Front desk agent jobs in Sioux City, IA - 1,293 jobs

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Description ACCOUNTABILITY The Front Desk Agent plays an integral role in ensuring the smooth and efficient operations of our hospitality establishment. As a Front Desk Agent, you will be at the forefront of guest interactions, contributing to their overall experience and satisfaction. Your attention to detail, customer service skills, and ability to multitask are essential to the success of our team. The Front Desk Agent is a key ambassador of the hotel and is responsible for creating a positive first impression for guests. They play a vital role in ensuring a pleasant stay by providing exceptional customer service and assistance throughout a guest's visit. REPORTS TO AND IS SERVED BY: The Front Office Manager, Assistant General Manager, or General Manager FLSA Designation: Non-Exempt WHAT TO EXPECT Guest Check-In and Check-Out: Greet guests warmly, process check-ins, and provide room keys. Assist with check-out procedures, including settling bills and ensuring a smooth departure experience. Reservations: Manage room reservations, including taking bookings over the phone, online, or in person. Ensure accuracy and timely confirmation of reservations. Customer Service: Provide outstanding customer service by addressing guest inquiries, concerns, and requests promptly and professionally. This includes providing information about hotel amenities, local attractions, and services. Room Assignments: Assign rooms to guests, taking into consideration guest preferences and room availability. Ensure the correct room type and rate are assigned. Payments and Billing: Handle guest payments, process credit card transactions, and maintain accurate billing records. Resolve any billing discrepancies or issues. Key Control: Maintain control of room keys and ensure they are securely stored and issued to the correct guests. Safety and Security: Monitor the hotel's security system and be prepared to respond to emergency situations. Follow security procedures and report any suspicious activity. Luggage Assistance: Assist guests with their luggage, especially during check-in and check-out. Offer guidance on parking, amenities, and local services. Concierge Services: Act as a concierge by arranging transportation, making restaurant reservations, and providing information on local events and attractions. Front Desk Operations: Keep the front desk area organized and well-maintained. Manage a variety of administrative tasks, including filing, faxing, and email communication. Cash Handling: Handle cash transactions, maintain a balanced cash drawer, and complete daily financial reports and receipts accurately. Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment. Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job. PROUD OWNER Excellent communication skills, both verbal and written. Strong attention to detail and the ability to multitask in a fast-paced environment. A welcoming and approachable demeanor, fostering positive interactions with guests. Proficiency in using computer systems and hotel management software for reservations and guest information. Ability to handle challenging situations with diplomacy and tact. Flexibility in working various shifts, including weekends and holidays. Ensures guest satisfaction exceeds brand standards in every interaction. HELD ACCOUNTABLE TO Guest satisfaction, brand standards, property and room preparation, preparing a welcoming environment, and cleaning and sanitization. SOFT SKILLS CHARACTERISTICS: Independent, assertive, self-confident, data-driven, introspective, deliberate, and organized. MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth. HARD SKILLS EDUCATION AND EXPERIENCE: High school diploma or equivalent (additional hospitality education is a plus). Previous experience in customer service, hospitality, or front desk roles preferred. Proficiency in using reservation systems and hotel software. Strong communication skills, both verbal and written. Ability to work in shifts, including evenings, weekends, and holidays. PHYSICAL DEMANDS: lift, carry, push, and pull up to 35 lbs. TRAVEL: N/A POSITION: On-site work at the hotel property.

Job Description Front Desk Agent: Are You a Curator of "Aha" Moments? This isn't just about a job-it's about a calling. We're looking for an exceptional Front Desk Agent who is passionate about creating unforgettable experiences for people. You're the kind of person who gets a thrill out of giving someone that "aha" moment-the feeling that they truly matter. This role will challenge you to be more than you think you can be, pushing you to new levels of excellence every single day. The Challenge This is for the person who believes how you do one thing is how you do everything. You are not afraid to go over and beyond because your greatest satisfaction comes from seeing a guest's face light up. You thrive on solving complex problems and turning a routine check-in into a genuinely memorable experience. Who You Are You are a natural host and a proactive problem-solver. You're obsessed with the details, whether it's remembering a guest's name, anticipating their needs before they even ask, or making a perfect recommendation. You get your bucket filled by helping other people and are energized by building and nurturing connections with people from all walks of life. What We Offer We provide an environment that supports, uplifts, and encourages you to grow. In return for your commitment to excellence, you'll receive great perks, including discounted travel at our other locations and 50% off food and beverage in our hotel. If you're ready to stop performing a job and start mastering a craft, apply now.

Job Description South Sioux City Marriott is looking for an upbeat Front Desk Agent who will embrace our belief in hospitality and customer experience. As the first contact representative at guest check-in, you are the one to provide exceptional customer service to our guests. Responsibilities Welcome guests and do check-ins upon their arrival and check-outs on departure. Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests, collecting necessary information (like contact details and exact dates of their stay) Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Count bank drawer at the beginning and end of your shift. Balance and drop receipts according to accounting specifications. Ensure uniform and personal appearance are clean and professional Perform other reasonable job duties as requested by Supervisor/Manager. Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred Customer service experience Excellent communication and organizational skills Benefits Medical, Dental and Vision Insurance PTO Competitive Pay 401(k) Retirement Savings Plan Life Insurance Hotel Room Discounts Meal Discounts Ongoing Training and Career Development We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #hc216484

Supervisor will review Principal Duties/Responsibilities and Minimum Qualifications required during an interview. " button below. If you are a Wartburg Student, please apply at Handshake. ***********************************

Wilson Trailer Company, an industry leader in the sales and manufacturing of trailers, is seeking to fill new part time position! The Sales Dealer Desk Clerk processes dealer orders for invoicing, processes export trailer paperwork, and completes paperwork for consigned trailers. ESSENTIAL FUNCTIONS: Duties and Responsibilities: Essential functions are not a comprehensive list of all duties to be performed by the employee in the position. Therefore, this is not a list of all job duties. It is a list of essential functions. Processes dealer completions, prints MSO, invoices Indexes invoices and other paperwork within document management software. Processes export trailer paperwork and coordinates with border broker for correct date, time etc. Processes consigned trailers, Sends letter when delivered. Acts as backup for retail desk Other duties as assigned. Physical and mental requirements needed to perform the essential functions Functional vision, normal or corrected Functional hearing and speech Ability to report to work punctually at the beginning of the workday. Ability to read and understand production and print orders. Ability to access, input, and retrieve information from a computer. Ability to use keyboard and use of mouse or alternative input device(s). Ability to understand and follow safety rules and regulations. Ability to meet physical demands. Wilson Trailer Company is an equal opportunity employer. A background check and drug screen will be required.

Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication. When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results. HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved. We are currently searching for a Front Desk Agent for the Baymont By Wyndham /Penny's Diner of Glenwood, MN. Why Work With Us? It's a fun company to work for! We recognize efforts and reward results Great benefits package, including industry leading 401K Promotional opportunities with a growing company 16.00/hr Responsibilities Greet guests and manage check-ins and check-outs Handle reservations, cancellations, and room assignments Assist guests with questions, directions, and local recommendations Address and resolve guest concerns professionally Maintain accurate guest records and room key inventory Support front desk operations as needed Requirements: Experience with an IHG branded hotel highly desired Be able to manage time effectively, complete required tasks on time Knowledge of and ability to operate computer equipment and the reservations system. Education & Experience: High School diploma or equivalent required Stable work history required Strong understand of Microsoft Office products (Excel, Word, Outlook) Need to be a team player - if you like to work on an island by yourself, this won't be a good fit for you! Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Qualifications share resume Additional Information For more information, Please contact Shubham ************

We are seeking an outgoing individual for our Remote Travel Coordinator opportunity. As a Coordinator, you will be responsible for booking amazing trips for corporate and leisure clients in destinations all around the world! This is great for anyone who absolutely loves to travel and help others with planning. Roles & Responsibilities Research, Create, and Execute exceptional itineraries for clients Review individuals needs and wants for travel, to ensure you can cater a trip specially designed to meet their needs Complete ongoing training to earn and maintain certification to book travel Attend ongoing webinars with vendors and suppliers, to become specialized with specific destinations Review budgets, and plan trips according to clients budget constraints Create promotional materials to utilize Monitor restrictions on travel that come and go Book travel needs (airline, car rental, hotel accommodations, cruise, ticket/event sales, etc) Effectively communicate with clients pre/post travel Handle issues that may arise during the bookings and/or travel for clients Network with tour operators regarding packages that you can possibly offer to clients Part Time or Full time Requirements Must be at least 18years of age, and be authorized to work within the US, Mexico, Australia or United Kingdom. Must be able to effectively communicate with clients (strong sales background a plus) Must have a smartphone with internet access, laptop recommend but not required Personal travel experience is a huge plus, however not required Previous experience in customer service or hospitality also a plus, but not required Benefits Flexible Schedule Travel Perks Licensed & Bonded Personal Website E&O Insurance with Fraud Protection Daily Training Available Travel Agent Certification

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Job DescriptionSalary: $14 to $15 Guest Service Agent Presidential Hospitality owns and operates a portfolio of five hotels located in South Dakota under the Choice and Wyndham family of brands, providing guests with top-notch accommodations and a high level of service. At our core, we believe that people are the foundation of our success, which is why we are committed to providing exceptional experiences for both our guests and employees. From training and development programs to competitive compensation and benefits packages, we strive to create a supportive and inclusive workplace culture that values diversity and empowers our team to provide exceptional service. As a Guest Service Agent with Presidential Hospitality, you will be responsible for providing a wide range of support to our guests. You will be the first point of contact and manage all aspects of their accommodation. You will greet and greet guests, check-in/out and inquire on reservations. You will assist with the check-out process by answering phones, checking out packages and collecting payment. You will also assist in the guest checkout process by entering guest information into the computer, processing payments, and issuing receipts. You will ensure that all guest needs are met, and that the hotel is clean and orderly. To do this, you must have excellent customer service skills, a strong work ethic and be able to work independently or as part of a team.If you have a knack for customer service and work experience in the hotel industry, wed like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data. Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms. Provide information about our hotel, available rooms, rates, and amenities. Respond to clients complaints in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments. And any other tasks assigned by your supervisor Qualifications Work experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Phone etiquette and utilize a script with every phone call. Ability to multi-task in a fast-paced environment where you must remain calm under pressure while working with urgency to get transactions completed in a timely manner. Lift up to 30lbs, repeated bending and stooping, and stand for long periods of time. Ability to commute to Keystone, SD for all shifts.

Join Our Team at Dismal River Club! Are you a customer service-oriented individual with a passion for hospitality and guest satisfaction? Dismal River Club in Mullen, NE is seeking a dedicated Reservationist to join our team. If you possess excellent communication skills, attention to detail, and a desire to provide top-notch service to our guests, we want to hear from you! Key Responsibilities: Manage phone and online reservations for lodging, golf, dining, and special events Provide exceptional customer service to all guests, ensuring a positive experience Coordinate with other staff members to ensure smooth operations and guest satisfaction Assist with administrative tasks such as data entry, filing, and record-keeping Handle guest inquiries, requests, and concerns in a professional and timely manner Qualifications: Previous experience in hospitality or customer service preferred Excellent communication skills, both verbal and written Strong attention to detail and organizational skills Ability to multitask and prioritize in a fast-paced environment Proficiency with computer systems and reservation software If you are a team player with a positive attitude and a commitment to excellence, we want to hear from you. Join us at Dismal River Club, where your dedication and hard work will be rewarded with a dynamic work environment and opportunities for growth and advancement. About Dismal River Club: Dismal River Club is a premier private golf club located in the heart of the Sandhills of Nebraska. The club offers world-class golf courses, luxurious lodging accommodations, fine dining options, and a variety of recreational activities for members and guests to enjoy. Set amidst the beautiful natural landscape of the region, Dismal River Club provides a unique and unforgettable experience for golf enthusiasts and outdoor enthusiasts alike. Come be a part of our team and help us deliver exceptional service and hospitality to all who visit our club!

Job DescriptionJoin Our Team at Dismal River Club! Are you a customer service-oriented individual with a passion for hospitality and guest satisfaction? Dismal River Club in Mullen, NE is seeking a dedicated Reservationist to join our team. If you possess excellent communication skills, attention to detail, and a desire to provide top-notch service to our guests, we want to hear from you! Key Responsibilities: Manage phone and online reservations for lodging, golf, dining, and special events Provide exceptional customer service to all guests, ensuring a positive experience Coordinate with other staff members to ensure smooth operations and guest satisfaction Assist with administrative tasks such as data entry, filing, and record-keeping Handle guest inquiries, requests, and concerns in a professional and timely manner Qualifications: Previous experience in hospitality or customer service preferred Excellent communication skills, both verbal and written Strong attention to detail and organizational skills Ability to multitask and prioritize in a fast-paced environment Proficiency with computer systems and reservation software If you are a team player with a positive attitude and a commitment to excellence, we want to hear from you. Join us at Dismal River Club, where your dedication and hard work will be rewarded with a dynamic work environment and opportunities for growth and advancement. About Dismal River Club: Dismal River Club is a premier private golf club located in the heart of the Sandhills of Nebraska. The club offers world-class golf courses, luxurious lodging accommodations, fine dining options, and a variety of recreational activities for members and guests to enjoy. Set amidst the beautiful natural landscape of the region, Dismal River Club provides a unique and unforgettable experience for golf enthusiasts and outdoor enthusiasts alike. Come be a part of our team and help us deliver exceptional service and hospitality to all who visit our club! #hc166694

Job Description Key Responsibilities Greet guests with warmth and professionalism, ensuring smooth check-in and check-out experiences. Serve as a central resource for guest requests, offering local insights, dining recommendations, and personalized service. Resolve guest concerns with empathy, urgency, and transparency, escalating issues when necessary. Handle room assignments, payments, and reservations accurately and efficiently. Collaborate with housekeeping, maintenance, and leadership to ensure guest expectations are met and exceeded. Keep lobby and front desk areas clean, welcoming, and fully stocked with relevant materials. Partner with all departments to create seamless guest experience. Promote wellness-for yourself, our team, and our guests-through thoughtful service and work habits. Foster an inclusive environment that honors our diverse guests and team members. Handle guest interactions, billing, and concerns with honesty and clarity. Put guest needs first, anticipating and exceeding expectations with every stay. Seek feedback, pursue learning opportunities, and contribute ideas to improve our service. Qualifications Prior experience in customer service or hospitality preferred. Strong communication, computer, and multitasking skills. A passion for delivering exceptional service and a positive attitude. Ability to work a flexible schedule including weekends, evenings, and holidays.

Job Description Home2 Suites by Hilton is currently adding a Front Desk Guest Service Agent to our team! We are looking for individuals who enjoy customer service and are able to work a variable schedule including weekends. Who We Are: Frontier Hospitality Group has been locally owned for 75 years (1950). We operate seven hotels across five fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered. Benefits to Working Here: Health and Dental Insurance, 401K, and Voluntary Life Insurance (full time) Travel Discounts to relax and refresh. Growth opportunities to keep you challenged in your career. Essential Duties and Responsibilities: Provides high-quality customer service. Handles guest reservations. Answers and transfers phone calls. Handles guest check-ins and outs along with questions, complaints, etc. Other duties as required with the department. Qualifications and Requirements: High School Diploma or GED (nice to have but not required). Previous hotel or relevant customer service experience. Proficient in Microsoft Excel, Word, and Outlook. Ability to work a flexible schedule including weekends. EOE/AA/Disabled Veteran Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals. The targeted hiring range for this position is $13.93 - $17.83 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process. Our benefits package for part-time employees includes a 401(k) match, employee discounts and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching, all designed to support your health and financial security. Job Description As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the days room receipts, credit cards and process and complete the setup for the next day's business. Essential Duties: Anticipate and respond to guest needs and questions in a friendly and positive manner. Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests. Drive sales and maximize revenue by up-selling rooms and amenities. Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations. Monitor room availability, follow restrictions, and all booking policies and procedures. Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Follow proper selling techniques and ensure strategies are utilized to maximize room revenues. Knowledgeable of hotel emergency procedures. Verify Room Cards and Balance Room Folio's. Responsible for processing of the Hotel's Day Closing activities and processes, Process and distribution of the Daily Report. Provide Security walk-through's along with locking and unlocking of the outside doors. Processing of Gift Cards and mailing out to guests as needed. Compiles records and reports. Qualifications One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience. A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System. Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience; Strong verbal and interpersonal skills; Work well both independently and as part of a team; Strong attention to detail; Commitment to exceptional guest service; Ability to maintain a positive, friendly and professional demeanor when handling all situations; Comfortable working in a fast-paced environment and possess strong multi-tasking abilities; Ability to work with little direct supervision; Ideally but not required, bi-lingual or multi-lingual. Additional Information The St. James Hotel is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact ********************************* or call ************. Please view Equal Employment Opportunity Posters provided by OFCCP at ************************************************************** All offers of employment are contingent on satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Maintains an inventory of vacancies, reservations and room assignments. • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. • Knows room locations, types of rooms available, and room rates. • Registers arriving guests and assigns rooms. • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. • Coordinates guest room maintenance work with the engineering and maintenance division. • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. • Knows daily activities and meetings taking place in the hotel. • Reports any unusual occurrences or requests to the manager or assistant manager. • Manages and resolves all guest complaints in a professional and courteous manner. • Processes guest check-outs and handles monetary transactions. • Maintains customers' privacy. • Maintains a high level of professional appearance and demeanor. • Performs other duties as assigned.

Job DescriptionVision Care Clinic is the leading provider of optometry services and vision care products in Onawa, IA. As an Optometric Receptionist, you will have the opportunity to receive continuous learning growth. If you have experience, or simply have a desire to provide exceptional customer service and are willing to learn, send us your resume!Responsibilities Optometric Receptionist Responsibilities Greeting patients and updating insurance Insurance verification and billing Patient appointment confirmation calls Scheduling patient appointments Daily balancing Answering patient phone calls Required Skills Skills & Qualifications The ability to work well with technology and various instruments Efficient, organized and resourceful Strong customer service Must be computer literate Committed to teamwork Appreciation and respect for top quality patient/customer care Ability to thrive in a growing business while learning best practices Preferred: Prior experience as an Optometric Technician or in the optical industry, but training will be provided to the right candidate

Job Description The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Your day to day •Be the warm welcome that kicks off a memorable guest experience •Acknowledge IHG Rewards Club members and returning guests, in person or on the phone •Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay •Handle cash and credit transactions •Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes •Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns •Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary •Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed •Take pride in your appearance and place as a brand ambassador •Always know what events and activities are on the day's schedule •Jump into other ad-hoc duties when your colleagues need your help What we need from you •Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to •Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories •Fluency in the local language - extra language skills would be great, but not essential •Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers •Flexibility - night, weekend and holiday shifts are all part of the job •You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential •Experience - ideally you'll have spent at least one year in a front desk or guest service position •Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. How do I deliver this? We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels. Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills. ·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay ·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs ·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people. What we offer We'll reward all your hard work with a great salary and benefits - including uniform, great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit ************************** to find out more about us.