Front desk associate jobs in Norfolk, VA - 220 jobs
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Front Desk Associate
Front Desk Receptionist
Front Desk Agent
Front Desk Attendant
Mail Processing
Veterinary Receptionist
Postal Mail Processor
Postal Jobs Source
Front desk associate job in Norfolk, VA
NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card).
Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description.
Mail Processor – Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination.
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.
$24.6-39.3 hourly 1d ago
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Postal Mail Processor - No Experience Required
Postal Source
Front desk associate job in Norfolk, VA
POSTAL MAIL PROCESSOR
NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card).
Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description.
Mail Processor – Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination.
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.
$24.6-39.3 hourly 1d ago
Postal Mail Processor - No Experience Required
The Postal Service
Front desk associate job in Norfolk, VA
POSTAL MAIL PROCESSOR
NO EXPERIENCE REQUIRED – PAID TRAINING PROVIDED – JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security.
The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card).
Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail.
The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description.
Mail Processor – Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination.
The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.
$24.6-39.3 hourly 1d ago
Front Desk
Stonebridge Hospitality Associates 4.1
Front desk associate job in Virginia Beach, VA
City, State:Virginia Beach, Virginia
The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Operate the frontdesk according to standard operating procedures and with exceptional guest service.
Operate with accuracy the reservation system, check-in and checkout system and credit card system, following all safety and security procedures.
Check registration (folio) cards for completeness, accuracy, and legibility.
Maintain accurate cash sheet. Responsible for cash drawer balancing.
Operate the switchboard and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message. Repeat message back to caller to assure the accuracy of the message. Use message light to tell guests that they have a message waiting.
Know emergency procedures and how to respond.
Never say a guest's room number out loud.
Be knowledgeable of hotel promotions.
Know room rate. Also know the amenities of the rooms so you can inform guests of what to expect in their rooms.
Know physical makeup of building-exterior and interior. Know where the closest shopping, convenience store and gas station is.
Complete daily reports, audits correspondences etc. as required by your shift.
Keep lobby and office area clean at all times,
Set wake-up calls as dictated by your shift.
Prepare room status sheet for housekeeping and update housekeeping on rooms available to clean as guests checkout or leave for the day.
Take and confirm credit cards for validity and acceptability.
Lock and secure area if leaving the frontdesk, even if it is for a moment!
Create incident reports for guest injuries / issues when required.
Answer all calls within three (3) rings. All calls are to be answered in a “scripted” manner.
Take and record reservations with accuracy. Confirm as requested.
Resolve guest complaints.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
Demonstrates accuracy and thoroughness.
Monitors own work to ensure quality.
Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
Meets or exceeds productivity standards.
Produces adequate volume of work efficiently in a specific time.
Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Responds to requests for service and assistance.
Demonstrates the desire and ability to provide high quality service to both internal and external customers.
Solicits customer feedback to improve service.
Associate demonstrates INITIATIVE
Asks for and offers help when needed.
Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
Takes responsibility for own actions.
Performs work with little or no supervision; works independently.
Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to speak English fluently.
Ability to interpret and perform basic computer and POS system functions.
WORK ENVIRONMENT:
The work environment normally entails the following:
• Indoor work environment
• May be exposed to and use of cleaning chemicals throughout the shift
• Minimal to moderate noise levels consistent with hotel environment
Top of Form
PHYSICAL DEMANDS:
During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.
The physical activity normally entails the following attributes.
Position is expected to:
• Stand more than 2/3 of the time
• Walk less than 1/3 of the time
• Sit less than 1/3 of the time
• Lift up to 15 lbs
• Push / pull up to 10 pounds
Our company does not discriminate against its associates or applicants because of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability or medical condition. Equal employment opportunity will be extended to all persons in all aspects of the employer-associate relationships, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall and termination. Every reasonable accommodation will be made for disabled associates.
Resumes and applications for employment will be evaluated on the basis of qualifications to meet the requirements of the position and ability to perform the requirements of the position.
$25k-29k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
MCR Hotels
Front desk associate job in Norfolk, VA
Residence Inn Norfolk Downtown SECTION ONE: MCR Universal Role Standards CLEANLINESS and FRIENDLINESS! The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. AREAS OF EXCELLENCE Happy Guests Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: FrontDesk Agent, Role Specific Duties and Expectations
The core mission of the FrontDesk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
Other Duties and Expectations
Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
Rate Schedule: Up-to-date understanding of room rates, promotions.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
Occasionally required to lift packages or general office equipment.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship..
