Receptionist
Front Desk Associate Job 38 miles from La Porte
Join Our Family Serving Families Why Harmony? 401k + Fulltime & Part-time Benefits Packages Employee Referral Bonus + Incentives (free meals, movie tickets, dining, automotive deals, retail discounts, finance/legal, consulting, electronics, and more!) Training, Development & Career Laddering
Great work-life balance
Flexible Scheduling
Telehealth + Flex Spending + Health Savings Account Options
Job Title
Receptionist
Facility Location
Harmony at Elkhart
Additional Facility Location(s)
Job Description
STATEMENT OF JOB:
The concierge/receptionist performs a variety of administrative support duties including: greeting all visitors to the community, answering the telephone, transferring calls to appropriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log and completes administrative support functions such as filing and making copies.
Responsibilities include but are not limited to:
Policies/Procedures/Administration
Transfers calls or takes messages as appropriate in a courteous, friendly and helpful manner
Fills out and logs service request forms for residents and/or staff
Monitors and greets visitors to the community
Keeps front desk and lobby area clean and neat at all times
Sells meal tickets and accounts for by payroll deduction or personal check
Ensure the security of the building; Monitors resident sign-in and sign-out log and the visitor registration log; periodically checks entrances/exits of the building to ensure community is secure
Attends in-services and staff meetings as required
Completes all other duties as assigned
Requirement
Residents
Assists with coordinating van schedule for residents
Follows confidentiality policies regarding release of resident information
Staff
Performs supportive office functions for all departments including filing, typing, and making copies
Requirements:
Must possess a high school diploma or GED
Must be considerate, neat, well groomed and professional in appearance. Must dress in a professional manner
Must have experience in Administration functions
Must answer phones in a polite and professional manner
Must be organized, and able to work well with others as part of a team
Must be polite and considerate to residents, visitors, co-workers and management team
Must be able to effectively communicate both verbally and in writing
Must be able to sit for extended periods of time
Must be able to function effectively in a busy environment and be able to multi-task
Must be willing to work a flexible schedule that includes weekends and holidays
Must attend all required in-services and staff meetings
Additional Job Details
Front Desk Clerk
Front Desk Associate Job 28 miles from La Porte
Amazing opportunity to join the Team at Varsity Clubs South Bend a Hilton Vacation Club. The 86 room Hotel is located 1 mile from the University of Notre Dame, and is a themed Resort with the back drop of memorabilia the University. Become a Hilton Grand Vacations Team Member of this award winning group.
As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we're dedicated to recognizing, rewarding and supporting every achievement, however big or small. It's all part of making incredible memories, together. Find your path in a career that really matters, where you'll truly belong. Join our growing, innovation-driven team today.
What will I be doing?
As a Front Desk Clerk, you will be:
* Greeting guests and owners on arrival.
* Checking in/out guests.
* Generating folios and collecting payments.
* Receiving housekeeping and maintenance requests or work orders and contacting appropriate departmental personnel.
* Preparing and consistently restocking the front desk with supplies, including preparing arrival packets and area information.
* Answering phones and directing calls.
* Performing other duties as assigned by your leader.
What are we looking for?
* Proficient English language skills.
* Knowledge of Microsoft Office 365
* Ability to multi-task responsibilities and prioritize duties to meet organizational goals.
* 6 months of Customer Service Experience.
* Open and flexible availability, including weekends and holidays.
Preferred, but not required
* Experience as a Front Desk/Guest Services Agent.
* Experience handling credit card transactions.
* Background in Resort Hospitality or related industries.
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That's why our benefits plan starts when you do. But that's just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Front Desk Agent
Front Desk Associate Job 33 miles from La Porte
The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.
Duties and Responsibilities:
Greet and tend to guests in a positive and friendly manner.
Maintain a constant presence at the front desk.
Process check-ins and check-outs.
Complete required shift-specific checklist.
Handle billing, post charges, and collect payments.
Manage room availability, create reservations, and answer phone calls.
Possess general knowledge about the local area.
Anticipate guest needs, recognize issues and respond in a timely manner.
Effectively communicate with guests and other staff members.
Coordinate with housekeeping staff for room status and guest requests.
Manage security of guest information, keys, and cash drawer.
Comply with IHG standards and promote brand loyalty.
Ensure cleanliness of front desk and lobby areas.
Multitask and prioritize work duties for maximum efficiency.
Maintain a professional appearance through dress and demeanor.
Perform all other duties as assigned.
