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Front desk agent jobs in Wilmington, NC

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  • Front Desk Agent

    Home 2 Suites

    Front desk agent job in Wilmington, NC

    Benefits: Employee of the Month bonus DailyPay - Coming Soon Dental insurance Employee discounts Paid time off Vision insurance As a Front Desk Agent at Home2 Suites - Wilmington Medical Park, you will be the first point of contact for our guests, responsible for providing exceptional customer service and ensuring a seamless check-in and check-out process. Your role will involve managing reservations, handling guest inquiries, and addressing any issues to enhance the overall guest experience. We are looking for a friendly, detail-oriented individual with excellent communication skills and a passion for hospitality. **This position will primarily work afternoon/evening shifts** Key Responsibilities: Guest Check-In and Check-Out: Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys. Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns. Reservation Management: Manage room reservations, including booking, modifying, and canceling reservations as needed. Assist with room assignments and ensure that guests are accommodated according to their preferences and needs. Guest Services: Address and resolve guest inquiries, requests, and complaints in a timely and professional manner. Provide information about the hotel's amenities, local attractions, and dining options to enhance the guest experience. Administrative Tasks: Maintain accurate records of guest information, reservations, and billing. Process and file guest registration cards and other documentation as required. Handle phone calls, emails, and other correspondence related to guest services and reservations. Collaboration: Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly. Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience. Security and Safety: Monitor the hotel's security systems and report any unusual activities or safety concerns to management. Ensure that guests' personal information and privacy are protected at all times. Problem-Solving: Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction. Make decisions and take action to address any unexpected situations or emergencies Qualifications: High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus. Previous experience in a front desk or customer service role preferred but not required. Excellent communication and interpersonal skills with a friendly and professional demeanor. Strong organizational and multitasking abilities. Proficiency in computer systems and hotel management software. Ability to work efficiently under pressure and handle a variety of tasks simultaneously. Flexibility to work various shifts, including evenings, weekends, and holidays. Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you! Compensation: $14.00 - $16.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $14-16 hourly Auto-Apply 60d+ ago
  • Hotel Front Desk Agent

    Tapestry By Hilton

    Front desk agent job in Wilmington, NC

    Job Description What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan with 50% matching funds Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
    $23k-29k yearly est. 8d ago
  • Front Desk Agent

    Home 2 Suites-Wilmington Medical Park

    Front desk agent job in Wilmington, NC

    Job DescriptionBenefits: Employee of the Month bonus DailyPay - Coming Soon Dental insurance Employee discounts Paid time off Vision insurance As a Front Desk Agent at Home2 Suites - Wilmington Medical Park, you will be the first point of contact for our guests, responsible for providing exceptional customer service and ensuring a seamless check-in and check-out process. Your role will involve managing reservations, handling guest inquiries, and addressing any issues to enhance the overall guest experience. We are looking for a friendly, detail-oriented individual with excellent communication skills and a passion for hospitality. **This position will primarily work afternoon/evening shifts** Key Responsibilities: Guest Check-In and Check-Out: Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys. Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns. Reservation Management: Manage room reservations, including booking, modifying, and canceling reservations as needed. Assist with room assignments and ensure that guests are accommodated according to their preferences and needs. Guest Services: Address and resolve guest inquiries, requests, and complaints in a timely and professional manner. Provide information about the hotels amenities, local attractions, and dining options to enhance the guest experience. Administrative Tasks: Maintain accurate records of guest information, reservations, and billing. Process and file guest registration cards and other documentation as required. Handle phone calls, emails, and other correspondence related to guest services and reservations. Collaboration: Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly. Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience. Security and Safety: Monitor the hotels security systems and report any unusual activities or safety concerns to management. Ensure that guests personal information and privacy are protected at all times. Problem-Solving: Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction. Make decisions and take action to address any unexpected situations or emergencies Qualifications: High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus. Previous experience in a front desk or customer service role preferred but not required. Excellent communication and interpersonal skills with a friendly and professional demeanor. Strong organizational and multitasking abilities. Proficiency in computer systems and hotel management software. Ability to work efficiently under pressure and handle a variety of tasks simultaneously. Flexibility to work various shifts, including evenings, weekends, and holidays. Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you!
    $23k-29k yearly est. 24d ago
  • Front Desk Agent at the Hampton Inn University Area

