Front desk associate jobs in San Diego, CA

Coldwell Banker West is a real estate company based out of Ocean Beach. Our company specializes in helping clients find and secure their ideal homes and properties. We are committed to providing exceptional service and personalized support to meet the unique needs of each client. Located at 1851 Cable Street, we strive to create a seamless and positive experience for every customer. Role Description This is a full-time role for a Resource Center Administrator. The role is located in Ocean Beach, CA. The job description for our Resource Center Administrator is to be the main point of contact and assistance to our sales force. From hire to transaction, the RCA will help with training, troubleshooting, information support, and supplying the agent with templated marketing pieces for their business and every listing or sale. To achieve the above mentioned, the RCA will have to be well versed in all company programs, work with the IT company for basic troubleshooting or system support for wifi, agent workstations, etc., run basic MLS reports to determine which agents to reach out and support with marketing and or simple reporting reminders. To be a support to the agents, within the guidelines and boundaries defined in RCA procedures. The goal is to create a smooth work environment for the agent and ensure the company standards for marketing and reporting are being adhered to. We would like our newly on-boarded agents to be productive as soon as possible and not have to struggle with understanding our company infrastructure. We want to touch as many agents as possible, so they stay connected to the company. We need to build strong relationships with our agent base and keep them engaged with the company through meetings, trainings, and events. And we need a strong cheerleader in the office that exemplifies the company mindset and core values of excellence, ingenuity, awesomeness and home. Qualifications Phone Etiquette and effective Communication skills Strong Customer Service skills Ability to multi-task and manage time effectively Proficient in Microsoft Office Suite and other administrative software High school diploma or equivalent Previous experience in real estate or a related field is a plus

We are seeking a professional and welcoming Receptionist to serve as the first point of contact for clients, visitors, and partners at our mortgage company. This role is essential in creating a positive first impression and ensuring smooth front-office operations. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment. Key Responsibilities • Front Desk Management: Greet clients and visitors promptly and professionally; manage check-in procedures. • Phone & Email Handling: Answer and direct incoming calls; respond to general inquiries via email. • Scheduling & Coordination: Assist loan officers and staff with scheduling appointments; maintain conference room calendars. • Document Handling: Receive, sort, and distribute mail; manage courier services and incoming packages. • Customer Service: Provide basic information about mortgage services and direct clients to the appropriate team members. • Administrative Support: Assist with data entry, filing, and maintaining office supplies inventory. • Compliance & Confidentiality: Handle sensitive client information in accordance with company policies and regulatory requirements. Required Skills & Experience • 1-2 years of experience in a receptionist or administrative role. • Strong communication and customer service skills. • Ability to multitask and stay organized in a fast-paced environment. • Professional, positive, and proactive attitude. Compensation $23/hour. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. Unpretentious but prestigious, Hotel Republic San Diego, Autograph Collection seamlessly blends contemporary comfort and boutique sophistication. Embrace excitement just steps from our hotel, courtesy of our convenient location. We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with: Enjoy Hotel Room Discounts at Marriott Branded properties worldwide as well as our Crescent managed properties in North America for you & your family members. Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand hotels worldwide. Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for: Greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Responsible for performing the following tasks to the highest standards. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. PBX Experience Compensation: $25.10 per hour Does this sound like you? You have prior experience as a Front Desk Agent in a hotel or prior experience in a high-volume industry dealing with customer. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have a team spirit. At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Part-time Description ABOUT US: From the hacienda-style architecture to the lush gardens and scattered artwork, Estancia La Jolla is a true Southern California escape. This former ranch dates back to the late 1800s, a history the property celebrates and honors. In Estancia's 210 casually elegant rooms and suites, this AAA Four Diamond boutique hotel feels like home. THE JOB: As a Front Desk Agent, you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memorable experiences for our guests. YOU: To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Front Desk Agent requires skills such as patience, empathy, and a desire to make memorable experiences and provide excellent service for our guests. OUR CULTURE: Be part of our award-winning team named TOP Workplace in San Diego 2022-2025 and TOP Workplace USA 2023-2025 by our Team Members. Estancia La Jolla is a part of Noble House Hotels and Resorts offering a collection of luxury hotels and resorts in the Americas. To provide our guests with exceptional service and the most memorable experiences, we look for team members who share our core values. People who best fit Estancia La Jolla are sharp, hardworking team players. We look for candidates with experience in having fun! THE OFFER: In return, we offer competitive pay, health insurance benefits, Team Member and Family & Friends hotel and restaurant discounts within the Nobel House Hotel & Resorts family, Matching 401k (After 1 year), On-Demand Pay (Earned wage access before payday!) PTO, Complementary Parking, and Meals. Requirements THE IDEAL CANDIDATE WILL HAVE: Experience within a Hotel/Resort environment. Previous customer-related experience as an asset Excellent communication skills and a professional presentation Strong interpersonal and problem-solving abilities Highly responsible & reliable, must be able to work evenings, weekends, holidays, and overnight shifts At Estancia La Jolla Hotel & Spa, we take pride in supporting our initiatives towards Diversity, Equity Inclusion, and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team! If you enjoy being a part of a team providing an excellent experience for our guests and meeting new people, we invite you to apply! Estancia La Jolla Hotel & Spa is an equal opportunity employer M/F/V/D EEO Statement Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities, and job performance. Salary Description $24.00 per hour

Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Job Description As a Front Desk Agent at Ramada Suites San Diego, you will be the first point of contact for guests, providing them with a warm welcome, efficient check-in/check-out services, and assisting them throughout their stay. Your role is vital in ensuring an excellent guest experience by delivering high-quality customer service and maintaining a positive, friendly attitude at all times. Key Responsibilities: Guest Services: Greet and welcome guests upon arrival. Handle check-in and check-out processes efficiently and professionally. Respond to guest inquiries, concerns, and requests in a timely and courteous manner. Provide guests with information about hotel services, local attractions, and dining options. Manage guest reservations, ensuring accurate information and availability. Administrative Duties: Process payments and maintain accurate records using the hotel's property management system. Answer phone calls, direct them as needed, and handle reservation inquiries. Maintain an organized and clean front desk area. Coordinate with housekeeping and maintenance staff to meet guest requests. Problem-Solving: Address and resolve guest complaints or issues, escalating to management when necessary. Act as a liaison between guests and hotel staff to ensure smooth communication and problem resolution. Security and Safety: Monitor security and report any suspicious activity or safety concerns. Ensure compliance with hotel policies, procedures, and brand standards. Requirements: High school diploma or equivalent. Previous hotel front desk or customer service experience is preferred but not required. Strong communication and interpersonal skills. Proficiency with computers and hotel property management systems (experience with Hilton's PEP system is a plus). Ability to multitask, stay organized, and handle stressful situations calmly. A friendly and positive demeanor, with a commitment to excellent guest service. Flexibility to work various shifts, including weekends, holidays, and nights. Benefits: Health, dental, and vision insurance (full-time employees). Paid time off and holiday pay. Employee discounts on hotel stays at Hilton-branded properties. Opportunities for professional development and career advancement within the company.

Job DescriptionBenefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Responsible for multi tasking which includes market and valet services. Both are additional ways to make tips. Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Job Description$200.00 Hiring bonus. We offer competitive benefits including Medical, Dental, Vision, Life and 401k with company match. The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Title: Front Desk Department: Various Reports to: Site Director Job Type: Non-Exempt A new name and a compelling charter for a proven team of experts. Arch Amenities Group was formed through the strategic acquisition of preeminent providers of hospitality and wellness-led amenity management entities, bringing together trusted leadership and innovative solutions. Arch Amenities Group proudly operates today with the vision to help maximize the potential of space and the well-being of people through a full spectrum of amenity management and consulting services for commercial and residential properties, including spas, fitness centers, meetings and events spaces, private clubs and communities, pools and more. Our mission: be a partner in creating and activating spaces, delivering exceptional wellness-centered experiences for customers through elevated service, innovative products and programming, and world class technology. The Arch in our name signifies the connections we forge between individuals to elevate amenities and experiences, spaces to their highest potential and between owners and operators to optimal engagement, utilization and revenue. Job Summary: The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. Key Responsibilities: * Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards. * Adheres to policies of the facility and Arch Amenities Group. * Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair. * Maintains a monthly inventory of supplies and or products, when applicable. * Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. * Helps ensure the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. * Greets each and every guest with a smile and direct eye contact. * Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc. * Uses time efficiently throughout shifts by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area. * Keeps the area clear of clutter and personal effects. * Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication books. * Informs facility manager of any member, guest, or facility issues. * Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable. * Receives payments for goods and services and properly accounts for the money. * Reconciles daily sales, deposits, and receipts, when applicable. * Assists staff with lifting and storing facility equipment, furniture, and products to help maintain the facility and prepare for special events. * Additional duties as assigned. Qualifications: * High School diploma but college degree preferred. * Customer service experience * Previous experience handling money * Excellent communication, customer service skills, and work ethic * Efficient, well organized, and able to handle a variety of duties simultaneously * Professional manner, discretion, and appearance Excellent verbal and written skills * Energetic, enthusiastic and motivational * Strong team player * Proficient in appropriate computer skills and office equipment * Ability to lift 25 lbs.Availability to work nights, weekends and holidays * Availability to stand for long periods of time * This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk * The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Essential Function Seldom Occasionally Frequently Stationary Position -- Sitting or Standing X Active Position -- Walking, jogging, running X Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate X Climb/Balance -- Stairs, ladders, ropes, equipment, beams X Stoop/kneel/crouch or crawl -- Position self, move X Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information X See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less X Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more X Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. X DISCLAIMER The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position. Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Welcome to Town and Country Resort, where mid-century charm meets modern luxury in the heart of San Diego's Mission Valley. With 671 guest rooms, 295,000 sq. ft. of meeting space, and a playful SoCal spirit, our resort has been an iconic destination for decades. We take pride in creating memorable experiences for every guest - and it all starts at the front desk. As a Front Desk Agent, you are the welcoming face of Town and Country Resort. You'll play a key role in delivering an exceptional arrival and departure experience for our guests - handling check-ins, check-outs, room assignments, and inquiries with professionalism and genuine hospitality. This position requires flexibility to work varying shifts between 6:00 AM and 10:30 PM, including weekends and holidays, based on business needs. Pay Rate $18.80 #towncountrysd Responsibilities Greet and assist guests with a warm, engaging, and professional demeanor. Perform check-in and check-out procedures efficiently and accurately. Handle guest inquiries, complaints, and requests promptly, following up to ensure satisfaction. Manage room assignments, rate verification, and billing accuracy. Collaborate with other departments to ensure a seamless guest experience (Housekeeping, Bell Services, Reservations, etc.). Process payments, post charges, and balance daily transactions using property management systems. Maintain a thorough knowledge of resort amenities, local attractions, and current promotions. Assist with special requests such as early check-ins, late check-outs, or room changes. Ensure compliance with all safety, security, and privacy standards. Qualifications Previous front desk or customer service experience in a hotel or resort environment preferred. Exceptional communication and interpersonal skills. Strong multitasking abilities and attention to detail in a fast-paced setting. Professional appearance and demeanor. Proficiency with property management systems (OPERA or similar) preferred. Ability to remain calm and courteous under pressure. Must be able to work a flexible schedule - including weekends, holidays, and varying shifts between 6 AM and 10:30 PM. Physical Requirements: Ability to stand for extended periods (up to 8 hours per shift). Frequent walking, bending, and reaching. Occasional lifting or carrying of items up to 25 lbs (luggage, supplies, etc.). Must be able to use standard office and communication equipment. Visual acuity and manual dexterity required for computer work and guest service tasks.

$200.00 Hiring bonus. We offer competitive benefits including Medical, Dental, Vision, Life and 401k with company match. The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company. Compensation: $18.50 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Description The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.50 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

We are currently seeking a courteous and highly motivated Front Desk Agent to become a key member of our hotel team. As a Front Desk Agent at the Fairfield by Marriott San Marcos, you will be responsible for providing exceptional customer service to our guests during their stay. Full time 4-5 shifts per week. M ust have Holiday and Weekend availability. Your role includes: Responsibilities: Greet and check-in guests with a friendly and professional demeanor. Assist guests with check-out, billing, and any inquiries or requests they may have. Handle reservations and room assignments efficiently. Provide information about hotel services, amenities, and local attractions. Answer incoming phone calls and direct them to the appropriate department. Address guest concerns and resolve issues promptly and effectively. Maintain a neat and organized front desk area. Collaborate with other hotel departments to ensure a seamless guest experience. Qualifications: Excellent interpersonal and communication skills. Prior experience in the hotel or hospitality industry is a plus but not required. Ability to multitask and work effectively in a fast-paced environment. Professional appearance and a customer-focused attitude. Strong problem-solving skills and the ability to remain calm under pressure. Availability to work flexible hours, including weekends and holidays. Benefits: Competitive wage. Medical/Dental Benefits Opportunities for career growth within the Marriott family. Training and development programs. Employee discounts on accommodations within the Marriott network. A supportive and inclusive team environment. How to Apply: If you are dedicated to providing exceptional guest service and thrive in a dynamic and customer-focused environment, we encourage you to apply for the Front Desk Agent position at the Fairfield by Marriott San Marcos. The Fairfield by Marriott San Marcos is an equal opportunity employer, and we welcome applicants from diverse backgrounds and experiences.

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

We are seeking a friendly and organized Front Desk Associate to join our team. The ideal candidate will be responsible for providing excellent customer service at the front desk and may also assist with maintaining the cleanliness of the pool area. Key Responsibilities: - Greet and assist guests in a professional and courteous manner - Manage check-in and check-out processes efficiently - Answer phone calls and respond to inquiries regarding services and amenities - Maintain accurate records of guest information and reservations - Ensure the front desk area is clean and organized - Assist with cleaning and maintaining the pool area as needed - Handle guest complaints and resolve issues promptly - Collaborate with other team members to ensure a positive guest experience Skills and Qualifications: - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Attention to detail and strong organizational skills - Basic knowledge of cleaning procedures and safety protocols - Previous experience in customer service or hospitality is a plus - Flexibility to work various shifts, including weekends and holidays We welcome applicants who are dedicated to providing exceptional service and contributing to a positive team environment. Requirements:

Job Description The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.50 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job DescriptionBenefits: 401(k) Competitive salary Dental insurance Free uniforms Health insurance The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Compensation: $17.50 per hour Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Description Essential Duties and Responsibilities The following and other duties may be assigned as necessary: Greet and welcome guests, ensuring a warm and professional first impression that aligns with the Jamul Casino Resort's hospitality standards Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay. Seamlessly execute all check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance the guest experience. Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions. Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records. Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction. Collaborate with housekeeping and other departments to ensure all rooms are clean, well-maintained, and ready to meet the needs of each guest. Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions, ensuring a seamless experience for our guests. Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience. Maintain accurate records of bookings, reservations, and payments using the property's management systems. Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues after they affect the guest experience. Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay. Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort's commitment to excellence. Adhere to our AAA standards and follow them during each interaction consistently. Think outside the box to wow our guests with thoughtful and anticipatory gestures. Adheres to all grooming standards as outlined by leadership Participate in trainings to develop self Requirements / Qualifications / Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1+ years' experience as a Hotel Front Desk Agent 1+ years' experience in guest service Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred Must have excellent verbal and written communication skills. Proficient in handling cash, credit card transactions, and maintaining accurate financial records. Strong organizational skills with attention to detail in managing guest information, reservations, and payments. Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel) Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. High school diploma or equivalent Must be able to acquire and maintain an appropriate gaming license.

Essential Duties and Responsibilities The following and other duties may be assigned as necessary: Greet and welcome guests, ensuring a warm and professional first impression that aligns with the Jamul Casino Resort's hospitality standards Manage the full guest registration process, including handling reservations, confirming stays, and collecting necessary guest information such as contact details and length of stay. Seamlessly execute all check-in and check-out procedures while maintaining accuracy and efficiency to minimize wait times and enhance the guest experience. Proactively assist with creating a memorable stay for our guests by providing detailed information on available rooms, rates, amenities, and local attractions. Verify payment methods, process credit card authorizations, and ensure accuracy in guest billing and tracking records. Address guest inquiries, complaints, and issues in a prompt, courteous, and professional manner, ensuring timely resolution and guest satisfaction. Collaborate with housekeeping and other departments to ensure all rooms are clean, well-maintained, and ready to meet the needs of each guest. Coordinate group reservations, VIP services, and personalized arrangements for special events or occasions, ensuring a seamless experience for our guests. Actively upsell hotel amenities, such as dining options and spa services, to enhance the guest experience. Maintain accurate records of bookings, reservations, and payments using the property's management systems. Approach problem-solving with a proactive mindset, anticipating potential challenges, and addressing issues before they affect the guest experience. Stay readily available and approachable to all guests, fostering a welcoming and supportive environment throughout their stay. Communicate effectively with guests, team members, and managers, confidently responding to questions and offering solutions that reflect the resort's commitment to excellence. Adhere to our AAA standards and follow them during each interaction consistently. Think outside the box to wow our guests with thoughtful and anticipatory gestures. Adheres to all grooming standards as outlined by leadership Participate in trainings to develop self Requirements / Qualifications / Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1+ years' experience as a Hotel Front Desk Agent 1+ years' experience in guest service Experience with Property Management Systems (PMS) such as Infor HMS, SRH preferred Must have excellent verbal and written communication skills.  Proficient in handling cash, credit card transactions, and maintaining accurate financial records. Strong organizational skills with attention to detail in managing guest information, reservations, and payments. Familiarity with basic computer skills, including proficiency in MS Office (Word, Excel) Must have flexibility to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.  High school diploma or equivalent Must be able to acquire and maintain an appropriate gaming license.