Front desk agent jobs in Urban Honolulu, HI - 95 jobs

About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields - each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences - then Chugach Government Solutions may be the right fit for you! Job Overview Under the direction of the Logistics Supervisor, the General Clerk II will perform a variety of warehousing and material handling duties requiring an understanding of storage planning. The incumbent must possess warehouse and/or supply experience and know how to competently operate a variety of material handling equipment. Pay Rate: $34.96/Hourly Work Model: Onsite Responsibilities Essential Duties & Job Functions: * Accepts and verifies materials from vendors against receiving documents, notes and reports discrepancies and obvious damages, processes "receiving" in automated system and routes hard copy documentation to appropriate departments. * Routes materials to prescribed storage locations, storing, stacking, or palletizing materials in accordance with prescribed storage methods, ensuring locations are accurately noted in the automated inventory system. * Rearranges and takes inventory of stored material to identify discrepancies, etc. as directed. * Removes material from storage and issues to work documents as required. This task involves processing documentation in an automated inventory system, obtaining all pertinent information from requestor and routing hard copy documentation to the appropriate department. * Help perform periodic stock inventories and prepare material requisitions for replacement items as required. * Will be required to perform various lower classified duties such as (but not limited to) file maintenance, workspace cleanup, maintain warehouse space and telephone answering as required. * Rapid assimilation of the methods used in processing materials in and out of the Government's supply system; the methods used in verifying types and quantities of items against receiving and shipping documentation. * Match specific item identification data such as nomenclature, stock or part number, letter and number codes, quantity and units of issue on containers and stock locations with those on receiving reports and various other forms. * Palletizing, stacking and otherwise placing and arranging items in storage locations in consideration of their size, shape, weight, quantity, type, stock number, letter and number codes, and other storage factors. * Understanding and following the procedures for removing material from storage and assembling for shipment or issue in consideration to quantities, units of issue, and types of items shown on issue requests. * Have thorough knowledge and experience in traditional warehousing and material movement methodologies (receiving, storage, issue, shipping, material handling and distribution). * Will be required to operate Government and DBSI-owned motor vehicles and or other equipment. Must have a Class C License in order to operate a Government vehicle and will be required to read and sign a statement of understanding outlining the rules and regulations regarding government vehicles use. * Supports other department staff as needed or directed. * Assists other trade groups in daily operations where required. * Ability to work overtime as needed. * Performs other duties as assigned. Job Requirements Mandatory: * High school graduate or GED equivalent. * Two (2) years of work experience in the field of logistics or supply. * One (1) year of computer operating experience with emphasis on Microsoft Office software package (Word, Excel, Access). * At least one (1) year of record filling and property inventory experience. * Ability to obtain and maintain a Top Secret Sensitive Compartmented Information (TS/SCI) level clearance. * Valid state driver's license. Reasonable Accommodation: CGS will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Chugach Government Solutions or any if its subsidiaries, please email ******************. Equal Employment Opportunity: Chugach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, pregnancy, disability, genetic factors, protected veteran status or other characteristics protected by law.

Wet'n'Wild Hawaii is Oahu's top 10 most visited family attraction on the island and recently voted Best of Honolulu Magazine's “Best Family Attraction”. We pride ourselves on having FUN! We are currently seeking a Tour Reservationist who can speak, read and understand the Japanese language fluently. The ideal candidate has expert communication skills and is able to maintain an upbeat attitude and work efficiently under high-stress environments. Responsibilities include but not limited to: Answer telephones and enter guest reservations using PonoRez (web-based central reservation system). Change and cancel reservations as guest requests. Process accurate records for coding and tracking reservations and advanced deposits. Maintain good relations with all guests and implement procedures for giving special attention to VIPs. Enter guest reservations into the computer system while assigning reservations to the appropriate rates. Qualifications are but not limited to the following: 1 - 2 years tour reservations experience. Familiar using PonoRez (web-based central reservation system). Valid Driver's License and own transportation is required. Must be self-driven, motivated and possess excellent relationship-building skills. Excellent verbal and written communication skills. Able to work on weekend, holidays and some evenings. Strong computer proficiency including MS Office Suite.