    Summit Hospitality Incorporated 3.4company rating

    Front desk agent job in Wilmington, NC

    Description: SUMMIT HOSPITALITY GROUP: FRONT DESK AGENT JOB DESCRIPTION SUMMARY: At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Adheres to all Corporate and Brand Quality Standards. PREREQUISITES/QUALIFIC ATIONS: · Front Desk or Guest Services experience preferred. · Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public. · High School Diploma or GED equivalent. · Skilled at hotel computer operations for reservations, reports, and guest services. · Able to work a variety of shifts and weekends. · Demonstrated ability to lead by example. DUTIES AND RESPONSIBILITIES: · The expectation of this position requires a 30-40 hour work week which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt · Provide excellent customer service by being able to greet customers promptly and courteously, answer questions in a friendly, conversational manner. · Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest. · Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen. · Explain at check-in all necessary information for guests' to access Internet and in room entertainment. · Ensure lobby is ready for clients and guests by helping to maintain the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area. · Know and be able to provide information about local attractions and restaurants and give directions when asked. · Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates. · Attend training sessions as required by your Supervisor. · When available, proactively assist teams during breakfast and social events to provide high quality guest service. · Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out. · Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment · Promote the loyalty of the brand and Summit Hospitality Group · Duties are subject to change and additional responsibilities/tasks may be assigned WORK ENVIRONMENT: · Flexible work schedule including nights and weekends · Ability to arrive on time as scheduled · Ability to stand, sit, reach, bend, stretch for extended periods of time · Operate computer and brand equipment for Check-In and Check-Out · Ability to lift 30 lbs. · Fast pace and often under pressure to perform · Team environment requiring patience and high level of communication Benefits: Fulltime Employees · Personal time after 90-days · Insurance benefits after 90-days · Vacation time after 1 year Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older. Requirements:
    $23k-28k yearly est. 5d ago
  • Front Desk Agent

    Crown Hotel & Travel Management LLC

    Front desk agent job in Leland, NC

    Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS. Part-Time Benefits Insurance (Medical, Dental and Vision) Supplemental Insurance Enhanced Paid Time Off (PTO) Plan Paid Training Fantastic Company Culture Job Responsibilities Receiving accommodation reservations from visitors Taking the details of all arriving guests including payment information Allocating rooms to all guests Providing information to guests about the procedures, policies, and facilities of the hotel Providing the guest with the necessary tourism information Handling all customer concerns and queries Issuing receipts to the guests Ensuring the safety and security of all guests Maintain all guest reservations in accordance with credit card security requirements Balance and properly account for cash drawer at the desk for each shift Maintain all training requirements as set forth by General Manager Assisting guests with safety deposit box forms and keys as outlined by GM Wear a provided uniform and name tag at all times on the property Perform routine cleaning throughout the work area Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel Respond to guest's requests for immediate repairs Report lost-and-found items in accordance with hotel procedures All other assigned duties Qualifications/Requirements High school diploma or equivalent Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities Must display very good organization and time management skills Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks Must be able to regularly lift and carry up to 20 pounds without assistance To always maintain a high standard of personal hygiene and appearance We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $23k-29k yearly est. Auto-Apply 60d+ ago
  • Medical Records/Business Office Clerk PRN

    Surgery Partners Careers 4.6company rating

    Front desk agent job in Wilmington, NC

    JOB TITLE: Medical Records/Business Office Clerk (Temporary Opportunity) Scanning charts. Under direct supervision, assembles and maintains complete medical records according to established procedures. Files and retrieves patient records; prepares new files; may open and distribute mail. Organizes and evaluates patient medical records. Reviews medical records for accuracy and completeness. Responsible for filing and retrieving medical records. REQUIREMENTS: 6 months experience directly related to the duties and responsibilities specified preferred. Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
    $27k-35k yearly est. 11d ago
  • Front Desk Clerk

    Daly Seven 4.1company rating

    Front desk agent job in Wilmington, NC

    Front Desk Associate The for this position is only a general summary of the duties a desk clerk is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time and remain at assigned post for extended periods of time unless redirected by management. Greet guests; check them in and out with friendliness, speed and accuracy. Acknowledge and greet everyone who enters and leaves the facility. Maintain all paper work as required by your shift. Initial and date when applicable Check registration cards for completeness, accuracy, and legibility Maintain accuracy in handling cash. Responsible for cash drawer and balancing shift report. Know how to handle money and make change correctly Operate switchboard and transfer calls as required by shift. Take guest messages with accuracy. Always note time and date of message as well as the caller's name. Turn on message light to ensure guest receives message if message center not working Keep all business confidential on and off duty Know room rates, locations, and furnishings of all rooms Know physical make-up of building - interior and exterior Be ready and willing to show prospective guests a room when the manager or other staff is in the hotel to cover the desk. If desk clerk is alone, give key to prospective guest to view the room Lock and secure the desk area at any time when required to leave the desk area. Do all daily reports, statements, correspondence, etc., as dictated by your manager Set wake-up calls as dictated by your shift and write time on the wake-up sheet if applicable Promote membership in the franchise's membership club Help secure lodging for guest by referrals when hotel is full Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability Know status of reservations on a daily and future basis Be able to handle guest complaints Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Prepare room status reports and maid sheets when working night shift and coordinate with the manager on the day shift for accurate availability Each shift must keep lobby and office area clean at all times Know the computer operations including procedures for shut down when necessary\Desk clerks should know how to set up and maintain continental breakfast as well as how to make coffee properly Know the location of the ADA box and how to use it Complete Call Back Sheet and file Complete Room Availability form Complete Comment Log for your shift Complete Shift Verification Form Know that computer equipment may not be used for personal use Cell Phones and other types Social Media are not to be used during work time Desk Clerk must be able to lift 30 pounds, stand for long periods of time, bend, stoop, and go up and down stairs. Employee is required to seek assistance if unable to lift or move an item over 30 pounds. All other duties as assigned
    $24k-28k yearly est. 60d+ ago
  • Front Desk Receptionist

    ECAA

    Front desk agent job in Wilmington, NC

    Job title: Front Desk Receptionist Status: Full-Time, Non-Exempt Department: ECPC Pain Clinics - Administrative Reports to: Practice Manager, ECPC Pain Clinic Job Supervisory Responsibilities: None Job Summary: The Front Desk Receptionist is the first person to acknowledge and greet the patient upon their entrance to the clinic, so a professional and friendly attitude is essential for this role. The receptionist will complete various duties throughout the front desk area that includes but is not limited to answering phone calls, checking in patients, verifying insurance, and processing payments. The Front Desk Receptionist will: Duties/Responsibilities: ● Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel. ● Pages clinic personnel as appropriate, and obtains and communicates messages in an accurate and timely manner. ● Check the patients in and out. ● Verify insurance and patient financial responsibility. ● Obtain authorizations for procedures as needed. ● Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel. ● Utilize eClinicalWorks Electronic Medical Record (EMR) system to obtain or document patient information. ● Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers. ● Schedule outpatient appointments/testing and hospital admissions upon request. ● Collect co-pays or other payments at time of visit. ● Provide patients with accurate and legible appointment cards. Document no shows in patient's chart for missed visits. ● Reschedule any missed appointments and conducts follow-up with patients who may have missed their appointment. ● Abide by patient confidentiality regulations to protect the patient and clinic/practice and adheres to HIPAA regulations. ● Prepare correspondence, memos, forms, and other typing as requested by the supervisor. ● Maintain composure when dealing with difficult situations. ● Perform other duties as assigned. Education and Experience: ● High school diploma. ● Two years' medical front desk receptionist experience required. ● Knowledge of medical terminology and insurance verification. ● Knowledge of prior authorizations and referral management is preferred. ● Proficient with EMR. Required Skills/Abilities: ● Ability to communicate and collaborate effectively with staff, physicians, and external customers. ● Strong ability to multi-task and move from one project to another. ● Works to resolve problems or determines an appropriate course of action in a timely manner. ● Strong time management, follow-through, and organizational skills. Work Environment/Physical Requirements: ● Work performed in an office environment. ● Involves frequent contact with patients, physicians, and medical office staff. ● Work may be stressful at times. ● Interaction with others is frequent and often disruptive. ● Requires long periods of standing and walking. ● Physical activity can be irregular and fast-paced regularly. ● Must possess sufficient eye-hand coordination/manual dexterity to operate medical and office equipment. ● Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations. ● Must be able to lift 50 pounds with no assistance. ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company. Page 1 of 2
    $24k-31k yearly est. Auto-Apply 60d+ ago
  • Audi Cape Fear Receptionist

    Audi JLR Lotus BMW MOTO

    Front desk agent job in Wilmington, NC

    Job Title: Part-Time Receptionist (Two Positions Available) Industry: Automotive - Luxury Retail : Audi Cape Fear is a premier Audi dealership committed to providing an exceptional customer experience. We are a dynamic and growing organization dedicated to excellence in sales, service, and customer satisfaction. Our team is comprised of enthusiastic and dedicated professionals who are passionate about the Audi brand. We believe in fostering a positive and supportive work environment where employees are valued and have opportunities to grow. We pride ourselves on our commitment to integrity, teamwork, and exceeding customer expectations. Job Description: We are seeking two highly motivated and customer-focused Part-Time Receptionists to join our team. As the first point of contact for our dealership, you will play a crucial role in creating a positive and welcoming impression for our clients. The ideal candidates will be professional, prompt, and dependable individuals with excellent communication and computer skills, and a naturally bubbly and helpful personality. You will be responsible for handling incoming calls, greeting customers, directing inquiries, and providing administrative support to various departments within the dealership. Key Responsibilities: Customer Service: Greet and welcome clients in a warm, friendly, and professional manner. Determine the nature of their visit and direct them to the appropriate department or individual. Telephone Operations: Answer and direct incoming calls promptly and efficiently, taking accurate messages and ensuring timely delivery. Administrative Support: Provide general administrative and clerical support, including but not limited to: Data entry and record keeping Preparing and distributing correspondence Maintaining a tidy and organized reception area Managing incoming and outgoing mail and deliveries Assisting various departments with administrative tasks as needed Scheduling: Assist in scheduling appointments for sales and service departments. Cash Handling: Process payments and provide accurate receipts (if required). Inventory Management: Monitor and maintain office supplies, placing orders when necessary. Maintaining a Professional Image: Uphold a professional appearance and demeanor at all times, reflecting the high standards of the Audi brand. Other Duties: Perform other duties as assigned by management. Requirements: Education: High school diploma or equivalent required. Experience: Previous experience in a receptionist or customer service role is preferred, but not required. Skills: Excellent communication and interpersonal skills (both verbal and written). Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Strong organizational and time-management skills. Ability to multitask and prioritize tasks effectively. Ability to maintain a professional and positive attitude under pressure. Excellent phone etiquette. Basic knowledge of office equipment (e.g., copier, scanner, shredder, fax machine). Personal Attributes: Professional and presentable appearance. Prompt and dependable. Bubbly and outgoing personality. Customer-focused and helpful attitude. Ability to work independently and as part of a team. Strong attention to detail. Pay Rate: $12.00 - $15.00 per hour (depending on experience) Job Type: Part-Time Schedule: Flexible. Either Mornings or Nights Monday through Saturday or split full days to match the following hours. Monday - Friday, 8:00 AM- 7PM, Saturday 9 AM - 6 PM. To Apply: Interested candidates are encouraged to submit their resume and cover letter to ************************** or apply in person at 255 Old Eastwood Rd, Wilmington, NC. 28403. Please include Part-Time Receptionist Application in the subject line. Equal Opportunity Employer: Audi Cape Fear and Unity Automotive is an equal opportunity employer and values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $12-15 hourly Auto-Apply 60d+ ago
  • Hotel Front Desk Agent/Night Auditor

    Murphy Family Ventures 4.1company rating

    Front desk agent job in Wallace, NC

    JOB TITLE: HOTEL FRONT DESK AGENT Wallace NC Seeking a front desk representative with a high level of professionalism and effective decision making. Applicant must have strong interpersonal and administrative skills. REQUIREMENTS: Successful history as a Hotel Front Desk Representative or related hospitality experience. Must have a flexible work schedule. Task-driven individual RESPONSIBILITIES: Register & process guests and their assigned rooms. Accommodate guest requests. Communicating with hotel staff on the status of guest rooms. Up selling guest rooms and promoting hotel services. Handling cash payments. Maintain a clean and neat front desk area. Excellent benefits package available.
    $24k-29k yearly est. 13d ago
  • Front Desk/Host

    Daveandbusters

    Front desk agent job in Wilmington, NC

    Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc. Reviews the cleanliness and organization of the Front Desk and Host station. Ensures all menus are stocked and properly cleaned and maintained. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager Conducts merchandise inventory during and after shift, if applicable. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Notifies Manager of any Guest that is perceived to be unhappy. Assists other Team Members as needed or as business dictates Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary. Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas. Manages flow from the front doors, efficiently helping Guests with needs and directing as needed. Manages wait times and communicates information as needed to Guests, Team Members, and Managers. Delivers silverware as Guests are seated. Makes timely and accurate calculations of bill transactions. Greets and assists Guests efficiently and with a smile while processing transactions. Is responsible for the reconciliation of any monies from their banks. Completes “To Go” order transactions for Guests and ensures accuracy. Sells merchandise from the Front Desk, if applicable. Must be friendly and able to smile frequently. Restaurant, retail, or cashier experience preferred, but not required. Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B. Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times. Must demonstrate ability to read and communicate in English. Must be able to articulate clear greetings, requests for assistance, and farewells to Guests. Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, and stoop frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Dave and Buster's is proud to be an E-Verify Employer where required by law. Salary Compensation is from $7.25 - $12 per hour Salary Range: 0 - 0 We are an equal opportunity employer and participate in E-Verify in states where required.
    $7.3-12 hourly Auto-Apply 60d+ ago
  • Dental Receptionist

    Cherubini Orthodontics

    Front desk agent job in Wilmington, NC

    Job Description If you have a love for meeting new people, forming positive relationships, and making a real difference every day, then you could be the full-time Dental Receptionist we're looking for at Cherubini Orthodontics! We're hiring an accurate, organized, and detail-oriented person to man our front desk and float between our Wilmington, NC and Atkinson, NC offices. Keep reading to learn more about this dynamic career opportunity! PAY & PERKS Competitive pay of up to $15.00/hour 401(k) with match PTO Vision insurance Incentive bonus Uniforms Free orthodontic treatment after two years of qualified working performance ARE YOU A GOOD FIT TO BECOME OUR DENTAL RECEPTIONIST? You'll work at our front desk from 9:00 am to 5:30 pm, Monday through Thursday and may need to rotate between our Wilmington and Atkinson offices as needed. Our Dental Receptionist is the face and voice of our office, setting the tone for positive patient experiences. Armed with an uplifting attitude and a desire to help, you'll assist patients in person and over the phone, ensuring they have a smooth experience with our office. You'll check patients in for appointments, answer questions, and schedule the next treatment before they leave. When a new patient joins, you'll accurately enter their information into our system. You'll also help with filing and other tasks to keep our front desk running smoothly. Dental Receptionist Qualifications: At least 1 year of experience working in a dental or medical office Customer service experience Basic computer proficiency Experience using Google Suite, Microsoft Office, and various social media platforms Ability to take initiative and proactively tackle responsibilities Organizational skills and strong attention to detail Team spirit Professional appearance and polite phone communication skills Bilingual English/Spanish skills - highly preferred High school degree or equivalent - preferred ABOUT US Our award-winning practice has a modest, boutique style that is family-oriented, friendly, and fun! We incorporate the most modern technologies into our state-of-the-art practice like digital radiographs, Invisalign clear aligners, and the latest software and technological advances in orthodontics. We are able to offer these amenities at a reasonable price because treating our patients like family is our top priority! Our team brings sunshine into our patients' lives and smiles to their faces. Their caring service is one of the reasons our practice has received the "America's Top Dentists" award for the last 13 years. Our employees love our friendly, family-like atmosphere and the excellent benefits we provide. We also support our employees in their desires to learn and grow by offering on-the-job training and opportunities for advancement. We hope you will join our fantastic team! WE NEED YOU! Take the first step towards joining our fun and friendly team by completing our short initial application today! Please be informed that passing a background check and drug test is a prerequisite for employment with our company. Any job offer extended is subject to the successful completion of these requirements and the ongoing maintenance of a clean background. Job Posted by ApplicantPro
    $15 hourly 6d ago
  • Luxury Retail Office Associate - Mayfaire Town Center

    Reeds Jeweler 3.7company rating

    Front desk agent job in Wilmington, NC

    At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you'll find more than a job, you'll find a career with purpose, growth, and lasting impact. We're looking for an Office Associate who is friendly, organized, responsible, and flexible to join our wonderful team. Office Associates are most often relied upon for maintaining daily, weekly, and monthly reports, shipping and receiving, reconciliation, bank deposits, and ringing up store sales. Upon proven performance, additional responsibilities may be assigned by management, including becoming a key holder and opening and closing the store. The ideal candidate for this role will have retail and/or administrative experience, understand the organization needed in administrative duties to support the efficiency and accuracy of store operations and be a key player in its overall success and profitability. Office Associates partner with our corporate office and act as a liaison to communicate programs with the store. And they are proactive problem solvers and help maintain a clean environment conducive to attracting sales and ensure safe working conditions. Experience in the jewelry industry is not required, but the office associate must be eager to learn about our products, policies, and procedures to accurately complete exchanges, returns, sales, and gifts. This position participates in mandatory training to strengthen their ability to support the store manager, sales team, and our customers. We offer plenty of resources to set you up for long term success. If you believe you'll be an excellent fit for this role, we invite you to apply and look forward to learning more about you! High School Diploma/Equivalent or better Must have proven written and verbal communication skills Recommended six months retail experience and/or administrative background Demonstrated team-work abilities REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off for both full-time and part-time positions. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
    $20k-26k yearly est. 58d ago
  • Dental Front Desk Receptionist (GSA)

    Commwell

    Front desk agent job in Ocean Isle Beach, NC

    Make a Difference Where It Matters Most Join a team that's been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won't just care for patients, you'll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home. What You'll Do Input complete, accurate patient demographic information. Update patient financial data and verify/document benefits with proof of coverage. Enter visit charges to the correct payer source and collect applicable payments. Assist uninsured individuals and low-income families in obtaining government health insurance. Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment. What We're Looking For Required: CAC (Certified Applications Counselor) obtained prior to November 1st Annually, if needed. Clean driving record with current NC driver's license and approved by corporate vehicle insurance vendor for driving privileges HS Diploma/GED Preferred: Associate degree in a related field Three (3) years' medical, dental, or behavioral health experience Why Join CommWell Health? Impact: Be part of a team that delivers life-changing care to underserved populations. Balance: Enjoy a supportive, flexible environment that values your well-being. Growth: Access continuous learning, advancement pathways, and leadership development. Recognition: Your voice matters. At CommWell Health, every team member “colleague” is seen, heard, and valued. We Take Care of Our Team Medical, Dental & Vision Insurance - Affordable plans with options that meet your family's needs 401(k) with Matching - Invest in your future with confidence Generous PTO - Enjoy time off with paid holidays, emergency leave, and vacation accruals Employee Assistance Program (EAP) - Support for your mental, emotional, and financial wellness Career Growth - On-the-job training, certification support, and advancement opportunities A Team That Cares for You At CommWell, our teams are more than colleagues, we are a tight-knit, mission-driven family. You'll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, “The Value of Valuing” by recognizing each person's worth, perspective, and contributions. Equal Opportunity Employer CommWell Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ready to Join Us? If you're a compassionate person ready to be part of something bigger, we'd love to meet you. Apply today and help us shape the future of community health, one patient, one family, one community at a time.
    $24k-31k yearly est. 13d ago
  • Dental Front Desk Receptionist (GSA)

    Commwell Health

    Front desk agent job in Ocean Isle Beach, NC

    Make a Difference Where It Matters Most Join a team that's been providing compassionate, patient-centered care to rural North Carolina communities for 50 years. At CommWell Health, you won't just care for patients, you'll empower families, change lives, and be part of a mission-driven team that believes everyone deserves quality healthcare, close to home. What You'll Do * Input complete, accurate patient demographic information. * Update patient financial data and verify/document benefits with proof of coverage. * Enter visit charges to the correct payer source and collect applicable payments. * Assist uninsured individuals and low-income families in obtaining government health insurance. * Support, guide, and conduct outreach to diverse individuals and families for health insurance enrollment. What We're Looking For Required: * CAC (Certified Applications Counselor) obtained prior to November 1st Annually, if needed. * Clean driving record with current NC driver's license and approved by corporate vehicle insurance vendor for driving privileges * HS Diploma/GED Preferred: * Associate degree in a related field * Three (3) years' medical, dental, or behavioral health experience Why Join CommWell Health? * Impact: Be part of a team that delivers life-changing care to underserved populations. * Balance: Enjoy a supportive, flexible environment that values your well-being. * Growth: Access continuous learning, advancement pathways, and leadership development. * Recognition: Your voice matters. At CommWell Health, every team member "colleague" is seen, heard, and valued. We Take Care of Our Team * Medical, Dental & Vision Insurance - Affordable plans with options that meet your family's needs * 401(k) with Matching - Invest in your future with confidence * Generous PTO - Enjoy time off with paid holidays, emergency leave, and vacation accruals * Employee Assistance Program (EAP) - Support for your mental, emotional, and financial wellness * Career Growth - On-the-job training, certification support, and advancement opportunities A Team That Cares for You At CommWell, our teams are more than colleagues, we are a tight-knit, mission-driven family. You'll work alongside experienced clinicians, receive support from leaders, and participate in team huddles, recognition programs, and a collaborative care model rooted in our core value, "The Value of Valuing" by recognizing each person's worth, perspective, and contributions. Equal Opportunity Employer CommWell Health is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ready to Join Us? If you're a compassionate person ready to be part of something bigger, we'd love to meet you. Apply today and help us shape the future of community health, one patient, one family, one community at a time.
    $24k-31k yearly est. 13d ago
  • Dental Front Desk Representative

    Bachara & Bryan PLLC

    Front desk agent job in Southport, NC

    Job DescriptionBenefits: Bonus based on performance Employee discounts We are seeking a friendly and service-oriented Front Desk Representative to join the team at our thriving dental practice. As a Front Desk Representative, you will be the first point of contact for our patients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking. Responsibilities Greet customers as they arrive and provide an excellent customer experience Answer phone calls and schedule appointments Assist clients with paperwork, including consent forms Maintain a clean and inviting environment Provide general customer service and attend to the needs of customers throughout their services Qualifications Two or more years of experience as a Dental receptionist or similar role is preferred Excellent communication skills with a commitment to customer service Strong work ethic and positive attitude Familiar with computers and scheduling software Excellent multi-tasking skills
    $19k-24k yearly est. 8d ago
  • Medical Records/Business Office Clerk PRN

    Surgery Partners 4.6company rating

    Front desk agent job in Wilmington, NC

    JOB TITLE: Medical Records/Business Office Clerk (Temporary Opportunity) * Scanning charts. * Under direct supervision, assembles and maintains complete medical records according to established procedures. * Files and retrieves patient records; prepares new files; may open and distribute mail. * Organizes and evaluates patient medical records. * Reviews medical records for accuracy and completeness. * Responsible for filing and retrieving medical records. REQUIREMENTS: * 6 months experience directly related to the duties and responsibilities specified preferred. Equal Employment Opportunity & Work Force Diversity Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.
    $27k-35k yearly est. 11d ago
  • Dental Receptionist

    Cherubini Orthodontics

    Front desk agent job in Wilmington, NC

    If you have a love for meeting new people, forming positive relationships, and making a real difference every day, then you could be the full-time Dental Receptionist we're looking for at Cherubini Orthodontics! We're hiring an accurate, organized, and detail-oriented person to man our front desk and float between our Wilmington, NC and Atkinson, NC offices. Keep reading to learn more about this dynamic career opportunity! PAY & PERKS Competitive pay of up to $15.00/hour 401(k) with match PTO Vision insurance Incentive bonus Uniforms Free orthodontic treatment after two years of qualified working performance ARE YOU A GOOD FIT TO BECOME OUR DENTAL RECEPTIONIST? You'll work at our front desk from 9:00 am to 5:30 pm, Monday through Thursday and may need to rotate between our Wilmington and Atkinson offices as needed. Our Dental Receptionist is the face and voice of our office, setting the tone for positive patient experiences. Armed with an uplifting attitude and a desire to help, you'll assist patients in person and over the phone, ensuring they have a smooth experience with our office. You'll check patients in for appointments, answer questions, and schedule the next treatment before they leave. When a new patient joins, you'll accurately enter their information into our system. You'll also help with filing and other tasks to keep our front desk running smoothly. Dental Receptionist Qualifications: At least 1 year of experience working in a dental or medical office Customer service experience Basic computer proficiency Experience using Google Suite, Microsoft Office, and various social media platforms Ability to take initiative and proactively tackle responsibilities Organizational skills and strong attention to detail Team spirit Professional appearance and polite phone communication skills Bilingual English/Spanish skills - highly preferred High school degree or equivalent - preferred ABOUT US Our award-winning practice has a modest, boutique style that is family-oriented, friendly, and fun! We incorporate the most modern technologies into our state-of-the-art practice like digital radiographs, Invisalign clear aligners, and the latest software and technological advances in orthodontics. We are able to offer these amenities at a reasonable price because treating our patients like family is our top priority! Our team brings sunshine into our patients' lives and smiles to their faces. Their caring service is one of the reasons our practice has received the "America's Top Dentists" award for the last 13 years. Our employees love our friendly, family-like atmosphere and the excellent benefits we provide. We also support our employees in their desires to learn and grow by offering on-the-job training and opportunities for advancement. We hope you will join our fantastic team! WE NEED YOU! Take the first step towards joining our fun and friendly team by completing our short initial application today! Please be informed that passing a background check and drug test is a prerequisite for employment with our company. Any job offer extended is subject to the successful completion of these requirements and the ongoing maintenance of a clean background.
    $15 hourly 5d ago
  • Luxury Retail Office Associate - Mayfaire Town Center

    Reeds Jewelers 3.7company rating

    Front desk agent job in Wilmington, NC

    At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you'll find more than a job, you'll find a career with purpose, growth, and lasting impact. We're looking for an Office Associate who is friendly, organized, responsible, and flexible to join our wonderful team. Office Associates are most often relied upon for maintaining daily, weekly, and monthly reports, shipping and receiving, reconciliation, bank deposits, and ringing up store sales. Upon proven performance, additional responsibilities may be assigned by management, including becoming a key holder and opening and closing the store. The ideal candidate for this role will have retail and/or administrative experience, understand the organization needed in administrative duties to support the efficiency and accuracy of store operations and be a key player in its overall success and profitability. Office Associates partner with our corporate office and act as a liaison to communicate programs with the store. And they are proactive problem solvers and help maintain a clean environment conducive to attracting sales and ensure safe working conditions. Experience in the jewelry industry is not required, but the office associate must be eager to learn about our products, policies, and procedures to accurately complete exchanges, returns, sales, and gifts. This position participates in mandatory training to strengthen their ability to support the store manager, sales team, and our customers. We offer plenty of resources to set you up for long term success. If you believe you'll be an excellent fit for this role, we invite you to apply and look forward to learning more about you! Requirements High School Diploma/Equivalent or better Must have proven written and verbal communication skills Recommended six months retail experience and/or administrative background Demonstrated team-work abilities Benefits REEDS Jewelers offers a comprehensive compensation program, merchandise discounts, 401(k), and paid time off for both full-time and part-time positions. Full-time team members are also eligible for our benefits program including health/dental/life/LTD insurance, and more! REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
    $20k-26k yearly est. Auto-Apply 60d+ ago
  • Guest Service Agent

    Daly Seven 4.1company rating

    Front desk agent job in Jacksonville, NC

    Guest Service Agent is only a general summary of the duties a Guest Service Agent is to perform. Other duties, which are not listed, may be required from time to time. General Job Description Be ready to begin work at the specified time. Greet guests; check them in and out with friendliness, speed and accuracy. Maintain all paperwork as required by your shift. Initial and date when applicable. Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly. Operate switchboard and transfer calls as required by shift. Keep all business confidential on and off duty. Know room rates, locations, and furnishings of all rooms. Know physical make-up of building - interior and exterior. Promote membership in the franchise's membership club. Help secure lodging for guest by referrals when hotel is full. Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions. Be polite and present a friendly and caring image. Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property. Check credit cards and guaranteed reservations for validity and acceptability. Know status of reservations on a daily and future basis. Be able to handle guest complaints. Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm. Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility. Know where gas, electric, water cut off, and breakers are located. Know location of emergency lights. Each shift must keep lobby and office area clean at all times. Know the computer operations including procedures for shut down when necessary. Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly. Know the location of the ADA box and how to use it. Complete Call Back Sheet and file. Complete Room Availability form. Complete Comment Log for your shift. Complete Shift Verification Form. Perform all other duties as assigned.
    $23k-28k yearly est. 46d ago

Learn more about front desk agent jobs

How much does a front desk agent earn in Wilmington, NC?

The average front desk agent in Wilmington, NC earns between $21,000 and $31,000 annually. This compares to the national average front desk agent range of $25,000 to $37,000.

Average front desk agent salary in Wilmington, NC

$26,000

What are the biggest employers of Front Desk Agents in Wilmington, NC?

The biggest employers of Front Desk Agents in Wilmington, NC are:
  1. summithospitality
  2. Crown Hotel & Travel Management LLC
  3. Home 2 Suites
  4. Home 2 Suites-Wilmington Medical Park
  5. Tapestry By Hilton
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