$25k-31k yearly est. 7d ago
Front Desk Attendant
Connect Talent Solutions
Front desk associate job in Virginia Beach, VA
Job Description
Provides customer service and support to guests with questions and inquiries via phone, direct mail, and direct contact.
Provides an enjoyable vacation experience from check in to check out. Educates the guests on hotel policies and area events and attractions. Performs as hotel curb-side greeter and express check in agent for guests upon arrival. Conducts switchboard operations and relays guest's messages/incoming mail when appropriate.
Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies. Follows up with the Front Office Manager or VSA Resorts Manager as appropriate.
Processes reservation payments, deposits, and refunds. Confirms address, telephone, and email information for all guests.
Reconciles shift activity reports and performs key and folio audits.
Enforces hotel policies and procedures.
Coordinates housekeeping and maintenance reported requests and follows up with guests.
Performs related duties as assigned or as situation dictates.
$20k-27k yearly est. 22d ago
Holiday Inn Express-Virginia Beach- Front Desk Agent - Part Time
Coastal Hospitality Associates 3.3
Front desk associate job in Virginia Beach, VA
Holiday Inn Express FrontDesk Agent - Part -Time Weekends Base Rate starting at $15.50 If you are seeking to join a GREAT company that TRULY CARES about YOU - Join our team today ?
The Holiday Inn Express Virginia Beach i
s hiring now for a weekend Part Time FrontDesk position. We are seeking awesome associates who want to grow their career in hospitality. Cross training is available in other positions as well as opportunities for full time shifts as season arrives. Our team wouldn't be complete without you ! If you want to be part of our great team and want to work now, apply immediately! What You Will Bring To This Role: The Part Time, FrontDesk Agent is responsible for the supervision of all aspects of the FrontDesk functions, in accordance with hotel standards. He/She directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Bring your excellent communication skills, leadership experience, and a passion to serve others to apply for our Part Time FrontDesk Agent role at the Holiday Inn Express Virginia Beach. How You Will Be Rewarded: In exchange for your talent, as a full time associate you will be eligible for benefits that include: A chance to learn something new every day in a fun, friendly work environment! • Paid Time Off
• Employee Assistance Program
• Employee Referral Incentive
• Company Paid Short Term Disability, Life Insurance and Accidental Death
• Company Matched 401K
• Associate Travel Discounts per Brand Guidelines
And much more .....
Some of Your Responsibilities Would Be:
Check‐in/check‐out hotel guests courteously and efficiently.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Greet customers immediately with a friendly and sincere warm welcome.
Complete the registration process confirming pertinent information including number of guests and room rate.
Make appropriate selection of rooms based on guest needs.
Processes all payments according to established hotel requirements.
Anticipate guests' needs, respond promptly and acknowledge all guests at all times
Minimum Qualifications:
1-2 years of previous FrontDesk Agent experience, preferred
Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in-person and over the phone
Previous cash handling experience
Ability to work Evenings (3:00pm to 11:00pm), weekends, and holidays
a passion to deliver True Hospitality
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position. EOE M/F/Veteran/Disabled
$15.5 hourly 60d+ ago
Seeking Front Desk Agents!
Wyndham Virginia Beach Oceanfront
Front desk associate job in Virginia Beach, VA
The Wyndham Virginia Beach Oceanfront hotel is located in the prestigious North End section of the Virginia Beach Oceanfront, where we overlook our very own semi-private beach. We thrive on excellence and take pride in building the best team possible so we may provide our guests with the memorable and stress-free stay they deserve.
Job Description
The FrontDesk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements:
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
Fundamental Requirements
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Qualifications
Education & Experience:
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required
• Computer experience required.
• Customer Services experience preferred.
Physical requirements:
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Additional Information
We are located at 5700 Atlantic Ave Virginia Beach, VA 23451.
All your information will be kept confidential according to EEO guidelines.
Background Check Requirements
:
• Must be able to pass a background check pertaining to job requirements, duties and functions.
