The FrontDeskAgent is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
Maintains
guest service
as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests' needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Hotel Standards
FrontDesk Operations
Greet all guests (internal and external)
Process guest reservations, registration (check-in) and departures (check-outs)
Offer guest assistance at every opportunity
Respond to all guest requests efficiently
Ensure guest satisfaction by following through on requests and other needs
Provide information to guests about hotel policies, services and amenities
Provide information, directions and other assistance as necessary about the local area
Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Monitors all cash, check, credit card and ledger accounts through shift reports and performs audit functions if assigned
Maintain daily logs and checklists
Effectively communicate all pertinent information to other employees within the department
Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.
Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, and other areas as necessary
Assist guests with booking and modifying reservations as needed
Comply with all standards and regulations to encourage safe and efficient hotel operations
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain and organize work area regularly and monitor lobby cleanliness
Other duties as required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High School diploma or equivalent, plus relative experience in customer service
LANGUAGE AND MATHEMATICAL SKILLS
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs
CERTIFICATES, LICENSES, REGISTRATIONS
None required at this time.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear
Frequently required to reach with hands and arms
Occasionally required to stoop, kneel, or crouch
Occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus
$33k-40k yearly est. 60d+ ago
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Visitor Services Receptionist
Munson Willliams Proctor Art Institute
Front desk agent job in Utica, NY
Do you love welcoming visitors and have a passion for art? Munson is seeking candidates for a part-time (as needed) Visitor Services Receptionist. Serving as the first point of contact for visitors, the Visitor Services Receptionist will demonstrate superior customer service in person and on the phone, and will conduct transactions and interactions in a professional and courteous manner. The Visitor Services Receptionist warmly greets those entering the building, sells tickets, offers directions to Museum exhibitions, and imparts general knowledge about all of the organization and its events.
The work is flexible, and hours will vary based upon availability. Must be able to work daytime, evening and weekend hours.
Our Culture
Munson is committed to community engagement and belonging. We encourage applications from all qualified candidates, regardless of background, and welcome the unique perspectives and experiences they bring. If your skills and qualifications align with this opportunity, we invite you to apply to join our team. This position will model the values and culture of the organization to colleagues and the public by being welcoming, inclusive, and respectful and will value collaboration across the organization.
ESSENTIAL JOB FUNCTIONS:
Acts as first Munson public representative by greeting all who enter the Museum in a friendly, courteous, and welcoming manner.
Answers incoming calls quickly and professionally and transfers to the appropriate department or accurately answers callers' questions.
Actively promotes membership sales, encourages visitors and callers to attend events, exhibitions or films, or to take classes at the School of Art. Stays informed on all events, exhibitions, classes, workshops, etc. to accurately communicate information to callers and visitors.
Sells tickets for events/programs and processes deposits
Assists employees with inquiries, call transfers, and paging systems to locate or relay information to Physical Plant, Campus Safety, and other staff.
Operates office equipment as needed.
Offers special amenities as appropriate for visitors - wheelchairs, hearing equipment for movies, or audio guides for exhibitions
Serve on interdivisional committees, and perform other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES:
High school diploma or equivalent
1 to 3 years experience in customer service or reception preferred
An arts background a plus!
COMPUTER MACHINE & EQUIPMENT SKILLS:
Advanced personal computer skills that include the ability to send/receive e-mail messages, post information to a database or spreadsheet, and perform advanced word processing, bookkeeping, and/or data entry. Knowledge/use of computer, printer, photocopier, phone system, fax machine, and scanner. Requires experience with Microsoft Word, Excel, and PowerPoint and various software programs.
The final candidate will be required to complete a post-offer, pre-employment background check.
Munson is an equal opportunity employer.
$30k-37k yearly est. Auto-Apply 60d+ ago
Front Desk
Retro Fitness 3.4
Front desk agent job in Yorkville, NY
The FrontDesk employee is the face of the Retro Fitness outlet; they are the person a member sees when he or she first walks into the facility. It is important that this person be TEAM oriented with great communication skills. The FrontDesk employee wears many hats while also ensuring a positive member experience.
Live by the RETRO values - integ Rity, dEdication, consis Tency, expe Rience and inn Ovation!
Requirements
⦁ A positive upbeat personality.
