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Front desk agent jobs in Santa Fe, NM

- 43 jobs
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Front Desk Agent
Guest Services Agent
Receptionist
Reservations Agent
General Clerk
Front Desk Attendant
Front Desk Receptionist
Front Desk Clerk
Front Desk Worker
Front Desk Host
Front Desk Coordinator
  • Front Desk Agent

    Heritage Hotel Group 3.9company rating

    Front desk agent job in Santa Fe, NM

    Description WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-Time Hourly Position ranging from $16.00+ DOE plus benefits. AM & PM shifts available. Located in Santa Fe, NM. Working out of our Inn & Spa at Loretto. Essential Duties and Functions/Responsibilities/Tasks: Work under direction of Guest Experience Manager and/or Supervisor on shift (the lead Guest Experience Host/Front Desk Supervisor). Maintain high level of positive and professional approach with coworkers and guests. Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests. Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest. Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc. Respond to guest challenges and find the appropriate resolution in a timely and professional manner. Maintain the upmost confidentiality and care with guest information. Benefits: Part-time employees receive: Dental & Vision! Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Employee meals while working! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst entire company! Requirements Must be a passionate people person, as this job is highly interactive and requires superb customer service skills. Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise. Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing. Ability and willingness to work flexible hours including weekends, holidays and late nights. Ability to work on feet for eight hours or more. Must be able to lift/push/reach for/carry 25+ pounds occasionally. 6 months to 1 year or equivalent combination of education and experience; high volume guest-interfacing hospitality experience preferred. High school diploma or equivalent experience/training. NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer. Salary Description $16/hour+ DOE
    $16 hourly 9d ago
  • Reservations Agent (Santa Fe)

    Ojo Caliente Holdings Inc.