$25k-31k yearly est. 1d ago
Front Desk Receptionist
Vision Source
Front desk associate job in Virginia Beach, VA
Job DescriptionStep Into Your Next Career at Modern Eyes Optometry: FrontDesk Receptionist Are you a natural communicator with a keen interest in helping others? Modern Eyes Optometry is excited to invite you to join our team as a FrontDesk Receptionist in Virginia Beach, VA!
Benefits & Perks:
No weekend hours - Enjoy a Work-Life Balance!
No late nights - office closes at 5:30 PM
Complimentary vision care and eyewear/contacts
A focus on quality patient care, not high volume
What We Offer:
A positive, close-knit team environment where collaboration and patient care come first.
Leadership that values your work-life balance and encourages your personal and professional growth.
The chance to make a meaningful impact on our patients' experience every single day.
Whether you're looking to grow your skills or begin a rewarding journey in the optical industry, this is the perfect opportunity to build a career you'll love.
Take the first step-apply today to join Modern Eyes Optometry as our FrontDesk Receptionist!ResponsibilitiesAs the FrontDesk Receptionist, you'll be the first point of contact, setting the tone for an exceptional optical journey. Your responsibilities will include:
Warm Welcomes: Greet and assist patients with a beaming smile, making every visit memorable from the moment they step in.
Efficient Coordination: Seamlessly manage appointments, inquiries, and patient flow to ensure a smooth and streamlined experience.
Optical Guru: Educate patients on our eyewear offerings, guiding them through frame selections and lens options with enthusiasm.
Administrative Brilliance: Handle phone calls, emails, and paperwork with precision, maintaining an organized and efficient frontdesk.
Patient Empathy: Demonstrate genuine care and understanding, creating a welcoming atmosphere that extends beyond just great vision.
Required Skills
High School Diploma or GED required.
1-3 years prior optical experience preferred, but not required.
Adaptable and flexible with the ability to multitask.
Self-motivated and detail oriented.
Interest in healthcare.
Strong communication skills.
Must present a professional appearance.
$26k-33k yearly est. 24d ago
Front Desk Receptionist
Miaar
Front desk associate job in Virginia Beach, VA
Our FrontDesk Receptionists are the face of the company and have a huge impact on the pace and environment of our office. You will be the first and last impression for all of our patients and potential new patients. We are looking for individuals with contagious personalities, desire to improve, and a passion for health and wellness!
So, who are we looking for?
Someone that looks forward to maintaining high standards.
You work hard and go straight for the goal.
You are excited about meeting new people.
You have a positive attitude and look forward to helping others.
You provide the greatest care and best attitude with our patients.
Someone with the following qualities:
Positive attitude
Ability to multi-task and be flexible
Excellent customer service
Time management and organization skills
Attention to Detail
Quality Focus
Each day you will:
Welcome and greet patients and visitors in person or on the telephone
Answer or refer inquiries
Optimizes patients' satisfaction, provider time, and treatment room utilization
Schedule appointments in person or by telephone
Comfort patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Record and update financial information, record and collect patient charges, control past due payments
Help patients in distress by responding to emergencies
Protects patients' rights by maintaining confidentiality of personal and financial information
Maintains operation by following policies and procedures
$26k-33k yearly est. 60d+ ago
Spa Front Desk Attendant
Crescent Careers
Front desk associate job in Williamsburg, VA
From the Historic Area to Hotels, Colonial Williamsburg mission that "the future may learn from the past" is part of everything we do. Colonial Williamsburg boasts a rich history as well, having hosted and entertained guests from around the globe. The Spa of Colonial Williamsburg is looking for an experienced individual to fill the position of FrontDesk Attendant and assist with all aspects of the day to day operation of the Fitness Center and provide classes to our guests.
Responsibilities of the Spa FrontDesk Attendant include, but are not limited to:
Greet guests with a warm welcome, presenting a professional, friendly demeanor.
Responsible for receiving incoming calls for appointments and scheduling them accordingly. Provide therapists with an accurate daily schedule throughout shift.
Within 2 days of arrival, call all expected guests to promote spa, salon and fitness center. Accommodate guest and member requests, answer questions and sell spa/salon services and retail and well as memberships.
Demonstrate a full knowledge of the spa's treatments and products used and sold. Assist guests with retail product selection. Promote and up sell all spa/salon services.
Handle guest complaints following established practices for guest problem resolution to ensure guest satisfaction.
