Front Desk Agent
Front desk agent job in San Luis Obispo, CA
Job Description
DUTIES AND RESPONSIBILITIES:
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Regular and reliable attendance
Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.
Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.
Fulfills guests' needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed.
Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.
Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.
Maintains front desk area in a clean and orderly fashion.
Demonstrates thorough knowledge of the property as well as the area's attractions.
Completes all necessary paperwork; maintains files and records.
Coordinates special room deliveries with the bellman.
Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing.
Attends mandatory staff and safety meetings.
Employees may occasionally be asked to perform work on special assignments in addition to normal job duties
QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Must be able to work holidays, weekends and evenings
Bilingual skill is a plus
Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
Proficient on Microsoft Word, Excel, POS and Payroll systems.
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
Calculate figures and amounts.
Coordinate multiple tasks simultaneously
Ability to work in stressful situations
Ability to work in a constant state of alertness and in a safe manner
Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces
Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time
Front Desk Agent
Front desk agent job in Pismo Beach, CA
Job Description
POSITION TITLE: Full-Time Night Auditor
REPORTS TO: Rooms Division Manager
Responsible for balancing the revenue and expense transactions which occurred during the day at the hotel and restaurant.
DUTIES AND RESPONSIBILITIES:
Closes and balances all room accounts.
Balances cash and credit card receipts.
Balances direct bill accounts.
Verifies and balances vouchers.
Runs a trial balance report.
Investigates and analyzes out-of-balance situations.
Makes adjustments or corrections to accounts as needed.
Completes various computer audit reports.
Does multiple security checks throughout the evening.
Completes late night check-ins.
Collects Breakfast Cards
Sets up morning beverage service in the lobby.
Answers phones and makes hotel reservations after hours.
Attends staff meetings.
Summarizes the shifts events in a shift report to be e-mailed to Rooms Division Manager, General Manager, Front Office Manager, Maintenance, Housekeeping, the Front Desk and anyone else who would value the information in the report. This should include guest, maintenance or accounting occurrences or problems out of the ordinary.
Assists in other areas of the department as needed.
Understands that business demands sometimes make it necessary to have employees take on additional duties, schedule changes, and responsibilities as set forth by management at any time.
COMPETENCY: To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner.
Customer Service - Responds promptly to customer needs. Responds to requests for service and assistance.
Team Work - Contributes to building a positive team spirit.
Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.
Organizational Support - Follows SeaVenture's policies and procedures.
Adaptability - Able to deal with frequent change, delays or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction, completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
Quantity - Meets productivity standards. Completes work in a timely manner.
Safety and Security - Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and materials properly.
PREREQUISITES:
Education - High school diploma, GED or equivalent. Must be able to speak, read, write and understanding the primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
Experience - Previous accounting experience desired, but not necessary.
Skills -Ability to plan and implement programs and policies and to work and communicate well with management, associates, and subordinates.
Physical - Requires grasping, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, and visual acuity. May occasionally have to lift up to 40 pounds.
BENEFITS:
Dental insurance
Employee discount
Health insurance
Vision insurance
Differential Pay
SCHEDULE:
Weekend availability
Day shifts
Night shift
Holidays
Front Desk Agent at Granada Hotel & Bistro
Front desk agent job in San Luis Obispo, CA
Job Description
Granada Hotel & Bistro in San Luis Obispo, CA is looking for one front desk agent to join our 44 person strong team. Our ideal candidate is a self-starter, motivated, and hard-working.
Responsibilities
Greet and welcome guests in a friendly and professional manner
Answer and screen phone calls
Organize and schedule meetings as needed
Maintaining office cleanliness and organization of resources
Qualifications
Proven experience working as a front desk agent or similar position
Knowledge of spreadsheets and word processing documents
Excellent customer service skills and courteous phone manner
Time-management and organizational skills
We are looking forward to hearing from you.
Front Desk
Front desk agent job in Santa Maria, CA
Job DescriptionDescription:
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience!
Benefits
On-Demand Pay
Medical, Dental and Vision insurance (full time employees only)
Employee perks and discount program
Free Black Card Membership
401(K) Plan Savings plan
Pay Rate $16.50 per hour
As the Front Desk Associate you will:
Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Requirements:
What you bring to the table:
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Ability to lift up to 50 pounds
Ability to walk and stand for prolonged periods of time
Ability to continuously talk in person or on the phone during shift
Will occasionally encounter cleaning chemicals during shift
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Front Desk Agent- Vinland Hotel & Lounge
Front desk agent job in Solvang, CA
Job Title: Guest Service Representative I
Company: Highway West Vacations
Status: Full-Time, Non-Exempt
Supervisor: Regional Director, General Manager
Starting Wage: $19.00 per hour
Benefits:
We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts!
Job Description:
The Guest Service Representative I is responsible for welcoming guests, receiving, fulfilling and reporting guests' requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.
Requirements:
1-2 years hotel/restaurant experience
Dependable, punctual, impeccable attendance record
Accurate, attention to detail, service oriented
Strong organizational skills
Positive attitude, strong interpersonal and diplomatic skills
Excellent math aptitude and cash handling ability
Excellent communication and organizational skills.
Professional demeanor
Proficient computer skills, including Word, Excel and PowerPoint.
Must be able to work on feet for extended periods
Must be able to work a flexible work schedule including evenings, weekends and holidays.
Proof of eligibility to work in the United States
Preferred Qualifications:
Associates degree in Hospitality Management or related field preferred.
HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
#HWV1
Receptionist
Front desk agent job in Santa Maria, CA
Part-Time
We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.
Pinnacle Treatment Centers is a growing leader in addiction treatment services. We provide care across the nation touching the lives of more than 30,000 patients daily.
Our mission is to remove all barriers to recovery and transform individuals, families, and communities with treatment that works.
Our employees believe we are creating a better world where lives and communities are made whole again through comprehensive treatment.
As a Receptionist, you play a direct role in saving the lives of our patients each day by serving our residents in a safe environment promoting long-term recovery. You will partner with the Executive Director to establish and maintain a therapeutic environment and routine for our residents.
Pay Range: $17.00 to $19.00 per hour
Benefits:
18 days PTO (Paid Time Off)
401k with company match
Company sponsored ongoing training and certification opportunities.
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
Discounted tuition and scholarships through Capella University.
Requirements
HS diploma/ GED or verifiable work experience in lieu of education
1-3 years' experience in an office setting; experience in medical field a plus.
Must have exceptional customer service skills
Must have exceptional computer skills
Responsibilities:
Welcomes visitors/patients by greeting them in person or on the telephone, answering or referring inquiries.
Responsible for cash collection and daily balancing.
Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
Responsible for daily phone coverage functions.
Maintain security by following procedures, monitoring logbook, checking in visitors, etc.
Coordinate appointments for clients and staff.
Communicate all relevant information to supervisory staff regarding clients and the facility.
Manage Accounts Receivable/Accounts payable/deposits.
Maintain safe and clean reception area by complying with procedures, rules, and regulations.
Join our team. Join our mission.
Front Office Agent
Front desk agent job in Goleta, CA
Do you love nature and being in a peaceful rustic setting? Are you friendly, energetic and a good communicator? Join our team today! Become part of creating an exceptional outdoor vacation experience at El Capitan Canyon Resort. Located just 15 minutes north of Santa Barbara, California or 20 minutes south of Buellton, California, the resort is open for guests year-round. As Front Desk Agent, you will work with our team to assist our guests and facilitate an amazing visit.
Job Summary:
As a Front Desk Agent, you will report to our Front Desk Supervisor. You will work together to…
* Greet and thank guests in a sincere, friendly manner.
* Check guests in on arrival and out on departure.
* Post charges to appropriate guest accounts.
* Anticipate and address guests' needs, and resolve their problems and complaints.
* Assist guests with disabilities.
* Answer phones and assist with inquiries.
* Assist prospective guests with taking reservations.
* Collaborate and communicate with other internal departments to ensure guest satisfaction.
* Comply with company procedures and safety policies.
* Other duties as assigned
Requirements:
* High school degree or equivalent; or relevant work experience
* Prior administrative experience a plus
* Strong customer service skills
* Excellent telephone skills
* Good problem-solving skills
* Professional appearance
* Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
* Hotel front desk experience, a plus
Benefits:
* Paid Family Leave
* Health Insurance
* Dental Insurance
* Vision Insurance
* Vacation, Sick and Holiday Pay
* Company Basic Life Insurance
* Company paid Accidental Death & Dismemberment
* Company paid Short Term Disability
* Company paid long term Disability
* 401k Retirement Plan
EOE
We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.
Hourly Rate: $21.00
Remote: No
Housing Provided: No
CLERK RECEPTIONIST
Front desk agent job in Santa Maria, CA
Job Summary and Responsibilities Major responsibilities are listed, however, at any time the Clerk Receptionist may be assigned other duties. The major duties are as follows: Handle incoming calls and direct them as necessary. Register and pre-register outpatient Imaging Services exams. Ensure insurance authorizations have been obtained for Imaging Service exams when needed. Schedule Imaging Service appointments, coordinating exams as necessary. Inform and educate patients on preparations for scheduled exams. Enter Order using the Meditech system. Take payments and set up payment contracts when necessary. Copy and distribute cardiovascular reports. Gather adequate information for the process to release films and reports.
Job Requirements
* Previous clerical experience in a medical setting, including telephone and typing skills, or other medical billing experience preferred.
* Ability to work tactfully and effectively with fellow staff members, physicians and patients.
* Ability to handle multiple calls in the order that they were received.
* Excellent interpersonal skills.
* Ability to type accurately at a moderate pace.
* Basic knowledge of medical terminology with the ability to ensure that diagnosis correlates with the exam requested.
* Ability to pay attention to detail during frequent interruptions.
* Ability to stay calm and positive in stressful situations.
Where You'll Work
Marian Regional Medical Center, a 191-bed facility located in Santa Maria, California, is recognized as one of the Top 250 Hospitals in the Nation by Healthgrades and was awarded Best Maternity Care by Newsweek. It ranks among 10% in the nation for safety core measures in cardiac services and has the only comprehensive cancer treatment and resource program from Los Angeles to San Francisco. Marian's beautiful mission-style facility houses the latest technology to support excellent physicians and caregivers who deliver compassionate care each and every day. Marian Regional Medical Center is a part of Dignity Health's Southwest Division and is a member of CommonSpirit Health, the largest not-for-profit health care system in the nation, boasting an integrated network of top quality hospitals, with physicians from the most prestigious medical schools, and comprehensive outpatient services - all recognized for quality, safety, and service. Marian's offers Santa Maria Valley residents access to the most advanced technologies, an expanded and enhanced Emergency Department, Critical Care Unit, neonatal intensive care unit, and an array of women's services.
One Community. One Mission. One California
Front Desk
Front desk agent job in Santa Maria, CA
Requirements
What you bring to the table:
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Ability to lift up to 50 pounds
Ability to walk and stand for prolonged periods of time
Ability to continuously talk in person or on the phone during shift
Will occasionally encounter cleaning chemicals during shift
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Salary Description $16.50 Per Hour
Receptionist
Front desk agent job in Santa Maria, CA
Job Description
Receptionist
Latinos Insurance
Part-time
In-Office | Goleta, CA, United States
The Opportunity
You're the kind of person who is always looking to learn. You want to grow into something greater and you're looking for an employer encourages and supports your professional development. Latinos Insurance promotes advancement and rewards our employees based on individual performance and merit. Sure you'll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we've discovered the recipe for success that's delivered year over year growth since our first year of business. This a culture of winning. At Latinos Insurance we breed winners.
Responsibilities
Greet and assist visitors, ensuring a welcoming environment.
Participate in training and development opportunities.
Manage incoming calls and direct them to appropriate personnel.
Support team members in achieving performance targets.
Utilize feedback to improve personal performance and service quality.
Handle scheduling and appointment management for staff.
Provide information about the company and its services to clients.
Maintain a clean and organized reception area.
Maintain confidentiality of sensitive information.
Assist with administrative tasks as needed to support the team.
Experience/Qualifications
Strong interpersonal skills to greet and assist visitors effectively.
Eagerness to participate in training and professional development opportunities.
Ability to manage multiple phone lines and direct calls appropriately.
Proficiency in maintaining confidentiality of sensitive information.
Willingness to support team members in achieving performance targets.
Experience in scheduling and appointment management for staff members.
Strong ability to provide accurate information about company services.
Ability to utilize feedback for improving personal performance.
Ability to maintain a clean and organized reception area at all times.
Experience in monitoring and managing office supplies inventory.
Medical Assistant/Front Desk Receptionist
Front desk agent job in Santa Maria, CA
Full-time Description
About Us
Our physicians offer a full scope of occupational medicine services designed to help reduce healthcare costs, while minimizing lost work time and increasing employee productivity. To accomplish these goals, Akeso is outcome focused and provides medical care on an urgent or appointment basis for occupational injuries and illnesses. We also design modified work and rehabilitation programs to enable injured employees to return to work as soon as possible.
As a Front Office/Medical Assistant, you will contribute to the patient experience from start to finish, beginning with warmly greeting patients and visitors to the practice. This role demands multi-tasking in a fast-paced environment with experience necessary in triaging phone calls, scheduling, insurance verification, rooming patients, vitals, blood draws, and treating and communicating instructions to patients. The Front Office Receptionist will be the first point of contact for the practice and you will support day-to-day operations by ensuring high quality customer service for our patients.
If you have the ability to represent the highest quality of care in all aspects of patient engagement, and a willingness to demonstrate a very caring and respectful demeanor we want to hear from you. The ideal candidate will reflect our mission of offering highly personalized, compassionate care and be excited by the opportunity to learn and grow with the Practice. Candidate should also be able to demonstrate a positive attitude, strong communication and computer skills. Bilingual (English / Spanish) is preferred.
Key Responsibilities
Greet and welcome patients and visitors as soon as they arrive at the office.
Perform the patient check-in check out process.
Assist patients with initial paperwork.
Answer, screen, and forward incoming phone calls.
Confirm patient appointments.
Schedule and coordinate patient appointments.
Insurance verifications and authorizations.
Maintain in depth knowledge and command of all offered services.
Office inventory.
Ensure reception area is tidy and presentable.
Receive, sort, and distribute daily mail / deliveries.
Accurately input patient data with high attention to detail.
Assist patients with paperwork.
Answer patients' queries and ensure quality customer service.
Ensure patient satisfaction at all times.
Collaborate with other staff.
Ensure patient record safety.
Maintain all records in accordance with HIPAA requirements as well as internal confidentiality requirements.
Requirements
Qualifications/Experience
Minimum 1-year proven work experience as a medical Front Office Receptionist.
Hands-on experience with office equipment (i.e., fax machine, copier, iPad, etc.).
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Excellent organizational skills.
Strong multitasking and time-management skills, with the ability to prioritize tasks.
Demonstrated experience of delivering excellent customer service.
Collaborate successfully with patients and team members.
Experience working in a fast-paced environment.
Strong desire to provide the best possible patient experience.
Operates with the highest level of ethics, integrity, and confidentiality.
The base salary is determined on the candidate's education, qualifications, and experience, and is subject to change based on various internal and external factors.
NOTE:
This job description may not include all the duties assigned to the employee and may be updated and modified by the department supervisor, according to the operations at any given time.
Akeso is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Salary Description $21.00 - $25.00
Front Desk Sales Associate
Front desk agent job in Atascadero, CA
Job Description
We're seeking someone with a sales-minded approach, excellent customer service skills, and a positive, energetic attitude for our next fitness sales associate. You should be passionate about health and fitness and thrive in an environment that pushes you to exceed personal and team goals.
Our ideal candidate brings at least a year of sales experience along with a good understanding of how to prospect leads through telemarketing, cold calling, walk-ins, and member referrals. If you're a team player ready for an exciting sales role in the fitness industry, apply now!
Compensation:
$15.50 - $16.50 hourly
Responsibilities:
Handle members' issues professionally and objectively, to resolve them through exceptional customer service
Maintain long-term clientele and grow the studio's membership base through sales, new member onboarding, and excellent customer service
Generate leads by various methods including doing outreach to prospective members by phone, text, email, and talking with prospects at local events and studio walk-ins
Assist at our front desk by greeting everyone that comes in, answering phones, and talking to members
Supervise and manage studio-wide and external promotion campaigns
Qualifications:
You must have previous customer service experience for this position
Proficient in computer skills, especially MS Office (Word, Excel, and Powerpoint)
At least 1 year of sales experience or work in a similar role is preferred
Stays organized and manages time well
High school diploma, GED or equivalent
About Company
At Valley Fitness, we're not just a gym; we're a thriving community dedicated to helping you achieve your fitness goals. Our clean and friendly environment is the perfect space for everyone, from the seasoned fitness enthusiast to the weekend warrior. It doesn't matter where you are on your fitness journey - we have the equipment, trainers, and vibrant atmosphere that will inspire and motivate you every step of the way.
Our Mission: “To build a company that provides a clean, friendly, and positive environment that energizes our members to reach their goals and open their minds to new possibilities.”
Front Desk
Front desk agent job in San Luis Obispo, CA
Supervisor: General Manager
Purpose of Position: Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.
Essential Functions:
Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
Maintains a high level of professional appearance and demeanor.
Maintain the highest level of confidentiality in all areas.
Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers.
Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
Demonstrate good communication skills and convey information and ideas.
Ability to perform basic math, and understand financial information.
Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security.
Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis.
Uses persuasive selling techniques to sell rooms and promote all marketing programs.
Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment.
Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
Responsible for key control. Issues and receives both room keys and master keys.
Process all lost and found items according to policy.
Have basic knowledge of how to operate computer equipment, including Microsoft Office suite.
Assist in training of new staff.
Participates in and supports a positive, enjoyable work environment.
Holds an understanding of hotel products and services (i.e., food and beverage, recreation)
Performs other duties as assigned.
Guest Service Agent
Front desk agent job in Santa Ynez, CA
Conducts the business of the hotel's front office, including guest service, record keeping, telephone operations, guest transportation, reservations, and other related activities. Ensures overall property appearance and cleanliness are at optimal levels.
Responsibilities
Responsible for all front desk operations including but not limited to, greeting guests, using proper phone etiquette and message handling procedures, taking room reservations, responding to inquiries, preparing confirmation letters, and responding to brochure, newspaper delivery, and special requests.
Provides excellent guest service to Team Members and guests.
Interprets hotel policies accurately and graciously to guest.
Focuses on daily arrivals and departure process including registering guests, assigning rooms, and checking out of guest.
Communicates with Bell Attendants and Housekeeping Team Members on everyday arrivals, departures, special requests, and updated room status reports.
Monitors guest needs and responds to all guest requests.
Provides an accurate accounting of guest bills.
Understands and adheres to proper credit, cash handling policies and procedures.
Maintains familiarity with room location, room type, rates, and packages.
Stays abreast of daily activities and meetings taking place in the hotel and casino.
Addresses guest questions and assists with guest concerns with objectivity and graciousness.
Performs office tasks, including faxing, filing, copying, processing mail, stuffing brochures, posting, and filing all charges to guest master and city ledger accounts, and computer data entry.
Maintains workstations and common areas, ensuring cleanliness, presentation, and readiness for guests.
Promotes and uses suggestive selling techniques to sell all areas including hotel, spa, retail shops, restaurants, casino, and special events.
Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.
Qualifications
High School Diploma or GED Certificate.
One year of experience in hotel front desk operations or related guest service experience.
Experience in a luxury hotel environment preferred.
Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Quality Orientation: Setting high standards regarding his/her work and working environment and acting; accordingly, developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
Attention to Detail: Taking responsibility for a thorough and detailed method of working.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Sociability and Networking: Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
Results Orientation: Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Location 3400 Highway 246 Minimum Pay Rate $18.50 per hour+ $5.00 Premium Maximum Pay Rate $20.86 per hour+ $5.00 Premium
Auto-ApplyReceptionist
Front desk agent job in Mission Hills, CA
Greets and receives callers or visitors at establishment and ascertains nature of business. Asks for caller's or visitor's name, arranges for appointment with or notifies person called upon on caller's arrival, guides caller to destination, and records name, time of call, nature of business, and person called upon.
Minimum Qualifications:
1+ years of experience in a medical/clinical front office setting. Experience with insurance, medical records, and knowledge of medical terminology required.
Experience in oncology and coding preferred. Spanish language fluency preferred.
Minimum education:
HS Diploma or equivalent.
Receptionist
Front desk agent job in Mission Hills, CA
Job DescriptionOur client, an Oncology center, is seeking a Receptionist in Mission Hills, CA! This initial 3-month contract opportunity (likely of a direct hire for the right candidate) offers a pay rate of $16.36/hour (benefits are available). We are only interested in candidates who are interested in a long-term position.
Schedule: Monday-Friday 8:00am-5:00pm
This position entails greeting callers or visitors, obtaining patient information and arranging for appointment, guiding caller to destination. Checking patients in and out and completing the registration process, answering the phone and taking messages.
Requirements:- High School Diploma- 1+ years of experience in a medical/clinical front office setting. - Experience with insurance, medical records, and knowledge of medical terminology required.- EPIC EMR experience preferred.- Experience in oncology and coding preferred.- Spanish language fluency preferred.
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Front Office Assistant
Front desk agent job in San Luis Obispo, CA
Description:
Title: Front Office Assistant
Schedule: Weekdays, Full-time, 10am-7pm preferred but flexible
Practice Setting: Private Outpatient Practice
Requirements: Graduation from high school or GED equivalent with course work in general office practices.
Compensation: $17-$21/hour depending on experience plus benefits
About Us:
Since 1999, we have been a family of forward-thinking physical therapy clinics in California, Arizona, and North Carolina with a shared belief that moving with purpose leads to a happier and healthier life--We believe the most important thing about life is how we move through it.
Employee-Owned Company
Recipient of the American Physical Therapy Association's Jayne L. Snyder Private Practice of the Year Awar
Job Summary:
Fast paced position with multiple moving parts that consistently overlap and include answering multiple phone lines to schedule patient appointments, greet patients upon entry to the clinic, schedule and check in new patients as well as access multiple platforms that aid in the check in process, run reports that assist in schedule management to ensure each providers schedule meets expectations, and monitor fax/email consistently and complete corresponding tasks within received communication.
Tasks:
Answer multiple phone lines to schedule patient appointments
Greet patients upon entry to the clinic
Distribute/explain/review all new patient information
Manage scheduling of staff and ensure staff completes tasks
Process incoming and outgoing mail, email and faxes
Obtain and monitor patient referrals and visits
Responsible for maintaining optimal patient flow
Computer literate in Microsoft office suite, Google mail, EMR system experience, type minimum of 40WPM
Correspond with patients regarding insurance info and co-pays so patients have a clear understanding of how their insurance works
Assist directors and management with miscellaneous tasks and projects
Maintain HIPAA compliance at all times
Run reports to assist in schedule management
Be able to lift 25-50 pounds
Additional tasks as may be required from time to time
Benefits (full-time):
Profit Sharing: A team profit sharing plan in which the organization contributes dollars into individual team member accounts based on the success of the practice. Once eligible, you are automatically enrolled.
Employee Stock We are 100% employee-owned! The employees of Movement for Life own all of the shares in our company. Eligible employees receive shares in the company at no cost to the employee and you are automatically enrolled.
401(k) You have the option to open a 401(k) account and contribute pre-tax dollars via payroll deduction and have a broad range of investment choices.
Healthcare: Medical, dental, and vision plans are offered to eligible full-time employees. We cover $325/month of the cost. All eligible employees are enrolled in an employer-paid life insurance policy as well.
Paid Time Off We offer 3 weeks or 15 days/year for the first 2 years of employment, 4 weeks or 20 days/year when beginning your third year, 5 weeks or 25 days/year after 10 years of employment. All PTO accrues per pay period to equal these amounts annually. Additionally, we offer selected paid holidays.
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.
movementforlife.com Requirements:
Reservations Agent - PM Full Time
Front desk agent job in San Luis Obispo, CA
Job Description
Job Summary: Responds to communications from guests concerning reservations arriving by mail, telephone, fax, or Internet.
DEPARTMENTAL EXPECTATION OF EMPLOYEE:
Adheres to Sycamore's Policies, Procedures and Safety protocols.
Acts as a role model within and outside Sycamore.
Maintains a positive and respectful attitude with coworkers and customers.
Consistently reports to work on time prepared to perform duties of position.
DUTIES AND RESPONSIBILITIES:
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Regular and reliable attendance.
Answers the phone.
Processes reservations by mail, telephone, fax, or Internet.
Processes reservations from the sales office, other hotel departments, and travel agents.
Demonstrate thorough knowledge of the property, room types and room amenities.
Knows the selling status, rates, and benefits of all packages and specials.
Creates and maintains reservation records.
Prepares letters of confirmation.
Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the resort's policy on guaranteed reservations and no-shows.
Tracks future room availability on the basis of reservations.
Assists in pre-registration activities when appropriate.
Monitors advance deposit requirements.
Employees may occasionally be asked to perform work on special assignments in addition to normal job duties.
CUSTOMER SERVICE:
Resolves guest problems quickly, efficiently, and courteously.
Maintains detailed knowledge about the hotel's services and hours of operations.
Make sure that all our guests get the highest level of service.
Maintain and train the highest levels of customer service to all staff.
Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
Review Customer Surveys and share results with staff.
QUALIFICATIONS:
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.
1-2 years hospitality or customer service, preferably in hotel/reservations setting.
Must be able to work holidays, weekends and evenings.
Bilingual skill is a plus.
Excellent phone etiquette and ability to multitask across different systems.
Sales focused mindset. Ability to drive conversation and upselling.
Proficient in Microsoft Word, Excel, POS and Payroll systems.
Excellent written and oral communication skills.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Acute attention to detail for reservations and notes.
Proficient on Microsoft Word, Excel, and outlook. Knowledge of PMS (Maestro), AKIA, Book 4 Time a plus.
Excellent customer service skills.
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to effectively communicate with people at all levels and from various backgrounds.
Typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc.
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
Calculate figures and amounts.
Coordinate multiple tasks simultaneously.
Ability to work in stressful situations.
Ability to work in a constant state of alertness and in a safe manner.
Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
The employee must occasionally lift and/or move, carry, push and pull up to 30lbs.
WORK ENVIRONMENT:
The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces.
Sycamore reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.
Front Desk
Front desk agent job in Atascadero, CA
Requirements
What you bring to the table:
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Ability to lift up to 50 pounds
Ability to walk and stand for prolonged periods of time
Ability to continuously talk in person or on the phone during shift
Will occasionally encounter cleaning chemicals during shift
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Salary Description $16.50 per hour
Overnight Front Desk
Front desk agent job in San Luis Obispo, CA
Job DescriptionDescription:
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone
As an Overnight Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience!
Benefits
On-Demand Pay
Medical, Dental and Vision insurance (full time employees only)
Employee perks and discount program
Free Black Card Membership
401(K) Plan Savings plan
$16.50 per hour
As the Overnight Front Desk Associate you will:
Work an overnight shift.
Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a leadership as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals in compliance with PCI policy
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Requirements:
What you bring to the table:
6-12 months of experience in a customer service environment is preferred
Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency
Continual standing and moving throughout the club to accomplish tasks during shift.
Continual communicating in person or on the phone to exchange information during shift.
Must be able to lift up to 50 pounds.
Will encounter toxic chemicals during shift.
Moving self in different positions, including bending and twisting, to accomplish tasks.
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.