NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card).
Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description.
Mail Processor - Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination.
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.
$24.6-39.3 hourly 1d ago
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Postal Mail Processor
The Postal Service
Front desk associate job in Dothan, AL
NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card).
Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description.
Mail Processor - Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination.
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.
$24.6-39.3 hourly 1d ago
Postal Mail Processor - Hiring Nationwide
Postal Source
Front desk associate job in Dothan, AL
POSTAL MAIL PROCESSOR
NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card).
Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description.
Mail Processor - Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination.
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.
$24.6-39.3 hourly 1d ago
Front Desk Receptionist
SGS Technologie 3.5
Front desk associate job in Huntsville, AL
SGS Technologies, we are a software development and staffing company that doesn't simply talk services - we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements.
SGS has served numerous clients nationwide in various industries and we want you to be a part of that growth and opportunity!
Job Description:
Full-time onsite role for candidates local to Huntsville, Alabama
Laptop provided
Hours of operation- 8:00 AM-4:30 PM CST Monday-Thursday 8:00 AM-4:00 PM CST Friday
Frontdesk role- must be professional, well-spoken, and organized. Will greet visitors and answer calls from high net worth clientele frequently.
Essential Duties and Responsibilities:
Acts as a liaison between home office departments and the branch offices to research and resolve escalated issues regarding clients' accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications.
Determines best method to resolve issues to ensure client satisfaction and adherence to company policies.
Follows up, either verbally or in writing, to ensure client satisfaction.
Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs.
Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level.
Communicates and coordinates with Registrations, Sales Management and Compliance Departments to monitor branch and FA status. Acts as liaison for the branches by explaining the many different systems used and directing the FA to the appropriate systems needed.
Works with branches and the Asset Management Services team to ensure independent branches are approved for certain account types based upon analysis done by the associate. Serves as main point of contact for certain firm initiatives, changes, or unexpected events.
Examples are changes to account fees, trade fees, statement and reports Acts as the liaison for the Attorney of the Day process. Responds to FA questions and concerns about the statements and confirms. Must understand and be able to interpret all products and information on various types of statements.
Handles fee waiver questions for the branch. Makes decision based on each case and unique circumstances. Works with branches and advisors on the cost of doing business (trade related costs). Acts as the main point of contact when BCP events arise for the independent branches. Performs other duties and responsibilities as assigned.
Knowledge of:
Basic office and branch practices, procedures and methods.
Account types and industry operations in general.
Back office systems.
Skill in:
Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets. • Detail orientation to ensure quality standards are met without impairing workflow.
Follow-up to ensure resolution and completion of tasks. Ability to: • Provide a high level of customer service in a calm, courteous and professional manner.
Establish and maintain effective working relationships at all levels of the organization.
Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
Use effective oral and written communication skills sufficient enough to communicate and interact effectively with Financial Advisors and branch associates. • Constructively work under stress and pressure when faced with high workloads and deadlines.
Ability to handle situations that require de-escalation in high volume circumstances. • Ability to multi-task between several different functions daily.
Educational/Previous Experience Requirements:
• Bachelor's degree or equivalent with at least two (2) years of securities related experience. ~or~ • An equivalent combination of experience, education, and/or training as approved by Human Resources. Licenses/Certifications: • None required.
Minimum of High School Diploma
$26k-32k yearly est. 3d ago
Front Desk Agent (53884)
Providence Hospitality Group
Front desk associate job in Alabama
Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.
SUMMARY: The FrontDesk Agent provides frontdesk services to guests in a friendly, efficient, and professional manner.
DUTIES AND RESPONSIBILITIES:
Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas
Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety
Fulfills guests' needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed
Resolves guest problems/complaints; utilizes own best judgement in resolving issues or refers to management as needed
Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt
Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.
Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork
Maintains frontdesk area in a clean and orderly fashion
Possesses and maintains thorough knowledge of hotel and area's attractions
Completes all necessary paperwork; maintains files and records
Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing
Performs other related duties as assigned by management
Qualifications
QUALIFICATIONS:
Commitment to excellence and high standards
Excellent written and oral communication skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Excellent customer service skills
Ability to understand and follow written and verbal instructions
Professional appearance and demeanor
Ability to effectively communicate with people at all levels and from various backgrounds
Bilingual skills a plus
EDUCATION AND EXPERIENCE:
Prior experience in hospitality industry or equivalent preferred
COMPETENCIES:
Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Continually required to stand, walk, bend, and reach
Continually required to utilize hand and finger dexterity to operate a keyboard and office equipment
Occasionally required to lift/push/carry items up to 25 lbs.
