Front Desk Receptionist
Front desk associate job in Fairfax, VA
As a Front Desk Receptionist, you will be the first point of contact for our clients, providing exceptional customer service and administrative support. Reporting to the Office Manager, your role involves managing multi-line phone systems, scheduling appointments, and maintaining organized records. Your core skills in computer literacy and clerical tasks, combined with premium skills in office management and bilingual communication, will enhance our operational efficiency. With a focus on effective communication and organizational skills, you will contribute to a welcoming environment that reflects our commitment to excellence.
Responsibilities of the Front Desk Receptionist:
Answer incoming calls and route to appropriate employees
Assist staff with conference room bookings and provide assistance for set-up
Daily check of conference rooms and equipment is clean and in working order
Sign for deliveries and ensure they are routed to the appropriate employees
Prepare FedEx online shipping requests and confirm appropriate chargeback details
Order office supplies for employees and organizes mail
Prepare/Organize all customer checks that are received, create spreadsheet and prepare remote deposit to bank at least once per week
Qualifications of the Front Desk Receptionist:
Strong customer service skills
Ability and flexibility to work weekends
Microsoft skills (Word, Excel, Outlook)
Professional attire and attitude
Strong, flexible, and creative problem solving and decision-making skills
Excellent communication skills and strong attention to detail - can communicate with all levels
Good organizational skills with a demonstrated ability to prioritize work and meet agreed upon deadlines
Receptionist
Front desk associate job in Washington, DC
Receptionist
Pay: $20-$22 per hour
Duration: 1-3 weeks
LHH is partnering with an organization in the Washington, DC area to bring on a Receptionist to support front office and administrative tasks throughout the holiday season. This temporary position offers the opportunity to gain experience and begin working immediately.
Responsibilities:
Greet and assist visitors and guests in a friendly and professional manner
Answer, screen, and route incoming phone calls via the switchboard
Schedule and coordinate appointments and meetings
Manage incoming and outgoing correspondence, including mail and email
Maintain office supplies and coordinate restocking as needed
Support administrative staff with various tasks and projects
Assist with event coordination and preparation
Ensure the front desk area is tidy and organized
Perform other related duties as assigned
Qualifications:
Minimum of 1-2+ years of office support or front desk experience
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Ability to work independently and as part of a team
Professional and friendly demeanor
Ability to start immediately and commit to onsite work 5 days per week
Reliable, punctual, and detail-oriented
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Receptionist
Front desk associate job in Washington, DC
Who We Are
Our purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located in two Northern Virginia locations, as well as London, Frankfurt, Paris, Milan, and Sao Paulo, and we anticipate exponential growth over the next several years both in the US and abroad.
What The Role Entails
CloudHQ's Receptionist manages the front desk of the CloudHQ corporate headquarters. He/she will provide proactive administrative support for the CloudHQ corporate team and will provide exceptional customer service for guests and visitors.
The receptionist role will primarily focus on providing a welcoming and professional first impression to visitors and clients by greeting them, answering phone calls, directing them to the appropriate person, and maintaining a well-organized reception area; acting as the face of the company with strong communication and customer service skills while handling administrative tasks as needed.
This is an office-based position, primarily stationed at the front desk of a three-floor office suite. Applicants should be excited by the opportunity to work with a great team in a fast-paced and agile environment where learning opportunities are limitless and problem-solving skills are tested daily.
What you will get to do
Under the direction of the Office Administrator:
Provide Excellent Customer Service
Welcome visitors and guests, directing them to the right person, department and respective meeting areas
Assists employees, visitors, and callers by providing a supportive and welcoming environment
Reception Area Maintenance
Ensures the reception area is clean, organized, and presentable
Mail and Package Handling
Receives, stamps, sorts, and distributes incoming mail. Where employees are not on-site, scans and emails documents, mindful of time sensitivity
Reviews and signs for all packages and deliveries
Office Security and Safety
Ensures proper procedures are followed as it relates to visitors, whether planned or unplanned
Restricts office access to unauthorized visitors
Participates in emergency planning initiatives including maintaining up-to-date CPR and AED certifications (to be provided by company)
Administrative Support
Answering incoming calls, checks voice mails, and directs as needed
Provides administrative support as needed to include expense reports, meeting schedules, conference room reservations, and travel arrangements as needed
Supports Accounting team on expense management efforts (e.g. collecting/validating receipts on expense reports)
Collaborates with Office Admin team on any office support tasks
Oversee Building and Office Access Management (Kastle)
Assigns new employee building access cards
Assign visitors temporary access cards and maintain the CloudHQ guest pass sign out and in sheet
Complete all gym membership access requests
Maintain Records
Filing and keeping documents organized
Provide back-up support for Office Administration team members as needed and work with the administrative team on various other projects
What you bring to the role
High school diploma
Superior front desk management experience that provides top-notch customer service
Professional demeanor and presentation, with excellent customer service skills
High degree of professional discretion and confidentiality on matters of sensitivity
High degree of accuracy and attention to detail
Proficiency with Microsoft Office Suite
Strong verbal and written communication skills
Exceptional organizational skills
Ability to handle and prioritize multiple tasks effectively
What We Offer
CloudHQ's people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation, and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team.
Our full-time employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization.
Equal Employment Opportunity
CloudHQ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.
Front Desk Receptionist at The Woodhouse Day Spa Leesburg
Front desk associate job in Leesburg, VA
Job DescriptionBenefits:
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Want to work at Americas BEST day spa?
Ready to do what you love?
Ready to make a difference and be an important part of our Team?
Come join The Woodhouse Day Spas, voted Americas best by American Spa Magazine!
We are hiring for Full Time and Part Time Spa Concierge.
At The Woodhouse, we value our team members and strive for excellence with every guest experience.
Share with us your unique talents and professionalism and in return, we will train you in The Woodhouse Way providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the wayas you excel and grow in your talents, opportunity will follow you.
The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our companys mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today!
Our spa concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!
More specifically, our fabulous Spa Concierge:
Provides personal attention from the time the guest walks though the door
Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
Answers the phone with a smile each and every time
Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
Remembers the small things that make The Woodhouse special--the guests favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
Serves as back up for the leadership team, you always make sure things are running smoothly.
Woodhouse Perks include:
Competitive Pay and Incentive programs
Health insurance stipend for full time employees
Paid vacations for full time employees
Generous discounts and opportunities to enjoy services and products
The Woodhouse Way paid training program
Working in a new state of the art facility
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.
Front Desk Receptionist (Healthcare)
Front desk associate job in Leesburg, VA
Title: Front Desk Receptionist Salary: Depending on Experience (DOE) Benefits: Health, Dental, 401k, Etc.
Diligent Solutions is seeking a Front Desk Receptionist. This role plays a vital part in delivering quality patient care by creating a welcoming and professional first impression for all patients, visitors, and external contacts. This position is responsible for managing patient appointments, handling administrative tasks, and providing support to ensure an efficient and positive patient experience.
QUALIFICATIONS:
High School Diploma or GED (required)
Minimum 2 years in a healthcare or clinical office setting.
PREFERRED QUALIFICATIONS:
Additional education or certification in Healthcare Administration.
Experience in a specialty practice.
Fluency in Spanish
Knowledge of medical terminology
RESPONSIBILITIES AND DUTIES:
Patient Interaction:
Greet all patients, vendors, and employees with professionalism and courtesy.
Assist patients with check-in using tools such as the Clear Wave Kiosk, providing one-on-one guidance when needed.
Handle patient check-out, including collecting co-pays, co-insurance, deductibles, and account balances, and issue receipts for payments.
Ensure patient information is accurate and up to date in the electronic health record (EHR) system, including insurance details and demographics.
Administrative Duties:
Answer all incoming calls promptly and professionally, triaging them to the appropriate person or department as necessary.
Balance end-of-day patient payments and maintain accurate records.
Manage patient files, referrals, medical record requests, and appointment reminders.
Respond to voicemail, emails, and division inbox inquiries in a timely manner.
Process and distribute incoming and outgoing mail, faxes, and special deliveries.
Facility Management:
Maintain a clean, organized, and welcoming reception area.
Ensure the accuracy of outgoing mail and other communications.
Primary Duties:
Schedule and reschedule patient appointments accurately and efficiently following provider protocols.
Enter and maintain patient demographics and insurance details in the EHR system.
Coordinate the referral tracking process to ensure timely completion.
Assist patients with check-in and check-out to ensure a seamless visit.
Monitor voicemails and direct patient calls to the appropriate team member when outside the receptionist's scope.
Respond to medical record requests in compliance with HIPAA standards.
Create and manage appointment reminders.
Knowledge, Skills, and Abilities:
Proficiency in EHR systems and Microsoft Office Suite.
Strong understanding of medical terminology.
Excellent communication and interpersonal skills.
Strong problem-solving skills and ability to de-escalate conflicts calmly.
Compassionate and confidential communication with patients.
Ability to multitask and collaborate in a fast-paced healthcare environment.
Work Environment:
Professional healthcare office setting with occasional travel or overtime required.
Exposure to communicable diseases, blood-borne pathogens, and toxic substances.
Frequent use of office equipment such as computers, phones, and photocopiers.
Physical Demands:
Ability to lift and move supplies and equipment up to 25 pounds.
Prolonged standing and walking.
Manual dexterity for handling office and medical equipment.
-----------------------------------------
Diligent Solutions is an Equal Opportunity/Affirmative Action employer.
Applicants and employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. As an employer with an Affirmative Action Program, Diligent Solutions complies with government regulations, including Affirmative Action responsibilities where they apply.
The purpose for this questionnaire is to comply with government record keeping, reporting and other legal requirements. Government agencies at times require periodic reports on the sex, ethnicity, handicap, veteran and other protected statuses of employees. This data is for statistical analysis with respect to the success of the Affirmative Action program. If you choose to volunteer the requested information, please note that all information is kept in a confidential file and is not a part of your Application for Employment or personnel file.
Please note that your cooperation is voluntary. Inclusion or exclusion of any information will not affect any employment decision.
Front Desk Agent Overnight - The Willard InterContinental Washington
Front desk associate job in Washington, DC
About Us
IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.
Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.
Having recently added a host of incredible properties to our portfolio, we now stand as one of the world's leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.
About the hotel
The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the ‘Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors.
About the Front Desk Agent position
First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day
Every day is different, but you'll mostly be:
Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging IHG Rewards Club members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings
Making the check-in and check-out process feel swift and seamless
Staying a step of our guests' needs to anticipate requests and offer tailored recommendations
Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
What we need from you
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
Fluency in the local language - extra language skills would be great, but not essential
Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computer skills
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
The hourly pay rate for this role is $25.75. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.
You can apply for this role through the link below (or through the internal career site if you are a current employee).
Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.
IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.
At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Auto-ApplyFront Desk Agent/ Day Auditor
Front desk associate job in Bethesda, MD
Job DescriptionDescription:
The Day Shift Auditor provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management. This is a part-time (every other weekend scheduled for 7am-3pm).Must be available for an initial 1-2 weeks of mandatory training during weekdays (Monday through Friday).
Requirements:
Greet and assist all guests with a friendly and professional demeanor.
Complete Audit Checklist.
Demonstrate knowledge of the Lodge Emergency Procedures.
Fully understand and be able to operate all relevant aspects of the front desk computer system.
Ensure prompt delivery of packages, mail, and messages as needed to guests.
Set up and manage breakfast program, as well as other front office operations.
Be familiar with and follow emergency procedures to ensure guest safety.
Physical & Mental Requirements:
Light work: Lifting up to 20 pounds occasionally.
Must be effective in handling stressful and high-pressure situations.
Excellent problem-solving skills and ability to respond to guest needs efficiently.
Additional Requirements:
This is a part-time (every other weekend scheduled for 7am-3pm)
Must attend mandatory training and Orientation.
Education & Experience:
High School diploma or equivalent.
Excellent organization and time management skills.
Ability to communicate clearly and effectively.
Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
Proven experience as a night auditor or in a similar role, preferably in the hospitality industry.
Front Desk Agent
Front desk associate job in Washington, DC
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Front Desk Agent
Front desk associate job in Washington, DC
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Front Desk Agent
Front desk associate job in Washington, DC
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
Skills and Abilities:
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines.
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
Disability Insurances
Supplemental Life Insurances
Identity Theft Protection
Flexible Spending Accounts
401(k) Retirement Plan
Paid Time Off, Vacation and Holidays
Employee Assistance Program
AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
Part-Time Benefits Also Available!
EEO/VET/DISABLED
Overnight Front Desk Agent
Front desk associate job in Washington, DC
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Review shift logs/daily memo books and document pertinent information in logbooks. Receive, record, and relay messages accurately, completely, and legibly. Notify Loss Prevention/Security of any guest reports of theft. Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Assist guests with accessing the internet.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyThe Melrsose Hotel Front Desk Agent Full-time
Front desk associate job in Washington, DC
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
Pay $18.00 hourly (USD)
EXPERIENCED Front Desk Agent
Front desk associate job in Washington, DC
Join our dynamic team at Residence Inn Dupont Circle!
Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red line), our hotel is conveniently close to U.S. government buildings, corporations, embassies, the World Bank, universities, tourist attractions, restaurants, and associations.
At Residence Inn Dupont Circle, we pride ourselves on providing exceptional service and extensive amenities that set us apart from ordinary downtown DC hotels. Our spacious and renovated hotel suites offer all the comforts of home, including separate sleep and work areas and a full kitchen. Employees can enjoy a supportive and collaborative work atmosphere, where every team member plays a crucial role in delivering an unmatched guest experience.
Front Desk Agent
Salary Range $17.95 - $18.00 per hour
Position Summary
Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.
Essential Function
Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.
Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
Reservations management: Handle room reservations, cancellations, and modifications with precision.
Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.
Payment processing: Process payments and maintain accurate records of transactions.
Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
Record keeping: Update and maintain guest information and room availability in the hotel management system.
Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.
Experience and Education
2 years in a front desk position is strongly preferred.
Skills and Abilities
Customer service skills: Strong interpersonal and communication skills with a focus on customer satisfaction.
Attention to detail: High level of accuracy and attention to detail in all tasks.
Problem-solving: Ability to handle and resolve guest issues with professionalism and empathy.
Technical skills: Proficiency in using hotel management software and basic computer skills.
Flexibility: Willingness to work various shifts, including weekends and holidays.
Additional Responsibilities
The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.
Benefits and Perks
Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.
*minimum 32 hours/week to qualify
We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.
If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.
Front Desk Receptionist
Front desk associate job in Fairfax, VA
Want to Make a Difference Through a Career in Healthcare? Welcome to Serenity.
If you've ever thought about a career in healthcare but didn't know where to start - this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.
No Healthcare Experience? No Worries!
We're not looking for résumés stacked with medical jargon - we're looking for energy, drive, and people who
get
people. If you can stay focused, work efficiently, and connect authentically with those we serve, you're our kind of person. We'll teach you the healthcare side - just bring your hustle, heart, and commitment to doing meaningful work.
The Role: Front Desk Receptionist | Fairfax, VA
As the Front Desk Receptionist, you're the first smile patients see when they walk in. You'll help keep things running smoothly, from checking people in to answering calls and making patients feel welcome, heard, and supported.
What You'll Do:
Greet patients (and their support crew) with warmth and professionalism
Update and verify patient info at every visit
Help with forms and answer patient questions
Answer phones and emails - with clarity, kindness, and efficiency
Make appointment reminder calls
Get to know our patients - names, stories, and what makes them feel seen
Keep the front space clean, calm, and inviting
Use scheduling software and medical office tech like a pro
Pitch in wherever needed - we're a team, always
What You Need:
· Calm energy, attention to detail, and team spirit
· Can juggle multiple tasks without breaking a sweat
· Fluent in digital - from email to scheduling systems and databases
· You get that privacy matters - or you're down to learning the rules
· 1+ year of helping people in fast-paced, service-focused roles
· High School Diploma or GED
Why You'll Love It:
· A consistent schedule: 3 days/week (13-hour shifts)
· Fulfillment - make a real difference for others as you help our patients ‘take back their lives'
· Room to grow - real career paths and skill-building support
· Time to live your life - 10 PTO days (15 after first year) + 10 paid holidays
· Excellent health, dental, & vision - we cover 90%
· We help you stack for the future - 401k included
· Earn rewards for referring great people to our team
Who We Are:
Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.
Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.
Auto-ApplyNight Auditor/ Front Desk Agent
Front desk associate job in Brunswick, MD
Night Auditor/Front Desk Agent
Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique needs. HMC's core value and mission is to provide our clients with the finest management expertise the industry has to offer with integrity, honesty and open communication.
When choosing to work for a company, HMC should be your first choice due to a well-deserved record of Honesty, Professionalism, Experience, Innovation, Flexibility, Customer Service and most importantly - Results.
HMC believes that a company is only as strong as its team members. Team members are encouraged by their superiors to push themselves and are provided with the resources to ensure that success is achieved.
We are currently searching for a
Night Auditor/Front Desk Agent
for the TRAVELODGE AND PENNY'S DINER OF BRUNSWICK, MD.
Why Work With Us?
It's a fun company to work for!
We recognize efforts and reward results
Great benefits package, including industry leading 401K
Promotional opportunities with a growing company
$15.00/hour
Requirements:
Proven experience as a Night Auditor or in a similar hospitality role
Strong customer service and communication skills
Excellent math and problem-solving abilities
Proficient in Microsoft Office and hotel reservation systems
Detail-oriented with strong multitasking and time management skills
Ability to stay calm and professional under pressure
Available to work overnight shifts
Education & Experience:
High School diploma or equivalent required
Stable work history required
Night Audit Responsibilities
Check in guests, answer phones and take reservations
Respond to guest complaints, requests and emergencies
Process invoices, post checks to vendors and distribute employee checks
Reconcile accounts
Balance the cash drawer and log receipts
Investigate and resolve out-of-balance accounts
Keep accurate financial records and ledgers
Help prepare for forecasts and audits
Front Desk Agent Responsibilities
Handle guest check-ins, check-outs, room assignments, and special requests
Take, modify, and cancel reservations according to hotel policies
Follow proper credit and cash handling procedures
Resolve guest concerns and assist with customer inquiries; provide information about hotel services and local attractions
Maintain key inventory and request re-keying as needed
Verify accuracy of guest registration and payment details
Perform additional duties as assigned by the General Manager
HMC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Auto-ApplyFront Desk Coordinator
Front desk associate job in Arlington, VA
A rapidly growing organization is searching for a Front Desk Administrator. This team is looking for an energetic and organized person to assist at the front desk with scheduling operations and promoting a warm and inviting environment.
Duties:
Answering a multi-line phone system
Scheduling appointments
Greeting visitors
Checking patients in and out for appointments
Calendar management
Requirements:
Completed Bachelor's Degree
Strong attention-to-detail and organizational skills
Tech-savvy and proficient in MS Office, and social media platforms
Confident interactive with patients over the phone
Friendly, energetic warm, and welcoming demeanor
Strong verbal and written communication skills
Proactive, creative, and able to think outside the box
Receptionist
Front desk associate job in Baltimore, MD
Onsite | Baltimore County, MD
Are you a warm, polished, and professional people-person who thrives in a fast-paced, high-touch environment? A top-tier organization in Baltimore County is seeking a Receptionist who will be the face of the company-welcoming high-profile clients and creating a seamless, five-star experience from the moment they walk through the door.
What You'll Do:
Greet and assist clients, guests, and staff with a friendly, professional demeanor
Manage a busy front desk with grace and efficiency
Handle incoming calls, emails, and visitor inquiries with discretion and care
Coordinate meeting room schedules and ensure spaces are guest-ready
Support administrative tasks and collaborate with internal teams to ensure smooth daily operations
Go above and beyond to anticipate client needs and deliver exceptional service
What You Bring:
A naturally personable, engaging, and polished presence
2+ years of experience in a front desk, hospitality, or client-facing role
Strong communication and organizational skills
Ability to multitask and remain calm under pressure
A proactive mindset and a passion for creating memorable experiences
Perks & Benefits:
Salary: $40,000-$45,000
Comprehensive health, dental, and vision insurance
Generous PTO and paid holidays
401(k) with company match
Wellness programs, employee appreciation events, and more
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
Front Desk Receptionist at The Woodhouse Day Spa Leesburg
Front desk associate job in Leesburg, VA
Benefits:
Competitive salary
Employee discounts
Opportunity for advancement
Paid time off
Training & development
Wellness resources
Want to work at America's BEST day spa?
Ready to do what you love?
Ready to make a difference and be an important part of our Team?
Come join The Woodhouse Day Spas, voted America's best by American Spa Magazine!
We are hiring for Full Time and Part Time Spa Concierge.
At The Woodhouse, we value our team members and strive for excellence with every guest experience.
Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way-as you excel and grow in your talents, opportunity will follow you.
The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company's mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number --then you should consider joining the Woodhouse Family today!
Our spa concierge... Makes the magic happen by providing the ultimate guest experience and invoking guest delight! Happiness follows you wherever you go!
More specifically, our fabulous Spa Concierge:
Provides personal attention from the time the guest walks though the door
Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
Answers the phone with a smile each and every time
Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
Remembers the small things that make The Woodhouse special--the guest's favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
Serves as back up for the leadership team, you always make sure things are running smoothly.
Woodhouse Perks include:
Competitive Pay and Incentive programs
Health insurance stipend for full time employees
Paid vacations for full time employees
Generous discounts and opportunities to enjoy services and products
“The Woodhouse Way” paid training program
Working in a new state of the art facility
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace. Compensation: $17.00 per hour
Passion Meets Purpose at Woodhouse
At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us. Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you'll share your craft in a luxury environment with ample opportunity for growth. About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.
Auto-ApplyFront Desk Agent
Front desk associate job in Washington, DC
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyFront Desk Agent- Crowne Plaza College Park
Front desk associate job in Greenbelt, MD
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.