Front desk associate jobs in Midwest City, OK

The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. Also responsible for collecting monies for services rendered during a guest's stay. Education & Experience: High school diploma or GED certificate preferred and/or equivalent work experience. At least one-year guest service experience in hospitality environment or equivalent experience required. Working knowledge of computer systems to include Outlook, Microsoft products and other industry related systems. Previous experience in accounting roles desired. Alcohol awareness certification required. Physical Demands: Long hours sometimes required, including nights and weekends. Light work-Exerting up to 30 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to be on your feet throughout the entire shift. Required Competencies Must be able to convey information and ideas clearly, both oral and written. Must work well in stressful, high-pressure situations. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need. Must be able to prioritize departmental functions to meet due dates and deadlines. Must be able to work with and understand financial information and data, and basic arithmetic function. Must be able to work with alone with little or no supervision during the 3 rd shift (Night Audit Shift) Responsibilities that may include any and all of the following: Approach all encounters with guests and team members in a friendly, service-oriented manner. Maintain regular attendance in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working. Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations. Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members. Register guests into the hotel in a prompt and courteous manner, using Brand Standards and up selling techniques to maximize room rates. Prepare for group check in and out and VIP arrivals; become informed of events/ functions in the hotel during the shift. Check guests out of the hotel; process customer payments according to established policies and procedures. Respond to guest requests promptly; promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase satisfaction. Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances or unhappy guests. Book guest reservations or coordinate with reservation center. Handle departmental accounting of monies, receipts, guest accounts and other forms of credit; post all charges; complete cashier's report, and prepare deposit. Balance bank daily. Issue, control and release guest safe-deposit boxes. Follow company policies and procedures. Complete all side work and cleaning duties per standards. Confirm credit and payment method at check in and confirm full payment at check out. Review rooms inventory and House Count for availability and rates. Maintain and understand special guest programs and franchise related programs. Conduct daily bank drop with a witness and according to standards. Run daily arrival report and identify any special requests. Maintain a clean and organized work area at all times. Maintain proper key control on a daily basis. Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary. Distribute billing reports to hotel outlets. Block large group check ins, motor coach tours and inform Housekeeping of any changes. Check with Supervisor prior to end of shift. Have thorough knowledge of outside venues and directions to each. Full understanding of the Front Desk system for all guest services. Perform other duties as requested by management. Attend meetings/training as required by management. The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. This may include recommending and implementing procedural/safety changes. Must be able to accurately balance all hotel income and expenses for a 24-hour operating period. Position Responsibilities and Qualifications: Physical Demands: Long hours sometimes required, including nights and weekends. Light work-Exerting up to 20 pounds of force occasional and/or 10 pounds frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand for long periods of time. Responsibilities may include any and all of the following: Balance and audit for accuracy all room revenue, food and beverage revenue and telephone/internet revenue; assist in the preparation of all reports relevant to daily revenues. Balance and audit for accuracy all room and tax charges, cashier's reports and guest and house accounts. Complete and transmittal of daily management and accounting reports and supporting documents; prepare customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses. Communicate with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information. Perform all Guest Service Agent functions as required; assist in booking room reservations; in answering hotel phone calls and notifying guests of messages; facilitate proper security of department keys. Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction. Maintain key control for end of shirt of all departments. Deliver all guest folios to correct rooms by 4am for early departure guests. Determine the correct cash figure based on reports minus corrections and adding machine tape. Verify that all food and beverage figures have been accounted for by cash, charge or corrections. Prepare sales summary and distribute on front office system. Ensure security of all departments upon end of shift and note any irregularities in logbook. Post all late charges and all guest check corrections to guest folios for express checkouts. Post all room and tax to all active guest accounts. Run all computer reports necessary to complete gross revenue report worksheets in a timely manner. Complete the gross revenue report in a timely manner so that management can properly prepare for daily meetings. Organize the front office area by 6:30 a.m. so that the A.M. front office staff can properly prepare for their shift. Fulfill Manager on Duty shifts. Perform other duties as requested by management. Starting Rate of Pay: $15.00 per Hour (Front Desk Shifts) Starting Rate of Pay: $16.00 per Hour (Part-Time Night Audit Shifts)

