Front desk agent jobs in Surprise, AZ - 470 jobs

BILINGUAL IS A PLUS Primary Duties and Responsibilities: All job functions are expected to be maintained during weekly schedule. The employee must arrive on time to address customer phone calls and visits. Dress code is business casual. • Manage front desk activities. o Answer phone in a timely and friendly manner and transfer as needed o Take accurate messages o Greet customers and escort to closing rooms • Manage incoming and outgoing mail • Collect earnest money via mail or by person and deliver to appropriate source • Handle special assignments as deemed necessary by manager • Maintain appearance of front office space • Order and inventory office supplies on a weekly basis • Assist with group inbox - data entry, assigning emails, other duties as needed Qualifications: • One year of administrative/reception work is required • High School Diploma or equivalent • Bilingual (Spanish) highly sought • Background in customer service and office environment is preferred • Able to follow all company procedures and policies including meeting the company customer service expectations • Experience using Microsoft Word, Outlook, Adobe • Candidate should be dependable, reliable and prompt. If you are not a person that can make it to work on time, please do not apply! Skills: • Strong oral and written communication skills • Exceptional customer service • Effective listening skills • Able to multi-task *All applicants will be subject to a background check.

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Title: Bin stocking agent Starting Pay: $30/hour RETIREES WELCOME TO APPLY Hours: VERY Flexible, but must be performed within standard business hours which we consider 7am-5pm M-F Part-time: Approximately 4 hours / week Travel costs will be compensated We will provide training and all the tools needed to make this easy. Job Duties: Scanning and Stocking Shelves Performing VMI (vendor managed inventory) This includes: Driving to customer's sites within one hour. (mileage paid) Stocking bins with fasteners and fittings Scanning items that need to be replenished Revisiting the following week to stock the items that have been delivered Requirements: Honest Dependable Good attitude & friendly Have reliable transportation Must have a cell phone with the ability to send email (data plan)

Job Description Home2 / Tru Scottsdale Salt River in Scottsdale, AZ is hiring a full-time Front Desk Agent to serve our hotel guests and provide them with an exceptional stay. Do you have a friendly disposition along with outstanding customer service skills? Does starting a career in the hospitality industry excite you? If so, please read on! This position earns a competitive wage of $18-18.50/hour, along with fantastic benefits. If this sounds like the right opportunity for you, apply today! ABOUT HOME2 / TRU SCOTTSDALE SALT RIVER Founded in 2020, our extended-stay hotel provides exceptional modern comfort for our guests. We offer an upbeat and memorable experience for all who come and visit. Our amazing team members are bright, friendly, and passionate about serving our guests. They come to work each day with a smile! In order to hire and retain exceptional employees, we offer competitive compensation, generous benefits, and a great work environment. Our team at Tru / Home2 Suites is wonderful and would love to welcome you! WORK SCHEDULE FOR A FRONT DESK AGENT This position works flexible full-time shifts which include weekdays, weekends, holidays, days, and evenings with a combination of shifts from 7 am-3 pm, 3 pm-11 pm, or 12 pm-8 pm. A DAY IN THE LIFE OF A FRONT DESK AGENT As a Front Desk Agent, you are the face of hospitality! From completing check-ins and check-outs to recommending local attractions and dining, to making special occasions exciting, there's so much joy to spread. You come in each day ready to enthusiastically register guests and assign rooms, accommodating special requests whenever possible. You keep the front desk area clean and presentable for hotel guests. Additionally, you handle cash, credit cards, and checks according to our policies and procedures. Always meticulous, you make sure that all billing is accurate. As needed, you provide positive resolutions to guest concerns. You enjoy meeting guests and love to help them have the best experience possible at our hotel! QUALIFICATIONS Proficiency with computers Do you enjoy working with and helping people? Are you a great listener with excellent communication skills? Do you excel in a fun and driven workplace? If yes, you might just be perfect for this hospitality position! ARE YOU READY TO JOIN OUR HOTEL TEAM? If you feel that you would be right for this full-time job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 85258 Job Posted by ApplicantPro

DIAMOND RESORTS™ OFFERS: Competitive Compensation Outstanding Benefits (Medical, Dental, 401K w/ Company Matching) Resort Privilege Program (eligibility for travel discounts) Industry Leading Training Program Real Opportunities for Growth! Job Description JOB SUMMARY The Front Desk Agent is responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency. The Front Desk Agent checks in and check outs guests, makes room reservations, and performs Front Desk related functions. ESSENTIAL JOB FUNCTIONS Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information). Check in/check out arriving/departing members, owners, and guests, makes room reservations, and performs Front Desk related functions. Follow through on member, owner, and guest requests and/or concerns in a timely manner. Verify member, owner, and guest information (i.e. for additional keys, telephone calls, and packages). Compute billing charges, collect payments and provide change. Post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry). Answer the telephone with proper etiquette and transfer calls accordingly. Communicate with all internal departments including PBX, housekeeping, engineering, and security. Complete Front Desk Agent checklist daily. Reconcile end of the day shift report. Maintain necessary hard copies of paperwork of all daily operations and file. Complete special projects, stocking, list items to be ordered, and daily bucket checks. Qualifications EDUCATION High School Diploma or equivalent. Additional Information Apply Today! ****************************************************************************************************************

Job Description STATUS: Part-Time Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. Position Summary: The Welcome Desk Associate is responsible for providing exceptional customer service experiences to members, potential members, clients, and the general public. The Welcome Desk Associate will be the initial contact and resource to prospective, new, and current members and will be responsible for the introduction of membership promotional materials and sales verifying memberships through CCMS software program. This is a pivotal position in providing information, member assistance and answering questions regarding TSA Kroc Community Center programs and services. The Welcome Desk Associate will be responsible for communicating and implementing customer service standards at the Front Desk. The use of superior customer service as an integral member of the Kroc Center team is required. Qualifications: Minimum High school diploma or GED equivalency. Must be 16 years or older. 18 years or older preferred. Minimum one-year cash handling and customer service experience preferred. High attention to detail and ability to meet established deadlines. Ability to function effectively without supervision and demonstrate a professional approach to problem solving. Proficient computer software and typing skills required. Service-oriented team player with the ability to maintain a positive attitude while interacting with Kroc employees, guests, and the general public. Possess customer service skills to include complaint resolution principles, practices, and procedures. Maintain a professional attitude and approach to problem solving and crisis situations. Excellent organizational skills with the ability to carry out multiple tasks efficiently. Possess strong verbal and written communication skills. Must be able to speak, read and write in English. A secondary Spanish language skill is preferred. Must maintain a non-judgmental attitude while working with customers, clients, and/or members of staff. Excellent telephone etiquette. Knowledge of Salvation Army policies and safety procedures. Valid driver's license and insured transportation. First Aid, CPR, and AED required. Required to pass a background check. Responsibilities: As this position will directly support key programs and ministries of The Salvation Army, the Welcome Desk Lead must be fully committed to the advancement of The Salvation Army's Christian mission through the functions described below and in all aspects of his or her employment with The Salvation Army. Provide optimal customer service by ensuring all customers, clients and members are given prompt and courteous service. Must be able to handle cash, make change, and operate the frontline computer software. Handle merchandise and concession sales. Promote programs and special events, making insightful recommendations which reflect the needs and interests of members. Greet and direct all visitors in a friendly and professional manner, direct calls, and email inquiries to appropriate program staff in a timely manner. Provide Kroc Center orientation tours to prospective members and general public. Maintain progressive knowledge of all programs, facilities, and special events. Observe and identify customers, clients and members who may be recommended candidates for scholarships; provide assistance for scholarship application process. Interact professionally with individuals and groups having diverse backgrounds. Be responsible for maintaining the orderliness of the Community Center Management System (CCMS); keep area clean and neatly arranged at all times. Secure the (CCMS) area at the open and close of shift. Provide administrative support to include filing, data entry and mailing. Use mature discretion when handling issues and notify appropriate department staff of escalated issues. Attend staff meetings as assigned. Maintain staff relationships and work cooperatively with the RJKCCC Management Team, and all Divisional staff. Must be a person of high integrity and willing to support and promote the mission of The Salvation Army. PHYSICAL REQUIREMENTS: Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

ESSENTIAL JOB FUNCTIONS: 1. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. 2. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Crescent and brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. 3. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. 4. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. 5. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. 6. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. 7. Comply with attendance rules and be available to work on a regular basis. 8. Perform any other job related duties as assigned. REQUIRED SKILLS AND ABILITIES: Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: Register and assign rooms to guests Confirm phone and online reservations Respond to guest needs, requests, and complaints Collect payment from departing guests Keep records of occupied rooms and guests Communicate pertinent guest information to designated departments Qualifications: Previous experience in customer service, front desk service, or other related fields Ability to build rapport with guests Strong organizational skills Excellent written and verbal communication skills We're Leaving the Light On for our next Team Member! Is that you? Our Lightkeeper Service Culture Our Lightkeeper culture is the heartbeat of our operations, shaping every interaction across our team. Our commitment to a Heart For Service means putting others first and going the extra mile to support and uplift those around us. We believe in Care by finding opportunities to make others' days brighter through thoughtful gestures, both big and small. Respect is a cornerstone of our culture; we celebrate the diversity in every individual and uphold the dignity of each person we encounter. We take pride in Owning the Experience, embracing our roles to deliver outstanding service and resolve any conflicts with understanding and empathy. By embodying these four pillars, Lightkeeper not only defines who we are but also sets us apart from the competition.

The Village Health Clubs and Spas are premier healthy lifestyle clubs where we encourage and foster a work life balance and healthy living. We offer a fun environment designed to promote health and wellness for members and employees alike. Our uniquely social culture makes us a great choice for employees who want to share their passion for health and fitness. We offer beautiful facilities, state-of-the-art equipment, and dynamic programming, but what really sets us apart is our team of positive, friendly staff at each location. Our employees encourage one another, working together to create a comfortable, welcoming atmosphere for everyone we encounter. Our culture statement gets right to the point: “As one we have fun and get it done!” Join our team today and experience the Village Way for yourself. Ideal candidate: Is ENERGETIC AND HAS HOSPITALITY/CUSTOMER SERVICE EXPERIENCE. CAN WORK MORNINGS, NIGHTS & WEEKENDS ALL EMPLOYEES GET FREE HEALTH CLUB MEMBERSHIP Camelback: Scroll down towards the bottom of the page and then please click on the photos to see them full screen. ***************************************************************************************************************************************** Job Summary To exceed guest expectations by being enthusiastic and helpful and to create a welcome home atmosphere for members and guests. Incorporate the Village Standards: People, Places and Programs everyone/every time/everywhere Summary Of Essential Functions • Attract and Retain members by consistently providing excellent customer service • Responsible for interacting with employees, members and guests in a manner aligned with the People, Places and Programs components of the Village Standards • Present a professional, positive image that reflects well on the organization. • Greet and check in members with sincere hospitality and effective communication skills • Responsible for having general knowledge of the club, amenities, programs, and useful information about the area • Responsible for handling and recording cash and non-cash transactions • Providing exceptional customer/ guest service and acting in a friendly/ helpful manner at all times. • Handle guest complaints in a timely manner, and direct guest questions or concerns to the correct individuals • Assist members in signing up for programs and activities. • Answer all phones and direct calls to appropriate staff • Maintain clean and safe front desk area and any other related areas • Assist membership where possible to help ensure their successful operation. • Handle credit card/cash transactions • Take member reservations for tennis, squash and racquet courts • Other duties as assigned. Knowledge/Skills Required • Ability to operate multi-line telephone systems • Outstanding customer/guest service/ skills with a friendly, enthusiastic, and helpful demeanor. • Understanding of court reservation systems Must be 18 years or older and have high diploma or GED • Must possess basic computer/data entry skills. • Obtain CPR certification within 30 days of hire through company training • Ability to multi-task Knowledge/Skills Preferred • Prior high-end health club/hospitality or related industry experience • Prior credit card/cash handling • Understanding of court reservation systems • Bilingual a plus Required Abilities Physical Activity This position requires standing for long periods of time, walking, lifting, grasping, bending and kneeling for filing. Sitting for some periods of time. Substantial repetitive movements (motions) of the wrists, hands, and/or fingers. Expressing or exchanging ideas by means of the spoken word. Involved in activities where one must convey detailed or important spoken instructions to other workers and members accurately, loudly, or quickly. Perceiving the nature of sounds at normal speaking levels with or without correction. Requires the ability to receive detailed information through written and oral communication. Physical Requirement Walking and standing are required daily. Sitting some of the time. Exerting up to 10 pounds of force occasionally to lift, carry, push, and pull or otherwise move objects. In addition, may involve physical movement which includes activities related to membership events and programs and periodically lift up to 25 pounds. Visual Requirement This position requires close visual acuity to perform activities such as: greeting guests, answering phones, reading and analyzing data and figures, transcribing, and viewing computer monitors. Working Conditions Involves typical office or administrative work and member indoor and outdoor activity

Job DescriptionDescription: Sanctuary Camelback Mountain is an award-winning luxury boutique resort set against the iconic Camelback Mountain in Paradise Valley, Arizona. Our intimate hideaway features beautifully appointed casitas, a world-class spa, elements restaurant, jade bar, and exceptional resort amenities, all designed to deliver an effortlessly elegant guest experience. At Sanctuary, our people are at the heart of everything we do. Guided by our Vision and Mission, we deliver luxurious, effortlessly elegant experiences by being adaptive, present, and engaged for both our guests and one another. Our culture is built on service, respect, teamwork, integrity, trust, and ownership-while always remembering to have fun. We are committed to developing our team members, encouraging collaboration, and supporting career growth in an inspiring hospitality environment. JOB SUMMARY This position contributes to Sanctuary success by greeting and registering guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to exceed our superior standards. JOB FUNCTIONS Note: the following duties and responsibilities are not all-inclusive. Greet guests immediately with a friendly and sincere welcome using a clear and positive voice. Listen carefully to requests to ensure understanding; respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Prepare reports daily and distributes to all necessary departments. Run back-up reports and keep all reports up to date. Provide room keys and/or special packages as appropriate. Create new reservations and make changes to existing reservations as needed. Communicate with other departments on guest requests to ensure all guest needs are met. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Perform accurate, moderately complex mathematical functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the internal and external telephone calls using positive and clear communication in a courteous and friendly manner. Retrieve mail, small packages and facsimiles for guests as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve the problem within the established guidelines, may include turning problem over to supervisor. Remain calm and alert especially during emergency situations and heavy resort activity. Summon bell staff for assistance to escort guests to their rooms as appropriate. Perform additional duties as requested by Front Office Manager. Requirements: JOB REQUIREMENTS The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Ability to maintain a pleasant disposition and work smoothly in a high stress work environment. Solid interpersonal skills and positive attitude is a must. Computer experience needed, preferably with Opera PMS. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to stand continuously to perform essential job functions. Clear, articulate telephone voice and excellent/professional communication skills required Ability to listen effectively, to speak and write English clearly. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Will be cross trained in different aspects of position and must be easily adaptable to shifting of workloads and specific tasks as operational ends dictate. Detail oriented. Hearing and visual ability to observe and detect signs of emergency situations. Familiarity with the surrounding area is a plus. QUALIFICATIONS Education High School Diploma or equivalent Related Work Experience Hotel/resort reservation or front desk experience preferred. Computer experience needed, preferably with Opera PMS.

Job DescriptionDescription: Life as a Front Desk Agent (PM Shift): As a Front Desk Agent with Superhost Hospitality at Everhome Suites Glendale, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include: Greeting guests upon arrival and ensuring a smooth check-in process. Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions. Handling reservations, cancellations, and guest inquiries with professionalism and efficiency. Managing and resolving guest concerns or issues promptly and courteously. Coordinating with other hotel departments to ensure seamless guest experiences. What We're Looking For: We are seeking an individual with the following attributes: Communication Skills: Excellent verbal and written communication skills. Customer Service: A passion for delivering outstanding customer service. Problem Solving: Ability to handle guest issues with tact and diplomacy. Team Player: Collaborative mindset to work effectively with colleagues. Additional Requirements: Must be able to commute. Availability for PM Shift, weekends, and holidays. What to Expect in Your First Few Months: In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests. The Perks of Working for Us: Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions. Exclusive travel discounts at our hotel partners and franchises worldwide. Participation in our Wellness program to support your overall well-being. On-demand pay opportunities for instant access to earnings between paychecks. Access to a leadership development program and diverse growth opportunities. Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment. How to Apply: Join our Superhost Hospitality team dedicated to delivering exceptional dining experiences. Submit your application online. Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace. About Superhost Hospitality: People Focused. Performance Driven. With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance. Requirements:

Job Description Assists the guest efficiently, courteously and professionally in all front desk related functions. Maintains a high standard of service and hospitality at all times. Education & Experience • High school graduate • College degree preferred • Previous experience working in a in customer service industry • Must write, read and speak English and Spanish • Basic computer skills Physical Requirements • Able to stand for long period of times • Able to bend and reach constantly • Able to lift approximately 30 pounds • Able to work under pressure in a fast paced environment

CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return. ACCOLADES • 2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - #3 Top Destination Spa • 2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort • 2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose • 2024 Reader's Digest - 20 Best Wellness Retreats to Help You Relax and Recharge • 2024, 2023, 2022 OpenTable Diners' Choice Award • 2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US • 2023 Women's Health Travel Awards - Best Yoga Retreat in the World • 2023 Men's Health Travel Awards - Top Relaxation Destination • 2023 TripAdvisor Traveler's Choice Award • 2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US • AAA Four Diamond Rating • AAA Inspector's Best of Housekeeping Award WHY YOU'LL LOVE WORKING AT CIVANA • Complimentary access to wellness classes & programming • Complimentary shift meal • Team member referral bonus • Affordable health insurance starting the 1st of the month following hire date • Generous Team Member & Friends & Family Resort rates and discounts • 401K Retirement plan with Employer Matching IDEAL CANDIDATES FOR FRONT DESK OR GUEST EXPERIENCE: We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. $750 sign on bonus. This is Regular Full Time position. Open availability all days is required all days of the week, including weekends and holidays, between the hours of 6:00am - 10:30pm. As a Guest Experience Guide (Front Desk) you will be responsible for: • Check guests in and out of their rooms • Assist guests with planning their Wellness Journey classes • Take reservations on the phone • Arrange transportation for guests QUALIFICATIONS • Previous customer service experience required. • Previous hotel/resort experience a plus, but not required. • Willing and able to work all shifts including weekends/holidays • Must have reliable transportation • Be able to work in a standing position for long periods of time • Passion for wellness

At HCW Hospitality, we believe first impressions set the tone for a memorable stay. As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You'll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, all while creating a seamless and enjoyable experience for every guest. WHAT YOU'LL DO As a Front Desk Agent at the Hyatt Place Gilbert, you'll be at the heart of our guest experience. In this role, you will: Greet, register, and assign rooms to guests of the hotel. Verify customers' credit and establish payment method. Make and confirm external reservations for dinner, entertainment, and transportation. Compute bills, collect payments, and make change for guests. Answer hotel phone and handle guest requests and inquiries. Transmit and receive messages, using telephones or PMS system. Deposit guests' valuables in hotel safes or safe-deposit boxes. Perform bookkeeping activities, such as balancing accounts. Prepare and serve food orders, beer, wine and cocktails in The Placery. Practice safe work habits and use required safety equipment. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Perform other duties as requested by management. WHAT YOU BRING We're looking for someone who is passionate about hospitality and thrives in a dynamic, fast-paced environment. To succeed in this role, you'll need: Ability to work the 3pm-11pm shift A warm, welcoming demeanor with excellent communication and interpersonal skills. Experience in hospitality or customer service is a plus. Valid Food Handlers card and Arizona Title 4 certification, or ability to obtain one in first seven days of employment. Strong problem-solving abilities and a proactive approach to guest service. The ability to multi-task and remain composed under pressure. Proficiency in basic computer skills and familiarity with hotel management software is preferred. A team-player mentality with a commitment to providing exceptional guest experiences. JOIN HCW HOSPITALITY At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that's committed to making every moment count. Build your future with us at HCW Hospitality, where excellence isn't just expected-it's celebrated. We're an equal opportunity employer, committed to fostering an inclusive and diverse workplace. Salary Description $16.50/hour

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay-it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! What you will have an opportunity to do: We are looking for a highly engaging, customer focused individual to join our Reservations team as a Reservations Agent. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Reservation teams play an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to helping our guests discover their “Wanderlust” experience! If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: You will help guests discover and book their “Wanderlust” experience You will answer calls and greet people from all over the world in a friendly and welcoming manner Make guest reservations for all resort accommodations Ensure accuracy of reservation, recognize guests' needs and requests, and properly communicate requests to appropriate departments. Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort's revenue capabilities. Utilize training of reservations software system to successfully and independently complete reservations in a timely manner. Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness. Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience. Responsible for striving to achieve monthly ADR, conversion, and revenue goals. Maintains a strong familiarity the Resort and surrounding area. Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures. Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest's satisfaction. Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams. Interacts with resort staff in a polite and respectful manner. Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision. Other duties as assigned. What are we looking for? Must be available to work a flexible schedule to include nights, weekends and holidays High school diploma or equivalent Previous hotel or resort experience preferred A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Bilingual in English and Spanish preferred Compensation: - Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

ENTERPRISE: Casino Resort JOB TITLE: Reservations Agent DEPARTMENT NAME: We-Ko-Pa Resort REPORTS TO: Reservations Manager SALARY: $15.00 POSITION STATUS: Regular Full-Time, FLSA NON-EXEMPT HOURS PER WEEK: 40 POSITION DESCRIPTION: The Reservations Agent is responsible for incoming calls for individuals and groups interested in staying at the Resort. The Reservations Agent assists callers in finding the right accommodations to fit their logging needs. Reservations Agents will be assigned revenue goals in order to achieve budgeted transient revenue. These goals will be assessed and reviewed on a monthly basis. Reservations agents will be measured for guest satisfaction through an outside shopping service for effectiveness. ESSENTIAL DUTIES: • Provide exceptional guest service to both external and internal guests by maintaining and exhibiting the Casino Resort We-Ko-Pa Way Service Standards: Smile and Greet, Name and Meet, and Thank you and Goodbye. • Responsible for inputting reservation data into the computer system. • Processed payments confirmed arrangements, and discussed rates, events, and promotions with potential guests. • Records requests for special accommodations and suites. • Responsible for directing calls to the correct guest room and departments. • Processes cancellations modifications and updates in Opera PMS. • Performs all other duties as assigned. • Required to run office equipment such as copiers, fax machines, and scanners. • Required to know the type of rooms available as well as their layout and location. • Required to know the selling status, rates, and benefits of all package plans. • Required to know the resort's policy and how to code each reservation. MINIMUM QUALIFICATIONS: High School Diploma or Equivalent A minimum of one (1) year of experience as a Reservations agent is preferred. Strong guest service experience Experience with Opera PMS preferred. INDIAN PREFERENCE: Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.

Job Description The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. QUALIFICATION STANDARDS Education & Experience: · College course work in related field helpful. · Experience in a hotel or a related field preferred. · High School diploma or equivalent required. · Computer experience required. · Customer Services experience preferred. Physical requirements: · Flexible and long hours sometimes required. · Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Ability to stand during entire shift. General Requirements · Maintain a warm and friendly demeanor at all times. · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. DUTIES & FUNCTIONS Fundamental Requirements · Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. · Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). · Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. · Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. · Review Front Office log and Trace File daily. · Answer inquires from guests regarding restaurants, transportation, entertainment, etc. · Follow all cash handling and credit policies. · Be aware of all rates, packages and special promotions as listed in the Red Book. · Be familiar with all in-house groups. · Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. · Be familiar with hospitality terminology. · Have knowledge of emergency procedures and assist as needed. · Handle check-ins and checkouts in a friendly, efficient and courteous manner. · Use proper two-way radio etiquette at all times when communicating with other employees. · Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. · Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. · Be able to complete a bucket check, room rate verification report, and housekeeping report. · Balance and prepare individual paperwork for closing of shift according to hotel standards. · Maintain and market promotions and guest programs. · Maintain a clean work area. · Assist guests with safe deposit boxes.

This is a Full time position eligible for Group Health Benefits including Medical, Dental and more. Benefits: * Medical, Dental & Vision Insurance * Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life * 401K Retirement Benefits with 4% match and immediate 100% vesting. * Vacation Pay * Paid Sick Time * Holiday pay * Wellness Programs * Travel reduction program (TRP) * Meal allowance per 8-hour shift ($5) * Meal Discounts * Recognition Programs * Safety Shoes program * Team Member Hotel Discounts Essential Functions: * Have knowledge of hotel, hotel staff, and hotel services, including the hours of operations for all departments involved and in the surrounding areas. Has a thorough knowledge of guestrooms including: location, views, amenities, features, types, etc. * Ability to verbally communicate effectively with guests and co-workers. * Offer the hotel guests the best possible service through clear, courteous and proper phone answering procedures. * Be an ambassador by promoting the hotel and restaurant. Greet customers immediately with a friendly and sincere welcome. * Understanding of various payment options, check cashing procedures, and a working knowledge of various outlets charging procedures, to better assists the guest. * Be able to give accurate directions and information to/from regarding the immediate and metro area. * Handle all emergencies according to established procedures. * Ensure all customer complaints are recorded in Guest Ware in a timely and direct professional manner. * Ensure any guests that may experience a problem receive an immediate response along with satisfactory resolution, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner. * Each associate is expected to carry out all requests by management, which the associate is capable of performing. * Be able to check out a guest and close a guest account at time of check out and ascertain satisfaction with bill and related services. * Answer and relay all incoming call properly. * Coordinate all emergencies according to establish procedures. * Handle all functions of the hotel's switchboard. Knowledge and skills: * High school diploma required. * 1-year experience in a similar role. knowledge of hotel and hospitality industry. Hilton experience a plus. * Ability to work a flexible schedule to include weekends and/or holidays. * Ability to communicate effectively with guests and co-workers, both verbally and in writing, both in person and over the phone. * Excellent organizational and follow through skills DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ************************************ or call ************* to let us know the nature of your request.

**This role is Monday through Saturday, 8:30-4:30 PM, January 19th-Febrary 19th, with possible extensions & is onsite in Phoenix, AZ ** Day to Day: This person is responsible for efficiently managing the check-in area, ensuring people are greeted warmly, intake forms are distributed and filled out efficiently. Must be tech savvy to assist with online paperwork (via DocuSign) completed on tablets. They must be able to manage multiple people “checking in” at once by adapting and prioritizing based on the schedule. It is very important to be sure which participants are being assigned to which moderators, to avoid mix-ups, so clear communication with the moderator team is critical. They must proactively reach out to participants via text and phone on the day of participation to confirm arrival. They should be proficient at keeping the team updated about participant status via internal messaging channels. Desired Skills: 2+ years customer service 1+ years with previous experience working in a front desk/receptionist/check in capacity