Front Desk Supervisor $19.50/hr
Front desk clerk job in Phoenix, AZ
Salary Range: 19.50 To 19.50 (USD) Hourly Are you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you'll ever find! Come join us!
Basic Function : Supervises daily functions of Guest Services agents
Work Performed :
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budget
Ensure consistency with proper check-in and check-out procedures by Guest Service Agents
Ensure proper communication with Housekeeping and other departments
Address all guest needs and requests; ensure Guest Service Agents are following through
Review daily checklists to ensure proper documentation, follow through of billing procedures and resort policies
Review daily emergency reports, log books, trace reports, etc.
Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attached
Ensure proper cash procedures are followed and daily shift reports are closed at the Front Desk
Maintain updated group information on resumes and in group information folders
Process and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn around
Check timesheets daily and assist with payroll approval and documentation
Ensure proper documentation occurs for disciplinary counseling for Guest Service Agents
Other duties as assigned
Supervision Exercised : Guest Service Agents
Supervision Received : Guest Services Manager
Responsibility & Authority :
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accounting
Supervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services Department
Minimum Requirements :
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements :
5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
Front Desk Representative
Front desk clerk job in Glendale, AZ
BILINGUAL IS A PLUS
Primary Duties and Responsibilities:
All job functions are expected to be maintained during weekly schedule. The employee must
arrive on time to address customer phone calls and visits. Dress code is business casual.
• Manage front desk activities.
o Answer phone in a timely and friendly manner and transfer as needed
o Take accurate messages
o Greet customers and escort to closing rooms
• Manage incoming and outgoing mail
• Collect earnest money via mail or by person and deliver to appropriate source
• Handle special assignments as deemed necessary by manager
• Maintain appearance of front office space
• Order and inventory office supplies on a weekly basis
• Assist with group inbox - data entry, assigning emails, other duties as needed
Qualifications:
• One year of administrative/reception work is required
• High School Diploma or equivalent
• Bilingual (Spanish) highly sought
• Background in customer service and office environment is preferred
• Able to follow all company procedures and policies including meeting the company
customer service expectations
• Experience using Microsoft Word, Outlook, Adobe
• Candidate should be dependable, reliable and prompt. If you are not a person that can
make it to work on time, please do not apply!
Skills:
• Strong oral and written communication skills
• Exceptional customer service
• Effective listening skills
• Able to multi-task
*All applicants will be subject to a background check.
Front Desk
Front desk clerk job in Phoenix, AZ
A well-known and reputable commercial property management company is seeking a front desk administrative person for their Phoenix office location. This person will be responsible for greeting visitors, answering phones, delivering high-end customer service, booking conference rooms, ordering snacks/drinks for the office, and monitoring work orders. Previous administrative experience, a bubbly personality and professional demeanor, ability to communicate effectively with all levels of clientele, and computer proficiency with MS Office are highly desired. Excellent culture and opportunity to grow.
Schedule: M-F, 8am-5pm
Pay $26-30 per hour DOE
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Billing & Data Entry (Full-Time)
Front desk clerk job in Tempe, AZ
Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Fast-paced work environment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match
Responsibilities
Centralized Billers are responsible for entering bills of lading into Dayton Freights internal inquiry system with speed and accuracy.
Learn and retain industry terms as it pertains to billing
Become familiar with National Motors Freight Classification
Communicate any billing issues to the Service Centers
Performing all necessary audits as assigned
Enter proper Hazardous Materials bills as assigned
Assist Service Centers with any questions relevant to billing
Assist in identifying and communicating all issues relevant to billing
Review weekly Error Report for feedback and accuracy of corrections
Qualifications
Exceptional data entry skills
Can work in a fast paced environment
Able to work late afternoons and evenings
Legally eligible to work in the United States
Must be at least 18 years of age
Fluent in English
Benefits
Stable and growing organization
Competitive weekly pay
Professional, positive and people-centered work environment
Fast-paced work environment
Comprehensive benefits package: Health, Dental, Vision, AD&D, etc.
Paid holidays (8); paid vacation and personal days
401(k) plan, Company Match
**This is a 2nd shift position.
Auto-ApplyFront Desk Agent (Full-Time and Part-Time)
Front desk clerk job in Phoenix, AZ
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs.
Duties & Responsibilities:
Greet and check-in guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and address guest needs and requests
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements
Qualifications:
High school Diploma or equivalent
Credit Card handling experience preferred
Hotel Front Desk experience preferred
Experience with hotel reservations software preferred
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent written and verbal communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Medical, Dental, and Vision insurance available to eligible employees
Wellness benefits available to eligible employees
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements).
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description $17 - $18
Front Desk Agent
Front desk clerk job in Tempe, AZ
Located at the corner of University and Mill, Omni Tempe Hotel at ASU amplifies Tempe's revitalized downtown area and brings some of the largest conference and meeting space to the city. The hotel features 330 guest rooms, four dining outlets, a spacious pool deck, retail, and almost 36,000 square feet of indoor and outdoor meeting space along with expansive views of the ASU campus and the Tempe cityscape. We are building an amazing team that focuses on creating incredible guest experiences. Join us and be a part of something special!
Omni Tempe Hotel at ASU is seeking a professional and courteous Front Desk Agent to provide our guests with outstanding service. This role is crucial as the first point of contact for our guests, ensuring a memorable and seamless experience from arrival to departure. Our ideal candidate possesses a passion for creating memorable experience and providing exemplary moments of service to each guest.
Responsibilities
Warmly greet and check guests in and out, ensuring a smooth process.
Manage reservations via phone and online systems.
Handle guest inquiries and provide detailed information about our hotel services, local attractions, and amenities.
Process payments and verify credit card information.
Resolve guest complaints efficiently and professionally.
Coordinate with housekeeping and other hotel staff to meet guest needs.
Upsell hotel services and amenities where appropriate.
Maintain updated records of bookings and payments.
Follow all Loss Prevention procedures regarding guest property, safety, and security.
Report any concerns to department managers or loss prevention in a timely manner.
Attend trainings to continue growth in hospitality and service.
Qualifications
High school diploma or equivalent.
Previous hotel front desk experience is strongly preferred
Candidates must have previous customer service experience; hotel experience is preferred.
Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager.
Excellent customer service, anticipation of guest needs and problem-solving skills are required.
Must have strong communication, presentation, training, and organizational skills.
Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
Lift, carry, and place objects weighing up to 50 lbs. without assistance.
Stand, walk or sit for an extended period or for an entire work shift.
Must be able to work a flexible schedule including overnight shifts, weekends, and holidays.
*This position is a part-time, on-site position with no work from home flexibility.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Omni Hotels & Resorts.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
The salary is $20 / hour.
Auto-ApplyFront Desk Agent Part-Time Evenings
Front desk clerk job in Phoenix, AZ
Job Details Phoenix, AZ High School $18.25 - $18.50 Hourly Hospitality - HotelDescription
Job Purpose: - As a Front Desk Agent, you will be the friendly face that welcomes our guests and makes them feel right at home. Your main goal is to ensure a smooth and enjoyable experience from check-in to check-out, all while providing top-notch customer service.
Key Responsibilities:
- Greet guests with a warm smile and check them in and out efficiently.
- Verify guest identification and payment information to ensure a seamless check-in experience.
- Handle billing processes with accuracy and attention to detail.
- Answer guest questions and provide information about the hotel and surrounding area.
- Resolve any guest problems or complaints with a positive attitude and a solution-oriented approach.
- Stay knowledgeable about the local area to provide guests with recommendations and directions.
Qualifications
Required Education:
- High School Diploma
Required Experience:
- 1 year of customer service experience
- Experience in handling billing and payment processes
- Experience in resolving customer problems or complaints
Required Skills and Abilities:
- Strong communication skills for answering guest questions and providing information
- Ability to verify guest identification and payment information accurately
- Knowledge of the local area to assist guests with directions and recommendations
- Friendly and approachable demeanor to ensure a welcoming atmosphere
- Problem-solving skills to address and resolve guest issues efficiently
Hotel Front Desk Agent - $19.15 hour plus benefits | DoubleTree Suites by Hilton Phoenix
Front desk clerk job in Phoenix, AZ
At DoubleTree Suites by Hilton Phoenix, we want you to be well. Our benefits package includes: * Health, Dental & Vision Insurance after 60 days of employment * Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life
* 401K Retirement Benefits with 4% match and immediate 100% vesting
* Vacation Pay
* Paid Sick Time
* Holiday pay
* Wellness Programs
* Travel reduction program (TRP)
* Meal Credit
* Meal Discounts
* Recognition Programs
* Safety Shoes benefit
* Team Member Hotel Discounts
What You'll Be Doing:
As a Guest Service Agent, you'll be the heart of our guest experience - providing friendly, professional service from check-in to check-out and everything in between! Your responsibilities include:
* Greeting guests with a genuine smile and making every interaction positive.
* Checking guests in and out efficiently while handling payments, room assignments, and special requests.
* Answering phones and assisting guests with information, reservations, and in-house needs.
* Coordinating guest requests with other departments to ensure seamless service.
* Responding promptly to guest concerns and following up to ensure complete satisfaction.
* Providing accurate information about hotel amenities, local attractions, and directions.
* Managing guest records and transactions through hotel systems like PMS and GuestWare.
* Handling wake-up calls, deliveries, and messages with care and accuracy.
* Upholding DoubleTree Suites by Hilton Phoenix service standards and maintaining a professional, polished appearance.
* Supporting your teammates and helping the front office run smoothly in a fun, guest-focused environment.
Requirements:
* Education: High School Diploma or equivalent required.
* Experience: Minimum 6 months in a guest service or customer-facing role (hotel experience preferred).
* Skills:
* Excellent communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* Proficient with computers; knowledge of hotel systems (PMS, GuestWare) a plus.
* Professional appearance and attitude.
* Availability: Flexible schedule - must be able to work weekends, holidays, and variable shifts.
* Physical Requirements: Ability to stand for extended periods and lift up to 30 lbs as needed.
* Team Fit: A positive, dependable team player who enjoys helping others and representing the DoubleTree brand with warmth and professionalism.
DoubleTree Suites by Hilton Phoenix is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ************************************ or call ************ to let us know the nature of your request.
Front Desk Agent
Front desk clerk job in Phoenix, AZ
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Auto-ApplyFront Desk Agent
Front desk clerk job in Tempe, AZ
We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Qualifications:
Previous experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
We're Leaving the Light On for our next Team Member! Is that you? Our Lightkeeper Service Culture Our Lightkeeper culture is the heartbeat of our operations, shaping every interaction across our team. Our commitment to a Heart For Service means putting others first and going the extra mile to support and uplift those around us. We believe in Care by finding opportunities to make others' days brighter through thoughtful gestures, both big and small. Respect is a cornerstone of our culture; we celebrate the diversity in every individual and uphold the dignity of each person we encounter. We take pride in Owning the Experience, embracing our roles to deliver outstanding service and resolve any conflicts with understanding and empathy. By embodying these four pillars, Lightkeeper not only defines who we are but also sets us apart from the competition.
Auto-ApplyFront Desk Agent Overnight (Night Auditor)
Front desk clerk job in Tempe, AZ
What's the job?
As a Front Desk Agent Overnight / Night Auditor - you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition, you will be responsible for ensuring that end of day procedures are executed to start the next business day.