Ability to provide advice to the guest in their selection of treatments to ensure a smooth and proper order of service.
Responsible for proper point of sale procedures and cash handling policies.
Process gift certificate requests including taking orders, preparing certificates, process payment and record sale.
Coordinate with housekeeping for adequate supply of robes, towels, spa guest amenities and assure the proper stocking of guest lockers.
Responsible for spa environment including background music, hospitality F&B in the relaxation lounge and members sitting area, lighting levels and water feature.
Ensure all guests and members sign in before entering the spa facility. Track all guests on daily wait list.
Complete all necessary check lists and supply re-order forms as needed.
REQUIRED SKILLS AND ABILITIES:
- High school diploma or equivalent required.
- A minimum of (2) two years of experience in a guest service capacity (preferably in-person in a hospitality setting).
- A minimum of (2) years of Administrative/organizational skill or vocational education
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Ability and desire to communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical and computer skills.
Here is what we offer to all of our associates:
* Competitive compensation
* Exceptional benefits plan for eligible associates & their family members.
* 401K matching program for eligible associates.
* Opportunity to grow with us, a top rated company on Glassdoor
* Discounts to any of our Crescent managed properties in North America for you & your family members
$21k-27k yearly est. 9d ago
Front Desk Attendant - Williamsburg Inn
Open To External and Internal Candidates
Front desk associate job in Williamsburg, VA
Upon being hired for this position, you will enter a Probationary status, working up to 40 hours per week. Upon completion of the probationary period, you could become benefit eligible.
The FrontDesk Attendant assists guests efficiently, courteously and professionally in all front office related functions including registration, cashiering and information.
Maintains a high standard of service and hospitality at all times.
Trains new employees.
Performs other duties as required.
Requirements:
Must be available to work all shifts including days, nights, weekends, and holidays
Some frontdesk or guest relations experience preferred
High school diploma or G.E.D.
Full time position
Ability to handle cash handling duties
Flexibility to include availability on short notice
Excellent public contact and organizational skills
Effective oral and written communication skills
Demonstrate the ability to:
(1) Handle guest complaints with professionalism and tact.
(2) Work effectively under pressure
(3) Stand for extended periods
(4) Respond quickly and professionally to situations
(5) Manage paperwork efficiently
Williamsburg Inn
Iconic elegance and an exceptional culinary experience. Representing the height of luxury in Historic Williamsburg, the iconic Williamsburg Inn has been reimagined to bring you the best of the old world and the new. The only Forbes Travel Guide Five-Star rated resort in the Historic Triangle. Staying true to its impressive Regency style, culinary options have been elevated to suit today's evolved tastes. You'll also enjoy stunning views of our legendary Golden Horseshoe Golf Course while you enjoy our newly expanded outdoor spaces and redesigned signature-themed suites
.
Who We Are
Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world.
Our mission is “that the future may learn from the past” through preserving and restoring 18th-century Williamsburg, Virginia's colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse people who helped shape a new nation.
Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research.
The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, and a renowned research library, the John D Rockefeller Jr Library.
Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area.
Visitors may also indulge in food and drink at our many on-site restaurants and taverns that blend a historically inspired dining experience with today's evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.
$21k-27k yearly est. 11d ago
Front Desk (Virginia Beach)
Dental Dreams 3.8
Front desk associate job in Virginia Beach, VA
The Role: Family Dental LLC in Virginia Beach, VA is hiring Dental Receptionists to join our talented and dedicated team. This position will be focused on scheduling appointments, assisting with operational goals, and providing excellent customer service. This role provides an entry level platform to understand the dental healthcare business, while simultaneously providing a pivot towards upward mobility to positions such as Lead FrontDesk, Dental Assistant, Lead Dental Assistant, Assistant Office Manager and Office Manager.
Who Are We: Family Dental LLC is a dynamic, growing company. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities.
