Front desk associate jobs in Redwood City, CA - 753 jobs
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Lead Desk Clerk
Abode Services 3.9
Front desk associate job in San Francisco, CA
Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Lead Desk Clerk for our programs in San Francisco County. About the Role: The Lead Desk Clerk provides direct support to the day shift Property Manager and holds more day-to-day responsibility for security during peak times of business. Under the direction of the Property Manager, Lead Desk Clerk is primarily responsible for the building's desk station, including oversight of the security personnel assigned under a contractual relationship for permanent supportive housing facilities' units. This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies. The Lead Desk Clerk must relate well to people, must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the security/desk staff.
The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees' efforts, seeks employees' input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.
Our Benefits & Perks:
$26.00 - $28.60 per hour
100% paid health, vision, and dental options
19 PTO days & 12 Holidays per year
Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
3% retirement match/contribution
Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
Dynamic, mission-driven culture and supportive leadership. We support you in supporting others
How You Make An Impact:
Monitor, record, follow-up and provide oversight of daily common area activities in order to maintain property security, including surveillance monitoring and regular property patrols.
Maintain communication with security contract representatives as it pertains to changes, updates or needs related to contracted security personnel.
Screen, document and record all visitors to confirm authorization on the property.
Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property's desk procedures.
Respond to property emergencies and incidents and escalate to the appropriate chain of command.
Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following-up to ensure timely submission of security personnel submission of incident reports.
Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
Assist tenants in completing work orders, incident reports and filing complaints/grievances.
Attend online and in-person training that are required for the position; this includes job-specific training and agency-wide training.
Maintain a safe, clean, and presentable frontdesk area, including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.
Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions.
Answer phones and operate the frontdesk phone system as needed.
As needed, provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
Foster good staff relationships, cooperation, and teamwork between staff under his/her supervision as well as with others in the organization.
Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner.
Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property.
Attend staff meetings and other property-related meetings as required.
Other duties as assigned.
How You Meet Qualifications:
High school diploma or equivalent (GED) required.
Must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the security/desk staff.
Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.
Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
$26-28.6 hourly 2d ago
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Overnight Operations Clerk
Universal Logistics Holdings, Inc. 4.4
Front desk associate job in Oakland, CA
**Full-time, Monday-Friday, 6:30pm-3am**
Universal Logistics Holdings is a full-service provider of customized transportation and logistics solutions. For over 90 years, we have provided complete services including dry van and specialized transportation, intermodal drayage, material handling and value-added services, and global trade management. Universal is proud to be recognized, awarded, and affiliated with industry leaders, experts and innovators for transportation and logistics. We are more than just a full-service logistics company. Behind our services, technology, and systems stands a talented team that truly delivers results and drives everything we do.
Qualifications:
Strong written and verbal communication skills
Multi-tasking and organizational skills
Excellent computer skills and experience working with Microsoft Office Suite
Ability to problem solve
Strong attention to detail
A competitive and career oriented mindset
Previous experience in a transportation is preferred
High school diploma required
Job duties and responsibilities:
Verifying and processing driver paperwork
Communicate with drivers and terminal management
Auditing, reviewing, and verifying documents
Data entry
Additional tasks/ requirements as needed
Benefits package including major medical, dental, vision, 401K and vacation
$33k-41k yearly est. 4d ago
Front Desk Coordinator
South Bay Construction 4.0
Front desk associate job in Campbell, CA
FrontDesk
· Front Office Upkeep - keep lobby / common areas welcoming, tidy and organized
· Answer phones, greet and direct guests
· Maintain payment pick-up file, manual check distribution
· General office communications
· Receive and sort mail and currier deliveries
· Maintain and organize Mail Room supplies
· Maintain postage machine
· Holiday decoration of the frontdesk / lobby and common areas
Facility
· Coordination and communication with Office Vendors - janitorial, electrician, plumbers, plant vendor, etc. for all maintenance needs
· General Office Maintenance of lobby / common areas / conference rooms, kitchen breakroom and post events
· Upkeep, stocking, and organizing of all general areas including lobby / common areas / conference rooms, kitchen breakroom and post events
o storage closet, back warehouse refrigerators, restrooms, gym, showers, vacant offices and cubes)
· Office Equipment - printers, plotters, etc.
