Front desk agent jobs in West Virginia - 167 jobs

City, State:Morgantown, West Virginia Title: Guest Service Agent FLSA: Non-Exempt Status: Full-time Reports to: Front Office Manager Pay Range: Starting at $14/hour Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule , including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2026-01-05 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

Job DescriptionJob Summary: We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits Medical and Dental Insurance PTO 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Qualifications Customer service experience Excellent communication and organizational skills About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Assist guests You are the first interaction the guest will have Responsibilities Answering phones Checking guests in and out using the PMS system Light cleaning Qualifications Excellent communication skills Customer service skills Problem solving abilities The ability to stand for extended periods of time

Work in Canaan Valley at the newly restored Inn at Canaan Valley. Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property! It is an exciting time for us at the Inn. Do you love interacting with people? Do you love knowing that your position makes a positive impact on someone's life? Our team of hospitality professionals is committed to delivering exceptional guest experiences. If you are awesome... we want you! Compensation: $13.00-$15.00 per hour (Based on experience) Full-Time Team Members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and other employee discount benefits through our HR-provider LL Roberts. Role: The face of the operation. You are the first physical impression of the property. It is imperative that you are outgoing and welcoming to our guests. Physical appearance matters, you must be in uniform, name tag, and most importantly hospitable. Responsible for attending to the needs of guests, especially during check-in and check-out. The Front desk agent delivers on our the Taylor Hospitality Service Promise - From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way. What You'll Be Doing: Answer any phone calls that come through to the Inn. Greet and welcome all guests in a professional and hospitable manner Interact with guests in a respectful, cheerful, and polite manner to effectively service the guest's needs Register guests and assign them a guest room Have a thorough working knowledge of hotel property management system Verify customers' credit, and establish how the customer will pay for their bill Keep records of room availability and guests' accounts using the specified POS Working knowledge of all rates, packages, and booking restrictions Review the reservation transaction reports daily Compute bills and collect payments from guests Issue room keys and help guest get all of their luggage to their rooms Have full knowledge of all parking options and charges, always offering luggage assistance Monitor guest accounts and post charges Review accounts and charges with guests during the check out process Contact housekeeping or maintenance staff when guests report problems Advise housekeeping staff when rooms have been vacated and are ready for cleaning Keep in contact with housekeeping to keep accurate records of room status Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding complaints Receive and expedite all guest messages, faxes, packages, and mail received Make and confirm reservations over the phone and those submitted online Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions Record guest comments or complaints, referring customers to managers as necessary Providing information to guests about hotel policies, services, and amenities. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Selling rooms to “walk-in” customers. Cleaning the front desk area, maintaining daily logs. Balancing shift work and cash drawers. Any other duties assigned by Supervisor. What We're Looking For: High School diploma 1-2 years of experience working as a hotel front desk agent preferred Competent computer skills including knowledge of Microsoft Word and Excel Experience using hotel reservation system such as RoomKey is a plus. Organizational skills and attention to detail Must be positive and personable Must be able to work unsupervised Must possess' a positive attitude and work well with other team members Must be able to communicate clearly with managers, and other personnel. Be able to reach, bend frequently and lift up to 40 pounds, Be able to work in a standing position for long periods of time (up to 8 hours). Be able to work in a fast paced environment Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability. About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.