Benefits:
Competitive compensation
Career mobility and advancement
Career training and development
Benefits package includes:
Medical & Vision Insurance
Free dental treatment at our locations
PTO
401K
Responsibilities:
Maintain a high level of customer service at all times
Work as part of a team with emphasis on communication
Schedule patient appointments per month and daily patient goals
Answer phones and confirm appointments
Greet and check-in patients
Accurately verify dental benefits
Maintain detailed patient records in a fast-paced environment
Collect payments, co-payments, and deductibles
Create insurance claims and submit pre-authorizations to insurance companies
Pull patient charts for future appointments when necessary
Maintain a clean and professional office environment
Assist with presenting and/or explaining treatment plans
Qualifications:
Bilingual (Spanish)
Customer Service experience
Dentrix and/or Eaglesoft
KOS Services Inc. / Family Dental LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
$27k-33k yearly est. Auto-Apply 45d ago
Part-Time and full-time Veterinary Receptionist
Alliance Animal Health 4.3
Front desk associate job in Yorktown, VA
Animal Emergency Center of Yorktown is an emergency / urgent care hospital in Yorktown, VA. Our technician and support team are tenured and highly capable of supporting our veterinarians with any patient needs that come through our doors! Our practice remains innovative in offering the latest medical techniques and equipment available. Best of all, our hospital culture! We support one another, love to keep learning (and mentoring others), enjoy a challenge and live for the moments where we make each other laugh. We even have a pizza fund and love to bring snacks to share!
To learn more about us, click *********************************
Job Description
* The available shifts for this position include 5:15 pm - 10 pm Friday, Saturday and Sunday, and/or 7pm to 2am on Monday, Tuesday, Thursday and Sunday*
Job duties include, but are not limited to:
Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
Whether you're looking to just be a master of your role or trying to grow into that next career move, you'll have opportunities through a variety of virtual and hands on, interactive training and continuing development.
Qualifications
We're looking for:
* Part-time or full-time.
* Experienced Receptionist with a minimum of 1-year veterinary experience preferred.
* Compassionate and calm team player.
* Ability to multi-task.
* Strong communication skills.
* Highly organized and possess computer skills.
* Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information
* The available shifts for this position include 5:15 pm - 10 pm Friday, Saturday and Sunday, and/or 7pm to 2am on Monday, Tuesday, Thursday and Sunday*
Pay Range: Starting at $16, increasing dependent on level of experience.
We offer our staff:
* Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
* Employee Assistance Program
* Paid Vacation and Sick Time for ALL Employees
* Paid Bereavement Program
* Paid Parental Leave Program
* Competitive Compensation
* Continuing Education Allowance (applies to licensed/registered/certified roles)
* Tuition Assistance Program
* Access to a CVA/CVT/CVPM Partnership through Penn Foster
* Career Development Opportunities
* Referral Bonus Program for most positions!
* Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
* Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: ***********************************************************
$16 hourly 2d ago
Copy of Front Desk Receptionist Gloucester & Williamsburg Offices
Hampton Roads Otolaryngology Assoc
Front desk associate job in Hampton, VA
Job Title: FrontDesk Receptionist
Department: FrontDesk
Reports To: Office Manager
Hours of Availability: 7am-7pm Monday through Friday
Essential Duties and Responsibilities:
This position is one of most importance! You are the first one to engage with patients or visitors whether contact is made in person or by telephone. It is your responsibility to ensure that they are checked in and acknowledged in a timely manner.
HOURS OF AVAILABILITY: 7:00AM to 6:30PM -- Hours vary based on day and office location.
JOB DUTIES
Greet and welcome all patients and visitors in a courteous, polite and helpful manner.
Work with clinical staff to assure smooth patient flow.
Other duties as assigned by management.
ENT CHECK IN
Direct patients to appropriate waiting area for their visit.
Check in all patients.
Provide patients with appropriate forms that need to be completed
Review all patient new and updated paperwork for accuracy and completeness.
Make necessary changes to the patients EMR updates and review for accuracy. (Updates, new insurance, new paperwork)
Update in PM any name, insurance or address changes by the end of the same business day.
Scan and file all patient documents
Collect co-pays and or self-pay balances. Notify account specialist if patient has questions regarding account.
Prepare and balance daily financial logs. (closers)
ENT CHECK OUT
Check out all patients
Schedule follow up appointments as indicated on the encounter form.
Scan and file all patient documents
Monitor all patient document and medication pick up area, if anything is dated 2 weeks or older return it to the appropriate department.
ALLERGY/AUDIOLOGY CHECK IN/OUT-
Check in all patients
Make necessary changes to the patients EMR Updates and review for accuracy. (Updates, new insurance, new paperwork)
Update any name, insurance or address changes
Collect co-pays and or self-pay balances. (Notify account specialist if the patient is not able to make a payment and they will meet with the patient)
Prepare and balance daily financial logs
Confirm appointments/Confirmation calls
Inform allergy shot patients of their balances as they are checked in
EXTRA DUTIES:
Any duties assigned by manager or supervisor
Appointment reminder calls
Call “no-show” patients and message the doctors regarding the outcome
Daily Tasks for assigned provider:
Calling and rescheduling assigned provider's bump list
Printing add-on encounter forms for assigned provider
Check that usual provider is correct for assigned provider
Prepare patient update paperwork for assigned provider
Call unconfirmed patients on assigned provider's schedule
FRONT DOOR SCREENING: (When Applicable)
Greet patients as they approach the front door
Ask patients the designated screening questions
Take the temperature of everyone who is entering the building
Monitor the patient volume in the waiting room
Direct patients to designated check in places once they have been screened
Requirements
JOB REQUIREMENTS
Ability to work under pressure
Ability and willingness to treat all patients with the utmost kindness, respect and consideration in the most trying situations
Friendly personality with a desire to work with the public
Ability to handle multi-functions
Knowledge of computers and EMR
Knowledge of basic bookkeeping and office functions
Ability to balance financial logs and money received
Must be available between the hours of 7:00 am and 6:30 pm Monday thru Friday
QUALIFICATION, EDUCATION AND EXPERIENCE
High School graduate / GED
One year of medical frontdesk experience in a similar setting
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
Must be able to work in a fast-paced environment
Must be able to be on your feet for long periods of time
Lift, position and/or transfer patients of variable weights
Lift supplies/equipment
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to hear and talk. The employee is regularly required to reach with hands and arms.
$26k-33k yearly est. 60d+ ago
Front Desk Receptionist - Suffolk
Rodgers and Rodgers Consulting
Front desk associate job in Suffolk, VA
Job DescriptionBenefits:
Competitive salary
Wellness resources
Flexible schedule
Paid time off
Benefits/Perks
Great Work Environment
Competitive Compensation
Job Summary
We are seeking an experienced, dedicated and skilled receptionist to join our team! As our FrontDesk Receptionist you will ensure every guest receives exceptional service. The ideal candidate has a strong background in customer service and a positive attitude. We are a medical practice that provides services to veterans and service members. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and support to our valued veterans and their families.
Responsibilities:
Greet and welcome veterans, visitors, and staff in a courteous and professional manner.
Verify patient demographics and provide intake forms.
Manage the appointment calendar and sign-in sheets efficiently.
Assist veterans with completing necessary forms and paperwork as needed.
Perform basic screening checks such as temperature or blood pressure checks
Provide basic and accurate information in-person and via phone/email especially as it relates to directions to the office via use of internet maps/GPS if needed.
Perform other clerical receptionist duties such as filing, photocopying, scanning and faxing
Maintain a clean and organized office space.
Order office supplies and keep inventory of stock
Collaborate with medical staff and management to ensure seamless patient flow and efficient clinic operations.
Answer phone calls and emails promptly and direct them to the appropriate person or department.
Maintain office security by following safety procedures and controlling access via the reception desk
Adhere to all HIPAA regulations and patient confidentiality guidelines.
Qualifications/Requirements:
High school diploma or higher.
Proficiency in computer skills is a crucial. Experience with Apple products and Google suite is preferred.
Proven experience as a receptionist or in a customer service role.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Sensitivity and empathy towards veterans and their unique needs.
Excellent customer service skills
Attention to detail
This is a part-time position requiring at least 2 full days a week.
$25k-33k yearly est. 22d ago
Front of House Receptionist
Rob Peetoom
Front desk associate job in Williamsburg, VA
Rob Peetoom Williamsburg
Join our dynamic crew in Williamsburg, Brooklyn, as the welcoming face of our vibrant Rob Peetoom location. This isn't just a job; it's an opportunity to immerse yourself in the vibrant world of beauty and style, with a brand that boasts both local charm and international acclaim.
Who are we?
From our beginnings in 1969, Rob Peetoom has paved the way in the beauty industry, establishing a benchmark for top-tier services, expert stylists, and unparalleled salon experiences. Rooted in the belief that your hair should reflect your unique personality and lifestyle, we've cultivated a culture where looking good means feeling great. Our journey has taken us from our humble beginnings in the Netherlands to an international presence, including 10 locations in the Netherlands, three hair spas in Bali, and renowned academies spanning all three countries.
We pride ourselves not only on our exceptional services but also on our commitment to education and community. Our founder is passionately involved in establishing a non-profit beauty school in Indonesia, empowering locals with valuable skills. Meanwhile, our CEO, Rochelle Peetoom, is spearheading initiatives for organic, quality growth, with a keen eye on expanding our reach to places like Milan.
In 2018, we brought our signature style and expertise to the heart of Brooklyn's trendsetting Williamsburg neighborhood. Join us as we continue to redefine beauty standards and make a positive impact on both our industry and the communities we serve.
What is the role?
As the Front of House Receptionist, you'll be the welcoming face of our salon, ensuring every guest feels valued and at ease from the moment they walk through our doors. Your role is crucial in shaping the first impression of our salon, managing appointments, and providing exceptional customer service. You'll coordinate the flow of clients, support our stylists, and maintain the overall atmosphere of our space. Your attention to detail, friendly demeanor, and organizational skills will help create a seamless and enjoyable experience for our guests. If you're passionate about delivering outstanding service and being a key part of a dynamic team, this is the perfect opportunity for you.
Key Responsibilities:
Maintain Professionalism: Uphold a professional appearance and a friendly, welcoming, and solution-oriented attitude toward clients and employees.
Salon Operations: Oversee daily salon operations, including opening and closing procedures. Ensure that throughout the day, details and tasks are attended to in order of priority.
Scheduling Expertise: Learn, master, and utilize our software, Zenoti, to manage appointments efficiently. Be keen to learn and observe employees' individual booking needs and preferences, upsell services, rebook appointments, and continuously optimize the book.
Client Interaction: Welcome clients, answer phone calls, manage payments, and handle client inquiries.
Sales & Promotions: Demonstrate a commercial mindset with motivation to sell, inform clients, and boost seasonal promotions.
Salon Upkeep: Ensure the salon is kept neat and clean, adhering to high standards of maintenance. Maintain fresh flowers and ensure there is always enough stock of essentials like toilet paper, coffee, and prosecco.
Team Leadership: Lead and guide salon assistants, fostering a supportive environment.
Efficiency Support: Create a smoothly run salon environment where stylists can perform their best work.
Flexible Availability: Ability to work a flexible schedule, including weekends and nights.
Customer Service: Handle customer complaints with grace and professionalism.
Organizational Skills: Exhibit excellent organizational and communication skills.
Industry Experience: Previous salon experience is preferred, along with a passion for the beauty industry. You also must have experience with Zenoti, or a similar booking system.
Work Hours: This role can be full-time or part-time, depending on your availability.
Compensation and Benefits:
Hourly Wage: $18 per hour.
Product Discounts: Enjoy exclusive discounts on our premium products.
Complimentary Services: Receive complimentary salon services as part of our employee appreciation program.
Professional Development: Opportunities for ongoing training and career growth within our expanding company.
Work Environment: Be part of a supportive and vibrant team in a stylish and professional setting.
Flexible Schedule: Options for full-time or part-time work to suit your availability.
Sick Pay: Sick pay is covered.
Vacation Pay: Vacation pay is available for full-time employees.
How to Apply:
Think you'd be a great fit? Send us your resume with a cover letter using the button below or send your resume to ***************************.
Rob Peetoom is committed to equal employment opportunities and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status.
Apply now
$18 hourly Easy Apply 60d+ ago
Front Desk Agent
Connect Talent Solutions
Front desk associate job in Virginia Beach, VA
A Frontdesk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, and handles all special requests for services or information, in accordance with standard policies and procedures. Some of Your Responsibilities Would Be:
Maintain positive guest relations at all times. Work to resolve guest complaints, ensuring guest satisfaction.
Maintain knowledge of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
Maintain and secure a cash bank to perform job functions.
Verify guest information upon arrival and departure
Obtain method of payment from guests (credit or cash)
Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
Resolve discrepancies on the room status report with Housekeeping.
Process all check-outs.
Maintain all guest information and hotel occupancy status using Brand systems
Minimum Qualifications:
Must be able to perform: mathematical skills; basic accounting functions; basic computer skills in Word and Outlook; complete reports; and communicate with guests.
Candidates must be able to stand for a full eight (8) hour shift.
Candidates must be willing to work a flexible schedule to include days, nights, weekends and holidays.
Required Characteristics:
Highly developed computer skills.
Well organized and detail-oriented.
Ability to work independently and with diverse groups of individuals.
Display initiative, perseverance and analytical skills.
Highly developed communication skills.
Professional and ethical in all situations.
Excellent customer service skills.
Quick learner with strong work ethic.
Team player and ability to get along with others.
Exemplary written and verbal communication skills
$25k-31k yearly est. 60d+ ago
Seeking Front Desk Agents!
Wyndham Virginia Beach Oceanfront
Front desk associate job in Virginia Beach, VA
The Wyndham Virginia Beach Oceanfront hotel is located in the prestigious North End section of the Virginia Beach Oceanfront, where we overlook our very own semi-private beach. We thrive on excellence and take pride in building the best team possible so we may provide our guests with the memorable and stress-free stay they deserve.
Job Description
The FrontDesk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
General Requirements:
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
Fundamental Requirements
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Qualifications
Education & Experience:
• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required
• Computer experience required.
• Customer Services experience preferred.
Physical requirements:
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
Additional Information
We are located at 5700 Atlantic Ave Virginia Beach, VA 23451.
All your information will be kept confidential according to EEO guidelines.
Background Check Requirements:
• Must be able to pass a background check pertaining to job requirements, duties and functions.
$25k-31k yearly est. 60d+ ago
Front Desk Agent
MCR Hotels
Front desk associate job in Newport News, VA
Courtyard Newport News Airport
SECTION ONE: MCR Universal Role Standards
CLEANLINESS and FRIENDLINESS!
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.
AREAS OF EXCELLENCE
Happy Guests
Spotless Cleanliness
Product Consistency & Quality
Teamwork
Duties and Expectations
1. Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
Name Use: Use the guests' names whenever possible, ensuring they feel properly welcomed.
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores.
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency.
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
Events: Awareness and support for all groups and events at the hotel.
Technology: Understanding of relevant technology for each role.
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.
2. Spotless Cleanliness
Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.
3. Product Consistency & Quality
Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.
4. Teamwork
Communication: Communication between Team Members should be clear, honest, and professional.
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR's guests.
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.
SECTION TWO: FrontDesk Agent, Role Specific Duties and Expectations
The core mission of the FrontDesk Agent is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner.
Other Duties and Expectations
Check-in/Out Efficiency: All guests checked-in/out in a timely manner. All guests should be contacted after check-in to ensure their room is satisfactory and there is nothing else required to make their stay more comfortable.
Rate Schedule: Up-to-date understanding of room rates, promotions.
Incoming Mail: Receive and note all incoming mail as required per the daily shift checklist.
SECTION THREE: Success Metrics
Happy Guests
Management Performance Ratings
Guest Satisfaction Scores/Intent to Return
Spotless Cleanliness
GM/AGM Spot Checks
Leadership Walk-throughs (RVP, etc.)
Guest Ratings/Reviews
Product Consistency & Quality
Checklist Tracking
Management Performance Ratings
Guest Ratings
Teamwork
Management Performance Ratings
SECTION FOUR: Qualifications & Requirements
Qualifications & Requirements:
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Can-Do Attitude: Must have a positive attitude and willingness to learn.
Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Communication Skills: Must be able to convey information and ideas clearly.
Hospitality and Guest Service: Must have a desire to serve all guests.
Age Requirement: Must be 18 years of age or older to perform this job.
Schedule and Travel:Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Breaks: Clock in/out for breaks at the designated time on your schedule.
Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Physical Working Demands & Working Environment:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to:
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.
Occasionally required to lift packages or general office equipment.
The noise level in the work environment is usually moderate (phone ringing, and heavy communication between co-workers and customers).
Language + Reasoning Skills:
Read, write, understand and communicate with others effectively using the English language.
Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
How much does a front desk associate earn in Norfolk, VA?
The average front desk associate in Norfolk, VA earns between $19,000 and $33,000 annually. This compares to the national average front desk associate range of $20,000 to $35,000.
Average front desk associate salary in Norfolk, VA
$25,000
What are the biggest employers of Front Desk Associates in Norfolk, VA?
The biggest employers of Front Desk Associates in Norfolk, VA are: