The responsibility of a front desk associate is to assist the guests of the hotel or organization throughout their stay. You are to assign rooms, provide check-in, hold reservations, help guests complete registration cards, and collaborate with hotel staff. Remember that you are the first point of contact with clients of a business. Other duties include answering phone calls, overseeing the office budget, and attending to clients.
You also need to ensure that the front desk is neat, well arranged, and equipped with necessary supplies such as paper and pen. Plus, you must redirect phone calls to the appropriate department when required. You are also in charge of accepting letters, monitoring, organizing, forwarding emails, and maintaining records and files for easy documentation. You must be able to provide clients with amazing customer care services.
Good office administration and bookkeeping practices, good communication skills and organization skills, ability to multi-task, and strong knowledge about the MS office program are vital to this role. The average annual salary of a front desk associate is $28,000. Not just this, but the educational qualification is a bachelor's degree in a related field.
There is more than meets the eye when it comes to being a Front Desk Associate. For example, did you know that they make an average of $12.7 an hour? That's $26,406 a year!
Between 2018 and 2028, the career is expected to grow 0% and produce -7,300 job opportunities across the U.S.
There are certain skills that many Front Desk Associates have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Integrity and Interpersonal skills.
If you're interested in becoming a Front Desk Associate, one of the first things to consider is how much education you need. We've determined that 43.4% of Front Desk Associates have a bachelor's degree. In terms of higher education levels, we found that 2.5% of Front Desk Associates have master's degrees. Even though some Front Desk Associates have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Front Desk Associate. When we researched the most common majors for a Front Desk Associate, we found that they most commonly earn Bachelor's Degree degrees or High School Diploma degrees. Other degrees that we often see on Front Desk Associate resumes include Associate Degree degrees or Diploma degrees.
You may find that experience in other jobs will help you become a Front Desk Associate. In fact, many Front Desk Associate jobs require experience in a role such as Sales Associate. Meanwhile, many Front Desk Associates also have previous career experience in roles such as Cashier or Customer Service Representative.