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Front desk associate resume examples for 2025

Zippi

Build a better front desk associate resume with Zippi, your AI resume builder robot.

Updated March 26, 2025
6 min read
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How to write a front desk associate resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in front desk associate-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These tips will help you demonstrate why you are the perfect fit for the front desk associate position.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
  2. Include as many relevant hard or technical front desk associate skills as possible for each job you apply to.
  3. Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
These five steps should give you a strong elevator pitch and land you some front desk associate interviews.

Here are example skills to include in your “Area of Expertise” on a front desk associate resume:

  • Phone Calls
  • Math
  • Customer Service
  • Basic Math
  • Strong Customer Service
  • Cash Handling
  • Reservations
  • Booking
  • Cleanliness
  • Membership Sales
  • Scheduling Appointments
  • Night Audit
  • Guest Satisfaction
  • Administrative Tasks
  • Computer System
  • Excellent Guest
  • Check Outs
  • Customer Complaints
  • POS
  • Room Availability
  • Room Assignments
  • Guest Accounts
  • Hotel Services
  • Guest Complaints
  • Guest Reservations
  • Credit Card Transactions
  • Guest Registration
  • Telephone Calls
  • Hotel Guests
  • Room Rates

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How to structure your work experience

Your work experience should be structured:

  1. With your most recent roles first, followed by earlier roles in reverse chronological order.
  2. Job title, along with company name and location on the left.
  3. Put the corresponding dates of employment on the left side.
  4. Keep only relevant jobs on your work experience.

How to write front desk associate experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are examples from great front desk associate resumes:

Work history example #1

Front Desk Associate

Tuesday Morning

  • Maintained constant communication with all BOH departments to ensure a smooth FOH experience for guests.
  • Maintained communication with Front Desk Manager to ensure guest satisfaction.
  • Maintained security of dorm residents during night hours First point of contact for guest or residential interactions
  • Recruited and assisted during events for Simon Kidgits Kids Club.
  • Managed quality communication, customer support and product representation for each client.

Work history example #2

Desk Operator

Hilton Worldwide Holdings

  • Handled check-ins and check outs.Take reservations over the phone.
  • Accommodated guests during check-in and check-out Answered traveling guests questions and made recommendations to guests for local restaurants and attractions.
  • Assisted managers by gathering and provided them with an already completed deposit form.
  • Responded to and effectively resolved complex or escalated complaints, field communication and provided world class support.
  • Greeted Guests And Processed Their Check-Ins.

Work history example #3

Front Desk Clerk

Best Western International

  • Utilized professionalism and effective communication when checking in/out guest in order to provide superior customer service and build rapport.
  • Worked alone at the front desk in the evenings; handled reservations, check-ins & check-outs.
  • Handled active communication with Best Western Corporate, accounting and payments related to online bookings.
  • Maintained a pleasant appearance of the reception space.
  • Provided an efficient and inviting check-in experience in a high demand and high-pressure environment.

Work history example #4

Kennel Technician

Time Warner Cable Enterprises

  • Performed installation of Cable, phone, & internet.
  • Recommended system-level hardware and software installations.
  • Diagnosed and repaired hardware, software and system issues.
  • Installed and repaired customer s equipment (cable, Internet, and Phones.)
  • Established Cable setups for Customers of Laredo, Rio Bravo, and El Cenizo, Texas.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:
  • The highest degree you have achieved.
  • TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
  • TField of study
  • TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from front desk associate resumes:

Certificate in criminal justice

American InterContinental University, Chandler, AZ

2017 - 2018

Highlight your front desk associate certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your front desk associate resume:

  1. Certified Personal Trainer
  2. Certified Medical Administrative Assistant (CMAA)
  3. Certified Medical Office Manager (CMOM)
  4. Certified Clinical Medical Assistant (NHA)
  5. Nationally Certified Medical Office Assistant (NCMOA)
  6. Registered Medical Assistant
  7. Certified Front Desk Manager (CFDM)
  8. Professional Credit Associate (PCA)
  9. Medical Administrative Specialist (CMAS)

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