Our objective is to build and maintain a company culture where people are driven, do the right thing and care about others. We want all employees to be empowered to be an integral part of the success of the Bradford House. In selecting employees to join our team, we look for individuals with integrity, respect for others, and those that seek to thrive in an environment of teamwork and professionalism. This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the General Manager. Bradford House is committed to Equal Employment Opportunity (EEO). We foster a work climate that promotes acceptance and diversity and gives all associates the opportunity to be recognized and valued for their contributions to our business. Our company complies with all state, federal and local laws, rules, regulations and constitutional provisions prohibiting discrimination. Job Summary: Responsible for greeting guests as they enter the hotel. Check in and check out guest in a friendly and helpful manner. Strong ambassador for Bradford House in all interactions with guests - hotel and restaurant. Essential Job Functions Greet all guests as though you are welcoming them to your own home with a genuine smile and eye contact. Ensure that you are using the guests' name at all times, once known. Answer multiple phone lines within 3 rings, using correct greeting and telephone etiquette, to book hotel and dinner reservations and answer general questions. Check guests into and out of our booking system. Verify information with the guest, requesting identification. Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent hotel data Provide information to guest of the location of their guest room and amenities. Encourage guest retention by anticipating guests needs, respond promptly and acknowledge all guests. Maintain complete knowledge at all times to anticipate guest inquiries promptly: all hotel features/services, hours of operation, etc all room rates, special packages, promotions, etc daily house count, expected arrivals, expected departures, etc scheduled daily group activities, restaurant daily specials, etc the area around the hotel, what is available for local eateries and entertainment, etc Handle guest complaints in a professional and polite manner. Resolve ensuring guest satisfaction. Carry yourself with professionalism, organization, and knowledge to provide guests with instant confidence in our property Instill a calm, organized, heartfelt, urgent approach when interacting in stressful situations. Troubleshoot emergencies. Maintain and promote a positive and cooperative work relationship with communication between all departments. Communicate pertinent guest information or complaints to designated departments. Inspect/Walk the guestrooms, public areas and grounds for cleanliness and maintenance issues. Ensure consistent quality. If seating restaurant guests: Inform of who will be serving them to ensure a smooth handoff to the service staff Manage the flow of guests into the Café and Bar areas, provide accurate wait times if appropriate Perform all duties according to safety procedures, including the use of PPE. Maintain and promote a positive and cooperative work relationship with all hotel departments. Follow all procedures and policies set forth by the company, and department. Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register, be able to account for any discrepancies. Essential Core Skills and Competencies Requires ability to take written and verbal direction in English and speak English clearly. Reliable and responsible character, with exceptional follow up and attention to detail. Friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. Good listening skills, with the ability to respond quickly to needs and requests. Exceptional organizational skills with the ability to balance and prioritize work. Exceptional service orientation, with keen ability to focus and deliver on guest needs. Proactive approach with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction. Have sufficient computer skills that will allow them to be able to use, in a proficient manner, all company issued software programs implemented. Highly motivated and detail-oriented self-starter. Able to perform routine work or the same task over and over again. Able to communicate effectively with guest, team members and management in English. Ability to understand and comply with proper cleaning techniques. Ability to take direction and follow instructions. Ability to work effectively as an independent contributor, and as a part of a collaborative team. Ability to multi-task and effectively manage numerous priorities within a fast-paced environment. Consistently at work and on time. Supervisory Responsibilities None Work Environment Most work is performed indoors. Occasionally service is required to outdoor seating area. Frequent use of office equipment such as iPads, TVs, computers, and phones. Fast-paced, with high levels of interactions with guest, associates, and managers. Physical Demands: Ability to go up and down stairs often during shift, sometimes with large, heavy items. Requires regular listening and hearing ability and visual acuity. Requires ability to reach, bend, stoop, kneel, and lift up to 40 pounds intermittently during the work shift. Requires ability to work in a standing position for long periods of time Must have moderate hearing to hear customers, supervisors, and communicate with other staff. Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing. Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Expected Work Hours and Location: Work is any time during operational hours to include morning, nights, weekends, and holidays. One Location - Bradford House Education and Experience: 1+ years of prior hotel experience or customer service experience. High School diploma or equivalent. Familiarity with hospitality industry. Other Eligibility Qualifications: Legally eligible to work in the United States. Strong computer skills. Able to read and speak the English language well. Able to pass a background check and pre-employment drug screening. Reliable transportation. Hours: Guaranteed shifts: Sat & Sun - 3p-11p (other hours vary weekly) 16-30 hours per week (2-4 shifts per week) Employee Discounts: Restaurant: All employees will receive 50% off food for themselves and 30% off food for up to five (5) guests. The employee must always be accompanying their guest. No alcohol is discounted for employees or their guests ever. Hotel: All employees will receive 35% off the posted Best Available Rate for a maximum number of 10 room nights per calendar year. The employee may stay themselves or offer to a friend or family member. Benefits: Dental Insurance Health Insurance Paid Time Off Vision Insurance Benefit Conditions: Waiting period applies Only full-time employees are eligible

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park. Job Description Omni Oklahoma City is seeking a high energy, friendly welcoming Front Desk Agent to join the team of this upscale hotel just outside of Oklahoma. This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Qualifications Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Ability to stand for entire shift Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Fluency in a foreign language is preferred Previous guest relations training is preferred Must live within 50 miles of the hotel Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

The Front Desk Associate ensures that guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests. For further details and requirements, please visit the link provided above. Job Types: Part-time, Pay: From $13.00 per hour Schedule: 8 hour shift Day shift Evening shift Holidays Monday to Friday Weekend availability Ability to commute/relocate: Oklahoma City, OK 73118: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