o Service calls, maintenance of paper and toner, minor troubleshooting
o Correspondence with vendors
· Conference Rooms
o Manage Reservations
o Upkeep and maintenance of supplies
o Set-up audio visual for meetings as needed
o Troubleshoot laptop/tv with IT
o Order catering when needed and set up food/drinks neatly and professionally
· Office Supplies
o Ordering, stocking, and organizing
· New Hire Setup
o Set-up cubes, desk/offices
· Manage online ordering accounts
Breakroom
· Upkeep of overall appearance of the kitchen, bar, lunch tables, and lounge areas
· Manage inventory, organization of orders with Costco and Safeway for company provided food and paper goods
· Kitchen Equipment troubleshooting or vendor scheduling for maintenance needs
· Set-up assistance for all events or scheduled meetings
Other - As Needed
· Assist with corporate event planning and setup
· Pick up catering and set up food/drinks
· Office decoration for events or holidays
· Assist with misc. tasks from office management
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Education:
Bachelor's (Required)
Work Location: In person
$50k-60k yearly 1d ago
Part-Time Office Assistant
Career Group 4.4
Front desk associate job in San Francisco, CA
A leading investment firm with a reputation for innovation and impact is seeking a proactive Part-time Office Assistant to join its San Francisco office in Jackson Square. This role is ideal for someone highly flexible, resourceful, and eager to support a dynamic office environment during a period of growth and build-out.
***Please note this is an ongoing as needed temporary, part-time role!
Responsibilities:
Provide office coordination support, including supplies, inventory, facilities, and stocking
Manage catering and lunch deliveries as needed
Assist with logistics related to an ongoing office build-out
Offer administrative support to Executive Assistants and the Office Manager
Jump in to handle various tasks as they arise in a fast-paced environment
Use tech tools to streamline processes (G Suite, Mac OS; experience with Slack, Airtable, Asana a plus)
Qualifications:
Proven ability to thrive in a dynamic and evolving office setting
Tech-savvy and adaptable, with strong organizational skills
Excellent communication and interpersonal skills
Resourceful, proactive, and able to anticipate needs'
Compensation:
$30 - $35/hr
You can use www.workgrades.com to collect and manage your references for free and share them with us or anyone else you choose. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.
We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
$30-35 hourly 2d ago
Front Desk Receptionist
Axis Community Health 4.3
Front desk associate job in Livermore, CA
:
Axis Community Health, a nonprofit established in 1972, provides comprehensive healthcare services to over 15,000 individuals across all age groups in the Tri-Valley area. The mission of Axis Community Health is to provide quality, affordable, accessible and compassionate health care services that promote the well-being of all members of the community.
Our mission is rooted in delivering high-quality patient care, encompassing primary healthcare, mental health support, and dental services. We are committed to ensuring access to essential healthcare services for every member of our community, irrespective of financial status, living situation, or insurance coverage.
Qualifications:
High School Diploma or equivalent.
One (1) year of experience as a receptionist in a healthcare setting preferred.
Computer skills to include Microsoft Word and Excel, 35 WPM. Epic experience a plus.
Ability to interact effectively and in a supportive manner with persons of all backgrounds.
Excellent customer service skills.
Knowledge of patient billing procedures, insurance verification.
Ability to work efficiently and effectively.
Ability to work well under pressure, multi-task and handle stress well.
Excellent written and verbal communication skills; English/Spanish bilingual required.
Essential Duties/Responsibilities
Greet patients and agency visitors; direct all individuals to the appropriate location and services; be courteous, polite and helpful to the public and clients at all times when representing Axis Community Health.
Respect and maintain privacy and dignity of agency clients; assure client confidentiality at all times per HIPAA regulations.
Register patients according to agency protocols and schedule appointments according to established procedures.
Determine financial status of patients and their eligibility for Axis Community Health services.
Assist patients in accurately completing appropriate forms, and document all information according to Axis Community Health protocols.
Provide clerical support for the assigned department/provider, to include preparing patient records for visits, filing laboratory and other patient reports in the medical record and maintaining all forms necessary for clinical services.
Working within the scope of a FrontDesk Receptionist, assist all members of the clinical team as requested.
Maintain the assigned department and ensure that all equipment is in working order, that the area is clean and well-maintained and that sufficient supplies are available for the office and clinical operations.
Maintain the cleanliness of all department and patient areas before, during and after clinic.
Participate in staff meetings and trainings.
Position Schedule: Rotating Evenings and Saturdays.
Perform other duties as assigned.
Benefits:
Employer paid health, dental, and vision benefits to the employee.
Option to participate in a 403(B) retirement plan with employer matching contribution.
Partial educational reimbursement.
12 paid holidays.
