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Front desk associate jobs in Arizona

- 658 jobs
  • Front Desk - Lounge Attendant

    Enchantment Resort 3.8company rating

    Front desk associate job in Phoenix, AZ

    Salary Range: 15 To 15 (USD) Hourly Basic Function : Responsible for providing personal service, and orientating guests to the spa facilities including lounges, pool and other areas as requested by guests. Keep the lounge and pool areas neat, clean, and stocked with all amenities Work Performed : Greet all guests in the locker room (men's and women's lounges) Issue spa locker, slippers and robes Escort guests to their lockers Provide tour while explaining spa amenities offered and answering guest questions Monitor and maintain the locker facility area with all supplies stocked and freshened Maintain inventory sheets as necessary Order supplies from manager as necessary Maintain a safe, clean and neat work environment Check guests appointment/schedules as needed Assist guests during their use of the wet area facilities by providing personal service and ensuring a safe environment Deliver exceptional level of guest service in a calm and centered manner. Assist with pool coverage as necessary Assist with stocking, cleaning and maintaining pool areas as necessary. Read all relevant information Maintain a positive and professional attitude towards guests and co-workers Report to Manager or Supervisor before ending work shift Act as an ambassador of Enchantment Resort and Mii amo by speaking positively of the property at all times Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction Knowledge of Resort layout, amenities, hours of operations, special attractions and occasions Work efficiently and as a team Work independently and use decisions and good judgment to assist guests and provide safe environment Other duties as assigned Supervision Exercised : None Supervision Received : Front Office Manager, Front Desk Supervisor Minimum Requirements : High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management. Prior guest service experience desired. English skills necessary to communicate with guests. Safety sensitive position. Physical Requirements : Lifting & Carrying up to 50 lbs. 80% walking, bending & lifting 20% Standing Hearing and manual dexterity Distance vision 1-3 feet Use of cleaning solutions
    $22k-28k yearly est. 13d ago
  • PRN - Front Desk Receptionist

    Forum at Desert Harbor

    Front desk associate job in Arizona

    PRN / On Call - Front Desk Receptionist - Large Senior Living Community We are seeking for a happy, outgoing, and energetic Front Desk Receptionist to join and lead our dining team at a large senior living community in Peoria, AZ. Come join a team of dedicated, smart, and caring professionals as they work together to care for our seniors and provide them the lifestyle they deserve. Who we are "Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO If you are looking for a company and team that understands the value of people, then look no further! Stellar Senior Living is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us. The Forum at Desert Harbor one of Stellar Senior Living's most vibrant senior living communities. Serving residents in a very active community full of fun, family, and opportunities to serve.) What we offer PRN / On Call schedule A growing company with opportunities for advancement Company sponsored training, tuition reimbursement, and other learning opportunities Free meals each shift Flexible schedules available Job Description The Front Desk Receptionist oversees all receptionist and secretarial duties at our community with an outstanding customer service and support. As the face of the company, the successful candidate will be approachable and friendly, with outstanding people skills. Responsibilities Greet residents and visitors with a positive and helpful attitude Assist Executive Team with a variety of administrative task Answer phones in a professional manner Provide excellent customer service Qualifications Prior experience as a receptionist or related field highly preferred Excellent communication and organizational skills Strong knowledge of MS Office programs If you are the right candidate, then we definitely want to hear from you! To apply click the "Apply" button! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of Stellar Senior Living's continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.
    $28k-36k yearly est. 7d ago
  • Receptionist

    Sunlink Energy

    Front desk associate job in Gilbert, AZ

    About the Role The Office Admin will be in charge of the organization and efficiency of daily office operations. From scheduling client meetings, to communicating between departments, you will be responsible for completing multi-level tasks in a professional and timely manner. Responsibilities Manage the reception area and staff to ensure effective communication both internally and externally Provide office guests with a hospitable experience Supervise the maintenance of office areas, equipment, and facilities Interact with IT, phone and building personnel as needed Schedule service calls Log CRM updates Qualifications Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Excellent written and verbal communication skills Ability to multi-task, organize, and prioritize work Pay range and compensation package $45k-$50k DOE Employer sponsored benefits (health, vision, dental, life) PTO
    $45k-50k yearly 3d ago
  • Part Time Front Desk Associate

    Vaco By Highspring

    Front desk associate job in Scottsdale, AZ

    Vaco Phoenix is working with a great company in North Scottsdale who is looking to add a part-time Front Desk Receptionist to their team. This person will be the first point of contact for employees and visitors and will provide administrative support. This position will be 25-30 hours/week, is a contract to hire and starting immediately! Duties and Responsibility: Welcome and provide assistance to visitors, vendors, and employees with professionalism and courtesy. Keep the reception area and shared spaces clean, organized, and presentable. Handle incoming and outgoing mail, deliveries, and interoffice communications efficiently. Manage daily water and food orders, restock break room supplies, and ensure all common areas are properly maintained. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
    $24k-32k yearly est. 1d ago
  • Front Office Assistant

    Career Group 4.4company rating

    Front desk associate job in Phoenix, AZ

    Role: Temp-to-Hire Workplace Experience Associate (Office Assistant) Company: Confidential (Top-Tier Investment Firm) Pay Rate: $19.00/hour Schedule: Monday - Friday, 8:00 AM - 5:00 PM Duration: Immediate start; no set end date. Potential for permanent position for the right candidate. Position Overview: The Workplace Experience Associate will elevate the office environment by delivering personalized, client-focused services and administrative support. Working closely with the Experience and Events Teams, this individual will support general office operations, hospitality, and event services, ensuring all requests are completed to client specifications with follow-up for feedback. This professional will set the standard for client-centric service, creating an elevated experience for employees, clients, and guests. Duties & Responsibilities: Deliver 5-star service to employees and clients across all communication channels. Welcome guests, manage client information, and orient new clients. Anticipate and address client needs to build positive relationships. Oversee concierge and workspace experiences, including floor walks, cleanliness, organization, and stock levels. Manage supplies, expenses, and work order tickets for facilities issues. Maintain building security, manage access levels, troubleshoot access issues, and oversee package handling. Address common inquiries regarding mail, bike storage, loading dock, and other amenities. Maintain keys, log access, and ensure a clean, pleasant environment. Competencies: Results-oriented with strong verbal and written communication skills. Service-minded, personable, organized, and excellent at time management. Proficient in MS Office Suite and MFD equipment. Able to multitask, work independently, and complete projects efficiently. Knowledgeable in shipping/receiving procedures, packing methods, and verifying accuracy of materials. Qualifications & Education: High School Diploma (or equivalent) required. 3+ years of prior work experience, preferably in hotel, restaurant, hospitality, or experience services environment. Please submit your resume to apply. You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate . Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd, so we suggest updating your LinkedIn profile and starting to collect your references early. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. Career Group: Career Group is a premier, Women-Owned recruiting agency and a widely recognized name in corporate and administrative staffing. We connect our candidates with job opportunities at leading companies nationwide. When you work with a Career Group recruiter, you gain a strategic career advisor for life. Submit your resume to get started today.
    $19 hourly 1d ago
  • Receptionist

    Mission Restoration 4.3company rating

    Front desk associate job in Mesa, AZ

    About the Role The receptionist will be in charge of the organization and efficiency of daily office operations. From scheduling client meetings, to communicating between departments, you will be responsible for completing multi-level tasks in a professional and timely manner. Responsibilities • Manage the reception area and staff to ensure effective communication both internally and externally • Provide office guests with a hospitable experience • Supervise the maintenance of office areas, equipment, and facilities • Interact with IT, phone and building personnel as needed • Schedule service calls • Log CRM updates Qualifications • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) • Excellent written and verbal communication skills • Ability to multi-task, organize, and prioritize work Pay range and compensation package • $45k-$50k DOE • Employer sponsored benefits (health, vision, dental, life) • PTO
    $45k-50k yearly 3d ago
  • Front Desk

    South County Concepts, Inc. 4.2company rating

    Front desk associate job in Scottsdale, AZ

    and Purpose The Front Desk provides warm, friendly, and immediate greetings to guests at the door. Records guest information and provides accurate quote time when appropriate. Seats, and presents clean menus to guests in a friendly, professional, and quick manner. Duties and Responsibilities The essential functions include, but are not limited to the following: Greeting and seating guests, presenting menus to guests, informing them of special menu items Working in a team environment with the ability to be an effective team player Maintaining complete knowledge of Restaurant's food offering and preparation Providing guests with hospitality in a manner that achieves Company service standards and exceeds their expectations Taking guest information and quoting wait time to guests accurately when tables are not immediately available Planning reservations and wait list parties in advance, at or within the given time or time frame Reviewing the floor plan to assess current and upcoming table availability changes Observing tables and keeping track of clean, dirty, and occupied tables Cleaning, organizing, and stocking menus at host area Answering phone in accordance with Company standards; answering questions concerning the menu and restaurant Interacting with guests coming in and as they leave, ensuring a positive dining experience Filling to go orders, if applicable Maintaining restrooms throughout shift Supporting waiters and kitchen staff in other duties as required Taking pride in personal appearance; reporting to work in a neat and clean uniform; maintaining well-groomed hair and personal hygiene as established by company policy Displaying integrity and honesty in all aspects of your employment Performing other duties as directed Job Knowledge, Skills and Abilities High energy and stamina are required Ability to stay calm and work efficiently under pressure Ability to prioritize job duties and manage time effectively Excellent verbal communication skills required Excellent customer service to treat patrons like family Must be able to read, write, and determine wait time based on Company's procedures The ability to use the company's POS system Requirements This in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. TAPS Fish House & Brewery and The Catch are an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Required Qualifications Must be 18 years of age or older at the time of application California food handler's card required Previous relevant full-service restaurant service experience Willingness to work evenings and weekends as required Knowledge of and ability to adhere to workplace safety procedures Preferred Qualifications and Skills One year of relevant full-service restaurant experience Physical Requirements and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is frequently required to wash hands and answer phones. The employee with occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Tableside Partners concepts are an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.
    $25k-31k yearly est. Auto-Apply 60d+ ago
  • Front Desk Agent

    Arbor Lodging 3.5company rating

    Front desk associate job in Phoenix, AZ

    Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $17 - $18
    $28k-34k yearly est. 49d ago
  • Hotel Front Desk Agent Full-Time

    Graduate Hotels 4.1company rating

    Front desk associate job in Tucson, AZ

    Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.
    $26k-31k yearly est. 1d ago
  • Front Desk Receptionist - Tempe, AZ

    Mindful Support Services 4.2company rating

    Front desk associate job in Tempe, AZ

    Job Description Job Type: Full-time Salary: $20.00 per hour Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you've come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply. About the Company Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers across the Pacific Northwest. Since opening in 2011, we have partnered with over 2,000 providers throughout our 19 locations, and we are continuing to grow! About the role The Provider Support Specialist (PSS) serves as first-tier support for provider members, providing a high level of customer service and follow-through for the administrative tasks for their independent businesses. They will build and maintain a working and professional relationship with providers in their locations, as well as participate in company-wide workflows geared toward supporting the entire provider group. They will become an expert on all relevant administrative needs of the providers they serve and will provide a high level of customer service to providers and the clients they serve. The PSS will be a supportive driver for the growth of the company as the providers' ability to practice productively and efficiently will contribute greatly to the company's success. This role requires proactive communication and the ability to critically think through what each individual provider member needs in order manager their client load effectively. You will work closely with the OM, in addition to the Intake Department, and Billing and Collections Teams to successfully resolve requests. This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The PSS should be knowledgeable, resourceful, analytical, adaptable, and organized with the ability to build rapport with providers (our customer), while also upholding the goals of the business. Key Responsibilities Collaborate with the Office Manager to set goals, manage outcomes, and provide timely follow through for more complex tasks. Create a warm and welcoming atmosphere for clients by using active listening skills and an empathetic tone. Follow check-in procedures to ensure accuracy of demographics, collection of balance due, and scheduling future appointments. Process a high volume of inbound and outbound emails and providers support chats to support with coordination of care, ensuring client privacy is maintained according to HIPAA guidelines and that all required ROIs are obtained. Become an expert in all aspects of the provider practice including provider messaging, schedule management, and intake procedures. Provide excellent customer service over the phone, in person, and via email to clients and providers by responding to all client and provider inquiries and needs in a timely manner. Support with maximizing providers' schedules by scheduling for new and returning clients. Support clients and providers with technology troubleshooting and be able to successfully assist with the patient portal and telehealth module questions as they arise. Maintain HIPAA guidelines and ensure PHI is secure at all times. Support with client complaints and escalate as needed to the Office Manager when escalations occur that cannot be resolved within the scope of the PSS role. Assess current processes and make recommendations for improvements when applicable. Collaborate with the Office Manager as needed to communicate ideas to management or discover solutions. Maintain a professional office environment and be a brand ambassador by ensuring cleanliness, tidiness, maintain a welcoming feel to the office, and addressing overall facility needs promptly as issues arise. Requirements What you'll need to be successful Previous experience in a customer support role Professional written and verbal communication skills. Strong attention to detail with the ability to multi-task, set priorities, and manage time effectively Team player mentality with the ability to openly communicate with the management team. Schedule: Tuesday-Saturday (w/ flexibility for weekends) 7am-8pm Benefits We provide our full-time employees with 75% coverage of health, dental, and vision insurance 15 PTO days accrued annually 6 paid holidays per year 401k matching Life Insurance Professional development training and opportunities for advancement We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health! It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment. Job Type: Full-time Salary: $20.00 per hour
    $20 hourly 3d ago
  • Part Time Front Desk Agent

    Texas Western Hospitality Group 4.1company rating

    Front desk associate job in Tucson, AZ

    Job Details Home2 Suites Tucson - Tucson, AZ Part TimeDescription MUST be able to work weekends and weekdays 7am-3pm and 3pm-11pm Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management
    $27k-33k yearly est. 60d+ ago
  • Front Desk Agent - The Leo Kent Hotel

    Huntremotely

    Front desk associate job in Tucson, AZ

    What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
    $26k-32k yearly est. 1d ago
  • Front Desk

    Ledgestone Hospitality

    Front desk associate job in Phoenix, AZ

    Supervisor: General Manager Purpose of Position: Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy. Essential Functions: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Maintains a high level of professional appearance and demeanor. Maintain the highest level of confidentiality in all areas. Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers. Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests. Demonstrate good communication skills and convey information and ideas. Ability to perform basic math, and understand financial information. Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property. Implement all company policies and procedures for safety and security. Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things. Work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis. Uses persuasive selling techniques to sell rooms and promote all marketing programs. Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control, and deposits, proficiently processing reservations and credit cards. Operate phone system, TDD equipment. Effectively communicate using shift logbook and shift reports. Operate basic office equipment. Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests. Responsible for key control. Issues and receives both room keys and master keys. Process all lost and found items according to policy. Have basic knowledge of how to operate computer equipment, including Microsoft Office suite. Assist in training of new staff. Participates in and supports a positive, enjoyable work environment. Holds an understanding of hotel products and services (i.e., food and beverage, recreation) Performs other duties as assigned.
    $28k-36k yearly est. 60d+ ago
  • PM Front Desk Agent

    Milwaukee Marriott West

    Front desk associate job in Phoenix, AZ

    Job Description: PM Front Desk Agent We are seeking a reliable and customer-focused PM Front Desk Agent to join our team in Phoenix, AZ. The ideal candidate will be responsible for providing exceptional customer service to guests, checking guests in and out, answering phone calls, and assisting with any guest inquiries or requests. Key Responsibilities: * Greet and check-in guests in a friendly and professional manner * Answer phone calls and direct them to the appropriate department * Handle guest inquiries and requests promptly and efficiently * Assist with reservations and room assignments * Process payments and maintain accurate records * Ensure the front desk area is clean and organized at all times Qualifications: * Previous experience in a customer service role * Excellent communication and interpersonal skills * Ability to multitask and work in a fast-paced environment * Proficiency in Microsoft Office and basic computer skills * High school diploma or equivalent Benefits: We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts. E.O.E.
    $27k-33k yearly est. 60d+ ago
  • Front Desk - Lounge Attendant

    Enchantment Resort 3.8company rating

    Front desk associate job in Prescott Valley, AZ

    Salary Range: 15 To 15 (USD) Hourly Basic Function : Responsible for providing personal service, and orientating guests to the spa facilities including lounges, pool and other areas as requested by guests. Keep the lounge and pool areas neat, clean, and stocked with all amenities Work Performed : Greet all guests in the locker room (men's and women's lounges) Issue spa locker, slippers and robes Escort guests to their lockers Provide tour while explaining spa amenities offered and answering guest questions Monitor and maintain the locker facility area with all supplies stocked and freshened Maintain inventory sheets as necessary Order supplies from manager as necessary Maintain a safe, clean and neat work environment Check guests appointment/schedules as needed Assist guests during their use of the wet area facilities by providing personal service and ensuring a safe environment Deliver exceptional level of guest service in a calm and centered manner. Assist with pool coverage as necessary Assist with stocking, cleaning and maintaining pool areas as necessary. Read all relevant information Maintain a positive and professional attitude towards guests and co-workers Report to Manager or Supervisor before ending work shift Act as an ambassador of Enchantment Resort and Mii amo by speaking positively of the property at all times Foster a work environment of teamwork and mutual service by assisting co-workers and other departments as necessary to ensure guest satisfaction Knowledge of Resort layout, amenities, hours of operations, special attractions and occasions Work efficiently and as a team Work independently and use decisions and good judgment to assist guests and provide safe environment Other duties as assigned Supervision Exercised : None Supervision Received : Front Office Manager, Front Desk Supervisor Minimum Requirements : High school diploma or equivalent. Must work well with or without direct supervision. Must be neat and well groomed at all times. Needs to be flexible, self motivated, positive and have a professional attitude towards guests, co-worker and management. Prior guest service experience desired. English skills necessary to communicate with guests. Safety sensitive position. Physical Requirements : Lifting & Carrying up to 50 lbs. 80% walking, bending & lifting 20% Standing Hearing and manual dexterity Distance vision 1-3 feet Use of cleaning solutions
    $22k-28k yearly est. 13d ago
  • PRN - Front Desk Receptionist

    Forum at Desert Harbor

    Front desk associate job in Phoenix, AZ

    PRN / On Call - Front Desk Receptionist - Large Senior Living Community We are seeking for a happy, outgoing, and energetic Front Desk Receptionist to join and lead our dining team at a large senior living community in Peoria, AZ. Come join a team of dedicated, smart, and caring professionals as they work together to care for our seniors and provide them the lifestyle they deserve. Who we are "Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees." - Evrett Benton, CEO If you are looking for a company and team that understands the value of people, then look no further! Stellar Senior Living is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us. The Forum at Desert Harbor one of Stellar Senior Living's most vibrant senior living communities. Serving residents in a very active community full of fun, family, and opportunities to serve.) What we offer PRN / On Call schedule A growing company with opportunities for advancement Company sponsored training, tuition reimbursement, and other learning opportunities Free meals each shift Flexible schedules available Job Description The Front Desk Receptionist oversees all receptionist and secretarial duties at our community with an outstanding customer service and support. As the face of the company, the successful candidate will be approachable and friendly, with outstanding people skills. Responsibilities Greet residents and visitors with a positive and helpful attitude Assist Executive Team with a variety of administrative task Answer phones in a professional manner Provide excellent customer service Qualifications Prior experience as a receptionist or related field highly preferred Excellent communication and organizational skills Strong knowledge of MS Office programs If you are the right candidate, then we definitely want to hear from you! To apply click the "Apply" button! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of Stellar Senior Living's continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment.
    $28k-36k yearly est. 7d ago
  • Part Time Receptionist - North Scottsdale

    Vaco By Highspring

    Front desk associate job in Phoenix, AZ

    Vaco Phoenix is partnering with a fantastic company located in North Scottsdale that is seeking a part-time Front Desk Receptionist to join their team! This individual will serve as the first point of contact for visitors and employees, providing a welcoming experience and essential administrative support. This fully onsite position offers 25-30 hours per week, running Monday through Friday from 9:00 a.m. to 2:30 p.m. It is a contract-to-hire opportunity and is available for an immediate start! Key Responsibilities: * Warmly greet and assist visitors, vendors, and employees with professionalism and courtesy. * Maintain a clean, organized, and presentable reception area and shared spaces. * Manage incoming and outgoing mail, deliveries, and interoffice communications efficiently. * Coordinate daily water and food orders, restock break room supplies, and ensure all common areas are well maintained. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
    $25k-32k yearly est. 1d ago
  • Front Desk Agent

    Arbor Lodging 3.5company rating

    Front desk associate job in Glendale, AZ

    Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints. Duties & Responsibilities: Greet and register guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and cater to any guests needs Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Hotel Front Desk experience preferred Experience with hotel reservations software Experience with Microsoft Windows Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Additional benefits may be available Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
    $28k-34k yearly est. 29d ago
  • Front Desk Agent

    Texas Western Hospitality Group 4.1company rating

    Front desk associate job in Tucson, AZ

    Job Details Residence Inn Tucson Airport - Tucson, AZDescription Must be able to work 7-3 and 3-11. Must be able to work weekends. Books guest reservations and/or coordinates with reservation center Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Answers and routes call as appropriate; takes guest messages with accuracy Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls Records pertinent guest information in the pass on log Replenishes continental breakfast as needed and keeps the area clean Ensures common area/lobby is clean Performs laundry functions as directed Checks guests in and out of the hotel; processes customer payments according to established policies and procedures. Answers phone in a prompt, efficient, and friendly manner. Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area. Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank. Balances cash bag at open and closing of each shift. Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard. Provides a professional image at all times through appearance and dress. Follows company policies and procedures. Note: Other duties as assigned by supervisor or management
    $27k-33k yearly est. 60d+ ago
  • Front Desk Agent - Rise Uptown Hotel

    Huntremotely

    Front desk associate job in Phoenix, AZ

    What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
    $27k-33k yearly est. 1d ago

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