Qualifications:
High school diploma or equivalent.
Preferred customer service experience.
Preferred experience in the hotel industry.
Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
Availability to include weekends.
Ability to lift up to 30 pounds.
Strong interpersonal, organizational, and problem solving skills.
Computer literacy.
Strong written and verbal communication skills.
Health insurance benefits are available to full-time employees.
Front Desk Supervisor ("Supervisor/a de Recepcion")
Front Desk Associate Job 24 miles from La Porte
Job Details Aloft South Bend - South Bend, IN Full Time Any Hospitality - HotelDescription
Assist the Front Office Manager in the daily operations of the Front Desk Department and Guest Service areas. Ensure that the front desk operation meets hotel standards for maximum guest satisfaction.
ESSENTIAL RESPONSIBILITIES
Ensure efficient guest registration, check out and telephone service.
Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly.
Maximizes hotel revenues through up-sell program, 95% occupancy strategies parking revenues by ensuring proper ticket accountability and cash handling procedures.
Ensure guest complaints and requests are handled in a courteous and professional manner and ensure follow through.
Monitor and respond to Guest Satisfaction Surveys and guest other comments (via third party sites, comments card etc.).
Direct and train Front Office staff. Assist in new-hire and on-going training.
Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
Participate in the hiring process of new staff members. Assist with the preparation of Staff Member Transaction Forms, performance appraisals, and any Staff Service forms as appropriate.
Review current days expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures daily.
Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Desk Manager.
Ensure proper staffing levels based on hotel demand and all necessary reports and forms are completed daily.
Be familiar with all company policies and benefits.
All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required. Bachelors Degree preferred.
EXPERIENCE
Prior Front Desk experience required.
One to three years experience in a supervisory role preferred.
Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.
LICENSES OR CERTIFICATIONS
N/A
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Front Desk (Chicago Heights)
Front Desk Associate Job 48 miles from La Porte
The Role : Dental Dreams LLC in Chicago Heights, IL is now hiring Front Desk Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.
Who Are We : Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Massachusetts, Pennsylvania, Maryland, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff.
Benefits:
Competitive compensation
Benefits package includes:
Medical & Vision Insurance
FREE dental treatment at our locations
PTO
401K
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies on a timely basis
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Bilingual (Spanish) preferred
Customer Service experience
Dentrix and/or Eaglesoft
We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more!
KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
Front Desk Agent
Front Desk Associate Job 24 miles from La Porte
Responsible for providing accurate, timely information to guests about hotel policies, services and amenities, ensuring optimum guest service and satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Maintains a working knowledge of the property, as well as special events on and near property, in order to advise guests of same, whenever possible.
Responds to guests' requests or inquiries courteously and promptly.
Enters changing reservation information into computer system.
Posts charges to guest accounts and processes payment of accounts.
Ensures a maximum level of service and satisfaction is achieved and maintained.
Observes credit limitations on check cashing privileges and ensures that all checks accepted for payment of account are correctly stamped with the bank deposit stamp.
Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.
Checks for and reports fraudulent transactions.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
Promotes the following within the department and among all employees:
Creates an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) preferred. Some college education preferred. Previous hotel/motel experience preferred.
SPECIAL QUALIFICATIONS:
Must possess excellent communication and organizational skills. Must be able to maintain a professional, positive demeanor in stressful situations, remaining polite to the guests at all times. Proficient accuracy in Basic Computer Literacy required.
This position requires a Level 4 Gaming License.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY:
Ability to apply common sense reasoning to variety of situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, kneel, crouch or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. A casino environment is typically smoky.
Part Time Front Desk
Front Desk Associate Job 18 miles from La Porte
Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
* Greets guests as they arrive, focus on personal recognition
* Reviews arrival lists daily and assists in preparing and assembling welcome amenities
* Escort VIPs to room and check them in prior to arrival
* Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
* Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
* Keep front desk area clean and organized.
* Assisting with lobby activation as needed.
* Utilize proper procedures when handling guest PPI data.
* Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
* Attends promptly to guest needs and inquiries
* Perform various other duties as assigned
* Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
* Minimum of one (1) year in Front Desk Operations
* In-depth knowledge of hotel Front Desk operations
* Minimum of High School education
KNOWLEDGE, SKILLS AND ABILITIES
* Basic computer skills
* Ability to communicate effectively verbally and in writing
* Ability to exceed expectations of guests and team members
* Excellent time management skills
Work Today, Get Paid today, with Daily Pay!
