Front desk attendant job description

Starting Wage $12.00+
Eligible for Associate Bonus Program

True North Hotel Group , an award-winning management and development company, is seeking a Front desk Associate to join our team at our TownePlace Suites in Leavenworth, Kansas . This family-owned organization has a uniquely remarkable culture and is conveniently headquartered in Overland Park, KS.

What do we have to offer? Excellent healthcare benefits, work-life balance (paid time off, flexibility, family atmosphere), 401k with matching, great team members and more!

So, what is the role and requirements? Looking for an individual who is attentive to detail, has a high interest in customer satisfaction and values communication.

RESPONSIBILITIES

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints
• Clerical duties including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing

QUALIFICATIONS

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

True Care Medical Group is a busy, privately owned, Primary Care Practice located in Carney, Maryland. We are a quality-focused and population-health driven, independent office looking to grow with an open Back Office (Clinical) Medical Assistant position. We primarily serve patients 18 and older with a concentration in geriatrics and patients with chronic conditions. By providing comprehensive, accessible, whole-person primary care, we are guiding patients to a healthier life while reducing the cost to the healthcare system.

The three pillars upon which our practice is built are: Quality Patient Care, Professionalism and Accountability.

As an MA, you are a member of our practice's medical team and will have an array of responsibilities that will allow us to continue to provide exceptional care to our patients.

Primary Duties and Responsibilities:You will provide and coordinate office based care including preparing patients for examination, perform routine diagnostic tests, screenings, gather patient history, and administer vaccinations. You will evaluate patients, provide nursing care, handle referrals, and execute skilled medical and pharmaceuticals prescribed by physicians. You will communicate and collaborate with the medical staff team to achieve common patient goals. You will maintain detailed administrative and medical records in our EMR system. You will prepare examination rooms and monitor supply levels. You will be a trustworthy partner for the patient and ensure that they are fully informed and capable of self care responsibilities outside of the practice. You will effectively and accurately communicate messages between patients and providers (verbal, web-based, telephone, etc.) You will perform other medical and administrative duties as assigned effectively and efficiently. You have experience documenting clinical data in an electronic health record system (EHR). You have the ability to take manual blood pressures, complete medication reconciliation, take accurate medical history of patients, and perform EKGs.

Required Qualifications:You have a high school diploma or equivalent. You are a graduate from an accredited Certified Medical Assistant program. You have medical experience of at least 1 year.

Knowledge, Skills, and Abilities:You have excellent interpersonal and communication skills. You are capable of working in a fast paced environment and have exceptional skills with decision making, multitasking, and prioritization. You have computer skills and dexterity required for data entry and retrieval of patient information, familiar with windows-style applications and various software packages specific to role. You are a team player wanting to improve the health and wellbeing of all patients!

Physical and Environmental Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift up to 40 pounds when necessary. Duties performed routinely require exposure to blood, body fluid and tissue.

The Back Office MA works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases.

True Care Medical Group offers extensive benefits such as Paid Time Off, health benefits to include medical, vision and dental, and participation in a 401k plan. Salary will be commensurate with experience.
If you're interested in making a difference as a member of our team, apply today!

Please note this position is posted on behalf of our partner practices. This individual will be working at the specific practice that is mentioned in the above details and will not be a direct employee of Aledade, Inc. so will therefore not be eligible for the benefits available to Aledade employees.

It’s all about you! The Front Desk Attendant is a critical position in our clubs. You are the face of Texas Family Fitness! The Front Desk Attendant is ultimately responsible for the guest experience. You will be an Ambassador of Texas Family Fitness with a wealth of knowledge about all aspects of club operations. The Front Desk Attendant will own customer communications and issues from initial contact until resolution.
Customer Service


Provide exceptional customer service, exceeding expectations. Greet every member and guest promptly and engage with every member to ensure our members feel welcomed as a part of the TF Fitness family. The Front Desk Attendant will knowledgeably answer inquiries by phone and in person regarding memberships and services. Promptly resolve guest complaints in a professional, courteous manner. Oversee the security of retail and concessions. Maintain a clean, family-friendly and professional appearance. Ensure the lobby is clean, neat and organized. Ensure the front desk is never left unattended.


Membership Management


The Front Desk Attendant will check every member and guest in immediately upon arrival and bid farewell to all guests leaving. Ensure children are accompanied by an adult member and escorted to the Kids Club for their security. Confirm appointments and assist with referrals. Promptly process membership cancellations. Up-sell family memberships and retain existing memberships.


Account Management


Maintain confidentiality of all member and guest records. Update contact information as needed. Collect member balances and post promptly and accurately. Verify account information on file, including credit card information on file to ensure it is current and up to date.


Requirements


 HS Education in progress or completed

 Prior customer service experience highly desired; willing to train

 Personable, enthusiastic, optimistic and outgoing personality

 Positive attitude and collaborative team player

 Ability to work a flexible schedule, including weekends and holidays

 Ability to work in a fast-paced environment and multitask

 Computer proficiency with basic computer applications

 Stable work or school history

 Excellent oral/written communication skills

 Passion for health and fitness