SALARY:
HOURS:
BENEFITS:
Medical, Dental, and Vision Insurance
Voluntary Short-Term and Long-Term Disability
Company paid Basic Life and AD&D Insurance
401(k) with Company match
Paid Time Off and State required sick pay
8 Paid Holidays
Hotel discounts by brand
$24k-29k yearly est. 9d ago
Front Desk Agent
Every Word Code
Front desk associate job in Birmingham, AL
About Us
Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future-one word, one line of code at a time.
Job Description
Every Word Code is seeking a reliable and organized FrontDesk Agent to serve as the first point of contact for our clients and visitors. This role requires excellent communication skills, a welcoming attitude, and the ability to multitask in a fast-paced environment. You will represent the company professionally and help maintain a smooth and efficient front office operation.
Responsibilities
Greet and assist visitors, clients, and team members in a professional manner
Answer and direct phone calls efficiently
Manage appointment scheduling and maintain office calendar
Handle incoming and outgoing mail and packages
Maintain cleanliness and organization of the frontdesk and lobby area
Respond to inquiries and provide general administrative support
Collaborate with internal departments for smooth operational flow
Assist with clerical duties such as data entry, filing, and document preparation
Qualifications
Qualifications
High school diploma or equivalent (Associate's or Bachelor's degree preferred)
1+ year of frontdesk, receptionist, or customer service experience
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficient in Microsoft Office (Word, Excel, Outlook)
Professional demeanor and appearance
Ability to work independently and as part of a team
Punctual, dependable, and detail-oriented
Additional Information
Benefits
Competitive salary ($50,000 - $55,000 annually)
Growth opportunities within the company
On-the-job training to build and expand skills
Supportive and collaborative work environment
Health and wellness programs
Paid time off and holidays
$50k-55k yearly 60d+ ago
Front Desk Agent
MCR Hotels
Front desk associate job in Troy, AL
Courtyard by Marriott - Troy, Al. SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: FrontDesk Agent, Role Specific Duties and Expectations
The core mission of the FrontDesk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
Other Duties and Expectations
Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
Rate Schedule: Up-to-date understanding of room rates, promotions.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
Occasionally required to lift packages or general office equipment.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
$24k-29k yearly est. 8d ago
Front Desk
Guardian Dentistry Partners
Front desk associate job in Montgomery, AL
We are looking for a dynamic, experienced FrontDesk to join our fast-growing team.
We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our frontdesk receptionist. In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist or Hygienist. In addition, you'll be responsible for answering and managing the phones, scheduling the Doctor(s) and Hygienist schedule of patients. The office is fast paced and requires multitasking. We offer great benefits and vacation time. We pride ourselves on providing a safe and welcoming atmosphere. If you enjoy people and are committed to doing excellent work, then we want to hear from you.
Primary Job Responsibilities:
Completes daily insurance verifications for all scheduled patients
Greet all patients by first name with a friendly personality as they arrive and assist them throughout their office visit.
Serve as the face of the company, offering friendly service to those entering the office or calling in on the phone
Confirm all future appointments
Assist patients with billing questions
Submit Insurance Claims with proper attachments and narratives.
Follow-up with unscheduled recare/treatment appointments.
Qualifications:
2-3 years experience required
Associates Degree preferred
Outstanding professionalism, high moral standards, and a self-motivated work ethic
Strong communication and interpersonal skills to build trusting relationships with your co-workers and patients
Driven personality to want to strive to be the best in your profession and provide the best care for our patients.
Compensation & Benefits:
Guaranteed Hourly Rate range up to $20
Paid Vacation & Paid Holidays
401k Program: with matching contributions
Benefits: (offered at 30 hours or more)
Competitive health, dental, and vision plan
Life Insurance and Disability Insurance
Flexible Schedules
#sponsoroffice
FLSA Status:
Non-Exempt
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.
$20 hourly Auto-Apply 60d+ ago
Front Desk Agent
Motel 6--Tacoma
Front desk associate job in Prattville, AL
Directs and controls the activities in the lobby and frontdesk area to ensure that guests receive outstanding customer service according to Brand Standards policy.
Provides friendly and responsive frontdesk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.
Essential Functions:
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Secures payment; verifies and adjust billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests.
Provides leadership to the team with ongoing training and coaching; leads by example.
Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
Keeps records of room availability and guests' accounts.
Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, posting payments to guest folios.
Responds to guest comments or complaints, referring customers to General Manager as necessary.
Prepares housekeeping duty rosters for move-out and stay-over cleans.
Inspects/stocks housekeeping carts for service preparedness.
Inspects rooms and public areas to accepted health and safety standards for pest control.
Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
Maintains proficiency in all location computer and software systems.
Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service.
Responds to emergency situations.
Other duties as assigned.
Essential Functions are not all inclusive; other duties may be assigned.
Competencies:
Action Oriented - Demonstrates a commitment to effective job performance by taking action on one's own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency.
Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements.
Conflict Management - Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved.
Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills - Displays the skills to work effectively with others.
Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Skills/Qualifications:
Good people skills for dealing with both staff and guests.
Must have computer skills; the ability to access and accurately input information in to a computer system including Microsoft Office Suite and the Hotel PMS system.
Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers
Must maintain a professional appearance and demeanor.
Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequently bends, kneels, crouches.
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
The employee must occasionally lift and/or move up to 25 pounds
Job Types: Full-time, Part-time
$24k-29k yearly est. Auto-Apply 49d ago
Front Desk Agent
Woodspring Suites Prattville
Front desk associate job in Prattville, AL
Job Description
Directs and controls the activities in the lobby and frontdesk area to ensure that guests receive outstanding customer service according to Brand Standards policy.
Provides friendly and responsive frontdesk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous, designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Inspects guest rooms and public spaces to ensure compliance with Brand Standards and to confirm rooms and property are guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.
Essential Functions:
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Secures payment; verifies and adjust billing. Verifies customers' credit, and establishes how the customer will pay for the accommodation. Computes bills, collects payments, and makes change for guests.
Provides leadership to the team with ongoing training and coaching; leads by example.
Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
Keeps records of room availability and guests' accounts.
Performs bookkeeping activities such as making cash deposits, completing daily audit, running reports, posting payments to guest folios.
Responds to guest comments or complaints, referring customers to General Manager as necessary.
Prepares housekeeping duty rosters for move-out and stay-over cleans.
Inspects/stocks housekeeping carts for service preparedness.
Inspects rooms and public areas to accepted health and safety standards for pest control.
Creates an operating environment that assures consistent guest satisfaction, meets with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.
Maintains proficiency in all location computer and software systems.
Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service.
Responds to emergency situations.
Other duties as assigned.
Essential Functions are not all inclusive; other duties may be assigned.
Competencies:
Action Oriented - Demonstrates a commitment to effective job performance by taking action on one's own and following through to get the job done. Effectively manages multiple priorities with a results-oriented sense of urgency.
Adaptability and flexibility - Displays the capability to adapt to new, different, and changing requirements.
Conflict Management - Successfully mediates conflict between individuals and groups; can negotiate consensus and agreement and settle disputes equitably; can find common ground and obtain cooperation of parties involved.
Dependability and reliability- Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity - Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills - Displays the skills to work effectively with others.
Professionalism - Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
Skills/Qualifications:
Good people skills for dealing with both staff and guests.
Must have computer skills; the ability to access and accurately input information in to a computer system including Microsoft Office Suite and the Hotel PMS system.
Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers
Must maintain a professional appearance and demeanor.
Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure, with strong organizational time management skills and problem solving skills.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequently bends, kneels, crouches.
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
The employee must occasionally lift and/or move up to 25 pounds
Job Types: Full-time, Part-time
$24k-29k yearly est. 17d ago
Front Desk Agent
Yedla
Front desk associate job in Guntersville, AL
Hotel FrontDesk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel FrontDesk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
DUTIES & RESPONSIBILITIES
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
$24k-29k yearly est. 60d+ ago
Front Desk Agent
HVMG
Front desk associate job in Birmingham, AL
$16/hour
As a
FrontDesk Agent
, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.
Key Responsibilities
You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
You will report to the Front Office Manager or Front Office Supervisor.
A career as a frontdesk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.
Education & Experience
Hotel experience is always a plus! Applicants should have:
A combination of education and experience.
What You'll Need to Succeed
Eligible to work in the United States
Ability to read, write, and communicate effectively in English
Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
A warm, professional demeanor that reflects HVMG's Culture of Excellence
Why Our Associates Love HVMG
Career growth opportunities across our nationwide portfolio
Flexible scheduling
Access up to 40% of your earned wages before payday with PayActive
Paid Time Off (PTO) and Paid Holidays
Full healthcare benefits: medical, dental, and vision
401(k) with guaranteed 4% match and no vesting period
Exclusive hotel and food & beverage discounts
About HVMG
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
$16 hourly Auto-Apply 60d+ ago
Front Desk Agent
Mobile La Quinta Inn 4.4
Front desk associate job in Mobile, AL
A & R Hospitality Group is looking for a FrontDesk Agent who can provide outstanding customer service and always maintains a positive attitude.
About A&R Hospitality Group:
A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at *****************
The primary role of the FrontDesk Agent is to work at the frontdesk of the hotel and provide service to hotel guests and clients. The FrontDesk Agent greets and checks in arriving guests and checks out departing guests. The FrontDesk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests.
We are in search of qualified candidates who can excel at the following:
∙ Always maintain a professional appearance
∙ Register all incoming guests and ensure all pertinent information is obtained
∙ Assist in other departments as needed
∙ Address and resolve guest complaints in a timely manner
∙ Block incoming reservations based on guest requests and room availability
∙ Block arriving reservations of all groups
∙ Maintain cleanliness of the back office and frontdesk area
∙ Anticipate guest needs to have superior guest service
∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include:
∙ Competitive pay
∙ Paid vacation time
∙ Hotel discounts
∙ Employee Assistance Program
∙ Paid training
∙ Medical/Dental/Vision Insurance
∙ Supplemental Insurance Available
∙ Free Teladoc
A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
View all jobs at this company
$25k-31k yearly est. 60d+ ago
Overnight Front Desk Agent
Elevation Convening Center & Hotel
Front desk associate job in Montgomery, AL
Job Description
Join Ithaka Hospitality Partners on an Exciting Journey!
Ithaka Hospitality Partners is seeking a reliable and detail-oriented Overnight Front Office Agent to join our team at Elevation Convening Center & Hotel, a purpose-driven destination overlooking downtown Montgomery, AL. This role is essential to ensuring smooth overnight operations and accurate financial reporting.
Job Summary:
The Overnight Front Office Agent is responsible for completing the night audit process, reconciling daily financial transactions, and accurately posting all charges for the day. This role also provides courteous overnight guest service, supports frontdesk operations, and ensures all reports are completed in accordance with hotel policies and procedures.
Duties & Responsibilities:
Responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests.
Process all payments according to established hotel requirements.
Provide information to any guest or visitor's inquiry.
Responsible for imputing accurate reservations, answering all calls at the frontdesk, and alerting hotel staff of VIP arrivals.
Meet with departing Guest Services Agents to review business status and follow-up items.
Set up workstations with necessary supplies; maintain cleanliness throughout the shift.
Change all housekeeping discrepancies to the correct status.
Promote positive guest relations to all individuals approaching the Guest Services Areas.
Performs other related duties as assigned.
Required Skills & Abilities:
Ability to focus attention on guest needs, remaining calm and courteous.
Excellent organizational skills and attention to detail.
Maintain confidentiality of all guest information and pertinent hotel data.
Ability to work well under pressure within any given period of time, which includes coordinating many requests at any given time.
Excellent written and verbal communication skills.
Ability to analyze and resolve problems by exercising good judgment.
Proficient in Microsoft Office Suite or similar software.
Education & Experience:
High school diploma or equivalent is required.
Previous experience in the hospitality industry is preferred.
2 years of experience in customer service and/or hotel experience is preferred.
Physical Requirements:
Prolonged periods of walking, standing, and sitting.
Must be able to lift up to 15 pounds at times.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
$24k-29k yearly est. 19d ago
Front Desk
Stonecreek Dental Care
Front desk associate job in Birmingham, AL
Experienced Dental Front Office Assistant - Full Time with Benefits! * Hours: Monday through Thursday 7:45 - 5:00; Friday 7:45 - 12:00* Hourly rate: Commensurate with experience Job Description:- Greeting and checking patients in and out- Making outbound and taking inbound phone calls- Scheduling appointments- Entering patient demographic information into the computer- Responsible for collecting copays and deductibles- Assisting in the insurance processing management- Providing excellent customer service- Properly resolving problems Experience Requirements:- Minimum 1 year paid Dental Front Office experience ( not including externship )- Ability to multi-task while being accurate- Excellent customer service skills- Excellent telephone etiquette- Demonstrated history of providing compassion, empathy, and respect when interacting with patients regarding dental concerns- Tireless work ethic to create an uplifting, comfortable treatment environment * Benefits (waiting period applies):- 10 days yearly Paid Time Off - 7 yearly Paid Holidays - Company Paid Life & ADD Insurance - Free Dental Care ( excluding lab fees ) for Employee & Qualifying Dependents - Medical Insurance- Voluntary Vision Insurance - Voluntary Short Term Disability Insurance - Voluntary Accident Insurance - Voluntary Critical Illness Insurance - Voluntary Life and ADD Insurance for Employee & Qualifying Dependents
- 401k with matching
$18k-23k yearly est. Auto-Apply 7d ago
FitLife Front Desk Attendant
One and Only Fitness Consulting
Front desk associate job in Auburn, AL
Replies within 24 hours Welcome to FitLife in Auburn, AL! FrontDesk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all our members and potential new members. We are looking for individuals with contagious personalities, a desire to improve, a passion for fitness, and looking to have a blast at work!
Perks of the job:
Competitive pay
Fast-paced work environment
Free gym membership
So, who are we looking for?
Someone with a certain level of social intelligence
You will work with many different personality types with members and staff.
You will need to give the greatest care and best attitude to our members
Someone who looks forward to maintaining high standards.
You work hard and go straight for the goal.
You are excited about meeting new people.
You have a positive attitude and look forward to helping others.
$18k-23k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
Auburn, Ram Hotels
Front desk associate job in Auburn, AL
←Back to all jobs at Courtyard by Marriott - Auburn, RAM Hotels FrontDesk Agent
Introduction:
We are seeking a friendly and professional FrontDesk Agent to join our team at our hotel. The FrontDesk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a frontdesk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
$24k-29k yearly est. 60d+ ago
Front Desk Agent
The Hotel at Auburn University
Front desk associate job in Auburn, AL
The FrontDesk Agent is responsible for the accurate, courteous, and efficient check-in/check-out of hotel guests. Duties & Responsibilities: * Maintain complete knowledge of: * All hotel features/services and hours of operation. * All hotel restaurant food concepts, menu price range, dress code, and ambiance.
* All hotel room types, numbers/names, layout appointments, amenities, and locations.
* All hotel room rates, special packages and promotions, and room availability status for any given day.
* Daily house count and expected arrivals/departures.
* Scheduled daily group activities, names, and locations of meeting rooms.
* Maintain complete knowledge and comply with all hotel policies and procedures.
* Meet with departing Overnight Agents to review business status and follow-up items.
* Set up workstations with necessary supplies; maintain cleanliness throughout the shift.
* Promote positive guest relations to all individuals approaching the Guest Services Areas
* Handle guest complaints by following the procedures and ensuring guest satisfaction.
* Collect guest preferences for all guests.
* Access all functions of computer systems according to established procedures and standards.
* Answer the department telephone using proper telephone etiquette.
* Provide callers with accurate information on hotel facilities and services.
* Document all guest requests, complaints, or problems immediately and notify the designated department/personnel for resolving the situation.
* Accept and record wake-up call requests.
* Assist in emergency situations as a central communication center for the hotel.
* Book reservations accurately and in a professional manner.
* Hard-block any special room request, such as handicap-accessible rooms and suites.
* Document and confirm reservations and cancellations.
* Promote packages, promotions, and upsell whenever possible.
* Set up accurate accounts for each reservation according to their requirements (i.e., share-with, separate room/tax/incidentals, comp).
* Communicate VIP and Repeat Guest arrivals to designated personnel for escort and delivery of amenities.
* Communicate pertinent guest information to designated departments/personnel (i.e., special requests).
* Generate, print, and distribute daily and weekly reports.
* Pre-register designated guests and prepare key packets.
* Process all guest check-in according to established hotel requirements.
* Register guests in the computer and generate a registration card.
* Verify registration card information with guests.
* Obtain backup information for guests; credit/payment method and input into the system; collect cash when
* Obtain proper identification for tax-exempt guests and retain a copy.
* Introduce Bell Person to escort guests and transport their luggage to the room.
* Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them. Follow established procedures for "walking" guests.
* Request guest comments on their stay.
* Handle requests for late checkouts according to established hotel procedures.
* Conduct group check-ins/outs according to established hotel procedures.
* Assist all departments in obtaining appropriate information regarding groups' inventory and guest
* Adhere to proper accounting procedures:
* Process adjustment vouchers, paid-outs, and miscellaneous charges.
* Make change for guests and cash guests' personal checks/travelers checks.
* Post charges and settle room accounts.
* Process all checkouts according to established hotel requirements.
* Resolve any late charges.
* Present folio to guests and resolve and dispute charges.
* Run closing reports count bank at the end of the shift.
* Complete designated cashier reports
* Balance and drop receipts.
* Secure bank.
* Assist PBX, Concierge, Bell Staff, and Reservations as assigned.
* Legibly document maintenance needs on work orders and submit them to Engineering - KYC system.
* Performs other related duties as assigned.
Required Skills & Abilities:
* Ability to focus attention on guest needs, remaining calm and courteous.
* Excellent written and verbal communication skills.
* Ability to think clearly, and quickly, maintains concentration, and make concise decisions.
* Ability to ensure the security of guestroom access.
* Excellent organizational skills and attention to detail.
* Proficient in Microsoft Office Suite or similar software.
Education & Experience:
* High school diploma or equivalent is required.
* A college education or training in the hospitality industry is preferred.
* Previous experience as a Front Office Receptionist in a luxury market is preferred.
Physical Requirements:
* Prolonged periods of walking, standing, and sitting.
* Must be able to lift up to 15 pounds at times.
An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
$24k-29k yearly est. 12d ago
Front Desk Agent
HIEX-Homewood
Front desk associate job in Birmingham, AL
Mansa Hospitality in Birmingham, AL is looking for one frontdesk agent to join our strong team. We are located on 320 Commons Drive. Our ideal candidate is attentive, ambitious, and reliable.
Responsibilities
Greet and welcome guests in a friendly and professional manner
Answer and screen phone calls
Build and develop relationships with our loyal guests
Maintaining office cleanliness and organization of resources
Qualifications
Proven experience working as a frontdesk agent
Knowledge of spreadsheets and word processing documents
Excellent customer service skills and courteous phone manner
Time-management and organizational skills
Computer Experience
Must be flexible in availability to work days and evenings along with holidays
We are looking forward to reading your application.
$24k-29k yearly est. 60d+ ago
Front Desk Agent
Springhill Suites Colonnade
Front desk associate job in Birmingham, AL
JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):
SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and FrontDesk.
Professional Experience
Preferably 1 year's experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field
Computer Experience
Proficiency in:
Microsoft Word
Excel
Powerpoint
Data entry
Database management systems
Hotel Experience
Uses proper telephone etiquette
Be flexible and willing to perform other tasks as necessary or requested
Wear hotel GSA uniform in compliance with hotel standards
TRAINING PROVIDED ON THE FOLLOWING:
Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)
Determines a guest's reservation status and identifies how long the guest will stay
Helps guests complete registration and then assigns rooms accommodating special requests whenever possible
Verifies the guest's method of payment and follows established credit-checking procedures
Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Presents options and alternatives to guests and offers assistance in making choices
Knows the location and types of available rooms as well as the activities and services of the property
Assists in pre-registration and blocking of rooms for reservations
Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
Knows room locations, types of rooms available, and room rates
Understands room status and room status tracking
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
Takes same day reservations and future reservations when necessary
Knows cancellation procedures
Generates secure room cards
Knows how to use front office equipment
Posts Suite Shop purchases to guest folios
Posts and files all charges to guest, master, and city ledger accounts
Follows procedures for issuing and closing safe deposit boxes
Uses proper mail, package, and message handling procedures
Reads and initials the pass-on log and bulletin board daily
Is aware of daily activities and meetings taking place in the hotel
Attends department meetings
Coordinates guestroom maintenance work with the engineering and maintenance division
Reports any unusual occurrences or request to the manager or assistant manager
Knows all safety and emergency procedures
Is aware of accident prevention policies
Maintains the cleanliness and neatness of the frontdesk area
Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts
Emotional Intelligence
Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
Engage every guest in conversation and recognition
Resolve any guest issue immediately
Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests
Ability to anticipate guests' needs
Represents the hotel to the guest throughout all stages of the guest's stay
Embraces and respects diversity and multicultural environment
Skills
Excellent communication; orally and written
Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
Able to stand, sit, and walk, for more than 4 hours
Education
Background screening for previous criminal history
Employment may be contingent upon at least 80% score on test on hotel's reservations system (PMS) after training
At least a high school diploma or G.E.D.
Strengths
Mathematical; statistical
Social
Speaks in guests' preferred language
Hotel is a smoke-free property
Creativity
Organizational
Administrative
Sales
Curious about the world and people
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