Work in Canaan Valley at the newly restored Inn at Canaan Valley. Join our hospitality team and this growing property, as we are building luxury suites and luxury cabins on the property! It is an exciting time for us at the Inn. Do you love interacting with people? Do you love knowing that your position makes a positive impact on someone's life? Our team of hospitality professionals is committed to delivering exceptional guest experiences. If you are awesome... we want you! Compensation: $13.00-$15.00 per hour (Based on experience) Full-Time Team Members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and other employee discount benefits through our HR-provider LL Roberts. Role: The face of the operation. You are the first physical impression of the property. It is imperative that you are outgoing and welcoming to our guests. Physical appearance matters, you must be in uniform, name tag, and most importantly hospitable. Responsible for attending to the needs of guests, especially during check-in and check-out. The Front desk agent delivers on our the Taylor Hospitality Service Promise - From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way. What You'll Be Doing: Answer any phone calls that come through to the Inn. Greet and welcome all guests in a professional and hospitable manner Interact with guests in a respectful, cheerful, and polite manner to effectively service the guest's needs Register guests and assign them a guest room Have a thorough working knowledge of hotel property management system Verify customers' credit, and establish how the customer will pay for their bill Keep records of room availability and guests' accounts using the specified POS Working knowledge of all rates, packages, and booking restrictions Review the reservation transaction reports daily Compute bills and collect payments from guests Issue room keys and help guest get all of their luggage to their rooms Have full knowledge of all parking options and charges, always offering luggage assistance Monitor guest accounts and post charges Review accounts and charges with guests during the check out process Contact housekeeping or maintenance staff when guests report problems Advise housekeeping staff when rooms have been vacated and are ready for cleaning Keep in contact with housekeeping to keep accurate records of room status Professionally handle guest complaints, solving problems, and follow up our service culture standards, apologize and emphasize with guests when responding complaints Receive and expedite all guest messages, faxes, packages, and mail received Make and confirm reservations over the phone and those submitted online Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions Record guest comments or complaints, referring customers to managers as necessary Providing information to guests about hotel policies, services, and amenities. Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.). Selling rooms to “walk-in” customers. Cleaning the front desk area, maintaining daily logs. Balancing shift work and cash drawers. Any other duties assigned by Supervisor. What We're Looking For: High School diploma 1-2 years of experience working as a hotel front desk agent preferred Competent computer skills including knowledge of Microsoft Word and Excel Experience using hotel reservation system such as RoomKey is a plus. Organizational skills and attention to detail Must be positive and personable Must be able to work unsupervised Must possess' a positive attitude and work well with other team members Must be able to communicate clearly with managers, and other personnel. Be able to reach, bend frequently and lift up to 40 pounds, Be able to work in a standing position for long periods of time (up to 8 hours). Be able to work in a fast paced environment Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability. About the Company: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.

We are proud to provide the upmost customer service to guests of all ages. We focus on understanding the needs of our guests and communicating effectively to deliver results. Key Responsibilities Oversee front desk operations, reservation software, and check-in/check-out procedures Greet guests with a friendly and professional welcome Address guest inquiries, complaints, and requests quickly and effectively Follow up with guests to gather feedback and ensure satisfaction Manage room reservations and update property management system accurately Model the Scout Oath and Law in daily interactions Maintain a clean, organized, inspected, neat, and safe work area Perform additional duties assigned by SBR leadership Abide by policies and procedures outlined in the SBR staff handbook Qualifications Minimum age: 18+ Required: Proficient computer skills. (Word, Excel, POS systems, reservation software) Preferred: Experience in hospitality field Exceptional organizational and prioritization skills; must be a self-starter Willing to become a registered Scouting America member (includes background screening) Comfortable using Microsoft Teams for daily work-related communication Physical & Practical Requirements Ability to stand, walk, and hike up to 4 hours daily and ability to lift/move up to 25 pounds Complete the Annual Health and Medical Record , including height/weight guidelines Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55 Desired Traits High emotional intelligence (such as self/social awareness and team dynamics) Positive and cheerful attitude with a strong customer-service focus Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills Ability to connect with individuals from diverse age groups, maturity, and backgrounds

Job Description The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Compensation: $13.50 - $14 hourly Responsibilities: Take reservations over the telephone, through emails and in person, including groups Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions Manage guest check-ins and check-outs appropriately Welcome guests warmly, determine their needs, and manage the registration process. Operate the hotel switchboard, answer inquiries, and transfer calls as needed. Qualifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Availability to work flexible schedules, including weekends and holidays. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. Physical ability to stand, walk, and lift up to 25 pounds as needed. Strong customer service skills with a guest-focused approach. About Company Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.