    Front desk agent job in Santa Fe, NM

    Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking Reservations Agent to join our diverse and inclusive team. Why choose Ojo Santa Fe Spa Resort? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests. Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion. Position Description The Reservationist is responsible for creating an outstanding first impression over the phone, driving resort sales by presenting the resort experience to our guests, providing exceptional service by anticipating guests' needs and assisting in booking reservations at the resort spa, restaurant and for other resort amenities and activities. This position must have the flexibility to work various shifts on weekends, weekdays, holidays and/or evenings with availability to cover unexpected reservationists' absences based on the evolving needs of the business. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Guest Interaction: Answer telephone calls and emails in the reservation department promptly, courteously, enthusiastically, and according to established protocols. Assist guests with inquiries about room availability, amenities, services, and special promotions. Provide detailed information about the resort, local attractions, and travel recommendations. Explain resort policies (e.g., check-in/out, smoking) during the reservation process to ensure a smooth experience and minimize surprises and misunderstandings. Booking Management: Process reservations accurately, ensuring all guest details are correctly entered into the reservation system. Update and modify existing reservations as needed, including cancellations, changes, and special requests. Maintain a high level of accuracy in handling guest bookings to prevent overbooking and ensure guest satisfaction. Input complete guest reservation information into reservation and resort management systems accurately and according to established protocols. Sales and Upselling: Identify opportunities to upsell rooms, packages, and additional services to maximize revenue. Communicate promotional offers and packages to potential guests effectively. Follow up with guests regarding potential upgrades and additional services prior to their arrival. Upsell rooms and treatments where possible according to established procedures to maximize resort average room rate and revenue. Guest Records and Documentation: Maintain organized and accurate records of all reservations, including payments, guest preferences, and special requests. Generate daily, weekly, and monthly reports on booking statistics and revenue. Handle confidential guest information with the highest degree of integrity. Coordination and Communication: Coordinate with other departments (housekeeping, front desk, etc.) to ensure smooth operations and guest satisfaction. Communicate guest needs and preferences to relevant departments to ensure a personalized guest experience. Resolve any issues or discrepancies related to reservations efficiently and professionally. Maintain complete knowledge of all resort features/services, room types, room rates, packages, promotions, and dining options. Customer Service: Provide exceptional customer service by addressing guest concerns and resolving issues promptly. Handle difficult or irate guests with patience and professionalism, seeking solutions that ensure guest satisfaction. Gather feedback from guests and relay important information to management for continuous improvement. Assess guest requests and inquiries, offering creative suggestions and recommendations tailored to each guest's or party's unique needs. Technology and System Use: Utilize the resort's reservation system and other related software proficiently to manage bookings. Stay updated on system updates and new features to enhance efficiency and accuracy. Troubleshoot minor technical issues and escalate more complex problems to the appropriate support teams. Compliance and Policies: Adhere to all company policies and procedures, including privacy and data protection regulations. Ensure compliance with resort standards and service quality guidelines. Participate in ongoing training and professional development to stay current with industry trends and best practices. Implement new techniques and practices as introduced and directed by resort management; participate in resort training seminars to build skills and continuously improve service. Professional Conduct: Maintain a professional demeanor by exhibiting a positive attitude toward all employees, managers, and guests, modeling the resort's core values. Assist in the development and implementation of new company initiatives, such as promotions and upcoming events. Requirements Qualifications: Minimum of 1 year previous reservations/sales experience in the hospitality industry, preferably at an upscale hotel or resort, required. High school diploma (or equivalent) required; college degree preferred. Knowledge of Microsoft Office programs; experience in resort/hotel software strongly preferred; experience with Agilisys a plus. Ability to enter data quickly and accurately while communicating with guests on the phone. Must be available to work a flexible schedule including days, evenings, weekends and holidays. Ability to sit for long periods of time in close proximity to other employees, stand, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 20 pounds. If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department. Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ojo Spa Resorts Discounts and Perks: Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa: Mission based company with values you can trust Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods Employee Assistance Program (EAP) Paid Sick Time Paid Time Off Ongoing training to build critical skills for current and future roles Numerous Growth & Developmental Opportunities Competitive Compensation Discounted Employee Lunch Free Lunch/Dinner on Thanksgiving & Christmas Employee Appreciation Lunches Above and Beyond Awards - Ojo Bucks Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13) 40% off Spa Treatments (includes private pools and private Ojitos) 40% off at the Restaurants 20% off at the Gift Shops Discounted Lodging Rate Hiking Trails Ojo Santa Fe : Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats Ojo Santa Fe Spa Resort is conveniently located near several vibrant cities and towns, making it easily accessible for Line Cook candidates like you. Check out the distances below and see how close we are to some popular destinations: Only 34 miles away from Bernalillo, NM. Rio Rancho, NM, is located only 43 miles away from our resort. Placitas, NM, is conveniently located only just 39 miles away. Corrales, NM, is a short 42-mile drive from Ojo Sant Fe. Albuquerque, NM, is just 51 miles away. Espanola is 38 miles away. Los Alamos is 46 miles away. Join us now and become an essential part of the Ojo Santa Fe Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination! To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com
    $24k-30k yearly est. 11d ago
  • Front Desk Agent

    Tpghotelsandresorts

    Front desk agent job in Santa Fe, NM

    The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED
    $25k-31k yearly est. 23h ago
  • Front Desk Agent - Hilton Santa Fe

    Huntremotely

    Front desk agent job in Santa Fe, NM

    What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
    $25k-31k yearly est. 23h ago
  • Front Desk Agent

    Robbinsre

    Front desk agent job in Santa Fe, NM

    The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED
    $25k-31k yearly est. 23h ago
  • Front Desk Agent - Hilton Santa Fe

    Remington Hotels 4.3company rating

    Front desk agent job in Santa Fe, NM

    What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
    $26k-31k yearly est. 23h ago
  • Front Desk Agent

    Ramada Inn 4.1company rating

    Front desk agent job in Santa Fe, NM

    Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds
    $28k-33k yearly est. 1d ago
  • Guest Service Agent

    Drury Hotels 4.4company rating

    Front desk agent job in Santa Fe, NM

    Property Location: 828 Paseo de Peralta - Santa Fe, New Mexico 87501You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do: Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications. Warm and friendly manner in relating to and interacting with the public Demonstrated attention to detail while handling multiple tasks simultaneously Familiarity with handling money, making change, and using office machines in day-to-day activities Ability to speak and receive direction (written and verbal direction) in English Willingness and ability to work alone as scheduled Rise. Shine. Work Happy.Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE Explore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
    $24k-29k yearly est. Easy Apply 60d+ ago
  • General Clerk III - Temporary Position

