Front desk agent jobs in Westminster, CO

[For best results, please ensure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] The pay is $20.00 per hour. Part-time positions are available. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area. You are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure smooth operations and a positive service experience by effectively communicating with your team members, property management, and residents and guests. Follow property-specific systems to receive and sign for deliveries, ensuring deliveries are delivered to residents efficiently. Facilitate contractor arrivals and departures, as well as realtor and potential homebuyer/renter visits. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. We are seeking a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are a must! The candidate must have reliable transportation. Previous experience in front desk or customer service is preferred. Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off on your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. These are the qualities and attributes we're looking for in this position- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status. This position currently pays $20.00 per hour. Historically, it has paid between $20.00 and $21.00 per hour at multiple locations and shifts.

We are looking for a friendly and customer-focused PM Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills. Compensation: $20 -$21 Key Responsibilities: Urgently Hiring Check guests in and out by confirming reservations, assigning rooms, and issuing keys. Handle guest requests and complaints promptly and professionally. Manage cash drawer and process payments (room charges, cash, debit, or credit). Keep the front desk area and lobby clean and organized. Coordinate with housekeeping to ensure room readiness for guests. Provide guests with directions and information about the property and local attractions. Answer guest calls, messages, and process requests or concerns. Run daily reports and ensure the accuracy of information. Assist guests with special requests and ensure their satisfaction. Follow all company policies, and safety procedures, and maintain confidentiality of guest information. Requirements: High school diploma or equivalent. Strong communication and customer service skills. Ability to work independently and handle stressful situations. Proficiency in Windows operating systems and office software. Ability to work well with others and develop positive working relationships. Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Job Title: Hotel Front Desk Agent Salary: $20.00/ an hour Status: Full Time, Part Time Shift: Varies Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience. Responsibilities Extend a warm and friendly welcome to all guests, both internal and external. Offer clear directions and guidance to guests as needed. Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments. Manage guest mail with care and accuracy. Address guest concerns and feedback, recording comments for follow-up. Answer phone calls promptly and courteously. Qualifications High School Diploma preferred. Previous hotel/resort experience preferred. Must be friendly, approachable, and team-oriented. Must have good communication skills. Ability to work well with others and alone. Must be able to work all shifts, weekends, and holidays. Benefits: Enhanced health, dental, and vision insurance, along with a flexible spending account. Education, tuition, and certification reimbursement (up to $6,000 per calendar year). Growth opportunities available within department/company. Access the team dining hall with one free hot meal per shift. Company-matched 401k. Paid time off and six observed holidays. Save your gas and mileage on your car! Check out these convenient casino bus routes at ********************* or ************************** As a Team Member of Monarch, we subsidize your bus transportation up to 80%! An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch's intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. We can recommend jobs specifically for you! Click here to get started.

Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company

Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Job Title: Hotel Front Desk Agent Salary: $20.00/ an hour Status: Full Time, Part Time Shift: Varies Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience. Responsibilities * Extend a warm and friendly welcome to all guests, both internal and external. * Offer clear directions and guidance to guests as needed. * Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments. * Manage guest mail with care and accuracy. * Address guest concerns and feedback, recording comments for follow-up. * Answer phone calls promptly and courteously. Qualifications * High School Diploma preferred. * Previous hotel/resort experience preferred. * Must be friendly, approachable, and team-oriented. * Must have good communication skills. * Ability to work well with others and alone. * Must be able to work all shifts, weekends, and holidays. Benefits: * Enhanced health, dental, and vision insurance, along with a flexible spending account. * Education, tuition, and certification reimbursement (up to $6,000 per calendar year). * Growth opportunities available within department/company. * Access the team dining hall with one free hot meal per shift. * Company-matched 401k. * Paid time off and six observed holidays. Save your gas and mileage on your car! Check out these convenient casino bus routes at ********************* or ************************** As a Team Member of Monarch, we subsidize your bus transportation up to 80%! An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch's intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Front Desk Agent - Highly Skilled and Motivated Are you looking for an exciting opportunity to join a dynamic team? Do you thrive in a fast-paced and customer-focused environment? If so, we have the perfect job for you! As a Front Desk Agent at Springhill Suites Marriott, you will play a vital role in ensuring the smooth operation of our hotel. You will be responsible for providing exceptional customer service to our guests, managing reservations, and assisting with various administrative tasks. We are looking for someone who is friendly, detail-oriented, and able to multitask effectively. Overview: Assist the General Manager in day-to-day operations Train and supervise staff to ensure adherence to hotel policies and brand standards Act as the hotel's Public Relations Director and promote the property within the industry Respond to guest feedback and resolve any issues or concerns Participate in morning meetings and departmental meetings Maintain accurate records and ensure compliance with procedures and regulations Build strong working relationships with hotel staff and departments Benefits: Paid time off and flexible schedule Comprehensive health, dental, and vision insurance Life insurance and employee discount Referral program and paid training Qualifications: Strong management skills and ability to delegate work Availability to work weekends, holidays, and nights Location: Parker, CO 9355 Silverado Dr, Parker, CO 80134, USA If you are passionate about providing excellent customer service and want to be part of a fun and dynamic team, we would love to hear from you. Apply now and join us in creating a delightful experience for our guests! Work schedule 8 hour shift Weekend availability On call Holidays Day shift Night shift Monday to Friday Supplemental pay Tips Benefits Paid time off Flexible schedule Health insurance Dental insurance Vision insurance Life insurance Employee discount Referral program Paid training

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view. Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (just opened fall 2025); Ketchum, Idaho; Mammoth, California (coming by the end of 2025); and Charleston, South Carolina (coming in 2028). For more information, visit *********************** or follow @limelighthotel on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The Overnight Guest Service Agent (Valet) drives guests to and from various local locations per requests from various hotel departments. This position assists and supports the front desk as needed. This position reports to the Guest Services Manager. The pay range for this position is $21.00 to $24.80 per hour; actual pay will be dependent on budget and experience. Job Posting Deadline Applications for this position will be accepted until October 22, 2025. Essential Job Functions/Key Responsibilities • Pick up and deliver guests to various local locations as scheduled by the Front Desk • Familiarize guests with points of interest, restaurants, activities, and hotel facilities while transporting guests • Know about all daily hotel functions, locations, and times for appropriate guest direction • Maintain constant communication with Front Desk for itinerary changes and guest requests • Check inside and out of vehicles for cleanliness • Clean inside and outside of vehicles when needed • Check all essential fluids including oil and brake fluid and check the tire pressure • Report any problems with the vehicles to Guest Services Manager • Follow baggage tagging procedures and ski storage procedures • Deliver messages, packages, or other items to guest rooms or other areas of the hotel expeditiously, placing in designated areas • Maintain a high standard of cleanliness in the Lobby and Luggage storeroom • Fill out vehicle maintenance checklists as directed • Report all accidents accurately filling out incident reports immediately • Assist Front Desk in locating lost baggage through airlines and guest services desk at airport • Other duties as assigned Qualifications Education & Experience Requirements • Must be over 18 years of age • A valid driver's license is required • High School Diploma or high school equivalent preferred • 1 year of guest/customer service skills preferred Knowledge, Skills & Abilities • Knowledge of hotel fire and safety procedures and assist in emergency and security procedures as directed by management • Knowledge of product or service (example retail product, food & beverage products) • Knowledge of company policies and procedures • Proficiency in communicating clearly both verbally and in writing to team members and customers • Ability to work in collaboration with others to achieve team goals • Assist in emergency and security procedures as directed by management • Ability to maintain the cleanliness of work area • Ability to engage with customers in a positive and helpful manner • Ability to always drive safely Additional Information Work Environment & Physical Demands • Ability to reach, crouch, kneel, see, hear, sit, drive a shuttle/car for extended periods of time; squat, kneel and bend • Regularly work/drive in adverse weather conditions. Frequently drive in bright sunlight and at night. Exposure to noises that cause distraction and may be required to walk on slippery and uneven surfaces • Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a regular part-time position eligible for the following benefits: Enrollment dates differ across the various programs. • Paid Time Off Programs • Paid Leave Programs • Employee Ski Pass • Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at ************. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit *************************************************** Aspen One participates in E-Verify. E-Verify & Right to Work Poster

Front Desk Agent Come join Our Team at our Hampton Inn & Suites Denver/Cherry Creek! The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Shifts will be a mixture of 7am-3pm & 3pm-11pm. Flexibility is key to be a good fit for this position. JOB DESCRIPTION As a Front Desk Agent, you will be the face of the hotel to every guest. You will work closely with the Front Office/Desk Managers and Executive Housekeeper to ensure a positive overall guest experience. Our Guest Service Associates are professional, courteous, honest, and loyal. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Processing all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Houskeeping to track readiness of rooms for check-in. Communicate parking procedures to guest/visitors. Supply guests with directions and information regarding property and local areas of interest. Run daily reports, identify any special requests, and check reports for accuracy. Complete designated casher and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. JOB QUALIFICATIONS Ideally, you will have 1+ years of experience in a customer service field. High school diploma/G.E.D equivalent Hotel experience is a plus, OnQ/PEP Hilton experience preferred English Language Proficiency An ability to problem solve Computer Skills a must The gift of effectively communicating with others is very important in this role. EOE/AA/Disabled/Veteran Job Type: Full-time Salary: $18.30-20.00$ per hour Benefits: 401(k) matching Health, Dental, Vision insurance Employee assistance program Employee travel discounts Supplemental Insurance Paid time off Referral program Recognition Programs Incentive Programs Schedule: Holidays Weekend availability Experience: Front Desk: 1 year (Preferred) Language: English (Required) Work Location: One location

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Year Round Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone. Perks & Benefits: Free season pass to Winter Park and all Alterra Resorts Discounted friends & family tickets Medical, dental, vision, life, paid parental leave and more for eligible employees 401(k) plan with 100% company match - up to 4% Mental health resources for all employees Food & beverage and retail discounts Onsite employee childcare based on availability Discounted equipment rentals, pro-deals, and more POSITION SUMMARY: The ‘Front Desk Agent' plays a critical role in the Winter Park Resort Lodging Division's Front Desk operations. This role is the face of the Lodging Division for guests and resort staff during the daytime hours. Some key responsibilities of this position include the following: maintaining the Front Desk operation during day-time hours, responding to all guest service requests, performing check-in and check-outs, and performing QA on same day and next reservations. The ‘Clerk Front Desk' will also follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. WAGE: The base hourly range below represents the low and high end of Winter Park Resort's hourly pay/salary range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resort's total compensation package for employees. Other rewards may include many region-specific benefits. Hourly pay range: $20.50-$22 ESSENTIAL DUTIES: Responsible for maintaining the Front Desk operation (which is the go-to location for lodging guests requiring assistance) Provides exemplary guest service skills during guest check-in/check-out Answers all incoming PBX calls and makes new/altering reservations as required Responds to additional guest service requests as needed Strives to know all the answers or knows where to find them Uses the HotSOS work order system to log all owner/guest requests received and completes them (or to dispatches requests to an appropriate team member) Acts as a coordinator and communications liaison with owners, guess, resort security, resort senior management, and emergency services depending on the situation Follows all emergency procedures and initiates communication via calling tree (as necessary) Responsible for following all established Front Desk procedures while continuously seeking new ways to improve the current process Contacts and works with IT and SMS-Host support to rectify any issues preventing the Front Desk from operating correctly Performs detailed QA on same-day arrivals and all next-day arrivals, to identify and mitigate any potential guest or homeowner service issues and rectify any problems with outstanding balances, soft blocked rooms, out-of-order rooms, and/or oversell situations Performs a daily “bucket checks” in order to ensure that the filing of all registration cards accurately matches any updates (e.g. room moves) being reported via the property management system Completes all “whoses” froms the day (creating new guest tiles and inputting appropriate data) when new guest information is captured Develops a detailed knowledge of reservations policies, room locations, types and configurations, and cancellation policies Communicates with the housekeeping department regarding special requests, early check-ins, and room moves Assembles pre-registration packages (and any other special arrival packages) as directed to include accurate encoding of room keys Acts as a liaison between guests and other departments Records all requests in HotSOS and ensures each request is handled in a timely manner Helps organize transportation: scheduling, Amtrak requests, and acts as a liaison between guests and drivers. Reconciles petty cash/change box daily Stays current with lodging and general resort and local area information (to be able to provide accurate information and/or assistance in response to owner and guest requests) Answers incoming calls (internal and external) at the PBX switchboard in a courteous, professional, and expeditious manner Follows all established uniform and appearance policies Maintains cleanliness of Lobby, entryways, pool areas, stocks towels, picks up outside trash and dog poop (as needed), and empty's trash cans both inside and outside as needed Other duties as assigned REQUIRED QUALIFICATIONS: Must possess exemplary organizational skills Demonstrable working knowledge Microsoft Office (including Word and Excel) required Valid Colorado Driver's License and clean motor vehicle record preferred Strong interpersonal and communications skills required EDUCATION REQUIREMENTS: Education: High School Diploma or GED required (higher education desired) Experience: Minimum of one (1) year working in the hotel, lodging, resort, or hospitality industries (in a guest service, front desk or accounting function) or call center environment Experience using Springer-Miller System (SMS) preferred Experience using HotSOS preferred Experience using Zingle preferred PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. WORKING CONDITIONS: Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the workplace is usually moderate. OTHER DUTIES AS ASSIGNED: This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business. AN EQUAL OPPORTUNITY EMPLOYER: Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. Application Deadline : Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.

The work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc. Knowledge, Skill and Abilities * Intermediate computer skills with working knowledge of Microsoft Office programs. * Excellent English verbal and written communication skills. * Must be able to handle stress in a fast-paced environment and ensure deadlines are met. * Ability to concentrate on detail. * Ability to lift 50-70 lbs. * Adhere to safety practices and programs. * Ability to multitask. Education and Experience * High School Diploma or GED required. * 1 year of previous Cargo Agent experience is preferred * Valid US driver's license. * Successful completion of required airport badging process and pre-employment drug screen is required. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. $23.00 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

The work of an Office Agent includes but is not limited to counter customer services, computer data entry, international cargo documents handling, retrieve import / deliver export documents to and from aircraft, acceptance of cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations, releases import international freight upon review of CBP clearances and authorizations, collects air freight charges, prepare freight transfer manifests, handles phone calls in a professional and courteous manner, accepts dangerous goods in accordance to FAA Regulations and the IATA DGR, etc. Knowledge, Skill and Abilities • Intermediate computer skills with working knowledge of Microsoft Office programs. • Excellent English verbal and written communication skills. • Must be able to handle stress in a fast-paced environment and ensure deadlines are met. • Ability to concentrate on detail. • Ability to lift 50-70 lbs. • Adhere to safety practices and programs. • Ability to multitask. Education and Experience • High School Diploma or GED required. • 1 year of previous Cargo Agent experience is preferred • Valid US driver's license. • Successful completion of required airport badging process and pre-employment drug screen is required. Schedule of Hours As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhocs, etc., Strict adherence to company attendance policies are expected and enforced. $23.00 Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

The Guest Service Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, handles all special requests for services or information in accordance with standard policies and procedures. RESPONSIBILITIES Register guests and assign rooms accommodating special request whenever possible Assist in pre-registration and blocking of rooms for reservations Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures Understand room status and room status tracking Know room locations, types of rooms available, and room rates Use promotional selling techniques to sell rooms and to promote other services of the hotel Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms Possess a working knowledge of the reservations department. Take same day reservations and future reservations when necessary File room keys Process guest check-outs. Post and file all charges to guest, mater, and city ledgers accounts Follow procedures for issuing and closing safe deposit boxes Use proper telephone etiquette Use proper mail, package, and message handling procedures Read and initial the pass-on log and bulletin board daily. Must know of daily activities and meetings taking place in the hotel. Attend meetings as required by management Coordinate guestroom maintenance work with the maintenance department Report any unusual occurrences or request to the manager or assistant manager Maintain the cleanliness and neatness of the front desk area All other duties, as assigned. Requirements KNOWLEDGE, SKILLS AND ABILITIES The Guest Service Agent must demonstrate knowledge in the following areas: - Customer Service experience - Know room locations, types of rooms available, and room rates - Comprehension of Spirit Hospitality and hotel's scheduling system-understand room status and room status tracking - Know Hotel brand standards - Know Accident prevention policies - Know all Safety and Emergency procedures - Knowledge of front office equipment This Position must demonstrate the following mental and physical skills: - Analytical and problem-solving skills - The ability to learn and adapt to technology used within the hotel - Excellent verbal and listening communication skills - Stress & time management skills - Ability to work well independently and in a group - Ability to stand for eight hours - Ability to perform physical requirements of the position - Ability to push and pull 30lbs. This position must demonstrate the following personal attributes: - be respectful, honest, and trustworthy - possess cultural awareness and sensitivity - demonstrate sound work ethics - demonstrate professional personal presentation through dress, communication, and actions WORKING CONDITIONS Physical Demands The Guest Service Agent will spend 8 to 10 hours a day walking or standing. This position will be required to bend at the knees and waist, squat, reach over-head, and extend arms out in front. This position works in an indoor setting. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Environmental Conditions The Guest Service Agent may be interrupted frequently to meet the needs and requests of guests. This position may find the environment to be busy and loud at times. Salary Description Hourly

The Front Desk Night Auditor is a critical role responsible for supporting the night audit team and ensuring smooth front desk operations during late-night and early morning shifts at the hotel. This position requires strong attention to detail, excellent customer service skills, and the ability to work independently during overnight hours. DUTIES AND RESPONSIBILITIES: Provide backup and relief for the primary night auditor, covering shifts as needed Perform nightly financial reconciliation and audit of hotel transactions Process guest folios, ensuring accuracy of charges, payments, and account balances Verify and balance daily cash and credit card transactions Prepare daily revenue reports and financial summaries Handle guest check-ins, check-outs, and room assignments during night shifts Respond to guest inquiries and resolve issues professionally and efficiently Manage incoming phone calls and guest communication Maintain hotel security and monitor front desk areas Post room charges and process guest billing Update and maintain guest reservation systems Assist with night audit software and hotel management systems Handle emergency situations and guest requests promptly Maintain a clean and organized front desk area Print Out required reports to complete the daily flash from the system Start completing items on the AM Checklist prior to the first agent arriving for the shift Perform other duties as assigned by Management QUALIFICATIONS AND REQUIREMENTS Education & Experience High School diploma or equivalent required Previous front desk or hospitality experience preferred Required Skills/Abilities Strong customer service and communication skills. Excellent attention to detail and accuracy with numbers. Ability to work independently with minimal supervision. Proficiency with computers; experience with Marriott PMS (FOSSE) preferred. Ability to remain calm and professional during emergencies or stressful situations. Basic accounting or bookkeeping knowledge is a plus Schedule The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required. Physical, Mental and Environmental & Technical Demands Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. Must be able to maneuver around property. Must be able to sit, walk and stand for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as part of the orientation process. STANDARD SPECIFICATIONS Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act).

Job Description Guest Services - Winter Season Role (Afternoons, Evenings & Weekends) The Guest Services Agent plays a key role in creating a positive experience for every guest at Hoedown Hill. This part-time position is responsible for welcoming visitors, assisting with ticketing and winter pass sales, supporting ski school registration, and ensuring all required waivers are completed. Agents will provide accurate information about available activities, help guests navigate the property, and deliver outstanding customer service in every interaction. In addition, this role supports the daily operations of Hoedown Hill by handling general service and administrative tasks as needed. Essential Job Functions: Must adhere to all safety policies and procedures Maintain complete knowledge of and comply with all departmental policies, service procedures and standards Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sales terminal, making change accurately, completing loyalty transactions, and thanking guests Learn and perform job tasks in all activities on Hoedown Hill Motivate employees and resolve issues Retail and ticket sales using credit cards and cash Act as the liaison between guests and ski school Serve as a conduit of communication between employees and Hoedown Hill Guest Services Manager and Guest Services Assistant Manager Report potential safety hazards to Guest Services leadership Interact and assist our guests as they navigate their adventure experiences Provide exceptional guest experience: From operating activities to answering questions and helping guests navigate the experiences safely Work as a team player with co-workers and in conjunction with other departments as needed Help maintain a clean and welcoming environment Other duties as assigned Job Requirements: Must be a minimum of 16 years of age. Excellent communication skills. Successfully multi-task. Excellent customer service skills. Problem Solving skills. Attention to Detail. Basic computer, iPod, and iPad skills. Merchandise/retail sales experience, including proven ability to use a point-of-sale system. Able to work in a standing position for routine periods. On-Hill Environment: The primary physical environment in which this position works is outdoors with a high exposure level to cold, snow, wind, and rain. The degree of strenuous activity within the job is high. Often lifting a weight of 25+ pounds throughout the day is common. Additional strenuous physical activity may include walking or hiking on uneven, challenging terrain with equipment. Expected Pay Range: $16-$18 per hour Shift type: Evenings, Weekends and Holidays

Guest Services - Winter Season Role (Afternoons, Evenings & Weekends) The Guest Services Agent plays a key role in creating a positive experience for every guest at Hoedown Hill. This part-time position is responsible for welcoming visitors, assisting with ticketing and winter pass sales, supporting ski school registration, and ensuring all required waivers are completed. Agents will provide accurate information about available activities, help guests navigate the property, and deliver outstanding customer service in every interaction. In addition, this role supports the daily operations of Hoedown Hill by handling general service and administrative tasks as needed. Essential Job Functions: Must adhere to all safety policies and procedures Maintain complete knowledge of and comply with all departmental policies, service procedures and standards Complete transactions by greeting each guest, identifying the guest's request, operating point-of-sales terminal, making change accurately, completing loyalty transactions, and thanking guests Learn and perform job tasks in all activities on Hoedown Hill Motivate employees and resolve issues Retail and ticket sales using credit cards and cash Act as the liaison between guests and ski school Serve as a conduit of communication between employees and Hoedown Hill Guest Services Manager and Guest Services Assistant Manager Report potential safety hazards to Guest Services leadership Interact and assist our guests as they navigate their adventure experiences Provide exceptional guest experience: From operating activities to answering questions and helping guests navigate the experiences safely Work as a team player with co-workers and in conjunction with other departments as needed Help maintain a clean and welcoming environment Other duties as assigned Job Requirements: Must be a minimum of 16 years of age. Excellent communication skills. Successfully multi-task. Excellent customer service skills. Problem Solving skills. Attention to Detail. Basic computer, iPod, and iPad skills. Merchandise/retail sales experience, including proven ability to use a point-of-sale system. Able to work in a standing position for routine periods. On-Hill Environment: The primary physical environment in which this position works is outdoors with a high exposure level to cold, snow, wind, and rain. The degree of strenuous activity within the job is high. Often lifting a weight of 25+ pounds throughout the day is common. Additional strenuous physical activity may include walking or hiking on uneven, challenging terrain with equipment. Expected Pay Range: $16-$18 per hour Shift type: Evenings, Weekends and Holidays

Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company