Leading the World Outdoors Adventures on the Gorge's company vision statement is intended to be interpreted in multiple ways. First, it illustrates our need to be the best at what we do in our industry and the need to continue to develop ourselves and our business for the future. Perhaps more importantly, our vision states that we have an altruistic goal of helping others venture outdoors, at times, in places and in activities that will further develop their lifelong skills and increase their knowledge about nature and adventure. We benefit from a strong belief in who we are and where we are headed. We look to our vision and guiding principles as providing that sense of understanding and direction, serving as a map and compass to help us reach our full potential. Guiding Principles We use these principles, and more, to guide our daily behavior and business decisions: • Always balance fun and adventure with safety • Strive always to exceed our guests' expectations • Provide a unique environment for staff and guests that fosters camaraderie and hospitality • Value our people, knowing that the quality of our staff define our ultimate success • Invest in systems and processes, to ensure we deliver a consistent quality experience • Treat each and every guest and staff member with dignity and respect • Raise the standard of the industry with an emphasis on innovation • Recognize that profitability is essential for us to be healthy and grow Responsibilities The Reservationist is responsible for handling guest bookings, managing those reservations, and maintaining information in the property/activity management system. Expectations The Reservationist assists potential resort guests with planning and booking their activities, lodging or other resort experience by being knowledgeable and able to answer questions regarding resort offerings. All AOTG employees are expected to help achieve our vision of leading the world outdoors by extending hospitality at all times, providing assistance where needed, and championing a one-company mindset. Duties -Report to and follow the Reservation Office Manager's instructions -Take phone calls and respond to incoming inquiries via chat and email -Be courteous during phone conversations -Accurately record bookings and answer questions regarding the resort -Make suggestions and up-sell resort activities and other options as appropriate -Input bookings into the property/activity management system and communicate with other departments as needed -Ensure guests enjoy the planning experience and are educated on what to expect from their experience -Work closely with the sales team and guest services to ensure guest satisfaction -Handle 1st tier customer complaints and escalate issues to senior reservationists -Be able to explain the company cancellation policies and refer legitimate refunds or credits to senior reservationists -Handle company mail room duties as assigned -Perform other duties and responsibilities that may be added at the company's discretion Qualifications REQUIRED -Ability to work independently with minimal guidance and as part of a team -Ability to work efficiently while giving attention to detail -Basic written and verbal communication skills -Strong interpersonal and customer service skills -Basic computer skills PREFERRED -Experience in a hospitality setting -Excellent written and verbal communication skills -Demonstrated organizational ability and time-management skills -Experience with property management software -Working knowledge and relevant experience in the outdoor industry PHYSICAL DEMANDS & ENVIRONMENT - Prolonged periods sitting at a desk, working on a computer and talking on the phone - Must be able to lift up to 15 pounds at times The Reservationist is seasonally expected to work weekends and other irregular hours. Flexibility in work habits and work schedule is required.

Job DescriptionDesk Front Receptionist in Nitro, WVUnited Talent Staffing is immediately hiring a Front Desk Receptionist for business the Nitro, WV area. This role is perfect for someone with strong customer service and office experience, who is professional, dependable, and looking for a flexible schedule. Pay & Shift:Pay: $15. 00-$18. 00 per hour, based on experience. Schedule: PT hours. Key Responsibilities:Greet visitors at the front desk, welcome, direct, and announce them appropriately. Answer, screen, and forward incoming phone calls professionally. Receive and sort daily mail. Assist office staff with various administrative tasks. Faxing, scanning, printing, and mailing documents as needed. Requirements:Proven experience as a Receptionist, Front Office Representative, or similar role. Proficiency in QuickBooks 2024Proficiency in Microsoft Office Suite (Word, Outlook, and Excel). Experience with office equipment, including fax machines and printers. Strong written and verbal communication skills. Ability to prioritize tasks, multitask, and be resourceful when issues arise. Professional demeanor, appearance, and customer service attitude. Perks & Benefits:Weekly pay via pay card or direct deposit. Medical benefits available after 60 days on assignment. Referral bonuses. How to Apply: To schedule an immediate interview, call 304-556-1190 or apply directly at utalent. com.