    Ata Services Inc. 4.3company rating

    Front desk agent job in Espanola, NM

    ATA Services is currently seeking to hire General Clerks to work on a temporary assignment with the State of NM - Early Childhood Education and Care Department. Rate: $17.86 per hour with weekly pay Schedule: Monday - Friday; 8 am - 5pm Start Date: ASAP Location: IN-OFFICE - Espanola, NM Position Objective The objective of this personnel services contract will be to reduce the childcare assistance application processing time after clients are identified during the intake process by screening for completeness and completing follow-up activities with clients, including status updates. Temporary staff should be expected to complete a backlog of follow-up within two (2) months and thereafter review 1-3 applications per day. Temporary staff will also be expected to support the accuracy of one-time payments and recoupments/overpayments by reconciling payments to distribution calculations completing all backlog within two months and thereafter reconciling all payment issues related to the program weekly. Temporary staff will support recertification requirements related to expanded eligibility by closing cases for clients that have not recertified, facilitating recertification to gather supporting documentation and sending out certification letters completing a backlog of recertification activities within two (2) months and thereafter reviewing 1-3 recertifications per day. Scope of Work Temporary staff shall: Screen childcare assistance applications, identify over-payments, place phone calls to clients with missing documents or signatures, lose out cases that have not been recertified, assist in reviewing worker caseloads, ensure all files are present and help reproduce non-existent files as needed. Assist with the distribution process for one-time payments and identifying overpayments, collecting documentation, researching any payment issues to childcare providers and sending out form closure letters to parents and childcare providers. 3. Work with the State of New Mexico Human Services Department integrated eligibility system, Automated System Program and Eligibility Network (ASPEN) and the State of New Mexico Department of Workforce Solutions systems to place phone calls about recertification, send out recertification letters, review various application status reports and provide updates on the status of applications. Review paperwork submitted by clients for accuracy. Interview clients to assess the need for care. Determine eligibility and create placement agreements for childcare assistance programs by utilizing our internal database. Send correspondence to clients and providers. Implement and follow Federal and State policies regarding the program. Have minor duties related to using the reports to search for issues with application processing and support other local regional staff as required. Requirements: 2+ years' experience working as an Administrative Assistant or Office Clerk High School degree Must be able to pass a background check Significant experience with office management and daily operations Ability to maintain confidentiality. Good practical experience with MS Office Excellent knowledge of office equipment. Strong verbal skills Strong organizational and time-management skills ATA Services, Inc., provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ATA Services, Inc., expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
    $17.9 hourly Auto-Apply 11d ago
  • Front Desk Host

    Hyatt Place Santa Fe 4.6company rating

    Front desk agent job in Santa Fe, NM

    Job Description Join Legacy Hospitality as a Guest Service Host in our vibrant hotel! As a Guest Service Host, you will be at the heart of providing exceptional guest experiences, showcasing your empathy and compassion to create lasting memories for our visitors. With a competitive pay, you'll not only be part of a dynamic team but also have the opportunity to grow in the hospitality industry. Your authentic smile will greet guests, while your respectful demeanor will make them feel valued from the moment they step through our doors. If you're energized by engaging with people and caring for their needs, apply today! You will have benefits such as Medical, Dental, Vision, Life Insurance, Paid Time Off, and Employee Discounts. Your new career adventure awaits you. Hello, we're Legacy Hospitality Where hospitality has heart. At Legacy, we believe hospitality isn't just a service, it's a feeling. It's where genuine care meets thoughtful attention, creating a welcoming environment for everyone we interact with. This philosophy forms the core of our company culture, where hospitality has heart. C - Compassionate A - Authentic R - Respectful E - Empathetic By fostering a culture of hospitality with heart, we create a thriving environment where our team members feel valued and empowered, and our guests feel welcome, cared for, and eager to return. What's your day like? As a Guest Service Host, you'll start each day with an energetic attitude, ready to engage with guests and team members. Your caring nature will shine as you assist guests with check-ins, check-outs, and queries about the local area. Your compassionate demeanor will be crucial in handling guest feedback and requests, ensuring a positive and memorable stay for everyone. Being authentic and respectful in all your interactions will be key to building trust and rapport with our guests. Whether it's answering phones, managing reservations, or assisting with special requests, your day-to-day will be filled with opportunities to make a difference in our guests' experiences. Are you a good fit for this Front Desk Host job? To excel as a Guest Service Host, previous guest service experience is preferred. You must embody our core values of being caring, compassionate, and respectful in every guest interaction. Proficiency in using hotel management software and tools is essential to handle check-ins, reservations, and guest inquiries efficiently. Additionally, being able to maintain the physical aspects of the position, such as standing for long periods, lifting luggage, and moving around the front desk area, is crucial. Your ability to multitask, prioritize guest needs, and adapt to various situations with a positive mindset will set you up for success in this dynamic and engaging role. Knowledge and skills required for the position are: Previous Guest Service experience preferred. Must be caring, compassionate ad respectful Must be able to maintain the physical aspects of the position. Are you ready for an exciting opportunity? Your home away from home, with a touch more care. So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!
    $27k-33k yearly est. 30d ago
  • Night Laundry / Front desk Attendant

    Concept Hotels LLC

    Front desk agent job in Santa Fe, NM

    Job Description About the Role: The Night Laundry / Front Desk Attendant plays a crucial role in maintaining the cleanliness and operational efficiency of the facility during overnight hours while providing excellent customer service to guests and visitors. This position ensures that all laundry services are completed accurately and promptly, contributing to a comfortable and hygienic environment. Additionally, the attendant manages front desk operations during the night shift, including guest check-ins, check-outs, and addressing inquiries or concerns with professionalism and courtesy. The role requires multitasking between laundry duties and front desk responsibilities, ensuring seamless service delivery throughout the night. Ultimately, this position supports the overall guest experience by combining operational support with attentive customer interaction during non-peak hours. Minimum Qualifications: High school diploma or equivalent. Previous experience in laundry operations or hospitality front desk roles preferred but not mandatory. Basic computer skills to operate front desk software and record-keeping systems. Ability to work overnight shifts and handle physical tasks such as lifting and standing for extended periods. Strong communication skills to interact effectively with guests and team members. Preferred Qualifications: Experience working in a hotel, motel, or similar hospitality environment. Familiarity with laundry machinery and maintenance procedures. Customer service training or certification. Ability to multitask efficiently in a fast-paced environment. Knowledge of safety and sanitation standards related to laundry and hospitality services. Responsibilities: Operate and monitor laundry machines to wash, dry, fold, and organize linens and guest laundry efficiently and according to established standards. Perform routine cleaning and maintenance of laundry equipment and work areas to ensure safety and hygiene compliance. Manage front desk activities during the night shift, including guest check-ins, check-outs, reservations, and handling guest requests or complaints promptly and courteously. Maintain accurate records of laundry loads, guest transactions, and any incidents occurring during the shift. Coordinate with other departments to communicate guest needs and ensure smooth operational flow throughout the facility during overnight hours. Skills: The required skills enable the attendant to operate laundry equipment safely and efficiently while maintaining high standards of cleanliness and organization. Strong communication and interpersonal skills are essential for managing front desk interactions, ensuring guests feel welcomed and their needs are addressed promptly. Computer literacy supports the use of reservation and record-keeping software, facilitating smooth administrative operations. Preferred skills such as multitasking and familiarity with hospitality protocols enhance the ability to juggle laundry duties alongside front desk responsibilities without compromising service quality. Together, these skills ensure the attendant contributes positively to both operational efficiency and guest satisfaction during overnight shifts.
    $21k-28k yearly est. 1d ago
  • Guest Service Agent

    Vtrips

    Front desk agent job in Santa Fe, NM

    The Guest Services Agent position at VTrips is responsible for providing exceptional customer service to guests, owners, and vendors. The main function of this role is to ensure that guests have a positive experience during their stay and to assist with any issues or requests they may have. Maintain professional relationships with owners, guests, and vendors. Review, update, and manage property notes and folios. Resolve owners and guest-related issues. Coordinate and prioritize maintenance requests. Create, close, and modify work orders and property blocks. Develop and maintain a trade vendor list and work closely with vendors to ensure completion of work orders. Create, modify, and cancel reservations. Process payments, adjust payment schedules, and code auto-payment exclusions. Revise reservation folios and property details in the reservation management system. Change rental rates and add fees. Adjust pricing and discount codes. Update reservation folios and property details in the reservation management system. Quote reservation pricing using internal systems and property details. Create account records by effectively communicating with owners and guests via the reservation management system. Run reservation and maintenance reports and monitor various system alerts daily. Stay abreast of the conditions and needs of each property. Troubleshoot customer service and maintenance issues. VTrips is an Equal Opportunity Employer and follows the principles of Equal Employment Opportunity. The company does not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law during recruitment, selection, placement, training, compensation, and promotion of employees. Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company. Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure! Proficiency with document management, databases, and spreadsheets. Working knowledge of Microsoft applications. Strong organizational skills with the ability to multitask and problem-solve. Excellent communication skills. Valid driver's license, auto insurance, and reliable transportation for travel between locations while working. Must be eligible to work in the United States and pass a background screening. Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned. Sitting - 90%, Standing/Walking 10%. Required to stoop, bend, stretch, twist, and reach. Occasionally lift up to 15 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Organize, multitask, and problem-solve. Combination of indoor and outdoor workspaces.
    $25k-31k yearly est. 17d ago
  • Sales Associate/ Front Desk Receptionist

    Stretchlab Santa Fe

    Front desk agent job in Santa Fe, NM

    Job Description StretchLab Santa Fe is currently seeking a high energy, passion filled and motivated individual that is fitness minded and has a love for community and our brand! Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. With Co-Founders coming from the Personal Training industry, Stretch Lab has created a variety of offerings to empower clients to ‘Live Long'. StretchLab has gathered a team of experts already certified in an array of related fields - physical therapy, chiropractic medicine, yoga, Pilates, and more - and brought in the world's leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab's proprietary flexologist ™ training ensures that their client's receive a world class stretching session. POSITION: The purpose of the Sales Associate/ Front Desk Receptionist is to assist the General Manager with all things studio related with a main focus on Sales and Front Desk duties. REQUIREMENTS: Excellent communication, and customer service skills required Ability to learn and use the ClubReady software system Ability to stand or sit for up to 8 hours throughout the workday Must be fluent in English and have excellent communication skills via in person, phone and email/ text Must be able to work under pressure and meet tight deadlines Must have proficient computer skills RESPONSIBILITIES: Assist the General Manager with opening or closing the studio Book and confirm appointments Manage the front desk to greet and check-in clients and prospects when they enter the studio Conduct tours of the facility while establishing a relationship and targeting individual's needs and wants Emphasize and enforce objectives of the club as a fitness and wellness provider Present available services to current or prospective members. Sell, sell, sell memberships! Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club Ensure studio is clean and tidy Other duties as assigned COMPENSATION & PERKS: Competitive compensation based on experience Discounted memberships Commission paid on retail sales Opportunity for bonus based on performance Huge opportunities for growth within the studios, including additional sales and management opportunities Powered by JazzHR DYrwFreyJt
    $25k-32k yearly est. 13d ago
  • Front Desk

    Ledgestone Hospitality

    Front desk agent job in Santa Fe, NM

    Supervisor: General Manager Purpose of Position: Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.
    $25k-35k yearly est. 60d+ ago
  • Receptionist

    Theclubatlascampanas

    Front desk agent job in Santa Fe, NM

    Scope: The front desk attendant is responsible for all front desk activities and administration support of fitness, tennis and spa. Greets members and guests, charges POS system, answers phone, reports issues, communicates with members and team members Primary Responsibilities: Greeting Charging members and guests with POS systems Computer activities including word and excel Monitoring front desk team activities Inventory Phone management Email management Reports maintenance issues Note: Other duties as assigned by supervisor or management. Relationships: Internal: All Club departments: For effective communication. External: Members/Guests: To provide excellent service. Vendors: To purchase and receive goods. Qualifications: Education/Experience: High school diploma or GED preferred Certification and/or License Requirement: Skills: Multi tasking Able to work in a fast paced environment Attention to detail Customer service Customer service experience. Previous experience preferred in a spa. Excellent customer service skills and strong work ethic. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Excellent verbal and written skills. Strong team player. Ability to lift 25 lbs Working Conditions: Mostly indoors and does require outdoor activities Required Nights, Weekends and Holidays Physical/Cognitive Activities: Front Desk Attendant This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. Organizational Structure: Reports to: Director of Fitness and Wellness Subordinates: None Job title also known as: Front Desk Attendant, Front Desk Receptionist This essential job function is a general representation of the duties and responsibilities commonly found in The Club at Las Campanas Inc. for this type of position; it may be modified based upon business necessity.
    $23k-29k yearly est. Auto-Apply 26d ago
  • Receptionist