Requirements Knowledge of customers and groups of customers that are established and are a potential marketing target. Knowledge of processes of providing on-site coordination with casino staff where needed. Knowledge of techniques and methods in preparing and maintaining required documentation for all aspects of a guest stay including check-in, check out, account settlement. Knowledge of how to establish suspense files in order to follow up with a statement of appreciation and solicit return visits of customers. Knowledge of data management techniques and general knowledge of hotel property management systems. Knowledge of the role of an ambassador for the Grand Casino Hotel and Resort. Knowledge of rules, regulations, and statutes related to the Indian gaming industry as prescribed by the NIGC, Citizen Potawatomi Nation as they apply to hotel operations. Knowledge of basic single entry ledger Accounting. Knowledge of standards and requirements of purchasing. Knowledge of safety standards as prescribed by the Office of Safety, Health and Occupational Administration (OSHA), and Citizen Potawatomi Nation. Knowledge of the current market trends. Knowledge of elements in planning and coordinating promotions, loyalty programs, and other related activities. Knowledge of arranging for customer accommodations and activities. Knowledge of developing strategies to enhance distribution, minimize the cost of supply utilization and minimize inventory investment and storage space while ensuring the availability of high-quality supplies and equipment and the avoidance of shortages. Knowledge of computer and Microsoft programs and software. FACTOR 2: SUPERVISORY CONTROLS The incumbent is under the direct supervision of the Front Office Manager, Citizen Potawatomi Nation, Grand Casino Hotel and Resort. Supervisor assigns work on information regarding the objectives, priorities, and deadlines, and desired outcomes. Incumbent handles all work according to desire outcomes, established policies, and accepted practices. The supervisor assigns work in terms of objectives and basic priorities and is available for consultation in resolving complex or controversial issues. Incumbent plans and carries out the projects and selects the approaches and methods to be used in solving problems. Completed projects are reviewed to determine that objectives and outcomes have been met and are in compliance with policies and regulations. FACTOR 3: GUIDELINES Incumbent uses supervisor's instructions, personal experience, and employer standard operating procedures, in addition to tourist industry journals, hospitality, food and beverage publications, handbooks, marketing journals, policies, and precedents. Guidelines include Citizen Potawatomi Nation Gaming Commission regulations and directives, various National Indian Gaming Commission laws, rules, regulations, manufacturer's catalogs, handbooks, precedents, and files of previous projects. The incumbent implements adaptations in dealing with problems and unusual situations always with the best interests of the Citizen Potawatomi Nation and Grand Casino in mind. FACTOR 4: COMPLEXITY Incumbent takes only the most intensive and complex problems to the Front Office Manager. The incumbent is rarely required to depart from past approaches or develop new ones to meet major objectives and projects without compromising prescribed Indian gaming industry principles. FACTOR 5: SCOPE AND EFFECT The purpose of the work is to identify, develop, and evaluate service information resolving service problems. The work affects the bottom line (profit) of the Grand Casino Hotel and Resort and subsequently the reflection upon the image of the Citizen Potawatomi Nation as a successful entrepreneur. FACTOR 6: PERSONAL CONTACTS The ranges of contacts include ordinary citizens who come to enjoy the amenities offered by the property, to International dignitaries in addition to those dignitaries who represent the Citizen Potawatomi Nation, National Indian Gaming Commission, Federal, and State Government, and other Native American Tribes. FACTOR 7: PURPOSE OF CONTACTS The purpose of the contacts is to create a customer in a gaming and hotel environment at the highest possible level of quality within available resources. FACTOR 8: PHYSICAL DEMANDS The incumbent will perform minimal physical efforts such as climbing, lifting, and reaching. The preponderancy of physical exertion will be spent in prolonged periods of time working at the computer and walking from one service area to another. FACTOR 9: WORK ENVIRONMENT The work environment is typical of that in an office setting with a climate-controlled environment in addition to a busy casino with heavy cigarette smoke accompanied by a variety of competing noises and communications in addition to a climate-controlled office environment.

Job DescriptionDescription: Primary Job Duties: PRN rotating weekends. Greet, register, instruct, discharge, and provide general assistance to patients. Obtain demographic and financial information and enter into computer system/electronic medical record. Verify insurance eligibility and relevant information on payment policies and billing/collection processes. Verify and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility when applicable. Maintain and balance cash drawer. Maintain electronic medical record, scan and title documents appropriately. Confirm electronic medical record chart is complete, patient understands physician instructions and financial responsibility is settled before prior to patient leaving the center. Retrieve and fax/mail medical records to primary care providers and insurance carriers per patient request. Answer the telephone, take messages and forward them to the appropriate staff/provider. Help maintain patient flow within the center. Maintain a clean, orderly waiting room including reading material. Assist with the release of medical records. Demonstrate ongoing competency and proficiency in job requirements. Attending staff meetings. Assist with the orientation of new employees. Perform clerical tasks as required. Maintain strictest confidentiality. Other duties as assigned. Requirements: Education: High school diploma or equivalent. Graduate of an accredited medical receptionist program preferred. Experience: Customer Service/Training preferred. Knowledge: Computer systems and applications including Word, Excel and email. Knowledge of medical terminology and basic office procedures. Ability to type 30 words per minute with 95% accuracy. Skills: Ability to work independently and with the public in a high-pressure environment. Detail oriented with excellent interpersonal communication skills. Ability to multi-task and prioritize workload.

Job Specific Information: We are looking for a pleasant Front Desk Receptionist. Due to you being the first face our patients will see we are looking for a friendly and outgoing personality while also very detailed and disciplined. You must have the skill and ability to think through minor obstacles that may arise. Job Relationships: The Office Manager will supervise the person in this position. This person will also have relationships with the Physical therapist, physical therapist assistants, receptionist, physical therapy technicians as well as Patients. Responsibilities and Duties: Accept all copays and necessary payments Schedule patients with upcoming appointments Greet and welcome patients and/or visitors Answer all incoming calls and redirect them as needed Make any necessary outbound calls Order supplies as needed Scan, Fax and print documents Qualifications: The position requires a high school diploma with a professional administrative assistant certificate preferred. The candidate must have at least 3 years of experience with office / clerical work, computer knowledge / skills, and medical billing. The candidate must have excellent written and spoken communication skills to be able to answer phones, meet and greet patients and other professionals. The candidate must also have experience with filing systems and office equipment such as fax machine, copier, and multi-line phone system. Working Environment/ Conditions: The candidate will work in a general office environment and may be exposed to infections and contagious diseases and confidential patient information. Physical Demands: Frequent standing, walking, and sitting Occasional crouching and reaching Continuous manual dexterity (e.g. typing), speaking and hearing Hours: 40 Hours

Job Description This is one of our best positions - check it out! Company: Sleep Inn and Suites Job Title: Part-time Front Desk Receptionist Pay: $13 - $15 per hour Schedule: The Front Desk Receptionist will work part-time, primarily during evening and weekend shifts, specifically from 3 PM - 11 PM. This hospitality role also allows for flexibility during quieter periods, giving you the opportunity to manage any additional tasks or relax as needed. WHAT SETS THIS CUSTOMER SERVICE ROLE APART: Paid time off (PTO) Bonus Structure Company Parties Flexible Schedule YOUR DAY AS A FRONT DESK RECEPTIONIST: In this part-time hospitality position, your day will begin with warmly welcoming guests as they arrive at our hotel, establishing a positive first impression. You will be responsible for efficiently managing the check-in and check-out processes and maintaining communication with guests through phone calls and emails. Throughout your shift, you will engage in data entry tasks and ensure that guest records are accurate within our systems. Utilizing QuickBooks for billing and invoicing will also be part of your responsibilities. Keeping the front desk area organized and well-stocked will be essential, as you will provide guests with information regarding our services and policies. When addressing guest concerns or complaints, you will do so promptly, ensuring a satisfactory resolution and a pleasant experience for all visitors. READY TO JOIN US? We focus on fostering an authentic and welcoming atmosphere for our guests and team members alike. Our dedication to outstanding customer service is at the heart of our operations, as we work to make every guest's stay memorable. We offer our team flexibility, excellent benefits, and a supportive workplace culture. Additionally, we provide opportunities for growth within the company, helping you to enhance your skills and advance your career. Join our dynamic team that genuinely cares about its members and guests! Liking what you're hearing? All that you need is: Strong customer service skills and a friendly personality Comfortable with data entry and basic computer tasks Familiarity with office software Good organizational skills and attention to detail Ability to lift up to 25 pounds Ability to maintain a clean and organized front desk area Knowledge of QuickBooks is a plus. Experience in a front desk or receptionist role is also helpful. Bilingual candidates are welcome to apply! Join our amazing hospitality team today! Our application process is mobile-friendly and quick. We look forward to hearing from you. Must have the ability to pass a background check.

Job DescriptionSalary: $13+ We are seeking a dependable and reliable candidate to join our team. If that's you, apply now! Responsibilities Answer incoming calls, emails, and chats in a professional, courteous manner Provide accurate information about products, services, or account details Handle customer complaints and resolve issues promptly Maintain detailed and organized records in the company system Collaborate with other departments to ensure smooth service delivery Follow communication scripts and procedures when handling inquiries Qualifications 1+ year of customer service or call center experience Strong communication and problem-solving skills Positive attitude and ability to multitask Basic computer and typing skills Bilingual (English/Spanish) is a plus Pay: $13+ Hours: Day hours **Background Check and Drug Screen

Are you a multitasker with a knack for organization and a welcoming personality? Do you thrive in a fast-paced environment, love supporting others, and enjoy keeping things running smoothly? If so, this Front Desk Coordinator role could be a great fit for you! As the first point of contact for associates, visitors, and clients, you'll set the tone for the office while keeping daily operations moving seamlessly. From greeting guests and fielding calls to organizing events and maintaining office supplies, this role requires a balance of professionalism, energy, and reliability. Pay: $19-$21/hr Hours: 8a-5p What You'll Do: Greet and assist clients, associates, and vendors in a professional and friendly manner. Manage a busy front desk, handling calls, emails, and walk-ins. Coordinate company-wide meetings and luncheons, ensuring details run smoothly. Prioritize incoming communication and direct appropriately. Maintain the appearance and functionality of the front office and breakroom. Manage office supplies and coordinate stocking across locations. Uphold security procedures and ensure visitors are properly directed or escorted. Provide back-up support for various administrative roles when needed.

NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country. At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success. What we are looking for NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority. Responsibilities Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to: * Obtain personal and insurance data from the patient and inputs information into EMR system. * Monitors the flow of patients, including placing patients into rooms as needed. * Completes all necessary insurance forms for registration to ensure proper reimbursement from payors. * Prepares daily deposit, reconciliation, and daily statistical information. * Ensures an adequate stock of front office supplies and proper functioning of equipment. * Answers telephone utilizing quality customer service skills. * Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare. * Manages patient appointments scheduled via the NextCare website * Notifies back office immediately of any urgent medical concerns a patient may be experiencing * Educates patients on services offered by NextCare for their current or next visit * Promptly notifies the Clinic Manager of any patient or employee safety concerns. How you will make an impact The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum. Essential Education, Experience and Skills: Education: Minimum of high school diploma or equivalent, have a Medical Administrative Assistant Certificate or equivalent is highly desired Benefits: NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

Job Details OK01 Oklahoma City - Oklahoma City, OK FT1 $18.00 - $22.00 HourlyDescription We are seeking a dynamic and dedicated Front Desk Office Coordinator to join our top-tier Oral Surgery Practice. This is a rare opportunity to become an integral part of our successful team, where exceptional patient care is our primary focus. Our rewarding environment is perfect for high-performing team members looking to make a meaningful impact on patient experiences and practice efficiency. PRINCIPAL RESPONSIBILITIES AND DUTIES Patient Interaction: Expertly answer the phone, assist patients in scheduling appointments, and create patient accounts. Administrative Support: Check patients in, post payments, and convert treatment plans with accuracy and efficiency. Surgery Coordination: Assist with scheduling surgeries and ensure all necessary preparations are made. Team Collaboration: Work closely with other professionals to form a highly effective team, handling administrative tasks seamlessly. Versatility and Adaptability: Embrace a wide range of responsibilities and opportunities for learning and growth within the practice. MINIMUM QUALIFICATIONS Patient-Centric Attitude: Genuinely serve our patients at every level, enhancing patient satisfaction and increasing office efficiency. Positive Impact: Positively influence patients, coworkers, referring offices, and the practice as a whole. Educational Background: Completion of high school or equivalent is required. Experience Preferred: Previous oral surgery, dental, or medical experience is preferred. Administrative Skills: Proven administrative experience with a track record of growth or improvement within previous positions. Multitasking Ability: Demonstrated ability to multitask and be a self-starter in a fast-paced environment. Customer Service Expertise: Experienced with customer service techniques, ensuring a superior patient experience. Communication Skills: Superior communication skills, both verbal and written, are essential for effective interaction with patients and team members. Adaptability: Willingness to take on other duties as assigned and adapt to the evolving needs of the practice. ABOUT US ORAL SURGERY MANAGEMENT By joining US Oral Surgery Management (USOSM), you become part of a dynamic and forward-thinking organization made up of best-in-class Oral and Maxillofacial practices. Together, we have the POWER to achieve more, by creating a positive impact on the communities we serve and reinforcing our position as a top leader in the industry. We believe in the POWER of teamwork, where every member contributes to our collective success. Whether you're in clinical operations, administration, support services, etc., your role is crucial to achieving our shared mission: fueling innovation and clinical excellence, while driving worthwhile outcomes for our practices. Our POWER Values form the foundation of our ability to deliver exceptional healthcare experiences and achieve sustainable growth. Passion for Patient Care Outstanding Results Winning Attitude Embracing Continuous Improvement Respect for Self and Others Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. T he work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Receptionist - Veterinary Front Desk Salary: $12-$14 dependent on skill and experience Schedule: 2 to 3 per week, 18-25 hours total, Rotating half days Saturday once per month Shawnee Animal Hospital is hiring a part-time customer service professional to be the knowledgeable, welcoming face at our front desk. This role goes beyond typical administrative assistant duties-it's about delivering knowledgeable service while confidently communicating in the language of veterinary care. Whether discussing vaccines, explaining procedures, or coordinating appointments, your ability to speak the lingo and anticipate client needs will directly contribute to smoother appointments, stronger client relationships, and better patient outcomes. What to Expect As you join our team, expect to be supported in your work and home life with: All the benefits you deserve-medical, dental, vision, and retirement for full-time team members-plus an employee pet discount because we know your pets are family, too! Paid time off. Catch your breath with paid holidays, days of PTO, and [other PTO, ie: birthday off, mental health day, sick leave] per year. Take the time you need to recharge. 401(k) with a generous company We invest in your future while you care for our pets today. Employee referral bonus. Earn $1,000 when you refer a new team member to one of our 180+ partner hospitals across the country. Hands-on training and mentorship to support long-term growth across a variety of roles within the hospital, whether you're aiming to grow in client care, pursue hands-on animal work, or simply build a meaningful long-term role. Key Responsibilities: Be the first point of contact: Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured. Support clinical flow: Escort clients to exam rooms, assist in relaying key information between clients and clinical staff. Manage client communications: Handle incoming calls for appointments, care questions, prescription refills, and more. Make outbound calls for appointment reminders and follow-up care. Operate with accuracy: Process payments, manage invoicing, and schedule future appointments with attention to detail. Speak the language: Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology. Create a welcoming space: Help maintain a clean, organized, and client-ready environment-including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors. Qualifications: Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role Basic knowledge of veterinary terminology and procedures Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy Ability to maintain a calm, professional, and positive demeanor About Shawnee Animal Hospital Shawnee is a mixed veterinary practice that aims to provide quality care and emergency services at an affordable price in Shawnee, OK. We provide exceptional quality medicine for dogs, cats, exotics, horses, and other large animals. Founded in 1952, Shawnee Animal Hospital has a long history of service and commitment to the health of both our community's animal companions in addition to livestock.

Job Details Oklahoma City, OK Seasonal $16.50 - $16.50 Hourly AnyBox Office Agent - THE POLAR EXPRESS Train Ride, OKC Job Title: Box Office Agent - THE POLAR EXPRESS Train Ride Division/Department: Rail Events Production/Front of House Reports To: Front of House & Business Manager Type of position: Non-Exempt/Hourly Employee Classification: Seasonal Location: Oklahoma City, OK Compensation: 16.50/hour Job Summary: The Box Office Agent position works with the Front of House & Business Managers, and the Box Office Supervisor, acting as the customer service representative, assisting with the execution of the ticketing duties associated with the event. The agent is responsible for setting the first impression of the event, so efficiency and friendliness are required. Essential Duties and Responsibilities: Welcoming customers as they approach the ticketing area and assisting with any service needs Confirm reservations Acting as the point of reference for guests who need assistance or information Ability to learn and work with the Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time Make any necessary updates to customers' information, entering it into the system, and ensure that proper information has been entered before delivering tickets Acquire knowledge of on-board experience, performance highlights, and venue facilities and act as the point of reference for guests who need assistance or event information Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passengers Assist in the general care of the ticketing area, including keeping a clean and orderly space Assist in preparing first-class amenities (if applicable to location) Other duties as assigned Work Environment Able to work in cold, snowy, or otherwise inclement winter weather Ability to work weekends and evenings Ability to lift 20-pound objects Varied schedule requiring evenings, weekends, and overtime The majority of time is spent on feet What's in it for you? Serve others and create a world of make-believe and magic Great industry pay and a chance to build upon your theater network and make lifelong connections Enrich and positively impact the holiday experience for all, big and small Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates Catered meals for 5-show days Comp tickets for your friends and family Potential for end-of-season bonus The Polar Express Train Ride is an immersive production on a moving train that brings rewarding experiences to our employees. Being part of the Front of House team is an excellent opportunity to learn the business side of a production and be the first interaction our guests experience. The high-energy logistics of moving folks through parking, the box office, waiting areas, and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is also an integral part of providing customer service to our guests and support to cast and crew on the ground. With a total cast, crew and front of house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs. We strive to build a space where employees are safe and encouraged to grow throughout their time with the company. Knowing we work long days throughout our season we do our best to support our local teams through the busy schedule that is our holiday season. Qualifications Front desk, reservation, customer service experience preferred Strong leadership and communication skills Excellent customer service skills Basic computer skills Possess a well-spoken manner in personal communications