This position is responsible for facilitating access for individuals seeking care at a comprehensive group dental practice. Requires an organized individual with the ability to multi-task and accurately input/assess patient information. Functions primarily to: coordinate and schedule appointments for three - five dentist at a time (or over 650 appointments weekly); verify insurance eligibility of all scheduled patients, greet and process patients; answer approximately 800 phone calls per week; review all medical histories and initiate medical/legal consents; retrieve/file/update or construct patient records daily; update individual dental operatory schedules; collect patient payments; collect/process mail, and perform tasks related to meeting Meaningful Use requirements. EDUCATION/EXPERIENCE: 1. High School Diploma or equivalent 2. Customer service and oral communication experience highly desired 3. Dental experience preferred 4. Valid Driver's License 5. Approval of Dental Director and Office Manager in lieu of experience, training, work history is required An Equal Employment Opportunity / Affirmative Action Employer

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: + 100% full coverage of healthcare for you and your eligible dependents + Tuition paid upfront at network schools + Free lunch + Free parking + Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services. **Responsibilities :** + Assist guests during check-in and check-out, phone interaction, and face-to-face interaction + Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast + Strong computer skills and knowledge is required + Must feel comfortable handling large amounts of money and possesses a high-level of integrity + Ability to reflect a professional image while maintaining guest privacy + Must stay calm in highly stressful situations and be knowledgeable of emergency procedures + Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night. + Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods. **Basic Qualifications :** + **Proficient in English and Japanese Language** + Previous cash handling experience + Previous computer experience + Ability to perform in a fast-paced and sometimes stressful working environment + Ability to multi task + Ability to confidently utilize service recovery methods + Enthusiastic about interacting and helping guests + Receptive to special requests + Willing to follow instructions and take direction + You must be at least 18 years of age to be considered for this role + Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred **Preferred Qualifications:** + Knowledge of Hawaiian language preferred + Previous work experience in a Hotel/Front Desk environment + Previous experience in a high volume, fast paced office type environment + Previous Leadership experience + Previous experience working in a Hawaiian tourism or hospitality role **Additional Information :** **SCHEDULE AVAILABILTY** Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. **SUBMITTING YOUR APPLICATION** After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $35.84 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: **************************************** **Job ID:** 1329772BR **Location:** Kapolei,Hawaii **Job Posting Company:** "Aulani, A Disney Resort & Spa" The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO APPLY. Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed. We encourage you to join our team and apply for this exciting opportunity today! RESPONSIBILITIES OF A GUEST SERVICE AGENT SHIFT LEADER As a Shift Leader, you will perform room reservation tasks and assist guests daily; provide guidance and direction relating to housing policies and procedures; and field emergencies or support to resolution of crisis situations as they occur. Here are a few of the key responsibilities you can expect in this role: Oversees work performed in assigned area(s) including performance of contract cleaning personnel. Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards, providing direction and follow-up to custodial staff as required. Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. Processes and updates reservations into the Maestro system in a timely and accurate manner. Prepares registration cards and key packets, updates files, and completes reports timely. Calculates guest folios, collects payments, and balances cash drawer(s) accurately. Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. Logs work orders/maintenance requests into IMPAK system as needed. Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually. Completes assigned special projects timely. Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks. Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks. Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency. Maintains a positive work environment, enforces Center policies, and address complaints and performance issues properly. Provides appropriate service and assistance to guests. Answers telephone calls, responds to emails, and addresses concerns and complains in a timely and professional manner. Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience - At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years. Experience should also include a demonstrated capacity of using computerized systems. Demonstrated Ability - To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. Knowledge - Of office practices and procedures; of correct English grammar, punctuation, spelling, and word usage; and of office machines and equipment; of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.) Physical Requirements - Able to climb stairs, use a ladder, carry supplies and equipment weighing up to 20 pounds, walk between campus buildings spread across 10-acre campus, access and operate electrical switches and water valves, and perform other physical, activities related to accomplishing the duties of the position. Technology - Experience using multiple computer systems which demonstrates the ability to effectively use programs used in EWC Housing including Microsoft 365 (Outlook, Teams, Word, Excel, Calendar, Etc.), Maestro Property Management System, Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba Atlas Key System, Adobe Sign and Rave Alert Notifications. The Center will provide training on how to use our computer systems within Housing operations. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: Competitive Salary and Benefits The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off. Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization. Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in this role, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you - both in terms of what they do and don't say - can make a difference in whether you'll be hired. So, it's extremely important that you choose wisely when deciding who to use as a reference. The East-West Center is a premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.

