Front desk agent jobs in Santa Barbara, CA - 64 jobs
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Front Desk Agent
Guest Services Agent
Front Desk Receptionist
Reservations Agent
Front Office Agent
General Clerk
Welcome Desk Agent
Front Desk Clerk
Housekeeper/Front Desk
Front Desk Lead
Receptionist
Front Desk Supervisor
Front Desk Worker
Reservations Agent
Foley Entertainment Group 4.1
Front desk agent job in Santa Barbara, CA
The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information.
JOB RESPONSIBILITIES:
Create bespoke experience for guests.
Responsible for all reservation activity ensuring that the reservation lines are attended always.
Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.).
Properly access all functions of the reservations system according to established procedures.
Courteously answer inquiries and accept reservations over the phone
Maximize revenue by utilizing suggestive selling and up-selling techniques.
Demonstrate advantages and create value for our guests.
Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly.
Assist where necessary to ensure optimum service is provided to guests, visitors and other departments.
Work closely with several departments in coordinating reservations, sales and rate strategy.
Support other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Assist in one stop reservation service (including restaurant, spa, etc.)
Assist in prearrival process for all guests (email/phone)
Assist in answering PBX call into hotel.
SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
High School Diploma or equivalent
Prior luxury hospitality experience preferred
Ability to multitask between different computer systems.
Must possess computer skills
Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate
Strong customer development and relationship management skills
Ability to influence others to up sell products and services with excellent negotiation skills
Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette
Ability to accurately input and access data into hospitality software
Must be able to prioritize, organize and follow-up in a timely manner
Must be able to work cohesively with other departments, co-workers as part of a synergistic team
Ability to work a varied schedule including, days, nights, weekends, and holidays
QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
$29k-35k yearly est. 49d ago
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Spa Desk Agent
Marriott 4.6
Front desk agent job in Santa Barbara, CA
**Additional Information** Open availability, Weekend Shifts, Day and Evening Shifts **Job Number** 26209278 **Job Category** Spa **Location** The Ritz-Carlton Bacara Santa Barbara, 8301 Hollister Ave, Santa Barbara, California, United States, 93117VIEW ON MAP (*****************************************************************************************************************************************************************************
**Schedule** Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $29.00-$29.00 per hour
**POSITION SUMMARY**
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$29-29 hourly 20d ago
Reservations Agent
Hotel Californian
Front desk agent job in Santa Barbara, CA
The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information.
JOB RESPONSIBILITIES:
Create bespoke experience for guests.
Responsible for all reservation activity ensuring that the reservation lines are attended always.
Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.).
Properly access all functions of the reservations system according to established procedures.
Courteously answer inquiries and accept reservations over the phone
Maximize revenue by utilizing suggestive selling and up-selling techniques.
Demonstrate advantages and create value for our guests.
Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly.
Assist where necessary to ensure optimum service is provided to guests, visitors and other departments.
Work closely with several departments in coordinating reservations, sales and rate strategy.
Support other team members and departments to contribute to the best overall performance of the department and hotel.
Perform other duties as assigned, requested or deemed necessary by management.
Assist in one stop reservation service (including restaurant, spa, etc.)
Assist in prearrival process for all guests (email/phone)
Assist in answering PBX call into hotel.
SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
High School Diploma or equivalent
Prior luxury hospitality experience preferred
Ability to multitask between different computer systems.
Must possess computer skills
Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate
Strong customer development and relationship management skills
Ability to influence others to up sell products and services with excellent negotiation skills
Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette
Ability to accurately input and access data into hospitality software
Must be able to prioritize, organize and follow-up in a timely manner
Must be able to work cohesively with other departments, co-workers as part of a synergistic team
Ability to work a varied schedule including, days, nights, weekends, and holidays
QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
$29k-36k yearly est. 48d ago
Spa Desk Agent
Sitio de Experiencia de Candidatos
Front desk agent job in Santa Barbara, CA
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
$32k-40k yearly est. Auto-Apply 21d ago
Front Desk Agent
Vandenberg Restaurant and Hotel Services
Front desk agent job in Lompoc, CA
Job DescriptionBenefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
We are seeking a positive, friendly FrontDeskAgent to provide exceptional service to our hotel guests. The FrontDeskAgent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The FrontDeskAgent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
Monitor the maintain knowledge of hotel operations and activities
Take reservations and answer questions via phone, email, and in-person
Build rapport with guests and identify their needs through friendly conversation and open-ended questions
Describe the features and amenities of guest rooms
Ensure compliance with health and quality standards
Qualifications
Friendly and outgoing personality
Familiarity with hospitality industry standards
Proficient in English; knowledge of other languages is a plus
Computer literacy
Able to resolve issues with a customer-focused orientation
Able to lift 30 pounds
$33k-40k yearly est. 30d ago
Front Desk Receptionist (Temp)
United Surgical Partners International
Front desk agent job in Santa Barbara, CA
Santa Barbara Surgery Centeris hiring a Temporary FrontDesk Receptionist Welcome to Santa Barbara Surgery Center, we believe health and care are inseparable. Our mission is to care for every patient and their family as if they were our own. Each patient, each family, each and every time.
FrontDesk Receptionist
The Receptionist interfaces with patients and families, physicians, vendors and staff. Admit patients and process their paperwork. Update patient demographics/information in system. Collect balances due and document in the billing system. Handle funds per office procedure. Answer incoming phone calls. Assist with insurance verification. Assist with chart prep and other business office duties necessary. Must be reliable, dedicated, personable, professional and have a strong attention to detail.
Hourly Range: $24.00 - $31.34/hour
Wages are determined based upon a number of factors including, but not limited to, an individual's qualifications and experience.
Qualifications
High school graduate or equivalent.
1+ years of clerical experience in healthcare.
Experience in insurance verification.
Must have the skills necessary to operate office equipment that are required to fulfill job duties.
Medical terminology and computer experience beneficial.
Excellent communication skills.
* Who We Are
At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.
USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.
$24-31.3 hourly 4d ago
Front Desk Receptionist
Toyota of Santa Barbara 4.3
Front desk agent job in Goleta, CA
Job DescriptionWe are looking for a FrontDesk Receptionist to join our growing team! The right candidate will have strong communication skills and the ability to handle a flexible schedule. The day-to-day responsibilities will include answering the dealership phone, greeting customers, and assisting in scheduling sale appointments. BENEFITS Responsibilities
Answer dealership group phones, greet and receive prospects and customers
Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson
Work cooperatively with the sales and other internal teams
Communicate with callers and visitors in a professional, friendly, and efficient manner
Type memos, correspondence, reports, and other documents
Assist in scheduling and confirming sales appointments
Other duties as assigned
Qualifications
Excellent listening/communication skills, outgoing and positive personality
Punctual nature and ability to handle schedule flexibility and dynamic work environment
Professional appearance and eager to improve on all aspects
Valid driver's license and clean driving record
Bi-lingual a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$32k-40k yearly est. 28d ago
Front Office Agent
EOS 4.1
Front desk agent job in Goleta, CA
Do you love nature and being in a peaceful rustic setting? Are you friendly, energetic and a good communicator? Join our team today! Become part of creating an exceptional outdoor vacation experience at El Capitan Canyon Resort. Located just 15 minutes north of Santa Barbara, California or 20 minutes south of Buellton, California, the resort is open for guests year-round. As FrontDeskAgent, you will work with our team to assist our guests and facilitate an amazing visit.
Job Summary:
As a FrontDeskAgent, you will report to our FrontDesk Supervisor. You will work together to…
Greet and thank guests in a sincere, friendly manner.
Check guests in on arrival and out on departure.
Post charges to appropriate guest accounts.
Anticipate and address guests' needs, and resolve their problems and complaints.
Assist guests with disabilities.
Answer phones and assist with inquiries.
Assist prospective guests with taking reservations.
Collaborate and communicate with other internal departments to ensure guest satisfaction.
Comply with company procedures and safety policies.
Other duties as assigned
Requirements:
High school degree or equivalent; or relevant work experience
Prior administrative experience
a plus
Strong customer service skills
Excellent telephone skills
Good problem-solving skills
Professional appearance
Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
Hotel frontdesk experience
, a plus
Benefits:
Paid Family Leave
Health Insurance
Dental Insurance
Vision Insurance
Vacation, Sick and Holiday Pay
Company Basic Life Insurance
Company paid Accidental Death & Dismemberment
Company paid Short Term Disability
Company paid long term Disability
401k Retirement Plan
EOE
We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.
Hourly Rate: $21.00
Remote: No
Housing Provided: No
$21 hourly 60d+ ago
Agent, Front Desk
Alisal Properties
Front desk agent job in Solvang, CA
Alisal, a luxury 10,500 private acre working Ranch and Resort in the heart of Santa Barbara Wine Country is seeking an experienced and service-oriented Agent to join our FrontDesk Team. This full-time regular position is responsible for welcoming, greeting, and providing excellent customer service to members/guests and visitors upon arrival at The Ranch as well as executing full check-in and check-out process. Agents at the FrontDesk must be completely familiar with all services and facilities; know the location of all work materials and keep them organized and properly stocked. Quickly and courteously operate the telephone systems receiving and transferring all calls that come through. Knowing room rates and specific room types. Determining method of payment and following appropriate procedures for establishing guest credit. Keeping FrontDesk room status current by processing the necessary information in a timely manner. Posting all guest room charges and keeping guest accounts up to date. Maintaining effective communication with other departments. Correctly handling faxes, mail, and phone messages. Assisting guests book services such as babysitting, massages, hair appointments, Ranch activities, etc. Coordinating communication center using the walkie-talkie base station. Additionally, Agents at the FrontDesk must be able to effectively and timely attend to guest concerns and complaints with a servant's heart.
QUALIFICATIONS
• Prior hospitality experience, hotel/resort experience a plus.
• Computer literate (Host, Outlook, Microsoft, Excel).
• Desire to establish outstanding, authentic, and memorable interactions with internal and external guests.
• Integrity, dependability, and adaptability.
• Skilled at multi-tasking, heightened attention to detail, speed, accuracy, and organization.
• Commitment to confidentiality.
• Ability to lift, push, and pull minimum 50 lbs.
• Able to work on site and to stand, sit, walk, and move continuously for duration of shift.
• Ability to work indoors, occasionally outdoors and in varying temperatures.
REQUIREMENTS
• Must be able to present proof of identity and legal right to work in the United States post offer, pre-employment.
• Conditional offer subject to criminal background check.
• Open availability to accommodate varying schedules as well as able to work on weekends and holidays.
PAY AND BENEFITS
• Position pay starts at $25 per hour.
• Free meals.
• Exceptional perks and discounts for use of Ranch services and facilities.
• Health benefits (Medical, Dental, Vision, Life, and Long-Term Disability Plans); 401(k) with employer match, subject to eligibility requirements.
To apply, please visit Alisalranch.com
$25 hourly 17d ago
Guest Experience Agent
Rebel Hotel Company
Front desk agent job in Santa Barbara, CA
Department: Guest Experience
Reports To: Guest Experience Manager
The Guest Experience Agent serves as the primary "voice" of El Encanto. This role is responsible for directing all incoming and outgoing telecommunications, managing guest requests. The ideal candidate is a professional communicator who can multitask in a high-pressure environment.
Key Responsibilities
Pre-Arrival Engagement
Multi-Channel Communication: Initiate contact with upcoming guests via email, phone, and SMS to establish a personal connection.
Stay Personalization: Identify the purpose of the visit (anniversary, business, leisure) and gather preferences regarding room location, allergies, or special interests.
Logistical Support: Coordinate transportation, dinner reservations, and local recommendations prior to the guest's arrival.
The Welcome Experience
Curated Amenities: Oversee the selection and delivery of welcome amenities, ensuring they align with the guest's profile and preferences.
Personalized Correspondence: Handwrite welcome cards for SG1, SG2, SG3 and arriving guests to provide a warm, tactile touch to their arrival.
Arrival Orchestration: Work closely with the FrontDesk and Valet teams to ensure the welcome experience is fluid, personalized, and efficient.
Alice Management
Centralized Tracking: Act as the primary administrator for ALICE software, logging and dispatching all guest requests in real-time.
Inter-Departmental Liaison:
In-Room Dining: Coordinate the timing of food and beverage deliveries to match guest schedules.
Guest Requests: All incoming requests (Housekeeping, Maintenance, Room Service, etc.) must be entered into the system immediately upon receipt. This allows us to track response times and ensure no request is overlooked.
Glitches & Feedback: When a guest shares a negative experience or a service failure occurs, please document the full details in the "Glitches" log. This information is critical for escalating issues to management and preventing recurrence.
Real-Time Resolution: Monitor the ALICE dashboard to ensure no guest request exceeds established response time benchmarks.
On-Property Guest Relations
Point of Contact: Serve as the go-to resource for guests during their stay, resolving issues with empathy and priority.
Service Recovery: Proactively identify "at-risk" guest experiences and execute service recovery steps to turn a negative situation into a positive one.
Feedback Loop: Collect and document guest feedback to help leadership improve long-term service standards.
Guests Communication & Call Management
Prompt Response: Answer all incoming internal and external calls within three rings, maintaining a calm and welcoming tone.
Standardized Etiquette: Utilize the El Encanto standard greeting and professional verbiage for every interaction, ensuring brand consistency.
Routing & Connection: Act as the property switchboard by directing calls to the appropriate department, guest room, or specific staff members.
Information Accuracy: Take and deliver detailed, accurate messages, ensuring they reach the intended recipient via the appropriate channel (SMS, phone , or email) immediately.
Guest Experience & Information Services
Knowledge Ambassadorship: Provide expert-level information regarding resort facilities, hours of operation, and on-site activities.
Local Concierge Support: Offer clear, concise directions to local attractions and insights into the surrounding community.
Request Processing: Act as the single point of contact for all guest needs, from extra towels to dinner reservations, ensuring no request goes unfulfilled.
Administrative Support
Operational Continuity: During low-volume periods, assist with clerical tasks including sorting guest and departmental mail and updating internal staff directories.
Reporting: Assist management in pulling shift reports from ALICE to identify recurring maintenance issues or service bottlenecks.
Required Skills & Qualifications
Communication: Exceptional verbal communication skills with a clear, pleasant speaking voice and professional command of the English language.
Technical Proficiency: Ability to operate multi-line phone systems and basic computer software . Experience with systems like Alice, HMS is a plus.
Composure: Proven ability to remain calm and effective during high-pressure environment or when dealing with frustrated callers.
Multitasking: Ability to handle multiple lines simultaneously while maintaining accuracy and courtesy.
Availability: Flexible schedule, including the ability to work evenings, weekends, and holidays as needed.
Physical Requirements
Ability to sit at a workstation for extended periods (6-8 hours).
Ability to wear a telephone headset for the duration of the shift.
Repetitive motion of the hands and wrists for typing and operating phone consoles.
Compensation - $22/hour
$22 hourly 13d ago
Front Desk Supervisor ("Supervisor/a de Recepcion")
Azul Hospitality 3.9
Front desk agent job in Santa Barbara, CA
Assist the Front Office Manager in the daily operations of the FrontDesk Department and Guest Service areas. Ensure that the frontdesk operation meets hotel standards for maximum guest satisfaction.
ESSENTIAL RESPONSIBILITIES
Ensure efficient guest registration, check out and telephone service.
Observe frontdeskagents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
Maximizes hotel revenues through up-sell program, 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures.
Ensure guest complaints and requests are handled in a courteous and professional manner and ensure follow through.
Monitor and respond to Guest Satisfaction Surveys and guest other comments (via third party sites, comments card etc.).
Direct and train Front Office staff. Assist in new-hire and on-going training.
Direct and assist frontdesk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate.
Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures daily.
Relay all pertinent information to frontdeskagents, telecommunications, the following shift supervisor, and the FrontDesk Manager.
Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily.
Be familiar with all company policies and benefits.
All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required. Bachelors Degree preferred.
EXPERIENCE
Prior FrontDesk experience required.
One to three years experience in a supervisory role preferred.
Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.
LICENSES OR CERTIFICATIONS
N/A
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
$39k-49k yearly est. 17d ago
Front Desk
Grand Fitness Mgmt, LLC
Front desk agent job in Goleta, CA
Job DescriptionDescription:
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 92+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
As a FrontDesk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience!
Benefits
On-Demand Pay
Medical, Dental and Vision insurance (full time employees only)
Employee perks and discount program
Free Black Card Membership
401(K) Plan Savings plan
Pay Rate $17.00 per hour
As the FrontDesk Associate you will:
Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Requirements:
What you bring to the table:
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Ability to lift up to 50 pounds
Ability to walk and stand for prolonged periods of time
Ability to continuously talk in person or on the phone during shift
Will occasionally encounter cleaning chemicals during shift
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
$17 hourly 27d ago
Pershing Desk Lead
Planmember Financial Corporation 4.0
Front desk agent job in Carpinteria, CA
Headquartered in Carpinteria, California just south of Santa Barbara, PlanMember Financial Corporation is a leader in the retirement planning market with advisors, affiliates and Financial Centers located across the United States. Specializing in creating and servicing retirement plan solutions for nonprofit and for-profit employers and their employees, and for associations, unions, membership groups and their members, PlanMember offers a broad range of investment choices. We deliver unparalleled support and service in our commitment to help meet the retirement needs of individual investors and groups.
An innovator of asset allocation portfolios comprised of mutual funds, PlanMember developed the PlanMember Services Program, a fully integrated retirement planning, investment and annuity solution to help individuals plan, save for and achieve a financially secure retirement. On the employer side, the PlanMember Model Plan offers a unique and exclusive turnkey retirement plan solution that delivers service, investment options and compliance expertise to employer groups.
PlanMember's three operating subsidiaries are PlanMember Securities Corporation, PlanMember Services Corporation and PlanMember Advisor Corporation. Representatives are registered with and securities and advisory services are offered through PlanMember Securities Corporation, a registered broker/dealer, investment advisor and member FINRA/SIPC.
Specialties
Retirement planning for nonprofits, for-profits and associations, IRA and non-qualified Investment & Savings Program, 403(b) and 457(b) Model Plan Program, Plan administration & compliance, Retirement Income Program, Local Union Retirement Income Program
Great Company, Wonderful Culture, Fantastic Benefits and Amazing Co-workers. Check out our website ******************
Job Description
JOB TITLE: Pershing Desk Specialist
STATUS: Non exempt
REPORTS TO: Director of Trading Platforms
DEPARTMENT: Service Center
JOB SUMMARY: Dedicated Pershing/trade specialist. This representative will answer incoming calls and provide exceptional service and support to Planmember advisors and their clients, service our partners and our clients. Daily responsibilities will involve problem resolution, account research, account maintenance, trading and possible margin and option issues. In addition, the ideal candidate will have an understanding of order management systems, Pershing NetX is desired. The successful candidate will demonstrate an ability to interact with business partners, platform support and services, and have a thorough grasp of the technical as well as business aspect of any given issue.
MAJOR DUTIES/RESPONSIBILITIES:
• Answer phone calls and provide comprehensive support involving
- Account Maintenance/Information
- Products
- Platforms (NetX, SaveDaily and Planmember)
- Retirement Plans
- Distributions
- Application/paperwork issues (NIGO)
- Transfers
- ACH set up
- Web Support
- Trading
- Tax issues
- Commissions
- New business
• Accurately enter securities transactions
• Approve or reject trades based on compliance and house rules
• Outbound calls for NIGO issues and margin/debit issues
• NetX360 knowledge with ability to train new reps on platforms
• Monitor platform for issues with trades, paperwork and cashiering
• Work closely with Director to perform additional related duties as requested
Qualifications
JOB REQUIREMENTS:
• Series 7, 63 required. 65 is desired.
• Strong Order Management System knowledge, NetX360 a plus, 1 year or more of experience desired.
• Trading and market knowledge and experience
• Compliance experience/knowledge
• Strong listening skills
• Collaborative
• Proficient at Word and Excel
• Detail oriented
• Extremely responsive to client needs
• Proactive and solutions oriented
• See client issues through to completion
Additional Information
All your information will be kept confidential according to EEO guidelines.
$37k-52k yearly est. 1d ago
General Clerk III
Saalex 4.0
Front desk agent job in Camarillo, CA
Saalex is seeking an General Clerk III in Camarillo, CA. Saalex Corp., an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services.
Position Type: Part-Time/On call
Salary: $22.16 hourly
Work Location: Onsite at Naval Air Station Point Mugu.
Essential Functions:
Acting as an Area Representative (AR) for Foreign Nationals, Contractors and outside government personnel at the Sea Range, Naval Air Warfare Center -Weapons Division, Point Mugu, California.
Escort Foreign Nationals, Contractors and outside government personnel as necessary when in restricted areas.
Ensure that Foreign Nationals, Contractors and outside government personnel do not wander or access unauthorized areas.
Monitor activity and report any suspicious activity. Job may require staying in a designated area for long periods of time and/or working overnight.
Due to the nature of this position this position requires open availability as this is based on the support we provide.
Other duties as assigned or required.
Requirements
Education:
HS Diploma or GED required.
Security Clearance:
Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
$22.2 hourly Auto-Apply 60d+ ago
Front Desk
Pet Headquarters Inc.
Front desk agent job in Camarillo, CA
Job DescriptionBenefits:
401(k)
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Fun Working Environment
Interact with Pets
Job Summary
Are you a pet lover with a passion for customer service? If so, wed like to hear from you! We are seeking an outgoing and organized individual to be the FrontDesk Associate at our busy clinic. As the FrontDesk Associate, you will be the first point of contact for our customers. You will greet pet owners and check in pets, schedule appointments, process payments, and generally ensure that the clinic is a welcoming place.
Responsibilities
Greet owners as they arrive
Check in animal patients for their appointments
Collect and confirm pet and owner information
Answer phones
Schedule, confirm, and cancel appointments
Process payments
Other administrative duties, as assigned
Qualifications
Excellent customer service skills
Effective communication with clients and coworkers
Comfortable working with a variety of animals
Proficient in Microsoft Office, scheduling software, and other technology
$30k-37k yearly est. 5d ago
Guest Service Agent
Dkn Hotel Group 3.8
Front desk agent job in Oxnard, CA
Essential Functions and Responsibilities of the job include but are not limited to:
Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
Communicate effectively with guests and fellow team members.
Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied.
Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability.
Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.
Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing DKN's reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests.
Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.
Control cash and credit transactions at the frontdesk and maintains complete responsibility for personal bank as specified by hotel policy.
Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.
Contribute to and maintain established information and communication sources such as department and frontdesk log books in order to enhance department communications and operations.
Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Deliver DKN's "Home Away From Home" experience
Perform other duties as assigned, requested or deemed necessary by management.
*Management retains the discretion to add or change the duties of the position at any time. *
Supervisory Responsibility:
None
Independent Judgment Used:
Often within the guidelines established by management and to the extent of operating within the Company policies and procedures.
Working Conditions/Environment:
Frontdesk/lobby area. Access to entire interior and exterior of property.
Qualifications
Knowledge/Education/Experience:
Minimum of one (1) year or related experience preferred. Knowledge of hotel frontdesk operations and procedures desirable.
Skills/Abilities/Other Requirements:
English speaking. Good customer service, communication skills (written and verbal) and attention to detail. Ability to prioritize, organize and make good judgments. Basic accounting procedures, typing, cash register and computer skills. Dependable.
Physical Requirements:
Standing for long periods of time. Frequently walking indoors, outdoors, up and down stairs, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.
Additional Comments:
Must be aware of the importance of safety and security.
Endeavor to be conscious of safety and security at all times.
Living the DKN Values' behaviors
Friendly and courteous to guests and fellow team members at all times.
$32k-39k yearly est. 17d ago
Temp Receptionist (Assignment Expected to End 4/30/26)
Community Health Centers of The Central Coast 4.2
Front desk agent job in Lompoc, CA
Job Description
Wage Range that the Company Expects to Pay: $21.00 - $23.15 per hour
We are looking for a friendly and professional Receptionist to join our team. The Receptionist will be the first point of contact for visitors and clients, providing exceptional customer service and creating a positive first impression of the organization.
**Qualifications:**
- High school diploma or equivalent
- Proven experience as a receptionist or in a similar role
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office suite
- Strong organizational skills and attention to detail
- Ability to multitask and prioritize tasks effectively
**Responsibilities:**
- Greet and welcome visitors in a polite and professional manner
- Answer and direct phone calls in a timely and courteous manner
- Maintain a clean and organized reception area
- Manage incoming and outgoing mail and packages
- Schedule appointments and maintain calendars
- Assist with administrative tasks as needed
**Preferred Qualifications:**
- Experience with office equipment such as printers and copiers
- Knowledge of basic office procedures
- Ability to remain calm and composed under pressure
If you are a positive and enthusiastic individual with excellent communication skills, we would love to hear from you.
$21-23.2 hourly 12d ago
Front Desk Agent
Sitio de Experiencia de Candidatos
Front desk agent job in Santa Barbara, CA
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
$32k-40k yearly est. Auto-Apply 4d ago
Front Office Agent
EOS 4.1
Front desk agent job in Goleta, CA
Looking for a job that offers the best of working both in and outdoors on the Central coast?, enjoying the fresh air and fun activities related to running a successful campground?, making sure guests have a relaxing time away from home? Then look no further than Ocean Mesa Campgrounds!
Here at Ocean Mesa we have the benefit of a hybrid work place mixing both the jobs of a Park Ranger and FrontDesk, some of these responsibilities include routine office/clerical responsibilities for our resort. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns or those you might come across performing outdoor campground responsibilities.
OVERVIEW
Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.
JOB DUTIES
Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager.
Check guests in and out for their reservations.
Assist guests with making future reservations both in person and over the phone.
Maintain petty cash fund.
Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property.
Other duties as assigned.
Requirements
High School Diploma or GED
Administrative experience (
preferred
)
Strong customer service skills
Excellent telephone skills
Good problem-solving skills
Maintain a professional appearance
Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite
RV resort office or hotel frontdesk experience,
a plus
Rewarding Benefits
You will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun Matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance Program
Legal Assistance Program
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members
Team Member Perks & Discount program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more!
Paid Time off including holidays, vacations, personal, sick time, bereavement and pay for jury duty.
Work Remotely
No
Job Type: Full-time
Salary: $18.00
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Schedule:
8 hour shift
Day shift
Evening shift
Holidays
Night shift
Overtime
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Hotel experience: 1 year (Preferred)
Work Location: One location
EOE
Hourly Wage: $20.00
$18-20 hourly 60d+ ago
Guest Service Agent
Rebel Hotel Company
Front desk agent job in Santa Barbara, CA
MAIN DUTIES AND RESPONSIBILITIES:
Satisfactorily communicate in English and /or any foreign language (Spanish, French, Japanese, or German) with guests, visitors, management, and co-workers to their fullest understanding, both in person and on the telephone.
Provide legible communication and directions.
Input and access data in the computer.
Understand guest inquiries and provide responses.
Promote positive relations with all individuals who approach the FrontDesk and by telephone.
Remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
Focus on the guest's needs, remaining calm and courteous.
Think clearly and quickly and make concise decisions.
Prioritize, organize, and follow up.
Work well under pressure on any arrivals and/or departures within any given period of time.
Focus attention on details.
Ensure security and confidentiality of guest and hotel information.
Ensure security of guest room access.
Remain stationary at assigned post for extended periods of time, standing or sitting.
Work cohesively with other departments and co-workers as part of a team.
Managed all reservation calls and inquiries directed to the hotel in a courteous and efficient manner.
The accurate input of reservation information into the property management system, including but not limited to guest address, credit and billing information, travel agent information, and all special requests, in order to ensure a positive guest experience.
A thorough knowledge of all hotel room types, room numbers, and rate structures.
The maintenance of a file to include all reservation correspondence with regard to a central reservation service, groups, interdepartmental, and individual reservations to ensure proper backup if needed.
The prompt and efficient handling of all reservation correspondence such as mail, faxes, or brochure requests.
The handling of all guest inquiries in a prompt and courteous manner, whether personally or by directing the guest to the appropriate department.
The working knowledge of all group profiles, such as room type needs and rate type needs and rate information for each individually arriving group.
Maintain the integrity of all group blocks and pick-ups on a daily basis to maximize occupancy.
Ability to satisfactorily communicate in English and /or any foreign language with guests, management and co-workers to their fullest understanding.
Provide legible communication.
Accurately compute valuable mathematical calculations.
Familiarity with yield management and cost controls.
Enforce hotel's standards, policies and procedures with the Front Office staff.
Create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.
Be a clear thinker analyze and resolve problems pertaining to hotel standards.
Prioritize and organize work assignments and delegate work.
Direct performance of staff and follow up with corrections where needed.
Train and motivate staff on a daily basis to maintain a cohesive team.
Focuses attention on details by doing daily rounds of the guest rooms and public areas.
Suggestively sell available rooms at highest rate possible.
Remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
Ensures security and confidentiality of guest and hotel information.
Ensures that all special guest needs and expectations are met and exceeded.
Prepares schedules, in order, to ensure budget expectations.
Maintains excellent grooming and dress codes for all staff workers.
Aware and practices safety and emergency procedures of the hotel.
Use utilities and resources in a responsible manner to control wastage.
Communicate relevant information to the department, your line manager and across departments, as appropriate.
Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
Attend learning and development courses and complete eLearning modules, as required.
How much does a front desk agent earn in Santa Barbara, CA?
The average front desk agent in Santa Barbara, CA earns between $30,000 and $44,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.
Average front desk agent salary in Santa Barbara, CA
$36,000
What are the biggest employers of Front Desk Agents in Santa Barbara, CA?
The biggest employers of Front Desk Agents in Santa Barbara, CA are: