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Front desk agent jobs in Springfield, IL - 49 jobs

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  • Office Associate

    Office of The Comptroller 4.8company rating

    Front desk agent job in Springfield, IL

    Job Brief: Under general direction, assists SECA leadership staff with general clerical duties; schedules meetings and conference calls, maintains calendars, assists with meeting minutes, and prepares and maintains reports, documents and files related SECA; assists with mass mailings, receives, tracks and coordinates contributions between employees and receiving organizations; may perform other special projects as assigned Skills Required: Requires knowledge, skill and mental development equivalent to completion of high school and two years of office experience. Requires extensive knowledge of composition, grammar, spelling and punctuation; working knowledge of office practices, procedures and programs, basic mathematics; requires the ability to follow oral or written instructions and the ability to operate commonly used manual and automated office equipment and perform routine maintenance. Requires the ability to sit for long periods of time, repetitive hand movement, bending twisting, and lifting up to 20 lbs. Ability to create spreadsheets in Excel is of added benefit. How to apply for this position: To apply for this position, applicants must submit the Comptroller's application and any applicable grade notice by the closing date of this posting in order to be considered for this position. Illinois Office of Comptroller applications can be found on the State of Illinois Comptroller Susana A. Mendoza website, ******************************************* No other application, including the CMS100, will be accepted when applying for IOC positions. SCO-251 (illinoiscomptroller.gov)
    $34k-40k yearly est. 60d+ ago
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  • Front Desk Reception

    Orthopaedic Center of Illinois 4.2company rating

    Front desk agent job in Springfield, IL

    Job Description About the Role: Orthopedic Center of Illinois is hiring a Front Desk Receptionist to join our Team! The receptionist plays a crucial role in creating a welcoming environment for visitors and clients at our Springfield location. This position is responsible for managing the front desk operations, ensuring that all inquiries are handled efficiently and professionally. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and support. Additionally, the Front Desk Receptionist will assist in administrative tasks, contributing to the overall smooth operation of the office. Ultimately, this role is vital in maintaining a positive image of the organization and enhancing the experience of everyone who interacts with our team. Minimum Qualifications: High school diploma or equivalent. Proven experience in a front desk or customer service role. Strong verbal and written communication skills. Basic computer skills, including proficiency in Microsoft Office Suite. Responsibilities: Greet and welcome visitors, ensuring a friendly and professional atmosphere. Answer and direct phone calls, taking messages when necessary. Manage appointment scheduling and maintain the front desk calendar. Handle incoming and outgoing mail and packages. Assist with administrative tasks such as filing, data entry, and maintaining office supplies. Skills: The required skills for this position, such as strong communication and customer service abilities, are essential for creating a positive first impression for visitors. Proficiency in computer applications is utilized daily to manage appointments and maintain records efficiently. Organizational skills are crucial for handling multiple tasks simultaneously, ensuring that the front desk operates smoothly. Preferred skills, like familiarity with office management systems, can enhance efficiency and streamline processes. Overall, a combination of these skills will enable the Front Desk Receptionist to contribute significantly to the team's success and the satisfaction of our clients. Salary dependent upon experience with a pay range of $15.00 - $19.00 per hour. Hours are Monday - Friday 9a-6p with a Saturday rotation 8a-12p.
    $15-19 hourly 11d ago
  • Receptionist

    Heritage Operations Group 3.9company rating

    Front desk agent job in Sherman, IL

    PRN Day Shift We are seeking a Receptionist to join our team! This position will greet and direct visitors, answer incoming telephone calls, direct callers to the appropriate person, and assist with other administrative duties. Benefits: * Competitive compensation * DailyPay * Paid time off * Paid holidays * Health insurance for full-time employees * Dental insurance for full-time employees * Vision insurance for full-time employees * Employer-paid life insurance for full-time employees * Employee assistance program * Voluntary benefit plans offered to full- and part-time employees * Retirement plan * Wellness program * Free continuing education through Relias * Great team to work alongside * Further benefit details listed on total rewards guide Qualifications: * Must be highly motivated, energetic, and dependable * Excellent communication and customer service skills * Must work as a member of the team effectively, efficiently, and professionally
    $25k-31k yearly est. 60d+ ago
  • Receptionist

    The Villas Senior Care Community 4.0company rating

    Front desk agent job in Sherman, IL

    PRN Day Shift We are seeking a Receptionist to join our team! This position will greet and direct visitors, answer incoming telephone calls, direct callers to the appropriate person, and assist with other administrative duties. Benefits: Competitive compensation DailyPay Paid time off Paid holidays Health insurance for full-time employees Dental insurance for full-time employees Vision insurance for full-time employees Employer-paid life insurance for full-time employees Employee assistance program Voluntary benefit plans offered to full- and part-time employees Retirement plan Wellness program Free continuing education through Relias Great team to work alongside * Further benefit details listed on total rewards guide Qualifications: Must be highly motivated, energetic, and dependable Excellent communication and customer service skills Must work as a member of the team effectively, efficiently, and professionally
    $24k-29k yearly est. 60d+ ago
  • Center Receptionist (Program Specialist I #957)

    Illinois Association of School 3.8company rating

    Front desk agent job in Springfield, IL

    Reporting to the Executive Director, serves as the primary Receptionist for all departments in the Data, Accountability & Assessment Center (Data Strategies & Analytics, Assessment, and Accountability). Daily work includes working the departments' switchboards, answering main telephone lines, asking probing questions of callers in order to accurately direct and/or log calls, and monitoring and directing communication from multiple inboxes. Each department will have a "busy" period during which the majority of calls received will be for a particular department, but calls for all departments will come in year-round. Duties and Responsibilities: * Serves as the Receptionist for all departments in the Data, Accountability & Assessment Center (Data Strategies & Analytics, Assessment, Accountability). * Works the departments' switchboards. * Answers main telephone lines. * Asks probing questions of callers in order to route calls to appropriate staff in the applicable departments and agency, provide answers to routine questions, or direct callers to published resources. * Logs calls that cannot be immediately directed to appropriate staff in a ticket tracking system and accordingly assigns the tickets. * Monitors departmental general inboxes and directs emails received to those inboxes to appropriate staff. * The receptionist ensures live phone coverage during periods of high call volume. High volume periods are as follows each year: February - May: assessment administration; May - August: year end collections and corrections; September - November: report card; November - January: enrollment counts. * Serves as the timekeeper for the Accountability department and center timekeeper. * Serves as the backup timekeeper for the Assessment and Data Strategies & Analytics departments. * Assists with special projects and mass communication initiatives by assembling, labeling, collating, tracking contact and/or making scripted calls. * Provides clerical assistance with processing documents, reviewing and approving telephone logs, checking in physical mail, filing, and maintaining files. * Performs various note taking and data entry projects to support department needs. * Performs other duties as assigned. Qualifications Required Qualifications: * High school diploma or equivalent. * One year of receptionist, secretarial or programmatic experience in an office setting involving greeting and directing customers, answering and directing calls and emails, typing, computer work and/or other specialized training. * Excellent communication, and interpersonal skills. * Skilled in time management and information organization. * Ability to maintain confidentiality and professionalism. * Knowledge of office practices and procedures. * Proficient in Microsoft Outlook, Word and Excel. * Working knowledge of grammar, spelling and punctuation. Preferred Qualifications: * Experience directing calls in a large, multi-client call center or coordinating clerical and office procedures for a large department. Salary/Benefits Union: AFSCME Department: Data, Accountability & Assessment Starting Salary: $3,205.92 Full Salary Range: $38,471 - $63,050 Office Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. How to Apply To view full posting and apply electronically, please visit CENTER RECEPTIONIST. Interested parties must submit the required application, cover letter, resume, and transcripts (unofficial until recommended for hire). The subject line should include the position number(s) you are applying for. Email Address ******************** School District ******************* ILearn Link ILearn Report Card Link District Report Card Job Posting Date 8/19/2025 Start Date N/A
    $38.5k-63.1k yearly Easy Apply 60d+ ago
  • SUBSIDY SUPPORT CLERICAL ASSOCIATE

    State of Illinois 4.3company rating

    Front desk agent job in Springfield, IL

    Class Title: OFFICE ASSOCIATE - 30015 Skill Option: Keyboarding Bilingual Option: None Salary: Anticipated Starting Salary $4,004 monthly; Full Range $4,004 - $ 5,245 monthly Job Type: Salaried Category: Full Time County: Sangamon Number of Vacancies: 1 Bargaining Unit Code: RC014 Clerical Employees, AFSCME This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. Position Overview The Illinois Department of Children and Family Services is seeking an organized, professional, and energetic individual to serve as Subsidy Intake Assistant. Under general direction, this position will perform complex paraprofessional functions involved in regulating and monitoring the adoption assistance program. The position will assign subsidy packets to regional DCFS Adoptions staff for review and approval and will monitor and track assignments to ensure compliance with timeframes. This position provides a great opportunity for someone who is detail oriented and interested in playing a supporting role in the Department's adoptions operations. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois. Essential Functions * Serves as Subsidy Support Clerical Associate * Receives and assigns subsidy packets to regional DCFS Subsidy Support staff for review and approval * Answers incoming phone calls and greets visitors * Establishes and maintains files * Keyboards travel vouchers from handwritten materials * Serves as backup timekeeper * Maintains updated Rules and Procedures Manuals * Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above Minimum Qualifications * Requires knowledge, skill, and mental development equivalent to completion of high school * Requires 2 years of office experience * Requires ability to keyboard accurately at 45 wpm Conditions of Employment * Requires ability to pass a background check. * The conditions of employment listed here are incorporated and related to any of the job duties listed in the job description. About the Agency DCFS is deeply committed to the welfare and protection of children. Our goal is to protect children by strengthening and supporting families. In every effort, from receiving hotline calls to reaching family reunification or foster care and adoption, children and families are our focus. As a State of Illinois Employee, you will receive a robust benefit package that includes the following: * A Pension Program * Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance * 3 Paid Personal Business Days annually * 12 Paid Sick Days annually (Sick days carry over from year to year) * 10-25 Days of Paid Vacation time annually - (10 days in year one of employment) * Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable) * 13 Paid Holidays annually, 14 on even numbered years * Flexible Work Schedules (when available dependent upon position) * 12 Weeks Paid Parental Leave * Deferred Compensation Program - A supplemental retirement plan * Optional Pre-Tax Programs such as Medical Care Assistance Plan {MCAP}, Dependent Care Assistance Plan (DCAP) * Federal Public Service Loan Forgiveness Program eligibility * GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans * 5% Salary Differential for Bilingual Positions * Commuter Savings Program (Chicago only) For more information about our benefits please follow this link: htt Rs://www2.illinois.gov/cms/benefits/Pages/default.as RX Work Hours: Monday-Friday 8:30am - 5:00pm Headquarter Location: 4 W Old State Capitol Plz, Springfield, Illinois, 62701-1222 Work County: Sangamon Agency Contact: Quiana Richardson Email: ****************************** Posting Group: Office & Administrative Support This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs). APPLICATION INSTRUCTIONS Use the "Apply" button at the top right or bottom right of this posting to begin the application process. If you are not already signed in, you will be prompted to do so. State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account. If you have questions about how to apply, please see the following resources: State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website. The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses: * ****************************** * ***************************
    $4k-5.2k monthly Easy Apply 3d ago
  • Hotel Front Desk Clerk

    Springfield Lodging LLC

    Front desk agent job in Springfield, IL

    Job Description The Country Inn & Suites in Springfield is currently seeking friendly individuals who enjoy providing excellent guest service. The Front Desk associate's primary responsibility is to ensure guest satisfaction by providing professional and courteous front desk service. The Front Desk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue. Customer service experience is preferred, but not required. SKILLS & KNOWLEDGE: Must have the ability to provide professional and courteous guest service. Must have good time management skills and the ability to work with minimal supervision. Must have good organizational skills, the ability to multitask and strong attention to detail. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. Must have the ability to maintain a positive and professional attitude when handling guest situations. Must have a working knowledge of computers and basic math skills. Customer service experience preferred, but not required. ESSENTIAL FUNCTIONS: Assists all guests in a professional and courteous manner. Performs job duties and responsibilities in a cost-effective manner and within budgetary guidelines. Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information. Stays current on hotel accommodations, services and local attractions in order to effectively assist guests. Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate. Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings. Receives and processes telephone and walk-in reservations accurately. Monitors the printer and fax machine to ensure prompt attention is given to documents received. Maintains the cleanliness of the lobby area and performs laundry duties as needed. Removes snow from hotel main entrance and sidewalks as needed. Acts as manager on duty in the absence of the General Manager and/or Guest Service Manager. Understands and applies all hotel safety and security procedures as required to maintain a safe and secure environment for employees and guests. Keeps supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken. Performs all other duties as assigned. We offer flexible hours, competitive pay of $15 per hour, bonus eligibility, annual performance based increases, hotel discounts, vacation pay, 401k and benefits to regular, full-time associates after eligibility requirements have been met (free medical for employees and highly discounted for spouse/child/family). Other opportunities are available. Apply today! Candidates offered employment must submit to a background check and drug test. We are an E-Verify participating employer. EOE M/F/Vet/Disability
    $15 hourly 17d ago
  • Office Associate

    Office of The Illinois State Treasurer

    Front desk agent job in Springfield, IL

    JOB OPPORTUNITY ANNOUNCEMENT Job Title: Office Associate (2 vacancies) Division: Unclaimed Property Union: AFSCME Salary: $49,092 - Pursuant to AFSCME Collective Bargaining Agreement The Office Associate is a clerical position responsible for processing claims for Unclaimed Property and conducting all manner of communication needed to provide efficient services. It is the goal of this position to facilitate the return of unclaimed property to the rightful owners. Attendance is an essential function of this position. Duties and Responsibilities: Serves as initial contact for incoming telephone calls and handles calls as appropriate Completes data entry of new claim information Communicates with co-workers, private citizens or their legal representatives via telephone, written correspondence or in person concerning claim/report status and/or proper completion of claim requirements Research database for properties for inclusion in claim Receives, processes, and distributes incoming communication as needed, e.g., US mail, certified/express packages, faxes, email, and telephone messages Performs clerical functions; including but not limited to filing and letter preparation Reviews and indexes claims to closure Performs other duties as required or assigned which are reasonably related to the duties enumerated above Specific Skills: Basic computer skills required. Strong working knowledge of Microsoft Office. High attention to detail and ability to work independently and as a team player in a deadline-oriented environment. Ability to listen and communicate effectively and understand policies and procedures. Strong organizational skills. Ability to maintain satisfactory working relationships and communicate effectively with all levels of staff and the public Education and Work Experience: Associate degree desired; two (2) or more years related office experience, and two (2) years independent business experience; OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities to carry out the duties of the position. Application Process: Please visit *************************************************** to apply by completing the online application and uploading a resume and letter of interest. Posting from 01.16.26 to 01.29.26 Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job related medical condition or disability.
    $49.1k yearly Auto-Apply 2d ago
  • Optical Receptionist

    Vision Source

    Front desk agent job in Springfield, IL

    The key functional responsibility of the Optical Receptionist is to manage the first impression of the practice for all patients and guests. The Optical Receptionist is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance. The Optical Receptionist is responsible for welcoming all new and existing patients and guests to the optical showroom. This may occur via front desk reception, telephone, email, etc. The Optical Receptionist will check-in and check-out patients.
    $25k-32k yearly est. 60d+ ago
  • Optical Receptionist

    Vision Care Associates (C

    Front desk agent job in Springfield, IL

    Job Description The key functional responsibility of the Optical Receptionist is to manage the first impression of the practice for all patients and guests. The Optical Receptionist is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance. The Optical Receptionist is responsible for welcoming all new and existing patients and guests to the optical showroom. This may occur via front desk reception, telephone, email, etc. The Optical Receptionist will check-in and check-out patients. Responsibilities Job Responsibilities: Greet patients in a friendly fashion in person or by phone conversation Direct patients to sign in at the reception counter Coordinate phone inquiries and direct accordingly Gather patient information that is not currently in the EHR (i.e. insurance cards) Communicate with Patient to update about pending orders and/or direct to optician Receive the doctor “handoff” and gather information needed to relay to the optician File VSP patient's daily insurance orders on Eye-finity Record all patient jobs going out to the labs to ensure tracking back up, in the event any materials get lost in process Coordinate outgoing shipments via courier and FedEx, UPS…. Breakdown charts daily and distributes forms to appropriate departments Enter all medical service charges in patient's ledger with accurate date and insurance ER coding Accept all types of payments including cash, check, and credit cards Be observant at all times to offer assist as needed and to prevent potential shoplifting Perform other duties as required Required Skills Competencies: Frequent Interaction with Others Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice. Customer Orientation The Optical Receptionist should be patient focused and displays a desire work within the practice's brand values to deliver exceptional customer service. Team Player Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience. Brand Championship As the first point of contact, the Optical Receptionist must consistently display behaviors that champion the brand value proposition of the practice. Detail Orientation Must have the ability to maintain a high level of detail orientation despite frequent interruptions. Accuracy and diligence with regard to patient records, scheduling and file maintenance is required. Pace of the Environment Must be able to work at a fast pace.Effectively handling multiple tasks at one time, focusing on patient flow and experience. Supervision Under supervision of the Optical Manager. Must be able to complete duties without close supervision. Confidentiality Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.
    $25k-32k yearly est. 23d ago
  • General Merch Clerk

    Meijer, Inc. 4.5company rating

    Front desk agent job in Springfield, IL

    As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards * Weekly pay * Scheduling flexibility * Paid parental leave * Paid education assistance * Team member discount * Development programs for advancement and career growth Please review the job profile below and apply today! This position will be responsible for delivering remarkable customer service by providing customers with exceptional product knowledge, efficient service and a friendly attitude. This entry level team member position will be exposed to a variety of retail tasks related to product, customer service and merchandising. Join a community. Build a career. We are searching for a new member of the Meijer family! As we grow, we're seeking an entry-level team member to join us as a General Merchandise Clerk who is able to complete a variety of retail tasks related to product, customer service, pricing, inventory, and merchandising. You will also collaborate with other team members and managers on additional tasks as needed. Are you a people person? Do you want to have a positive impact on your community? If so, we hope you will join us! What will you be doing? * You will build rapport with customers. * Display a friendly and outgoing attitude through good eye contact and body language. * Help customers with any questions they may have. If you aren't able to answer their question, you will direct them to another team member who can. * Stock product and maintain displays according to merchandising standards. * Utilize technology to complete activities and tasks. * This position is applicable to the following departments: Health and Beauty Care, Hardlines, Fashion/Softlines, Pets, Hardware, Card and Party, Outdoor, Seasonal and Floral. What skills will you use? * You are detail-oriented and organized. * Strong listening and communications skills, face-to-face and virtually. * Willingness to learn or existing familiarity with job-specific technology. * Problem-solving competence and eagerness to troubleshoot when necessary. * You are process-driven and able to follow procedures in an organized and efficient way. * You work well in a fast-paced environment. * Ability to lift, carry, push, pull, bend, and twist while handling product. * Ability to stand for long periods of time. * Desire to work with customers on a consistent basis. Meijer starts with me. It's not just a brand name, it's a family name. Founded by Hendrik and Gezina Meijer and their children in 1934, Meijer treats our Team Members like they're a part of our family. We want to see them happy, growing, and successful. That's why our Team Members say, "Meijer starts with me." Sound like the place for you? Join us. Who are we a good fit for? We love working with talented people but more than that, we look for team members who thrive in a collaborative environment and want to help us build on our family culture. Meijer is a great place for you if you want a job that's more than a paycheck and a career that plays an important role in your community. We are committed to offering competitive pay that reflects market standards and ensures consistency within our organization. This job has a step pay plan that generally starts between the rates below with raises occurring after predetermined hours worked. The actual rate offered will meet or surpass the legal wage requirement for the job's location. $15.00 - $16.18 We offer a comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO). In addition to these core benefits, we are committed to supporting your overall well-being and career growth. Our offerings include a variety of programs designed to support your personal and professional development, such as paid parental leave, paid education assistance (including free education), a childcare subsidy, and more. We are dedicated to creating a work environment that promotes work-life balance, long-term health and financial security, and continuous professional development.
    $26k-31k yearly est. Auto-Apply 60d+ ago
  • Guest Service Agent

    Tharaldson Hospitality 4.2company rating

    Front desk agent job in Forsyth, IL

    Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better
    $26k-31k yearly est. Auto-Apply 60d+ ago
  • Guest Service Agent

    Forsyth Residence Inn By Marriott

    Front desk agent job in Forsyth, IL

    Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better
    $24k-30k yearly est. 15d ago
  • Receptionist

    Trusted Medical 4.5company rating

    Front desk agent job in Jacksonville, IL

    Job Description - Receptionist Benefits 401 (k) Full-Time benefits: Dental, Health, Vision, Life insurance, Paid time off, 7 Paid Holidays Job training Referral Bonus when recruiting new staff
    $29k-34k yearly est. 34d ago
  • Receptionist

    H&R Block, Inc. 4.4company rating

    Front desk agent job in Decatur, IL

    Our Company At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry. At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open A Typical Day... Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future. It would be even better if you also had... * High school diploma or equivalent * Ability to work flexible schedule and/or in multiple locations * Sales/marketing experience What you'll bring to the team... * Answer phones and greet clients in a personalized, friendly, and inviting manner * Match clients with the best-suited tax professional for their needs * Schedule clients how they would like to be scheduled * Help to ensure all clients needs have been met during service both in person, over the phone or virtually * Maintain office cleanliness and organization of resources with team members * Other duties as assigned Your Expertise: * Experience working in a fast-paced environment * Previous experience in a customer service environment * Ability to multi-task * Strong organizational and time-management skills * Computer proficient with the ability to use Microsoft Office Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs. * Employee Assistance Program with Health Advocate. * Wellbeing program, BetterYou, to help you build healthy habits. * Neurodiversity and caregiver support available to you and your family. * Various discounts on everyday items and services. * Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. * Click here to checkout all available benefits. The Community You Will Join: At H&R Block we remain committed to building a Connected Culture - one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other. H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. If you're looking to make an impact, H&R Block is the place for you. Sponsored Job #10814 Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you'll focus on how to wow clients now and in the future.
    $28k-34k yearly est. Auto-Apply 20d ago
  • Front Office Associate

    Thomas Eye Group 4.0company rating

    Front desk agent job in Decatur, IL

    Thomas Eye Group is a leading ophthalmology and optometry practice dedicated to providing a lifetime of outstanding comprehensive eye care. We are seeking a compassionate and efficient Front Office Associate to join our team! If you have a passion for helping others and thrive in a vibrant, patient-focused environment, we want to hear from you! Thomas Eye Group is a premier eye care provider, dedicated to offering top-notch vision care services across the Atlanta area. With a commitment to delivering exceptional patient experiences, we combine advanced technology with a compassionate approach to eye health. We have been offering services in optometry, cataract surgery, cornea, retina, and glaucoma treatment, oculoplastics, and pediatric ophthalmology for 50 years! Front Office Associates are responsible for creating a positive first impression for patients and ensuring smooth operations at the front desk. This role involves greeting patients, scheduling appointments and follow-ups, coordinating schedules, reviewing posted procedures to ensure correct coding for insurance billing, and handling payments and co-pays. Accurate data entry into the Electronic Health Record (EHR) system and maintaining a neat and organized front desk area are crucial components of this position. The ideal candidate will ensure that all interactions with patients are conducted in a friendly and professional manner and possess excellent communication skills, attention to detail, and the ability to maintain a professional demeanor in a fast-paced environment. Key Responsibilities: Warmly greet and assist patients upon arrival. Handle patient check-in and check-out procedures efficiently. Schedule appointments and coordinate with medical staff to optimize workflow. Collect payments, issue receipts, and ensure accurate financial transactions. Enter patient information accurately into the Electronic Health Record (EHR) system. Answer phone calls, direct inquiries, and provide information as needed. Ensure patient forms are completed correctly and thoroughly. Verify insurance eligibility and authorization prior to patient appointments. Maintain an organized and clean front desk area. Perform other duties as required by the Clinical Supervisor and/or Practice Manager. Education: High school diploma or GED (college degree is preferred but not required). Experience: 1-2 years of customer service experience, preferably in a medical setting or office. Knowledge of CPT and ICD10 codes is strongly preferred. Job Qualifications: * Professional and compassionate patient interaction. * Exceptional interpersonal skills with a polished professional image. * Strong attention to detail and ability to multitask effectively. * Excellent verbal and written communication skills. * Efficient data management and scheduling. * Ability to handle high patient volumes with composure. * Strong organizational and time management skills. * Proficient in MS Word and Excel with strong typing/data entry skills. * Familiarity with EHR systems and knowledge of HIPAA regulations. * Knowledge of medical billing codes and terminology is preferred. * Experience and Knowledge using Modernizing Medicine is strongly preferred but not required.
    $47k-51k yearly est. 6d ago
  • Front Lobby Receptionist

    Memorial Health 4.4company rating

    Front desk agent job in Decatur, IL

    Evening Shift: 2:00 pm to 8:00 pm with an every other weekend rotation Greets visitors and patients to Decatur Memorial Hospital. Answers and refers telephone calls regarding patient inquires. Essential Functions and Job Duties: Greets employees, patients and other visitors to department, answering questions, providing and assisting with directions, and making appropriate referrals. Answers telephone, taking messages, providing information or forwarding calls. Maintains front desk area in neat and orderly manner. Processes department mail Qualifications Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Speaking - Talking to others to convey information effectively. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Time Management - Managing one's own time. Speech Clarity - The ability to speak clearly so others can understand you. Responsibilities In addition to the Essential Functions and Qualifications listed above, to perform the job successfully an individual must also possess the following General Skill Requirements. Adaptability - Adapts to changes in the work environment; Manages competing demands; Accepts criticism and feedback; Changes approach or method to best fit the situation; ability to work with frustrating situations; work under pressure and on an irregular schedule such as unscheduled overtime, unanticipated changes in work pace; Works with numerous distractions. Attendance and Punctuality - Schedules time off in advance; Begins working on time; Keeps absences within guidelines; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Communications - Expresses ideas and thoughts verbally; Expresses ideas and thoughts in written form; Exhibits good listening and comprehension; Keeps others adequately informed; Selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations; Exhibits tact and consideration; Displays positive outlook and pleasant manner; Offers assistance and support to co-workers; Works cooperatively in group situations; Works actively to resolve conflicts. Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; Requires minimal supervision; Displays understanding of how job relates to others; Uses resources effectively. Judgment - displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions; ability to work with and maintain confidential information. Problem solving - Identifies problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Resolves problems in early stages; Works well in group problem solving situations. Quality - Demonstrates accuracy and thoroughness; Displays commitment to excellence; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly; Achieves established goals. Concentration - Maintains attention to detail over extended period of time; continually aware of variations in changing situations. Supervision - ability to perform work independently or with minimal supervision; ability to assign and/or review work; train and/or evaluate other employees.
    $31k-36k yearly est. Auto-Apply 19d ago
  • Receptionist

    Vonderlieth Living Center

    Front desk agent job in Mount Pulaski, IL

    Full Time Opening! We are seeking a Receptionist to join our team! This position will greet and direct visitors, answer incoming telephone calls, direct callers to the appropriate person, and assist with other administrative duties. Benefits: Competitive compensation DailyPay Paid time off Paid holidays Health insurance for full-time employees Dental insurance for full-time employees Vision insurance for full-time employees Employer-paid life insurance for full-time employees Employee assistance program Voluntary benefit plans offered to full- and part-time employees Retirement plan Wellness program Free continuing education through Relias Great team to work alongside * Further benefit details listed on total rewards guide Qualifications: Must be highly motivated, energetic, and dependable Excellent communication and customer service skills Must work as a member of the team effectively, efficiently, and professionally
    $25k-32k yearly est. 5d ago
  • Office Associate

    Office of The Illinois State Treasurer

    Front desk agent job in Springfield, IL

    Job Description JOB OPPORTUNITY ANNOUNCEMENT Job Title: Office Associate (2 vacancies) Division: Unclaimed Property Union: AFSCME Salary: $49,092 - Pursuant to AFSCME Collective Bargaining Agreement The Office Associate is a clerical position responsible for processing claims for Unclaimed Property and conducting all manner of communication needed to provide efficient services. It is the goal of this position to facilitate the return of unclaimed property to the rightful owners. Attendance is an essential function of this position. Duties and Responsibilities: Serves as initial contact for incoming telephone calls and handles calls as appropriate Completes data entry of new claim information Communicates with co-workers, private citizens or their legal representatives via telephone, written correspondence or in person concerning claim/report status and/or proper completion of claim requirements Research database for properties for inclusion in claim Receives, processes, and distributes incoming communication as needed, e.g., US mail, certified/express packages, faxes, email, and telephone messages Performs clerical functions; including but not limited to filing and letter preparation Reviews and indexes claims to closure Performs other duties as required or assigned which are reasonably related to the duties enumerated above Specific Skills: Basic computer skills required. Strong working knowledge of Microsoft Office. High attention to detail and ability to work independently and as a team player in a deadline-oriented environment. Ability to listen and communicate effectively and understand policies and procedures. Strong organizational skills. Ability to maintain satisfactory working relationships and communicate effectively with all levels of staff and the public Education and Work Experience: Associate degree desired; two (2) or more years related office experience, and two (2) years independent business experience; OR any equivalent combination of experience and training that provides the required knowledge, skills, and abilities to carry out the duties of the position. Application Process: Please visit *************************************************** to apply by completing the online application and uploading a resume and letter of interest. Posting from 01.16.26 to 01.29.26 Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job related medical condition or disability. Powered by JazzHR 2cMUqIUKqj
    $49.1k yearly 3d ago
  • Receptionist

    Heritage Operations Group 3.9company rating

    Front desk agent job in Mount Pulaski, IL

    Full Time Opening! We are seeking a Receptionist to join our team! This position will greet and direct visitors, answer incoming telephone calls, direct callers to the appropriate person, and assist with other administrative duties. Benefits: * Competitive compensation * DailyPay * Paid time off * Paid holidays * Health insurance for full-time employees * Dental insurance for full-time employees * Vision insurance for full-time employees * Employer-paid life insurance for full-time employees * Employee assistance program * Voluntary benefit plans offered to full- and part-time employees * Retirement plan * Wellness program * Free continuing education through Relias * Great team to work alongside * Further benefit details listed on total rewards guide Qualifications: * Must be highly motivated, energetic, and dependable * Excellent communication and customer service skills * Must work as a member of the team effectively, efficiently, and professionally
    $25k-31k yearly est. 6d ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Springfield, IL?

The average front desk agent in Springfield, IL earns between $24,000 and $35,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Springfield, IL

$29,000
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