⦁ Weekend Availability
⦁ Effective ability to communicate with customers, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible and pays attention to detail.
⦁ CPR/AED training preferred.
⦁ Prior sales experience in a retail setting is preferred.
⦁ Successful completion of all Retro University courses.
Weekend availability preferred.
MUST be available for shifts (Opening starting as early as 4:45AM, mid-day shifts and closing shifts as late as 10PM.)
Environment
⦁ Working environment is inside the Retro Fitness Outlet. Working hours could vary and include mornings, evenings, and weekends.
Direct report
This position is supervised by the positions below and in order of:
⦁ Retro Fitness General Manager
Retro Fitness Mission Statement
Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; making America a healthier place 1 visit, 1 rep, 1 mile at a time.
Responsibilities of FrontDesk Staff Member
⦁ Greeting and checking in members as they come in.
⦁ Resolving member issues in an effective manner.
⦁ Membership sales and retention.
⦁ Following up with prospects.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.
All FrontDesk employees are to wear company staff shirt along with either Khaki pants or black athletic pants. Sneakers must always be worn. No boots, heals, or open toe shoes or sandals. FrontDesk staff should always be well groomed and neat. Opening shift employees are required to be inside the facility 15 minutes prior to scheduled opening time ensuring all items on the Opening Checklist are performed before members arrive. Closing employees are to close the facility at the established time. Employees are not to count money until all members have left the Retro Fitness outlet and the doors have been locked. Compensation: $14.20 per hour
With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.
With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey!
Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit ******************** or *************************
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Retro Fitness Corporate.
$14.2 hourly Auto-Apply 60d+ ago
Overnight Front Office Agent (Part-Time/Full-Time) - Monticello, NY
Hyatt Hotels Corp 4.6
Front desk agent job in Whitestown, NY
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We return trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job- it's a career for people who care.
Set in the luxurious Adirondack-style Main Lodge of The Chatwal Lodge, Catskills, our Overnight Front Office Agent is responsible for partnering with our Director of Operations to create a luxury guest experience.
As a boutique, luxury property with 14 keys, the front office team at The Chatwal Lodge is a tight-knit and dynamic group and utilizes team-style service each day. Candidates will be expected to participate in all areas of Front Office. Interested applicants enthusiastic to learn should not be deterred; training in all areas of the Front Office department will be provided to the benefit of expanding your skillset and elevating the service we are able to provide our guests. The Overnight Front Office Agent/ Night Auditor is directly responsible for the prompt, efficient, and courteous check in and check out of guests, assisting with room reservations and handling of telephone calls, and for meeting many other guests needs during their stay.
Duties & Functions
* To welcome and register all arriving guests, making sure that all pertinent information is obtained
* Efficiently conduct check in and check out procedures
* Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectations are met. All maintenance issues properly logged and followed up on
* Respond to all guests' requests or in a proper manner and ensure appropriate action is taken
* Meet requests regarding guest billing
* Process overnight reporting
* Handle cash transactions in accordance with the property's cash handling policy
* Maintains current knowledge of hotel culture, amenities, and services, events in the area, points of interest, and services in the area
* Answer the telephone in a professional manner and assist guests with any questions, directions, etc.
* Manage and resolve all guest complaints and compliments in a professional and courteous manner
* Communicate with all departments regarding in house VIPs and any special requests/needs
* All other tasks and duties as assigned
The pay for this position is $25.00 per hour.
Centrally Located to the following areas:
* Orange County, NY is located 40 minutes away.
* Pike County, PA is located 40 minutes away.
* Wayne, PA is located 40 minutes away.
* Beach Lake, PA is located 25 minutes away.
* Monticello, NY 15-20 minutes away.
Benefits:
As a full-time colleague, Hyatt offers a competitive benefits package inclusive of medical, dental, vision, disability, 401k and life insurance. As a Hyatt colleague you will enjoy travel perks with our organization such as discounted employee rooms and comp nights at participating hotels.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
$25 hourly 21d ago
Front Desk Team Leader
Suny Upstate Medical University
Front desk agent job in Syracuse, NY
Schedules staff assignments, arranges coverage for frontdesk and radiology tasks for planned and unplanned absences, coordinates staff break times. Trains new staff members, and is the point of contact for staff workflow questions. Register patients into Epic system, complete check-in process, obtain required signatures and collect co-payments. Balance daily payment entries against daily computer totals for all activities on patient account. Discuss balances with patients at check-in and/or check-out time. Review and maintain EPIC workqueues and report trends/errors to Front End Supervisor to address. Miscellaneous tasks as assigned by Supervisor. Broad knowledge of insurance carriers, computer literate, self starter, highly motivated candidates with excellent and outgoing customer service skills required.
