Front desk agent jobs in San Juan, PR - 21 jobs

Job DescriptionFront Desk Agent - Anchorage By The SeaLocation: Ogunquit, ME Job Type: Full-Time Compensation: $18 per hour Job OverviewAnchorage By The Sea is seeking a customer-focused Front Desk Agent to join our team. This role is responsible for guest registration, managing reservations, and providing guests with information about the hotel and surrounding area. If you excel in customer service and have previous experience in a service-related role, we encourage you to apply.Responsibilities Manage online, phone, and in-person room reservations in a fast-paced environment Communicate relevant shift information to the next shift and direct supervisor Welcome guests, process check-ins and check-outs, distribute room keys, and explain hotel amenities Process payments and resolve any discrepancies Address guest concerns and complaints in a professional and timely manner Provide guests with information about local attractions and amenities Collaborate with team members to ensure guest accommodations meet hotel standards and special requests are fulfilled Maintain a clean, organized, and well-functioning workstation Follow training procedures and adhere to standard operating procedures Perform additional duties as assigned by management Requirements High school diploma or equivalent experience Minimum of one year of experience in a related position Ability to work onsite at the hotel location Flexible availability for both day and night shifts Proficiency in English (reading, writing, speaking) Willingness to learn new technology platforms Ability to stand for extended periods at the front desk Ability to lift and push up to 50 lbs., including guest luggage (limited) Strong ability to work independently Friendly, professional, and customer-service-oriented demeanor Preferred Qualifications Previous experience in a customer-facing role Proficiency in Microsoft Office Suite Bilingual skills, with preference for Spanish or French

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for eligible associates Health Insurance and Life Insurance options Paid Time Off Holiday Pay Employee Assistance Program for eligible associates Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for eligible associates Health Insurance and Life Insurance options Paid Time Off Holiday Pay Employee Assistance Program for eligible associates Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES * Greets guests as they arrive, focus on personal recognition * Reviews arrival lists daily and assists in preparing and assembling welcome amenities * Escort VIPs to room and check them in prior to arrival * Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed * Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. * Keep front desk area clean and organized. * Assisting with lobby activation as needed. * Utilize proper procedures when handling guest PPI data. * Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. * Attends promptly to guest needs and inquiries * Perform various other duties as assigned * Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE * Minimum of one (1) year in Front Desk Operations * In-depth knowledge of hotel Front Desk operations * Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES * Basic computer skills * Ability to communicate effectively verbally and in writing * Ability to exceed expectations of guests and team members * Excellent time management skills * The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. * Schulte Companies is an Equal Opportunity Employer.

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. ***************** Location Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception. Overview The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications College course work in related field helpful. Fully bilingual Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.

GENERAL CLERK III (ICE-PR-2025-23944): Bowhead seeks a General Clerk III to provide Document Management Support Services to the Office of Principal Legal Advisor (OPLA). OPLA requires case management support and administrative services for the execution of its broad and diverse mission of providing a full range of legal counsel and services to all ICE offices and programs. OPLA's responsibilities include representing the Department of Homeland Security (DHS) in proceedings before the Immigration Courts, representing DHS in appellate proceedings before the Board of Immigration Appeals, and providing support and direction to the Department of Justice, Office of Immigration Litigation, as well as to the U.S. Attorney's Offices nationwide. The Chief Counsel's office handles confidential and high-level documentation. This position is full-time, benefits eligible at an hourly rate of $19.75 plus H&W 5.55 (Health and Welfare) rate per local wage determination. The location is in San Juan, PR. **Responsibilities** The duties primarily include maintaining and organizing files, mail management, scanning of documents, enter/upload data into PLAnet (OPLA's electronic alien file repository), conducting research, and drafting documents. General Clerk III follows detailed procedures in performing repetitive tasks in the same sequence. Other general clerical duties include: + Mail Management, including paper and electronic correspondence and packages + Receive, open date stamp, sort, and distribute inbound mail + Interfile correspondence in case files + Shelve/re-shelve files as appropriate + Utilize the RAILS automated file systemto locate files and for internal and external file transfers + Assist with Freedom of Information Act (FOIA) requests + Per local office procedures, route or file materials that concern legal or specialized matters (e.g., briefs, correspondence, exhibit packets) + Comply with ICE and NARA (National Archives and Records Administration) General Records Schedule document retention standardization policy and procedures + Enter/upload data into PLAnet (OPLA's electronic alien file repository), including but not limited to the recording of receipt of motions, notices of appeal, briefing schedules, and court decisions **Qualifications** **This position is full-time, benefits eligible at an hourly rate of $19.20 plus H&W (Health and Welfare) rate per local wage determination. The location is in San Juan, PR. + High School Diploma or equivalent required. + Minimum of one (1) year of experience in an administrative office environment required. + Extensive computer/PC knowledge required, including spreadsheet software, word processing software, and knowledge of MS Office Suite. + Must be able to successfully pass a federal background investigation* and pre-employment drug screen. * Federal background investigation includes, but is not limited to, citizenship status, residency information, work experience, education, credit history, criminal record check, and fingerprints. Physical Demands: - Must be able to lift up to 35 pounds - Must be able to stand and walk for prolonged amounts of time - Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIRED: Must be able to obtain a security clearance at the DHS ICE T2 level. \#LI-JA1 Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (******************************************* . All candidates must apply online at ***************** , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance *****************/careers/recruitment/ . The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. **Join our Talent Community!** Join our Talent Community (************************************************************************ to receive updates on new opportunities and future events. **ID** _2025-23944_ **Category** _Admin/Office Support_ **Location : Location** _PR-San Juan_ **SCA Hourly Rate** _USD $19.75/Hr._ **Minimum Clearance Required** _N/A_ **Travel Requirement** _N/A_

Job Description The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Physical Requirements Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift.

We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Summary The Overnight Front Desk Supervisor (OFDS) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The OFDS also acts as a Front Desk Agent for the overnight front desk shift at the hotel. The OFDS is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The OFDS will act as the hotel system liaison during night hours. The OFDS will call in and open tickets with Opera, or system support during the overnight hours if a system fails or issues occur. Job Description DUTIES AND RESPONSIBILITIES: Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Ensure all staff is properly trained on all front desk operations, hotel facilities and services, local directions and safety and emergency procedures. Ensure all staff has the supplies needed to effectively carry out their job functions. Supervise the front desk and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information. Supervise the Housekeeping and Engineering functions to ensure the delivery of superior guest services. Responsible for the supervision of the security of cash, credit card transactions, and guest information. Supervise the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing. Work with the hotel's property management system (Opera) and reservation system to maximize revenue through occupancy and rate adjustments based on market conditions. Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Supervise the daily execution of the shopper and the pour by ensuring each is stocked and maintained in an orderly and appealing manner. Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned cash bank(s). Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Regularly sell hotel rooms through direct client contact. Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services. Perform other duties as assigned. QUALIFICATIONS AND REQUIREMENTS: High School diploma or equivalent required. Two years of previous hotel experience required. Ability to speak, read, and write fluent Spanish and English; other languages beneficial. Professional verbal and written communication skills. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred. Problem solving, reasoning, motivating, organizational and training abilities preferred. Will be required to obtain a ServSafe certification. May be required to obtain a TIPS certification. Experience with Microsoft Office and Opera systems required. Frequently standing up, bending, climbing, kneeling, and moving about the facility. Carrying, lifting or pulling items weighing up to 50 pounds. Frequently handling objects and equipment. Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Pharmacy, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Paid Funeral Leave Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Referral Incentive Doctor Clinic Sick Incentive Development Programs Milestone (Years of Service) Incentive Employee Cafeteria Company Paid Life Insurance Company Paid Short-Term and Long-Term Disability Insurance Various Employee Perks and Discounts Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

GENERAL CLERK III (ICE-PR-2025-23944): Bowhead seeks a General Clerk III to provide Document Management Support Services to the Office of Principal Legal Advisor (OPLA). OPLA requires case management support and administrative services for the execution of its broad and diverse mission of providing a full range of legal counsel and services to all ICE offices and programs. OPLA's responsibilities include representing the Department of Homeland Security (DHS) in proceedings before the Immigration Courts, representing DHS in appellate proceedings before the Board of Immigration Appeals, and providing support and direction to the Department of Justice, Office of Immigration Litigation, as well as to the U.S. Attorney's Offices nationwide. The Chief Counsel's office handles confidential and high-level documentation. This position is full-time, benefits eligible at an hourly rate of $19.75 plus H&W 5.55 (Health and Welfare) rate per local wage determination. The location is in San Juan, PR. Responsibilities The duties primarily include maintaining and organizing files, mail management, scanning of documents, enter/upload data into PLAnet (OPLA's electronic alien file repository), conducting research, and drafting documents. General Clerk III follows detailed procedures in performing repetitive tasks in the same sequence. Other general clerical duties include: Mail Management, including paper and electronic correspondence and packages Receive, open date stamp, sort, and distribute inbound mail Interfile correspondence in case files Shelve/re-shelve files as appropriate Utilize the RAILS automated file system to locate files and for internal and external file transfers Assist with Freedom of Information Act (FOIA) requests Per local office procedures, route or file materials that concern legal or specialized matters (e.g., briefs, correspondence, exhibit packets) Comply with ICE and NARA (National Archives and Records Administration) General Records Schedule document retention standardization policy and procedures Enter/upload data into PLAnet (OPLA's electronic alien file repository), including but not limited to the recording of receipt of motions, notices of appeal, briefing schedules, and court decisions Qualifications **This position is full-time, benefits eligible at an hourly rate of $19.20 plus H&W (Health and Welfare) rate per local wage determination. The location is in San Juan, PR. High School Diploma or equivalent required. Minimum of one (1) year of experience in an administrative office environment required. Extensive computer/PC knowledge required, including spreadsheet software, word processing software, and knowledge of MS Office Suite. Must be able to successfully pass a federal background investigation* and pre-employment drug screen. * Federal background investigation includes, but is not limited to, citizenship status, residency information, work experience, education, credit history, criminal record check, and fingerprints. Physical Demands: • Must be able to lift up to 35 pounds • Must be able to stand and walk for prolonged amounts of time • Must be able to twist, bend and squat periodically SECURITY CLEARANCE REQUIRED: Must be able to obtain a security clearance at the DHS ICE T2 level. #LI-JA1

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together! Key Responsibilities Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. Handle all duties according to hotel policies, procedures, internal rules, and standards. Be knowledgeable about daily hotel operations, check daily event sheets, bulletin boards and be up to date with all changes, new procedures, and events. Be informed about room rates, packages, discounts, and promotions, and understand how to manage each effectively. Follow all cash handling and banking procedures to check out all guests efficiently. Perform guest registration and room assignment and accommodate special requests of all guests. Answer the phones according to the standards of proper etiquette. Know how to handle safe deposit boxes. Be familiar with the AM, PM, and night daily checklist to ensure smooth daily operations. Balance night audit transactions for daily sales journal information. Reconciles Front Desk and Outlets cash deposits daily. Follow all company, safety and security policies and procedures; report accidents, injuries, and unsafe working conditions to the Front Desk Manager. Complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Develop and maintain positive working relationships with others, support the team to reach common goals. Perform other reasonable job duties as requested by the supervisors. Qualifications Hospitality oriented. High school diploma or equivalent; preferably in Hotel Management. Excellent communication and interpersonal skills. Proficiency in hotel management software and Microsoft Office. Ability to work quickly and efficiently, especially under pressure. Must be able to lift up to 50 pounds and stand for extended periods. Flexibility to work various shifts, including weekends and holidays. Fully bilingual (Spanish/English). Benefits 401(k) 401(k) Matching Health Insurance Vision Insurance Dental Insurance Paid Holidays The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Embassy Suites by Hilton Dorado del Mar Beach Resort is looking for their next Guest Service Agent to join their team. Ideal Candidate will have at least 1 year of Guest Service Agent, Front Desk Agent and Customer Service experience and be able to communicate in English and understand the language. Shift Pattern: Full Availability. Candidate will work rotating shifts throughout the week, including weekends and holidays. Pay Rate: $11.50 per hour What will I be doing? As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: * Achieve positive outcomes from Guest queries in a timely and efficient manner * Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required * Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments * Demonstrate a high level of customer service at all times * Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts * Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties * Maximize room occupancy and use up-selling techniques to promote hotel services and facilities * Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy * Comply with hotel security, fire regulations and all health and safety legislation * Act in accordance with policies and procedures when working with front of house equipment and property management systems * Follow company brand standards * Assist other departments, as necessary What are we looking for? Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: * Previous experience in a customer-focused industry * Positive attitude and good communication skills * Commitment to delivering a high level of customer service * Excellent grooming standards * Calm, efficient, and organized with great attention to detail * Ability to multi-task while maintaining a positive attitude when working with a Guest * Professional manner with an emphasis on hospitality and guest service * Ability to work on your own and as part of a team * Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Previous experience in cash handling * Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors * Conflict resolution experience What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Welcome to the world of aviation excellence! As an Aircraft Records Clerk at Air Cargo Carriers/ACC, you'll be an integral part of a dynamic team that keeps the skies safe and efficient. With over 35 years of dedicated service in North America and the Caribbean, our Part 135 airline has established itself as a reliable force in our industry. But it's not just about the equipment - it's the people that make us soar. Our friendly and supportive team creates a sense of accomplishment that extends beyond the airport ramp work site. The Aircraft Records Clerk position is a critical member of the Maintenance team, based at the SJU airport. This position is responsible for the accurate control, review, and maintenance of aircraft technical records to ensure regulatory compliance and continued airworthiness. The role supports the Maintenance Department by ensuring all maintenance documentation is complete, accurate, and properly archived in a timely manner. Join us in shaping the future of air cargo, where your skills will be valued as a member of an essential team. Your journey toward a fulfilling aviation career starts here. Shift: Part-Time: base schedule of 25 hours/week Compensation and Benefits Provided to our San Juan Maintenance Team for part time employees include: -Starting Rate of Pay, Hourly pay, depending on experience -401(k) retirement savings plan with company match Job Summary: The Aircraft Records Clerk is responsible for maintaining records, ensuring paperwork compliance and updating. Additionally, this role supports procurement and record-keeping functions, ensuring compliance with purchasing procedures and maintaining accurate documentation. This position primarily reports to the San Juan/Aguadilla (SJU/BQN) Maintenance Manager. Essential Job Accountabilities and Duties: Maintain and update aircraft maintenance records, logbooks, and technical documentation. Review maintenance releases, work orders, and task cards for accuracy and compliance. Track component times, cycles, life-limited parts, and modification status. Ensure compliance with applicable aviation authority regulations and company procedures. Coordinate with Maintenance teams to resolve record discrepancies. This position primarily reports to the San Juan/Aguadilla (SJU/BQN) Maintenance Manager. Research specific information as requested by Maintenance Manager. Review Maintenance Discrepancy Worksheets/MDW's and Maintenance Discrepancy Logs/MDL's and forward to Milwaukee (MKE) Records department. Organize and write required daily reports. Education and Experience: Minimum Education: Associate degree or equivalent. Preferred Education: 1-2 Years Technical College/equivalent. Minimum Experience: One year in a related field of expertise. Preferred Experience: One year of prior records maintenance in the aviation industry and/or knowledge of FAA requirements. Prior administrative experience and office skills, along with prior experience interacting with customers, is also preferred. Skills: Strong verbal and written communication skills Knowledge of Microsoft Office applications Mathematical skills Ability to multi-task Procurement and record-keeping experience preferred. Full bilingual proficiency (English and Spanish) required, verbal and written. Position Requirements: Valid Driver's License. Able to communicate effectively with others in the work environment. Able to represent the company in a professional and positive manner. Exchanges information and problem-solves with peers, employees in other departments, and external vendors. We are proud to be a drug and alcohol-free workplace and require pre-employment and, for applicable safety-sensitive positions, also random prohibited substance testing. Each applicant must be authorized to work in the United States. ACC is an equal opportunity employer. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an all-inclusive list of all responsibilities and skills required for the position. Nothing in this job description restricts Management rights to assign or reassign duties and responsibilities, based upon business needs.

Job Description NOTE: ONLY FOR PUERTO RICO CANDIDATES. We are building the best workplace for thinkers, experts, service agents, designers, and developers to come together to innovate, grow, and truly make an impact in other peoples' lives through technology. We are proud creators of: Expert Tax - tax preparation software for accountants in Puerto Rico Taxmania - tax preparation software for citizens of Puerto Rico Edi - a document management software to modernize the digital office Follow It - case management software We serve over 150,000 customers every year. It is paramount for us to deliver quality software solutions, and provide “above and beyond” customer experiences to ensure the highest level of customer satisfaction. Our company values ground us and guide us: Passion Innovation Playfulness Honesty Customer Satisfaction Growth Discernment If you have a passion about administration and service, and would love to work on a fun, team-oriented and creative environment, we are looking for YOU! What will you do? Greet and welcome clients, candidates, and visitors in a warm and professional manner. Answer, screen, and direct incoming calls and emails to the appropriate departments. Mantain the reception area, keeping it tidy and presentable, reflecting a professional image. Maintain visitor log and ensure adherence to security protocols for all on-site visitors. Schedule meetings, manage calendars, and assist with conference room bookings. Receive, sort and scan incoming correspondence into our online digital system to ensure accurate and timely documentation. Support CEO and Director of Operations with administrative tasks such as filing, data entry, and document preparation. Assist HR team with onboarding activities for new employees and support planning coordination of internal events or activities. Assist with drafting or distributing internal communications and company-wide notices as needed. Maintain the office supply inventory and place orders as needed. Coordinate with the facilities team to mantain breakroom supplies and general office needs. Our candidate must: Be available on a full time basis, from Monday to Friday 9:00am-6:00pm. Be available to work from home and in San Juan. High school diploma required. Completion of administrative office course. 1 to 2 years of related experience. Nice to have: Creativity Team Work Quality of Work Customer Satisfaction-oriented Proactivity Results driven Organized Verbal and written communication skills in English and Spanish Comfortable working with technology and collaboration tools (e.g., Microsoft Office, Teams, Zoom, Slack). What's in it for you? A very valuable experience on a friendly, flexible and collaborative environment. The opportunity to work with high level professionals in the software industry. Perks!: High quality coffee, ping pong table, gym equipment, team activities, hybrid work culture and so much more! If you believe you can add value to our team, we want to meet YOU! At CEGsoft we are commited to creating an iclusive environment for all employees. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.

Top Texas Law Firm is now in Puerto Rico! We are currently seeking highly motivated and career-driven Receptionists to join the team! This is a full-time position working 40 hours per week. Pay rate is $11.00/ hour. Benefits: $300 monthly stipend for Health Insurance Gym membership Employee Recognition Programs Why Work Here? This is the firm that will take your career to the next level. We focus on obtaining RESULTS for our clients! Our law firm has been named a “Best Place to Work” in the country by Glassdoor two years in a row! Job Summary: Deliver stellar client service on behalf of Thomas J. Henry Injury Attorneys while adhering to the highest ethical standards. The receptionist meets with new, prospective and regular clients, then patches out calls to the attorneys or other departments for the best next course of action. Assign call-backs to the appropriate legal team and update any information provided by our clients. Essential Job Functions: Answers and screens inquiry calls and emails from both prospective clients and regular clients. Directing, transferring call to attorneys, paralegals, and staff. Respects client dignity and confidentiality. Maintains security by following procedures. Maintains safe and clean work area by complying with procedures, rules, and regulations. Maintains continuity by documenting and communicating actions, irregularities, and continuing needs in system. Contributes to team effort by accomplishing related results as needed. Various projects and duties as assigned. Competencies: Possess strong initiative Strong business acumen Detail-oriented Effective communication skills Customer service Emotional intelligence High energy motivator Multi-tasking, time management, and the ability to organize and prioritize work. Proficient in English language Education & Experience: High school diploma or GED required Previous customer service experience preferred. Ability to abide by confidentiality requirements when working with sensitive information, results, and communications required. Proficient in Microsoft Office (Word, Excel and PowerPoint). If you are looking for the opportunity to make the most of your experience, talents and work ethic, we have the cases, reputation, and resources to make your goals a reality. #IND-PR-ADM

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Education & Experience College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Physical Requirements Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift.

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together! Key Responsibilities Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. Handle all duties according to hotel policies, procedures, internal rules, and standards. Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures, and events. Have knowledge about room rates, packages, discounts, and promotions and know how to handle each. Follow all cash handling and banking procedures to check out all guests efficiently. Perform guest registration and room assignment and accommodate special requests of all guests. Answer the phones according to the standards of proper etiquette. Handle safe deposit boxes. Be familiar with the AM, PM, and night daily checklist to ensure smooth daily operations. Balance night audit transactions for daily sales journal information. Reconciles Front Desk and Outlets cash deposits daily. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional. Develop and maintain positive working relationships with others, support the team to reach common goals. Perform other reasonable job duties as requested by Supervisors. Qualifications Hospitality oriented. Master Degree in Hospitality Management is preferred. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Proficiency in hotel management software and Microsoft Office. Able to work quickly and efficiently, especially under pressure Must be able to lift up to 50 pounds. Standing for extended periods. Flexibility to work late nights shifts, including weekends and holidays. Fully Bilingual (Spanish / English) Benefits 401(k) Employer Contribution to 401(k) Health Insurance Vision Insurance Dental Insurance Life Insurance Paid Holidays The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

TheEmbassy Suites by Hilton Dorado del Mar Beach Resort \(****************************************************************************************************************************************** looking for their next **Guest Service Agent** to join their team\. Ideal Candidate will have at least 1 year of Guest Service Agent, Front Desk Agent and Customer Service experience andbe able to communicate in English and understand the language\. **Shift Pattern:** Full Availability\. Candidate will work rotating shifts throughout the week, including weekends and holidays\. **Pay Rate:** $11\.50 per hour **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check\-in through check\-out and complete audits, as required\. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards: + Achieve positive outcomes from Guest queries in a timely and efficient manner + Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required + Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments + Demonstrate a high level of customer service at all times + Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts + Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties + Maximize room occupancy and use up\-selling techniques to promote hotel services and facilities + Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy + Comply with hotel security, fire regulations and all health and safety legislation + Act in accordance with policies and procedures when working with front of house equipment and property management systems + Follow company brand standards + Assist other departments, as necessary **What are we looking for?** Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members\. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: + Previous experience in a customer\-focused industry + Positive attitude and good communication skills + Commitment to delivering a high level of customer service + Excellent grooming standards + Calm, efficient, and organized with great attention to detail + Ability to multi\-task while maintaining a positive attitude when working with a Guest + Professional manner with an emphasis on hospitality and guest service + Ability to work on your own and as part of a team + Competent level of IT proficiency It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: + Previous experience in cash handling + Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors + Conflict resolution experience **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\! **Job:** _Guest Services, Operations, and Front Office_ **Title:** _Guest Service Agent \(Part\-Time\) \- Embassy Suites by Hilton Dorado del Mar Beach Resort_ **Location:** _null_ **Requisition ID:** _HOT0C7KB_ **EOE/AA/Disabled/Veterans**

Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. **************** Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. Review Front Office log and Trace File daily. Answer inquires from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies. Be aware of all rates, packages and special promotions as listed in the Red Book. Be familiar with all in-house groups. Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. Be able to complete a bucket check, room rate verification report, and housekeeping report. Balance and prepare individual paperwork for closing of shift according to hotel standards. Maintain and market promotions and guest programs. Maintain a clean work area. Assist guests with safe deposit boxes. Qualifications College course work in related field helpful. Experience in a hotel or a related field preferred. High School diploma or equivalent required. Computer experience required. Customer Services experience preferred. Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.

Top Texas Law Firm is now in Puerto Rico! We are currently seeking highly motivated and career-driven Receptionists to join the team! This is a full-time position working 40 hours per week. Pay rate is $11.00/ hour. Benefits: $300 monthly stipend for Health Insurance Gym membership Employee Recognition Programs Why Work Here? This is the firm that will take your career to the next level. We focus on obtaining RESULTS for our clients! Our law firm has been named a “Best Place to Work” in the country by Glassdoor two years in a row! Job Summary: Deliver stellar client service on behalf of Thomas J. Henry Injury Attorneys while adhering to the highest ethical standards. The receptionist meets with new, prospective and regular clients, then patches out calls to the attorneys or other departments for the best next course of action. Assign call-backs to the appropriate legal team and update any information provided by our clients. Essential Job Functions: Answers and screens inquiry calls and emails from both prospective clients and regular clients. Directing, transferring call to attorneys, paralegals, and staff. Respects client dignity and confidentiality. Maintains security by following procedures. Maintains safe and clean work area by complying with procedures, rules, and regulations. Maintains continuity by documenting and communicating actions, irregularities, and continuing needs in system. Contributes to team effort by accomplishing related results as needed. Various projects and duties as assigned. Competencies: Possess strong initiative Strong business acumen Detail-oriented Effective communication skills Customer service Emotional intelligence High energy motivator Multi-tasking, time management, and the ability to organize and prioritize work. Proficient in English language Education & Experience: High school diploma or GED required Previous customer service experience preferred. Ability to abide by confidentiality requirements when working with sensitive information, results, and communications required. Proficient in Microsoft Office (Word, Excel and PowerPoint). If you are looking for the opportunity to make the most of your experience, talents and work ethic, we have the cases, reputation, and resources to make your goals a reality. #IND-PR-ADM

The Concierge is responsible for creating a welcoming first impression and serving as the trusted expert and primary point of contact for guests. They provide current information about the local area, attractions, and events, greeting guests warmly and assisting with questions. Through personalized, efficient, and memorable interactions, the Concierge offers thoughtful recommendations and tailored assistance to meet each guest's unique needs and preferences. By anticipating guest requests with professionalism and warmth, the Concierge plays a key role in enhancing overall guest satisfaction and loyalty Education & Experience • High school diploma or equivalent is required; an associate or bachelor's degree in Hospitality Management, Tourism, or a related field is preferred. • Minimum of 1-2 years of progressive experience in a hotel, hospitality, or guest services role, preferably in luxury or full-service properties. • Must have extensive knowledge of the local area, including attractions, restaurants, and events, with the ability to provide clear and accurate directions. • Valid driver's license for the applicable state is required. • Strong organizational and problem-solving abilities. • Strong customer service skills with excellent communication and interpersonal abilities to engage guests clearly, professionally, and warmly. • Bilingual proficiency (English and Spanish) is mandatory. Physical Requirements • Must be able to stand and walk for extended periods of time throughout the property, including conducting site inspections. • Long and flexible hours are sometimes required, including evenings, weekends, and holidays, based on business needs and emergency situations. • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.