    The Club at Las Campanas

    Front desk agent job in Santa Fe, NM

    Job Description Scope: The front desk attendant is responsible for all front desk activities and administration support of fitness, tennis and spa. Greets members and guests, charges POS system, answers phone, reports issues, communicates with members and team members Primary Responsibilities: Greeting Charging members and guests with POS systems Computer activities including word and excel Monitoring front desk team activities Inventory Phone management Email management Reports maintenance issues Note: Other duties as assigned by supervisor or management. Relationships: Internal: All Club departments: For effective communication. External: Members/Guests: To provide excellent service. Vendors: To purchase and receive goods. Qualifications: Education/Experience: High school diploma or GED preferred Certification and/or License Requirement: Skills: Multi tasking Able to work in a fast paced environment Attention to detail Customer service Customer service experience. Previous experience preferred in a spa. Excellent customer service skills and strong work ethic. Efficient, well organized, and able to handle a variety of duties simultaneously. Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance. Excellent verbal and written skills. Strong team player. Ability to lift 25 lbs Working Conditions: Mostly indoors and does require outdoor activities Required Nights, Weekends and Holidays Physical/Cognitive Activities: Front Desk Attendant This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations. Organizational Structure: Reports to: Director of Fitness and Wellness Subordinates: None Job title also known as: Front Desk Attendant, Front Desk Receptionist This essential job function is a general representation of the duties and responsibilities commonly found in The Club at Las Campanas Inc. for this type of position; it may be modified based upon business necessity.
    $23k-29k yearly est. 26d ago
  • Receptionist

    Santa Fe Care Center 3.8company rating

    Front desk agent job in Santa Fe, NM

    WE ARE CURRENTLY HIRING A FULL-TIME RECEPTIONIST!!Monday-Friday Responsible for performing reception duties in an efficient manner, in accordance with established procedures. Answer telephone, determine nature of call, and relay information within the facility as necessary Very good attitude with coworkers, and supervisor. Operate paging/telephone system as required and locate personnel through paging system as needed Maintain a current list of residents by name and room number, emergency phone numbers of on- call personnel, department extensions, key personnel, etc. Give directions/information to visitors, guests, residents, sales representatives, etc. Reports suspicious persons/information supervisor immediately Ensure guests/visitors abide by existing rules Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility Maintain confidentiality of all pertinent resident information to ensure resident rights are protected Operate various office equipment as needed Attend and participate in in-service and on-the-job training as required Ensure that residents rights to fair and equitable treatment, self determination, individualfty, privacy, property and civil rights, including the right to wage complaints, are followed Participate in the overall quality assessment and improvement program activities Assist with administrative duties as required Ensure administrative supplies are replenished in work areas as necessary Perform additional duties as assigned EDUCATION/ REQUIREMENTS: High school diploma or equivalent plus a minimum of 6 months related experience; or equivalent combination of education and experience
    $28k-32k yearly est. 17d ago
  • Guest Service Agent (Hotel)

