Front desk associate jobs in Vista, CA

Receptionist Pay Rate: $20 to $22 an hour Schedule: On-site, Monday to Friday 7 AM to 4 PM Key Responsibilities Greet and assist guests with warmth and professionalism Maintain a clean and welcoming reception area Handle high-volume incoming calls and route inquiries appropriately Respond to emails, schedule appointments, and provide general information Receive, sort, and distribute mail and packages Perform administrative tasks such as data entry and document handling Collaborate with internal teams and external partners to support communication and coordination Assist with special projects and office initiatives as needed Qualifications Minimum of 2 years' experience in office administration, front desk, or administrative support Bilingual fluency in Spanish and English preferred Proficiency in Microsoft Office Suite (Word, Outlook, Excel) Strong organizational and problem-solving abilities Excellent written and verbal communication skills Professional, courteous, and adaptable demeanor All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Coldwell Banker West is a real estate company based out of Ocean Beach. Our company specializes in helping clients find and secure their ideal homes and properties. We are committed to providing exceptional service and personalized support to meet the unique needs of each client. Located at 1851 Cable Street, we strive to create a seamless and positive experience for every customer. Role Description This is a full-time role for a Resource Center Administrator. The role is located in Ocean Beach, CA. The job description for our Resource Center Administrator is to be the main point of contact and assistance to our sales force. From hire to transaction, the RCA will help with training, troubleshooting, information support, and supplying the agent with templated marketing pieces for their business and every listing or sale. To achieve the above mentioned, the RCA will have to be well versed in all company programs, work with the IT company for basic troubleshooting or system support for wifi, agent workstations, etc., run basic MLS reports to determine which agents to reach out and support with marketing and or simple reporting reminders. To be a support to the agents, within the guidelines and boundaries defined in RCA procedures. The goal is to create a smooth work environment for the agent and ensure the company standards for marketing and reporting are being adhered to. We would like our newly on-boarded agents to be productive as soon as possible and not have to struggle with understanding our company infrastructure. We want to touch as many agents as possible, so they stay connected to the company. We need to build strong relationships with our agent base and keep them engaged with the company through meetings, trainings, and events. And we need a strong cheerleader in the office that exemplifies the company mindset and core values of excellence, ingenuity, awesomeness and home. Qualifications Phone Etiquette and effective Communication skills Strong Customer Service skills Ability to multi-task and manage time effectively Proficient in Microsoft Office Suite and other administrative software High school diploma or equivalent Previous experience in real estate or a related field is a plus

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel at the Ballpark; a place dedicated to providing a superior experience for both associates and guests. Omni San Diego's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel at the Ballpark's commitment to serve our associates and nurture their growth has led to the company's highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel at the Ballpark may be your perfect match. Job Description Omni Hotels & Resorts is seeking Front Desk Agent at the Omni San Diego Hotel! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Front Desk Agents are responsible for providing a welcoming arrival and depature experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Responsibilities Preparation of daily reports and distribution as directed. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists. Conduct back up procedures for Epitome and drop tape nightly. Handling Express checkouts ensuring their completion. Completion of third shift Night Audit checklist Balancing of daily postings and revenue. Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails. Understanding of all front office standards and assist in solving deficiencies. Prepare In-house allowance and adjustment spreadsheets each day. Balancing of daily posting and revenue, and resolution of inaccuracies. To appropriately protect confidential guest information and guest room key access according to front office SOP's. To be thoroughly acquainted with PBX Operator duties. Be familiar with emergency procedures and Alarm System in the PBX department. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. Be familiar with all systems and equipments as related to the Front Office Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests. Be familiar with all hotel amenities To be familiar with all hotel facilities To be familiar with the inter-relationship between the different departments To be familiar with local attractions and businesses Aid guests in locating other areas of the hotel (walk them to destination if possible) Effectively operate computer, printer, telephone, pen/pencil, photo-copying machine, facsimile machine, two-way radio Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity. Deliver personalized, memorable guest experiences by utilizing the Power of One. Qualifications Must be able to work the days evenings, weekends, and holidays. Prior guest service experience is required. Prior PMS Cashiering experience is required. Excellent customer service and problem solving skills are required. Ability to clearly communicate in English with guests and co-workers in person, via telephone, and in writing is required. Must have strong communication, computer and organizational skills. Must maintain a professional business appearance, attitude, and performance. Must be able to stand, walk or sit for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. Pay: $27.45/hour The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidate's qualifications and/or experience. * Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link in the OFCCP's Pay Transparency Nondiscrimination policy statement * If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

Property Description Hilton San Diego Gaslamp Quarter is a prestigious hotel located in the heart of downtown San Diego, offering exciting job opportunities for hospitality professionals looking to be part of a dynamic team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and luxurious amenities. The hotel boasts a prime location in the vibrant Gaslamp Quarter, with easy access to popular attractions, restaurants, and nightlife, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a fast-paced and exciting environment, providing outstanding service to guests from all over the world. Hilton San Diego Gaslamp Quarter values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded. Overview Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Summary: Provide exceptional customer service, creating a positive first impression for guests Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy Assist guests with recommendations and information about local attractions, dining options, and hotel amenities Collaborate with other departments to ensure seamless guest experiences Maintain a clean and organized front desk area Handle cash and credit card transactions accurately Demonstrate a strong attention to detail and a proactive approach to guest satisfaction Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service! Qualifications Previous experience in a customer service role, preferably in a hotel or hospitality environment Excellent communication and interpersonal skills Previous cash handling experience required Strong problem-solving abilities and the ability to remain calm under pressure Proficiency in computer systems and knowledge of hotel property management software Outstanding organizational and multitasking skills Availability to work flexible schedules, including evenings, weekends, and holidays High School diploma or equivalent Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $24.00 - USD $24.50 /Hr.

Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. Key Skills & Experiences Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. The hourly pay rate for this role is $22.43. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

The Front Desk Agent works to efficiently check guests in and out of the hotel in a professional and friendly manner. .

Job DescriptionDescription: FRONT DESK AGENT - PART TIME - $21.00/hourly The Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. As a Front Desk Agent, you will play a key role in creating a positive and welcoming experience for our guests. The Front Desk Agent shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP's Culture & Core Values. The Front Desk Agent is required to accurately record all hours of work using SCP's timekeeping system. Accurately recording time is required to ensure that the Front Desk Agent is paid for all hours worked as required by the wage and hour laws. Working “off the clock” is strictly prohibited. If any manager or supervisor directs you to or suggests that you should, perform work while not “on the clock,” you must notify the Regional Director of People Services immediately. Similarly, the Front Desk Agent is not permitted to perform work after hours or from home without specific direction from their supervisor. In the event such work is authorized, all time spent working must be reported on the employee's time record. The Job Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction. Follow Hotel policies with lost and found items. Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations. Continuously promote sanitation, safety, and security efforts. Encourage Social Media/5-star compliments or reviews on OTA's. Greet guests warmly and efficiently, processing check-ins and check-outs with accuracy and speed. Maintain knowledge of Hotel features/services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures. Manage reservations and room assignments, ensuring accuracy and availability. Process payments and handle guest accounts, adhering to company policies and procedures. Respond to guest requests and concerns promptly and professionally, resolving issues to their satisfaction. Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel. Upsell hotel services and amenities to maximize revenue opportunities. Maintain a clean and organized front desk area, ensuring a professional appearance. Collaborate effectively with other departments to provide seamless service to guests. Follow all safety and security protocols to ensure the well-being of guests and staff. Ensure security of guest room access. Maintain confidentiality, security, and integrity of organizational data. Inspect, plan, and ensure that all materials and equipment are in complete readiness for service. Maintain knowledge of correct maintenance and use of equipment. Maintain knowledge of and comply with all departmental policies, service procedures, and standards. Access all functions of computer/software systems. Other duties as assigned. Requirements: Job Requirements Must be a United States citizen or possess a valid work permit. Must be able to read, write, and speak English. Fluency in other languages is beneficial. Must be able to accurately follow instructions, both verbally and written. Ability to work a flexible schedule that may include evenings, weekends, and holidays. Must be able to work in a fast-paced environment with urgency and empathy. Outstanding coordination and multi-tasking abilities. Professional in appearance and demeanor. Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality-specific software systems. Must have general computer skills including Microsoft Office and Google Suite. Must have the ability to deal effectively and interact well with guests, vendors, and team members. Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner. Ability to calculate figures and amounts using basic math. Supervision Reports to the Front Office/Desk Manager. Education and Experience High school diploma or equivalent. Previous customer service experience is required. Previous Front Desk experience preferred. Familiarity with hotel reservation systems (experience with specific systems is a plus State Alcohol Serving Certificate. Working Conditions Must be able to stand and move freely about the property for the majority of the shift. Must be able to occasionally lift, carry, push & pull up to 50 lbs. Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis. While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat). Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat). Noise level is usually moderate.

Job Description The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Schulte Companies is seeking an energetic, experienced, and hands on Front Desk Agent (Part-time) to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Job DescriptionBenefits: 401(k) Competitive salary Dental insurance Free uniforms Health insurance The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Details SAN DIEGO, CA $18.00 - $18.00 HourlyDescription The Front Desk Agent is responsible for ensuring a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay. What will I be doing? As a Front Desk Agent, you would be responsible for performing including but not limited to the following tasks to the highest standards: Detailed Job Duties Provide superior service to our customers (internal and external) at all times. Follow Hotel etiquette guidelines as mandated on the employee staff guide. Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card. Check guests out and ensure billing is correct. Solicit guest comment cards at every opportunity. Run various computer reports at the beginning and end of the shift (checklist, Guest Folio, etc.) Take payments, post charges, enter amounts into computer, and balance accounts at end of shift. Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members. Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes. Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes. Answer phone calls within 3 rings and transfer calls to appropriate department or person. Computer training and knowledge of how hotel reservations works. Understand and be able to make a walk-in reservation. Maintain knowledge of daily activities in and around the hotel and City area. Handle emergencies that arise when on duty alone, notifying appropriate personnel. Assist in general maintenance and inventory of Front Office equipment and supplies and cleanliness of the Front Desk, PBX and reception area. Assist Bell and Valet when appropriate. Cross-train with other departments and be able to cover shifts (as necessary) Perform other tasks as assigned by the Front Office Manager, or Front Desk Supervisor Other duties as assigned. Specific Job Knowledge, Skill and Ability You must possess the following knowledge, skills and abilities and be able to explain and demonstrate that you can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Qualifications Qualifications Microsoft Office and ONQ knowledge (Hilton), Lightspeed (Marriott), Opera (IHG) Minimum of 1 year in Front Desk Agent. Ability Ability to work flexible schedule to include weekends and holidays as needed. Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. Ability to work under pressure and deal with stressful situations during busy periods. Ability to accomplish necessary tasks on a computer. Physical Demands While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms. Requires standing and walking 95% of workday. The employee must have the ability to sit, stand, walk, talk, and hear. The employee is expected to bend, stoop, squat, kneel, climb and crawl, depending upon work tasks, and to lift up to 50 pounds given the materials moved and tools used. Specific vision abilities required by this job include close vision, and the ability to adjust focus. Education Any combination of education, training or experience that provides the required knowledge, skills and abilities. High School graduate or equivalent required.

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT PALIHOTEL SAN DIEGO: Palihotel San Diego is a vibrant and bustling mainstay located in the heart of San Diego's Gaslamp Quarter. Featuring 122 guest rooms, Palihotel San Diego brings a youthful, design-centric offering to San Diego's hotel landscape, showcasing a preppy, nautical-inspired charm, and complete with Saint James French Diner restaurant and bar and a guest-exclusive roof deck offering daily social hour and the best views of the city. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel San Diego! THE TASK AT HAND: Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood. Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests. Building memorable relationships with hotel guests in line with our service standards Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios. Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner. Inputting guest information and payments into hotel software systems, such as Opera. Collaborating with the sales and operations teams to ensure a smooth experience for all guests. Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers. Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance. Politely enforcing established policies and procedures. Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness. Performing safety duties and adhering to predetermined protocols in the event of an emergency situation. Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers. WHAT WE'RE LOOKING FOR: Must possess a positive attitude. Must be energetic and outgoing. Must be service oriented. Must be a team player. Must be able to multi-task. Must possess excellent interpersonal, analytical, and organizational skills. Must have knowledge of basic arithmetic. Must have the ability to input data and access information on the computer. Must be able to work a flexible schedule and shifts - weekends & holidays as needed. Flexible schedule- must be available to work a variety of shifts. Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting. Fluency in English both verbally and non-verbally. Provide legible communication and directions. Ability to input and access information in the property management system/computers/point of sales system. Ability to perform job functions with attention to detail, speed and accuracy. Ability to prioritize and organize. Be a clear thinker, remaining calm and resolving problems using good judgment. Follow directions thoroughly. Understand guest's service needs. Work cohesively with co-workers as part of a team. Work with minimal supervision. Maintain confidentiality of guest information and pertinent hotel data. Must be able to stand for long periods of time. Must be able to push, pull or lift up to 25 lbs. Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs. Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting. WHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. Privacy Notice: For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at ******************* and ******************** to view the notice. For more information, visit ******************* or follow @palisociety For more information, visit lepetitpali.com or follow @lepetitpali For more information, visit ******************** or follow @arrivehotels We are an E-Verify Employer/Somos un empleador de E-Verify.

Job Description The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel. Responsibilities Welcomes guests in a friendly, prompt and professional manner. Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner. Up-sells rooms whenever possible to maximize hotel revenue. Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank. Issues, controls and releases guest safe-deposit boxes. Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. Qualifications 1-2 years customer service experience. Ability to stand for 8 hours Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system. Benefits/Perks Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates We offer an excellent travel discount program. Opportunity to grow, we promote from within Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Description As a Front Desk Agent at Ramada Suites San Diego, you will be the first point of contact for guests, providing them with a warm welcome, efficient check-in/check-out services, and assisting them throughout their stay. Your role is vital in ensuring an excellent guest experience by delivering high-quality customer service and maintaining a positive, friendly attitude at all times. Key Responsibilities: Guest Services: Greet and welcome guests upon arrival. Handle check-in and check-out processes efficiently and professionally. Respond to guest inquiries, concerns, and requests in a timely and courteous manner. Provide guests with information about hotel services, local attractions, and dining options. Manage guest reservations, ensuring accurate information and availability. Administrative Duties: Process payments and maintain accurate records using the hotel's property management system. Answer phone calls, direct them as needed, and handle reservation inquiries. Maintain an organized and clean front desk area. Coordinate with housekeeping and maintenance staff to meet guest requests. Problem-Solving: Address and resolve guest complaints or issues, escalating to management when necessary. Act as a liaison between guests and hotel staff to ensure smooth communication and problem resolution. Security and Safety: Monitor security and report any suspicious activity or safety concerns. Ensure compliance with hotel policies, procedures, and brand standards. Requirements: High school diploma or equivalent. Previous hotel front desk or customer service experience is preferred but not required. Strong communication and interpersonal skills. Proficiency with computers and hotel property management systems (experience with Hilton's PEP system is a plus). Ability to multitask, stay organized, and handle stressful situations calmly. A friendly and positive demeanor, with a commitment to excellent guest service. Flexibility to work various shifts, including weekends, holidays, and nights. Benefits: Health, dental, and vision insurance (full-time employees). Paid time off and holiday pay. Employee discounts on hotel stays at Hilton-branded properties. Opportunities for professional development and career advancement within the company.

Job DescriptionBenefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

We are seeking a friendly and organized Front Desk Associate to join our team. The ideal candidate will be responsible for providing excellent customer service at the front desk and may also assist with maintaining the cleanliness of the pool area. Key Responsibilities: - Greet and assist guests in a professional and courteous manner - Manage check-in and check-out processes efficiently - Answer phone calls and respond to inquiries regarding services and amenities - Maintain accurate records of guest information and reservations - Ensure the front desk area is clean and organized - Assist with cleaning and maintaining the pool area as needed - Handle guest complaints and resolve issues promptly - Collaborate with other team members to ensure a positive guest experience Skills and Qualifications: - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Attention to detail and strong organizational skills - Basic knowledge of cleaning procedures and safety protocols - Previous experience in customer service or hospitality is a plus - Flexibility to work various shifts, including weekends and holidays We welcome applicants who are dedicated to providing exceptional service and contributing to a positive team environment. Requirements:

Job Description Front Desk Agent - $250 Sign-On Bonus! Join the Hilton family and be the first to welcome our guests with exceptional service and a smile. We are looking for a Front Desk Agent to be the welcoming face of our hotel, providing exceptional service that embodies Hilton's commitment to hospitality and excellence. As the first point of contact, you'll play a key role in ensuring each guest's stay is seamless, comfortable, and memorable. New Team Members Receive a $250 Sign-On Bonus! Key Responsibilities: Greet and assist guests with check-ins and check-outs, ensuring a smooth and efficient process that meets Hilton standards. Manage reservations using the property management system (PMS); assist with inquiries, modifications, and cancellations. Provide prompt and professional responses to guest questions, concerns, and requests, ensuring a positive and welcoming experience. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and support daily hotel operations. Accurately handle guest payments, including room charges and incidentals. Securely process all forms of payment. Promote and enroll guests in the Hilton Honors loyalty program, clearly communicating its benefits. Comply with hotel safety, security, and emergency procedures, along with local, state, and federal regulations. Assist with guest services, including luggage handling, transportation, and general concierge duties. Safely operate the airport shuttle, ensuring timely pickups and drop-offs in accordance with the schedule or guest needs. Qualifications: Previous customer service experience is required; experience in front desk or hospitality is strongly preferred. Excellent communication and interpersonal skills, with the ability to multitask in a dynamic environment. Familiarity with hotel PMS systems, especially OnQ and PEP by Hilton, is a plus. Strong attention to detail and a passion for guest service. Valid driver's license with a clean driving record (minimum 5 years). Availability to work flexible shifts including mornings, evenings, weekends, and holidays.