Accrued paid time off with each pay period.
Employee discount programs.
Connect with Axis:
Company Page: **************************
Facebook: ********************************************
LinkedIn: ******************************************************
Annual Gratitude Report: **************************************************************
Physical, Cognitive, and Environmental Working Conditions:
Work is normally performed in a typical clinic office work environment (and, in some cases, telecommuting sites). The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions of this position if the accommodation request does not cause an undue hardship.
Physical: Occasionally required to carry/lift/push/pull/move up to 20lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, reaching over the shoulder, reaching over the head, reaching outward, sitting, walking on various surfaces, standing, and bending. Occasional travel to other Axis health centers and other occasional travel will be required.
Equipment: Frequently required to use repetitive motion of hands and feet to operate a computer keyboard, telephone, copier, and other office equipment for extended periods.
Sensory: Frequently required to read documents, written reports, and signage. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with staff etc. Must be able to speak clearly, understand normal communication, and be understood. Must be able to see clearly and have the ability to judge distances and spatial relationships to see objects where and as they actually are.
Cognitive: Must be able to analyze the information being received, count accurately, concentrate and focus on the given task, summarize the information being received, accurately interpret written data, synthesize information from multiple sources, write summaries as needed, interpret written or verbal instructions, and recognize social or professional behavioral cues.
Environmental Conditions: Frequent exposure to varied office (medical clinic/office) environments. Rare exposure to dust and loud noises.
Disclaimer: This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, Axis Community Health reserves the right to modify or change the requirements of the job based on business necessity.
Key Search Words: FrontDesk Receptionist, Receptionist, Customer Service, Office Administration, Administrative Support, Telephone Skills, Appointment Scheduling, Greeting Visitors, Client Interaction, Communication Skills, Multitasking, Problem Solving, Organizational Skills, Data Entry, Office Equipment, Clerical Tasks, Customer Relations, Administrative Procedures, Microsoft Office, EHR, EPIC
$36k-44k yearly est. 12d ago
Marin Montessori School is seeking a Substitute Front Desk Team Member
Marin Montessori School 4.1
Front desk associate job in Corte Madera, CA
Job Description
Marin Montessori School is seeking a professional and reliable substitute frontdesk team member to provide on-call coverage at our frontdesk as needed. The front office is open from 7:15 am to 4:30 pm, Monday through Friday. This position does not guarantee a set number of hours and may require short notice, although occasional long-term assignments may be available. This position is perfect for stay-at-home parents, college students, and retirees. Please review the entire job posting here.
This is a flexible opportunity to support a vibrant school community and gain experience in a Montessori school environment. Your contributions help our school run smoothly, and families feel welcomed and supported.
Start Date: ASAP
Marin Montessori School is a community of passionate educators and engaged families. Our values-driven work environment emphasizes lifelong learning, collaboration, and professional growth. We are deeply committed to diversity, equity, and inclusion, and seek individuals who reflect and support these values.
Marin Montessori School is an Equal Opportunity Employer.
Job Posted by ApplicantPro
$40k-48k yearly est. 5d ago
Front Desk
Advance Services 4.3
Front desk associate job in Gilroy, CA
As a FrontDesk Admin, you will be responsible for creating a welcoming environment for patients while managing administrative and clerical duties. This role serves as the first point of contact for patients and plays a key role in ensuring efficient office operations and excellent patient service.
Must have 1 year experience in Dental field.
Answer phone calls, schedule appointments, and manage the appointment calendar.
Communicate effectively with dental staff regarding patient flow and scheduling.
Keep the reception area clean, organized, and professional
Other duties may apply.
Pay: Varies depending on experience
Shift: Mon-Fri 8am-4:30pm
Why work for Advance Services, Inc.
Advance Services is for and about people; we are your employment specialists.
Enjoy our easy application process.
You NEVER pay a fee!
Weekly pay.
Fun Safety and attendance incentives.
Health Benefits to keep you and your family healthy.
Great Referral Incentives.
Advance Services partners with the top companies in the area!
Apply for this job by clicking the apply button. You will be directed to our website, ***********************
Please select a branch near you or call our office at ************
Stop in and see our experienced, bilingual, and friendly staff today at 8021 Kern Ave., Gilroy, CA 95020
Advance Services is an equal opportunity employer
#cm3
$39k-51k yearly est. 38d ago
Front Desk Agent | Homewood Suites | Oakland, CA
PM New 2.8
Front desk associate job in Oakland, CA
What You'll Do:
You will be at the center of the hotel's universe-the front office. We need someone to be the face at our frontdesk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out.
A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the frontdesk area.
Here are a few of the other tasks that will keep you busy on a daily basis:
Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.
Where You've Been:
We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
$33k-41k yearly est. 56d ago
Front Desk Agent
EOS 4.1
Front desk associate job in San Francisco, CA
The FrontDesk Agent is responsible for processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate with appropriate staff when guests are waiting for an available room. Advise guest of messages. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Provide information and assistance to all guests and visitors.
Must be flexible and available to work any day of the week.
Key Responsibilities:
Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
Maintain complete knowledge of hotel operations, scheduled daily activities, and room product.
Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
Explain local amenities and attractions to guests.
Ascertain callers' needs through open-ended questions.
Obtain all designated information to book a reservation.
Accommodate special requests and designate such in system following hotel SOP's.
Access guest history records to best service guests; maintain accurate information in guest history files.
The ability to exercise personal discipline and extra diligence to assure that projects are completed on a timely basis.
Resolve guest complaints, ensuring guest satisfaction.
Obtain assigned bank and ensure accuracy of contracted monies. Always keep assigned bank secure.
Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
Present folio to guest and resolve any disputed charges.
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
Assist the restaurant Pescatore with reservations, room service orders as needed.
Input reservations
Perform additional duties, as assigned.
Required Skills:
High levels of patience, tact, and diplomacy.
Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
Strong knowledge of Opera & Microsoft Outlook is a plus.
Possess an eye for the smallest detail and maintain a keen sense of urgency.
Ability to think clearly, remain calm, and resolve problems using good judgement.
Communicate clearly, concisely, and openly.
Written communication in a clear and concise manner.
Exude high energy and demonstrate a knack for building rapport with guests and colleagues.
Exhibits organizational abilities and shows a natural skill for multi-tasking, prioritizing, and anticipating needs.
Fluency in English both verbally and non-verbally, fluency in additional languages a plus.
Ability to maintain confidentiality of guest information and pertinent Hotel data.
Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.
Must be able to stand and exert well-paced mobility for up to 8 hours in length.
Qualification Standards:
College degree preferred.
1 to 2 years of previous experience in a similar position in a luxury hotel preferred.
All colleagues must maintain a neat and well-groomed appearance.
Due to the dynamic nature of the hospitality industry, the FrontDesk Agent may be required to work varying schedules to reflect the business needs of the hotel, including but not limited to weekends and holidays.
Wage Rate: $30.30 per hour
About Hotel Zoe
Inspired San Francisco experiences start at our Fisherman's Wharf boutique hotel. Hotel Zoe is known for its unbeatable location, award-winning service, and outstanding cuisine, but it's our whimsical spirit that really sets us apart. As part of the EOS Hospitality Group, we believe in Shared Accountability, Humility & Kindness, Creative Problem Solving, Collaboration & Community and Do Well and Do Good. Hotel Zoe offers competitive salaries and robust benefit plans.
Full Time Hourly Benefits:
Tiered Medical Plans- Cigna or Kaiser
Disability
Tiered PPO Dental Plans
Voluntary Supplemental Medial Plans
Vision
Paid Holidays
Employee Assistance Program
PTO and Sick Pay
Flexible Spending Account (FSA)
401K Matching Program
Life & AD&D Insurance
Pre-Tax Commuter and Parking Benefits
Full Time Hourly Perks:
EOS Employee Rates plus 50% off F&B and Retail
Employee discounts in Pescatore Trattoria Restaurant
Employee Job Referral Program
Employee Recognition Programs and Appreciation Events
Discounts on Offsite Parking and Work Safety Shoes
Important Notice:
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Zoe is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Zoe hiring policies require a background check for all applicants working directly with at-risk populations.
$30.3 hourly 8d ago
Front Desk Dental Receptionist
Nirvana Healthcare 3.7
Front desk associate job in Albany, CA
in Albany, CA.
Are you looking to make a change?
Are you unhappy, not fulfilled, unmotivated, bored or simply just ready for the next chapter?
Don't get stuck in a rut or be unhappy, life is too short!
We have a fantastic opportunity for you!
We are seeking a Full Time or Part Time Dental Receptionist to join us!
We are an established Private Dental Office that treats Adult patients.
We are looking for Full Time or Part Time Dental Receptionist candidates.
We are open: Monday - Friday: 8am - 5pm
We are closed on the weekends!
We are paying $25 - $30 per hour + Benefits!
Our Requirements are:
We require at least 1 year of previous experience working as a FrontDesk Receptionist in a dental office.
Experience with Dentrix system is a plus!
Apply now with your CV or resume for more details!
Package Details
$25-30 hourly 60d+ ago
Front Desk Agent
The Sheraton Palo Alto
Front desk associate job in Palo Alto, CA
The FrontDesk Agent will be responsible for assisting guests in the Front Office Department. At the FrontDesk the agent is the first point of contact for the hotel and responsible for providing personalized service to guests upon arrival, during their stay and upon departure. The FrontDesk Agent will also be responsible for assisting guests with their reservation needs while promoting hotel services, promotions, etc. and anticipating guest needs to promote higher guest satisfaction.
DUTIES AND RESPONSIBILITIES
Overall Operations
Promote hotel services, facilities and anticipate guest's needs to promote higher guest satisfaction.
Demonstrate brand standards, behaviors, hallmarks and mandates.
Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors.
Follow all guidelines, policies and procedures as outlined by PHM's Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc.
Front Office Operations
Greet all guests and or associates upon contact.
Provide parking guidance and or make transportation arrangements.
Check-in/Check-out guests.
Assist with hotel reservations for guest rooms.
Assist with escorting guests to their room and or other hotel area as needed.
Assistance with carrying, holding and or storing luggage and or other items.
Manage multiple phone calls, radio calls, e-mails and or requests.
Deliver packages, newspaper, group amenity deliveries and or any other item requested.
Maintain hotel entrance clean and clear of congestion and report any safety matters to Maintenance.
Interpersonal Relationships
Spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty.
Assist with training and or providing guidance to new associates when requested.
Resolve and address all guest and associate questions and or concerns in a creative and professional manner.
Report any issues, concerns and or suggestions to management.
Have constant communication with all hotel departments in order to ensure guest satisfaction.
Financials
Follow posted schedule to help reduce overtime and missed meal hours.
Follow all cash handling procedures.
WORKING ENVIRONMENT
The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may outdoors based on business demands.
Some travel is required either locally to attend hotel events not limited to meetings, trainings etc.
EDUCATION
Minimum of High School Diploma or equivalent.
WORK EXPERIENCE
Minimum of 1 year of customer service experience in Hospitality or equivalent.
Knowledge
Understand hotel function and guest profiles.
Knowledge of local area including restaurants, landmarks, shopping centers and or local attractions.
Possess comprehensive computer knowledge such composing e-mails, drafting letters, using Microsoft Office, Outlook and knowing how to use search engines.
Skills
Strong English business communication skills both verbal and written.
Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize.
Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and or skill to communicate any guest/associate conflict with management
Abilities
Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
Ability to learn new software and computer systems.
Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.
PHYSICAL REQUIREMENTS
Prolonged standing/walking/sitting for duration of the shift.
Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 100 lbs.
BUSINESS ATTIRE
To present a professional and business image to guests, associates and public we ask that all associates follow PHM's dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.
PREFERRED QUALIFICATIONS
Degree/Certifications in Business Management or Hospitality
Bilingual or Multilingual
Prior hotel experience
Emotional Intelligence Training
The Sheraton Hotel, Palo Alto(a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.
$33k-41k yearly est. Auto-Apply 16d ago
Front Desk Agent
The Westin Palo Alto
Front desk associate job in Palo Alto, CA
The FrontDesk Agent will be responsible for assisting guests in the Front Office Department. At the FrontDesk the agent is the first point of contact for the hotel and responsible for providing personalized service to guests upon arrival, during their stay and upon departure. The FrontDesk Agent will also be responsible for assisting guests with their reservation needs while promoting hotel services, promotions, etc. and anticipating guest needs to promote higher guest satisfaction.
DUTIES AND RESPONSIBILITIES
Overall Operations
Promote hotel services, facilities and anticipate guest's needs to promote higher guest satisfaction.
Demonstrate brand standards, behaviors, hallmarks and mandates.
Follow all emergency and safety guidelines in order to provide a safe and secure environment for guests, associates and visitors.
Follow all guidelines, policies and procedures as outlined by PHM's Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc.
Front Office Operations
Greet all guests and or associates upon contact.
Provide parking guidance and or make transportation arrangements.
Check-in/Check-out guests.
Assist with hotel reservations for guest rooms.
Assist with escorting guests to their room and or other hotel area as needed.
Assistance with carrying, holding and or storing luggage and or other items.
Manage multiple phone calls, radio calls, e-mails and or requests.
Deliver packages, newspaper, group amenity deliveries and or any other item requested.
Maintain hotel entrance clean and clear of congestion and report any safety matters to Maintenance.
Interpersonal Relationships
Spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty.
Assist with training and or providing guidance to new associates when requested.
Resolve and address all guest and associate questions and or concerns in a creative and professional manner.
Report any issues, concerns and or suggestions to management.
Have constant communication with all hotel departments in order to ensure guest satisfaction.
Financials
Follow posted schedule to help reduce overtime and missed meal hours.
Follow all cash handling procedures.
WORKING ENVIRONMENT
The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is mainly indoors but may outdoors based on business demands.
Some travel is required either locally to attend hotel events not limited to meetings, trainings etc.
EDUCATION
Minimum of High School Diploma or equivalent.
WORK EXPERIENCE
Minimum of 1 year of customer service experience in Hospitality or equivalent.
Knowledge
Understand hotel function and guest profiles.
Knowledge of local area including restaurants, landmarks, shopping centers and or local attractions.
Possess comprehensive computer knowledge such composing e-mails, drafting letters, using Microsoft Office, Outlook and knowing how to use search engines.
Skills
Strong English business communication skills both verbal and written.
Strong interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
Have the skill to manage multiple tasks at a time, maintain focus and structure, and know how to prioritize.
Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction and or skill to communicate any guest/associate conflict with management
Abilities
Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
Ability to learn new software and computer systems.
Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.
PHYSICAL REQUIREMENTS
Prolonged standing/walking/sitting for duration of the shift.
Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 100 lbs.
BUSINESS ATTIRE
To present a professional and business image to guests, associates and public we ask that all associates follow PHM's dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.
PREFERRED QUALIFICATIONS
Degree/Certifications in Business Management or Hospitality
Bilingual or Multilingual
Prior hotel experience
Emotional Intelligence Training
The Sheraton Hotel, Palo Alto (a Pacific Hotel Management Hotel), functions 7 days a week, 24 hours a day. All associates must acknowledge and understand this fact and be aware that at times it may be necessary to move an associate from their accustomed shift as business dictates.
$33k-41k yearly est. Auto-Apply 16d ago
Front Desk Security Agent
Fortis Group Dba Silhouette Security
Front desk associate job in Mountain View, CA
Silhouette Security Group Job Description Salary grade: $18.00-$20.00 FLSA classification: nonexempt Reporting relationship: Operations Manager
Silhouette Security Group primary objective is prevention. While duties vary depending on the client, it is our focus to provide Professional Security Personnel that are BSIS Certified (as required by California law), and are courteous. It is key that our officers be professional in both appearance and presence. Having great customer service & de-escalation skills are a must with Silhouette Security Group. As an Silhouette Security Group security agent, you will hold a high visibility presence and prevent all unlawful or inappropriate actions. The goal of a guard is to detect, deter, observe, and report while providing excellent customer service. Agents with this title are required to have a flexible schedule, have availability to fill-in, event assignments, temporary assignments, shifts and hours that last minute and be very dependable.
ESSENTIAL FUNCTIONS:
Protect the company's property and personnel with the aid of preserving a secure and safe environment
Preserves order to implement policies and directives for the site referring to personnel, site visitors, and premises
Observe alarm systems or video cameras and operate detecting/emergency equipment
Patrol randomly and frequently of building and perimeter
Monitor and manage access at building entrances and vehicle gates
Record accurate notes in detail of unusual occurrences or any suspicious incidents
Protect evidence or scene of an incident within the event of accidents, emergencies, or security investigations.
This will be an observe and report only site
KNOWLEDGE AND SKILLS:
Works ethically and with integrity to uphold organizational values and commitments
Knowledge of public safety and security procedures and protocols
Reacts well under pressure and approaches duties in a tactful manner while treating others with respect and consideration
Identifies and resolves issues promptly; develops alternative solutions with reason
Ability to outline issues, gather information, establish data, and draw valid conclusions.
Ability to question issues in all useful areas and make sound business decisions based on facts.
Possess effective written and oral communication and interpersonal skills with the potential to address all levels of personnel in a professional and effective manner
Knowledge of EEO Policy; promotes a harassment-free environment by showing respect and. sensitivity for cultural differences
PHYSICAL DEMANDS:
Physical needs defined right here are representative of those that should be met by an employee to carry out the essential functions of this job successfully. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Work in various environments such as cold weather, rain, snow or heat
Occasionally lift or move up to 40 pounds
Ability to climb stairs, ramps, or ladders occasionally during a shift
Frequently required to stand or walk on various surfaces for long periods
In compliance with federal, state, and local laws, all people employed will be required to verify identity and eligibility to work in the United States.
REQUIREMENTS AND QUALIFICATIONS
Valid BSIS-issued Guard Card
Minimum High School Diploma or GED
Possess and maintain California ID/Driver's License
Have reliable transportation
Prior military, security, or customer service experience preferred
Must be at least 18 years of age
Completion of employment eligibility verification and background investigation forms are required upon hire.
$18-20 hourly 23d ago
Front Desk Agent
Samesun San Francisco
Front desk associate job in San Francisco, CA
FrontDesk / Guest Services Associate
Samesun San Francisco Hostel | $20/hr | 24 hrs/week
Do you want to work in a place where you meet people from all over the world? Are you excited by a young, fun, and relaxed environment in the Bay Area? Then Samesun San Francisco is the place for you!
We are hiring for our FrontDesk / Guest Services Associate team. You'll join a friendly, family-like group - part of the Samesun Nation, a network of hostels throughout the US and Canada.
Pay & Schedule
💰 $20 per hour
Monday-Wednesday • 2:00 PM - 10:00 PM (24 hours per week)
What You'll Do
As the face of our hostel, you will:
• Greet guests warmly and assist with check-in/check-out, reservations, and inquiries.
• Provide excellent customer service and accurate local recommendations.
• Handle phone calls, emails, and frontdesk administrative tasks.
• Keep the frontdesk and common spaces clean, organized, and welcoming.
• Work closely with housekeeping to ensure smooth operations.
• Enforce hostel policies professionally and confidently when needed - don't be afraid to say “no” when required.
• Lift up to 50 lbs when needed
• Pitch in with other duties when the team needs you (multi-hat role).
• Extra duties may be assigned by the Manager.
This role is multi-faceted - you'll be serving guests
and
helping the hostel function smoothly behind the scenes.
Who You Are
We're looking for someone who:
✔ Loves hospitality and enjoys interacting with people from all walks of life.
✔ Has a positive, helpful attitude and strong communication skills.
✔ Is comfortable
wearing multiple hats
- handling guest service, organization, and maintaining our space.
✔ Knows how to enforce rules and standards with kindness and confidence.
✔ Has basic computer skills and can learn reservation/frontdesk systems.
✔ Previous hospitality or guest service experience is a plus - but not required if you're eager to learn.
A high school diploma or equivalent is sufficient.
Benefits & Perks
✨ Casual dress - be comfortable while you work.
🎉 Company events - fun team gatherings and activities.
🏷️ Location discounts - free and/or discounted stays at any of our Samesun locations in California and across Canada (Venice Beach, Hollywood, Ocean Beach San Diego, Toronto, Banff, Montreal).
📈 Promotion opportunities - we love to grow our team from within.
💼 Paid overtime - earn extra income when hours go beyond your schedule.
🌎 Work in a fun, international environment with travelers from all over the world.
These perks - especially discounts and promotion opportunities - help set your posting apart and appeal to hospitality-minded candidates who want more than just a job.
Experience (preferred):
• 1+ year of hotel or accommodations guest services experience (frontdesk, reservations, or similar hospitality role).
• 1+ year of customer service experience in a guest-facing environment.
Why Work With Us?
✨ A global, fun, and social work environment
✨ Meet travelers from around the world
✨ Be part of a supportive team
✨ Great opportunity to grow in hospitality
How to Apply
Click “Apply” now and tell us
why hospitality is your passion
!
We read every application.
Learn more about us at ****************
$20 hourly 23d ago
Front Desk Agent
Davidson Hospitality Group 4.2
Front desk associate job in Emeryville, CA
Property Description
Hilton Garden Inn San Francisco - Oakland Bay Bridge is a prestigious hotel located in Emeryville, California, offering exciting job opportunities for hospitality professionals seeking to be part of a thriving team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and top-notch amenities. The hotel boasts a prime location near San Francisco and the Oakland Bay Bridge, making it a popular choice for both business and leisure travelers. As a team member, you will have the opportunity to work in a dynamic and fast-paced environment, providing outstanding service to guests from diverse backgrounds. Hilton Garden Inn San Francisco - Oakland Bay Bridge values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded.
Overview
We are seeking a dedicated and flexible FrontDesk Agent with open availability, including evenings, weekends, and holidays
Are you a people-oriented individual with a passion for hospitality? Join our team as a FrontDesk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact.
Responsibilities:
Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
Maintain the cleanliness and organization of the frontdesk area.
Assist in administrative tasks, such as answering phone calls and handling reservations.
Join our energetic team as a FrontDesk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us!
Qualifications
High school diploma or equivalent
Prior cash handling experience necessary
Exceptional communication skills
Very good computer skills
Ability to work flexible hours including weekends and holidays
Strong problem-solving skills
Ability to multitask and work in a fast-paced environment
Experience in customer service is preferred
Knowledge of hotel or resort operations is a plus
Open availability, including evenings, weekends, and holidays.
Flexibility to adjust to changing schedules and business needs.
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Salary Range USD $20.19 - USD $20.19 /Hr.
$20.2 hourly Auto-Apply 60d+ ago
Front Desk Agent
Super 8 Livermore
Front desk associate job in Livermore, CA
We are looking for a friendly and customer-focused FrontDesk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation Rate: $17.50 to $18.50
Key Responsibilities:
Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
Handle guest requests and complaints promptly and professionally.
Manage cash drawer and process payments (room charges, cash, debit, or credit).
Keep the frontdesk area and lobby clean and organized.
Coordinate with housekeeping to ensure room readiness for guests.
Provide guests with directions and information about the property and local attractions.
Answer guest calls, messages, and process requests or concerns.
Run daily reports and ensure the accuracy of information.
Assist guests with special requests and ensure their satisfaction.
Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
High school diploma or equivalent.
Strong communication and customer service skills.
Ability to work independently and handle stressful situations.
Proficiency in Windows operating systems and office software.
Ability to work well with others and develop positive working relationships.
Ability to lift to 50 pounds occasionally and 10 pounds frequently.
$17.5-18.5 hourly Auto-Apply 31d ago
Front Desk Agent/Night Auditor
General Accounts
Front desk associate job in Morgan Hill, CA
The FrontDesk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.
Compensation: $20.00 - $22.00 per hour Responsibilities
Welcomes guests in a friendly, prompt and professional manner.
Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
Issues, controls and releases guest safe-deposit boxes.
Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
Qualifications
1-2 years customer service experience.
Ability to stand for 8 hours
Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits/Perks
Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
We offer an excellent travel discount program.
Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $20.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
$20-22 hourly Auto-Apply 60d+ ago
Front Desk Agent
Driftwood Hospitality Management 4.3
Front desk associate job in San Jose, CA
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other FrontDesk Personnel when need.
Perform any related duties as requested by supervisor/manager.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
$32k-38k yearly est. 7d ago
Front Desk Agent - $18 per hour - Santa Cruz Hilton
Huntremotely
Front desk associate job in Santa Cruz, CA
What you will be doing
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
Promptly, accurately and efficiently know how and where to post all charges.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
Review any reservations with special requests and work to block rooms accordingly.
Have knowledge of hotel rates, discounts and how to handle each.
Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.
$33k-41k yearly est. 1d ago
Hotel Front Desk Agent
Mehr Consultancy
Front desk associate job in Tracy, CA
We are looking for a friendly and customer-focused FrontDesk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.
Compensation: $17.50 - $19.50
Key Responsibilities:
Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
Handle guest requests and complaints promptly and professionally.
Manage cash drawer and process payments (room charges, cash, debit, or credit).
Keep the frontdesk area and lobby clean and organized.
Coordinate with housekeeping to ensure room readiness for guests.
Provide guests with directions and information about the property and local attractions.
Answer guest calls, messages, and process requests or concerns.
Run daily reports and ensure the accuracy of information.
Assist guests with special requests and ensure their satisfaction.
Follow all company policies, and safety procedures, and maintain confidentiality of guest information.
Requirements:
High school diploma or equivalent.
Strong communication and customer service skills.
Ability to work independently and handle stressful situations.
Proficiency in Windows operating systems and office software.
Ability to work well with others and develop positive working relationships.
Ability to lift to 50 pounds occasionally and 10 pounds frequently.
How much does a front desk associate earn in Redwood City, CA?
The average front desk associate in Redwood City, CA earns between $25,000 and $48,000 annually. This compares to the national average front desk associate range of $20,000 to $35,000.
Average front desk associate salary in Redwood City, CA
$35,000
What are the biggest employers of Front Desk Associates in Redwood City, CA?
The biggest employers of Front Desk Associates in Redwood City, CA are: