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Front desk associate skills for your resume and career

Updated January 8, 2025
5 min read
Front desk associate example skills
Below we've compiled a list of the most critical front desk associate skills. We ranked the top skills for front desk associates based on the percentage of resumes they appeared on. For example, 20.8% of front desk associate resumes contained phone calls as a skill. Continue reading to find out what skills a front desk associate needs to be successful in the workplace.

15 front desk associate skills for your resume and career

1. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front desk associates use phone calls:
  • Received and directed telephone calls to appropriate departmental personnel.
  • Answered customer telephone calls regarding existing accounts.

2. Math

Here's how front desk associates use math:
  • Ease and particular when running with math and money.
  • Perform simple retail math and held operational duties

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk associates use customer service:
  • Provided each customer with friendly and personalized customer service Greeted and provide invaluable information to all incoming potential and current customers
  • Escalate to upper management regarding issues related to areas of customer services and associate management.

4. Basic Math

Here's how front desk associates use basic math:
  • Possess basic mathematics and computer skills and the ability to effectively communicate verbally.
  • Utilized basic mathematics and computer skills.

5. Strong Customer Service

Here's how front desk associates use strong customer service:
  • Develop strong customer service relationships.
  • Contributed to fostering a welcoming environment for clients and strong customer service.

6. Cash Handling

Here's how front desk associates use cash handling:
  • Cash Handling and management- Responsible for calculating opening and projected sales- Oversaw opening shifts
  • Maintained accuracy in cash handling procedures.

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7. Reservations

Here's how front desk associates use reservations:
  • Process hotel reservations, answered questions, responded to concerns, and alleviated delicate situations with professionalism and sensitivity.
  • Process guest reservations, assessed needs and ensured appropriate accommodations and assisted guests with concierge-related services.

8. Booking

Here's how front desk associates use booking:
  • Demonstrated quality customer service skills when discussing booking for customer appointments.
  • Monitor availability throughout the day to ensure efficient utilization and booking.

9. Cleanliness

Here's how front desk associates use cleanliness:
  • Maintained cleanliness of lobby area by stocking and refilling products and sanitizing equipment.
  • Monitored cleanliness levels and consistency of the store operations.

10. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how front desk associates use membership sales:
  • General Customer Service, Meeting Membership sales 30% closing each month, Millennium Software use, Diffuse customer situations.
  • Develop new client bases through membership sales by informing potential new club members on the benefits and expectations of membership.

11. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how front desk associates use scheduling appointments:
  • Enhanced office organization with informative data entry, scheduling appointments as needed, and keeping patient documents tidy and organized.
  • Maintained a detailed calendar for coordinating schedules, arranging consultations and scheduling appointments for trainers.

12. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how front desk associates use night audit:
  • Demonstrated versatility while working overnight as a night auditor assistant manifesting insatiable appetite to gain and apply new knowledge.
  • Facilitated closing operations including running night audit and preparing nightly reports for the accounting department.

13. Guest Satisfaction

Here's how front desk associates use guest satisfaction:
  • Responded appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
  • Achieved timely completion of housekeeping activities, improved quality, and optimized guest satisfaction and loyalty.

14. Administrative Tasks

Here's how front desk associates use administrative tasks:
  • Handled administrative tasks associated with patron registration, ticket purchase, identification and familiarization with park attractions.
  • Managed administrative tasks involving paperwork, student documents and funding requests.

15. Computer System

Here's how front desk associates use computer system:
  • Utilized computer system for sales transactions specializing in quality relationship building and communication skills for customer satisfaction and consumer loyalty.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system.
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List of front desk associate skills to add to your resume

Front desk associate skills

The most important skills for a front desk associate resume and required skills for a front desk associate to have include:

  • Phone Calls
  • Math
  • Customer Service
  • Basic Math
  • Strong Customer Service
  • Cash Handling
  • Reservations
  • Booking
  • Cleanliness
  • Membership Sales
  • Scheduling Appointments
  • Night Audit
  • Guest Satisfaction
  • Administrative Tasks
  • Computer System
  • Excellent Guest
  • Check Outs
  • Customer Complaints
  • POS
  • Room Availability
  • Room Assignments
  • Guest Accounts
  • Hotel Services
  • Guest Complaints
  • Guest Reservations
  • Credit Card Transactions
  • Guest Registration
  • Telephone Calls
  • Hotel Guests
  • Room Rates
  • Guest Issues
  • Greeting Guests
  • Local Attractions
  • Guest Rooms
  • Gym Equipment
  • Room Charges
  • Room Reservations
  • English Communication
  • Front Desk Operations
  • Registration Process
  • Customer Issues
  • Direct Calls
  • Financial Transactions
  • PBX
  • Multi-Line Phone System
  • Billing Issues
  • Customer Inquiries
  • Credit Card Payments
  • Millennium

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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