As an ON-CALL Guest Experience Agent you would be responsible for completing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. Here's why you'll love it here! - We offer an excellent benefits package to our on-call Team Members that include: * Salary Range: $29.05 - $36.31 per hour * Medical, Dental, and Vision insurance * Financial Wellness - 401k/pension plan * Team Member Travel Program - enjoy discounted rates at incredible properties around the globe * Generous Paid Time Off Program * Paid Sick Days * Team Member Recognition and numerous learning and advancement opportunities... and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Additional Responsibilities: * Answer all incoming calls in a courteous and timely matter. * Assisting callers with any questions/inquiries/concerns that he or she may have in regards to our property. * If call needs to be transferred to a specified department, obtain as much information from the caller so that you may transfer the call accordingly. * Responsible for knowledge regarding groups, VIP's, transients, special events. * Serve as an unending informational source for all hotel guests. * Responsible for knowledge regarding groups, VIP's, transients, special events. * Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance. * Read daily departmental e-mails as well as Guest Experience Pre-Arrival e-mails. * Encourage to visit local attractions, take tours and be familiar with hours of operations. * All other miscellaneous responsibilities as assigned and deemed appropriate by management. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: * High school diploma or equivalent required. * Must be able to communicate clearly with guests over the telephone. Excellent oral and written English communication skills. * Ability to communicate effectively with Management. * Must have excellent organizational skills and be able to multi-task. * Ability to work well under deadline pressure. * Must be available to work various shifts, including but not limited to evenings, weekends, overnights, and holidays, as scheduled. It would be advantageous in this position for you to demonstrate the following capability: * Prior experience with property management systems highly preferred. * Ability to speak second language highly preferred. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The beautiful and ultra-luxury Ka La'i Waikiki Beach, LXR Hotels & Resorts newest addition, is seeking a Guest Reception Agent. Ka La'i Waikiki Beach spans 38 stories with residential-style suites, designed for comfort and convenience, including fully-equipped kitchens, wellness facilities designed for relaxation, an infinity pool and heated whirlpool. Our guests feel at home with thoughtful service, and tranquil spaces inspired by nature. Quiet moments fill the spa, a peaceful place inspired by Hawaii's landscape. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests EOE/AA/Disabled/Veterans What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

This role is tasked to implement and manage the process of transferring passengers from checking in to boarding Lāna'i Air aircraft, ensuring that all guests meet internal policies, procedures, and safety, security regulations. In this role, guest service must be delivered in a manner that is both high touch and high quality. This role will be responsible for providing security and protection for travelers across all Lanai Air flights in a courteous and professional manner. This position will also assist with flight reservations, logistical services, including coordination of ground transportation and tracking of the guest's inbound flights into and within the State of Hawaii. This position will also participate in the ground service during the arrival and departure process as guests transition through the Honolulu Airport and Lāna'i Air Hanger facility on O‘ahu and Lana`i. This position may also be tasked with other logistical coordination with third party vendors (aircraft operator, ground service support, and ground transportation) on Lāna'i and Oahu. The primary goal of this position is to support the overall efforts of Lānaʻi Air in increasing occupancy for the Four Seasons Hotels on Lāna'i and to provide reliable and seamless service to all travelers on Lanai Air. Compensation: $22.33/hour (non-exempt) Reporting Relationship: Reports to: Lāna'i Air Assistant Manager Supervises: n/a Coordinates with: Four Seasons Lāna‘i, System Operation and Reservation Coordinators, Ground Service Attendants, Ground Transportation Vendors Quality Standards: Conduct individual and business affairs in highest ethical and legal fashion. Establish and contribute to a supportive, creative, enthusiastic, and cooperative working environment for all. Build strong communication links with supervisors, peers, and employees. Continuously strive for excellence in the workplace, the Company environment, and as a Company representative. Comply with all Company policies and standards. Conducts business in alignment with the Mission, Vision, and Values of Pūlama Lāna‘i. Qualification/Requirements: Hospitality experience with a high end resort, highly preferred. 1 year of logistical coordination or sales/marketing experience, preferred. 1 year of clerical experience, preferred. Must be proficient in Outlook, Word, Excel, Internet, and other applicable software. Requires proficiency and professionalism in writing emails to passengers/guests. Requires excellent written and verbal communication and organizational skills. Requires relating to people in a friendly and professional manner. Requires working to established procedures and maintaining reliable work attendance. Must be detailed oriented. Requires the ability to follow oral and written instructions. Requires good judgment and a common sense approach to the work. Able to think and make effective decisions quickly. Able to create effective working relationships with other employees and third party vendors. Must be able to maintain a positive attitude and work under conditions that are changing on a moment's notice. Must be able to foster teamwork within the department and with other business entities. Requires an ability to take responsibility and be accountable. Must be skilled in multi-tasking. The work load is constant and must be handled in a timely manner. Responsible to handle a variety of tasks at the same time. Works harmoniously and professionally with co-workers and third party vendors. Must be able to problem solve and identify resources to use when faced with irregular operations. Education/Experience: Hospitality experience with a high-end resort, highly preferred. TSA experience and/or certification preferred. 