Minimum Qualifications:
Two years clerical support in a medical billing setting. One year leadership experience. Will consider equivalent combination of education and experience.
Preferred Qualifications:
Epic EMR experience
Work Days:
M-F varying 8 hour shifts between 6:30am-5pm
Message to Applicants:
Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), and generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays.
G3: $16.00 - $25.88
Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.
Recruitment Office:
MedBest Medical Management
$40k-69k yearly est. 60d+ ago
Front Desk Team Lead
Cny Fertility Center
Front desk agent job in Syracuse, NY
Job Title: FrontDesk Team Lead
Reports to: Office Manager
FLSA Status: Non-Exempt
Summary: CNY Fertility is a renowned fertility center offering advanced treatments like IVF, IUI, and egg freezing. With a patient-centered approach and cutting-edge technology, we support individuals and couples on their journey to parenthood. The FrontDesk Team Lead will be responsible for overseeing the daily operations of the frontdesk staff. Duties include greeting and directing patients, managing check-ins and check-outs, and aiding patients. The FrontDesk Team Lead will also ensure that all customer service standards are met and that all patients have a positive experience.
Required Duties and Responsibilities include the following. Other duties may be assigned.
Check in patients for provider follow up talks, provider consults, pre-admission testing, follow up surgeries, blood work and ultrasounds, OR procedures, transfers, and any other clinical appointments.
Have patients sign and fill out consent forms and financial documents when necessary
Collect co-pay payments from patients and balances for upcoming appointments
Keep track of all patient's whereabouts
Maintain the lobby including supplies and cleanliness
Escort male patients to the collection room when needed
Collect semen samples from patients and deliver them to the lab immediately
Assist clinical staff with cleanup of patient rooms when needed
Check for incoming faxes and attach them to the appropriate patient charts
Escort OR procedure patients and consult follow up talks to the proper rooms
Constantly keep the nurses and providers aware of the arrival of patients and any appointment changes
Prepare charts for the following day by printing consents and financial agreements
Maintain full waters, coffee, and tea throughout the day
Properly opens and closes the front area each day according to standard operating procedure
Balance the drawer at the end of each shift and close it out
Prioritizes work efforts and tasks for staff
First line of escalation and questions within team
Primary trainer for new staff, communicate needs for additional training
Ensure patients are treated with care and compassion by team
At the same time, ensure staff is treated with respect by patients and other staff
Be hands-on with working daily assignments associated with your team
Make sure the team is running effectively day to day
Patient correspondence; communicating and resolving issues directly with patients
Communicates changes in workflows and processes
Monitor team performance and report on metrics to manager(s)
Conflict resolution and coaching when necessary
Listen to team members' feedback and follow up
Help to ensure guest safety. Report accidents immediately to your supervisor
Wear proper uniform and maintain a high standard regarding personal appearance as outlined in the employee handbook
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
High school diploma or general education degree (GED); required experience in health care management, fertility setting plus.
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge, Skills and Other Abilities:
Excellent oral and written communication skills.
Excellent computer literacy.
Ability to multitask in fast paced environments.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
There is some risk of exposure of bodily fluids or contagious diseases.
Weekend and holiday rotation is required.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is occasionally required to sit.
Benefits include:
· 401(k)
· Dental insurance
· Vision Insurance
· Health Insurance
· Life Insurance
· Flexible spending account
· Paid time off
· Maternity Leave
$40k-69k yearly est. Auto-Apply 2d ago
Hotel Front Desk
Delta By Marriott Utica
Front desk agent job in Utica, NY
Rate of Pay: from $16.00 - $17 based on experience
Part time 3-4 days per week to start.
Shifts available: 2nd or 3rd shift: 3:00pm - 11:00pm or overnight 11:00pm-7:00am
The Delta by Marriott is hiring for our front office team. Join the top full service property in the city at the Delta by Marriott in downtown Utica. The hotel has 162 guest rooms, 7 meeting rooms, and the onsite restaurant Shade bar and Grill is open for breakfast lunch and dinner.
We are looking for friendly and outgoing candidates for the frontdesk position who can be the face of the hotel, and provide a warm welcome to visitors arriving to relax from their trip.
Benefits
Marriott International employee travel program available to all associates
Discounted meals from the shade bar and grill restaurant
401k and health benefit plans available
Full time associates receive paid holiday days off including birthdays
Responsibilities
Receive accommodation reservations from visitors and take the details of all arriving guests including payment information.
Provide information to guests about the procedures, policies and facilities of the hotel.
Making accommodation reservations for guests who may be relocating
Maintain all guest reservations in accordance with credit card security requirements.
Maintain all training requirements as set forth by General Manager.
Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
Maintain proper equipment and supply inventory for the frontdesk; follow hotel operations procedures and communicate with the General Manager to ensure that orders are placed for any needed equipment, repairs and supplies.
Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
Respond to guest's requests for immediate repairs.
Assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed.
Report lost-and-found items in accordance with hotel procedures.
Qualifications
1 year of customer service preferred
High school diploma or equivalent
Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to walk and climb/descend stairs approximately 20% of the time
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$28k-34k yearly est. Auto-Apply 10d ago
Receptionist
Staffworks 3.6
Front desk agent job in Utica, NY
Temp To Full-Time
We are seeking a professional, detail-oriented Legal Administrative Assistant with prior experience as a legal assistant or experience working in a professional office environment. This role is ideal for someone who excels at organization, communication, and multitasking in a fast-paced office setting.
Responsibilities
Answer and professionally manage incoming calls on a multi-line phone system
Greet and assist clients and schedule appointments
Open, sort, and distribute incoming mail
Maintain organized filing systems (physical and electronic)
Prepare and type correspondence and legal documents
Assist with general office organization and administrative support
Qualifications
Prior experience as a Legal Assistant, Legal Secretary, or in a professional office environment
Strong professional written and verbal communication skills
Excellent attention to detail and organizational abilities
Proficient typing and document formatting skills
Ability to manage multiple phone lines and tasks simultaneously
Reliable, self-motivated, and comfortable working independently
Schedule
Monday-Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 3:00 PM
30-minute unpaid lunch break
Compensation
$20-$23 per hour, based on experience
Benefits (Upon Permanent Hire)
100% employer-paid medical insurance
401(k) retirement plan
$20-23 hourly 50d ago
Receptionist Plastic Surgery Department
Slocum-Dickson Medical Group 4.5
Front desk agent job in Utica, NY
JOB SUMMARY: Working under the direction of the Business Office Director and the Reception Supervisor. Responsible for the timely and accurate entry of patient demographic and insurance information into the EPIC system. All other tasks that may be assigned to maintain thorough overall operation of the reception department.
DUTIES & RESPONSIBILITIES:
JOB SUMMARY: Working under the direction of the Business Office Director and the Reception Supervisor. Responsible for the timely and accurate entry of patient demographic and insurance information into the EPIC system. All other tasks that may be assigned to maintain thorough overall operation of the reception department.
DUTIES & RESPONSIBILITIES:
Obtain cash bag from the Reception Supervisor's office at beginning of shift.
Count cash bag three times daily (beginning, mid-day and end of shift) and verifies total by running an adding machine tape. Label the tape with cash bag letter, user name, date and time.
Greet each and every patient at registration check in using SDMG approved scripting for optimal patient service.
Complete full Check In of the patient utilizing the Department Area Report (DAR) in the EPIC system.
a. Verify all demographic information with patient, or patient's representative. Accurately enter all applicable information and/or changes.
b. Verify Guarantor information with patient, or patient's representative. Accurately enter all applicable information and/or changes.
c. Verify insurance information with patient, or patient's representative. Utilize Real Time Eligibility (RTE), review the RTE Results, and accurately enter all applicable information and/or changes.
d. Obtain and scan patient's photo ID and insurance cards, as necessary.
e. Obtain patient's electronic signature on all required documentation, as necessary. Makes sure patient receives any literature necessary for HIPAA.
f. Take co-pay and/or payment, as applicable, accurately enter the payment into EPIC and provide the patient with a receipt.
5. Communicate with clinical staff as necessary. (Example: non-par insurance, appointment requests, script pick up, etc.)
6. Responsible for working the assigned Reception Area Work Queue every day to clear up the previous day's errors and communicating any error that remains unresolved to the Reception Supervisor, or designee.
7. Perform daily cash out utilizing Cash Drawer function in EPIC system to balance all payments received and balance of the cash bag. Any discrepancies to be reported to the Reception Supervisor, or designee, immediately.
8. Responsible for supplies and/or materials needed at reception desk are ample. Keeping the desk neat, organized and clean.
9. End of shift cash out in Reception Supervisor's office by logging the Cash Drawer totals to be validated by Supervisor, or designee.
10. Exhibit excellent communication, organizational and customer service skills. Maintain a professional appearance and display a positive attitude.
11. Attends any and all required training, seminars, etc., including written exams and/or videos. (Example: OSHA, EPIC upgrades)
12. Responsible to communicate to Reception Supervisor, or designee, any work related issues regarding the reception functions.
13. Responsible to perform additional duties as assigned.
14. May be exposed to hazardous drugs.
15. Attends OSHA training upon initial employee orientation and annually completes an OSHA competency.
RELATIONSHIP WITH OTHERS: Must work well with patients, teammates, and staff of both the business office and the clinical departments.
Requirements
EDUCATION/EXPERIENCE/KNOWLEDGE: Graduated from High School or completed GED requirements.
PHYSICAL REQUIREMENTS: Requires sitting, standing bending and reaching. May require lifting up to 20 pounds. Requires manual dexterity sufficient to operate standard office equipment such as computer, fax, calculators and telephone. Requires normal hearing and vision.
Salary Description $18.00 - $27.00 an hour based off experience
$18-27 hourly 20d ago
Guest Service Agent
Hampton Inn & Suites 3.9
Front desk agent job in East Syracuse, NY
Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Brand Standards as required.
Greets guests with genuine and warm spirit of hospitality
Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
Posts transactions to guest and master accounts
Reviews guest account balance, ensuring that payment is secured
Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
Reviews arrivals and blocks special requests
Processes required reports, including down time, high balance, etc.
Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
Handles guest requests and concerns in a courteous and efficient manner
Coordinates the delivery of guest services by other hotel departments and outside businesses
Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
Prepares guest amenities, and ensures delivery in a timely manner
Handles in-house guest reservation requests such as extension, late check-out, and rebooking
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
Stores guest luggage
Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
Operates the franchise terminal and performs designated maintenance tasks
Maintains procedures for credit control and handling of financial transactions
Maintains guest safety & privacy by adhering to established procedures
Issues safety deposit boxes for guest use, following security protocol
Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
Assists with the relocation of guests, when necessary
Assists other departments during slow periods
Additional duties may be added at any time at the discretion of management
Consistently models the behavior of a ‘Baywood Ambassador' who:
Maintains a professional image, including appearance, verbiage, and body language, at all times
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
Fosters teamwork by offering assistance to others, as needed
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
Recommends other Baywood properties to our guests, when appropriate
Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations
Skills/Qualifications
Education:
High School diploma
Certifications / Licenses:
TIPS, or similar approved, alcohol server training certification (as required)
Experience:
Previous hotel FrontDesk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual FrontDesk experience.
Additional Skills:
Ability to multi-task
Ability to communicate effectively, both written and oral
Bilingual (Spanish & English) preferred, depending on geographic market
Ability to work the shifts required for the position
Ability to learn and adhere to Brand & Baywood Hotels' standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations
Physical Demands
Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None
Environmental Conditions:
Inside: Protection from weather conditions but not temperature changes
Outside: Rarely
View all jobs at this company
$33k-41k yearly est. 14d ago
Hotel Front Desk Clerk
The Brae Loch Inn
Front desk agent job in Cazenovia, NY
Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel frontdeskagent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$17 hourly
Responsibilities:
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Bookkeeping: keep accurate records of all hotel guest account information
Connect with the housekeeping department to ensure guest accommodations are ready
Handle customer complaints as necessary
Qualifications:
1 year of experience in the hospitality industry as a hotel frontdeskagent, hotel receptionist, or guest service specialist preferred
Well-versed in taking telephone calls and handling stressful situations
Exhibits working knowledge of Microsoft Office and reservation management systems
Must have graduated high school, received a GED or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
About Company
The Brae Loch Inn is a Cazenovia institution, serving guests since 1946. The restaurant had been family-owned for all 79 years and continues to honor its Scottish roots.
