Front desk agent jobs in San Diego, CA - 328 jobs

Coldwell Banker West is a real estate company based out of Ocean Beach. Our company specializes in helping clients find and secure their ideal homes and properties. We are committed to providing exceptional service and personalized support to meet the unique needs of each client. Located at 1851 Cable Street, we strive to create a seamless and positive experience for every customer. Role Description This is a full-time role for a Resource Center Administrator. The role is located in Ocean Beach, CA. The job description for our Resource Center Administrator is to be the main point of contact and assistance to our sales force. From hire to transaction, the RCA will help with training, troubleshooting, information support, and supplying the agent with templated marketing pieces for their business and every listing or sale. To achieve the above mentioned, the RCA will have to be well versed in all company programs, work with the IT company for basic troubleshooting or system support for wifi, agent workstations, etc., run basic MLS reports to determine which agents to reach out and support with marketing and or simple reporting reminders. To be a support to the agents, within the guidelines and boundaries defined in RCA procedures. The goal is to create a smooth work environment for the agent and ensure the company standards for marketing and reporting are being adhered to. We would like our newly on-boarded agents to be productive as soon as possible and not have to struggle with understanding our company infrastructure. We want to touch as many agents as possible, so they stay connected to the company. We need to build strong relationships with our agent base and keep them engaged with the company through meetings, trainings, and events. And we need a strong cheerleader in the office that exemplifies the company mindset and core values of excellence, ingenuity, awesomeness and home. Qualifications Phone Etiquette and effective Communication skills Strong Customer Service skills Ability to multi-task and manage time effectively Proficient in Microsoft Office Suite and other administrative software High school diploma or equivalent Previous experience in real estate or a related field is a plus

We are seeking a professional and welcoming Receptionist to serve as the first point of contact for clients, visitors, and partners at our mortgage company. This role is essential in creating a positive first impression and ensuring smooth front-office operations. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment. Key Responsibilities • Front Desk Management: Greet clients and visitors promptly and professionally; manage check-in procedures. • Phone & Email Handling: Answer and direct incoming calls; respond to general inquiries via email. • Scheduling & Coordination: Assist loan officers and staff with scheduling appointments; maintain conference room calendars. • Document Handling: Receive, sort, and distribute mail; manage courier services and incoming packages. • Customer Service: Provide basic information about mortgage services and direct clients to the appropriate team members. • Administrative Support: Assist with data entry, filing, and maintaining office supplies inventory. • Compliance & Confidentiality: Handle sensitive client information in accordance with company policies and regulatory requirements. Required Skills & Experience • 1-2 years of experience in a receptionist or administrative role. • Strong communication and customer service skills. • Ability to multitask and stay organized in a fast-paced environment. • Professional, positive, and proactive attitude. Compensation $23/hour. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Spa Desk Agent SUMMARY The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Major areas of responsibility/ management include, but are not limited to: Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa. Provide services to guests in a timely, courteous and proficient manner. Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa. QUALIFICATIONS High school or equivalent education required Minimum 2 -3 years of customer service experience in a hotel or Spa environment Working knowledge of spa services and products Possess basic math skills and have the ability to accurately handle billing Ability to communicate clearly and speak, read, write and understand English eloquently Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur PREFERRED Prior front desk experience Luxury hotel experience strongly preferred Bachelor's Degree PHYSICAL REQUIREMENTS Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. The pay scale for Spa Desk Agent is $19 per hour. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

MUST BE AVAILABLE TO WORK 6 to 8 HOUR SHIFTS BETWEEN 11AM TO 11:30PM, INCLUDING WEEKENDS AND HOLIDAYS. This is a part time position eligible for some benefits. pays $25.50 per hour. Benefits * Free Parking at the hotel ($200 value) * Meal allowance per 8hr shift ($10 per meal period) * Sick Pay and Holiday Pay (while working holiday) * Room Discounts with any Marriott Brand Hotel (31 different brand globally) * Additional Room Discounts for select hotels within portfolio * Two pairs of slip resistant shoes a year * 401K Retirement Benefits with 4% match and immediate 100% vesting (Transamerica) Overview: Do you enjoy interacting with people? Do you thrive in making someone's day? Apply now and help to provide our guests with extraordinary service and enrich the guest experience. Guest Service Agents are responsible for the daily activities of the Front Office which is the hub of guest contact. The ideal candidate will be an outgoing individual who loves to converse with people from all over the world. Responsibilities: The following is just a few of the responsibilities of the position, but not all inclusive. Job Descriptions are available upon request and/or job offer. * Welcome and register guests expeditiously, provide information to guests as needed or requested, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Check departing guests out of the hotel as per hotel procedures. * Monitor GXP throughout shift for customer care cases, guest chats and work orders. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints. * Answer main phone lines and assist/direct guests where needed. * Ensures total guest satisfaction. * Follow supervisor's instructions and performs other duties as directed or assigned. * Respond to guest requests including delivery of rollaway beds, microwaves, fridges and other special items. * Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered. * Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed. * Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. * Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner. * Ensures total guest satisfaction. * Follow supervisor's instructions and performs other duties as directed or assigned. Come be a part of our family and help welcome our guests to their home away from home. The San Diego Marriott Gaslamp Quarter is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Tracy Smith at ********************** or call ************** or to let us know the nature of your request.

We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification

Job Description$200.00 Hiring bonus. We offer competitive benefits including Medical, Dental, Vision, Life and 401k with company match. The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Welcome to Town and Country Resort, where mid-century charm meets modern luxury in the heart of San Diego's Mission Valley. With 671 guest rooms, 295,000 sq. ft. of meeting space, and a playful SoCal spirit, our resort has been an iconic destination for decades. We take pride in creating memorable experiences for every guest - and it all starts at the front desk. As a Front Desk Agent, you are the welcoming face of Town and Country Resort. You'll play a key role in delivering an exceptional arrival and departure experience for our guests - handling check-ins, check-outs, room assignments, and inquiries with professionalism and genuine hospitality. This position requires flexibility to work varying shifts between 6:00 AM and 10:30 PM, including weekends and holidays, based on business needs. Pay Rate $18.80 #towncountrysd Responsibilities Greet and assist guests with a warm, engaging, and professional demeanor. Perform check-in and check-out procedures efficiently and accurately. Handle guest inquiries, complaints, and requests promptly, following up to ensure satisfaction. Manage room assignments, rate verification, and billing accuracy. Collaborate with other departments to ensure a seamless guest experience (Housekeeping, Bell Services, Reservations, etc.). Process payments, post charges, and balance daily transactions using property management systems. Maintain a thorough knowledge of resort amenities, local attractions, and current promotions. Assist with special requests such as early check-ins, late check-outs, or room changes. Ensure compliance with all safety, security, and privacy standards. Qualifications Previous front desk or customer service experience in a hotel or resort environment preferred. Exceptional communication and interpersonal skills. Strong multitasking abilities and attention to detail in a fast-paced setting. Professional appearance and demeanor. Proficiency with property management systems (OPERA or similar) preferred. Ability to remain calm and courteous under pressure. Must be able to work a flexible schedule - including weekends, holidays, and varying shifts between 6 AM and 10:30 PM. Physical Requirements: Ability to stand for extended periods (up to 8 hours per shift). Frequent walking, bending, and reaching. Occasional lifting or carrying of items up to 25 lbs (luggage, supplies, etc.). Must be able to use standard office and communication equipment. Visual acuity and manual dexterity required for computer work and guest service tasks.

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.50 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $17.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a growing hotel ownership/management company that has an outstanding reputation for quality products and services. We are a privately owned family run business and treat our associates like family. Credit for our success goes to every one of our Associates. Every job here is important, and we depend on each other to help achieve our professional and personal goals. We are looking for individuals that thrive in a fast paced environment, enjoy being at the service of others, and who do the right thing.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Requirements Experience in a similar size hotel. We look for candidates with full service hotel experience, preferable in an upscale independent hotel. Eager to learn and take pride in your work Reliable with flexible work schedule Ability to stand for long periods of time Salary Description $25.75/Hourly

Job DescriptionBenefits: 401(k) Competitive salary Dental insurance Free uniforms Health insurance The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.50 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.00 - $17.51 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $17.00 - $17.51 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.50 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Why work for The Sheraton San Diego Resort? If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Sheraton San Diego Resort is a fit for you! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work! The Sheraton San Diego Resort is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided. Summary of Job Description As the pivotal role in our Front Office, the Guest Service Agent embodies excellence in hospitality. With a keen focus on surpassing guest expectations, they orchestrate seamless stays, serving as the primary point of contact via phone and in-person interactions. From personalized assistance to efficient handling of registrations, checkouts, and billing, they ensure every guest's experience is nothing short of exceptional. Join our team and be the architect of unforgettable memories for our cherished guests. Strong communication, and the ability to work in a fast-paced environment are crucial for this role. The hourly rate for this position is $22.30 Education/Experience Minimum 1 year experience in hotels, banquets, or events. High School Diploma or equivalent education required. Work Hours Will be required to work flexible scheduled shifts based on business needs. Scheduling includes holidays, nights, and weekends depending on hotel events and functions. Job Requirements Understand the mission, vision, and goals of the hotel. Must be able to prioritize and work efficiently with limited supervision. Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs. Must possess basic computer skills. Strong attention to detail and the ability to handle multiple tasks simultaneously. General knowledge of the city where the hotel is located and its attractions. Extensive knowledge of the hotel, its services, and facilities. Ability to handle cash and balance cash drawer required. Strong team player, able to partner with management and other employees professionally. Job Responsibilities Maintains a professional attitude towards customers and employees and continuously is aware that a phone. conversation is the first impression most people have of the hotel. Answers all incoming calls and routes them accordingly and does so in a timely, professional, and polite manner. Answer all guest questions accurately and resolve problems promptly ensuring guest satisfaction. Monitor GXP throughout the shift for customer care cases, guest chats, and work orders. Place orders for the fresh bites program. Ensures total guest satisfaction. Accept payment for guests' accounts both at the time of registration and at checkout. Post miscellaneous charges as requested. Book reservations for those guests who approach the Front Desk. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows the location of room and/or has a bell person accompany him/her. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted for, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area, and other general product knowledge and answer guest questions and inquiries. Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction. Carries out supervisor requests in accordance with hotel policies and standard operating procedures. Follow 4 Keys service standards, standard operation procedures, and safety standards. Follow all appropriate policies and procedures while constantly striving to improve all standards of operations. Follow safety and security procedures. Adhere to attendance and reliability standards. Additional guest services duties as assigned by management. Follow all additional duties as assigned by management. All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *****************************************. Sheraton San Diego Resort is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Essential Duties and Responsibilities The following and other duties may be assigned as necessary: Greet and welcome guests, ensuring a warm and professional first impression that aligns with the Jamul Casino Resort's hospitality standards Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay. Seamlessly execute all check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance the guest experience. Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions. Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records. Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction. Collaborate with housekeeping and other departments to ensure all rooms are clean, well-maintained, and ready to meet the needs of each guest. Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions, ensuring a seamless experience for our guests. Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience. Maintain accurate records of bookings, reservations, and payments using the property's management systems. Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues before they affect the guest experience. Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay. Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort's commitment to excellence. Adhere to our AAA standards and follow them during each interaction consistently. Think outside the box to wow our guests with thoughtful and anticipatory gestures. Adheres to all grooming standards as outlined by leadership Participate in trainings to develop self Requirements / Qualifications / Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1+ years' experience as a Hotel Front Desk Agent 1+ years' experience in guest service Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred Must have excellent verbal and written communication skills.  Proficient in handling cash, credit card transactions, and maintaining accurate financial records. Strong organizational skills with attention to detail in managing guest information, reservations, and payments. Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel) Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.  High school diploma or equivalent Must be able to acquire and maintain an appropriate gaming license. 

Job Purpose: Registers and provides service to hotel guests Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) 1. Registers hotel guests by acknowledging and welcoming guests entering hotel, retrieving credit card information, promptly entering guest information into database, providing guests with hotel room information, resort amenities, and hotel keys following established procedures. - 45% 2. Provides guests with service by acknowledging guests, assisting guests with transportation, wake up calls, room service requests, offering appropriate casino information, up to date promotions, contests, giveaways, and concerts, providing related assistance, resolving guest disputes, and treating guests in a friendly and courteous manner. - 35% 3. Provides accounting of transactions during shift by entering cash transactions in to property management system, counting currency, logging guest discount, vouchers, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the Hotel Front Office Manager. - 15% 5. Maintains a professional department image by consistently communicating and presenting information in a professional manner in team member and business interactions, securing confidential and sensitive departmental and guest data, and performing other duties as assigned. - 5% Job Specifications: Education and Experience: Essential: 2 years of guest service experience Desirable: Hospitality and/or lodging experience Cash handling experience Skills and Knowledge: Essential: Ability to interact effectively with team members and guests Ability to prioritize and perform multiple tasks and assignments Ability to communicate effectively in the English language Ability to understand and follow verbal directives and written directions Ability to perform data entry assignments Ability to maintain professionalism and composure Ability to accept constructive criticism Ability to read and complete forms and documents Ability to perform simple mathematical calculations Ability to sit or stand for up to eight hours Ability to work in a smoking environment Ability to maintain confidentiality Ability to appear for work on time Desirable: Working knowledge of Infor HMS system Working knowledge of MS Word and Excel Multi-lingual Supervisory/Managerial Accountability: Direct: None Indirect: None

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Job DescriptionBenefits: Company parties Dental insurance Employee discounts Free uniforms Vision insurance 401(k) Free food & snacks Health insurance Parental leave Wellness resources Europa Village Highlights: Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain and France and have multiple event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues on our one-hundred-acre property. Our venue is the perfect place for weddings, corporate retreats, and private events providing different experiences through our unique function areas and themed menus. We employ enthusiastic associates who enjoy providing excellent customer service and desire to create lasting memories for our members and guests. Europa Village is looking to fill the position of a part-time PBX Operator. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and a clear speaking voice. Previous PBX experience is a plus. Responsibilities Specific to PBX Operator Possesses and lives Europa Village core values. Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner. Ensures effortless communication between all parts of the resort remain intact. Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees. Transfers calls to the appropriate person and/or department. Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests. Able to assist in making reservations for hotel stays and restaurant dining. Performs clerical duties, such as typing, copying, and scanning documents. Effectively resolves minor guest conflicts/complaints calmly and effectively. Notifies management of any issues that cannot be resolved easily and swiftly. Other duties that may be assigned. Responsibilities Expected of All Villagers Create and foster an environment of teamwork by helping fellow employees or guests without a second thought. Be comfortable working at a desk for long periods of time. Be able to communicate Europa Villages story. Ability to treat all associates and guests in a respectful manner. Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes. Arrive on time and be respectful of attendance and punctuality. Adhere to Europa Village policies and procedures. Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary. Hours for this PBX position: Open Availability Must be available to work weekends and holidays.