Oversees the daily operation for all areas of the Front Desk to include guest check-in, guest check-out, monitoring the front desk switchboard, and assisting with guest needs while assuring that the highest degree of quality guest care is maintained at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Requires ability to perform all functions pertaining to the operations of the front office including guest information, switchboard, reservations, and front desk . Strives to provide a quality experience for all resort guests through their interaction with the front office department. Follows all policies of the WPC and addresses problem situations with guests through approved procedures and/or guidelines. Develops a positive working relationship with all other departments in Wilson Lodge and divisions of the WPC. Exerts a positive influence on other resort personnel through an upbeat personality, and by always attempting to enhance the guests visit. Attends training seminars, conferences, schools and meetings as directed to continually develop personal knowledge of hospitality operations. Works flexible schedule including weekends, evenings and holidays. Requires thorough knowledge of the lodge, resort, and surrounding areas. Must have excellent telephone and customer service skills. Responsible for assisting with keeping the lobby “guest ready” at all times. Assists front desk staff with the handling of guest issues, while having an understanding of when to involve a Manager for further direction. Implements established emergency protocol when necessary. Monitors front lobby and front entrance areas while performing the supervisory responsibilities. Serves as a witness to money drops. Conducts all check-in and check-out procedures with all overnight guests while practicing the standards of Signature Training. Quotes rates and packages and sells “walk in” reservations. Understands how to processes lodging charges and no-show fees for all in-house guests, group master accounts, and direct bill accounts. Capable of producing daily summaries for Management staff and various departments. Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees. EDUCATION and/or EXPERIENCE One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Oversees the daily operation for all areas of the Front Desk to include guest check-in, guest check-out, monitoring the front desk switchboard, and assisting with guest needs while assuring that the highest degree of quality guest care is maintained at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Requires ability to perform all functions pertaining to the operations of the front office including guest information, switchboard, reservations, and front desk . Strives to provide a quality experience for all resort guests through their interaction with the front office department. Follows all policies of the WPC and addresses problem situations with guests through approved procedures and/or guidelines. Develops a positive working relationship with all other departments in Wilson Lodge and divisions of the WPC. Exerts a positive influence on other resort personnel through an upbeat personality, and by always attempting to enhance the guests visit. Attends training seminars, conferences, schools and meetings as directed to continually develop personal knowledge of hospitality operations. Works flexible schedule including weekends, evenings and holidays. Requires thorough knowledge of the lodge, resort, and surrounding areas. Must have excellent telephone and customer service skills. Responsible for assisting with keeping the lobby “guest ready” at all times. Assists front desk staff with the handling of guest issues, while having an understanding of when to involve a Manager for further direction. Implements established emergency protocol when necessary. Monitors front lobby and front entrance areas while performing the supervisory responsibilities. Serves as a witness to money drops. Conducts all check-in and check-out procedures with all overnight guests while practicing the standards of Signature Training. Quotes rates and packages and sells “walk in” reservations. Understands how to processes lodging charges and no-show fees for all in-house guests, group master accounts, and direct bill accounts. Capable of producing daily summaries for Management staff and various departments. Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees. EDUCATION and/or EXPERIENCE One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Guest Service Agent Department: Front Desk Primary Responsibilities: · Maintain a warm, friendly and professional demeanor at all times · Professional speech and ability to communicate effectively and pleasantly · Check guests in and out according to hotel standards · Setting up and settling guest accounts according to accounting processes · Great phone etiquette · Maintain control of room keys · Ability to balance room inventory · Assist in accommodating guest requests · Be able to maintain bank handling according to standard operating procedures Secondary Responsibilities: · Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive · Maintain knowledge of resort amenity, dining, and activities · Arrive promptly for any shifts scheduled · Keeping the office clean and orderly (front and back offices) · Other project or duties to meet guest needs Normal Working Hours: (Shift, days) · Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtime To be successful in this position, the ideal candidate must meet the following criteria in addition to The Greenbrier Service Standards for All Employees. Past Work Experience Requirements: · Prior hotel and \/ or customer service experience preferred Educational Requirements: · High School Diploma or G.E.D. · Pursuing hospitality or related degree preferred Technical Requirements: · Basic computer skills · General knowledge of office and telephone procedures · Knowledge of basic accounting functions · Experience with Opera (Property Management System) and Knowcross is beneficial Required Supervision: · Reports to Front Office Supervisor and Front Office Manager · Must be able to work independently and make sound business decisions Other Requirements: · Consistent demonstration of the Twelve Greenbrier Values · Commitment to the job · Flexible with regards to scheduling Entry level position Computer Experience Software Level (Beginner, Intermediate, Advanced) Word Processing WORD BEGINNER Spreadsheet Database Programming Calendars Internet Hardware Installation Technical Skills Skill Level (Beginner, Intermediate, Advanced) Typing (WPM) BEGINNER Data Entry Other Location of Work Yes Yes X Indoors Heated X Outdoors Below Ground Temp. Fluctuations X Elevated Areas Personal Protec. Equip. Req Work Postures Continuous (up to 8 hrs. in an 8 hr. shift) Frequent (up to 5.5 hrs. in 8 hr. shift) Infrequent (up to 3 hrs. in an 8 hr. shift) Rarely(up to .5 hr in 8 hr. shift) Standing X Sitting Walking Climbing Bending\/ Stooping X Overhead Reaching Arm\/Hand Movement X Hand\/Eye Coordination Other (Define) *Requirements are subject to change "}}],"is Mobile":false,"iframe":"true","job Type":"Regular","apply Name":"Apply Now","zsoid":"61661488","FontFamily":"PuviRegular","job OtherDetails":[{"field Label":"Department Name","uitype":4,"value":"Front Office Operations"},{"field Label":"Industry","uitype":2,"value":"Hospitality"},{"field Label":"Salary","uitype":1,"value":"$15.70 Plus Incentive"},{"field Label":"City","uitype":1,"value":"White Sulphur Springs"},{"field Label":"State\/Province","uitype":1,"value":"West Virginia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"24986"}],"header Name":"Guest Service Agent","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00096003","attach Arr":[],"custom Template":"1","is CandidateLoginEnabled":false,"job Id":"**********19013751","FontSize":"15","location":"White Sulphur Springs","embedsource":"CareerSite","logo Id":"yy8i2b7f0f63f2fcf4b60b552489d60971759"}

Job Descriptions - Guest Service Representative Your Responsibilities: Your responsibility is to make each guest feel welcomed when they enter the hotel. You will oversee check-in and check-out experience is timely and a simple process for every guest. Listening for and responding to guest complaints. Light cleaning of the front desk and lobby area. Assisting in other departments as needed. Essential Qualifications: We are looking for someone who is: Friendly and customer service orientated. Has a positive attitude. Interested in team growth, hospitality, and a serving environment. Has excellent communication skills. Brings an energetic attitude to the work environment. A problem solver. A team player who works well with others. Self-Motivated. Able to use math skills pertaining to money Have a willingness to participate in service/hospitality training and education.

Education: High school graduate or GEDExperience: Six months work experience in a medical office setting. Knowledge of medical terminology, word processing and computer experience desirable. Candidates who present themselves in a professional manner, both in person and on the telephone are preferred.

Job Summary: We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. Benefits Medical and Dental Insurance PTO 401(k) Retirement Savings Plan Life Insurance Disability Insurance Hotel Room Discounts Ongoing Training and Career Development Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs Qualifications Customer service experience Excellent communication and organizational skills About Us: At Regency Hotel Management, hospitality is who we are-and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description We are proud to provide the upmost customer service to guests of all ages. We focus on understanding the needs of our guests and communicating effectively to deliver results. Key Responsibilities Oversee front desk operations, reservation software, and check-in/check-out procedures Greet guests with a friendly and professional welcome Address guest inquiries, complaints, and requests quickly and effectively Follow up with guests to gather feedback and ensure satisfaction Manage room reservations and update property management system accurately Model the Scout Oath and Law in daily interactions Maintain a clean, organized, inspected, neat, and safe work area Perform additional duties assigned by SBR leadership Abide by policies and procedures outlined in the SBR staff handbook Qualifications Minimum age: 18+ Required: Proficient computer skills. (Word, Excel, POS systems, reservation software) Preferred: Experience in hospitality field Exceptional organizational and prioritization skills; must be a self-starter Willing to become a registered Scouting America member (includes background screening) Comfortable using Microsoft Teams for daily work-related communication Physical & Practical Requirements Ability to stand, walk, and hike up to 4 hours daily and ability to lift/move up to 25 pounds Complete the Annual Health and Medical Record , including height/weight guidelines Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55 Desired Traits High emotional intelligence (such as self/social awareness and team dynamics) Positive and cheerful attitude with a strong customer-service focus Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills Ability to connect with individuals from diverse age groups, maturity, and backgrounds

Full Job Description The shift we are hiring for is a second and third shift split. We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus Job Type: Full-time Pay: From $12.00 per hour plus monthly bonus if goals are met. Schedule: 8 hour shift Holidays Monday to Friday Night shift Weekend availability

Full Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Pay Starting pay is $10.00 Per Hour with Bonus After 90 days you qualify for $400 in bonus money per month Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Opera PMS, and Concerto Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills