Front Desk Associate Jobs in Cornelius, NC

Start your journey with Blue Compass RV as we are looking for a Part-time Receptionist to join our team. This role is a key contributor to providing a meaningful customer experience. We are looking for someone with a proven track record and desire to grow within our organization. WHAT WE HAVE TO OFFER Blue Compass RV based out of Fort Lauderdale is the fastest growing RV Company with more than 100+ RV dealerships across the country! We staff each dealership with the best people in the business. We are known for the great care we take with customers and associates alike. You are not just an employee with our company, you are family. We invest in our employees with our training and development programs and want to see you advance in your career with us. COMPENSATION: $15-$16/hourly SCHEDULE: Thursday 11 am - 7 pm Friday 11 am - 7pm Saturday 9 am -5 pm WHAT WE ARE LOOKING FOR: * First point of contact for customers, including greeting and welcome customers, setting the tone for a positive customer experience and checking in VIP appointments and direct customers to the appropriate team member(s) * Coordinate front desk activities including answering and directing incoming phone calls * Maintain a strong work ethic with total commitment to success every day * Assist customers with any questions directed to the reception desk * Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary WHAT YOU CAN BRING TO THE TABLE: * Positive, out-going personality * Ability to work in a high volume, fast paced environment * Attention to detail * Professional, team-oriented attitude * Ability to work with a variety of RV clients and prospective customers * Ability to handle and process deposit payments for RV purchases * There is an opportunity for advancement within the organization for a motivated individual * Applicants must be able to work until 8 pm depending on store schedule * Some weekend schedules maybe required APPLY WITH US! If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Blue Compass RV organization. Be a part of the best customer experience team in the RV industry... apply with us today! Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record. PIc802ee3b3d6b-26***********0

Job Posting: Office Assistant Job Type: Full-Time (Monday-Friday) Salary: $22.00-$24.00/hour Are you detail-oriented, organized, and driven by a passion for administrative excellence? We are looking for a motivated Office Assistant to join our team. In this role, you will play a vital part in managing accounts payable, maintaining company inventory, and coordinating fleet operations to ensure our office runs smoothly and efficiently. Key Responsibilities: Administrative Support Update financial data related to accounts payable, fleet management, PPE, and equipment. Schedule and manage fleet vehicle usage. Assist in procurement tasks, including obtaining quotes for purchases. Provide clerical support such as document preparation and mailings. Accounts Payable Process vendor invoices with proper GL coding and approval. Set up and maintain vendor accounts. Prepare and distribute checks, processing weekly check runs. Handle employee expense requests and maintain debit card transaction records. Supplies & Equipment Management Oversee the PPE closet, ensuring adequate stock levels and accurate records. Coordinate orders and delivery for tools, equipment, and office supplies. Maintain records of equipment, ensuring regular maintenance is scheduled and documented. Fleet Management Monitor and optimize fleet utilization, resolving issues related to availability and maintenance. Schedule and track vehicle maintenance and ensure compliance with regulations. Support budget management, track expenses, and identify cost-saving opportunities. Reporting and Compliance Prepare regular reports on fleet performance and costs. Ensure adherence to safety protocols and compliance with relevant regulations. Communicate effectively with management on operations and safety issues. Qualifications Education: High School diploma required. Experience: Minimum of 2 years in an administrative support role. Skills and Abilities: Strong verbal and written communication skills. Exceptional organizational skills and attention to detail. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to meet deadlines in a high-paced environment. Knowledge of office administration and recordkeeping systems. Problem-solving, time management, and interpersonal skills. Typing speed of 50 words per minute or more. Transportation: Valid driver's license required. Work Environment Office-based role with occasional travel. Prolonged periods of sitting and computer work; occasional lifting up to 15 pounds. What We Offer Competitive salary. Comprehensive benefits package for employees working 30 hours or more weekly. A supportive work environment driven by our core values: Synergy, Stewardship, Purpose, Innovation, and Authenticity. Join Our Team! We believe in fostering a collaborative and purpose-driven workplace. If you are excited to contribute to a dynamic team and make an impact, we'd love to hear from you! Equal Opportunity Employer: We are committed to creating an inclusive environment and welcome applicants from all backgrounds, without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. Your skills can make a difference-apply today!

We are currently seeking a PART -TIME Front Desk Agent for our property! Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background.

Job DescriptionPosition: Front Desk Sales Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Operations Supervisor. Responsibilities Enthusiastically greets each members and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym. Provides security and control to the front door and retail area of the facility. Personally, checks each member into the gym using the proper check-in procedures. Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor. Register all guests into the gym using proper registration procedures. Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner. Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques. Addresses callers requests and/or takes appropriate messages noting callers name. Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants. Responsible for following up on telephone inquiries to ensure that the appointment was booked properly. Responds immediately to member requests, inquiries and concerns. Maintain neat appearance and wear proper uniform attire with nametag while on duty. Distributes keys, towels and other materials as needed. Processes retail and concession sales. Attends all staff meetings as directed. Responsible for gym walk-thru as designated in walk-thru log. Follow proper opening and closing procedures as instructed in the FDA training manual. Logs all maintenance concerns that are reported. Follows and reports any safety concerns. Notifies management of gym incidents that requires incident reports. Works when scheduled and adheres to company attendance policies. Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights. Qualifications High school diploma or equivalent required. Excellent customer service skills are required. Ability to communicate effectively with both staff and members. Ability to communicate effectively verbally, non-verbally and in writing is required Understanding of basic accounting principles is required. Understanding of basic cash processing procedures is required. Functional computer skills are required. Ability to multi-task. Must be able to work a flexible work schedule to include holidays and weekends. Must be able to lift 25lbs repeatedly and stand for extended periods of time Uphold Golds Gym Vision, Mission, Values and code of conduct Golds Gym is growing and looking for new team members to help us redefine strength. Well challenge your skills, talents and abilities and reward your every success. Unlock Amazing Perks with Us! Exclusive Free Golds Gym Membership: Enjoy unlimited access to all our locations across the Carolinas! Get fit and stay active, on us! 20% Employee Discount: Save big on clothing and products with our generous discountbecause you deserve the best at the best price. 401K Benefits: Plan for your future with our robust 401K benefits, giving you peace of mind and financial security. Earning Potential: Boost your income with exciting opportunities for commissions and bonusesbecause your hard work deserves rewarding. Join us and experience these fantastic benefits while advancing your career!

Candlewood Suites Mooresville | 3247 Charlotte Hwy, Mooresville, NC 28117 We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests. Position Summary: A hotel front desk agent serves as the face of the hotel, providing excellent customer service and ensuring guest satisfaction during their stay. They are responsible for greeting guests, managing reservations, checking guests in and out, and addressing any inquiries or concerns. The front desk agent plays a crucial role in creating a positive and welcoming atmosphere for hotel guests. Responsibilities: Guest Services: Greet guests in a friendly and professional manner, providing a warm welcome upon arrival. Check guests in and out of the hotel efficiently, following established procedures. Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions. Handle guest complaints and resolve issues promptly, ensuring guest satisfaction. Reservations and Bookings: Manage hotel reservations, ensuring accuracy and efficiency in the booking process. Process online and phone reservations, verify guest information and assign rooms based on guest preferences. Maintain knowledge of room availability, rates, and special promotions to provide accurate information to guests. Collaborate with other hotel departments to ensure smooth check-in and check-out processes. Administrative Tasks: Maintain a neat and organized front desk area, ensuring it is stocked with necessary supplies. Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift. Complete daily reports, including occupancy, revenue, and guest requests, and communicate relevant information to the hotel management team. Answer phone calls promptly and professionally, redirecting calls or taking messages as necessary. Safety and Security: Follow hotel security protocols, including verifying guest identification, ensuring guest privacy, and maintaining the confidentiality of guest information. Monitor the lobby area, maintaining a safe and secure environment for guests and employees. Respond to emergency situations, such as medical emergencies or fire alarms, by following established procedures and contacting the appropriate personnel. Team Collaboration: Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled in a timely manner. Communicate effectively with colleagues to share information and resolve any issues or concerns that may arise. Participate in training programs and meetings to enhance job knowledge and skills. Qualifications and Skills: High school diploma or equivalent; additional education in hospitality or related field is a plus. Previous experience in a customer service role, preferably in a hotel or hospitality environment. Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner. Strong problem-solving and conflict-resolution abilities. Attention to detail and the ability to multitask effectively in a fast-paced environment. Proficiency in computer systems and hotel software for reservations and guest management. Familiarity with cash handling procedures and basic accounting principles. Flexibility to work shifts, including evenings, weekends, and holidays. This job description provides a general overview of the typical duties and responsibilities of a hotel front desk agent. Any other job duties as assigned by the direct supervisor.

The Barker Lounge in Charlotte, NC is looking for another front desk manager(s) to join our strong team. This will be primarily for our South Charlotte location at 1719 Montford Drive. Our ideal candidates are attentive, motivated, and engaged with previous front desk and customer service experience with another kennel or vet. Weekend shifts and holidays will be required. This person will also be required to train in group with the dogs until we think they are ready to handle the front desk duties. Starting pay is $15 per hour for this position with a raise to $17 per hour following full training! FRONT DESK KENNEL OR VET EXPERIENCE IS AGAIN REQUIRED! Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Cash customers in and out and ensure transactions match payments Be comfortable with dogs and be able to handle animals, you will need to bring dogs out to customers Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position at kennel/vet Knowledge of square payment system Excellent customer service skills and courteous phone manner Time-management and organizational skills Must provide references We are looking forward to receiving your application. Thank you.

Full-time Description The Dunhill Hotel is seeking a Front Desk Agent. The front desk agent serves as the first point of contact for arriving guests. General Requirements: Must approach all encounters with guests and team members in a friendly, service-oriented manner Able to communicate effectively with other departments as necessary Well-groomed, professional appearance Verify daily revenue activities and occupancy status Enter detailed information regarding daily transactions into necessary reports for accounting purposes Check guests in and out of the hotel according to hotel standards Maintain accurate data in computer property management system Inform guests about the hotel's facilities, policies, and procedures, as well as provide area information Take, modify, and cancel room reservations via telephone Handle guest inquiries, requests, and complaints Perform cashier duties, post charges to guest accounts Communicate effectively with other departments as necessary Candidates must successfully complete a drug screen and background check in order to be eligible for hire. Work Remotely No Job Type: Full-time Pay: $15.00 - $16.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: 8 hour shift Holidays Weekends as needed Education: High school or equivalent (Preferred) Experience: Hotel Experience: 1 year (Preferred) Front Desk: 1 year (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location: In person

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Statesville, NC FRONT DESK CLERK Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: * Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys * Also follows brand standards for checking in elite members * Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill * Handles incoming guest phone reservations * Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions * Handles all guest complaints or problems to exceed the guest expectations * Handles all guest service requests, makes changes as necessary * Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages * Keeps records of room availability and guest's accounts. Operates front desk software * Maintains a balanced cash/billing drawer * Maintains and takes responsibility for all cash and credit card transactions during working hours * Completes any necessary accounts receivable and direct billing tasks * Follows brand standards when processing guests' stays based on brand point system * Welcome guests and respond to requests in a prompt and professional manner * Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment * Uses suggested selling techniques to sell rooms and to promote other services of the hotel * Coordinates room status updates with housekeeping department * Knows how to use office equipment * Knows all safety and emergency procedures * Maintains awareness of all rates * Communicates with the previous and following shifts * Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera * Ensures compliance with energy conservation and job safety requirements * Proactively maintain assigned areas and equipment * Ensure efficient completion of daily assignments in a timely manner * Report all safety concerns to management * Attend and participate in all mandatory trainings and meetings * Flexible with schedule and assignments * Maintain effective performance under pressure * May perform similar duties as requested by supervisor Requirements: * Excellent customer service skills * Ability to work independently and with others * Good communication skills * Ability to give and follow verbal and written instructions * Attention to detail * Ability to multi task * Displays good initiative Company : ABC Investments and Management Position : Front Desk Agent Status : Full Time Shift : First (Day), Second (Afternoon), Third (Night) Req # : 10269911 Date Posted : October 09, 2024 Location : 1214 Greenland Dr, Statesville, US, NC, 28677 Job Category : Hotel Staff

Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner. Job Responsibilities Guest Communication * Maintain a personal demeanor that is friendly, cheerful and courteous at all times. * Greet guests by name. * Ensure that all guests feel welcomed to the property. * Register guests and assign rooms. * Conduct check-out processes. * Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. * Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. * Respond to phone calls, and retrieve guest mail, faxes and packages. * Promote hotel amenities and services to guests using personal knowledge and effective selling techniques. * Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed. * Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction. * Attend team briefings. Financial Transactions * Handle cash, credit card, currency conversions and other financial transactions. * Post charges such as room, food, liquor or telephone to ledger. * Compute or adjust bill, collect payment, and make change for guests. Perform other duties as assigned. Requirements Education * High school diploma or GED Skills and Experience (Essential) * At least 18 years of age * Basic computer skills * Must be able to read, communicate effectively and have superb interpersonal skills * Must be able to work well under pressure while retaining tact and composure when resolving guest complaints Skills and Experience (Preferred) * Work experience in the hospitality or restaurant industry * Communication in other languages is helpful Benefits: 401k after 90 days, fully vested, company match to 3% Medical (3 Plan choices) Dental (2 Plan choices) Vision Employee Assistance Program (EAP) Northwood Hospitality Discounts Marriott Discounts worldwide Awesome PTO policy and more EEO and ADA Statements The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

We are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC. Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food and marketplace. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background. Requirements Requirements Works to resolve disagreements and is respectful of peers and guests. Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Pushing, bending, stooping, upward reaching, manual dexterity. Standing for all periods of time Must be flexible with schedule and adjust to business needs. Must have a comprehensive knowledge of all hotel departments and functions.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Collects payments by accepting cash, check, or charge payments from customers; and makes changes for paying customers.

Reports to: GM/AGM/FOM Personal / Interpersonal Competencies: Must acknowledge every guest encountered with appropriate gesture (i.e. nod) and smile Must communicate and perform effectively with all hotel guests employees Maintain current knowledge of surrounding area and events Functional Competencies Understand and maintain guest service standards and policies Provide information to guests on surrounding area, hotel policies and amenities Respond to all guest requests expediently and earnestly Communicate status of all rooms to department heads via prescribed reporting procedures Relay guest requests to the appropriate department Sell rooms to “walk-in” guests Take telephone reservations for upcoming arrivals Enter / Change information in the reservations / PMS system as required by guests or management Receive and ensure delivery of guest mail / packages Post charges to guest accounts Process payments from guests Operate hotel switchboard or PBX Maintain front desk cleanliness Maintain daily logs Communicate any maintenance issues according to appropriate procedure Perform other duties as assigned by management

Req #8549 The **Front Desk Agent** at the **Hilton Garden Inn Mall of St. Matthews** is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. - Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. - Maintain proper operation of the telephone switchboard. - Answer guest inquiries about hotel service, facilities, and hours of operation. - Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel. - Respond to guest requests in a timely and professional manner. - Maintain confidentiality and security of all guests and hotel information. - Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation. Follow up to ensure completion and guest satisfaction. - Be aware of all rates, packages, and special promotions. - Be familiar with all in-house groups and high demand/restricted dates. - Take all necessary information when taking room reservations and follow rate quoting scenario. - Be knowledgeable of the front desk computer system. - Log and deliver packages, mail, and messages. - Share knowledge of the property and amenities, along with any special events, local area attractions and things to do around the hotel. - Accurately complete the check-in and checkout process. - Uses creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction. - Restocks front desk area and supplies as required or assigned by immediate supervisor. - Ability to follow a checklist. - Perform other duties as assigned. **ESSENTIAL FUNCTIONS** : **MINIMUM QUALIFICATIONS:** - Must have a positive attitude and willingness to learn. - Demonstrate the ability to multi-task. - Demonstrate the ability to be detail oriented. - Demonstrate the ability to problem solve to effectively deal with internal and external customers. - Must have basic English verbal and written communication skills. - Must work well in stressful, high-pressure situations. - Basic math skills. - Must have the ability to obtain alcohol awareness certification as required by the State. - Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays. - Must be proficient in Windows operating systems, Company approved spreadsheets and word processing. - Must be able to convey information and ideas clearly. - Must have a desire to serve all guests. - Must meet the legal age to serve alcoholic beverages (at select properties). **PREFERRED QUALIFICATIONS:** - Experience in a hotel or a related field. - Brand knowledge and experience. **Our Company** * MCR is the **3rd-largest hotel owner-operator** in the United States. * Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. * MCR has a **$5.0 billion portfolio** of **148 premium-branded hotels** containing more than 22,000 guestrooms across **37 states and 106 cities**. * MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. * MCR was named **one of *Fast Company*'s 10 Most Innovative Travel Companies of 2020**. * MCR is a three-time recipient of the **Marriott Partnership Circle Award**, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the **Hilton Legacy Award for Top Performer**. * For the TWA Hotel at New York's JFK Airport, MCR won the **Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS)**, the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA * Hotel Discounts * Weekly Pay * Paid Time Off * Retirement Options * Referral bonuses * Career advancement & upward mobility * Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members For more information, refer to .

Raines Co. - Your Future is Now The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Functions Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Qualifications High school diploma, GED or equivalent Experience in customer service, forward-facing, or other guest related positions Proficient in Microsoft Office or similar computer applications Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred Must speak English fluently. Must have excellent written and oral communication skills. Problem solving, reasoning, and ability to multi-task and interact with people under pressure. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.

Raines Co. - Your Future is Now The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Functions Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Qualifications High school diploma, GED or equivalent Experience in customer service, forward-facing, or other guest related positions Proficient in Microsoft Office or similar computer applications Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred Must speak English fluently. Must have excellent written and oral communication skills. Problem solving, reasoning, and ability to multi-task and interact with people under pressure. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.

Apply Description Job Title: Front Desk Agent for the 3pm-11pm shift Our company is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for customer service. As a Front Desk Agent, you will be the first point of contact for our guests, so it is important that you are able to create a welcoming and hospitable environment. Responsibilities: - Greet guests and provide them with a warm welcome - Check guests in and out of the hotel - Answer phone calls and respond to emails in a timely manner - Provide guests with information about the hotel and local area - Handle guest complaints and resolve issues in a professional manner - Maintain a clean and organized front desk area - Assist with other duties as assigned by management Requirements: - High school diploma or equivalent - Previous experience in customer service or hospitality preferred - Excellent communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Strong attention to detail and organizational skills - Proficient in Microsoft Office and other computer programs - Ability to work a flexible schedule, including weekends and holidays If you are a friendly and outgoing individual with a passion for customer service, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

Courtyard Charlotte Gastonia | 1856Remount Rd., Gastonia, NC 28054 We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests. Position Summary: A hotel front desk agent serves as the face of the hotel, providing excellent customer service and ensuring guest satisfaction during their stay. They are responsible for greeting guests, managing reservations, checking guests in and out, and addressing any inquiries or concerns. The front desk agent plays a crucial role in creating a positive and welcoming atmosphere for hotel guests. Responsibilities: Guest Services: Greet guests in a friendly and professional manner, providing a warm welcome upon arrival. Check guests in and out of the hotel efficiently, following established procedures. Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions. Handle guest complaints and resolve issues promptly, ensuring guest satisfaction. Reservations and Bookings: Manage hotel reservations, ensuring accuracy and efficiency in the booking process. Process online and phone reservations, verify guest information and assign rooms based on guest preferences. Maintain knowledge of room availability, rates, and special promotions to provide accurate information to guests. Collaborate with other hotel departments to ensure smooth check-in and check-out processes. Administrative Tasks: Maintain a neat and organized front desk area, ensuring it is stocked with necessary supplies. Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift. Complete daily reports, including occupancy, revenue, and guest requests, and communicate relevant information to the hotel management team. Answer phone calls promptly and professionally, redirecting calls or taking messages as necessary. Safety and Security: Follow hotel security protocols, including verifying guest identification, ensuring guest privacy, and maintaining the confidentiality of guest information. Monitor the lobby area, maintaining a safe and secure environment for guests and employees. Respond to emergency situations, such as medical emergencies or fire alarms, by following established procedures and contacting the appropriate personnel. Team Collaboration: Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled in a timely manner. Communicate effectively with colleagues to share information and resolve any issues or concerns that may arise. Participate in training programs and meetings to enhance job knowledge and skills. Qualifications and Skills: High school diploma or equivalent; additional education in hospitality or related field is a plus. Previous experience in a customer service role, preferably in a hotel or hospitality environment. Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner. Strong problem-solving and conflict-resolution abilities. Attention to detail and the ability to multitask effectively in a fast-paced environment. Proficiency in computer systems and hotel software for reservations and guest management. Familiarity with cash handling procedures and basic accounting principles. Flexibility to work shifts, including evenings, weekends, and holidays. This job description provides a general overview of the typical duties and responsibilities of a hotel front desk agent. Any other job duties as assigned by the direct supervisor.