Front desk associate job description

Starting Wage $14.50+

Eligible for the Quarterly Bonus Program!

True North Hotel Group , an award-winning management and development company, is seeking a Front Desk Associate to join our team at our Fairfield Inn & Suites in Marlborough , Massachusetts . This family-owned organization has a uniquely remarkable culture and is conveniently headquartered in Overland Park, KS.

What do we have to offer? Excellent healthcare benefits, work-life balance (paid time off, flexibility, family atmosphere), 401k with matching, great team members and more!

So, what is the role and requirements? Looking for an individual who is attentive to detail, has a high interest in customer satisfaction and values communication.

RESPONSIBILITIES

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints
• Clerical duties including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing

QUALIFICATIONS

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Job DescriptionLTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as a
Front Desk Associate
.

The Front Desk Associate is responsible for assisting our guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality.


Provide the highest quality of service to the customer at all times. Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist in pre-registration and blocking of registrations. Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures. Handle guest check-ins and checkouts efficiently and in a friendly and professional manner. Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift. Utilize proper cash handling procedures in accordance to company policies. Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel. Receive and transmit mail, phone, and written messages for guests. Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions. Post room charges, food & beverage charges, phone charges, compute guest bills (individual, group masters, and city ledger accounts) using PMS, collect payment and make change for hotel guests following all cash handling procedures as required by company policy. Keep the Front Desk area neat, clean, and free of safety hazards. Have knowledge of hotel property, hotel staff, and hotel services with hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures. Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions being offered. Responsible for proper telephone etiquette. Develop a thorough knowledge of Emergency procedures. Other duties as assigned by the supervisor



Required Knowledge, Skills and Abilities (KSAs)


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required.


Has a sincere desire to exceed guest expectations Must have exceptional oral and written communication skills Must be dependable Must have computer proficiency Must have a minimum of a high school diploma or equivalent Must be able to work weekends and holidays


LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.

LTD’s core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.


Benefits
:


Medical, Dental, Vision & 401 (k) with company match Voluntary Short Term Life & Accidental Death Insurance Hotel Discounts Paid Time Off Training and Development Opportunities and Much More!


For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!

Join our team, as a medical Front Desk Associate at a private practice specializing in ophthalmology and you'll be at the forefront of providing quality patient care! At our Maryland Vision Institute location in Frederick, MD, you'll join a team of innovative and accomplished providers, surgeons, and clinical care staff. You'll earn a competitive salary and an excellent benefits package too! You'll have comprehensive insurance plans, HSA option, continuing education fund, eye care benefits, paid-time-off, paid holidays and 401(k).

What You Will Do:

• Greet patients and visitors - in person or on the telephone - answering or referring inquiries.
• Check patients in - updating demographic, medical, insurance or financial information - pull charts, and prepare for provider.
• Schedule appointments, maintaining the efficiency of the schedule while providing excellent care to the patient.
• Collect charges - controlling credit extended to patients, filing, collecting and expediting third-party claims.
• Provide excellent attention to patient's needs, answer patients questions, and provide appropriate information about the practice.
• Be prepared to assist patients during emergency situations.
• Protect patient's rights by maintaining confidentially of personal and financial information.
• Maintain business office inventory and equipment.

What You Will Bring:

• Excellent attention to detail.
• Experience working in healthcare.
• Be highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
• Ability to thrive in a fast-paced environment.
• Ability to maintain confidential employee and company information.
• Ability to understand and follow oral and written instructions and work independently.
• Apply exceptional communication skills to interact with patients and schedule appointments and surgeries.
• Proficiency in MS Office (Word, Excel, PowerPoint; Outlook).