1 year of logistical coordination or sales/marketing experience preferred. 1 year of clerical experience preferred. Knowledge/Skills: Must be proficient in Outlook, Word, Excel, Internet, and other applicable software. Requires proficiency and professionalism in writing emails to passengers/guests. Requires excellent written and verbal communication and organizational skills. Requires relating to people in a friendly and professional manner. Requires working to established procedures and maintaining reliable work attendance. Must be detailed oriented. Requires the ability to follow oral and written instructions. Requires good judgment and a commonsense approach to the work. Able to think and make effective decisions quickly. Able to create effective working relationships with other employees and third-party vendors. Must be able to maintain a positive attitude and work under conditions that are changing at a moment's notice. Must be able to foster teamwork within the department and with other business entities. Requires an ability to take responsibility and be accountable. Must be skilled in multi-tasking. The workload is constant and must be handled in a timely manner. Responsible for handling a variety of tasks at the same time. Works harmoniously and professionally with co-workers and third-party vendors. Must be able to problem solve and identify resources to use when faced with irregular operations. Required Work Cards/Certifications: Ability to obtain an AOA badge and ramp license from the State of Hawaii Department of Transportation. Valid Hawaii Driver's License and successful review of Motor Vehicle Record. Must be able to successfully complete regulatory screening training and obtain applicable certification. Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, talk, and listen. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distant vision, and color vision. The employee is occasionally required to operate objects, tools, or controls. The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, of all duties, responsibilities and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Essential Duties Assist with creating Lāna‘i Air as a high end, seamless operation with specific mission to aid in the development of clientele for the Four Seasons Lāna‘i, and be a reliable alternative for the residents of Lanai. Serves as the initial point of contact for greeting guests upon arrival and as the last point of contact as guests depart, providing a fond farewell. Responsible for passenger boarding and assists with loading baggage as needed. Anticipate issues when dealing with delays and airport congestion and proactively finds creative and effective solutions in favor of guest service for a seamless experience. Communicate effectively with aircraft operator, ground support, and ground transportation in Honolulu and Lanai to ensure accurate communication of details for the guest arrival and transfer. Responsible for emailing the confirmation receipt to the customer, which may require customization of the receipt depending on the required transportation. Responsible for monitoring the cleanliness of any office space and lounge area. Greet guests individually, by surname, upon arrival and during their wait period before their flight leaves. Throughout guest time in the lounge, handle all guest interactions with the highest level of hospitality and professionalism. Accommodate special requests whenever possible, resolve guest complaints, and assist guests with inquiries. Assists with passenger ground service in Honolulu. Operating various screening equipment and technology to identify dangerous objects on passengers, or their accessible property, and preventing those objects from being transported onto aircraft. Performs searches and screening, which may include physical interaction with passengers (e.g., pat downs, accessible property searches) conducting bag searches and lifting/carrying bags, bins and personal property weighing up to 20lbs. Controlling terminal entry and exit points Complete required logs, forms and other paperwork applicable to assigned duties. Perform other duties as assigned.

The Salvation Army Hawaiian and Pacific Islands Division Ray and Joan Kroc Corps Community Center Kapolei, Hawaii Rev: 10/17/24 Front Desk Attendant DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii) SUPERVISOR: Member Services Manager FLSA STATUS: Non- Exempt CLASSIFICATION: Part Time, Hourly $15.00 - $15.50 GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people. MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus. POSITION SUMMARY: The Front Desk Attendant is responsible for providing exceptional customer service experiences. The Front Desk Attendant will be responsible for membership sales and/or verifying membership through a Point of Sales (POS) system, providing information, and answering questions about available programs and retention and appreciation of all guests. The Front Desk Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community. MINIMUM REQUIREMENTS: High School Diploma or GED equivalency. Must be computer literate with proficient typing skills and the ability to use new software programs with basic training. Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff. PREFERRED EDUCATION AND EXPERIENCE: Experience with a Point of Sales (POS) system preferred. Experience in membership recruitment preferred. Two years' experience as a cashier and/or in customer service preferred. ESSENTIAL FUNCTIONS: Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcome and have a positive experience. For example, smile, make eye contact, use member's or guest's name whenever possible, ensure that questions are answered. Conducts informative tours of the Kroc Center Hawaii. Provides membership information to interested parties and explains the benefits of membership to all guests and visitors. Processes membership applications and guest passes for guests and members according to established procedures. Receive payment by cash, check, credit card or debit card. Compute and record totals of transactions; issue receipts, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor and verify access of members and guests into the appropriate areas; ensure that there is no misuse or abuse of identification cards. Provides prompt, professional, and courteous customer service by knowing current program and activity offerings and helps guests and members have their inquiries effectively addressed. Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members and guests. Promote memberships, guest passes, and retail items utilizing the POS kiosk system. Receive and answer incoming telephone calls and visitors in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner. Communicate with members, guests, co-workers, and the general public using appropriate verbal and written language skills. Maintains the orderliness and cleanliness of the membership lobby, front desk, and makes sure public areas are safe, clean, and neatly arranged at all times. Responsible for all opening and closing duties and securing the POS area at the end of shift. Handle and resolve member's and guests' complaints, by obtaining and evaluating all relevant data to handle complaints and inquiries. Follow up with members and guests to ensure high-level satisfaction and determine future requirements. Notify Member Service Manager or leads of all issues and refer guests or members to them if further action is needed. Notify the appropriate department, staff, or manager to resolve issues, or by handling simple issues personally. Assist Services Manager and leads in maintaining a membership database of records utilizing a complex computer program. Ensures confidentiality of all data. Provide administrative support to include filing, data entry and mailing. Provide back-up support for Child Watch. Adhere to The Salvation Army's policies and procedures in handling cash and accounting procedures. Assist in the receipt and safekeep of all cash from each program venue. Assist the Member Services Manager and leads to ensure staff communicates daily with the Facilities Department to address cleanliness and maintenance related issues. Assist the Member Services Manager and leads to ensure staff exceed first-class customer service expectations. Maintains healthy relationships with coworkers by exhibiting good communications skills and positive attitude. follow and ensure adherence to The Salvation Army Policies and Procedures. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii. Attend staff meetings and other administrative meetings. Maintain regular and punctual work attendance. Available to work a flexible schedule that includes working on weekends, holidays, and evenings. Perform other duties as assigned. MENTAL DEMANDS: Able to prioritize and organize work assignments and take projects from beginning through completion. Able to perform job functions with attention to detail, speed and accuracy. Able to work in a fast-paced environment and maintain poise under pressure. Is self-motivated, energetic, enthusiastic, motivational, and able to maintain a self-directed schedule. Genuine interest and commitment to providing quality service. Respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgment. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work. Able to work with limited supervision, and work in a team setting with other professionals. Exercise good judgment and comfortable taking initiative with projects. PHYSICAL DEMANDS: The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching, and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds. This employee may also be required to work weekends, holidays, and evenings. COMMUNICATION DEMANDS: The position requires talking to co-workers, members/guests and vendors; requires written communication to and from co-workers, members/guests and vendors; talking on the telephone; requires responding to written or verbal requests of co-workers, members/guests and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies. The position requires the ability to interact with co-workers and the public in a positive professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances. EQUIPMENT NEEDS: The equipment used includes general office equipment such as computers, point-of-sales kiosks, photocopiers, scanners, printers, fax machines, telephones, microphones, audio-visual equipment, 10-key calculator, and automobile. DESCRIPTION OF WORK ENVIRONMENT: Most work will be indoors at the Kroc Center Hawaii Front Desk in Kapolei and at the Kroc Center Hawaii administration office. Attendance at training and conferences may be required. Uniforms may be required, such as wearing Kroc Center Hawaii apparel. CERTIFICATES & LICENSES: The candidate chosen for this position must have a valid driver's license and insured transportation. On an annual basis, employees are required to participate in The Salvation Army's Fleet Safety Program. May require CPR and First Aid Certification CLEARANCES: The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered. The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.. his document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

As an ON-CALL Guest Experience Agent you would be responsible for completing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. Here's why you'll love it here! - We offer an excellent benefits package to our on-call Team Members that include: Salary Range: $29.05 - $36.31 per hour Medical, Dental, and Vision insurance Financial Wellness - 401k/pension plan Team Member Travel Program - enjoy discounted rates at incredible properties around the globe Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities... and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Additional Responsibilities: Answer all incoming calls in a courteous and timely matter. Assisting callers with any questions/inquiries/concerns that he or she may have in regards to our property. If call needs to be transferred to a specified department, obtain as much information from the caller so that you may transfer the call accordingly. Responsible for knowledge regarding groups, VIP's, transients, special events. Serve as an unending informational source for all hotel guests. Responsible for knowledge regarding groups, VIP's, transients, special events. Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance. Read daily departmental e-mails as well as Guest Experience Pre-Arrival e-mails. Encourage to visit local attractions, take tours and be familiar with hours of operations. All other miscellaneous responsibilities as assigned and deemed appropriate by management. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: High school diploma or equivalent required. Must be able to communicate clearly with guests over the telephone. Excellent oral and written English communication skills. Ability to communicate effectively with Management. Must have excellent organizational skills and be able to multi-task. Ability to work well under deadline pressure. Must be available to work various shifts, including but not limited to evenings, weekends, overnights, and holidays, as scheduled. It would be advantageous in this position for you to demonstrate the following capability: Prior experience with property management systems highly preferred. Ability to speak second language highly preferred. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Description Role and Responsibilities As a guest service agent, you are professionally responsible for providing exemplary services to the guests whenever they make an entry in the hotel, during their stay, and whenever they depart. Guest service Agent responsibilities include taking care of the guests in a professional and courteous manner ● Greet and welcome guests who are checking in, and arrange for the collection and storage of their luggage ● Pay attention and listen carefully to the needs of the guest and attend to their special needs ● Give outstanding service to guest that have checked in and greet them in a friendly manner and interact in a positive way ● Responsible for efficient handling of the guests and to make sure that they check in and check out as per the rules and regulations ● Promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department ● Answer phone calls and keep track of in-house activities ● Respond to guest and potential guest inquiries regarding the availability of rooms and the cost of stay. ● Demonstrate ● Maintain up-to-date knowledge on current services that are being offered. ● Ability to ensure information is effectively conveyed to the customer. ● Ensure rooms have been allocated properly, and hand over keys to the guest ● Complete all registration and check-in procedures have been followed and completed properly ● Successfully input guest-related information, maintain, update, and post accurately ● Complete start of shift and end of shift reconciliation, including cash count and balancing to the shift report ● Responsible for ensuring that the bills generated are posted to the appropriate accounts Qualifications and Education Requirements Essential: ● Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding ● Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimal supervision, ● Ability to work comfortably in pressure situations and should be able to deal with a diverse range of people and help in resolving their issues in a calm and quiet manner. ● Flexible to work assigned shifts, extended hours, weekends, holidays, and may need to work overtime. ● Excellent organizational and time management skills. ● Ability to adapt to changing conditions and keep updated with current knowledge within the hotel industry. ● Interpersonal skills and the ability to work well with co-workers and the public Desirable: ● Prior guest relations training ● High School graduate or equivalent vocational training Various Shifts include: 6a-2p, 7a-3p, 8a-4p, 9a-5p, 2p-10p, 3p-11pm

Our fully integrated multidisciplinary neuroscience center helps to improve the lives of people with neurological conditions through excellence in clinical practice, education, research and compassionate patient care. Hawaii Pacific Neuroscience has 2 facilities located on the campus of Castle Medical Center in Kailua and St Francis Kapuna Village in Honolulu within our inviting, patient-centered environment, patients have easy access to a full range of state-of-the-art diagnostic procedures and services. In addition to General Neurological Evaluations, we also offer the following multidisciplinary sub-specialty clinics with interdisciplinary specialists trained in this specific field. Job Description HPN's Front Office Associate will be on the front lines in patient care and will be responsible for assisting the Medical Assistant with front desk duties to ensure smooth day to day operations. Will be responsible for organizing files, draft messages, schedule appointments, and support other staff. Will perform a variety of clerical and organizational tasks that are necessary to run the organization efficiently. Must be efficient in creating spreadsheets, composing messages, manage databases, interpret reports, and manage documents. Other Assignments include: -- Answer phones -- First point of contact or when Administrative Medical Assistant is unavailable -- Data Entry of medical information -- Responsible for faxing and filing medical record requests -- Overview and Assign documents to the appropriate staff member for completion -- Take in copays and produce a day sheet report -- responsible for the cash box and managing petty cash -- Will work with all Microsoft office software, Box accounts, Google apps for business, Company server and will be responsible for any copying of reproducible for the week. -- Will be responsible for overseeing all front office activities and will advise staff members of work that needs to be completed by asking them for assistance -- Main point of contact for Administrator and will be asked to advise management on current needs of the front office. Administrator will ask for weekly updates on necessary changes and will be ultimately responsible for work that is incomplete. -- Office and Medical Supply management. Will assist in keeping a running list of supply orders, will research offers and products, negotiate for pricing, order, track, receive and stock inventory -- Will work with MA to establish Letter Sets for pts i.e. work release letters, requests for more information, School notes. Letters are kept on the Pt Care Drive for access to clinic staff. (patient specific letters) -- Run recall lists and maintain patient specific reminder alerts from the Hub -- Will act as an assistant to the biller and will provide support in delinquent accounts, establish out of office encounters, and answer simple billing questions or refer to the medical biller for further detail. -- Will work with administrator to send out promotional material -- Assist in meeting arrangements and set up as needed at the request of management Qualifications High School Diploma, Associates or higher is preferred. 1 year of experience working with all Microsoft products. Ability to pay attention to detail and multitask in a fast paced environment while under pressure is essential. Demonstrate customer service skills and ability to handle difficult patients when necessary. Must be a team player who is eager to work with all associates, patients, vendors, and outside offices. Additional Information All your information will be kept confidential according to EEO guidelines. Please forward updated Resume with salary recommendations/history along with HPN Application for immediate review. HPN Application can be found at: *************************************************************

Job DescriptionSalary: $21.92/hour ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO APPLY. Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed. We encourage you to join our team and apply for this exciting opportunity today! RESPONSIBILITIES OF A GUEST SERVICE AGENT SHIFT LEADER As a Shift Leader, you will perform room reservation tasks and assist guests daily; provide guidance and direction relating to housing policies and procedures; and field emergencies or support to resolution of crisis situations as they occur. Here are a few of the key responsibilities you can expect in this role: Oversees work performed in assigned area(s) including performance of contract cleaning personnel. Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards, providing direction and follow-up to custodial staff as required. Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. Processes and updates reservations into the Maestro system in a timely and accurate manner. Prepares registration cards and key packets, updates files, and completes reports timely. Calculates guest folios, collects payments, and balances cash drawer(s) accurately. Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. Logs work orders/maintenance requests into IMPAK system as needed. Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually. Completes assigned special projects timely. Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks. Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks. Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency. Maintains a positive work environment, enforces Center policies, and address complaints and performance issues properly. Provides appropriate service and assistance to guests. Answers telephone calls, responds to emails, and addresses concerns and complains in a timely and professional manner. Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years. Experience should also include a demonstrated capacity of using computerized systems. Demonstrated Ability To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. Knowledge Of office practices and procedures; of correct English grammar, punctuation, spelling, and word usage; and of office machines and equipment; of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.) Physical Requirements Able to climb stairs, use a ladder, carry supplies and equipment weighing up to 20 pounds, walk between campus buildings spread across 10-acre campus, access and operate electrical switches and water valves, and perform other physical, activities related to accomplishing the duties of the position. Technology Experience using multiple computer systems which demonstrates the ability to effectively use programs used in EWC Housing including Microsoft 365 (Outlook, Teams, Word, Excel, Calendar, Etc.), Maestro Property Management System, Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba Atlas Key System, Adobe Sign and Rave Alert Notifications. The Center will provide training on how to use our computer systems within Housing operations. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: Competitive Salary and Benefits The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off. Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization. Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in this role, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you both in terms of what they do and dont say can make a difference in whether youll be hired. So, its extremely important that you choose wisely when deciding who to use as a reference. The East-West Center isa premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: * 100% full coverage of healthcare for you and your eligible dependents * Tuition paid upfront at network schools * Free lunch * Free parking * Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services.

The beautiful and ultra-luxury Ka La'i Waikiki Beach, LXR Hotels & Resorts newest addition, is seeking a Guest Reception Agent. Ka La'i Waikiki Beach spans 38 stories with residential-style suites, designed for comfort and convenience, including fully-equipped kitchens, wellness facilities designed for relaxation, an infinity pool and heated whirlpool. Our guests feel at home with thoughtful service, and tranquil spaces inspired by nature. Quiet moments fill the spa, a peaceful place inspired by Hawaii's landscape. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: * Hospitality - We're passionate about delivering exceptional guest experiences. * Integrity - We do the right thing, all the time. * Leadership - We're leaders in our industry and in our communities. * Teamwork - We're team players in everything we do. * Ownership - We're the owners of our actions and decisions. * Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: * Quality * Productivity * Dependability * Customer Focus * Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Salvation Army Hawaiian and Pacific Islands Division Ray and Joan Kroc Corps Community Center Ewa Beach, Hawaii Rev: 12/5/24 Front Desk Attendant DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii) SUPERVISOR: Member Services Manager FLSA STATUS: Non- Exempt CLASSIFICATION: Part Time, Hourly $15.00 - $15.50 GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people. MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus. POSITION SUMMARY: The Front Desk Attendant is responsible for providing exceptional customer service experiences. The Front Desk Attendant will be responsible for membership sales and/or verifying membership through a Point of Sales (POS) system, providing information, and answering questions about available programs and retention and appreciation of all guests. The Front Desk Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community. MINIMUM REQUIREMENTS: High School Diploma or GED equivalency. Must be computer literate with proficient typing skills and the ability to use new software programs with basic training. Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff. PREFERRED EDUCATION AND EXPERIENCE: Experience with a Point of Sales (POS) system preferred. Experience in membership recruitment preferred. Two years' experience as a cashier and/or in customer service preferred. ESSENTIAL FUNCTIONS: Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcome and have a positive experience. For example, smile, make eye contact, use member's or guest's name whenever possible, ensure that questions are answered. Conducts informative tours of the Kroc Center Hawaii. Provides membership information to interested parties and explains the benefits of membership to all guests and visitors. Processes membership applications and guest passes for guests and members according to established procedures. Receive payment by cash, check, credit card or debit card. Compute and record totals of transactions; issue receipts, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor and verify access of members and guests into the appropriate areas; ensure that there is no misuse or abuse of identification cards. Provides prompt, professional, and courteous customer service by knowing current program and activity offerings and helps guests and members have their inquiries effectively addressed. Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members and guests. Promote memberships, guest passes, and retail items utilizing the POS kiosk system. Receive and answer incoming telephone calls and visitors in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner. Communicate with members, guests, co-workers, and the general public using appropriate verbal and written language skills. Maintains the orderliness and cleanliness of the membership lobby, front desk, and makes sure public areas are safe, clean, and neatly arranged at all times. Responsible for all opening and closing duties and securing the POS area at the end of shift. Handle and resolve member's and guests' complaints, by obtaining and evaluating all relevant data to handle complaints and inquiries. Follow up with members and guests to ensure high-level satisfaction and determine future requirements. Notify Member Service Manager or leads of all issues and refer guests or members to them if further action is needed. Notify the appropriate department, staff, or manager to resolve issues, or by handling simple issues personally. Assist Services Manager and leads in maintaining a membership database of records utilizing a complex computer program. Ensures confidentiality of all data. Provide administrative support to include filing, data entry and mailing. Provide back-up support for Child Watch. Adhere to The Salvation Army's policies and procedures in handling cash and accounting procedures. Assist in the receipt and safekeep of all cash from each program venue. Assist the Member Services Manager and leads to ensure staff communicates daily with the Facilities Department to address cleanliness and maintenance related issues. Assist the Member Services Manager and leads to ensure staff exceed first-class customer service expectations. Maintains healthy relationships with coworkers by exhibiting good communications skills and positive attitude. follow and ensure adherence to The Salvation Army Policies and Procedures. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii. Attend staff meetings and other administrative meetings. Maintain regular and punctual work attendance. Available to work a flexible schedule that includes working on weekends, holidays, and evenings. Perform other duties as assigned. MENTAL DEMANDS: Able to prioritize and organize work assignments and take projects from beginning through completion. Able to perform job functions with attention to detail, speed and accuracy. Able to work in a fast-paced environment and maintain poise under pressure. Is self-motivated, energetic, enthusiastic, motivational, and able to maintain a self-directed schedule. Genuine interest and commitment to providing quality service. Respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgment. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work. Able to work with limited supervision, and work in a team setting with other professionals. Exercise good judgment and comfortable taking initiative with projects. PHYSICAL DEMANDS: The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching, and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds. This employee may also be required to work weekends, holidays, and evenings. COMMUNICATION DEMANDS: The position requires talking to co-workers, members/guests and vendors; requires written communication to and from co-workers, members/guests and vendors; talking on the telephone; requires responding to written or verbal requests of co-workers, members/guests and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies. The position requires the ability to interact with co-workers and the public in a positive professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances. EQUIPMENT NEEDS: The equipment used includes general office equipment such as computers, point-of-sales kiosks, photocopiers, scanners, printers, fax machines, telephones, microphones, audio-visual equipment, 10-key calculator, and automobile. DESCRIPTION OF WORK ENVIRONMENT: Most work will be indoors at the Kroc Center Hawaii Front Desk in Kapolei and at the Kroc Center Hawaii administration office. Attendance at training and conferences may be required. Uniforms may be required, such as wearing Kroc Center Hawaii apparel. CERTIFICATES & LICENSES: The candidate chosen for this position must have a valid driver's license and insured transportation. On an annual basis, employees are required to participate in The Salvation Army's Fleet Safety Program. May require CPR and First Aid Certification CLEARANCES: The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered. The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.. his document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.