Become A Front Desk Attendant

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Working As A Front Desk Attendant

Performing for or Working Directly with the Public
Interacting With Computers
Making Decisions and Solving Problems
Getting Information
Communicating with Supervisors, Peers, or Subordinates

Deal with People
Unpleasant/Angry People
Repetitive
$21,040
Average Salary

What Does A Front Desk Attendant Do At Project for Pride In Living

* Provide security monitoring of the building inside and out
* Provide corrective interactions around enforcement of House Rules and Lease terms
* Establish and maintain positive relationships with residents to include modeling of appropriate behavior around conflict resolution and social relationships among residents
* Monitor all guests entering and exiting the building, ensuring they sign-in/out with an ID, recording their destination, and keeping track of the length of visits/overnights
* Respond appropriately and/or provide assistance with emergency situations and crisis intervention including de-escalation and calling the appropriate authorities, if needed, contacting the appropriate staff or supervisor and interacting with police, fire, and medical personnel as needed
* Communicate issues and other pertinent details to property management staff in a timely fashion which may include updating the log book, completing incident reports, or direct communication via email or telephone

What Does A Front Desk Attendant Do At Firstservice Residential

* Demonstrates excellent customer service, communication and time management skills.
* Monitors Emergency Response System.
* Greets and directs Residents, guests and invitees.
* Monitors and controls Electronic Security Control Systems.
* Responds to emergency situations in a timely and efficient manner.
* Monitors and controls access to the building.
* Maintains daily log, records and forms.
* Resolves and follows-up on all complaints/issues.
* Maintains a safe and secure environment throughout the building/property(s).
* May be assigned other duties by the on-site property manager.
* Follows safety procedures and maintains a safe work environment.
* Other duties as required

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How To Become A Front Desk Attendant

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Attendant jobs

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Top Skills for A Front Desk Attendant

Top Front Desk Attendant Skills

Customer Service Skills
Front Desk Operations
Facility

You can check out examples of real life uses of top skills on resumes here:

Maintained excellent interpersonal, communication and customer service skills.
Perform front desk operations which include customer service, cashier new member enrollment, cleaning weights and fitness machines.
Managed the front desk, handling check in, answering questions, and providing facility tours.
Job responsibilities included greeting visitors, checking proper identification, answering phone calls, and issuing equipment.
Promoted membership sales when necessary.