Front desk agent jobs in Virginia

We are thrilled to welcome you as part of Sheraton Suites Old Town Alexandria! The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

We are thrilled to welcome you as part of Sheraton Suites Old Town Alexandria! The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

We are thrilled to welcome you as part of Sheraton Suites Old Town Alexandria! The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and part-time employees) 401K plan with company match (full-time and part-time employees) Hotel discounts (full-time and part-time employees) Paid holidays (full-time employees) Early access to earned wages Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Qualifications Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera Customer service experience Excellent communication and organizational skills SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes, we want to hear from you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Quirk Hotel is seeking an energetic, experienced, and hands on Front Desk Agent to join our team! Quirk Hotel is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Quirk Hotel you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Quirk Hotel provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Job DescriptionBenefits: Bonus based on performance Employee discounts Flexible schedule Free uniforms We are seeking a professional and customer-focused Front Desk Agent to join our hotel team. The ideal candidate will serve as the first point of contact for our guests, ensuring exceptional service from check-in to check-out while maintaining the highest standards of hospitality. Key Responsibilities Welcome guests with a warm, professional demeanor and manage check-in/check-out processes Handle guest inquiries, requests, and complaints in a timely and courteous manner Process reservations, cancellations, and room assignments using hotel management software Manage guest accounts, process payments, and handle cash transactions accurately Coordinate with housekeeping and maintenance departments to ensure room readiness Provide information about hotel amenities, local attractions, and services Answer multi-line phone system and take accurate messages Maintain lobby and front desk area cleanliness and organization Assist with administrative tasks and prepare daily reports as needed Minimum Requirements Experience & Education 1+ year of customer service experience required High school diploma or equivalent preferred Previous hotel or hospitality experience preferred but not required Language Skills Fully fluent in English (speaking, reading, writing) Spanish fluency is a plus Technical Skills Basic computer literacy and ability to learn hotel management systems Cash handling experience and basic math skills Proficiency with multi-line phone systems Personal Qualities Professional appearance and excellent grooming standards Strong verbal and written communication skills Ability to multitask and work efficiently in a fast-paced environment Problem-solving skills and ability to think quickly under pressure Reliable, punctual, and detail-oriented Positive attitude and team player mentality Ability to remain calm and courteous when dealing with difficult situations Physical Requirements Ability to stand for extended periods (up to 8 hours) Ability to lift up to 25 pounds occasionally Manual dexterity for computer work and handling paperwork Schedule Requirements Flexible availability required, including weekdays and weekends Willingness to work various shifts (morning, afternoon, evening, overnight) Availability for holidays and peak season periods Must be dependable with consistent attendance What We Offer Competitive starting wage of $14.00/hour Opportunities for advancement within the company Employee hotel discounts Flexible scheduling options On-the-job training provided Friendly work environment How to Apply Please submit your resume along with a brief cover letter explaining why you would be an excellent addition to our front desk team. We look forward to hearing from you! We are an equal opportunity employer committed to diversity and inclusion.

Planet Fitness is coming to Madison Heights! Come join our team. Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 82+ locations. We strive to achieve Planet Fitness' mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience! Benefits On-Demand Pay Medical, Dental and Vision insurance (full time employees only) Employee perks and discount program Free Black Card Membership 401(K) Plan Savings plan As the Front Desk Associate you will: Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.). Requirements What you bring to the table: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Ability to lift up to 50 pounds Ability to walk and stand for prolonged periods of time Ability to continuously talk in person or on the phone during shift Will occasionally encounter cleaning chemicals during shift This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws. Salary Description 12.50 per hour

NorthStar Hospitality is looking for a Front Desk Associate at the Clarion Pointe, Abingdon VA location, to serve as our guests' first point of contact and manage all aspects of their accommodation. What NorthStar Hospitality offers: · Employee Discounts · Medical, Dental, Vision, and Life benefits (to associates who work 30+ hrs per week) · Paid Time Off · 401k + Employer match · Opportunity for Career growth Front Desk Responsibilities Include: Managing front desk activity and handling guest check-ins and check-outs Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference Handling customer requests and complaints and directing other employees or departments accordingly Managing and updating all official documentation pertaining to the role Answering calls and queries related to potential booking Skills: Strong customer service skills Knowledge of safety and security procedures Advanced math and bookkeeping skills Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing Attention to detail and organizational skills Time management and multitasking skills Excellent verbal and written communication skills Ability to solve problems and diffuse tense situations NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. Compensation: $12.00 - $13.00 per hour

Massanutten Resort WaterPark Guest Services Agents are the first friendly faces guests see when they enter Massanutten WaterPark. They are responsible for assisting guests with check-in process and providing the correct wristband for admission. Must also provide excellent customer service while assisting with retail sales and admissions, answering incoming calls, and providing information about the WaterPark. Knowledge of and adherence to Massanutten Waterpark's company core values and mission statement are vitals keys to success in this position. Will also be responsible for offering assistance to the needs and requests of all guests and ensure guest needs are met in a timely and efficient manner. Must conduct self in a friendly and attentive manner during all guest encounters. Prior experience in working with the public is preferred and excellent communication skills are a must. Excellent customer service skills Ability to multi-task Ability to communicate effectively with guests of all ages Preferred Customer service experience Typical Schedule Days: Varies, including weekends, holidays required as needed Hours: Varies, including evenings Core Responsibilities Greet guests in a timely manner Assist guests in learning about WaterPark and resort amenities Answering incoming calls to the WaterPark and directing them to the proper location Process purchases of retail and admissions through Siriusware Point of Sale Reconcile cash drawer and the end of shift Other duties as assigned by management For more information, contact Gabriel Diaz at ************.

What You'll Do: Here are some of the tasks you'll be responsible for daily: Welcome and acknowledge all guests according to company standards Execute housekeeping requests like extra towels, toothpaste/brush, iron, hair dryer delivery, etc Execute maintenance requests like TV issues, battery replacement in a remote, assistance with HVAC Shuttle driver, that will include pick up/drop off of the mail, assistance with fire pits Anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation Develop and maintain positive working relationships with others, and support team to reach common goals Perform any job-related duties as assigned Minimum Requirements: Self- starting personality who is reliable Always maintain professional appearance Team player who is willing to help with other duties Ability to lift up to 50lbs Valid driver's license (required) When You're Here: Be prepared to accommodate varying schedules including nights, weekends, and holidays. This position will require moving self in different positions to accomplish tasks in various environments including tight and confined spaces. This position will require moving for 90% of the time sometimes in varying temperatures. We offer excellent pay, hotel discounts, F&B discounts, and the opportunity to be part of an anything-but-standard growing hotel company. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Overview: A Reservations Agent helps future guests plan their vacations by informing them about lodging, dining, golfing, and activities available at Kingsmill and assists with making reservations. Responsibilities: Handle incoming telephone calls for lodging and activity reservations, entering new reservations, changes and cancellations into the computer. Promote a positive guest experience by helping with guest itineraries, making suggestions for lodging and activities, and offering other guest experience opportunities. File guest correspondence or other reservation documentation as needed Follow Reservations Calls Standards for NAVIS shop calls with honesty and respect. Coverage and execution of Front Desk duties as needed Generate outbound call revenue Assistance Reservations Manager with groups, training new Reservations team members, answer PBX Telephone Lines as needed for coverage Follow all policy, procedures, and service standards. Perform other duties as assigned by the Director or Reservations, Reservation Manager and Director of Rooms. Qualifications: Ability to converse coherently in English. Must be at least 18 years of age. 1-2 years of guest service/customer service experience required. Ability to deal with callers tactfully. Ability to use basic computer applications. Basic keyboarding proficiency. Ability to interact with diverse peoples and help resolve any issues. Ability to retain information. Ability to work in a fast-paced environment. Effective time management and organizational skills. Strong communications skills. Standing/Sitting for up to eight hours per shift Ability to workdays, nights, weekends, holidays.