The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
* Schulte Hospitality Group is an Equal Opportunity Employer.
Registration Clerk
Front Desk Associate Job 35 miles from La Porte
CUSTOMER SERVICE REPRESENTATIVE/REGISTRATION CLERK Hourly Rate: $15/hour Opus Inspection is actively seeking a Part-time Registration Clerk for the Indiana Bureau of Motor Vehicles partial service license branch located within the Indiana vehicle emissions testing program, Clean Air Car Check. This part-time position can open doors to personal and professional growth as our employees are on the front lines making a difference in the global challenge of creating a safer, cleaner world.
Work Location:
This is a floating position that with alternate primarily between our stations in Crown Point and Griffith, though there may be occasional need to provide coverage at other sites in Lake or Porter County.
Responsibilities:
The Registration Clerk is responsible for the accurate and efficient processing of Indiana BMV registration transactions for motorists visiting Clean Air Car Check facilities. Using outstanding customer service and sales skills, the Registration Clerk contributes to sales targets for their station while providing a convenient and service for our customers.
Primary Duties:
* Serve as Registration Clerk accurately processing BMV transactions including new vehicle registrations, registration renewals and issuing temporary permits.
* Perform vehicle emissions inspections accurately and according to company policy
* Provide excellent customer service
* Meet sales targets for in-lane registration renewals
* Perform basic facility maintenance tasks such as janitorial, lawn maintenance, snow removal
Fitness Information Desk Staff
Front Desk Associate Job 38 miles from La Porte
* Reports to the Director, under direct supervision of the Member Experience Coordinator. Is responsible for performing functions of greeting members & guests, reception desk duties, minor maintenance, cleaning and securing the facility. MISSION, VALUES and SERVICE GOALS
* MISSION: We deliver outstanding care, inspire health, and connect with heart.
* VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Performs receptionist duties, minor maintenance, cleaning and securing the BHF by:
* Greeting members & guests, receiving membership cards, monitoring clients access and logging information into computer system, as appropriate.
* Answering client questions and inquiries regarding BHF operations, including demonstrating or answering questions on the club policy and procedure.
* Following emergency procedures as outlined in operations manual.
* Scheduling and processing massage appointments and other special events, utilizing club computer system.
* Applying and enforcing BHF rules and regulations, as directed.
* Receiving complaints, comments, and/or suggestions from clients and promptly taking appropriate actions; utilizing BHF s Member Experience Vision.
* Maintaining adequate supplies of items such as: cups, towels, toiletries, forms, brochures, schedules, snack items, pro-shop items, computer supplies, etc.
* Performing regularly scheduled light cleaning maintenance duties, i.e., vacuuming, dusting, collecting towels, glass cleaning, wiping sinks and countertops, refilling amenities (e.g. soaps, shampoos, deodorants, etc.) and general cleanup.
* Folding and maintaining towel supplies in locker rooms and preparing soiled towel carts for pick-up and delivery by hospital distribution and laundry service company.
* Processing and completing sales and balancing the cash drawer on a shift basis.
* Monitoring inventory of snack bar and pro-shop items on a shift basis.
Lives out the BHF Member Experience Vision World Class Hospitality in every interaction by:
* Communicate effectively with all members & guests with patience and ability to provide assistance when needed following our guidelines.
* Assisting with conducting facility tours and explaining the club s pricing and enrollment process.
* Understand and explain the programs and services being offered throughout the facility; along with complete registrations for these programs and services.
* Assisting in areas of babysitting, after hours or membership if/when needed.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
* Assisting with the production of BHF newsletters, mailings, member surveys, etc.
* Completing other job related duties and projects as assigned.
ORGANIZATIONAL RESPONSIBILITIES
* Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
* Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education and Experience
* The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is preferred. Must be a minimum of 17 years of age. Six months to one year experience as a receptionist, front desk attendant or in a customer service role is preferred.
Knowledge & Skills
* Demonstrates the interpersonal skills and communication skills (both verbal and written) necessary to interact effectively with a diverse group of internal callers, members, guests, visitors, etc. in a professional, courteous, friendly and sincere manner.
* Requires certification in CPR or arrangements to be certified within three months of employment.
* Requires the phone skills according to Beacon s telephone usage standards.
* Requires the ability to operate an electronic computer cash drawer and balance cash drawer on a shift basis.
* Requires the ability to work flexible hours, including weekends and possible extended hours.
* Possesses a personal commitment to positive fitness and health practices and presents an image consistent with a fit and healthy lifestyle.
Working Conditions
* Works in an athletic club environment with frequent interruptions, potential of increased noise level and some discomfort due to cool temperatures.
Physical Demands
* Requires the physical ability and stamina to perform the essential functions of the position.
Front Desk Agent
Front Desk Associate Job 38 miles from La Porte
Front Desk Agent
"Join the Atira Hotels Family and Build a Legacy of Hospitality!"
Job Details
Job Type: Part-time
Pay: $14 per hour
Schedule: 2nd shift (3pm-11pm)
Job Overview
The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues.
Key Responsibilities
Reservation Management:
Receive and process reservations via phone, fax, and mail.
Enter reservations into the computer system and provide additional information.
Verify pricing, discounts, and billing information, and notify customers of room features and availability.
Maintain reservation files and resolve related problems.
Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.
Customer Service:
Check in and out guests efficiently.
Process customer payments and post applicable charges.
Inform customers of credit holds and conduct customer surveys.
Interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously.
Keep customers informed of company policies, procedures, and account statuses.
Professional Relations:
Maintain the company's professional reputation by providing superior customer service.
Assist and support area personnel as needed.
Coordinate with the Accounting Department regarding customer credit status.
Keep management informed of area activities and significant problems.
Effective working relations with company personnel.
Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.
Perform any other tasks/duties as assigned by the manager/ supervisor.
Qualifications
Education/Certification: High school graduate or equivalent.
Experience: Customer service and data entry experience preferred.
Skills/Abilities:
Excellent communication and public relations skills.
Well organized and attentive to detail.
Willingness to assist others.
Strong typing abilities and proficiency with PC, calculator, and office equipment.
Benefits
Holiday pay
Paid training
Professional development assistance
WHY YOU'LL LOVE WORKING WITH US:
Unleash Your Creativity: We're all about innovation and fresh ideas. Let your imagination run wild!
Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
Level Up Your Career: Our fast-paced environment is perfect for those who want to advance quickly and seize new opportunities.
Feed Your Curiosity: With endless learning and development options, you can always stay one step ahead.
Prioritize Your Well-being: Start day one with fantastic benefits because your health and happiness matter to us.
If you're still with us, there's only one thing left to do: and become part of something amazing!
Diversity, Equity, Inclusion & Equal Employment Opportunity at Atira Hotels:
Atira is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.
Deputy Clerk (PT)
Front Desk Associate Job 35 miles from La Porte
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Guest Service Representative
Front Desk Associate Job 33 miles from La Porte
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant's Heart
Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a Champion
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine Connections
Projects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
Applicants must be 18 years of age or older.
While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $11.00 - $12.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Front Desk Agent - Experienced
Front Desk Associate Job 41 miles from La Porte
Benefits:
Competitive salary
Employee discounts
Flexible schedule
Paid time off
Front Desk Agent Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.
Front Desk Agent Job Duties:
Maintains an inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assigns rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and maintenance department.
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
Knows daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to their manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains customers' privacy.
Maintains a high level of professional appearance and demeanor.
Communicates all pertinent information to other colleagues and department heads.
Responsible for maintaining neat and orderly workspace.
Performs other duties as assigned.
Required Skills & Experience: Front Desk Agent Qualifications:
High school diploma or equivalent.
Previous hotel-related experience preferred.
Excellent interpersonal skills and a warm demeanor.
Ability to communicate with public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper payment methods.
Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekend, holidays, and overnight.
Compensation: $13.00 - $14.00 per hour
Hotel Clerk I
Front Desk Associate Job 12 miles from La Porte
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Operate hotel reservation system (LMS) and access computerized Casino Management (CMS) tracking system with the use of the Revenue Management System (ARMS) to make reservations for customers. Work with Marketing on special event reservations. Greet hotel guests and perform check-in and check-out procedures.
Greet hotel guests.
Communicate with Executive Hosts regarding hotel stays.
Assist Marketing Dept. and Player Dept. in making reservations for special events, gaming tournaments and parties.
Assist Food & Beverage Dept. with reservations for food outlets.
Access LMS, HotSOS, and CMS systems and be able to make informed decisions regarding comped, discounted and full rate rooms for hotel guests.
Possess knowledge of rates, room types, room availability, hotel policies and procedures.
Answer and accurately direct incoming phone calls through the property's telephone system.
Accurately record and distribute messages as needed.
Using the public address system, page and make announcements as appropriate.
Screen calls for staff as requested.
Provide accurate information regarding the property, the company, events, promotions, etc.
Respond to emergency calls/situations according to established protocol.
Answer any questions guests may have regarding hotel, casino and community.
Check guests into the hotel while verifying reservation information
Check guests out of hotel and assure billing is accurate
Provide exceptional guest service
Other duties as assigned by management.
Qualifications
Must have ability to add, subtract, and audit accounts.
Must be able to handle money accurately and follow established procedures.
Able to operate the LMS, CMS, and RMS computer systems and read computer screens.
Type accurately on a computer keyboard.
Possess knowledge of credit card transactions using electronic draft system.
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Part Time Front Desk Receptionist
Front Desk Associate Job 38 miles from La Porte
Thank you for your interest in our Part-time Receptionist position.
The hours are Thursday, Friday and Saturday evenings from, 4:00p-8:00p. This position handles the answering the telephone, greeting residents and guests at the front desk along with other clerical duties. Additional responsibilities specific to this shift include but are not limited to opening/closing the office, sorting mail and giving it to residents when they come to the front desk, forwarding mail, making packets for marketing and HR. There is plenty to keep busy. Starting pay is $12.50/hr. with an additional $1.00/hr. for the weekend. Rate is negotiable with experience.
Candidate would need flexibility to fill in for shifts for co-workers vacation, appointments, etc. The front office is open Monday-Friday 7:30a-8:00p, Saturday-Sunday 9:00a-8:00p and holidays 9:00a-4:00p.
I look forward to hearing from you!
Front Desk Receptionist
Front Desk Associate Job 49 miles from La Porte
This is not just a job opportunity, this is an opportunity to transform lives!
Bible League International serves the under-resourced Church with Bibles and training to transform lives worldwide through God's Word! Our team is excited about God's calling on our ministry and serves Him in His mission for the world, with commitment and joy. We hope you will consider His leading in using your God-given gifts and abilities to help fulfill the Great Commission in serving at Bible League International! For more information about Bible League International, visit ***************************** Also take a moment and view our careers video to learn more about our culture through our staff at Bible League.
Handle all front desk responsibilities efficiently and effectively. Represent Bible League International to all incoming guests, visitors, vendors, delivery personnel, Bible League board members, partners, and volunteers. Provide a secure premise by patrolling the building, monitoring surveillance equipment, securing entry doors and the general building perimeter, and verifying visitors. Maintain a general knowledge of Bible League International ministry, including programs and materials available. Provide general office support for the Administration, Development, and Information Technology departments as needed.
Duties
Greet, welcome, and assist Bible League International guests and visitors. Be hospitable, friendly, and courteous, providing excellent customer service while following appropriate safety and security measures. Be available to answer general questions from visitors regarding Bible League's ministry. Contact appropriate Bible League staff members for appointments, deliveries, etc.
Be available to answer general questions from visitors regarding Bible League's ministry. Contact appropriate Bible League staff members for appointments, deliveries, etc.
Manage the front desk responsibilities, maintaining all safety and security procedures and protocols. Serve as a point of contact for staff to report any concerning or threatening behavior from visitors or building vendors.
Remotely work with guests, vendors, delivery personnel, and staff to vet and grant access to the facility in Hurst, TX.
Be familiar with the building access control systems, door intercoms, and security camera systems for the security of the building, staff, and guests.
Manage the building opening and closing procedures daily.
Be familiar with the guest management system and ensure all building guests are logged in and given a guest badge.
Keep a log of all security incidents and report any notable incidents to the Director of Technical Services.
Partner with incident response team members to ensure the team is knowledgeable and prepared to handle incidents as they arise. Conduct drills with the incident response team twice/year.
Ensure safety and security procedures are in place and well documented, including fire and tornado drills and emergency evacuation procedures. Implement all-staff drills throughout the year and communicate important updates and reminders to Crete and Barnabas staff, as appropriate.
Assist with communicating and coordinating security-related training for the incident response team, Bible League, and Barnabas staff.
Occasionally, throughout the workday, walk the interior and exterior perimeter, ensuring the building and premises are safe.
Partner with the Facilities team to assist with incoming and outgoing mail, packages, and deliveries for Bible League International Departments. Log all incoming packages and notify staff of deliveries.
Work effectively with the Front desk receptionist at Barnabas Foundation and Bible League administrative support staff, ensuring schedules are coordinated effectively for lunch, breaks, meetings, etc., so the front desk has coverage during normal business hours each day.
Train staff to cover the front desk on essential systems, security protocols, and incident response.
Understand BLI's Worker's Compensation process and direct staff to the proper reporting process, as necessary. Assist in providing information to HR if witnessing an employee accident, either in person or via building cameras.
Maintain first aid kits throughout the building. Order products as needed. Keep the AED machine up to date. Coordinate with HR on First Aid/CPR training for interested staff.
Maintain office supplies for Bible League staff. Ensure the office supply room is orderly and order supplies as they are depleted or upon request.
Provide general office support to the Development, Administration, and Information Technology teams, including coordinating Bible League's Crete office tours, assisting with donor or volunteer mailings, and assisting other team members as needed.
Become familiar with the Bible League's online bookstore of products, assist individuals, and answer basic questions about products.
Assist various departments with special administrative projects as requested
Perform other duties as requested by the Director of Technical Services.
Organizational Relationships
Responsible to: Director of Technical Services
Works collaboratively with: Receptionists at Crete, Phone Operators, Facilities Team, HR Team
Qualifications
Must be a Christian, having a personal relationship with Jesus Christ. Must also agree with our statement of faith and conduct his/herself in a Christ-like manner.
High school diploma or equivalent. An associate degree or relevant certification is a plus.
2-4 years of experience in administrative support, customer service, or receptionist. Experience in building security or a similar role is preferred.
Possess a courteous and professional presence. Be personable, pleasant, and customer service-oriented.
Preferably, possess expertise in working with local law enforcement, EMT and fire response in the event of an emergency or threat.
Strong decision-making ability and ability to handle multiple tasks simultaneously and work effectively in high-stress situations.
Must be able to work with mobility, agility, and lift package deliveries of up to 25 lbs.
Must be accurate, efficient, organized, and attentive to detail.
Previous computer experience and skills, including a working knowledge of Word, Excel, and Outlook.
Self-starter and the ability to work independently.
Must be able to handle confidential information with the highest degree of dependability.
Ability to work well with others, demonstrate teamwork, and be service-oriented.
Should have the ability to manage numerous tasks simultaneously.
Standards of Performance
Be at work regularly, during regular work hours, avoiding tardiness or excessive absenteeism.
Perform duties with maximum efficiency and accuracy.
Commitment to the ministry of Bible League International.
Work cooperatively with other people.
Operate telephone system efficiently.
Good verbal and written communication skills.
Good administrative, computer, and data entry skills
Well-organized and detail oriented.
In day-to-day responsibilities, this position will carry out Bible League International's core values, which are:
Prayer - Our relationship with Jesus Christ.
Calling - God's call into His work.
Service - Serving God and others.
Unity - Working together in unity.
Integrity - In line with God's Word in word and deed.
Vision - A Christ-centered hope and perspective.
Performance Evaluations
You will meet with your manager quarterly in alignment with our fiscal year to discuss your accomplishments and priorities.
Bible League International offers employees a comprehensive benefits package which includes medical, dental, vision, Paid Time Off, Holiday pay, Short and Long Term Disability, Life Insurance, a generous 401k plan, Employee Assistance Program, Tuition Reimbursement, and more. As a part of our Statement of Faith, BLI champions the training and professional development of our employees. We are also Public Service Loan Forgiveness qualifying public service employer. If you want to learn more about this exciting role or if you would like to apply, please visit our application site here.
We consider applicants for all positions without regard to race, color, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We embrace diversity, equity, and inclusion because we feel it enriches us as an organization and reflects God's love. Bible League International is a nonprofit, non-denominational, faith-based organization. Pursuant to the Civil Rights Act Section 702, the Bible League has the right to hire only candidates who agree with Bible League's Statement of Faith and profess Jesus Christ as their personal Lord and Savior.
Guest Service Representative
Front Desk Associate Job 28 miles from La Porte
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant's Heart
Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a Champion
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine Connections
Projects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
Applicants must be 16 years of age or older.
While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability: Various shifts available, including early mornings, evenings, weekends and holidays, based on changing business demands. Perfect part-time job for stay-at-home parents, retirees, and students looking for a fun opportunity to spread joy!
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Front Desk Agent ("Agente de Recepcion")
Front Desk Associate Job 24 miles from La Porte
Job Details Aloft South Bend - South Bend, IN Full-Time/Part-Time Any Admin - ClericalDescription
Perform in a pleasant, professional, and efficient manner, a combination of duties related mainly to guests needs, including but not limited to; registration, checkout and cashiering thereby contributing to an overall pleasant and positive guest experience.
ESSENTIAL RESPONSIBILITIES
Greet and welcome guests upon arrival.
Execute the registration and checkout process at the front desk.
Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
Accurately handle cash transactions and balance a cash drawer to the given amount.
Acknowledge rewards members and returning guests.
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Review current days arrival reports. Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
Attend all scheduled training, departmental and hotel meetings.
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
Practice safe work habits and ensure safe work practices to avoid injury to self and others.
Ensure all privacy and security protocols are followed as well as departmental and company procedures.
Answer all calls promptly correctly transfer all calls to appropriate departments.
Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
Maintain lobby cleanliness and organization.
Assist in booking reservations.
Assist with handling mail, packages, facsimiles, and guest items.
All other duties assigned by manager or supervisor.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist with any guest inquiry.
Follow all company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable job duties as requested by direct and indirect supervisors.
PHYSICAL DEMANDS
Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 45 lbs. as needed.
Must be able to push and pull carts and equipment weighing up to 250 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computer skills.
Must possess basic computational ability.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently.
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail.
EDUCATION
High school or equivalent education required.
EXPERIENCE
Experience in the hospitality industry preferred.
Experience in a front desk or customer service role preferred.
LICENSES OR CERTIFICATIONS
N/A
GROOMING
All Staff Members must maintain a neat, clean and well-groomed appearance per Azul Hospitality standards. Refer to the property specific required grooming and uniform standards policy.
ATTENDANCE
Regular attendance in conformance with the standards, which may be established by Azul Hospitality, from time to time, is essential to the successful performance of this position. Staff with irregular attendance / tardiness will be subject to disciplinary action, up to and including termination of employment. Upon employment, all staff is required to fully comply with Azul Hospitality rules and regulations for the safe and effective operation of the hotels facilities. Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Front Desk Receptionist
Front Desk Associate Job 49 miles from La Porte
This is not just a job opportunity, this is an opportunity to transform lives!
Bible League International serves the under-resourced Church with Bibles and training to transform lives worldwide through God's Word! Our team is excited about God's calling on our ministry and serves Him in His mission for the world, with commitment and joy. We hope you will consider His leading in using your God-given gifts and abilities to help fulfill the Great Commission in serving at Bible League International! For more information about Bible League International, visit ***************************** Also take a moment and view our careers video to learn more about our culture through our staff at Bible League.
Handle all front desk responsibilities efficiently and effectively. Represent Bible League International to all incoming guests, visitors, vendors, delivery personnel, Bible League board members, partners, and volunteers. Provide a secure premise by patrolling the building, monitoring surveillance equipment, securing entry doors and the general building perimeter, and verifying visitors. Maintain a general knowledge of Bible League International ministry, including programs and materials available. Provide general office support for the Administration, Development, and Information Technology departments as needed.
Duties
Greet, welcome, and assist Bible League International guests and visitors. Be hospitable, friendly, and courteous, providing excellent customer service while following appropriate safety and security measures. Be available to answer general questions from visitors regarding Bible League's ministry. Contact appropriate Bible League staff members for appointments, deliveries, etc.
Be available to answer general questions from visitors regarding Bible League's ministry. Contact appropriate Bible League staff members for appointments, deliveries, etc.
Manage the front desk responsibilities, maintaining all safety and security procedures and protocols. Serve as a point of contact for staff to report any concerning or threatening behavior from visitors or building vendors.
Remotely work with guests, vendors, delivery personnel, and staff to vet and grant access to the facility in Hurst, TX.
Be familiar with the building access control systems, door intercoms, and security camera systems for the security of the building, staff, and guests.
Manage the building opening and closing procedures daily.
Be familiar with the guest management system and ensure all building guests are logged in and given a guest badge.
Keep a log of all security incidents and report any notable incidents to the Director of Technical Services.
Partner with incident response team members to ensure the team is knowledgeable and prepared to handle incidents as they arise. Conduct drills with the incident response team twice/year.
Ensure safety and security procedures are in place and well documented, including fire and tornado drills and emergency evacuation procedures. Implement all-staff drills throughout the year and communicate important updates and reminders to Crete and Barnabas staff, as appropriate.
Assist with communicating and coordinating security-related training for the incident response team, Bible League, and Barnabas staff.
Occasionally, throughout the workday, walk the interior and exterior perimeter, ensuring the building and premises are safe.
Partner with the Facilities team to assist with incoming and outgoing mail, packages, and deliveries for Bible League International Departments. Log all incoming packages and notify staff of deliveries.
Work effectively with the Front desk receptionist at Barnabas Foundation and Bible League administrative support staff, ensuring schedules are coordinated effectively for lunch, breaks, meetings, etc., so the front desk has coverage during normal business hours each day.
Train staff to cover the front desk on essential systems, security protocols, and incident response.
Understand BLI's Worker's Compensation process and direct staff to the proper reporting process, as necessary. Assist in providing information to HR if witnessing an employee accident, either in person or via building cameras.
Maintain first aid kits throughout the building. Order products as needed. Keep the AED machine up to date. Coordinate with HR on First Aid/CPR training for interested staff.
Maintain office supplies for Bible League staff. Ensure the office supply room is orderly and order supplies as they are depleted or upon request.
Provide general office support to the Development, Administration, and Information Technology teams, including coordinating Bible League's Crete office tours, assisting with donor or volunteer mailings, and assisting other team members as needed.
Become familiar with the Bible League's online bookstore of products, assist individuals, and answer basic questions about products.
Assist various departments with special administrative projects as requested
Perform other duties as requested by the Director of Technical Services.
Organizational Relationships
Responsible to: Director of Technical Services
Works collaboratively with: Receptionists at Crete, Phone Operators, Facilities Team, HR Team
Qualifications
Must be a Christian, having a personal relationship with Jesus Christ. Must also agree with our statement of faith and conduct his/herself in a Christ-like manner.
High school diploma or equivalent. An associate degree or relevant certification is a plus.
2-4 years of experience in administrative support, customer service, or receptionist. Experience in building security or a similar role is preferred.
Possess a courteous and professional presence. Be personable, pleasant, and customer service-oriented.
Preferably, possess expertise in working with local law enforcement, EMT and fire response in the event of an emergency or threat.
Strong decision-making ability and ability to handle multiple tasks simultaneously and work effectively in high-stress situations.
Must be able to work with mobility, agility, and lift package deliveries of up to 25 lbs.
Must be accurate, efficient, organized, and attentive to detail.
Previous computer experience and skills, including a working knowledge of Word, Excel, and Outlook.
Self-starter and the ability to work independently.
Must be able to handle confidential information with the highest degree of dependability.
Ability to work well with others, demonstrate teamwork, and be service-oriented.
Should have the ability to manage numerous tasks simultaneously.
Standards of Performance
Be at work regularly, during regular work hours, avoiding tardiness or excessive absenteeism.
Perform duties with maximum efficiency and accuracy.
Commitment to the ministry of Bible League International.
Work cooperatively with other people.
Operate telephone system efficiently.
Good verbal and written communication skills.
Good administrative, computer, and data entry skills
Well-organized and detail oriented.
In day-to-day responsibilities, this position will carry out Bible League International's core values, which are:
Prayer - Our relationship with Jesus Christ.
Calling - God's call into His work.
Service - Serving God and others.
Unity - Working together in unity.
Integrity - In line with God's Word in word and deed.
Vision - A Christ-centered hope and perspective.
Performance Evaluations
You will meet with your manager quarterly in alignment with our fiscal year to discuss your accomplishments and priorities.
Bible League International offers employees a comprehensive benefits package which includes medical, dental, vision, Paid Time Off, Holiday pay, Short and Long Term Disability, Life Insurance, a generous 401k plan, Employee Assistance Program, Tuition Reimbursement, and more. As a part of our Statement of Faith, BLI champions the training and professional development of our employees. We are also Public Service Loan Forgiveness qualifying public service employer. If you want to learn more about this exciting role or if you would like to apply, please visit our application site here.
We consider applicants for all positions without regard to race, color, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. We embrace diversity, equity, and inclusion because we feel it enriches us as an organization and reflects God's love. Bible League International is a nonprofit, non-denominational, faith-based organization. Pursuant to the Civil Rights Act Section 702, the Bible League has the right to hire only candidates who agree with Bible League's Statement of Faith and profess Jesus Christ as their personal Lord and Savior.
Guest Service Representative
Front Desk Associate Job 39 miles from La Porte
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.
Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant's Heart
Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a Champion
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine Connections
Projects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
Applicants must be 18 years of age or older.
While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Compensation: $11.00 - $12.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
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