Job DescriptionSalary: DOE Do you LOVE Dogs? Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play? Do you believe in doing everything with EXCELLENCE? If you answered yes to these questions, we would love for you to come join our team! Puppy Paws Hotel and Spa is the place for you! Our goal is to serve our clients, the dogs and our team with EXCELLENCE! We strive to ensure that your experience here is both a positive and rewarding one. To treat our clients dogs as family, we should always view them as deserving of respect and LOVING care. At Puppy Paws, our goal is to improve the lives of dogs and their owners in all situations. Dogs are full of unconditional LOVE. And its our duty to CARE enough to give some of that back with EXCELLENCE! If you are wanting to join a compassionate, positive, and knowledgeable team, look no further! Our primary goals are: Focus on pet health & well-being by providing fun daily activities for pets Personal service Knowing pups and their owners! We want to continually exceed our clients expectations by building relationships and giving every dog the utmost attention and care they deserve Creating a fun and loving environment where pups enjoy spending time away from home. The Guest Service Coordinator works directly under the guidance of the Campus Managers at the Edmond and NW OKC campuses to coordinate the Guest Services team. The position will oversee all aspects of the Guest Services team. Demonstrate a high level of integrity and work ethic. Work to continually have clear, consistent communication with Campus Managers and all departments: Hotel Ops, Spa, Academy and In Home Services. Hours: 8AM-4:30PM Monday - Friday Weekends as Needed Evenings as Needed Holidays Required Requirements: Maintain a level of EXCELLENT customer service. Comfortable and confident with all sizes and breeds of dogs. Have a full understanding of all the Guest Service SOPs. Understand and operate within the Puppy Paws Service Standards. Be teachable and actively growing your knowledge and skills through continued education. Experience working in a team-oriented environment. Ability to collaborate effectively with colleagues to achieve sales goals and enhance customer experience. Attention to detail and able to take instructions well and a good memory. Able to lift up to 50lbs. Creating and maintaining a positive culture and work environment. Exhibit cooperation and teamwork with ALL departments. Maintain clear, consistent communication with Campus Managers and all other departments. Have a working knowledge of ALL department positions. Uphold Puppy Paws Core Values. Monitor all forms of client communication to make sure they are being done according to Puppy Paws Standards. Give tours of the facility and help with Pick Up & Deliveries as needed. Work off-site special events. Rotating days at each campus. Able to perform all the following job duties reliably. Job Duties: Promote Puppy Paws services (boarding, grooming, daycare, training, etc.) to prospective and current clients. Conduct facility tours and assist with pick-up and delivery services. Respond to inquiries and convert leads into bookings. Monitor client communications and ensure messaging aligns with Puppy Paws standards. Ensure all SMS clients receive a picture and a message. Follow-up with new clients to confirm services are booked and expectations are met. Daily check of reception notebooks. All receptionists are to keep track of booked services so they can be monitored and double checked. HR updates for employee issues or concerns, call ins, tardiness, etc.. Ensure checklists are relevant and the team comprehends and does their assigned checklist. Ensure SOP comprehension, communicating with team that SOPs are REQUIRED. If a member of the team sees something that needs updated or changed, please let management know. Manages productivity of team members . Maintains incident reports by following SOP. Handling of client complaints. Move to management as needed. Ensure that all Reception team employees uphold Puppy Paws Standard of customer service. EXCELLENCE! Keep supply list updated and purchase monthly supplies according to budget . Facilitates cleanliness of lobby, and front yard. Verify and follow-up on client registrations and communications. Monitor client invoicing for accuracy Training of new employees Handling of call ins for your team M-F On call Weekend Rotation Employee Appreciation Handling of course corrections and reviews as needed. Updating Daily notes for your department. Weekly L10 meetings with Campus Manager. Weekly Deposit Qualifications: Previous experience in customer service, sales, or a related field preferred Passion for animals, especially dogs, with a basic understanding of dog care and behavior Strong understanding of sales principles and techniques, including upselling, cross-selling, and a consultative selling. Ability to identify customer needs and recommend appropriate services. Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Proficient in using computers and basic office software (e.g., Microsoft Office, booking systems) Availability to work flexible hours, including weekends and holidays

Front Desk Receptionist - Full Time A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. Position Summary The Joint Chiropractic is seeking a dedicated and motivated Front Desk Receptionist to join our growing team. This role focuses on delivering exceptional patient service in a fast-paced walk-in clinic environment, handling check ins and payments, and supporting the clinic team to ensure a smooth, welcoming, and efficient patient experience. Key Responsibilities * Greet and engage patients, delivering a friendly and professional first impression. * Present and explain membership options, promotions, and service benefits to encourage conversions and renewals. * Process membership sales, upgrades, and payments accurately. * Track and report sales activity, patient visits, and conversion metrics. * Support clinic efficiency by managing patient flow and assisting the chiropractic team as needed. Qualifications * Prior experience in sales, customer service, or a client-facing role preferred. * Strong communication and persuasion skills with a customer-first mindset. * Ability to work in a fast-paced, walk-in clinic environment. * Basic computer and payment processing skills. * Reliable, professional, and goal-oriented team player. Schedule This role requires availability Wednesdays, Thursdays, Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm, with Occasional Travel. Compensation * Pay: $13.00 per hour * Performance/Sales Bonus potential * Paid Time Off * Paid Holidays * Health Insurance * 401(k) Retirement * Set 4 day workweek: Wednesdays through Fridays from 9:30am to 7:00pm and Saturdays from 9:30am to 5:00pm Why Join Us When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision. Business Structure You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary. Ready to Join the Movement? Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.

Part-time Description JOB TITLE: SCANNING CLERK ORGANIZATIONAL UNIT: FIRELAKE EXPRESS GROCERY - TECUMSEH PAY RANGE: $12.00-$17.00 Per Hour FLSA: Non-Exempt ESSENTIAL FUNCTIONS: Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of customer services. Ensure sales floor product is of highest quality and freshness. Maintain all merchandising standards, display presentation, and signage standards. Ensure that all price changes are done in a timely manner according to company policy. Ensure that signage on sales floor is maintained & accurate. Assist in comparison shopping. Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers. Communicate customer requests to management. Any other duties as assigned by management. ADDITIONAL RESPONSIBILITIES: · Perform other duties and projects as required by management PHYSICAL REQUIREMENTS: Ability to process information/merchandise through computer system and POS register system. Ability to communicate with associates and customers. Ability to read, count, and write to accurately complete all documentation. Ability to freely access all areas of the store including sales floor, stock area, and register area. Ability to operate and use all equipment necessary to perform his/her duties. Ability to climb ladders. Ability to move or transfer merchandise throughout the store generally weighing 0-75 pounds. Ability to bend and stoop. Ability to stand for prolonged periods of time (up to 8 hours). Ability to work varied hours/days as business dictates. Any other duties as assigned by supervisor. WORKING CONDITIONS: Normal office environment Note: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

NextCare Introduction NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country. At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success. What we are looking for NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority. Responsibilities Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to: * Obtain personal and insurance data from the patient and inputs information into EMR system. * Monitors the flow of patients, including placing patients into rooms as needed. * Completes all necessary insurance forms for registration to ensure proper reimbursement from payors. * Prepares daily deposit, reconciliation, and daily statistical information. * Ensures an adequate stock of front office supplies and proper functioning of equipment. * Answers telephone utilizing quality customer service skills. * Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare. * Manages patient appointments scheduled via the NextCare website * Notifies back office immediately of any urgent medical concerns a patient may be experiencing * Educates patients on services offered by NextCare for their current or next visit * Promptly notifies the Clinic Manager of any patient or employee safety concerns. How you will make an impact The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum. Essential Education, Experience and Skills: Education: Minimum of high school diploma or equivalent, have a Medical Administrative Assistant Certificate or equivalent is highly desired Benefits: NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

Do you LOVE Dogs? Do you CARE deeply and have a passion to provide a safe and loving environment for them to interact and play? Do you believe in doing everything with EXCELLENCE? If you answered yes to these questions, we would love for you to come join our team! Puppy Paws Hotel and Spa is the place for you! Our goal is to serve our clients, the dogs and our team with EXCELLENCE! We strive to ensure that your experience here is both a positive and rewarding one. To treat our clients' dogs as family, we should always view them as deserving of respect and LOVING care. At Puppy Paws, our goal is to improve the lives of dogs and their owners in all situations. Dogs are full of unconditional LOVE. And it's our duty to CARE enough to give some of that back with EXCELLENCE! If you are wanting to join a compassionate, positive, and knowledgeable team, look no further! Our primary goals are: Focus on pet health & well-being by providing fun daily activities for pets Personal service - Knowing pups and their owners! We want to continually exceed our client's expectations by building relationships and giving every dog the utmost attention and care they deserve Creating a fun and loving environment where pups enjoy spending time away from home. The Guest Service Coordinator works directly under the guidance of the Campus Managers at the Edmond and NW OKC campuses to coordinate the Guest Services team. The position will oversee all aspects of the Guest Services team. Demonstrate a high level of integrity and work ethic. Work to continually have clear, consistent communication with Campus Managers and all departments: Hotel Ops, Spa, Academy and In Home Services. Hours: 8AM-4:30PM Monday - Friday Weekends as Needed Evenings as Needed Holidays Required Requirements: Maintain a level of EXCELLENT customer service. Comfortable and confident with all sizes and breeds of dogs. Have a full understanding of all the Guest Service SOP's. Understand and operate within the Puppy Paws Service Standards. Be teachable and actively growing your knowledge and skills through continued education. Experience working in a team-oriented environment. Ability to collaborate effectively with colleagues to achieve sales goals and enhance customer experience. Attention to detail and able to take instructions well and a good memory. Able to lift up to 50lbs. Creating and maintaining a positive culture and work environment. Exhibit cooperation and teamwork with ALL departments. Maintain clear, consistent communication with Campus Managers and all other departments. Have a working knowledge of ALL department positions. Uphold Puppy Paws Core Values. Monitor all forms of client communication to make sure they are being done according to Puppy Paws Standards. Give tours of the facility and help with Pick Up & Deliveries as needed. Work off-site special events. Rotating days at each campus. Able to perform all the following job duties reliably. Job Duties: Promote Puppy Paws services (boarding, grooming, daycare, training, etc.) to prospective and current clients. Conduct facility tours and assist with pick-up and delivery services. Respond to inquiries and convert leads into bookings. Monitor client communications and ensure messaging aligns with Puppy Paws standards. Ensure all SMS clients receive a picture and a message. Follow-up with new clients to confirm services are booked and expectations are met. Daily check of reception notebooks. All receptionists are to keep track of booked services so they can be monitored and double checked. HR updates for employee issues or concerns, call ins, tardiness, etc.. Ensure checklists are relevant and the team comprehends and does their assigned checklist. Ensure SOP comprehension, communicating with team that SOPs are REQUIRED. If a member of the team sees something that needs updated or changed, please let management know. Manages productivity of team members . Maintains incident reports by following SOP. Handling of client complaints. Move to management as needed. Ensure that all Reception team employees uphold Puppy Paws Standard of customer service. EXCELLENCE! Keep supply list updated and purchase monthly supplies according to budget . Facilitates cleanliness of lobby, and front yard. Verify and follow-up on client registrations and communications. Monitor client invoicing for accuracy Training of new employees Handling of call ins for your team M-F On call Weekend Rotation Employee Appreciation Handling of course corrections and reviews as needed. Updating Daily notes for your department. Weekly L10 meetings with Campus Manager. Weekly Deposit Qualifications: Previous experience in customer service, sales, or a related field preferred Passion for animals, especially dogs, with a basic understanding of dog care and behavior Strong understanding of sales principles and techniques, including upselling, cross-selling, and a consultative selling. Ability to identify customer needs and recommend appropriate services. Strong communication and interpersonal skills Ability to multitask and work in a fast-paced environment Proficient in using computers and basic office software (e.g., Microsoft Office, booking systems) Availability to work flexible hours, including weekends and holidays