$17 hourly 14d ago
Dental Front Desk
Simply Beautiful Smiles 2.9
Front desk agent job in Syracuse, NY
Job DescriptionDescription Simply Beautiful Smiles and Affiliates state-of-the-art dental practice at Syracuse, NY| is searching for an organized and patient-focused Dental FrontDesk associate. The ideal candidate for this position has exceptional communication skills with a focus on customer service. We are backed by the country's leading dental support organization which allows our practitioners to focus on providing patient-centric and clinically excellent care.
What Simply Beautiful Smiles Offers you as a Dental FrontDesk Associate:
•Competitive Compensation and Benefit Package
•Modern offices equipped with the latest dental technology
•Teaching environment with succession planning and tuition reimbursement
•Healthcare Benefits (Medical, Prescription Drugs, Dental, and Vision)
•401(k) Savings Plan
What you can offer Simply Beautiful Smiles as a Dental FrontDesk Associate:
•Greet and welcome patients and visitors.
•Provide outstanding customer service to our patients, coworkers, and the public.
•Follow HIPAA confidentiality guidelines.
•Answer patient phone calls following SBS's Excellence in “Customer Service” Program.
•Check patients into the patient management system
•Verify insurance eligibility
•Ensure financial agreements are signed and scanned.
•Note in patient's appointments; next day co-pays and balances to be collected.
•Collect all balances and co-pays.
INDSBS
Minimum Qualifications
Dentrix Enterprise experience
Ability to work some nights plus a weekend or two each month
Experience working with patients in a dental office
Must be able to work in our office
Flexible schedule
$33k-37k yearly est. 9d ago
Receptionist
Wellnow
Front desk agent job in New Hartford, NY
WellNow Urgent Care takes pride in creating an environment filled with meaningful work and opportunities by investing in our colleagues. We offer competitive salaries and a comprehensive benefits package which includes numerous continuing education options. WellNow has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and we are continuing to grow! That means our colleagues can transfer facilities in any of the markets we serve. We are committed to offering our patients the best care by adding talented healthcare professionals.
Salary:
* Starting at $17 per hour
At WellNow Urgent Care you'll enjoy:
* Competitive salary
* Parental leave
* Continuing education opportunities
* Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
* 401(k) plan with a company match for your future financial security
* Free urgent care visits for you and your immediate family members
* Scrubs provided to ensure a professional and comfortable work environment
* Opportunities for promotional growth as we continue to expand our presence
* Monthly bonus based on your performance and productivity
Responsibilities
* Greets and registers patients
* Answers and appropriately triages phone calls
* Takes payments for visits
* Printing, scanning, and faxing reports
* Other frontdesk responsibilities as assigned
* 0-25% Travel Requirements
Minimum Education and Experience:
* High School Diploma or equivalent required
* Associates degree preferred
* Ability to manage high call volume
* Desire to exceed customer service expectations
WellNow is an EOE.
$17 hourly Auto-Apply 16d ago
Part Time Front Desk - Hampton Inn Verona
Meyer Jabara Hotels 4.1
Front desk agent job in Verona, NY
Join our team at the Hampton Inn Verona at Turning Stone. Voted "Hotel of the Year " in the Small Hotel Category at Meyer Jabara Hotels! Creating "heart connections" with customers, associates and owners is the foundation for success at Meyer Jabara Hotels. Whether a seasoned hotel professional or just beginning a career in hospitality, experience, dedication to customer service and a spirit to serve from the cornerstone of a future with Meyer Jabara Hotels.
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
Principal Responsibilities :
Responsibilities include: Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Managers or Supervisors.
Job Duties:
Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times.
Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc.
Team Work - Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability.
Organizational Support - Follows policies and procedures.
Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality.
Quantity - Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
Adaptability - Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
Compliance - Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.
Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency.
Initiative - Asks for and offers help when needed.
Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time.
Qualifications:
High School diploma or equivalent is preferred. Hospitality and/or customer service experience is preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer skills preferred. Must have valid drivers license, and acceptable driving history subject to company approval.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception.
Salary Range - $15.50-16.50 per hour
$15.5-16.5 hourly 60d+ ago
Receptionist
Brookdale 4.0
Front desk agent job in Syracuse, NY
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity
Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.
Part and Full Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
Tuition reimbursement
Base pay in range will be determined by applicant's skills and experience. Role is also eligible for team based bonus opportunities. Temporary associates are not benefits eligible but may participate in the company's 401(k) program.
Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.
The application window is anticipated to close within 30 days of the date of the posting.
What it takes to be a Receptionist at Brookdale:
Receptionists greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff. Our Receptionists sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs. You may also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
Brookdale is an equal opportunity employer and a drug-free workplace.
Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.
Brookdale is an equal opportunity employer and a drug-free workplace.
$29k-37k yearly est. Auto-Apply 14d ago
Front Desk/Host
Daveandbusters
Front desk agent job in Syracuse, NY
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our frontdesk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The frontdesk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Reviews the cleanliness and organization of the FrontDesk and Host station.
Ensures all menus are stocked and properly cleaned and maintained.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager
Conducts merchandise inventory during and after shift, if applicable.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Notifies Manager of any Guest that is perceived to be unhappy.
Assists other Team Members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
Delivers silverware as Guests are seated.
Makes timely and accurate calculations of bill transactions.
Greets and assists Guests efficiently and with a smile while processing transactions.
Is responsible for the reconciliation of any monies from their banks.
Completes “To Go” order transactions for Guests and ensures accuracy.
Sells merchandise from the FrontDesk, if applicable.
Must be friendly and able to smile frequently.
Restaurant, retail, or cashier experience preferred, but not required.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $15 - $16.5 per hour
Salary Range:
15.5
-
17
We are an equal opportunity employer and participate in E-Verify in states where required.
$15-16.5 hourly Auto-Apply 60d+ ago
Front Office Assistant
Upstate Caring Partners
Front desk agent job in Utica, NY
Pay $17.00 - $19.00 an hour / Monday - Friday 8:00am - 4:30pm
Are you the goâto person everyone counts on to keep things running smoothly? Do you thrive in a fastâpaced environment where communication, organization, and people skills are key? If so, we'd love to meet you.
We are seeking an Administrative Assistant who brings exceptional customer service, professionalism, and a positive attitude to our busy administrative offices. This role is perfect for someone who loves supporting others, juggling multiple priorities, and being the central connector across teams and departments. You'll join a collaborative, fastâmoving environment where your work truly matters. You'll support talented teams, build strong relationships across the organization, and be part of meaningful dayâtoâday operations that keep our administrative offices running at their best.
Core Responsibilities
In this vital role, you will help keep our operations flowing and our teams informed. Your day may include:
Crafting and maintaining highâquality, professional correspondence (letters, memos, reports, spreadsheets, and more)
Coordinating office support functions and providing guidance to clerical staff as needed
Scheduling and organizing meetings and trainings-including room bookings, teleconferences, and materials
Attending committee meetings, taking accurate minutes, and sharing them with the team
Maintaining an organized, upâtoâdate filing system
Handling phone calls with professionalism and routing mail efficiently
Managing supply orders, tracking deliveries, and supporting purchasing needs
Supporting special projects that help our department grow and succeed
Using the latest technology to enhance workflows and support department goals
Ensuring compliance with relevant agency and government standards
This position requires someone who is responsive, helpful, and confident interacting with internal teams, external partners, vendors, and visitors. If you love being the person who makes everything work smoothly, this is your place.
Qualifications
High School Diploma or equivalent (required)
3-5 years of administrative or office support experience
Strong computer proficiency and comfort with new technologies
Excellent communication and customer service skills
A positive attitude, strong attention to detail, and the ability to stay organized in a dynamic environment
A valid NYS Driver's License (travel may be required)
Benefits
Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere. We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.
Comprehensive Health/Dental/Vision
Direct Deposit
Flexible Spending Account (FSA)
Retirement Plan 403(b)
Life Insurance
Voluntary Benefits
Employee Assistance Program (EAP)
Generous PTO Plans (Sick, Vacation and Employee Leave)
Tuition Reimbursement
Service Awards
Employee Appreciation Events
Employee Discounts
Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career. Please visit our careers website to access the full located within the job posting. upstatecpjobs.org
To access a copy of the job description Click Here - Administrative Assistant
$17-19 hourly 14d ago
Spa Front Desk Host
Heyday Skincare Corporate
Front desk agent job in Ohio, NY
Benefits/Perks
Competitive Hourly Wage
Membership and Product Commission
Discounted Facials
Friends & Family Discount on Services
35% Product Discount
Medical, Dental, Vision Benefits for full-time employees
Paid Time Off for full-time employees
Company OverviewAt Heyday, we're cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.We've been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way. Oh, and the word Heyday... it means the period of your life when you're at your prime. We believe every day should be your Heyday - we happen to start with skin. Job SummaryYou are the foundation of our success as an organization. You are an expert in creating world-class guest experience in our shops. You deliver this experience by connecting with our guests, sharing product recommendations, anticipating customer needs, and resolving all questions. Responsibilities
Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
Educate clients on current promotions, memberships, packages, and future appointments
Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
Maintain a positive attitude and take initiative
Provide support to the Skin Therapists to ensure a successful check-in and check-out process
Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
Assist with the training and coaching of new hires for the Host team
Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture
Qualifications
Must have outstanding customer service and problem-solving skills
Must be confident when recommending memberships, packages, and product
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be willing to initiate tasks and perform duties without direction
Must have excellent communication skills and be able to work with a wide range of personalities
Must have a positive, can-do attitude
Must have a friendly and professional phone and email etiquette
Must have superior organizational skills
Must have the flexibility to work a non-traditional schedule - including weekends, opening shifts, and closing shifts
Compensation: $19.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$19 hourly Auto-Apply 8d ago
Receptionist
Rome Health 4.4
Front desk agent job in Rome, NY
Rome Health is seeking a part-time evening receptionist. The role of the Receptionist at Rome Health is to provide administrative support to the physicians and physician extenders of the practice. The Receptionist position requires a highly organized individual who can safely manage more than one task at a time and move efficiently throughout varied responsibilities. The Receptionist must be able to work independently as well as interact as part of a team, consistently demonstrating respect and professionalism to fellow staff members. Job duties will include:
Assuring readiness of reception area and all frontdesk activities are fully operational.
Scheduling and confirming patient appointments, check-ups and physician referrals.
Charting preparation for upcoming appointments: completion of medical charts, reports, and correspondence relevant to upcoming visit
Registering patients according to Rome Health protocols/guidelines
Providing excellent patient customer service
Great communication skills and can MULTI-TASK in a fast pace environment
EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:
High School Diploma or G.E.D.
Experience with Microsoft Office Suites (Word, PowerPoint, Excel, Email)
2-3 years of receptionist experience
KNOWLEDGE AND SKILLS REQUIRED:
Knowledgeable of general hospital and department policies.
Knowledge of patient rights regarding privacy and confidentiality.
Knowledge of software programs such as Excel and Microsoft Word.
Basic knowledge of insurance authorization requirements.
Ability to work independently with minimal supervision.
Ability to maintain high level of organization and follow up skills
About Rome Health
Rome Health is a non-profit health care system based in Rome, N.Y., providing services to patients throughout Central New York. From primary and specialty care to long-term care, Rome Health delivers quality, compassionate medical care for every stage of life. We are a comprehensive health care system that connects you to the best clinicians and the latest technologies so they are easily accessible to you and your family. Rome Health is an affiliate of St. Joseph's Health and an affiliated clinical site of New York Medical College.
The best care out there. Here.
$30k-37k yearly est. 60d+ ago
Hotel Front Desk
Banta Management Services 4.7
Front desk agent job in Norwich, NY
Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate frontdesk racks and communicates this information to the appropriate hotel personnel.
How much does a front desk agent earn in Utica, NY?
The average front desk agent in Utica, NY earns between $30,000 and $44,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.
Average front desk agent salary in Utica, NY
$37,000
What are the biggest employers of Front Desk Agents in Utica, NY?
The biggest employers of Front Desk Agents in Utica, NY are: