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Become A Front Desk Attendant

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Working As A Front Desk Attendant

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $21,040

    Average Salary

What Does A Front Desk Attendant Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Front Desk Attendant

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Attendant jobs

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Front Desk Attendant Career Paths

Front Desk Attendant
Front Desk Agent Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Delivery Driver Service Technician Service Manager
Branch Manager
6 Yearsyrs
Home Health Aid Unit Secretary Office Manager
Business Office Manager
8 Yearsyrs
Pharmacist Technician Correction Officer General Manager
Center Manager
6 Yearsyrs
Pharmacist Technician Office Manager Property Manager
Communications Manager
6 Yearsyrs
Medical Assistant Front Desk Coordinator Front Office Manager
Director Of Front Office
6 Yearsyrs
Front Desk Supervisor Assistant General Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Front Desk Agent Front Office Manager General Manager
Food Service Director
9 Yearsyrs
Personal Trainer Training Manager
General Manager
7 Yearsyrs
General Manager Service Director Director Of Food And Beverage
Hotel Manager
5 Yearsyrs
Security Guard Forklift Operator Warehouse Manager
Logistics Manager
7 Yearsyrs
Attendant Home Health Aid Unit Secretary
Office Manager
5 Yearsyrs
Delivery Driver Maintenance Technician Project Manager
Program Manager
8 Yearsyrs
Security Officer Maintenance Technician Field Service Technician
Project Manager
8 Yearsyrs
Personal Trainer General Manager Account Executive
Sales Manager
5 Yearsyrs
Security Officer Technician Service Technician
Service Manager
7 Yearsyrs
Security Guard Truck Driver Equipment Operator
Service Supervisor
6 Yearsyrs
Attendant Security Officer Operations Manager
Site Manager
7 Yearsyrs
Home Health Aid Technician Production Supervisor
Warehouse Manager
5 Yearsyrs
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Average Length of Employment
Front Desk Lead 2.2 years
Desk Operator 2.1 years
Desk Clerk 2.0 years
Guest Services 2.0 years
Front Office Agent 2.0 years
Front End Clerk 2.0 years
Hotel Desk Clerk 1.8 years
Attendant 1.7 years
Front Desk Clerk 1.7 years
Front Desk Staff 1.7 years
Front Desk Agent 1.6 years
Desk Attendant 1.6 years
Front Desk Host 1.5 years
Front Desk Worker 1.4 years
Desk Assistant 1.4 years
Top Employers Before
Cashier 14.3%
Internship 9.6%
Server 5.8%
Volunteer 4.2%
Hostess 4.0%
Waitress 3.0%
Manager 2.3%
Supervisor 2.0%
Top Employers After
Internship 9.8%
Cashier 8.8%
Server 7.5%
Volunteer 3.2%
Manager 3.0%
Teller 2.6%
Waitress 2.4%
Supervisor 2.3%
Hostess 2.3%
Teacher 2.2%

Front Desk Attendant Demographics

Gender

Female

66.5%

Male

31.7%

Unknown

1.8%
Ethnicity

White

80.4%

Hispanic or Latino

11.1%

Asian

6.4%

Unknown

1.5%

Black or African American

0.6%
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Languages Spoken

Spanish

59.2%

French

10.5%

German

6.4%

Russian

4.5%

Italian

3.4%

Hindi

1.9%

Portuguese

1.9%

Arabic

1.9%

Chinese

1.5%

Vietnamese

1.1%

Greek

1.1%

Polish

1.1%

Mandarin

0.7%

Korean

0.7%

Bengali

0.7%

Croatian

0.7%

Cantonese

0.7%

Tagalog

0.7%

Japanese

0.7%

Swedish

0.4%
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Front Desk Attendant Education

Schools

University of Phoenix

8.3%

University of Wisconsin - Whitewater

6.1%

Northern Arizona University

5.8%

University of North Carolina at Greensboro

5.5%

Texas State University

5.5%

Florida International University

5.2%

University of Vermont

5.2%

Pennsylvania State University

5.2%

Indiana University of Pennsylvania

4.9%

Southern New Hampshire University

4.9%

California State University - Chico

4.6%

Arizona State University

4.6%

Northern Virginia Community College

4.6%

University of Arizona

4.6%

Western Illinois University

4.6%

Towson University

4.3%

Liberty University

4.3%

Slippery Rock University of Pennsylvania

4.0%

University of Wisconsin - Stout

4.0%

West Virginia University

4.0%
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Majors

Business

19.7%

Kinesiology

10.2%

Psychology

9.6%

Criminal Justice

7.0%

Communication

6.5%

Health Care Administration

4.8%

Hospitality Management

4.2%

Nursing

3.8%

General Studies

3.6%

Accounting

3.5%

Liberal Arts

3.3%

Sociology

3.1%

Biology

3.1%

Marketing

2.9%

Medical Assisting Services

2.8%

English

2.8%

Management

2.7%

Political Science

2.2%

History

2.1%

Finance

2.0%
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Degrees

Bachelors

50.7%

Other

26.0%

Associate

10.9%

Masters

7.0%

Certificate

3.1%

Diploma

1.2%

Doctorate

0.7%

License

0.4%
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Full Time
Part Time
Internship
Temporary

Real Front Desk Attendant Salaries

Job Title Company Location Start Date Salary
Front Desk Attendant Nine Platt Corp Plattsburgh, NY Jul 09, 2012 $21,914
Front Desk Attendant 76 Mall Inn, Inc. Branson, MO Mar 10, 2016 $21,267
Front Desk Attendant 76 Mall Inn, Inc. Branson, MO Mar 09, 2015 $19,993
Front Desk Attendant 76 Mall Inn, Inc. MO Mar 06, 2014 $19,284

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Top Skills for A Front Desk Attendant

CustomerServiceSkillsFrontDeskOperationsFacilityPhoneCallsMembershipSalesLaundryCreditCardTransactionsNightAuditNewMembersDataEntryGuestCheck-InsTelephoneCallsSchedulingAppointmentsGymMembersRoomAvailabilityHotelGuestsCustomerComplaintsGuestComplaintsCommunicationSkillsHotelServices

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Top Front Desk Attendant Skills

  1. Customer Service Skills
  2. Front Desk Operations
  3. Facility
You can check out examples of real life uses of top skills on resumes here:
  • Maintained excellent interpersonal, communication and customer service skills.
  • Perform front desk operations which include customer service, cashier new member enrollment, cleaning weights and fitness machines.
  • Managed the front desk, handling check in, answering questions, and providing facility tours.
  • Job responsibilities included greeting visitors, checking proper identification, answering phone calls, and issuing equipment.
  • Promoted membership sales when necessary.

Top Front Desk Attendant Employers

Front Desk Attendant Videos

The Hotel - A Day in the Life at the Front Desk

Chie Dela Cueva - Front Desk Attendant

Front Desk Agent - by ChooseTourism.ca

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