JOB Posting JOB TITLE: Reservation Agent DEPARTMENT: Rental Boats REPORTS TO: Circle of Boating Manager/ General Manager The Reservation Agent is responsible for carrying out reservation operations for the marina, with a primary focus on customer service and their rental requirements. This role involves engaging with customers both over the phone and in person at the marina, always prioritizing exceptional service. The Reservation Agent is expected to maintain a professional company image in all forms of communication. Given the fast-paced nature of the environment, the ability to work under pressure is essential. DUTIES AND RESPONSIBILITIES: Schedule reservations, inputting all check-in and check-out dates and times into the company reservations system. Provide the highest level of customer and guest service by promptly addressing all requests from customers and their rental needs Answer online inquires and responds to these inquires in a timely manner Performs opening and closing job duties EDUCATION AND EXPERIENCE: Excellent customer service skills - known as someone who goes above and beyond Ability to answer phones in a professional manner Must have a positive attitude Must have highly effective communication skills and time management skills WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Must be able to independently lift, carry, push, and pull up to thirty (30) pounds Must be able to swim or be willing to wear a personal flotation device in instances of emergency Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed. STATEMENT OF PURPOSE This document provides descriptive information about the above Suntex Marinas position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice. Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.

* Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Check departing guests out of the hotel as per hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints. * Sell guest rooms, food & beverage outlets and seasonal hotel promotions. * Review Front Desk log when coming on shift and record pertinent information as needed throughout shift. * Post charges to individual room or master account. * Complete tasks on daily checklist. * Communicate with other hotel departments to maintain a high level of guest satisfaction. * Adhere to guest safe deposit box procedures. * Adhere to policies regarding handling of employee's cash bank. * Reconcile all charges and cash received during shift and prepare drop. Have drop witnessed. * Sell Honors Program to guests. * Process mail, messages, faxes and packages. * Assist with Guest Service as needed. * Responsible for knowledge of groups and functions in the Hotel on a daily basis. * Notify management of any pertinent information related to shift activities. * Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered. * Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction. * Be a Team Player and encourage the teamwork attitude among staff. * Attends department and inter-departmental meetings. * Notify management of any pertinent information related to shift activities. * Be knowledgeable in all hotel emergency procedures. * Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner. * Ensures total guest satisfaction. * Follow supervisor's instructions and performs other duties as directed or assigned. The Hilton Washington Dulles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to **************************** or call ************ to let us know the nature of your request.

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.

Job DescriptionDescription: As a Guest Services Agent, your primary responsibility is to warmly greet, register, and check out guests while providing exceptional service throughout their stay. You will adhere to the Forbes Travel Guide Standards and AAA 4 Diamond Service Expectations to ensure guest satisfaction and loyalty. Essential job duties include: Guest Interaction: Courteously greet and check in/out guests, following the Forbes Travel Guide Standards and AAA 4 Diamond Service Expectations while honoring all reasonable requests. Reservation Management: Reconfirm all necessary information related to reservations, including accommodation types, length of stay, and number of guests in the party. Product Knowledge: Maintain a comprehensive understanding of The Boar's Head Resort accommodations, locations, policies, and procedures to provide accurate information to guests. Sales Maximization: Encourage revenue generation by promoting gift certificates[SM1] and room upsells. Cash Management: Hold full accountability for Front Desk cash circulation, ensuring accurate transactions and proper handling of cash. Technology Proficiency: Demonstrate proficiency with the Property Management Systems (PMS) to facilitate guest check-ins, check-outs, and communication. VIP Awareness: Stay informed about all in-house VIPs and special groups to provide personalized service and enhance guest experiences. First Impressions: Create a favorable first and last impression for each guest, fostering an environment that encourages repeat visits. Charge Posting: Ensure all charges are posted accurately before the end of the shift to maintain account integrity. Front Office Maintenance: Keep the front office area clean, organized, and welcoming for guests. Additional Duties: Assist with Concierge, Business Center, and PBX duties when needed, supporting overall resort operations. Requirements: At least 2 years' previous experience delivering high-quality guest service. Knowledge of Microsoft Office applications. Ability to work in a fast-paced, stressful environment. Ability to work early morning, evening, weekend and holiday shifts. Ability to stand for duration of scheduled shift. Excellent communication skills, both oral and written. Ability to work extended hours on an at-needed basis

Job Description The Front Desk Night Audit position at Bluefield VA Hotel is a full-time position in the hospitality/restaurant industry. This position is responsible for ensuring the smooth operation of the hotel during the night shift, including handling guest arrivals/departures, managing reservations, and maintaining financial records. The ideal candidate will have excellent communication and organizational skills, as well as a strong attention to detail. This is a great opportunity for someone looking to gain experience in the hotel industry while working in a fast-paced and dynamic environment. Compensation & Benefits: This is a full-time position with competitive pay and opportunities for advancement within the company. Responsibilities: - Greet and check-in guests during the night shift, ensuring a warm and welcoming experience - Handle guest inquiries and complaints, providing excellent customer service at all times - Manage and process reservations, cancellations, and modifications - Balance and update financial records, including posting room charges and verifying room rates - Complete and submit daily reports and paperwork to management - Complete nightly audit procedures and report any discrepancies to management - Ensure the safety and security of the hotel and its guests by monitoring security cameras and conducting routine security checks - Assist with various front desk duties as needed, including answering phones and making reservations - Adhere to all hotel policies and procedures to maintain a high level of quality and service Requirements: - High school diploma or equivalent - Previous experience in a hotel front desk or night audit role is preferred - Strong communication and customer service skills - Basic math and computer skills - Ability to work a flexible schedule, including nights, weekends, and holidays - Must be able to stand for extended periods of time and lift up to 25 lbs EEOC Statement: VP Management is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, age, disability, veteran status, or any other legally protected status.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

As a Guest Services Agent, your primary responsibility is to warmly greet, register, and check out guests while providing exceptional service throughout their stay. You will adhere to the Forbes Travel Guide Standards and AAA 4 Diamond Service Expectations to ensure guest satisfaction and loyalty. Essential job duties include: Guest Interaction: Courteously greet and check in/out guests, following the Forbes Travel Guide Standards and AAA 4 Diamond Service Expectations while honoring all reasonable requests. Reservation Management: Reconfirm all necessary information related to reservations, including accommodation types, length of stay, and number of guests in the party. Product Knowledge: Maintain a comprehensive understanding of The Boar's Head Resort accommodations, locations, policies, and procedures to provide accurate information to guests. Sales Maximization: Encourage revenue generation by promoting gift certificates[SM1] and room upsells. Cash Management: Hold full accountability for Front Desk cash circulation, ensuring accurate transactions and proper handling of cash. Technology Proficiency: Demonstrate proficiency with the Property Management Systems (PMS) to facilitate guest check-ins, check-outs, and communication. VIP Awareness: Stay informed about all in-house VIPs and special groups to provide personalized service and enhance guest experiences. First Impressions: Create a favorable first and last impression for each guest, fostering an environment that encourages repeat visits. Charge Posting: Ensure all charges are posted accurately before the end of the shift to maintain account integrity. Front Office Maintenance: Keep the front office area clean, organized, and welcoming for guests. Additional Duties: Assist with Concierge, Business Center, and PBX duties when needed, supporting overall resort operations. Requirements At least 2 years' previous experience delivering high-quality guest service. Knowledge of Microsoft Office applications. Ability to work in a fast-paced, stressful environment. Ability to work early morning, evening, weekend and holiday shifts. Ability to stand for duration of scheduled shift. Excellent communication skills, both oral and written. Ability to work extended hours on an at-needed basis

Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.