Front desk associate jobs in District of Columbia - 125 jobs

We are pleased to announce a wonderful opportunity for a Front Desk Associate. What will you be doing most days? Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay Work proficiently on the hotel's electronic reservation system, as well as, other computer programs to ensure a seamless workflow Handle all financial matters - including credit card and cash transactions - securely, accurately, and with the utmost integrity Anticipate guests' needs and go out of your way to maximize the guest experience Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests What are the requirements for this position? You love working with people and will go above and beyond for each guests' needs You work well with others and enjoying working and being part of a team You have excellent oral, written, and interpersonal communication skills You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests Physical Requirements for this Position This is a physically demanding position. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time. Travel Requirements This position would require little to no travel outside the property and surrounding area. Pay Scale: $12.93 - $24.29/hour *Rate depends upon state/market* This property is managed by OTO Development. About OTO Development OTO Development is an industry-leading hotel development and management company. Partnering with the strongest brands in hospitality, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners multiple times while also earning accolades for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success. Our company provides competitive pay and benefit programs, including medical insurance options, dental and vision insurance, 401k with company match, company provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more. Position: Front Desk Associate Department: Property Hourly Position Reports to: General Manager Revised 6/11/25

ABOUT THE ROLE The Front Desk Coordinator serves as the first point of contact, creating a warm and welcoming environment for staff and guests while ensuring exceptional customer service. This role supports CAQ administrative operations with professionalism, efficiency, and a strong commitment to quality, accountability, and teamwork. The Front Desk Coordinator is responsible for maintaining an organized, well-functioning office space and assisting with administrative, financial, and operational tasks to enhance overall efficiency. WHAT YOU'LL BE DOING: Office Operations Provide front desk coverage from 8:00 AM - 5:00 PM, with allowances made for one remote workday based on office needs. Greet visitors warmly, assist with inquiries, and ensure a positive experience for all guests. Answer all calls to the primary office line, screen and direct inquiries, and provide prompt and professional responses. Oversee the cleanliness and orderliness of the reception area, meeting rooms, and common spaces. Ensure areas are well-stocked and maintain office plants. Receive, sort, and distribute incoming mail and packages. Manage outgoing mail procedures, including scheduling couriers when necessary. Manage the electronic access control system for the suite, fob/card programming, and visitor registration, ensuring secure entry in coordination with building security. Maintain an adequate supply of access cards and request replacements as needed. Act as the primary liaison for facility-related needs, including work orders, pest control, janitorial services, and general maintenance. Notify staff of any office disruptions and oversee the resolution of facility issues. Manage office assets, including copiers, kitchen appliances, furniture, and associated keys. Ensure new employees have properly equipped workspaces and coordinate any changes to the office layout. Maintain an accurate inventory of office and kitchen supplies, placing timely orders while staying within budget. Work closely with CAQ's Event Manager to ensure all meeting needs are met. Coordinate and set up meeting rooms, ensuring proper arrangement of furniture, materials, and technology. Assist with reserving conference room spaces and addressing any logistical requirements. In collaboration with the CAQ Events Manager, coordinate food services for meetings, including setup, breakdown, and cleanup. Maintain the office kitchen and breakroom by keeping supplies stocked, monitoring expiration dates, and ensuring cleanliness and organization. Act as backup support to the IT Manager with: IT hardware inventory; conference room AV equipment, assisting staff with system connectivity; and ad hoc tasks, as needed. Expense Reconciliation Serve as backup support to the Sr. Manager, Office Operations & HR to ensure all new vendors are registered accurately. Submit contracts for processing, track approvals, and maintain proper documentation. Reconcile and process invoices within a timely manner. Maintain accurate financial records for tracking office expenses. Reconcile CAQ's corporate credit card transactions, ensuring timely processing and accurate documentation. General Administrative Support Assist team members with administrative tasks, including time and expense report processing, travel arrangements, scheduling, and ad hoc tasks. Schedule and organize internal and external meetings, maintaining checklists, tracking requests, and ensuring all logistics are in place. Maintain and coordinate team calendars, appointments, calls, meetings, and travel itineraries, ensuring all information is updated and accurately reflected. Prepare and send email communications to staff regarding important updates, reminders, and organizational programs such as the gym reimbursement, You Earned It, and building events. WHAT YOU'LL BRING TO THE ROLE: Strong interpersonal, communication, and organizational skills. Advanced proficiency with Microsoft Office 365, particularly Outlook, Word, Excel, and Power Point. Strong time management skills with the ability to prioritize and complete multiple tasks efficiently, accurately, and seamlessly while supporting other team members. Excellent organization skills and attention to detail. Ability to edit written documents and publications. Resourceful self-starter who takes initiative on tasks and requests. Demonstrates transparency, sound judgment, discretion, and the highest levels of confidentiality. Possess good sense of Situational Awareness at a corporate level. Flexibility to work extended hours as required, given minimal advance notice. WHAT YOU NEED TO SUCCEED: High School degree / GED Minimum of 3-5 years of successful administrative support experience in a professional office environment supporting multiple team members. WHAT WILL SET YOU APART: BA degree a plus Working knowledge of Salesforce (or similar CRM) and project management software a plus. COMPENSATION The anticipated salary range for this position is $58,513 - $68,839. The actual salary offered will be determined based on job-related factors allowed by law, including experience, training, geographic location, certifications, market conditions, departmental budgets, and job responsibilities. The CAQ provides a comprehensive benefits package, including medical, dental, vision, 401(k), holiday pay, vacation, and more. For an overview of our benefits, please visit the following link: ******************************* ABOUT THE CAQ The Center for Audit Quality (CAQ) is a leading non-profit organization dedicated to enhancing investor confidence and public trust in the global capital markets. We support the auditing profession by providing thought leadership, fostering collaboration, and addressing emerging areas of assurance.

This position provides advance-level clerical, administrative support and related work as required for the Political Action Department (including supporting the Director, Associate and Assistant Directors, Administrative Assistant, and Field Support Staff). This position requires excellent communication skills, attention to detail, good judgment, and discretion. Duties include budget development and tracking, conference/meeting planning, scheduling, and other office administrative support. Duties: Office support tasks including sorting and delivering mail, answering department main phone line, scanning, copying, electronic filing, office supply ordering, payment and purchase order processing, processing staff time off and business card requests. Edit, format, and distribute department communication from the department's management team to internal and external distribution lists. Update department staff contact materials and email groups. Maintain the Affiliate Political and Legislative Directors contact list. Create online survey forms. Act as a backup to the Administrative Assistant. Assist management and staff with travel authorizations, travel arrangements, and expense reporting. Support calendar and scheduling for management team to include in person and virtual meetings via Teams, Zoom, and other similar technology. Assist with logistics, supplies, and creation of materials for meetings and conferences. Assist with training new staff and apprentices on calendar coordination, travel and advance forms, time and attendance submission, and other office procedures. Assist with training and meeting coordination with department managers and staff. Maintain tracking spreadsheets for department budgets, contracts, off-site storage, and staff completion for various yearly reports. Provide administrative/organizational support for the department's "Get Out the Vote" (GOTV) activity and other major department efforts. Perform other related duties as assigned. Requirements: Education and Experience High school graduate or equivalent and a minimum of (5) five years of office experience plus general knowledge of office and organizational procedures or any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Skills Requirements: High level proficiency in MS Office Suite (Outlook, Word, Excel and PowerPoint) and MS OneDrive/SharePoint. Excellent knowledge of office and organizational procedures. Basic knowledge of office equipment such as reproduction and telephones. Must be able to independently complete assignments and work under pressure to meet tight schedules. Strong ability to proofread documents and compose correspondence. Strong written and oral communication skills. Travel & Work hours Overtime and travel may be required. AFSCME is an equal opportunity employer, and, as such, does not discriminate an employee or applicant on the basis of race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

Job DescriptionDescription: At TBC Hotels, we create environments that change lives in small ways and large, one good experience at a time, and that starts behind the scenes. We're searching for a Front Desk Associate that will play a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and reputation. They are the first point of contact for guests, providing a welcoming and efficient experience throughout their stay. This role requires exceptional customer service skills, attention to detail, and the ability to handle various tasks simultaneously while maintaining a positive attitude. Join the award-winning Canopy by Hilton Washington DC Embassy Row, where bold design meets vibrant D.C. culture. Steps from the White House and iconic landmarks, our reimagined hotel offers playful art and endless inspiration. What You'll Do: Greet guests warmly and ensure a smooth check-in process. Verify guest information and process reservations accurately. Collect necessary payments and issue receipts during check-out. Address guest inquiries and provide information about hotel amenities, policies, and local attractions. Handle room reservations, modifications, and cancellations effectively. Collaborate with housekeeping to manage room inventory and ensure timely availability. Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests. Assist guests with luggage, transportation arrangements, and other needs. Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction. Communicate effectively with other hotel departments to ensure smooth operations. Relay messages, package deliveries, and special requests to appropriate personnel. Collaborate with colleagues to ensure a seamless guest experience. Assist with preparing and distributing daily reports, including room occupancy and revenue summaries. Handle cash, credit card transactions, and other forms of payment accurately. Reconcile cash drawer at the beginning and end of each shift, following established procedures. Follow security protocols to ensure the safety of guests and hotel property. Monitor and control access to the hotel premises, adhering to security policies. Promote hotel services, amenities, and special offers to guests. Upsell room upgrades, dining options, and other hotel services to enhance the guest experience. Requirements: Required Skills/Abilities: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Problem-solving skills and the ability to handle challenging situations with composure. Customer-focused attitude and a commitment to providing exceptional service. Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests. Effective verbal communication skills to interact with guests and team members professionally. Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times. Reliable and punctual. Education and Experience: Experience in hospitality/hotel environment, a plus. Previous experience in customer service or front desk operations is preferred. High School graduate or G.E.D. equivalent required. Read, write, and speak English fluently. Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs. The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously. Proficiency in using computer systems and software, including HIlton OnQ and Microsoft Office Suite. Why Join Us? Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about our actions are critical to who TBC Hotels is and how we operate. At TBC Hotels, we don't just work together-we go the distance for one another and for our guests. If you're ready to take ownership of your role, make an impact, and be part of a team that truly cares, we want to hear from you. RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY Apply today and let's get the job done, together.

About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guestsunforgettable and unparalleled experiences. About the hotel The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the ‘Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. About the Front Desk Agent position First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day Every day is different, but you'll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying a step of our guests' needs to anticipate requests and offer tailored recommendations Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computer skills What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. The hourly pay rate for this role is $26.27. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. You can apply for this role through the link below (or through the internal career site if you are a current employee). Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Join Our Front Desk Team at Hyatt Place National Mall! Working at the Hyatt Place National Mall hotel offers a unique opportunity to be part of a vibrant and dynamic environment in the heart of Washington D.C. Employees are surrounded by world-renowned attractions such as the Smithsonian museums, and historical landmarks, providing an enriching and educational backdrop to their daily work. The hotel's prime location also means easy access to exciting entertainment options like concerts at The Anthem, waterfront dining experiences, and strolls along the nearby District Wharf. Joining the team at Hyatt Place National Mall means being part of a community that values exceptional guest experiences and offers a stimulating and rewarding workplace. Front Desk Agent Compensation: Salary Range - $23.00 - $25.00 per hour Position Summary Front Desk Agents play a crucial role in guest services by handling room reservations, providing information and services to guests, and processing payments. They are responsible for ensuring a smooth check-in and check-out process, addressing guest inquiries and concerns, and maintaining accurate records of transactions. Additionally, Front Desk Agents assist with coordinating guest requests, managing room assignments, and ensuring that all guest needs are met promptly and efficiently. Their role is essential in creating a welcoming and positive experience for all hotel visitors. Essential Duties Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards. Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information. Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages. Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings. Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed. Cashier Duties: Handle cashier tasks and posting charges to guest accounts. Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds. Security Procedures: Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures. Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area. Additional Responsibilities Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands. Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook. Skills and Abilities Communication: Strong communication and interpersonal skills. Stamina: Ability to stand for extended periods & ability to lift, push, pull 50 pounds Adaptability: Ability to work in a fast-paced environment. Composure: Maintain control and exhibit good judgment in difficult situations Benefits and Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently. If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Why us? Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton Washington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property by being influential, driven, and ultimately committed to the continued growth and success of the hotel and community! Nestled in the heart of DC's fastest emerging neighborhood along the Anacostia River, Homewood Suites by Hilton™ Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all- suite Washington Navy Yard hotel is just footsteps away from the Washington National's ballpark and is proud to be an official partner and passionate supporter of the Nationals. With many new restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will find it's easy to ‘Be At Home' during their stay. Featuring a modern glass facade and contemporary décor, our hotel celebrates the energy of the Navy Yard neighborhood with floor-to-ceiling windows and Washington Nationals memorabilia along with all the other amenities of the Homewood Suites. Unique to our property we have modern rooftop terrace equipped with gas grills, a pop-up bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol and the Washington Monument. Feel at home at the Homewood Suites Washington DC Capitol- Navy Yard Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits 2 Medical plans to choose from, available on the first day of the month coinciding with or following the hire date. Dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral Salary USD $19.00 - USD $20.00 /Hr.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Qualifications and Requirements High School Diploma or equivalent. Customer Service experience required preferably in hospitality Hilton systems preferred but not excluding Ability to speak, read, and write fluent English; other languages beneficial. Standing up for long periods of time required. Carrying, lifting or pulling items weighing up to 50 pounds. Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays. Benefits We are looking to hire the most highly qualified people and provide a competitive benefits package which include: Paid Parental Leave Health Insurance Dental Insurance Vision Insurance Vacation, Sick and Holiday Pay Company Basic Life Insurance Company paid Accidental Death & Dismemberment Company paid Short Term Disability Company paid Long term Disability 401k Retirement Plan EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Free food & snacks Health insurance Training & development Vision insurance About our Company The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay its a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door. At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. We also offer a Hiring Bonus of $300* if you are a Ward 1, Washington, DC Resident. Responsibilities Greet every guest promptly with a smile and maintain eye contact Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest rooms as needed Issue correct keys to the guest Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest Settle guest bills accurately Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed Reconcile all transactions at the close of each shift Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality Accept reservations, changes and cancellations in the absence of Reservations Department Staff Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department Understand all aspects of the Front Office in the hotels Property Management System Possess knowledge of all hotel services, facilities, outlet operating hours and amenities Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency Participate in scheduled departmental meetings and all other relevant meetings as requested Core Competencies High School diploma or general education degree (GED) Three (3) years related experience in hospitality or service industry preferred Strong communication skills Collaborative spirit Ethical Conduct Computer Proficiency: Microsoft Office, Opera PMS Positive Attitude Eye for Detail Problem solving abilities Compensation & Benefits We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: * Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her * Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards * Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries * Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy * Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner * Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction * Receive, input, retrieve and relay messages to guests Qualifications and Requirements * High School Diploma or equivalent. * Customer Service experience required preferably in hospitality * Hilton systems preferred but not excluding * Ability to speak, read, and write fluent English; other languages beneficial. * Standing up for long periods of time required. * Carrying, lifting or pulling items weighing up to 50 pounds. * Will be required to work a flexible schedule including mornings, evenings, weekends, and holidays. Benefits We are looking to hire the most highly qualified people and provide a competitive benefits package which include: * Paid Parental Leave * Health Insurance * Dental Insurance * Vision Insurance * Vacation, Sick and Holiday Pay * Company Basic Life Insurance * Company paid Accidental Death & Dismemberment * Company paid Short Term Disability * Company paid Long term Disability * 401k Retirement Plan EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation We are a drug free workplace. Pre-employment background assessment required. Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.

Benefits: 401(k) 401(k) matching Dental insurance Free food & snacks Health insurance Training & development Vision insurance About our Company The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it's a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door. At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. We also offer a Hiring Bonus of $300* if you are a Ward 1, Washington, DC Resident. Responsibilities Greet every guest promptly with a smile and maintain eye contact Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest rooms as needed Issue correct keys to the guest Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest Settle guest bills accurately Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed Reconcile all transactions at the close of each shift Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality Accept reservations, changes and cancellations in the absence of Reservations Department Staff Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department Understand all aspects of the Front Office in the hotel's Property Management System Possess knowledge of all hotel services, facilities, outlet operating hours and amenities Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency Participate in scheduled departmental meetings and all other relevant meetings as requested Core Competencies High School diploma or general education degree (GED) Three (3) years related experience in hospitality or service industry preferred Strong communication skills Collaborative spirit Ethical Conduct Computer Proficiency: Microsoft Office, Opera PMS Positive Attitude Eye for Detail Problem solving abilities Compensation & BenefitsWe offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. Compensation: $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Review shift logs/daily memo books and document pertinent information in logbooks. Receive, record, and relay messages accurately, completely, and legibly. Notify Loss Prevention/Security of any guest reports of theft. Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Assist guests with accessing the internet. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. Starting Rate of pay $18/hr

Job DescriptionShort Description: A001 - Front Desk Receptionist **Fully onsite. Monday - Friday 8 AM - 4:30 PM** Complete Description: The Administrative Assistant will provide essential support to the executive team and ensure the efficient operations of the office. This role involves managing schedules, coordinating meetings, handling correspondence, and performing various administrative tasks to facilitate smooth business operations. Duties a. Schedule and coordinate appointments, meetings, and events for executives and team members. Handle conflicts and reschedule as necessary. b. Serve as the primary point of contact for internal and external communications. c. Maintain an organized and efficient office environment. Manage office supplies, equipment, and ensure that common areas are tidy and functional. d. Prepare, file, and retrieve corporate documents, records, and reports. Handle confidential information with discretion e. Provide administrative support to management, including preparing reports, presentations, and spreadsheets. Assist with special projects and company events as needed. f. Greet visitors and clients, handle inquiries, and ensure a professional and welcoming office atmosphere. g. Other duties as assigned Education High School Diploma Qualifications 1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 2. Strong organizational and multitasking abilities. 3. Excellent written and verbal communication skills. 4. Attention to detail. 5. Ability to handle sensitive information with confidentiality. Candidate Skills Matrix: Following sections are to be filled by the candidate: Skills | Required/Desired | No. of Years | How many years of experience candidate has? Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) | Required | | Strong organizational and multitasking abilities | Required | | Excellent written and verbal communication skills. | Required | | Ability to handle sensitive information with confidentiality. | Required | | Background check: Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting. NATIONAL background checks are required; Federal background checks are NOT compliant under this contract. A national background check is a national criminal background check that pulls criminal records from State and County Courts in almost every US State.

Front Desk Receptionist Work Schedule: Fully onsite, Monday - Friday, 8:00 AM - 4:30 PM The Front Desk Receptionist will provide essential administrative support to the executive team and help ensure smooth office operations. This includes managing schedules, coordinating meetings, handling correspondence, and performing various administrative tasks. Key Responsibilities: Schedule and coordinate appointments, meetings, and events for executives and team members, including resolving scheduling conflicts. Serve as the primary point of contact for internal and external communications. Maintain an organized and efficient office environment, including managing office supplies and equipment. Prepare, file, and retrieve corporate documents, records, and reports while handling confidential information with discretion. Support management with reports, presentations, and spreadsheets, and assist with special projects and company events. Greet visitors and clients, respond to inquiries, and ensure a professional and welcoming atmosphere Qualifications & Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Strong organizational and multitasking abilities Excellent written and verbal communication skills Attention to detail Ability to handle sensitive information with confidentiality Compensation: $18.00 - $20.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

This position performs advance-level clerical, administrative and related work as required by the Organizing and Field Services Department and its staff. It requires good writing skills, attention to detail and discretion. This position manages and coordinates several projects simultaneously and handles confidential and time sensitive documents. DUTIES: Performs and completes special projects in an effective and timely manner. Creates/produces tables, documents, reports and charts. Maintains and prepares statistical information and complex reports. Prepares correspondence, queries, reports and other office forms, from draft to final form. Pays close attention to details, as well as grammar and punctuation. Routes final correspondence. Processes information by comparing, calculating and/or transferring information to other data sources and ensures accuracy of data transfer. Prepares and processes invoices for payment according to the approved budget and guidelines. Prepares EAFs and APTs for payment. Acquire checks. Maintains budget records. Copies, mails, logs information and files. Supports all OFS programs, meetings, committees, conferences and conventions. Assists in the coordination of logistics for meetings and conferences. Prepares and processes travel authorizations, leave requests and expense reports for department staff, as well as non-staff. Creates and maintains filing systems for various activities. Sort, store and retrieve information as needed. Schedules appointments, conference calls and meetings. Assists with the facilitation of web meetings. Takes notes as assigned. Manages distribution of mail. Regularly checks fax machines for documents. Orders and maintains supply levels for the department. Updates directories, departmental databases and committee lists. Answers incoming calls for the department, screens calls, routes calls or takes and delivers messages. Places calls as requested. Handles routine requests for information. Performs other related duties as assigned. REQUIREMENTS: Education & Experience: High school graduate or equivalent with a minimum of five (5) years of office experience plus general knowledge of office and organizational procedures or an equivalent combination of education and experience which provides the following knowledge, skills and abilities. Skills: High level proficiency in MS Office Suite, especially Excel, MS Access, as well as other databases and software programs. Ability to use MS Outlook, including the calendar program, and perform accurate data entry into databases. Excellent knowledge of office and organizational procedures. Must be able to independently complete assignments and work under pressure to meet tight schedules. Sufficient written and oral communication skills to exchange routine information. Strong ability to proofread documents and compose correspondence. Communication skills sufficient to exchange routine information. Ability to establish and maintain effective working relationships. Ability to comminucate in Spanish is desired AFSCME is an equal opportunity employer, and, as such, does not discriminate an employee or applicant on the basis of race, creed, color, age, sex, national origin, marital status, sexual orientation, gender identity, religious affiliation, disability, or any other classification protected from discrimination under applicable law.

About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. Having recently added a host of incredible properties to our portfolio, we now stand as one of the world's leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences. About the hotel The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the ‘Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. About the Front Desk Agent position First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day Every day is different, but you'll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying a step of our guests' needs to anticipate requests and offer tailored recommendations Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computer skills What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. The hourly pay rate for this role is $25.75. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. You can apply for this role through the link below (or through the internal career site if you are a current employee). Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Joining the team at Residence Inn Washington, DC National Mall offers a unique and rewarding experience. This hotel is not only conveniently located near iconic landmarks like the U.S. Capitol Building, the National Mall, and Smithsonian Museums, but it also embodies a commitment to excellence and guest satisfaction. Employees benefit from a supportive and dynamic work atmosphere, where teamwork and respect are highly valued, fostering a collaborative environment that encourages personal and professional growth. Additionally, the hotel's proximity to the Federal Center SW Metro makes commuting easy and convenient. Working at Residence Inn Washington, DC means being part of a community that values safety, cleanliness, and exceptional service, making it an ideal place to grow and thrive in the hospitality industry. Front Desk Agent Salary Range $18.00 - $18.00 per hour Position Summary Our guests' first impression starts with you! As a Front Desk Agent, you will be welcoming our guests to the hotel, providing a smooth check-in, processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience stay. We are looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests overall experience. At Residence Inn Capitol National Mall, we cherish and treat everyone with respect. If you have a proactive, enthusiastic, responsible personality - this role is ideal for you! If you are ready to start or advance your career in the hotel industry, we would love to meet you! Essential Functions Check guests in and out of the hotel according to hotel and/or brand standards. Inform guests about the hotel's facilities, policies and procedures. Provide tourist information to guests. Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests. Take, modify and cancel guestroom reservations. Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests. Perform cashier duties, cash traveler's' checks. Post phone charges and other miscellaneous charges to guest accounts. Notify housekeeping and maintenance of any reported problems with guestrooms or grounds. Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures. Maintain cleanliness of the Front Office area. Additional Responsibilities The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work. Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook. Skills and Abilities Good communication and interpersonal skills. Ability to stand for extended periods of time. Ability to work in a fast-paced environment. Ability to maintain control and composure in difficult situations and exhibit good judgment. Benefits and Perks Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify We also offer daily pay access where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently. If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.