Front Desk Associate jobs in Kendale Lakes, FL

The Front Desk Agent is responsible for providing attentive, courteous, and efficient service to all guests during check in, throughout their stay, and at check out, while maximizing room revenue and occupancy. We are the first and last impression for the hotel; our main function is to register all guests into their rooms ensuring complete satisfaction with their accommodations. Also, we check them out of their room making sure their billing is accurate. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S). Responsibilities Present positive impression of establishment meeting grooming standards, keeping an optimistic and positive attitude at all times. Provide seamless check-in and checkout experiences for our guests using the LQA standards. Ensure that all signatures and initials are completed on the guest registration card. Obtain Credit Card from guests and swipe into the computer system. Handle guest comments and concerns in a timely and appropriate manor. Relay all guest comments and concerns to the FOM/AFOM to ensure proper follow up. Proactively gather guest profile information acting on that information to delight our guests. Follow and complete the shift checklists. Protect privacy of guests and co-workers at all times. Possess a basic understanding of accounting. Provide the guests upon their request with an updated and correct folio of their guest account. Investigate and dissolve disputed charges on guest's accounts. Handle and maintain a $500 bank to provide change to guests and exchange Foreign Currency. Ensure open communication with the guest service staff to communicate guest requests such as luggage requests for check in and check outs. Have knowledge of all groups and events in-house including special guest and billing arrangements. Have knowledge of room locations, room types, locations and descriptions of all of our outlets. Run a credit limit report for all in-house guests and obtain additional credit when needed. When additional credit is not able to be obtained, follow up with the guests needs to be done for another form of payment. Process and handle guest calls and outside calls. Respond to reservation inquiries, take reservations, change, cancel reservations when needed, and assessing the no-show and cancellation fees when necessary. Keep Front Desk with sufficient stock of materials and supplies. Be attentive and ready during Pass-On shift meetings and ready to take responsibility and ownership of issues presented. Operate simple office equipment, keeping it in working order, if not in working order, notify manager and Systems department. Other duties as assigned. Requirements Experience and Education Required • Education High School Diploma required. • Experience Minimum one year experience in a similar guest service position. Skills Required Must be able to: o Speak, read, write and understand the English language. o Compute accurate mathematical calculations. o Provide legible communication and directions. o Perform job functions with attention to detail, speed and accuracy. o Prioritize and organize. o Think clearly, remaining calm and resolving problems using good judgment. o Follow directions thoroughly. o Understand guest's service needs. o Work cohesively with co-workers as part of a team. o Work with minimal supervision. o Maintain confidentiality of guest information and pertinent resort data. o Use a computer keyboard and possess basic typing skills. o Possess moderate to advanced computer skills. o Work in a dynamic and constantly changing environment. o Adept to multitasking. Success Criteria Team Player o Demonstrates co-operation within the team and with other departments o Listens carefully and works well with others o Has a positive influence on others in the team and clearly enjoys working with people Customer Focused o Anticipates guests' needs and is sensitive to people from all cultures o Has a natural, warm smile and a friendly and passionate approach o Demonstrates confident, helpful and genuine behavior with internal and external customers Delivers their Best o Has energy and sense of urgency for his/her work o Resourceful, makes things happen and looks for ways to work more efficiently o Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact) Composed o Able to stay calm under pressure o Demonstrates maturity and ability to cope with the unexpected o Never lets personal feelings interfere with delivering the highest standards Trustworthy and responsible o Excellent records of attendance and punctuality o Is reliable and demonstrates the ability to work without supervision o Demonstrates a high level of personal integrity, honesty and trust Licenses or Certifications N/A Standard Specifications Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division. The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. Grooming All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: * Demonstrates excellent customer service, communication, and time management skills. * Monitors Emergency Response System. * Greets and directs Residents, guests, and invitees. * Monitors and controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner. * Monitors and controls access to the building. * Maintains daily log, records, and forms. * Resolves and follows-up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on-site property manager. * Follows safety procedures and maintains a safe work environment. * Other duties as required. Skills & Qualifications: * High school diploma or equivalency preferred. * College level courses in business or hospitality preferred. * Two (2) to three (3) years of business experience preferred. * Computer literacy: command of information system hardware/software is preferred. * Effective written and verbal communication skills. * Multiple language fluency is desirable. * Strong customer service, communication and interpersonal skills required. Physical Requirements: * Ability to lift 30 - 50 lbs. * Work in an upright standing or sitting position for long periods of time. * Handle, finger, grasp and lift objects and packages. * Reach with hands and arms. * Communicate, receive, and exchange ideas and information by means of the spoken and written word. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Complete all required forms. * Ability to work extended hours and weekends based on project requirements. * Ability to respond to emergencies in a timely manner. * Schedule: 11:00pm-7:00am; Days TBD and may include weekends What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $20.00 Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY! Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: • Actively welcome, greet, and check guests in • Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings’ • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc. • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries • Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process • Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with THE COMPANY confidentiality standards • Ensure the correct procedure and policy standards are adhered to • Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies • Complete the appropriate reports and audits during the overnight shift • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc. • Encourage up-selling in order to maximize rates • Ensure work areas are cleaned and maintained at all times • Any other reasonable duties as assigned by the supervisor or manager • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service Job Description ADDITIONAL RESPONSIBILITIES • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information. • Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed. • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. To be aware of and ensure constant compliance with all necessary operational policies including: • Health and Safety • Food Hygiene • Maintenance • Emergency Procedures • Liquor Licensing SUPPORTIVE FUNCTIONS In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Attend mandatory meetings including divisional meetings, staff meetings, etc. • Participate in community events and ensure corporate social responsibility goals of the company are met. • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used. • Keep the work area clean and organized. • Ensure confidential documents are kept in a secured area. • When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized. • Complete other duties as assigned by the Department Head. • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. • Ensure compliance with the company’s policies and procedures. OTHER DUTIES Assimilate into the company’s culture through understanding, supporting, and participating in all the company elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager. Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed. Must have the ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment. GROOMING/UNIFORMS All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Bachelor’s Degree preferred. High School Diploma or equivalent required • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel • Ability to work overnight • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred • Enter and locate work-related information using computers and/or point-of-sale systems • Ability to spend extended lengths of time viewing a computer screen • Possess a gracious, friendly, and fun demeanor • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork • Must be able to stand or walk a minimum eight-hour shift. • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations. • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary. • Must have excellent communication skills and be able to read, write, speak, and understand English. • Must be able to work inside and outside at all times of the year as needed, based on business volumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Details Chesterfield Hotel and Suites - Miami Beach, FL Full Time AnyDescription Job Title: Front Desk Agent Reports to: Hotel General Manager About us: Miami Beach Hotel Group is currently the largest independent hotel group in Miami Beach with 82-buildings, 7 restaurants, 16 hotels with over 1,500 rooms, and growing. Each of our boutique hotels, from a free-spirited hostel to 4-star luxury, has its own unique personality and style that continues to draw thousands of domestic and international travelers of all budgets year after year. Miami Beach Group hotels continue to lead the market in amenities, location, and value, not to mention being innovators in marketing, food & beverage, and hosting over-the-top events well-known throughout South Beach. Job Summary We are seeking a dedicated Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out experiences. This role requires strong communication skills, attention to detail, and a passion for hospitality. Responsibilities Greet guests upon arrival with a warm and welcoming demeanor. Manage the check-in and check-out processes efficiently. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain accurate records of guest information and reservations. Operate phone systems to manage incoming calls and relay messages. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist with night audit duties as required. Provide information about local attractions, services, and amenities to enhance the guest experience. Uphold hotel policies and procedures to ensure a safe and pleasant environment for all guests. WHO WE HIRE: We're focused on hiring the best talent, We are committed to bringing in top talent, developing them, and constantly raising the bar to ensure our guests remain our #1 priority. We seek individuals with grit, strong leadership, and a passion for delivering the best experiences at our hotels and restaurants to all of our guests. Qualifications Skills Strong customer service skills with a focus on hospitality excellence. Experience in hotel management or resort operations is preferred. Proficiency in phone systems and reservation software. Bilingual or multilingual abilities are a plus to cater to diverse guests. Excellent communication skills, both verbal and written. Ability to work well under pressure in a fast-paced environment. Strong organizational skills with attention to detail. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day! Job Type: Full-time Pay: $17.50 per hour Schedule: Evening shift Holidays Morning shift Night shift Work Location: In person

Atlantic | Pacific Companies is a dynamic industry leader, with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, and North Carolina. We are looking for passionate people who enjoy challenges and helping others. Does this sound like you? Join us! Our Company is seeking: An experienced and highly motivated Front Desk Attendant for our Condominium in Midtown Miami/Edgewater, FL (33132). Schedule: 3p-11p (Days TBD; may include weekends) Requirements: Previous hospitality, condominium or similar experience strongly preferred High School diploma, or GED equivalency Customer service experience Proficient in computer software including but not limited to, Microsoft Office (Excel, Word and Outlook) Verbal and written communications skills in both English and Spanish preferred Responsibilities: Greet residents and their guests Coordinate deliveries of packages, flowers, restaurant food, others Monitor security cameras, exterior doors to the building and maintain a secure environment for our residents Control guest/vendor access to residential floors through elevator control system. Control access to amenity areas such as the spa, pool and beach areas Review daily front office procedures and facilitate communication between owner and maintenance team members Ensure all areas are maintained in a professional and clean manner during shift Follow all safety and security policies, programs and procedures Atlantic Pacific Companies is a drug-free workplace. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Property Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the vibrant city of Miami, Florida, our hotel offers 245 stylish guest rooms and 15,432 sq ft of versatile meeting space, providing an exceptional environment for both guests and employees. At THesis Hotel Miami, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you'll work in a dynamic and supportive setting, surrounded by the lively energy and cultural richness of Miami. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at THesis Hotel Miami. Take the first step towards a rewarding career by applying today. Overview About Us: Pyramid Global Hospitality operates a portfolio of award-winning, premium-brand hotels in some of the country's most vibrant cities. We believe in the power of hospitality and seek individuals to help us bring this virtue to life. Join us in creating an environment that fosters personal growth and allows you to be your best self. What You'll Do: * Greet and welcome guests upon arrival, creating a positive first impression. * Handle check-ins and check-outs efficiently, ensuring guest satisfaction. * Manage reservations, answer guest inquiries, and address complaints promptly. * Maintain a clean and organized front desk area. * Provide accurate information about the hotel, rooms, rates, and amenities. * Process payments and manage cash transactions accurately. * Coordinate with housekeeping and maintenance to ensure smooth operations. * Promote teamwork and contribute to a friendly, safe work environment. * Perform other duties as assigned. What We Offer: * Competitive salary and benefits package. * Opportunities for career growth and advancement. * A supportive and dynamic team environment. * Ongoing training and development programs. Qualifications What You'll Bring: * A friendly and professional demeanor with excellent communication skills. * Strong organizational skills and attention to detail. * A passion for customer service with a positive, can-do attitude. * Ability to multitask and remain calm under pressure. * Previous experience in hospitality or customer service is a plus but optional. * Flexibility to work various shifts, including evenings, weekends, and holidays.

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY! Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: • Actively welcome, greet, and check guests in • Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings' • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc. • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries • Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process • Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with THE COMPANY confidentiality standards • Ensure the correct procedure and policy standards are adhered to • Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies • Complete the appropriate reports and audits during the overnight shift • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc. • Encourage up-selling in order to maximize rates • Ensure work areas are cleaned and maintained at all times • Any other reasonable duties as assigned by the supervisor or manager • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service Job Description ADDITIONAL RESPONSIBILITIES • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information. • Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed. • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. To be aware of and ensure constant compliance with all necessary operational policies including: • Health and Safety • Food Hygiene • Maintenance • Emergency Procedures • Liquor Licensing SUPPORTIVE FUNCTIONS In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Attend mandatory meetings including divisional meetings, staff meetings, etc. • Participate in community events and ensure corporate social responsibility goals of the company are met. • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used. • Keep the work area clean and organized. • Ensure confidential documents are kept in a secured area. • When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized. • Complete other duties as assigned by the Department Head. • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. • Ensure compliance with the company's policies and procedures. OTHER DUTIES Assimilate into the company's culture through understanding, supporting, and participating in all the company elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager. Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed. Must have the ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment. GROOMING/UNIFORMS All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Bachelor's Degree preferred. High School Diploma or equivalent required • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel • Ability to work overnight • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred • Enter and locate work-related information using computers and/or point-of-sale systems • Ability to spend extended lengths of time viewing a computer screen • Possess a gracious, friendly, and fun demeanor • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork • Must be able to stand or walk a minimum eight-hour shift. • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations. • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary. • Must have excellent communication skills and be able to read, write, speak, and understand English. • Must be able to work inside and outside at all times of the year as needed, based on business volumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Moxy Miami Wynwood Hotel Crew - Front Desk Ensures guest satisfaction by providing courteous and efficient service; Responsible for the accurate registration, posting of charges, and check-out of guests; Adheres to specific Moxy by Marriott Brand Standards as required. Essential Job Duties Greets guests with genuine and warm spirit of hospitality Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment Posts transactions to guest and master accounts Reviews guest account balance, ensuring that payment is secured Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards Reviews arrivals and blocks special requests Processes required reports, including down time, high balance, etc. Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items. Handles guest requests and concerns in a courteous and efficient manner Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner Prepares guest amenities, and ensures delivery in a timely manner Handles in-house guest reservation requests such as extension, late check-out, and rebooking Handles check-out procedures swiftly and accurately and assists guests on departure. Maximize room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests Stores guest luggage Presents to guests' accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines Maintains information and communication sources such as, logbook, franchise directories, checklists, and electronic communication Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security Operates the franchise terminal and performs designated maintenance tasks Maintains procedures for credit control and handling of financial transactions Maintains guest safety & privacy by adhering to established procedures Issues safety deposit boxes for guest use, following security protocol Monitors key box, issuing keys to the appropriate staff members. Logs all transactions Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up Adheres to departmental communication through the effective use of staff meetings, logbooks, and bulletin boards Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences Assists with the relocation of guests, when necessary Cross Train at Bar Moxy Assists other departments during slow periods Additional duties may be added at any time at the discretion of management Consistently models the behavior of a ‘Baywood Ambassador' who: Maintains a professional image, including appearance, verbiage, and body language, at all times Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction Fosters teamwork by offering assistance to others, as needed Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures Recommends other Baywood properties to our guests, when appropriate Consistently demonstrates our It's My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations Education: High School diploma Certifications / Licenses: TIPS, or similar approved, alcohol server training certification (as required) Experience: Previous hotel Front Desk experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience. Marriott Brand experience FOSSE preferred Additional Skills: Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on geographic market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Baywood Hotels' standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (PMS) Ability to remain calm during stressful situations Physical Demands Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours) Sitting: Rarely Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Rarely Traveling: None Environmental Conditions: Inside: Protection from weather conditions but not temperature changes Outside: Rarely View all jobs at this company

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Join our awesome team at one of South Beach's most premier boutique hotels! Work right near the famous Ocean Drive at the Park Central South Beach! Looking for a positive thinker, solution oriented, happy demeanor professional! Great opportunities for advancement within a forward-thinking culture at a rapidly growing company! 5 day work week. Great location in Miami Beach! Work steps away from the Ocean! High pace and exciting atmosphere! We are seeking a devoted individual with prior experience with Hotels to perform this job successfully. The individual must be able to perform each essential duty satisfactorily. Some of the duties that should be performed daily, but not limited to: Conduct welcome/check-out calls to guests. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guest needs Prep Check-in Reservations Ensure all hotel guest needs are effectively communicated to the resort operations team. Responsible for guest requests Attend to Calls and Messages from Guests Ability to diplomatically deal with difficult situations and people , while exhibiting a consistent level of professionalism. Meet and greet guest upon arrival / checking-in and/or interested in becoming future guest. Collaborating with the Team to make sure all guests have a happy experience! Benefits include paid time off, discounted employee meals, employee discounts on hotel nights, and a commission program. Shifts is 11:00 PM to 7:30 AM and/or 3:00PM to 11:30PM. Seeking full time position. We offer a competitive salary based on experience. Apply today to learn more! View all jobs at this company

Job Title: Front Office Agent Job Type: Full-time About Us: Salt Hotels is a family business born from a lifetime of hospitality experience. Our mission is simple. We create settings and scenarios that connect people together. We create a home for our guests - and we care for our employees like family. ”With us, it's personal”. At Salt Hotels Collection, we redefine hospitality through a unique blend of service excellence, design innovation, and community immersion. As a Front Office Agent, you will be an integral part of our team, embodying our commitment to authentic hospitality, inclusivity, and education. We are excited to welcome individuals who are passionate about creating memorable guest experiences and contributing to our dynamic community-oriented culture. What you will do: Guest Services: Provide exceptional customer service to all guests, ensuring their needs are met with efficiency and warmth. Offer personalized recommendations and assistance to enhance their stay experience. Check-In/Check-Out: Perform check-in and check-out procedures accurately and efficiently, maintaining a welcoming and professional demeanor throughout the process. Reservations: Assist guests with room reservations, modifications, and cancellations. Utilize the hotel's reservation system to manage bookings effectively. Front Desk Operations: Manage front desk activities including answering phone calls, responding to emails, and addressing guest inquiries promptly and courteously. Payment Processing: Handle cash, credit card transactions, and other forms of payment accurately, adhering to established procedures and protocols. Guest Relations: Build positive relationships with guests by anticipating their needs and resolving any issues or complaints promptly and effectively. Collaboration: Work closely with other hotel departments such as housekeeping, maintenance, and food & beverage to ensure seamless guest experiences. Sales Support: Promote hotel amenities, services, and special packages to guests to enhance their stay and increase revenue opportunities. Safety and Security: Maintain a secure and safe environment for guests and staff by adhering to safety protocols and monitoring surveillance systems. Community Engagement: Embrace the hotel's commitment to community immersion by participating in local events, supporting initiatives, and fostering connections with residents and businesses. What you will need: Previous experience in a front office or guest service role, preferably within the hospitality industry. Excellent communication and interpersonal skills with a friendly and approachable demeanor. Strong organizational skills, solution-oriented mindset, and a keen attention to detail. Proficiency in using various software platforms. Flexibility to work varied shifts, including weekends and holidays. A genuine passion for hospitality and a commitment to delivering exceptional guest experiences.

The Gale South Beach, Curio Collection by Hilton is looking for dynamic and driven talent to join our team. As a Front Desk Agent you will be responsible for the day to day shift operations at the Front Desk, completing daily tasks and checklists, satisfying guest's requests or requirements and representing the hotel and brand as an ambassador of the hotel. ESSENTIAL FUNCTIONS Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests. Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Menin rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions. Book reservations for those guests who approach the Front Desk. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. General knowledge of the city where hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. QUALIFICATION STANDARDSEducation High school or equivalent education required. Experience One to two years of Front Office Experience in a hotel required.

Overall Scope and Responsibility: Responsible for the accurate balance of Hotel Room Revenue, Food & Beverage, Retail outlets, Valet postings, House Accounts, settlements in Opera & Micros. Perform and settle all End of Day procedures. Conduct Front Office functions. Main Duties: Operational Receive Handover from PM Shift. Read and Initial Log book. Follow up on any request. Check the figures in Opera, Room Availability & Percentages. Prepare emergency back-up reports. Ensure no pending departures and Special request on arriving VIP'S had been met. Performed Bucket Check: Ensure all guest information, arrival date, departure date, method of payment has been register and updated, guest address and signature is obtained Performed Discrepant Room Report Prepare credit limit report for all guest folios, House accounts. Noting additional credit. Balance each cashier's settlement report at the end of the shift to the cashier's filled out summary report. Compare the amounts for each cashier by running tapes by types (and batch) to the POS Summary Report to the General Cahier's Deposit Summary to the net Cash Deposit amount, to the net Cash Settlements. Noting discrepancies. Balance and Audit Front Office posting and settlements. Ensure that the corrections from the Room & Count Sheet agree to the correction sheets and note adequate explanation and approval for unusual items. Balance all credit cards, charge totals to individual cashier reports, and prepare credit cards for submission, ensuring that adding machine tapes of both soft and hard copies agree and are balanced with credit card folios. Ensure all Food & Beverage tickets had been turned in at closing time; including Banquet, cash bars and special events. No open tickets in the system. Separate Room Service and Restaurant checks which go directly to City Ledger and or House Accounts. Balance all to Guest folios POS Summary Report. Complete Daily Summary Balance and Audit all Food and Beverage outlets of the hotel. Ensure Micros figures match with Opera figures before processing End of Day. Prepare and balance Banquet Spreadsheets. Items include all of the F&B checks for the day; F&B Point of Sale system generated financial data, and the cashiers' summary reports. Balance all retail outlets. Ensure retail room charges are signed and properly process into guest folios. Balance and Audit all Valet postings in guest folios by tickets and quantity. Ensure that Telephone Call Accounting System reporting has been completed and the system is functional and all call charges are posted to the folio. Prepare all allowances, miscellaneous charges, for proper approval, description and prepare for PC routing. Guest with a Balance report balanced and zeroed out nightly before End of Day. Prepare House Account Summary nightly and prepare for PC routing. Performed Room & Tax postings (excluding selected house accounts), End of day rollover, and cc settlements in Opera & Micros. Organize the Night Audit work in an orderly manner for distribution to the Income Auditor. Report any problems or discrepancies to the Night Manager, Income Auditor and Assistant Financial Controller on a daily basis Ensure the copy and back-up procedures are properly completed on the hotel's computer system. Back up tape to be change nightly. Coordinate newspaper delivery, check for special newspaper requests. Prepare and Distribute all end of the day reports. Process No shows and Cancel Reservations. Ensure wake-up calls are process. Update pass-on log, enter new day's arrivals/ departures, VIPs etc Perform any additional duties assigned by the Director of Finance, Assistant and or Income Auditor. Report any guest issue or emergency situation to Night Manager. Project a professional, friendly and courteous image to guest and staff. Provide detailed information to guests regarding hotel services, hours of operation, key personnel, daily activities and special functions. Assist in relocating guest when necessary, in a professional and diplomatic manner. Prepare registration cards for new arrivals, process early departures and handover information to AM Shift. Occasional Overnight Security duties and/or shifts General To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety. To always work to the best of your ability To be financially aware and aim to strive for a successful profitable business. To report for duty punctually following the correct clock in procedures. To be groomed and dressed as stipulated in the staff handbook including wearing the correct clean uniform at all times. To maintain a high standard of personal appearance and hygiene at all times. To maintain a good rapport and working relationship with all To be fully aware and cooperate with all the security policies. To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times To provide and maintain the highest possible service standards to our clientele at all times To use your knowledge to the best of your ability with regard to legal matters To never be under the influence of drugs or alcohol when on duty. To be familiar with the emergency procedures of the hotel Never to communicate to any members of the press with regard to Think Hotel Group, it's clientele and the owners of the hotel. Not to carry any weapons on property.

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. • Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. • Adheres to all company policies and procedures. • Follows safety and security procedures and rules. • Knows department fire prevention and emergency procedures. • Utilizes protective equipment. • Reports unsafe conditions to supervisor/manager. • Reports accidents, injuries, near-misses, property damage or loss to supervisor. • Provides for a safe work environment by following all safety and security procedures and rules. • All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). • Assists other Front Desk Personnel when need. • Perform any related duties as requested by supervisor/manager. KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable • Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. • Prior hospitality experience preferred, but not required. • Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. • Ability to read, listens, and communicates effectively in English, both verbally and in writing. • Ability to access and accurately input information using a moderately complex computer system. • Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS • Ability to stand and move throughout front office and continuously performs essential job functions. • Stand 95% of shift • Lifting up to 25 pounds maximum. • Occasional twisting, bending, stooping, reaching, standing, walking. • Frequent talking, hearing, seeing and smiling. Benefits 401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. Other details Pay Type Hourly Min Hiring Rate $14.00 Max Hiring Rate $15.00 Travel Required No

Sitting directly on the Atlantic Ocean, Pelican Grand Beach Resort boasts breathtaking views and instantly surrounds guests with a sense of old Florida grandeur. 156-rooms, 4 diamond, 3 outlets, a lazy river and beach front? Yes please!We are a fun, fast paced, diverse team and an upbeat place with a great atmosphere. We have a lot of fun working together and we believe that our team is the key to our success! At Pelican, we often celebrate our employees' accomplishments. Are you all about being your best self, doing the right thing, bringing your natural smile and having fun? Then we hope to welcome you to our amazing family. If you are PASSIONATE about BEST in SERVICE, here is why you want to work for us….At THE PELICAN GRAND BEACH RESORT, we passionately strive to be the best and create excellence in everything we do. More than a slogan, we empower our employees to make positive impacts BY providing genuine service, the relationships we build with our guests and creating unforgettable experiences. Job Summary As the Hotel Communication PBX Operator and Front Desk Agent and, you will serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. PBX Operator essential responsibilities include: Answering phones attending to guest telephone inquiries with care and high regards. Delegating the call to the appropriate person or department relating to escalated matters that require resolution. Manage online and phone reservations. Provide information about our hotel, available rooms, rates and amenities. Front Desk as needed - essential responsibilities include: Welcome guests upon arrival and perform all check-in, assign room, inform customers about payment methods and verify their credit card data. Register guests and collect necessary information (like contact details and exact dates of their stay). Provide information about our hotel, available rooms, rates and amenities. Perform all check-out tasks. Respond to clients' complaints in a timely and professional manner. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. Post all charges without delay and update the folios. Upsell additional facilities and services, when appropriate. Communicate with Housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs. Requirements At Pelican, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team! Must be passionate about guest services Must be able to work holidays/weekends Must be willing to work in a fun team environment Education & Skills Requirements: 1+ yrs experience work experience as a Hotel Front Desk Agent, Receptionist or similar role. High School graduate; some college preferred. Excellent communication proficiency required. Experience with hotel reservations software a plus. Flexibility with work schedule required. Understanding of how travel planning websites operate, like Booking and TripAdvisor. Customer service and solutions oriented. Must have excellent interpersonal and sales-related skills. Excellent organizational skills. Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance. Salary Description $16.00 per hour

Job Details Hyatt Centric Las Olas - Fort Lauderdale, FL Full Time $16.00 - $16.00 Hourly None Any Hospitality - HotelDescription Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality and Hyatt standards, policies and procedures. Performance Expectations: Assist guests with check-in and check-out processes. Coordinate all guest requests. Inform guests of hotel services, features and room amenities. Welcome the guest by name whenever possible. Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards. Set up and break down meeting space. Prepare food for meetings/events. Follow the hotel's rate structures, discounts and sell/upsell strategies. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats. Cancel room reservations according to policy. Report any items in need of repair. Follow all safety procedures while working. Behavioral Expectations: Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company Passionately provide personalized guest service Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Kolter Hospitality Participates in E-Verify Qualifications General Requirements: Able to work most weekends and holidays. Report to work on time and in proper uniform. Experience: None. Customer service experience in Hospitality a plus. Education: None Physical Requirements: Ability to stand/walk for up to 8 hours. Occasional lifting, pushing and pulling Kolter Hospitality is proud to be an Equal Opportunity Employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.

The Wurzak Hotel Group is looking to add an upbeat Front Desk Agent / Guest Service Representative to their team to manage all aspects of hotel guest’s accommodation within the Dalmar & Element hotel in downtown Fort Lauderdale, FL. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. General Requirements Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments Operates telephone equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide timely and efficient service. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Promptly responds to guest requests and escalates guest concerns or inquiries to the appropriate leader or department for quick resolutions. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. May control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Education and Experience Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, Lightspeed & EMPOWER GXP Customer service experience Excellent communication and organizational skills Our Perks Competitive Salary Paid Time Off Medical, Dental, Vision health insurance Robust supplemental insurance for Life, AD&D, Pets, legal and more Wellness programs for mental, physical, and financial wellness Hotel and travel discounts Generous retirement/401k benefits Education and professional development Complimentary employee meals Who We Are Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests. WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies. WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws. EEO m/f/d/h

South Florida's beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you. We currently have an opportunity for a well-rounded Front Desk Agent to join our Pier Sixty-Six Resort team! Reporting to the Director of Front Office, the Front Desk Agent will perform all duties connected with arriving and in-house guests and ensure that all guests receive high-quality, personalized service in accordance with Pier Sixty-Six standards, AAA standards, and Forbes Travel Guide Standards Responsibilities Proactively welcome, greet, and facilitate guests' check-in processes, ensuring a warm and professional arrival experience. Provide guests with comprehensive knowledge of the hotel's amenities, services, and relevant local attractions or events. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Follow up on all arrivals by prescribed procedures, including modifications to registration cards, special requests, rate adjustments, room changes, account inquiries, and reservation inquiries. Maintain and update the reception handover log and ensure all guest feedback is communicated to the Manager on Duty for appropriate action. Safeguard guest privacy and security by adhering to confidentiality standards and ensuring no confidential guest information is disclosed. Adhere to all established procedures and policy standards while actively encouraging up-selling to maximize revenue. Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies as needed. Ensure work areas are always clean and maintained. Perform any other reasonable duties as assigned by the supervisor or manager. Recognizing our role in the hospitality industry, we commit to providing lateral service. This may occasionally require team members to perform various related tasks as needed, all in the spirit of delivering exceptional service. Qualifications Viable candidates must have at least one year of experience in hotel room operations or similar environments. Previous hospitality experience in a Five Star, AAA, Five Diamond quality organization preferred. Previous experience with Windows, Office, and property management systems is highly desirable. Ability to effectively communicate and provide directions in a clear, concise, and professional manner, both verbally and in writing. Knowledge of property management systems required. Strong business and work ethic required. The ability to establish rapport quickly and positively is required. Above average communication skills - both written and oral - are required. Must be available to work varied shifts and flexible schedules. Demonstrate ability to compute basic arithmetic. As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes: Group medical, dental, vision, life, and disability benefits Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement An employee assistance program Paid time off/sick time Participation in a 401(k) plan with a company match Complimentary team member meals Complimentary room nights at CoralTree Hospitality managed properties Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE © We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include: Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs JOB OVERVIEW: The front desk agent will handle all front of the house duties at the desk of our main entrance. They will be the “face” of the luxury condominium for all residents and will be responsible for the first impression. A customer-oriented approach is essential. The goal is to make residents and visitors feel comfortable and valued while on our premises. Resident and guest interaction will be routine in-person and on the phone to assist the residents as well as check-in guests to the property. REPORTS TO: Residence Manager SUPERVISES: N/A WORK ENVIRONMENT: All areas of the Estates and surrounding property. Job involves working: Under variable noise levels. Standing for long periods of time KEY RELATIONSHIPS: Internal: All Estates Staff. External: Residents and residents' visitors, Police Department, Fire Department, vendors and contractors. QUALIFICATIONS Essential: Criminal-free record. High school graduate. Fluency in English both verbal and non-verbal. Provide legible communication and directions. Computer literate. Ability to: Perform job functions with attention to detail, speed and accuracy. Prioritize, organize and follow up. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand visitor, and resident's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of resident, and departmental information and pertinent resort data. Work a flexible schedule including weekends and holidays. Desirable: 2 years of experience. Experience with computers. Ability to input and access information in the property management system computers. Experience in Hospitality Industry in similar position. Previous guest and residents relations training. Certification of previous training in computers. Certification of previous training in alcohol awareness program. Knowledge of local laws, investigative methods and fire safety. Certification in CPR and first aid. Valid driver's license. Excellent driving record. PHYSICAL ABILITIES Essential: Exert physical effort in transporting 35-40 pounds. Endure various physical movements throughout the work areas. Reach 2 feet. Remain in stationary position for 8 hours throughout work shift. Satisfactorily communicate with guest and residents, management and co-workers to their understanding.