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Front desk associate jobs in Birmingham, AL - 179 jobs

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Front Office Agent
  • Front Desk Agent

    Alphabe Insight Inc.

    Front desk associate job in Birmingham, AL

    About Us Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future-one word, one line of code at a time. Job Description Every Word Code is seeking a reliable and organized Front Desk Agent to serve as the first point of contact for our clients and visitors. This role requires excellent communication skills, a welcoming attitude, and the ability to multitask in a fast-paced environment. You will represent the company professionally and help maintain a smooth and efficient front office operation. Responsibilities Greet and assist visitors, clients, and team members in a professional manner Answer and direct phone calls efficiently Manage appointment scheduling and maintain office calendar Handle incoming and outgoing mail and packages Maintain cleanliness and organization of the front desk and lobby area Respond to inquiries and provide general administrative support Collaborate with internal departments for smooth operational flow Assist with clerical duties such as data entry, filing, and document preparation Qualifications Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred) 1+ year of front desk, receptionist, or customer service experience Excellent verbal and written communication skills Strong organizational and multitasking abilities Proficient in Microsoft Office (Word, Excel, Outlook) Professional demeanor and appearance Ability to work independently and as part of a team Punctual, dependable, and detail-oriented Additional Information Benefits Competitive salary ($50,000 - $55,000 annually) Growth opportunities within the company On-the-job training to build and expand skills Supportive and collaborative work environment Health and wellness programs Paid time off and holidays
    $50k-55k yearly 3d ago
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  • Front Desk

    Arch Amenities Group

    Front desk associate job in Birmingham, AL

    Job Title: Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a compelling charter for a proven team of experts. Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions. Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology. The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue. Job Summary: The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. Key Responsibilities: Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards. Adheres to policies of the facility and Arch Amenities Group. Reports any incident or accident to the Facility Manager. Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair. Maintains a monthly inventory of supplies and or products, when applicable. Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. Greets each and every guest with a smile and direct eye contact. Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc. Uses time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area. Keeps the area clear of clutter and personal effects. Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication books. Informs facility manager of any member, guest, or facility issues. Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable. Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable. Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events. Additional duties as assigned. Qualifications: High School diploma but college degree preferred. Customer service experience Previous experience handling money Excellent communication, customer service skills, and work ethic Efficient, well organized, and able to handle a variety of duties simultaneously Professional manner, discretion, and appearance Excellent verbal and written skills Energetic, enthusiastic and motivational Strong team player Proficient in appropriate computer skills and office equipment Ability to lift 25 lbs.Availability to work nights, weekends and holidays Availability to stand for long periods of time This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Essential Function Seldom Occasionally Frequently Stationary Position -- Sitting or Standing X Active Position -- Walking, jogging, running X Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate X Climb/Balance -- Stairs, ladders, ropes, equipment, beams X Stoop/kneel/crouch or crawl -- Position self, move X Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information X See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more X Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. X DISCLAIMER The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position. Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.
    $23k-30k yearly est. 2d ago
  • Clerical Assistant

    Alabama Department of Education 4.1company rating

    Front desk associate job in Birmingham, AL

    The Clerical Assistant will complete administrative tasks and serve as the initial point of contact with visitors, stakeholders, parents and students. Provide support with record keeping and database management associated with the operation of the school and instructional program. DUTIES AND RESPONSIBILITIES: Perform general receptionist duties. Manage online database platform that houses, attendance, enrollment, and student academic records. Maintain inventory of office supplies and complete the process for purchasing. Process requests for student information between schools/districts and outside agencies. Participate in Professional Development Trainings. Performs other duties as assigned. REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Effective time management, documentation and organizational skills Excellent written, oral, and interpersonal communication skills Maintain confidentiality, professionalism, discretion, and the ability to work with minimal supervision Prioritize and perform duties effectively Proficiency with current technology and MS Office Suite (Word, Excel, Power Point) QUALIFICATIONS: High school diploma or equivalent. Minimum one (1) year of related experience. SUCH ALTERNATIVES TO THE ABOVE QUALIFICATIONS AS THE BOARD MAY REQUIRE. Duty Days 184 Reports To Principal Salary Range: From/To Classified Schedule #1 Level 4 ($25,239 - 33,942) Job Attachment View Attachment The State does not discriminate on the basis of age, race, color, sex, sexual orientation, religious preference, marital status, disability, national origin, or any other reason prohibited by state or federal law. Employees of the District are required to comply with the provisions of Title VII of the Civil Rights Act and Title IX of the 1972 Educational Amendments. Alabama school boards are required by state law to verify the employment eligibility of newly hired employees by using the federal E-Verify program. New employees are required to provide a Social Security number, an unexpired identity document that contains a photograph, and other acceptable documents that establish employment eligibility. In addition to determining whether a new hire is authorized to work in the United States, E-Verify will confirm that the employee's name and Social Security number match. Use of any published data or content on this web site is prohibited without the written consent of the Alabama State Department of Education.
    $24k-33k yearly est. 3d ago
  • Clerical Assistant

    Birmingham City Schools 3.9company rating

    Front desk associate job in Birmingham, AL

    - School Positions - Other Classified / Clerk / Receptionist Grades 9-12 Job Number 2300285110 Start Date Open Date 03/20/2024 Closing Date Duty Days 240 Reports To Principal Salary Range: From/To Classified Schedule #1 Level 6 $34,566 - $46,485 Job Attachment View Attachment
    $34.6k-46.5k yearly 3d ago
  • Front Desk Agent

    Every Word Code

    Front desk associate job in Birmingham, AL

    About Us Every Word Code is a forward-thinking technology firm that believes in the power of communication and clarity in software solutions. Based in Baton Rouge, LA, we specialize in tailored development services that bridge human understanding with digital precision. Our commitment to excellence is matched by our dedication to building a professional, supportive, and inclusive work environment where every team member is valued. Join us in shaping a smarter digital future-one word, one line of code at a time. Job Description Every Word Code is seeking a reliable and organized Front Desk Agent to serve as the first point of contact for our clients and visitors. This role requires excellent communication skills, a welcoming attitude, and the ability to multitask in a fast-paced environment. You will represent the company professionally and help maintain a smooth and efficient front office operation. Responsibilities Greet and assist visitors, clients, and team members in a professional manner Answer and direct phone calls efficiently Manage appointment scheduling and maintain office calendar Handle incoming and outgoing mail and packages Maintain cleanliness and organization of the front desk and lobby area Respond to inquiries and provide general administrative support Collaborate with internal departments for smooth operational flow Assist with clerical duties such as data entry, filing, and document preparation Qualifications Qualifications High school diploma or equivalent (Associate's or Bachelor's degree preferred) 1+ year of front desk, receptionist, or customer service experience Excellent verbal and written communication skills Strong organizational and multitasking abilities Proficient in Microsoft Office (Word, Excel, Outlook) Professional demeanor and appearance Ability to work independently and as part of a team Punctual, dependable, and detail-oriented Additional Information Benefits Competitive salary ($50,000 - $55,000 annually) Growth opportunities within the company On-the-job training to build and expand skills Supportive and collaborative work environment Health and wellness programs Paid time off and holidays
    $50k-55k yearly 60d+ ago
  • Front Desk Agent

    HVMG

    Front desk associate job in Birmingham, AL

    $16/hour As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Office Manager or Front Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
    $16 hourly Auto-Apply 60d+ ago
  • Front Desk

    Stonecreek Dental Care

    Front desk associate job in Birmingham, AL

    Experienced Dental Front Office Assistant - Full Time with Benefits! * Hours: Monday through Thursday 7:45 - 5:00; Friday 7:45 - 12:00* Hourly rate: Commensurate with experience Job Description:- Greeting and checking patients in and out- Making outbound and taking inbound phone calls- Scheduling appointments- Entering patient demographic information into the computer- Responsible for collecting copays and deductibles- Assisting in the insurance processing management- Providing excellent customer service- Properly resolving problems Experience Requirements:- Minimum 1 year paid Dental Front Office experience ( not including externship )- Ability to multi-task while being accurate- Excellent customer service skills- Excellent telephone etiquette- Demonstrated history of providing compassion, empathy, and respect when interacting with patients regarding dental concerns- Tireless work ethic to create an uplifting, comfortable treatment environment * Benefits (waiting period applies):- 10 days yearly Paid Time Off - 7 yearly Paid Holidays - Company Paid Life & ADD Insurance - Free Dental Care ( excluding lab fees ) for Employee & Qualifying Dependents - Medical Insurance- Voluntary Vision Insurance - Voluntary Short Term Disability Insurance - Voluntary Accident Insurance - Voluntary Critical Illness Insurance - Voluntary Life and ADD Insurance for Employee & Qualifying Dependents - 401k with matching
    $18k-23k yearly est. Auto-Apply 10d ago
  • Front Desk Agent

    Springhill Suites Colonnade

    Front desk associate job in Birmingham, AL

    JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC): SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk. Professional Experience Preferably 1 year's experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field Computer Experience Proficiency in: Microsoft Word Excel Powerpoint Data entry Database management systems Hotel Experience Uses proper telephone etiquette Be flexible and willing to perform other tasks as necessary or requested Wear hotel GSA uniform in compliance with hotel standards TRAINING PROVIDED ON THE FOLLOWING: Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.) Determines a guest's reservation status and identifies how long the guest will stay Helps guests complete registration and then assigns rooms accommodating special requests whenever possible Verifies the guest's method of payment and follows established credit-checking procedures Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel Presents options and alternatives to guests and offers assistance in making choices Knows the location and types of available rooms as well as the activities and services of the property Assists in pre-registration and blocking of rooms for reservations Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures Knows room locations, types of rooms available, and room rates Understands room status and room status tracking Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms Takes same day reservations and future reservations when necessary Knows cancellation procedures Generates secure room cards Knows how to use front office equipment Posts Suite Shop purchases to guest folios Posts and files all charges to guest, master, and city ledger accounts Follows procedures for issuing and closing safe deposit boxes Uses proper mail, package, and message handling procedures Reads and initials the pass-on log and bulletin board daily Is aware of daily activities and meetings taking place in the hotel Attends department meetings Coordinates guestroom maintenance work with the engineering and maintenance division Reports any unusual occurrences or request to the manager or assistant manager Knows all safety and emergency procedures Is aware of accident prevention policies Maintains the cleanliness and neatness of the front desk area Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts Emotional Intelligence Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure Engage every guest in conversation and recognition Resolve any guest issue immediately Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests Ability to anticipate guests' needs Represents the hotel to the guest throughout all stages of the guest's stay Embraces and respects diversity and multicultural environment Skills Excellent communication; orally and written Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds Able to stand, sit, and walk, for more than 4 hours Education Background screening for previous criminal history Employment may be contingent upon at least 80% score on test on hotel's reservations system (PMS) after training At least a high school diploma or G.E.D. Strengths Mathematical; statistical Social Speaks in guests' preferred language Hotel is a smoke-free property Creativity Organizational Administrative Sales Curious about the world and people View all jobs at this company View all jobs at this company ORUpload Your Resume Accepted formats: .pdf, .doc, .docx Upload Cover Letter Accepted formats: .pdf, .doc, .docx EmailGetHired.com member? Login to Apply Powered by GetHired.com | Terms of Service | View all jobs at this company
    $24k-29k yearly est. 60d+ ago
  • Front Desk Agent at HIEX-Homewood

    HIEX-Homewood

    Front desk associate job in Birmingham, AL

    Job Description Mansa Hospitality in Birmingham, AL is looking for one front desk agent to join our strong team. We are located on 320 Commons Drive. Our ideal candidate is attentive, ambitious, and reliable. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Build and develop relationships with our loyal guests Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills Computer Experience Must be flexible in availability to work days and evenings along with holidays We are looking forward to reading your application. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $24k-29k yearly est. 2d ago
  • Front Desk Agent

    HIEX-McCalla

    Front desk associate job in Birmingham, AL

    Holiday Inn Express & Suites in Mc Calla, AL is looking for front desk agents and night auditors to join our team. We are located on 4703 Bell Hill Rd. Our ideal candidate is attentive, ambitious, and reliable. Responsibilities Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet the high standards of quality as set forth by Mansa Hospitality Answer and screen phone calls Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to hearing from you.
    $24k-29k yearly est. 60d+ ago
  • Front Desk Receptionist - Birmingham

    Birmingham Obstetrics Gynecology, P. C

    Front desk associate job in Birmingham, AL

    Are you passionate about women's health and eager to make a meaningful impact in a dynamic medical environment? We are seeking an experienced front desk receptionist to join our established office. This is an exciting opportunity to be at the forefront of providing exceptional care to women in all stages of life. About Us We are a leading OB/Gyn practice committed to delivering comprehensive and compassionate healthcare services to our patients. Our team prides itself on offering personalized care and utilizing cutting-edge technology to ensure the highest standards of medical excellence. The Front Desk medical receptionist is the provides the initial impression for Birmingham OB/Gyn for patients and visitors. This position is responsible for creating a welcoming and positive environment. Responsibilities include ensuring that patient information is entered quickly and correctly, providing timely, accurate and professional telephone support for incoming calls and collecting patient copay amounts. Major Duties Include: Greet patients and visitors Check patients in and out of practice management software Schedule and confirm patient appointments Update and maintain patient information including demographics, insurance, and appointments while following HIPAA guidelines. Communicate with clinical staff to maintain patient flow Work with our patient intake software, Phreesia, to schedule patients, send announcements, and chat with patients Provide assistance to other front-desk staff as requested Assist with online scheduling coordination Required Skills/Abilities: Excellent verbal and written communication skills Attention to detail, effective organizational skills and ability to work in a fast-paced environment Education/Experience: Requires High School Diploma or Equivalent 1-2 years of office administrative experience preferred Greenway - PrimeSuite Experience a plus Physical/Mental Demands: Requires the ability to lift or carry objects weighing up to 20 pounds Requires long periods of sitting or answering the phone View all jobs at this company
    $22k-28k yearly est. 60d+ ago
  • Member Engagement - Front Desk Attendant (Weekends&Nights Availability)

    YMCA 3.8company rating

    Front desk associate job in Alabaster, AL

    Under the supervision of the Membership Director and in cooperation with other YMCA staff, the Member Services Associate is involved in all operations of the Welcome Center and Front Desks. He/she will be responsible for assisting members and guest of the Welcome Center providing customer service, reception, information services, membership and program registrations to all. Essential Functions: To enthusiastically engage and greet each member/guest that comes in the YMCA. Build and maintain excellent and positive relationships with all staff, members, and guests by serving their needs and concerns while taking the initiative to provide exceptional customer service. Understand all program and membership offerings and registration methods necessary to complete a customer transaction while following pricing rules, business policies and procedures. Properly use Daxko software to complete transactions that may include but are not limited to youth programs, memberships, and cash program registrations. Provide tours of the facility to potential new members and use listening skills before and during the tour. The ability to promote the YMCA, its programs and their correlating directors. Be aware of financial assistance offerings including handling financial assistance applications and transactions confidentially. Work closely with branch leaders to ensure the efficiency of Welcome Center policies and procedures are being met. Answer telephone, providing information and routing calls according to procedure. Work a variety of weekday, evening, and weekend shifts. Attend staff meetings and in-service necessary for maintaining/increasing job knowledge. Other responsibilities as deemed necessary by the supervisor. Employees and volunteers who do not directly supervise children and teens will: Adhere to policies related to boundaries with children and teens. Attend required abuse risk management training annually. Report suspicious and inappropriate behaviors and policy violations. Follow mandated abuse reporting requirements. Adhere to job-specific abuse risk management responsibilities. Front desk personnel-ensure that consumers are properly signed in and signed out, that only authorized adults are allowed in the facility, etc. Qualifications Minimum Requirements: Requires corrected vision and hearing to normal range, or special accommodations made of sufficient nature for completion of assigned tasks. Ability to communicate clearly through speech and understanding of the English language. Ability to adapt to change quickly, work under stressful conditions on a regular basis, and have responsibility for the health and safety of others. Flexibility and the ability to work weekday, evening and weekend hours is required. Successful completion of background screening. Acquire and maintain the following certifications via YMCA, American Red Cross, American Heart Association and American Health and Safety Institute (ASHI): First Aid/CPR /AED (valid 2 years unless otherwise noted) Requisite Redwoods Online Training Modules (completed annually). Physical Demands: Ability to walk, stand, kneel, stoop and manual dexterity Ability to lift a maximum of 40 pounds.
    $20k-27k yearly est. 4d ago
  • Front Office Agent

    Grand Bohemian Mountain Brook

    Front desk associate job in Mountain Brook, AL

    An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The overall objective and purpose of the Front Office Agent position are to provide a warm welcome and hospitable service to our guests. The incumbent is responsible for ensuring a seamless arrival and departure experience and respond efficiently to guest requests. They are to provide the highest level of service in support of the company's mission, core values, standards, and goals. CORE RESPONSIBILITIES Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature May assist in housekeeping duties such as cleaning public areas and guest laundry. Maintain the integrity of the guests' privacy, including confidentiality of personal information and key control Process check-ins, check-outs, and room assignments Coordinate with Housekeeping to track readiness of rooms for check-in Communicate parking procedures to guests and visitors and dispatch bell/valet attendants as needed Post guest charges and payments, process no-shows, and adjust disputed charges Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy Verify rate codes and make appropriate adjustments on guest' invoices Block and unblock rooms according to the hotel's need Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette Process and respond to wake-up calls according to the standard operating procedure Notify guests of messages and record them legibly and completely Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions Respond promptly to questions, concerns, and special requests. The follow-up to ensure the guest is satisfied Log guest requests and concerns according to the standard operating procedure. Communicate with departments promptly Solve problems proficiently Demonstrate effective sales techniques to upsell rooms, amenities, and products Maintain a neat and organized work area Maintain the integrity of Company proprietary information and protect Company assets Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications Maintain complete knowledge and comply with company policies and procedures Maintain neat, clean, and professional appearance according to standards Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs. Develop and maintain a positive working relationship and support the team to achieve our goals Attend required training and meetings All other duties as assigned, planned or un-planned KNOWLEDGE, SKILLS, AND ABILITIES Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems, and office equipment Ability to remain calm in various situations, use sound judgment and effectively solve problems Ability to read and interpret documents such as safety rules and procedural manuals Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages Strong written, verbal, and interpersonal skills Comprehensive knowledge of office equipment and property management systems MINIMUM QUALIFICATIONS Bachelor's degree in Business or related training equivalent - required 1+ year of relevant work experience in similar scope and title - required Experience within luxury brand/markets - required Student or graduate of hotel management - preferred SUPERVISORY RESPONSIBILITIES None WORK ENVIRONMENT Must be comfortable working in a shared space, with constant noise, without the use of a private office. Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration. Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice. PHYSICAL DEMANDS While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours daily. Push, pull, and lift up to 50 lbs. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation, which require sitting, waiting, and standing for long and short periods of time. The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics
    $25k-31k yearly est. Auto-Apply 46d ago
  • Part-Time Front Desk Agent- LaQuinta- Chelsea, AL

    Au Hospitality

    Front desk associate job in Chelsea, AL

    Are you passionate about hospitality and love making people feel at home? We are looking for friendly, service-oriented Front Desk Agents to become part of our work family! As a Front Desk Agent, you'll be the face of our hotel, ensuring every guest has a seamless, welcoming experience. From managing reservations to assisting guests with their needs, you'll play a vital role in daily hotel operations while providing top-notch customer service. Your Role Includes: Safeguarding guest privacy and safety Making, editing, and confirming reservations Communicating with guests and team members Operating phones and computers efficiently Gathering and interpreting reports Maintaining clean and inviting public areas Handling cash, keys, and deposits Assisting with other duties as assigned What We're Looking For: Dedication, flexibility, and a positive attitude Availability to work nights, weekends, and holidays Authorization to work in the United States Prior hotel front desk experience is a plus, but not required Ability to operate brand management software Physical capability to lift up to 50 lbs, push/pull cleaning carts, and frequently stand, walk, bend, or kneel What We Offer: Competitive pay with holiday and PTO benefits A supportive team that mentors, challenges, and celebrates your growth If you're ready to make a difference for our guests and grow your career in hospitality, apply TODAY! We are an equal opportunity employer who participates in the eVerify program. It is our policy to provide equal opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law.
    $24k-29k yearly est. 12d ago
  • Front Desk Agent - Marriott Experience

    Cusa 4.4company rating

    Front desk associate job in Tuscaloosa, AL

    Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Fairfield Inn and Suites Tuscaloosa, AL. When joining our team, you will be joining a company that prides itself on providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners. Our Front Desk Agent will demonstrate the ability to work independently while providing excellent guest service. The position will also be responsible to follow basic account procedures to assure the hotel's procedures are complete and accurate. Guest security and safety are most important to CUSA, LLC and the Front Desk position is crucial to assure every guest has a pleasant, safe, and secure stay. This position is also required to answer guest questions and make recommendations about the hotel and local area. Completes their job duties in conjunction with the hotel's policy and procedures.
    $26k-31k yearly est. 60d+ ago
  • Hotel Front Desk Attendant

    Sleep Inn & Suites Jasper I-22

    Front desk associate job in Jasper, AL

    Job DescriptionDo you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation: $12 hourly Responsibilities: Work with the housekeeping staff to ensure rooms are ready for new guests Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information Bookkeeping: keep accurate records of all hotel guest account information Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests Handle customer complaints as necessary Qualifications: Must have graduated high school, received a GED or equivalent Has experience answering telephone calls and troubleshooting stressful situations At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred Has previous experience or working knowledge of Microsoft Office and reservation management systems Displays impeccable interpersonal, time management, organizational skills, and customer service skills About Company Modern accommodations and friendly service in Jasper! We are a 65-room hotel here right off the interstate. We are owned and operated by Five Rivers Hospitality. We offer part-time & full-time positions.
    $12 hourly 8d ago
  • Front Desk Agent at HIEX-Fultondale

    HIEX-Fultondale

    Front desk associate job in Fultondale, AL

    Job Description Mansa Hospitality in Fultondale, AL is looking for one front desk agent to join our strong team. We are located on 1701 Main Street. Our ideal candidate is self-driven, motivated, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to reading your application. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $24k-29k yearly est. 2d ago
  • Front Desk Receptionist

    Solvent 4.3company rating

    Front desk associate job in Tuscaloosa, AL

    Job Title: Front Office Coordinator General Summary of Duties: Performs various clerical duties for office manager, clinical services manager, or physicians including: answering telephones, taking messages, scheduling appointments, copying, and creating/filing charts. Responsible for data entry, filing insurance claims, and patient account follow up, as well as monthly reports. Supervisor: Practice manager Supervisory Responsibilities: None Major Responsibilities/Tasks: Answer and screens telephone calls in a courteous manner, and record messages for physician and other personnel. Schedule patient appointments and procedures according to established policies and procedures. Obtain accurate information from patients and ensure all registration forms are complete. Collect patient and insurance payments and reconcile charges on a daily basis. Process insurance and disability claims in an accurate and timely manner. Prepare insurance forms and associated correspondence. Verify account balances and refunds for accuracy. Provide information to patients regarding balances. Follow up with insurance companies to ensure that claims are paid timely and accurately. File records in appropriate sections of patient charts and keeps patient charts in proper order. Prepare patient charts in advance and file patient charts when complete. Transcribe letters and create forms as needed. Data entry of office visits, consults, and surgery including ICD-9 and CPT coding. Copy patient information and forward to requesting party after receiving appropriate consent to release medical records. Maintain files and records in a confidential manner. Maintain organization and efficiency of front office, including office supply inventory. Maintain patient confidentiality. Perform other related duties as directed or assigned. EDUCATION: High school diploma or GED. EXPERIENCE: Minimum of two years of administrative assistant experience in a medical office, including medical billing experience. Performance Requirements: Knowledge: Knowledge of clinic policies and procedures. Knowledge of medical terminology and insurance practices. Knowledge of computer programs and applications. Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. Knowledge of CPT and ICD-9 coding. Skills: Skill in operating office equipment Skill in handling paperwork/filing adequately. Skill in handling incoming phone calls and triaging appropriately. Skill in written and verbal communication. Skill in gathering, interpreting, and reporting insurance information. Skill in trouble-shooting insurance claims issues and resolving appropriately. Abilities: Ability to type 60 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint. Ability to work effectively as a team member with physicians and other staff. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to interpret and understand insurance benefits and reimbursement. Ability to flexibly respond to changing demands. Ability to organize and prioritize tasks effectively. Ability to communicate clearly. Ability to work with little supervision. Ability to establish and maintain effective working relationships with patients, employees, and the public. Work Environment: Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions.
    $22k-27k yearly est. 60d+ ago
  • Clerical Assistant

    Birmingham City Schools 3.9company rating

    Front desk associate job in Birmingham, AL

    The Clerical Assistant will complete administrative tasks and serve as the initial point of contact with visitors, stakeholders, parents and students. Provide support with record keeping and database management associated with the operation of the school and instructional program. DUTIES AND RESPONSIBILITIES: Perform general receptionist duties. Manage online database platform that houses, attendance, enrollment, and student academic records. Maintain inventory of office supplies and complete the process for purchasing. Process requests for student information between schools/districts and outside agencies. Participate in Professional Development Trainings. Performs other duties as assigned. REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Effective time management, documentation and organizational skills Excellent written, oral, and interpersonal communication skills Maintain confidentiality, professionalism, discretion, and the ability to work with minimal supervision Prioritize and perform duties effectively Proficiency with current technology and MS Office Suite (Word, Excel, Power Point) QUALIFICATIONS: High school diploma or equivalent. Minimum one (1) year of related experience. *SUCH ALTERNATIVES TO THE ABOVE QUALIFICATIONS AS THE BOARD MAY REQUIRE. Duty Days 184 Reports To Principal Salary Range: From/To Classified Schedule #1 Level 4 ($25,239 - 33,942) Job Attachment View Attachment
    $19k-23k yearly est. 3d ago
  • Front Desk Agent

    HIEX-Homewood

    Front desk associate job in Birmingham, AL

    Mansa Hospitality in Birmingham, AL is looking for one front desk agent to join our strong team. We are located on 320 Commons Drive. Our ideal candidate is attentive, ambitious, and reliable. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Build and develop relationships with our loyal guests Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills Computer Experience Must be flexible in availability to work days and evenings along with holidays We are looking forward to reading your application.
    $24k-29k yearly est. 60d+ ago

Learn more about front desk associate jobs

How much does a front desk associate earn in Birmingham, AL?

The average front desk associate in Birmingham, AL earns between $16,000 and $27,000 annually. This compares to the national average front desk associate range of $20,000 to $35,000.

Average front desk associate salary in Birmingham, AL

$21,000

What are the biggest employers of Front Desk Associates in Birmingham, AL?

The biggest employers of Front Desk Associates in Birmingham, AL are:
  1. crestview
  2. Family Care
  3. Club4 Fitness
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