Front Desk Agent
Front Desk Agent Job 4 miles from Saint Louis
The Front Desk Clerk is responsible for effectively managing incoming calls and transferring calls to appropriate departments when needed. This position will serve as liaison between the guests and every department at DraftKings at Casino Queen. When needed the Front Desk Clerk will assist the front desk with guest check-in and check-out, auditing and posting of daily transactions, reconciling accounts, and respond to all guest requests. Your duties include but are not limited to, effectively communicate with team members regarding operational tasks/events, answering phones in a courteous and timely manner, create and update reservations for Hotel and RV Park, review guest payments, deliver exceptional customer service to our internal and external guests, etc.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)
Participate regularly in departmental and company meetings
Greet guests immediately with a friendly and sincere welcome.
Answer phones within 3 rings while following the company phone script.
Accurately take messages for guest and initiate actions as needed.
Accurately check guests in and out of the hotel and RV park by following company procedure standards.
Ensure proper ID and a form of payment is obtained during guest check in.
Select a room in accordance with hotel availability and guests' request.
Create and update guest reservations upon request based on hotel and RV park availability.
Ensure to complete daily reports, audit and checklists in a timely manner.
Conduct wake up calls and schedule as needed
Send and receive faxes.
Complete a daily bucket check.
Assist with guest service calls, requests, and complaints by directing them to Hotel leadership or other departments as needed.
Must be friendly and courteous at all times
Able to satisfactorily complete assignable work tasks requested by the departmental leaders
Must proactively prioritize needs and effectively manage resources
Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
Ensure customer service standards are met and retained
Be able to complete group check-ins and billing in a timely manner.
Other duties as assigned
QUALIFICATIONS
1 years of Hotel Front Desk experience, required
High School Diploma/GED, required
Must be able to work Weekends and Holidays
Able to effectively communicate in English via verbal and written
Must be able to obtain and maintain an Illinois Gaming License
APPEARANCE AND GROOMING
All DraftKings at Casino Queen team members are required to comply with all appearance and grooming standards outlined in the DraftKings at Casino Queen General Rules, Procedures and Policy Handbook and the DKCQ Look Book.
WORKING ENVIRONMENT & PHYSICAL EFFORTS
The hospitality industry is a 24 Hour 365-day operation.
This position will primarily be indoor under controlled temperatures.
Occasional exposure to outdoor climates
Occasional: standing, walking, and lifting up to 25 pounds
Frequent: sitting, kneeling, reaching, pulling, pushing, and with repetitive movement of fingers, legs, arms, and hands
Speech and Vision abilities are required
Front Desk Agent
Front Desk Agent Job In Saint Louis, MO
About Us
At Captura Hall, we specialize in innovative visual marketing, creative campaign development, and brand identity refinement. Based in Saint Louis, MO, we work with a diverse client base to build impactful and enduring brand experiences. Our team thrives on creative collaboration, professional growth, and a results-driven approach to branding and marketing strategies.
Job Description:
We are looking for a Front Desk Agent to join our team at Captura Hall. As the first point of contact for our guests, you will play a key role in ensuring their stay is pleasant and comfortable. The ideal candidate will have excellent communication skills and a passion for delivering outstanding service.
Responsibilities:
Greet guests warmly and check them in and out efficiently.
Answer phone calls, take reservations, and assist with inquiries.
Maintain a clean and organized front desk area.
Process payments, issue receipts, and handle billing inquiries.
Coordinate with housekeeping and maintenance to ensure guest satisfaction.
Provide information about hotel amenities, local attractions, and services.
Handle guest complaints or concerns with professionalism and a solution-oriented approach.
Qualifications
Qualifications:
High school diploma or equivalent; additional education is a plus.
Previous experience in a customer service or hospitality role is preferred.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic computer skills, including familiarity with reservation software.
Excellent problem-solving abilities and attention to detail.
A positive, team-oriented attitude.
Additional Information
Benefits:
Competitive salary ($31,000 - $36,000 per year).
Opportunities for growth within the company.
Comprehensive training and development programs.
Employee discounts on services and amenities.
Paid time off and holiday benefits.
Health and wellness benefits.
Front Desk Agent
Front Desk Agent Job In Saint Louis, MO
"Join the Atira Hotels Family and Build a Legacy of Hospitality!"
Job Details
Job Type: Full-time
Pay: $16 - $17 per hour
Job Overview
The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues.
Key Responsibilities
Reservation Management:
Receive and process reservations via phone, fax, and mail.
Enter reservations into the computer system and provide additional information.
Verify pricing, discounts, and billing information, and notify customers of room features and availability.
Maintain reservation files and resolve related problems.
Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
Customer Service:
Check in and out guests efficiently.
Process customer payments and post applicable charges.
Inform customers of credit holds and conduct customer surveys.
Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
Keep customers informed of company policies, procedures, and account statuses.
Professional Relations:
Maintain the company's professional reputation by providing superior customer service.
Assist and support area personnel as needed.
Coordinate with the Accounting Department regarding customer credit status.
Keep management informed of area activities and significant problems.
Effective working relations with company personnel.
Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
Perform any other tasks/duties as assigned by the manager/ supervisor.
Qualifications
Education/Certification: High school graduate or equivalent.
Experience: Customer service and data entry experience preferred.
Skills/Abilities:
Excellent communication and public relations skills.
Well organized and attentive to detail.
Willingness to assist others.
Strong typing abilities and proficiency with PC, calculator, and office equipment.
Benefits
Accident, critical medical supplement insurance
Dental Insurance
Employee assistance program
Employee hotel room discount
Health insurance
Health savings account
Holiday pay
Life insurance
Long-term disability
Paid time off
Paid training
Professional development assistance
Vision insurance
WHY YOU'LL LOVE WORKING WITH US:
Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild!
Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.
If you're still with us, there's only one thing left to do: Apply now and become part of something amazing!
Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels: Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
Front Desk Agent/Renaissance St. Louis Airport
Front Desk Agent Job In Saint Louis, MO
Full-time Description
· Register and assign rooms to guests.
· Issue room key and directions directly to guest.
· Sort, and track incoming mail and messages.
· Transmit and receive messages using all communication avenues.
· Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
· Keep record of room availability and rate.
· Compute bill, collect payment, and make change for guests.
· Make, confirm, and cancel reservations via all communication avenues.
· Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
· Make reservation, transportation, or entertainment reservations for guest.
· Deposit guest valuables in hotel safe deposit box.
· Ability to accurately use various office software.
· Have a full working knowledge and expertise of each shift including night audit.
Requirements
. Customer Service Experience & computer skills are required
· Minimum lifting of 20 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 20 pounds.
· Other duties may be assigned.
· Must have a comprehensive knowledge of all hotel departments and functions.
· Must have good mathematical and computer skills.
· High school education required. Relevant training and experience and additional education preferred.
· CPR and first aid training preferred.
· Additional language ability preferred.
Benefits
-401(k) matching
-Medical, Dental, and Vision Insurance
-Paid Time off after 90 days
-Life insurance
-Hotel discount program
We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
EOE/M/F/V/D.
Salary Description $15.50/hour
Front Desk Agent
Front Desk Agent Job In Saint Louis, MO
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests at Magnolia Hotel St. Louis.
Responsibilities
Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.
Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Front Desk Agent
Front Desk Agent Job 7 miles from Saint Louis
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
AM / PM Front Desk Agent
Front Desk Agent Job 7 miles from Saint Louis
Seven Gables a Marriott Tribute hotel, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Part-Time / Full-Time Front Desk Agent.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information , and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying the reservation, address, and credit information. Promote the “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and an accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control the entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer the telephone promptly and properly, being polite, courteous, and friendly
Be friendly, thorough, accurate, and efficient in taking reservations
Be friendly, thorough, accurate, and efficient in performing Check-ins
Be friendly, thorough, accurate, and efficient in performing Check-outs
(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate app
Front Desk Agent
Front Desk Agent Job 21 miles from Saint Louis
Job Summary We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities.
About Us
As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!
Benefits
Insurance
Medical
Dental
Vision
VPS
PTO
Employee Discount
Employee Assistance Program
401K w/ Match
Life Insurance
Referral Bonus Program
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Qualifications
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
Experience with hotel reservations software, Fossee
Customer service experience
Excellent communication and organizational skills
Company Blurb
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Front Desk Associate - Recreation Center
Front Desk Agent Job 8 miles from Saint Louis
The purpose of this year-round, part-time position is to work the control desk operations of Centennial Commons and the Heman Park Swimming Pool. The Control Desk Associate position will be expected to complete routine matters, assignments and public contact work in a fast-paced, demanding and challenging environment. Other responsibilities include providing recommendations to management and decision makers for recreation center and pool operations and handling unusual problems. Work is performed under the direction of the Recreation Supervisor and/or Deputy Director/Recreation Facilities and Services.
ESSENTIAL FUNCTIONS
Responsible for membership sales, program registration, minimal facility reservations.
Assist patrons by being knowledgeable in all aspects of division facilities, programs and events
Responsible for enforcement of rules and regulation of all facilities.
Receives the public and answers questions; responds to inquiries and communicates openly with patrons and staff in a friendly, professional manner.
Operate recreation software and regular office equipment in an effective manner
Follows established cash handling procedures; balancing all transactions at the end of each shift and preparing individual deposits.
Prepares and compiles forms, reports, manuals, personnel records, bills, invoices, or other material which includes gathering data from appropriate sources, classifying and arranging data in proper format and completing all administrative requirements accurately;
Assists with the installation of new programs, systems, procedures, and methods of operation;
Assists in the design and revision of forms;
Screens visitors and phone calls;
Independently initiates, answers, and follows-up on correspondence and inquiries;
Prepares and/or maintains spreadsheets, reports, presentations, databases, complex records and files essential to assigned tasks;
Responds to routine inquiries regarding departmental procedures and policies;
Performs other duties as required and/or assigned.
QUALIFICATIONS:
Minimum of 21 years of age; High School Diploma or age appropriate with this level of schooling (some college preferred).
Minimum of two years responsible experience working in a recreational facility setting or similar role (preferred).
Minimum of one-year experience in customer service and/or cash handling required. Demonstrated proficiency with MICROSOFT Word, Excel preferred.
Demonstrated knowledge of RecTrac 3.1 preferred.
Must be able to obtain CPR and First Aid certification within six months of employment.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge and Skill in computer-based spreadsheets, scheduling and word processing software programs, Internet and email; Basic knowledge of modern office practices procedures and equipment;
Considerable Knowledge of English, writing, spelling, editing, and grammar and proper sentence structure;
Ability to maintain exceptionally courteous and customer-service oriented performance;
Special ability to work as a team member, and to foster a team-work environment;
Must be able to work a combination of early mornings, days, evening, weekends and holidays.
Ability to regularly handle confidential and sensitive information;
Ability to quickly exhibit understanding of City and Departmental programs, policies and operations;
Ability to make work decisions, and exercise initiative and judgment in carrying out work assignments;
Ability to prepare and maintain departmental records of considerable complexity and to prepare reports/forms from such records;
Ability to communicate effectively, and establish and maintain effective working relationships with other employees and the public;
Ability to balance and prioritize simultaneous calls and complex work assignments, and manage multiple tasks with accuracy and efficiency;
Ability to be accurate and precise in written and verbal communications;
Possess an eye for details and excellent organizational skills;
Ability to cope with frequent interruptions and adapt to current needs in a fast-paced environment;
Ability to quickly and accurately follow complex oral and written instructions;
Ability to write, edit and create reports independently and from instructions;
Sense of creativity, initiative, and desire to consistently exceed requirements and expectations.
OVERALL PHYSICAL STRENGTH DEMANDS:
-Physical strength for this position is indicated below with "X"-
Sedentary
Light
X
Medium
Heavy
Very Heavy
Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.
Exerting up to 20 lbs. occasionally, 10 lbs. frequently, or negligible amounts regularly OR requires walking or standing to a significant degree.
Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. regularly.
Exerting 50-100 lbs. occasionally, 10-25 lbs. frequently, or up to 10-20 lbs. regularly.
Exerting over 100 lbs. occasionally, 50-100 lbs. frequently, or up to 20-50 lbs. regularly.
WORK ENVIRONMENT:
C
Regularly
Over 70%
F
Frequently
41% to 70%
O
Occasionally
16% to 40%
R
Rarely
Up to 15%
N
Never
0%
-Physical Demand-
-Frequency-
Sitting
C
Talking
C
Hearing
C
Feeling attributes of objects (e.g., determining size, shape, temperature, or texture by touching with fingertips)
R
Grasping
O
Pushing
O
Standing
O
Walking
O
Driving
N
Reaching with hands/arms
F
Stooping, kneeling, crouching, crawling
F
Climbing or balancing
R
Repetitive wrist, and or finger movement
C
Moving up and down from/to sitting position on the floo
Front Office Agent
Front Desk Agent Job In Saint Louis, MO
Live! by Loews - St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews - St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar.
Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.
Job Specific
* Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
* Obtain necessary credit and payment information from guests
* Provide check cashing and foreign currency conversion for hotel guests
* Coordinate with other hotel departments to satisfy guest requests
* Provide detailed information about hotel facilities and operating hours
* Adhere completely to all Loews Hotels Star Service Standards
* Sell rooms in accordance with Front Desk sales strategies
* Receive and transmit guest messages
* Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
* Distribute and coordinate completion of SQS survey cards during guest check-out
* Read Group Profiles and Banquet Event information on a daily basis
* Maintain the cleanliness and excellent condition of equipment and work area
* Other duties as assigned
* Maintains clean and excellent condition of Front Desk area
* Maintains proper stock of all supplies in Front Office
* Executes emergency procedures in accordance with hotel standards
* Notifies appropriate individuals and departments of any problems or unusual matters of significance
* Attends all appropriate hotel meetings and training sessions
* Is polite, friendly, and helpful to guest, employees and management
* Promotes and applies teamwork skills at all times
* Complies with all hotel standards, policies, and rules
* Complies with safety regulations and procedures
* Remains current on hotel information and changes
General
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
* General knowledge of hotel departments
* Excellent communication skills - oral and written
* Excellent guest service skills
* Knowledge of computer programs utilized in property management
* Able to work a flexible schedule, including weekends and holidays
* Must be able to stand for an eight-hour shift
Guest Service Agent
Front Desk Agent Job In Saint Louis, MO
The Marriott West Hotel is nestled in the business park of Maryville Center, located off Highway 40, just west of Highway 270. Our hotel has a variety of amenities to offer our guests, who we pamper and pride ourselves with the service we offer.
Job Description
We are seeking a Guest Service Agent to assist our guests at the Front Desk. The position duties include checking guest in / out of hotel, providing information about hotel and the city and servicing the guests' immediate needs as thoroughly as possible. Requires quick thinking in responding to inquiries & problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction. Previous hotel experience a plus! Full-time, shifts could include evenings and weekends.
Qualifications
The Company may consider equivalent combination
of acceptable education and experience providing the knowledge, skills and
abilities cited below.
Education and Experience:
High school education or equivalent experience.
Guest service, basic accounting, and familiarity with hospitality
industry practices preferred.
Skills and Abilities:
Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answers questions,
and resolves guest requests in compliance with policies and procedures, brand
standards, and federal, state and local regulations. Ability to processes
guest bills and collects payments in compliance with cash handling, credit card
processing and accounting policies and procedures. Ability to timely
compile facts/figures, identify and investigate issues and resolve basic
matters. Ability to follow an appropriate course of action based on
policies and procedures. Ability to operate a computer, calculator, phone
and other office equipment. Attention to details with good organizational
and efficient time management skills.
Consistent professional attitude and behavior with
effective listening and communication skills. Ability to work in a fast
paced environment, sometimes under pressure, while remaining flexible and
efficient. Ability to satisfy the legal requirements for employment
within the jurisdiction.
Working Conditions & Physical Effort:
Work is normally performed in an interior hotel environment. While performing job
duties, the associate speaks, listens, completes documents, processes requests
and operates office equipment such as a telephone, calculator, computer, copier
and fax. Physical requirements include extended periods of standing
and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up
to 50 pounds. The job requires close vision with or without corrective
lenses. This position may be required to operate a motor vehicle.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Front desk
Front Desk Agent Job In Saint Louis, MO
Kasey Paige Assisted Living, a long-term care facility located in St.Louis , MO. We have an excellent opportunity for an experienced front desk/receptionist to work full or part time. Scheduling hours are 7am-3pm, 3pm-11pm, and 11p-7am and every other weekend.
Hourly pay $11.15
Job duties:
Greet all persons who enter the facility in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the facility.
Answer and transfer calls, use basic office equipment ie computer, printer, fax.
Help maintain virtual calendar with scheduled resident visits and appointments.
Attends in-service training and education sessions, as assigned.
Performs specific work duties and responsibilities as assigned by supervisor.
Make sure all visitors and residents sign in and out of the building.
QUALIFICATIONS:
High School graduate or GED preferred. Ability to communicate efficiently in English using proper grammar in a pleasant manner.
Must be able to multi task, following specific instructions carefully and general instructions completely.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:Physical effort is minimal. Most of the work day is spent sitting, standing intermittently, and bending. Must be able to lift and carry up to twenty (20) pounds. Requires continuous mental and visual attention to diversified operations. Must be able to function efficiently despite distractions and interruptions. Communicates orally and/or in writing with residents, coworkers, families, and public as needed.
To be considered for this opportunity visit the facility at 3715 Jamieson, MO. 63109 or submit your resume via Indeed.Full Time Benefits Include:
Health / Dental / Vision
Supplemental Employee Life
Employee Critical Illness
Accidental / Whole Life
Hospital Indemnity
Legal Shield- Identity Theft / Pre-Paid Legal Services
Accrued PTO - Paid Time Off
401 K Savings Plan
Direct Deposit
SmartLinx Go - Schedule, Pay Stub, Benefits all in the palm of your hand.
Shift Differential
Family Orientated
Kasey Paige Assisted Living, LLC is an EEO employer - M/F/Vets/Disabled View all jobs at this company
Front Desk
Front Desk Agent Job In Saint Louis, MO
At PEG Hospitality Group it's our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you'll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us!
JOB SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Verifies the guest's method of payment and follows established credit-checking procedures. Answers questions about hotel and local area and attractions. Adheres to all brand standards as it relates to front office processes and procedures. Accurately posts charges to guest rooms. Communicates with all departments in the hotel to ensure an exceptional experience for the guest.
RESPONSIBILITIES:
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Knows room locations, types of rooms available, and room rates.
Must be sales minded. Presents options and alternatives to guests and helps in making choices. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Uses proper telephone etiquette.
Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax-exempt guests and attach the form to registration card.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Other duties as necessary and assigned by management.
REQUIREMENTS:
Ability to walk or stand for long periods of time as customary in a hotel front office environment.
Ability to communicate effectively both verbally and in writing.
QUALIFICATIONS:
High School diploma or GED desired.
Previous experience in a hotel environment or customer service required.
Front Bar Receptionist
Front Desk Agent Job In Saint Louis, MO
Help create, cultivate and promote a positive upbeat facial bar. Asking that only motivated, positive, hard working people apply!
The Front Bar Receptionist is responsible for creating a welcoming and positive experience for every guest that comes through the door. They are responsible for maintaining a positive environment and exceed standards in guest services, phone etiquette and product and service recommendations.
As a Front Bar Receptionist you will perform the following critical functions.
Demonstrate high standards of customer service and maintain standards of FACE FOUNDRIÉ.
Meet or exceed sales goals set by the Salon Manager.
Explain, sell, recommend FACE FOUNDRIÉ products.
Work with the Salon Manager to notify when supplies are low.
Assist in all in-store operational processes.
Ensure store standards are adhered to at all times.
Accurately follow all company time keeping procedures.
Attend mandatory training and team meetings.
Follow all safety, sanitation and hygiene procedures before, during and after services to ensure board compliance at all times.
Responsible for keeping the store clean and fully stocked at all times.
Experience
Guest Service Experience (1 year)
Sales and Marketing Experience
Salon Experience Preferred
Current Esthetic Students Preferred
Job Type: Full Time, Part Time
Availability: Some Nights and Weekends Required
Education: High School, or equivalent
*Please Note: If you apply to multiple FACE FOUNDRIÉ locations, you may be contacted by different Hiring Managers because each location does their own hiring.
Front Desk Attendant Holiday Inn Express-Warrenton
Front Desk Agent Job 52 miles from Saint Louis
div name="main"div class="cl HeadSecondary"h2Job Details/h2/divdiv aria-label="Job Details" class="row" name="local_row"div class="col-md-6 local-tax-col local-ee" id="job DetailsLeftColumn" name="local_left"div class="row form RowStandard" id="Job Location-row" div class="form Line"div aria-label="Job Location" name="Job Location"span aria-label="Job Location" class="" name="level"Holiday Inn Express Warrenton - Warrenton, MO/span/div/div/div/divdiv class="col-md-6 local-tax-col local-client" name="local_right"/div/divdiv class="cl HeadSecondary"h2Description/h2/divdiv aria-label="Description" class="row" name="description" style="word-wrap: break-word;"div class="row form RowStandard" id="job Desc-row" div class="form Line"span class="fb Text ignore-global-css" name="job Desc"pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongspan style="font-size:14.0pt"Welcome to Your Next Adventure: Be a Front Desk Superstar at Holiday Inn Express! /span/strongstrongspan style="font-size:14.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'🌟/span/span/strong/span/span/p
pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-size:12.0pt"Are you fast, friendly, and ready to bring the fun? Join the WOCO Holiday Inn Express team and help create unforgettable stays for our guests-all while enjoying awesome perks! /spanspan style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'🎉/span/span/span/span/p
pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongspan style="font-size:14.0pt"Here's what makes working with us amazing:/span/strongbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'💰/span/spanspan style="font-size:12.0pt" em Competitive Pay:/em Start strong and grow with annual raises!/spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'⏰/span/spanspan style="font-size:12.0pt" em Paid Time Off:/em Relax with up to 32 hours of PTO in your first year./spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'💼/span/spanspan style="font-size:12.0pt" em Health Benefits:/em Insurance eligibility after just 90 days (if you qualify)./spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'🎁/span/spanspan style="font-size:12.0pt" em Exclusive Perks:/em Unlock employee-only VIP Kickback Rewards./spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'⛽/span/spanspan style="font-size:12.0pt" em Fuel Discount:/em Save big at the pump-just for being part of the team!/spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'💵/span/spanspan style="font-size:12.0pt" em Weekly Pay:/em Get paid every single week-because why wait?/spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'📈/span/spanspan style="font-size:12.0pt" em Career Growth:/em Your future is bright here-we love promoting from within!/spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'🌙/span/spanspan style="font-size:12.0pt" em Overnight Shift Differential:/em Earn extra for those late-night vibes./spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'🤝/span/spanspan style="font-size:12.0pt" em Referral Bonuses:/em Bring your friends along and earn extra cash./spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'🎄/span/spanspan style="font-size:12.0pt" em Holiday Pay:/em Celebrate and get paid for it./spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'💙/span/spanspan style="font-size:12.0pt" em Support When You Need It:/em Our Employee Assistance Program is always here for you./span/span/span/p
pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongspan style="font-size:14.0pt"What does a Front Desk Attendant do?/span/strongbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'💻/span/spanspan style="font-size:12.0pt" Check guests in and out with ease using our computer systems./spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'📞/span/spanspan style="font-size:12.0pt" Answer phones and handle guest inquiries like a pro./spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'😊/span/spanspan style="font-size:12.0pt" Deliver top-notch customer service that keeps guests coming back./spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'🧹/span/spanspan style="font-size:12.0pt" Keep your work area clean and inviting./spanbr/
span style="font-size:12.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'💙/span/spanspan style="font-size:12.0pt" Treat co-workers, guests, and vendors with kindness and respect-teamwork makes the dream work!/span/span/span/p
pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"strongspan style="font-size:14.0pt"Ready to be the friendly face of Holiday Inn Express?/span/strongspan style="font-size:14.0pt" Apply today and start your journey with us! /spanspan style="font-size:14.0pt"span style='font-family:"Segoe UI Emoji",sans-serif'🚀/span/span/span/span/p
/span/div/div/divdiv aria-label="" class="row" name="qualifications" style="word-wrap: break-word;"div class="row form RowStandard" id="job Qualifications-row" div class="form Line"span class="fb Text ignore-global-css" name="job Qualifications"/span/div/div/div/div
FRONT DESK ATTENDANT - 370 LAKESIDE PARK
Front Desk Agent Job 25 miles from Saint Louis
Discover the charm of 370 Lakeside Park, a stunning 500-acre park and campground that offers scenic views and a variety of recreational activities. We are looking for a Front Desk Attendant to be a primary point of contact for visitors, ensuring a warm and welcoming experience.
Summary of Position
As a primary point of contact for visitors, the Front Desk Attendant will play a crucial role in delivering exceptional customer service. The responsibilities will include answering phones, assisting visitors, ensuring smooth camper check-ins, processing campsite reservations, and aiding with rental equipment. This position offers a unique opportunity to enjoy the natural beauty of the park while working in both outdoor and indoor settings.
Normal Shift: Varies 8am - 8pm (M-Sun)
Key Duties and Responsibilities
* Clearly and effectively communicate with customers both in person and over the phone.
* Provide assistance or direction as necessary to enhance the enjoyment of visitors.
* Inform and educate visitors about policies, procedures, amenities, programs, and park rules.
* Assist with park programs and activities.
* Perform cashier functions and operate point-of-sale.
* Manage check-ins and reservations.
* Assist with keeping proper record of occupied sites.
* Assist customers with equipment rentals. This may require the ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
* Ensure Check-In Station is clean and properly stocked.
* Ability to lift and/or move over 50 lbs. on a regular basis.
* Maintain an effective working relationship with the general public and fellow employees.
* Ability to work under conditions that require exposure to environmental factors, i.e., weather and hazardous situations, without posing a direct threat to the health and safety of self or others.
* Operate various equipment related to assigned areas.
* Performs all work in compliance with established City safety standards.
* Performs other work as assigned.
Qualifications or desired qualifications
* First Aid and CPR/AED Certification (desired qualification)
* Excellent customer service skills.
* A friendly and welcoming demeanor.
* Comfortable in a fast-paced environment.
Apply today to become part of the 370 Lakeside Park team and help us deliver exceptional service in a breathtaking setting!
All candidates for this position will be subject to a comprehensive background check and drug screening. Employment is contingent upon successful completion of these checks. The City is committed to maintaining a safe and drug-free work environment and requires all employees to adhere to these standards.
Front Desk Attendant (full time & part time)
Front Desk Agent Job 21 miles from Saint Louis
Benefits/Perks
Hourly wage
Great Hours (we're closed on Sundays)
Paid Vacations and Holidays
Health insurance
Dental Insurance
Vision Insurance
Term Life Insurance + additional life insurance available
Retirement Savings with Employer Match
Discount on services and retail
Company Overview For over 25 years, Hair Saloon for Men has worked to provide an exceptional grooming experience for men and young men in the communities we serve. Driven by our values of:
Striving for personal excellence
Being a steward of good
Serving others first
Being passionate
Being humble
Being honest
Taking responsibility
Going the extra mile, we provide a solid foundation upon which to grow your career
We're a team committed to creating loyal clients with a grooming experience tailored to helping men become better versions of themselves. Get rewarded for your extraordinary effort, talent, and exceptional customer service, and take your career to new heights as a member of the Hair Saloon team.
Job Summary The Front Desk Attendant, or Saloon Coordinator position, is the front line of service at Hair Saloon. You will provide the first and last impression for our guests, and manage their experience from the time they arrive until they leave. A Saloon Coordinator is NOT a receptionist. You're charged with delivering a first-class guest experience to men of all ages, delivering on our promise of unparalleled customer service. Successful Saloon Coordinators realize that the “little things” are not little things. You bring great attention to detail, appreciate loyalty, and take responsibility for building meaningful relationships with the clients and team members you meet each day.
Responsibilities
Understand and follow Hair Saloon's standard operating procedures
Manage the guest experience
Provide and deliver a first-class experience to Hair Saloon standards
Comfortable using a computer and handling client transactions using a computer-based POS system
Manage guest traffic including answering phone calls, booking appointments, and following check-in and check-out procedures
Comfortable managing and following cash procedures
Manage the front of the house keeping the Saloon orderly and clean
Build lasting relationships with guests and staff members alike
Qualifications
16 years or older
You love showing up, doing and looking your best, and feeling good at the end of the day for what you accomplished.
You're high-energy, service-oriented
No experience necessary
Compensation
Guaranteed Hourly Wage
For over 25 years, Hair Saloon for Men has worked to provide an exceptional grooming experience for men and young men in the communities we serve. We are driven by our values:
Strive for personal excellence
Be a steward of good
Serve others first
Be passionate
Be humble
Be honest
Take responsibility
Go the extra mile
We provide a solid foundation upon which to grow your career. We're a team committed to creating loyal clients with a grooming experience tailored to helping men become better versions of themselves and therefore changing the communities in which they live and work and the families that they love.
Get rewarded for your extraordinary effort, talent, and exceptional service, and take your career to new heights as a member of the Hair Saloon team.
All associated locations are independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchisee. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Hair Saloon Corporate.
Front Desk Attendant
Front Desk Agent Job 47 miles from Saint Louis
We are seeking a dedicated and professional Front Desk Attendant to join our team. While working for us you will enjoy a fun environment while building lasting relationships with coworkers and guests.
Front Desk Attendants perform the various functions for the Company including; manage customer traffic, light cleaning, stocking, exceptional customer service to deliver a great experience for our guests. The Front Desk Attendant also contributes to the overall safety and security of the Company by reporting maintenance needs, following safety rules, and assisting in emergency situations.
Requirements
Primary Responsibilities:
Attending to guests.
Manage customer traffic.
Assist and respond to all guest inquiries.
Resolving guest concerns or complaints.
Provide exceptional customer service during every guest encounter.
Display a professional attitude, greet guests promptly with a smile, and thank them when they leave.
General duties and cleaning to be assigned by the manager.
Manage a very small snack bar menu (popcorn, coffee, hot chocolate).
Qualifications:
Must have a professional, warm, and approachable disposition.
Fluently read, write, and speak English.
Demonstrated ability to remain level-headed in hectic and tense situations.
Must be 21 years of age.
Experience in customer service.
Ability to work various days and hours as needed by the business.
Exhibits a positive attitude and is flexible.
Meets attendance and tardiness expectations outlined in policy.
Work Environment:
This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and printers.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time
Occasional travel or moving from one office location to another or from one department to another at the headquarters building.
Occasional moving, or adjusting the equipment.
Frequent physical movement within the entire area of the business.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Front Desk Agent
Front Desk Agent Job In Saint Louis, MO
div class="iCIMS_JobContent" h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job" /h2 div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job" div class="iCIMS_Expandable_Container" div class="iCIMS_Expandable_Text" p style="margin: 0px;"You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests at Magnolia Hotel St. Louis./p
/div
/div
/div
h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
Responsibilities
/h2
div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"
div class="iCIMS_Expandable_Container"
div class="iCIMS_Expandable_Text"
p style="margin: 0px;"Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency./p
/div
/div
/div
h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"
Qualifications
/h2
div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"
div class="iCIMS_Expandable_Container"
div class="iCIMS_Expandable_Text"
p style="margin: 0px;" /pp style="margin: 0px;"Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy./pp style="margin: 0px;" /p
/div
/div
/div
/div
Front Office Agent
Front Desk Agent Job In Saint Louis, MO
Live! by Loews - St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews - St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar.
Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.
Job Specific
Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
Obtain necessary credit and payment information from guests
Provide check cashing and foreign currency conversion for hotel guests
Coordinate with other hotel departments to satisfy guest requests
Provide detailed information about hotel facilities and operating hours
Adhere completely to all Loews Hotels Star Service Standards
Sell rooms in accordance with Front Desk sales strategies
Receive and transmit guest messages
Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
Distribute and coordinate completion of SQS survey cards during guest check-out
Read Group Profiles and Banquet Event information on a daily basis
Maintain the cleanliness and excellent condition of equipment and work area
Other duties as assigned
Maintains clean and excellent condition of Front Desk area
Maintains proper stock of all supplies in Front Office
Executes emergency procedures in accordance with hotel standards
Notifies appropriate individuals and departments of any problems or unusual matters of significance
Attends all appropriate hotel meetings and training sessions
Is polite, friendly, and helpful to guest, employees and management
Promotes and applies teamwork skills at all times
Complies with all hotel standards, policies, and rules
Complies with safety regulations and procedures
Remains current on hotel information and changes
General
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:
General knowledge of hotel departments
Excellent communication skills - oral and written
Excellent guest service skills
Knowledge of computer programs utilized in property management
Able to work a flexible schedule, including weekends and holidays
Must be able to stand for an eight-hour shift