Your day-to-day
Be the warm welcome that kicks off a memorable guest experience
Acknowledge loyalty program members by status and returning guests, in person, on the phone, or via online chat
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Handle cash and credit transactions
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from billing issues to local knowledge, and loop in hotel management when necessary
Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
Take pride in your appearance and hotel as a brand ambassador
Always know what events and activities are on the day's schedule
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts; assisting the preparation of all reports relavent to daily revenues
Transmit credit card batches
Complete and transmit daily management and accounting reports with supporting documents
May assist with other duties as assigned
Front Desk Agent at Citterio USA
Front desk clerk job in Tempe, AZ
Job Description
Citterio Usa in Tempe, AZ is looking for one front desk agent to join our team. We are located on 2000 East Rio Salado Parkway. Our ideal candidate is attentive, ambitious, and hard-working.
Responsibilities
Greet and welcome guests in a friendly and professional manner
Answer and screen phone calls
Organize and schedule meetings as needed
Maintaining office cleanliness and organization of resources
Qualifications
Proven experience working as a front desk agent or similar position
Knowledge of spreadsheets and word processing documents
Excellent customer service skills and courteous phone manner
Time-management and organizational skills
We are looking forward to hearing from you.
Front Desk Agent
Front desk clerk job in Tempe, AZ
Job Description
We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Qualifications:
Previous experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Front Desk Agent for Phoenix, Arizona!
Front desk clerk job in Scottsdale, AZ
Job Description
Join Our Team as an Experienced Front Desk Agent - Phoenix, AZ
We are seeking a professional and customer-focused Front Desk Agent with prior experience to join our hospitality team in Phoenix, Arizona. As the first point of contact for guests, you will play a key role in creating a welcoming and memorable experience.
Position: Front Desk Agent (Experienced)
Location: Phoenix, Arizona
Responsibilities:
Greet and assist guests with check-in, check-out, and reservations.
Provide exceptional customer service and respond promptly to guest inquiries.
Handle payments, billing, and accurate recordkeeping.
Coordinate with housekeeping and maintenance to ensure rooms are guest-ready.
Resolve guest concerns with professionalism and efficiency.
Maintain a clean and organized front desk area.
Requirements:
Previous front desk or hotel customer service experience required.
Strong communication and interpersonal skills.
Ability to multitask and remain calm under pressure.
Proficiency with hotel management systems (PMS) is a plus.
Professional appearance and positive attitude.
Flexible availability, including evenings, weekends, and holidays.
What We Offer:
Competitive pay
Supportive team environment
Opportunities for career advancement in hospitality
Recognition for excellent performance
If you have a passion for customer service and the experience to deliver top-quality guest relations, apply today and become part of our team in Phoenix, AZ.
Front Desk Agent
Front desk clerk job in Scottsdale, AZ
At Caesars Republic Scottsdale, A Hilton Hotel, we believe first impressions set the tone for a memorable stay. As a Front Desk Agent, you'll be the face of our hotel, welcoming guests with warmth, professionalism, and a genuine smile. You'll manage check-ins and check-outs, respond to guest inquiries, and handle reservations, all while creating a seamless and enjoyable experience for every guest.
WHAT YOU'LL DO
As a Front Desk Agent at Caesars Republic Scottsdale, A Hilton Hotel, you'll be at the heart of our guest experience. In this role, you will:
Greet and welcome guests with enthusiasm, ensuring a smooth check-in and check-out process.
Handle guest inquiries, reservations, and room assignments with accuracy and attention to detail.
Provide exceptional service by anticipating guest needs and responding to requests promptly and courteously.
Manage the daily operations of the front desk, including processing payments and balancing accounts.
Stay informed about hotel services, amenities, and local attractions to provide personalized recommendations.
Collaborate with team members across departments to ensure a seamless guest experience.
Take on additional duties as assigned by management to support the smooth operation of the hotel.
WHAT YOU BRING
We're looking for someone who is passionate about hospitality and thrives in a dynamic, fast-paced environment. To succeed in this role, you'll need:
A warm, welcoming demeanor with excellent communication and interpersonal skills.
Experience in hospitality or customer service is a plus.
Strong problem-solving abilities and a proactive approach to guest service.
The ability to multi-task and remain composed under pressure.
Proficiency in basic computer skills and familiarity with hotel management software is preferred.
A team-player mentality with a commitment to providing exceptional guest experiences.
JOIN HCW HOSPITALITY
At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that's committed to making every moment count.
Build your future with us at HCW Hospitality, where excellence isn't just expected-it's celebrated.
We're an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
Hotel Front Desk Agent-The McCormick Scottsdale Hotel
Front desk clerk job in Scottsdale, AZ
Millennium Hotels and Resorts, a global leader in the hospitality sector, is searching for a dedicated and friendly Hotel Front Desk Agent to join our dynamic team at The The McCormick Scottsdale. Our hotel is known for providing exceptional guest experiences, and as a Front Desk Agent, you will play a crucial role in ensuring every guest receives a warm welcome and outstanding service.
The Front Desk Agent is the face of our hotel, responsible for checking guests in and out, handling reservations, and addressing guest inquiries and requests promptly. You will contribute to maintaining the hotel's reputation as a premier destination and ensure our guests feel valued and appreciated during their stay.
In this role, you will also collaborate with other departments to ensure a seamless experience from arrival to departure. Your exceptional communication skills, attention to detail, and commitment to guest satisfaction will be essential to elevating our guests' experiences.
KEY RESPONSIBILITIES
Greet guests upon arrival, check them in and provide room assignments.
Handle checkout procedures, including processing payments and issuing receipts.
Answer multi-line phone systems, manage incoming calls, and address guest inquiries.
Assist with room reservations, modifications, and cancellations while ensuring accurate information in the system.
Resolve guest complaints and issues with a positive and diplomatic approach.
Maintain a clean, organized front desk area.
Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained.
Provide local information and recommendations, including dining, shopping, and attractions.
Maintain security of the hotel and guests by following proper procedures.
Any other tasks as assigned by management.
Requirements
REQUIRED QUALIFICATIONS
High school diploma or equivalent; Associate's degree in hospitality or related field preferred.
Previous experience in a hotel front desk or customer service role is highly desirable.
Strong communication skills, both verbal and written.
Proficient in using computer systems and hotel management software.
Ability to handle multiple tasks and prioritize effectively.
Detail-oriented with strong organizational skills.
Ability to work flexible hours, including evenings, weekends, and holidays.
Strong customer service orientation and a friendly demeanor.
Ability to work well within a team and contribute to a positive work environment.
Knowledge of basic accounting principles is a plus.
Benefits
Hotel Specific Benefits:
-1 free employee meal per shift
-50% discount on gift shop items/ restaurant meals
-Hotel employee discount on rooms
Auto-ApplyFront Desk Agent
Front desk clerk job in Scottsdale, AZ
Job Details 651 - Scottsdale Curio Resort & Spa - Scottsdale, AZ Part Time AnyDescription
Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers' checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
Close guest accounts at the time of check out and ensure guest's satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Keeps the corridors and service area neat at all times.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor/manager.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when need.
Perform any related duties as requested by supervisor/manager.
Qualifications
KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior hospitality experience preferred, but not required.
Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
PHYSICAL DEMANDS
Ability to stand and move throughout front office and continuously performs essential job functions.
Stand 95% of shift
Lifting up to 25 pounds maximum.
Occasional twisting, bending, stooping, reaching, standing, walking.
Frequent talking, hearing, seeing and smiling.
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Front Desk Agent (PM Shift)
Front desk clerk job in Glendale, AZ
Job DescriptionDescription:
Life as a Front Desk Agent (PM Shift):
As a Front Desk Agent with Superhost Hospitality at Everhome Suites Glendale, you are the face of our establishment, providing exceptional service to our guests. Your responsibilities include:
Greeting guests upon arrival and ensuring a smooth check-in process.
Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
Managing and resolving guest concerns or issues promptly and courteously.
Coordinating with other hotel departments to ensure seamless guest experiences.
What We're Looking For:
We are seeking an individual with the following attributes:
Communication Skills: Excellent verbal and written communication skills.
Customer Service: A passion for delivering outstanding customer service.
Problem Solving: Ability to handle guest issues with tact and diplomacy.
Team Player: Collaborative mindset to work effectively with colleagues.
Additional Requirements:
Must be able to commute.
Availability for PM Shift, weekends, and holidays.
What to Expect in Your First Few Months:
In your initial phase, you will undergo comprehensive training to familiarize yourself with our hotel systems and procedures. Working closely with your team, you'll gain hands-on experience in managing guest interactions, handling reservations, and resolving issues. You'll contribute to creating a positive and welcoming atmosphere for our guests.
The Perks of Working for Us:
Comprehensive benefits package, including health, dental, vision, and 401(k) for eligible positions.
Exclusive travel discounts at our hotel partners and franchises worldwide.
Participation in our Wellness program to support your overall well-being.
On-demand pay opportunities for instant access to earnings between paychecks.
Access to a leadership development program and diverse growth opportunities.
Inclusive work culture with the chance to be part of our Culture Committee, contributing to a positive and diverse workplace environment.
How to Apply:
Join our Superhost Hospitality team dedicated to delivering exceptional dining experiences. Submit your application online.
Superhost Hospitality is an equal opportunity employer, fostering an inclusive and diverse workplace.
About Superhost Hospitality:
People Focused. Performance Driven.
With over 40 years of industry expertise, Superhost Hospitality is committed to Corporate Excellence and Social Responsibility. Our portfolio of dynamic assets, associated with industry-leading brands, prioritizes unwavering service commitment. This approach ensures customer loyalty, attracts exceptional associates, and positions us as a top performer in the industry. Our people-centric culture focuses on attracting, developing, and retaining the best talent, fostering a great work experience, and supporting career advancement. Join us on a journey that values people and drives outstanding performance.
Requirements:
Front Desk
Front desk clerk job in Paradise Valley, AZ
Job Description
Front Desk, Guest Experience
Uni K Wax Scottsdale is seeking a friendly, organized Front Desk Coordinator to greet guests, manage appointments, and support studio operations. You'll be the first point of contact for every client, helping to create a smooth, welcoming, and professional experience from check-in to check-out.
Responsibilities
Greet guests and provide exceptional customer service
Check guests in/out and process payments
Schedule and confirm appointments using our booking system
Answer phone calls, messages, and emails
Maintain a clean and inviting lobby and front desk area
Educate guests on services, memberships, and retail products
Assist with inventory and light studio tasks
Qualifications
Strong customer service and communication skills
Warm, professional, and friendly demeanor
Ability to multitask in a fast-paced environment
Reliable, punctual, and detail-oriented
Experience in beauty/spa/hospitality a plus (not required)
Comfortable discussing waxing services professionally
Benefits
Employee discounts on services and products
Fun, supportive team environment
Opportunities for advancement
Pay: From $15.15 per hour
Work Location: In person
Front Desk Agent
Front desk clerk job in Glendale, AZ
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented.
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
Duties & Responsibilities:
Greet and register guests in a friendly manner
Assist in taking reservations, pre-registrations, and room blocking
Assist large groups upon arrival
Assist guests in finding dining, shopping, and other "hidden gems" nearby
Be the first to handle and resolve guest issues
Process payments according to procedure
Upsell additional facilities and services
Performs all check-out tasks
Ensure all cash, checks, and credit card balances at the end of each shift
Answer questions and cater to any guests needs
Communicate internally with other departments when necessary to resolve a guest concern or request
Additional tasks may be assigned at any given time
Requirements
Qualifications:
High school Diploma or equivalent
Hotel Front Desk experience preferred
Experience with hotel reservations software
Experience with Microsoft Windows
Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
Positive, upbeat demeanor
Excellent communication and organizational skills
Team-oriented
Ability to stand for 8 hours at a time
Ability to lift 20 lbs. on occasion
Benefits:
Competitive salary
Annual review with increase potential
401k program with company match
Additional benefits may be available
Arbor's Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
Lead with Heart - Be kind, passionate and hospitable.
Be Accountable - Take ownership and deliver results.
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Salary Description $16