    Santa Clara Development Corporation

    Front desk agent job in Espanola, NM

    Responsible for accurately recording audits daily totals in a timely manner, thereby ensuring smooth and efficient operations in the Revenue Accounting Department. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: Enters daily information into Revenue Audit Report forms; runs back-up reports. Prepares journal entries; tracks coupons used on property; sorts and records complimentary receipts. Reconciles accounts on a regular basis, with respect to Revenue Audit. Assists with the monitoring of all financial activities on property, with respect to Revenue Accounting, to ensure that all applicable laws, rules, regulations and controls of the company, the Federal and State Tax Commissions, and the Gaming Commission are enforced throughout the Revenue Accounting Department. Evaluates various situations, with respect to Revenue Audits, and determines how best to handle same. Ensures a maximum level of company-wide service and satisfaction, in the area of Revenue Accounting, is achieved and maintained. Facilitates the flow of information throughout the property, by attending regularly scheduled departmental meetings. Held accountable for the accuracy and thoroughness of departmental records and reports. Keep all areas clean and sanitized as directed. Responsible for maintaining a consistent, regular attendance record. Assists retail and resort departments in month end inventory count. Other duties as assigned. QUALIFICATIONS: High School diploma or GED required. Some college courses in accounting or related area preferred. Must be 21 years of age or older
    $25k-31k yearly est. Auto-Apply 60d+ ago
  • Receptionist

    H&R Block, Inc. 4.4company rating

    Front desk agent job in Santa Fe, NM

    Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open. A Typical Day... Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. It would be even better if you also had... * High school diploma or equivalent * Ability to work flexible schedule and/or in multiple locations * Sales/marketing experience What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Match clients with the best-suited tax professional for their needs * Schedule clients how they would like to be scheduled * Help to ensure all clients needs have been met during service both in person, over the phone or virtually * Maintain office cleanliness and organization of resources with team members * Other duties as assigned Your Expertise: * Experience working in a fast-paced environment * Previous experience in a customer service environment * Ability to multi-task * Strong organizational and time-management skills * Computer proficient with the ability to use Microsoft Office Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. * Employee Assistance Program with Health Advocate. * Wellbeing program, BetterYou, to help you build healthy habits. * Neurodiversity and caregiver support available to you and your family. * Various discounts on everyday items and services. * Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. * Click here to checkout all available benefits. The Community You Will Join: At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you. Sponsored Job #42783 Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.
    $26k-32k yearly est. Auto-Apply 55d ago
  • Medical Receptionist - Front Office

    Primary Care Solutions 4.1company rating

    Front desk agent job in Las Vegas, NM

    Primary Care Solutions provides industry-leading Primary Care services to Veterans. Veteran-led and clinician-managed, we deliver compassionate, expert medical care, establishing personal bonds with our Veterans in our Community-Based Outpatient Clinics (CBOC's). We have consistently achieved high marks from the VA in our CBOC's, and we are excited to discover first-rate colleagues to join our group. Come join our mission! Position ID: 595 RESPONSIBILITIES: As a Medical Receptionist, you will be responsible for providing a friendly, welcoming, and confidential environment for our Veterans who have served our country valiantly. We are seeking caring professionals who are driven and committed to ensuring the well-being of our nation's Veterans. * Office hours are Mon - Fri 8:00am to 4:30pm * No evenings, holidays, on-call, or weekends! * This is a Full - Time position onsite. * Greet patients for check-in or check-out. * Verify all clinical reminders have been completed before discharge. * Maintain patient records and enrollment tasks. * Assist Nurse Manager/Clinic Administrator with inventory and supplies. * Additional Administrative duties such as phones, filing, and maintaining the office. JOB REQUIREMENTS: * High School Diploma/GED * Knowledge of computer systems to include the MS Office Suite * Demonstrated high-quality customer service & organizational skills * Basic Life Support certification from The American Heart Association (to be renewed annually) BENEFITS SUMMARY: * 401(k) * Medical/Dental/Vision * Life Insurance * Short/Long Term Disability * Paid Time Off/Federal Holidays * Colleague Referral Bonus Program This job requires access to confidential and sensitive information requiring ongoing discretion and secure information management. If you're looking for an organization that cares for your growth and well-being as much as it does its patients, Apply Today! ADDITIONAL DATA: As a Federal Contractor Primary Care Solutions (PCS) prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities. We prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, and national origin. PCS takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
    $27k-33k yearly est. 19d ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Santa Fe, NM?

The average front desk agent in Santa Fe, NM earns between $23,000 and $34,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Santa Fe, NM

$28,000

What are the biggest employers of Front Desk Agents in Santa Fe, NM?

The biggest employers of Front Desk Agents in Santa Fe, NM are:
  1. Heritage Hotel Group
  2. Hotel Ramada of Nevada LLC
  3. Remington Hotels
  4. Huntremotely
  5. Robbinsre
  6. Tpghotelsandresorts
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