Front desk associate vs front desk concierge

The differences between front desk associates and front desk concierges can be seen in a few details. Each job has different responsibilities and duties. Additionally, a front desk concierge has an average salary of $30,292, which is higher than the $27,236 average annual salary of a front desk associate.

The top three skills for a front desk associate include phone calls, math and customer service. The most important skills for a front desk concierge are reservations, PET, and customer service.

Front desk associate vs front desk concierge overview

	Front Desk Associate	Front Desk Concierge
Yearly salary	$27,236	$30,292
Hourly rate	$13.09	$14.56
Growth rate	-	-
Number of jobs	77,432	65,071
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 45%
Average age	37	37
Years of experience	-	-

What does a front desk associate do?

Front-Desk Associates are the face of a hotel. Their duties are focused on assisting guests and attaining customer satisfaction. Aside from great communication skills, Front-Desk Associates must also have a pleasing personality and great presence of mind as guests will come to them first should there be any issues on the services provided. Moreover, among the duties of Front-Desk Associates include performing room check-ins and check-outs, accepting and arranging reservations, assigning rooms, maintain booking and payments, and communicate with the entire hotel staff to ensure quality service.

What does a front desk concierge do?

As a front desk concierge, you act as the first point of contact between guests and your organization. You are to answer guest inquiries, direct phone calls, coordinate travel plans, and make guests feel welcome and valued. You are to uphold the company culture at all times. In the end, your countenance represents the company image.

Front desk associate vs front desk concierge salary

Front desk associates and front desk concierges have different pay scales, as shown below.

	Front Desk Associate	Front Desk Concierge
Average salary	$27,236	$30,292
Salary range	Between $20,000 And $35,000	Between $22,000 And $40,000
Highest paying City	New York, NY	Seattle, WA
Highest paying state	New York	Washington
Best paying company	Wyndham Capital Mortgage	Gensler
Best paying industry	Hospitality	Media

Differences between front desk associate and front desk concierge education

There are a few differences between a front desk associate and a front desk concierge in terms of educational background:

	Front Desk Associate	Front Desk Concierge
Most common degree	Bachelor's Degree, 43%	Bachelor's Degree, 45%
Most common major	Business	Business
Most common college	-	-

Front desk associate vs front desk concierge demographics

Here are the differences between front desk associates' and front desk concierges' demographics:

	Front Desk Associate	Front Desk Concierge
Average age	37	37
Gender ratio	Male, 31.3% Female, 68.7%	Male, 38.9% Female, 61.1%
Race ratio	Black or African American, 10.0% Unknown, 6.7% Hispanic or Latino, 18.9% Asian, 9.3% White, 53.7% American Indian and Alaska Native, 1.4%	Black or African American, 10.9% Unknown, 6.6% Hispanic or Latino, 23.3% Asian, 10.1% White, 47.7% American Indian and Alaska Native, 1.4%
LGBT Percentage	13%	13%

Differences between front desk associate and front desk concierge duties and responsibilities

Front desk associate example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Manage confidential information and documentation, including financial data, and credit card information and payroll checks.
Manage patients records by keeping all medical history, insurance and personal information update and verify abiding by HIPAA protocols.
Process reservations for business groups via opera system.
Process guest reservations, assess needs and ensure appropriate accommodations and assist guests with concierge-relate services.
Contact patients regarding unpaid and underpay accounts, verification of insurance, accounting, customer service, computer and telephone operations.

Front desk concierge example responsibilities.

Manage a high level of satisfaction for club level and VIP guests and make recommendations to enhance their experience.
Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations.
Recognize contraindications to laser hair removal before treatment begin and give all appropriate forms to patients before procedures.
Communicate with housekeeping & engineering team to ensure that the room's cleanliness & maintenance meets and exceeds guests' expectations.
Obtain accurate information from patients upon registration
Provide expertly craft PowerPoint presentations introducing tourists to the unrivaled beauty of Philadelphia's main and minor attractions.

Front desk associate vs front desk concierge skills

Common front desk associate skills

Phone Calls, 21%
Math, 13%
Customer Service, 13%
Basic Math, 11%
Strong Customer Service, 10%
Cash Handling, 8%

Common front desk concierge skills

Reservations, 21%
PET, 12%
Customer Service, 8%
Patients, 8%
Strong Customer Service, 7%
Front Desk Operations, 6%

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Front Desk Associate
Front Desk Associate vs Front Desk Concierge

Updated January 8, 2025

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