Front desk associate jobs in Pompano Beach, FL

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records, and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Schedule: Morning - 7am - 3pm Afternoon - 3pm - 11pm Overnight - 11pm - 7am What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $16- $18 Hourly Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Requirements Previous experience in front desk operations or hospitality management is preferred. Strong phone etiquette and communication skills are essential. Familiarity with hotel management software is a plus. Bilingual abilities are highly desirable to accommodate diverse guests. Ability to work flexible hours, including weekends and holidays as needed. Excellent organizational skills with attention to detail. A passion for providing outstanding guest services in a resort or hotel environment Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: * Demonstrates excellent customer service, communication, and time management skills. * Monitors Emergency Response System. * Greets and directs Residents, guests, and invitees. * Monitors and controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner. * Monitors and controls access to the building. * Maintains daily log, records, and forms. * Resolves and follows-up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on-site property manager. * Follows safety procedures and maintains a safe work environment. * Other duties as required. Skills & Qualifications: * High school diploma or equivalency preferred. * College level courses in business or hospitality preferred. * Two (2) to three (3) years of business experience preferred. * Computer literacy: command of information system hardware/software is preferred. * Effective written and verbal communication skills. * Multiple language fluency is desirable. * Strong customer service, communication and interpersonal skills required. Physical Requirements: * Ability to lift 30 - 50 lbs. * Work in an upright standing or sitting position for long periods of time. * Handle, finger, grasp and lift objects and packages. * Reach with hands and arms. * Communicate, receive, and exchange ideas and information by means of the spoken and written word. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Complete all required forms. * Ability to work extended hours and weekends based on project requirements. * Ability to respond to emergencies in a timely manner. Schedule:Flexibe What We Offer: As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $20.00 per hour Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Front Desk Receptionist - Part Time A better way to deliver care starts here! The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. Position Summary The Joint Chiropractic is seeking a dedicated and motivated Front Desk Receptionist to join our growing team. This role focuses on delivering exceptional patient service in a fast-paced walk-in clinic environment, handling check ins and payments, and supporting the clinic team to ensure a smooth, welcoming, and efficient patient experience. Key Responsibilities * Greet and engage patients, delivering a friendly and professional first impression. * Present and explain membership options, promotions, and service benefits to encourage conversions and renewals. * Process membership sales, upgrades, and payments accurately. * Track and report sales activity, patient visits, and conversion metrics. * Support clinic efficiency by managing patient flow and assisting the chiropractic team as needed. Qualifications * Prior experience in sales, customer service, or a client-facing role preferred. * Strong communication and persuasion skills with a customer-first mindset. * Ability to work in a fast-paced, walk-in clinic environment. * Basic computer and payment processing skills. * Reliable, professional, and goal-oriented team player. Schedule This role requires availability Tuesdays, Wednesdays, Thursdays from 9:30am to 7:00pm with Occasional Travel. Compensation and Benefits * Base Pay: $15.00 per hour * Bonus potential * 3 day workweek: Tuesdays, Wednesdays, Thursdays from 9:30am to 7:00pm * Employee Discount on Chiropractic Healthcare * Lunch Breaks * Additional hours available if interested Why Join Us When you join The Joint, you're not just starting a new job, you're joining a movement. Our innovative model removes the barriers to care so that you can focus on what matters: helping patients feel better every day. You'll enjoy the stability of a full-time role, the freedom to grow your skills, and the support of a values-driven company where Trust, Respect, Accountability, Integrity, and Excellence shape every decision. Business Structure You are applying to work with a franchisee of The Joint Corp. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own terms of employment, including wage and benefit programs, which may vary. Ready to Join the Movement? Apply today and start moving your career in the direction you want. For more information, visit ***************** or follow the brand on Facebook, Instagram, Twitter, YouTube and LinkedIn.

Welcome Desk staff is the first line of contact for Anatomy members and guests. Provide superior customer service while assisting them in membership questions, facility questions, and merchandise purchases. Must be able to convey and enforce policies while still maintaining poise and a positive demeanor. Must Haves Communicating with supervisors, peers, or subordinates: Must provide information to supervisors, and co-workers by telephone, in written form, e-mail, or in person in a timely and efficient manner. Qualifications Must be at least 18 years or older to apply. Responds to members requests with a can-do attitude. If its an issue that you cannot resolve, relay the information to the manager/supervisor on duty to handle Must have a friendly, outgoing personality and enjoy social interaction Must have a cooperative, positive and optimistic attitude. Must exhibit enthusiasm for the club and for the job. Must be a patient, courteous listener, and able to show empathy Must have the ability to prioritize and work within a fast paced environment. Abel to work as part of a team Demonstrate excellent problem solving and communication skills Schedule Needs Have flexibility with their schedule Have ability to work weekends, holidays, early morning and /or late evenings Key Responsibilities Greet and provide prompt courteous customer service. Assists members and guest with questions and product selection. Maintain a positive attitude and take initiative. Maintain excellent communication skills: phone, within a team, and between co-workers Maintain product knowledge for products at front desk. Working knowledge of Club Ready so can perform following tasks: PT, Membership, Pilates, Stretch and Merchandise Sales Provide answers to simple billing inquiries. Search for prospects and members.Maintain Anatomy aesthetic, appearance, atmosphere, and culture. Work as a cohesive team with all Anatomy team members to ensure efficiency and effectiveness. Daily Procedures Answer any questions, providing information about the club, class schedule, instructors and trainers, etc. Utilize cash and Club Ready POS system management Receive and process membership and service payments Guide customers with regards to the latest club promotions, discounts, and/or special events. Receive deliveries and ensures they are taken to their proper destination within the club. Maintain a personal, professional and helpful image upholidng Anatomys customer servicew standards Daily Expectations Maintain cleanliness of the desk, desk area, and lobby No personal tasks (i.e. texting, emailing, web surfing, personal phone calls Keep front desk area (top and behind) and lobby neat and tidy Stay up to date on interdepartmental communication emails Communicate in a timely manner to the Membeship Sales Teams (via email and text) any guests or non-members interested in touring the club Have a pleasant demeanor when addressing all members and guesst entering and leaving the club When greeting members and guests in person or on the phone, voice is always smiling. Make eye contact when speaking to members and guests. Follow and complete Opening and Closing checklists provided.

Responsibilities: Greeting Patients: Welcoming patients and visitors in person or by phone Scheduling: Scheduling appointments, confirming appointments, and rescheduling cancellations Verifying: Verifying patient insurance information and demographics, and registering patient accounts Collecting: Collecting copays and past due balances, and providing receipts for payments Maintaining: Maintaining patient records and accounts, and ensuring the cleanliness of the front office Answering: Answering questions and referring inquiries Assisting: Assisting patients with filling out insurance forms and other records Notifying: Notifying providers of patient arrivals and late arrivals Using technology: Using practice management software, patient portals, and other technology to manage scheduling and interact with patients

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Experience Ambassador resolves residents' inquiries related to in-property and off-premises attractions, facilities, services, or activities. Experience Ambassadors are responsible for engaging directly with residents and with homeshare guests prior to and throughout their stay at our communities. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service Establish rapport with residents and guests so they always feel loved Serve as the first point of contact between guests and the organization Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience Resolve disputes promptly with the goal of achieving customer satisfaction Increase company reputation and ensure sustainable growth by discussing the benefits of living at the property, distributing active marketing materials, and providing exemplary service to residents Answer, record, and process all calls, messages, requests, questions, or concerns Run daily reports, identify any special requests, and check reports for accuracy Protect the property and its residents by monitoring who comes in and out of the premises Proactively identify potential issues and take the appropriate action to resolve them, informing management when necessary Constantly increase residents' benefits through active marketing and partnership with the neighboring businesses Increase resident satisfaction and retention within the community through programming alongside the Director of Services, General Manager, and one-on-one contact Remain knowledgeable of local activities and establishments in the area to offer recommendations, answer questions, and give directions Manage building access for guests, residents, and authorized vendors using key system technology Maintain the atmosphere and cleanliness of entry lobbies and common spaces by stocking and taking inventory of refreshment stations, cleaning up immediate areas and any other necessary tasks to ensure guests and residents feel welcome Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager Fully comprehend emergency procedures and the property evacuation plan, and assist with locking elevators open for emergency crews Develop and maintain positive working relationships among building staff Store luggage and politely handle early check-in, late checkout, and any other requests when necessary Assess property and inform maintenance team of any need for repair or cleaning, including receiving and logging resident service requests and following up to ensure completion Have full knowledge of and be compliant with all property safety and emergency procedures and follow all local, city and federal regulations Assist with administrative duties such as light copying, package management and other requests as deemed necessary by management and residents Work on special projects as deemed necessary by management Perform other related duties and assignments as needed and assigned Skills and Experience High School Diploma or equivalent required; some college preferred A minimum of one year of experience working in hospitality or customer service industry required Multifamily experience preferred Excellent interpersonal skills and the ability to communicate effectively with residents, guests, team, management, and third-party vendors in person, by telephone, and via email or text Computer savvy with the capacity to learn and master multiple software systems Ability to analyze, organize, prioritize, and follow up with a strong sense of urgency Active listening skills, strong attention to detail, and strong organizational skills when responding to inquiries and requests Proactive decision-making and problem-solving skills Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars. *Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Job Details 612 - Pompano Beach Tru Home 2 - Pompano Beach, FL Full Time AnyDescription Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. JOB SUMMARY Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor. Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor/manager. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested by supervisor/manager. Qualifications KNOWLEDGE, SKILLS & ABILITIES The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. Prior hospitality experience preferred, but not required. Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Ability to read, listens, and communicates effectively in English, both verbally and in writing. Ability to access and accurately input information using a moderately complex computer system. Hearing and visual ability to observe and detect signs of emergency situations. PHYSICAL DEMANDS Ability to stand and move throughout front office and continuously performs essential job functions. Stand 95% of shift Lifting up to 25 pounds maximum. Occasional twisting, bending, stooping, reaching, standing, walking. Frequent talking, hearing, seeing and smiling. Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] APPLY HERE- ******************************************************************************************************************* We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming is a must! The pay for this position is $15 per hour. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents/guests. Follow property-specific systems to receive and sign for deliveries to ensure efficient delivery to residents. Facilitate contractor arrivals/departures and realtor/potential home buyer/renter visits. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. These are the qualities and attributes we're looking for in this position- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive APPLY HERE- ******************************************************************************************************************* Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. APPLY HERE- ******************************************************************************************************************* We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legal to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status. At the time of this ad, the position pays $15 per hour.

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions. Job Description * Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Check departing guest out of the the hotel as per hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints * Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions. * Deliver and maintain Hilton's Brand Standards. Job Requirements * Applicants must possess excellent customer service and computer skills * Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays * Ideal candidate has previous OnQ and hotel experience Benefits: * Vacation, Sick and Holiday Pay * 401(k) with company match of 4% * Medical, Dental, Vision and Life Insurance * Short and Long Term Disability * Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance * Hilton Team Member Travel Discounts * Free Uniforms, Safety Shoes and Team Member Parking Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************to let us know the nature of your request.

About Us Discover the hidden gen of Kimpton Fort Lauderdale Beach, nestled just steps from the serene shoreline. Our resort offers guests a unique vantage point of the city's vibrant boating life, along with a comprehensive experience of luxurious accommodations, events, dining and cocktails. We provide a wide range of career opportunities, whether you're seeking seasonal roles or a long-term career in hospitality. Our team is eager to welcome you into our family, where you'll join a passionate group that works hard, has fun and supports one another. As part of the HEI family, you'll benefit from our HEI Loves culture, which celebrates our associates with competitive compensation, exceptional benefits, and generous PTO programs. Enjoy access to health and wellness packages, robust retirement plans, travel benefits, product and service discounts, and much more. Join us at Kimpton Fort Lauderdale Beach and become a valued member of our dedicated team today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Essential Duties and Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. • Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. • Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About Us At Reboot Staff, we specialize in shaping tomorrow's leaders by providing exceptional staffing and development opportunities across industries. Our mission is to empower talented individuals and equip them with the tools, mentorship, and vision needed to drive long-term success - both personally and professionally. We believe that great companies are built by great people, and we're committed to helping every team member grow, learn, and lead. Job Description We are seeking a reliable and customer-oriented Front Desk Agent to join our team in Miami, FL. The ideal candidate will be the first point of contact for guests and clients, providing courteous and efficient assistance while ensuring a smooth and welcoming front desk experience. Responsibilities Greet and assist visitors, clients, and employees with professionalism and warmth. Handle phone calls, inquiries, and correspondence promptly and accurately. Manage check-ins, scheduling, and administrative tasks efficiently. Maintain an organized and professional reception area. Support internal departments with coordination and communication. Ensure confidentiality and a high level of customer satisfaction at all times. Qualifications Qualifications Strong interpersonal and communication skills. Professional appearance and demeanor. Excellent organizational and multitasking abilities. Proficiency in office software and standard administrative tools. Detail-oriented, reliable, and service-driven mindset. Additional Information Benefits Competitive salary ($48,000 - $52,000 per year) Growth opportunities and professional development Supportive and collaborative team environment Comprehensive training and mentorship Stable, full-time position with long-term potential

Bring your dog to work? That's right! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual that will be the first point of contact as a Front Desk Coordinator. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus! What we offer: Let's look at what Dogtopia does for you! • It's always bring your dog to work day! • Education in basic dog obedience and training • Fun, dynamic team culture with more than 60 locations • Career progression based on performance • Additional certification programs available • Competitive wages with flexibility in scheduling • Learn key skills related to customer service, teamwork, or even sales! Now that we have the fun out of the way let's get into what you can offer us. • Day to day Duties o Data entry o Creating Pet Parent Charts o Greeting EVERYONE that walks in or out of Dogtopia! o Understanding Dogtopia's retail items o Understanding our Dogtopia-isms The rules by which we, as Dogtopians live by are: We LOVE life unconditionally like a dog. We STAY loyal to our pack. We CHASE the absolute highest standards of safety. We PLAY to our fullest potential. We TREAT every day like It's the Most Exciting Day Ever! • Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete o Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards. o Inventory management of cleaning, dog and First Aid supplies. o Dismisses dogs proactively with ongoing behavior issues and monitors action plans to retain those with minor issues. • Customer Service and Presentation o Maintains a neat and organized Front Desk team and area at all times. o Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards. o Answer phones, e-mails and questions from pet parents o Strive for high customer review ratings! o ENJOY your team! GROW your team! And PLAY to your fullest potential As the Front Desk Coordinator you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: ******************************************* Job Types: Full-time, Part-time Ability to commute/relocate. Work Location: In person

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport. Job Description Opening Fall 2025, the Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel will also have over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views. To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous, professional and engaging manner. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Empathetically listen to guest inquiries and provide appropriate responses. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.). Block rooms in the computer and follow through on designated requirements. Pre-register designated guests and prepare key packets. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Maintain confidentiality of all guests and hotel information. Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments. Maintain guest history files on all guests. Accommodate room changes expediently. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction. Issue safe deposit boxes to guests and ensure security of key. Monitor, send and distribute guest faxes. Generate, print and distribute daily and weekly reports. Resolve discrepancies on the room status report with Housekeeping. Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Be familiar with the hotel's phone and alarm system. Be familiar and able to offer suggestions on local attractions and businesses. Deliver personalized, memorable guest experiences by utilizing the Power of One. Perform other duties and special projects as assigned by Front Office Management. Qualifications QUALIFICATIONS: Previous hotel front desk and/or customer service experience is strongly preferred. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone. Ability to accurately and efficiently input information into computer systems. Ability to work cohesively with co-workers both within and outside of your department. Ability to compute accurate mathematical calculations. Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. Previous cashiering experience is preferred. Must be able to work a variety of shifts, including weekends and holidays. ENVIRONMENT & POSITION ANALYSIS: Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand, walk or sit for an extended period or for duration of work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. TOOLS & EQUIPMENT: Desktop computer (Opera, GoConcierge, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine, two-way radio dispatch, scanner Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Job Description Responsibilities: Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards. Physical Requirements: Must be able to stand for long periods of time. Job Functions: Completes daily duties and checklist to ensure the front desk operates smoothly. Assists guests with their requests in an appropriate manner. Handles guest's complaints in a positive manner. Knows when to communicate guest complaints to the Supervisor/Manager on duty. Make decisions that benefit the hotel and the hotel guests. Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction. Understands how a hotel and all the hotels departments operate. Is able to work with a variety of people without any problems. Is friendly and courteous towards guests and peers. Has a pleasant speaking voice. Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business. Is able to anticipate guest needs. Makes hotel reservations and notes special details. Takes incoming calls and transfers to other departments accordingly. Provides guests with accurate hotel facility information. Handles Concierge duties when the Concierge is not on duty. Gives proper pass on during shift change. Monitors hotel room key inventory. Ensures we get all keys back at check out. Maintain all front desk logs for back up purposes. Keeps front desk area cleaned and organized. Other duties as assigned Job Requirements: Computer Skills Multi task and fast learner ability Flexible Detail Oriented

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Desk team as a Front Desk Agent located at SLS LUX, Miami. JOIN THE SLS FAMILY TODAY! Job Purpose: Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program. Duties & Functions: • Actively welcome, greet, and check guests in • Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings' • Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up • Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc. • Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries • Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process • Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken • Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with THE COMPANY confidentiality standards • Ensure the correct procedure and policy standards are adhered to • Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies • Complete the appropriate reports and audits during the overnight shift • Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc. • Encourage up-selling in order to maximize rates • Ensure work areas are cleaned and maintained at all times • Any other reasonable duties as assigned by the supervisor or manager • We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service Job Description ADDITIONAL RESPONSIBILITIES • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information. • Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed. • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. To be aware of and ensure constant compliance with all necessary operational policies including: • Health and Safety • Food Hygiene • Maintenance • Emergency Procedures • Liquor Licensing SUPPORTIVE FUNCTIONS In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Attend mandatory meetings including divisional meetings, staff meetings, etc. • Participate in community events and ensure corporate social responsibility goals of the company are met. • Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used. • Keep the work area clean and organized. • Ensure confidential documents are kept in a secured area. • When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized. • Complete other duties as assigned by the Department Head. • Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards. • Ensure compliance with the company's policies and procedures. OTHER DUTIES Assimilate into the company's culture through understanding, supporting, and participating in all the company elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property. SAFETY REQUIREMENTS Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager. Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed. Must have the ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment. GROOMING/UNIFORMS All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process. OTHER Additional language ability preferred. Qualifications SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. • Bachelor's Degree preferred. High School Diploma or equivalent required • One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel • Ability to work overnight • An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred • Enter and locate work-related information using computers and/or point-of-sale systems • Ability to spend extended lengths of time viewing a computer screen • Possess a gracious, friendly, and fun demeanor • Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork • Must be able to stand or walk a minimum eight-hour shift. • Must be observant and quick to respond to various situations while also multitasking and handling stressful situations. • Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary. • Must have excellent communication skills and be able to read, write, speak, and understand English. • Must be able to work inside and outside at all times of the year as needed, based on business volumes. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description We are looking for highly organized candidates with excellent people skills for the position of Front Desk Agent at our beautiful beachfront Resort. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are seeking. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

We are looking for an experienced Front Desk Agent to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you! Qualifications High School Diploma or GED/equivalent required, Ability to obtain and maintain a Tribal Gaming License Hotel/Front Desk experience required One-year computer, cash handling, and guest service experience. OPERA system experience highly preferred. Excellent communication Skills and friendly, outgoing personality required Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively communicate and present information in both one on one and group settings to guests, staff, and other employees of the resort. English required, bilingual preferred. Must be able to communicate effectively with guests, team members and management in English Ability to calculate figures and amounts such as discount, commissions, and percentages. Ability to make decisions and apply commonsense understanding to give and carry out instructions in written, oral, or diagram form. Ability to deal with problems involving concrete variables in standardized situations and in stressful conditions. Be able to work indoors and be exposed to various environmental contaminants including smoke Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner Must be able to address stressful situations with clients with dignity and the utmost tact and politeness Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company's standards, work requirements and rules of conduct. Responsibilities The Front Desk Agent is responsible for the professional, efficient operation of the reception desk. The primary objective is providing overall care, hospitality, and outstanding guest service resulting in consistent guest satisfaction. Adhere to the Miccosukee Service Expectations and ensure team compliance Maintain a professional appearance and always be punctual, courteous, friendly, and helpful and articulate to our internal and external guest. Must have complete knowledge of guest room inventory and all hotel facilities. Ability to perform fast, efficient, friendly check ins and outs, including handling and maintaining a cash bank, posting charges and auditing day's work. Adhere to all company credit policies to ensure all revenue expected will be received. Full understanding of credit systems to ensure correct handling of credit card and check transactions. Ensure a sales attitude is adopted at all times, providing a maximization of rooms sales and revenue for the hotel. Thorough knowledge of hotel rates including wholesalers and packages. Up to date knowledge on all promotions and guest programs. Adhere to preset availability and rate controls. Complete understanding of market and segment mix. Good communication skills are mandatory in order to handle guest inquires and complaints as well as maintaining a high level of understanding between other hotel departments. Excellent telephone skills with the ability to promote and inform guests of hotel services as well as answer questions or handle complaints. Have full knowledge of Front Desk reports necessary to plan the day. Ensure packages and messages are delivered in a timely manner. Familiarity with Guest and department emergency procedures. Ensure the highest possible level of guest service is maintained. Complete understanding of details involved for White, Black, and Red card members. Responsible for accurate work; modifying guest information, confirmation of rate and departure dates and number of guests to eliminate errors and rebates. Full understanding of guest and house bank safe deposit procedure. Ensure supervisor and Front Office Manager is kept informed of all developments within the department by proper use of department log books and monthly/daily communication meetings. Must be flexible to work varying shifts. Consistent and regular attendance is an essential function of this job Performs other related duties as assigned The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.

Since 1947, The Colony Palm Beach has been the center of Palm Beach social life hosting-- U.S. Presidents, European Royalty, and welcoming travelers from around the world. Be part of a historic, luxury boutique hotel exhibiting polished charm and ambiance only steps away from world-famous shopping and dining on Worth Avenue and the crystal blue waters of the Atlantic Ocean. Your job requires providing management and related services consistent with your position for The Colony Palm Beach in Palm Beach, Florida, for The Hedges Inn in East Hampton, New York, and for any and all future projects in which the Wetenhall family engages during your employment, as needed. Please note that your job responsibilities are not limited to those contained in your written job description, and may encompass additional tasks or responsibilities consistent with your position. Your current compensation package encompasses and accounts for all such job responsibilities at all locations. For more information visit ***************************** The Colony Palm Beach is an Equal Opportunity Employer and a Drug Free Work Place. Job Overview: Greet and welcome guests, assist, and provide directions and information to guests and visitors. Register guests, manage reservations and provide information about rooms, rates and the property and amenities. Coordinate all guest requests for special arrangements or services, courteously and efficiently. Escort V.I.P.'s to assigned guest rooms, informing guests of services, features and room amenities. Attend to immediate needs of guests upon arrival and follow through throughout stay. Check Front Office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Essential Job Functions: Welcome guests upon their arrival and assign rooms. Meet and exceed guests' expectations by anticipating the services they might require. Perform all check-in and check-out tasks. Manage online and phone reservations. Inform guests about payment methods and verify their credit card data. Register guests collecting necessary information. Maintain complete knowledge of: All hotel features/services, hours of operation. All hotel restaurant food concepts, menu price range, dress code and ambiance. All hotel room types, number/names, layout, appointments, amenities and locations. All hotel room rates, special packages and promotions. Daily house count and expected arrivals/departures (particularly V.I.P.s). Scheduled daily group activities, names and location of meeting/banquet rooms. Local events, attractions, holiday schedules. Maintain complete knowledge and comply with all hotel and departmental policies and procedures. Liaise with housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs. Upsell room types, additional amenities and services, when appropriate. Maintain updated records of bookings and payments. Collect payments, make change. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Obtain department keys and beeper/radio; ensure security of such. Check Front Office accounting records for accuracy and, on a daily basis, summarize and compile information for the hotel's financial records. Tracks room revenue, occupancy rates, and other front office operating statistics. Prepare a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day. Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office. Handle end-of-day bookkeeping, auditing and account reconciliation Meet with Supervisor/departing Guest Ambassador to review business status and follow up actions. Access all functions of computer system in accordance with departmental specifications. Set up work station with necessary supplies; maintain cleanliness throughout shift. Legibly complete requisitions for additional supplies/materials and submit to manager. Maintain updated resource materials on all vendors and information to accommodate guest requests. Review designated in-house guest list and be familiar with guests' names and room locations. Answer department telephone within 3 rings, using correct salutations and telephone etiquette. Assist guests with room reservations. Perform pre-arrival calls following departmental standards. Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request. Coordinate guest requests with designated vendors according to departmental standards, to include: Room accommodations Airline reservations, changes, cancellations Transportation from hotel to airport and return Bus/train transportation Limousine reservations Car rentals Car repair and servicing Charter flights/rentals Babysitting services Banking/financial services Business center services/fax or telex services/mailing and delivery services. Interpretation services. Notary services Restaurant reservations, nightclub activities Dry cleaning, laundry, alterations, repairs Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health hotel facilities. Formal wear rentals Flowers Salon appointments Shoe shines Shopping services Movie/theater/attraction tickets Sightseeing tours Medical services Religious services Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes. Legibly document all pertinent information in guest notes. Monitor and update guests notes through the shift. Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction. Assist guests in locating and retrieving lost luggage. Distribute all guest and departmental mail. Monitor, send and distribute guest faxes. Inspect blocked V.I.P. rooms, using company procedures a checklist, prior to guest arrival/rectify any deficiencies. Randomly inspect designated rooms weekly and complete necessary documentation. Meet V.I.P.'s upon arrival at the Front Desk and assist with escorting them to their assigned room. Inform guests of hotel services/features and room amenities. Extend assistance before departing. Place orders for amenities and coordinate delivery of amenities to designated guest rooms in accordance with hotel standards. Assist guests in locating and retrieving lost luggage. Distribute all guest and departmental mail. Monitor, send and distribute guest faxes. Assist guests with purchases and selection of retail items. Record and process sales and payments. Monitor and maintain the cleanliness of the lobby and work areas. Take, record and relay message accurately, completely and legibly. Successful completion of the training/certification process. Notifies management of any pertinent information related to shift or guest activities in a timely manner to allow for the appropriate follow-up as required to successfully resolve any guest situations. Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies. Report accidents, injuries, and unsafe work conditions to the supervisor or manager. Handle emergency calls. Remain, at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Ensure that the appropriate level of confidentiality and security for all guest and company information is achieved, aiding in creating a feeling of comfort and confidence for guests. Maintain high standards of personal appearance and grooming, which include wearing proper uniform and a name tag when working. Perform other duties as assigned by supervisor. Secondary Job Functions: Assist Switchboard, Bell Attendants, Valet Attendants, and Reservation Agents as assigned. Provide guest room and hotel tours. Legibly document maintenance needs on work orders and submit to manager. Qualifications: Ability to enforce hotel's standards, policies and procedures with Bell/Valet staff. Ability to input and access data in computer. Ability to focus attention on guest needs, remaining calm and courteous. Ability to promote positive relations with all individuals who approach the Front Desk and by telephone Ability to think clearly, quickly, maintain concentration and make concise decisions. Ability to prioritize, organize and follow up. Ability to focus attention on details. Ability to maintain confidentiality of all guest information and pertinent hotel information. Ability to ensure security of guest room access. Ability to work well under pressure of coordinating guest requests at any given time. Ability to perform job functions with minimal supervision. Ability to exert physical effort in assisting with amenities or transporting items. Ability to work cohesively with other departments and co-workers as part of a team. Education/Experience Requirements: High School Diploma or equivalent. Ability to pleasantly communicate with proper grammar in English. Ability to provide legible communication. Ability to compute basic mathematical calculations. One year experience in a guest service position in a luxury hospitality property. Thorough knowledge of hotel services and amenities. Availability to work holidays, weekends and periods of high demand. Oral Comprehension - demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. Reading Comprehension - demonstrates understanding of written sentences and paragraphs in work-related documents. Writing - communicates effectively in writing as appropriate for the needs of the audience. Computer Skills - Proficient with Microsoft Office Suite or related software. Excellent guests service skills and passion for hospitality. Excellent telephone etiquette skills. Ability to focus attention on guest needs, remaining calm and courteous at all times. Good knowledge of hotel PMS systems. Good knowledge of local area, services and points of interests. Desirable: College or training in hospitality industry. Certification or previous training in guest relations, liquor, wine and food service. Previous luxury guest service training. Previous administrative and accounting experience. Fluent in a secondary language. Valid driver's license. Good driving record. Physical Requirements: Ability to remain stationary at assigned post for extended periods of time. Ability to work the overnight shift. Continuous movement throughout the hotel front office areas. Ability to use hands to handle, control, or feel objects, tools, or controls. Able to grasp, lift and/or carry, push, pull, or otherwise, move goods weighing a maximum of 30 lbs. on a continuous schedule.