Front Desk Clerk Jobs in Cornelius, NC

Job Posting: Office Assistant Job Type: Full-Time (Monday-Friday) Salary: $22.00-$24.00/hour Are you detail-oriented, organized, and driven by a passion for administrative excellence? We are looking for a motivated Office Assistant to join our team. In this role, you will play a vital part in managing accounts payable, maintaining company inventory, and coordinating fleet operations to ensure our office runs smoothly and efficiently. Key Responsibilities: Administrative Support Update financial data related to accounts payable, fleet management, PPE, and equipment. Schedule and manage fleet vehicle usage. Assist in procurement tasks, including obtaining quotes for purchases. Provide clerical support such as document preparation and mailings. Accounts Payable Process vendor invoices with proper GL coding and approval. Set up and maintain vendor accounts. Prepare and distribute checks, processing weekly check runs. Handle employee expense requests and maintain debit card transaction records. Supplies & Equipment Management Oversee the PPE closet, ensuring adequate stock levels and accurate records. Coordinate orders and delivery for tools, equipment, and office supplies. Maintain records of equipment, ensuring regular maintenance is scheduled and documented. Fleet Management Monitor and optimize fleet utilization, resolving issues related to availability and maintenance. Schedule and track vehicle maintenance and ensure compliance with regulations. Support budget management, track expenses, and identify cost-saving opportunities. Reporting and Compliance Prepare regular reports on fleet performance and costs. Ensure adherence to safety protocols and compliance with relevant regulations. Communicate effectively with management on operations and safety issues. Qualifications Education: High School diploma required. Experience: Minimum of 2 years in an administrative support role. Skills and Abilities: Strong verbal and written communication skills. Exceptional organizational skills and attention to detail. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Ability to meet deadlines in a high-paced environment. Knowledge of office administration and recordkeeping systems. Problem-solving, time management, and interpersonal skills. Typing speed of 50 words per minute or more. Transportation: Valid driver's license required. Work Environment Office-based role with occasional travel. Prolonged periods of sitting and computer work; occasional lifting up to 15 pounds. What We Offer Competitive salary. Comprehensive benefits package for employees working 30 hours or more weekly. A supportive work environment driven by our core values: Synergy, Stewardship, Purpose, Innovation, and Authenticity. Join Our Team! We believe in fostering a collaborative and purpose-driven workplace. If you are excited to contribute to a dynamic team and make an impact, we'd love to hear from you! Equal Opportunity Employer: We are committed to creating an inclusive environment and welcome applicants from all backgrounds, without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. Your skills can make a difference-apply today!

Are you a team player? Do you enjoy helping customers/patients and have excellent "people skills" with attention to detail? If so, our awesome dental practice is looking for you! We need an exceptional person to join our administrative team who is experienced in serving customers, has a strong willingness to learn, and understands "five star service". This is a full time position that requires energy and enthusiasm. We see patients in a private, multiple doctor general dental practice. We make time to get to know our patients as we provide comfortable treatment for them. We appreciate and reward excellence and dedication to our patients and fellow team members. At one year administrative experience in dentistry, medicine or related fields are required. Job responsibilities include office administration, scheduling appointments both in person and by phone, billing patients, and working with dental insurance.

We are currently seeking a PART -TIME Front Desk Agent for our property! Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background.

Candlewood Suites Mooresville | 3247 Charlotte Hwy, Mooresville, NC 28117 We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests. Position Summary: A hotel front desk agent serves as the face of the hotel, providing excellent customer service and ensuring guest satisfaction during their stay. They are responsible for greeting guests, managing reservations, checking guests in and out, and addressing any inquiries or concerns. The front desk agent plays a crucial role in creating a positive and welcoming atmosphere for hotel guests. Responsibilities: Guest Services: Greet guests in a friendly and professional manner, providing a warm welcome upon arrival. Check guests in and out of the hotel efficiently, following established procedures. Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions. Handle guest complaints and resolve issues promptly, ensuring guest satisfaction. Reservations and Bookings: Manage hotel reservations, ensuring accuracy and efficiency in the booking process. Process online and phone reservations, verify guest information and assign rooms based on guest preferences. Maintain knowledge of room availability, rates, and special promotions to provide accurate information to guests. Collaborate with other hotel departments to ensure smooth check-in and check-out processes. Administrative Tasks: Maintain a neat and organized front desk area, ensuring it is stocked with necessary supplies. Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift. Complete daily reports, including occupancy, revenue, and guest requests, and communicate relevant information to the hotel management team. Answer phone calls promptly and professionally, redirecting calls or taking messages as necessary. Safety and Security: Follow hotel security protocols, including verifying guest identification, ensuring guest privacy, and maintaining the confidentiality of guest information. Monitor the lobby area, maintaining a safe and secure environment for guests and employees. Respond to emergency situations, such as medical emergencies or fire alarms, by following established procedures and contacting the appropriate personnel. Team Collaboration: Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled in a timely manner. Communicate effectively with colleagues to share information and resolve any issues or concerns that may arise. Participate in training programs and meetings to enhance job knowledge and skills. Qualifications and Skills: High school diploma or equivalent; additional education in hospitality or related field is a plus. Previous experience in a customer service role, preferably in a hotel or hospitality environment. Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner. Strong problem-solving and conflict-resolution abilities. Attention to detail and the ability to multitask effectively in a fast-paced environment. Proficiency in computer systems and hotel software for reservations and guest management. Familiarity with cash handling procedures and basic accounting principles. Flexibility to work shifts, including evenings, weekends, and holidays. This job description provides a general overview of the typical duties and responsibilities of a hotel front desk agent. Any other job duties as assigned by the direct supervisor.

Full-time Description The Dunhill Hotel is seeking a Front Desk Agent. The front desk agent serves as the first point of contact for arriving guests. General Requirements: Must approach all encounters with guests and team members in a friendly, service-oriented manner Able to communicate effectively with other departments as necessary Well-groomed, professional appearance Verify daily revenue activities and occupancy status Enter detailed information regarding daily transactions into necessary reports for accounting purposes Check guests in and out of the hotel according to hotel standards Maintain accurate data in computer property management system Inform guests about the hotel's facilities, policies, and procedures, as well as provide area information Take, modify, and cancel room reservations via telephone Handle guest inquiries, requests, and complaints Perform cashier duties, post charges to guest accounts Communicate effectively with other departments as necessary Candidates must successfully complete a drug screen and background check in order to be eligible for hire. Work Remotely No Job Type: Full-time Pay: $15.00 - $16.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: 8 hour shift Holidays Weekends as needed Education: High school or equivalent (Preferred) Experience: Hotel Experience: 1 year (Preferred) Front Desk: 1 year (Preferred) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Work Location: In person

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Often the first and last contact for our guests, the front desk agent is a critical link to guest satisfaction. Responsibilities include welcoming guests, processing registration and check-out, anticipating guest needs and meeting or exceeding those needs, responding to and resolving guest inquires and complaints, and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner. Job Responsibilities Guest Communication * Maintain a personal demeanor that is friendly, cheerful and courteous at all times. * Greet guests by name. * Ensure that all guests feel welcomed to the property. * Register guests and assign rooms. * Conduct check-out processes. * Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. * Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. * Respond to phone calls, and retrieve guest mail, faxes and packages. * Promote hotel amenities and services to guests using personal knowledge and effective selling techniques. * Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed. * Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction. * Attend team briefings. Financial Transactions * Handle cash, credit card, currency conversions and other financial transactions. * Post charges such as room, food, liquor or telephone to ledger. * Compute or adjust bill, collect payment, and make change for guests. Perform other duties as assigned. Requirements Education * High school diploma or GED Skills and Experience (Essential) * At least 18 years of age * Basic computer skills * Must be able to read, communicate effectively and have superb interpersonal skills * Must be able to work well under pressure while retaining tact and composure when resolving guest complaints Skills and Experience (Preferred) * Work experience in the hospitality or restaurant industry * Communication in other languages is helpful Benefits: 401k after 90 days, fully vested, company match to 3% Medical (3 Plan choices) Dental (2 Plan choices) Vision Employee Assistance Program (EAP) Northwood Hospitality Discounts Marriott Discounts worldwide Awesome PTO policy and more EEO and ADA Statements The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC. Scheduled hours will vary weekly between Monday-Sunday. Evening shift, weekends, and holidays are required. The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food and marketplace. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Relevant work experience will contribute to your appeal as a candidate. Demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. Candidates must be professional, energetic, and have a customer service background. Requirements Requirements Works to resolve disagreements and is respectful of peers and guests. Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors. Pushing, bending, stooping, upward reaching, manual dexterity. Standing for all periods of time Must be flexible with schedule and adjust to business needs. Must have a comprehensive knowledge of all hotel departments and functions.

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Collects payments by accepting cash, check, or charge payments from customers; and makes changes for paying customers.

Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments

Reports to: GM/AGM/FOM Personal / Interpersonal Competencies: Must acknowledge every guest encountered with appropriate gesture (i.e. nod) and smile Must communicate and perform effectively with all hotel guests employees Maintain current knowledge of surrounding area and events Functional Competencies Understand and maintain guest service standards and policies Provide information to guests on surrounding area, hotel policies and amenities Respond to all guest requests expediently and earnestly Communicate status of all rooms to department heads via prescribed reporting procedures Relay guest requests to the appropriate department Sell rooms to “walk-in” guests Take telephone reservations for upcoming arrivals Enter / Change information in the reservations / PMS system as required by guests or management Receive and ensure delivery of guest mail / packages Post charges to guest accounts Process payments from guests Operate hotel switchboard or PBX Maintain front desk cleanliness Maintain daily logs Communicate any maintenance issues according to appropriate procedure Perform other duties as assigned by management

Raines Co. - Your Future is Now The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Functions Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Qualifications High school diploma, GED or equivalent Experience in customer service, forward-facing, or other guest related positions Proficient in Microsoft Office or similar computer applications Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred Must speak English fluently. Must have excellent written and oral communication skills. Problem solving, reasoning, and ability to multi-task and interact with people under pressure. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.

Raines Co. - Your Future is Now The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Functions Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Qualifications High school diploma, GED or equivalent Experience in customer service, forward-facing, or other guest related positions Proficient in Microsoft Office or similar computer applications Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred Must speak English fluently. Must have excellent written and oral communication skills. Problem solving, reasoning, and ability to multi-task and interact with people under pressure. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.

Guest Service Agents are responsible for providing an exceptional welcome and departure experience to each guest. Agents also serve as resort representatives throughout the guests' stay. Guest Service Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. RESPONSIBILITIES • Process guest check-ins and check-outs • Listen to guest inquiries and provide appropriate responses • Set up accounts for each guest checking including payment method • Make reservations in the computer • Prepare guest packages for arrival • Communicate guest information to required personnel • Maintain confidentiality of all guests and hotel information • Employ attention to detail in order to ensure security of guest room access. • Address guest requests or problems immediately. Notify the manager when appropriate. • Print and distribute daily/weekly reports • Work daily with housekeeping to keep an accurate record of each room status • Shifts are available for weekday/weekends and holidays, as well as morning and evening. Shift available are: 11:00 pm-7:00 am QUALIFICATIONS • Previous customer service experience required • Previous hotel front desk experience beneficial • Ability to communicate both verbally and in writing in English with guests. • Ability to learn and use computer systems required • Ability to work as a team with all departments • Ability to make concise decisions with the situation provided • Ability at times to work well under pressure.

Apply Description Job Title: Front Desk Agent for the 3pm-11pm shift Our company is seeking a friendly and professional Front Desk Agent to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for customer service. As a Front Desk Agent, you will be the first point of contact for our guests, so it is important that you are able to create a welcoming and hospitable environment. Responsibilities: - Greet guests and provide them with a warm welcome - Check guests in and out of the hotel - Answer phone calls and respond to emails in a timely manner - Provide guests with information about the hotel and local area - Handle guest complaints and resolve issues in a professional manner - Maintain a clean and organized front desk area - Assist with other duties as assigned by management Requirements: - High school diploma or equivalent - Previous experience in customer service or hospitality preferred - Excellent communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Strong attention to detail and organizational skills - Proficient in Microsoft Office and other computer programs - Ability to work a flexible schedule, including weekends and holidays If you are a friendly and outgoing individual with a passion for customer service, we encourage you to apply for this exciting opportunity as a Front Desk Agent.

Hilton Garden Inn Gastonia | 444 Cox Rd., Gastonia, NC 28054 We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests. Position Summary: A hotel front desk agent serves as the face of the hotel, providing excellent customer service and ensuring guest satisfaction during their stay. They are responsible for greeting guests, managing reservations, checking guests in and out, and addressing any inquiries or concerns. The front desk agent plays a crucial role in creating a positive and welcoming atmosphere for hotel guests. Responsibilities: Guest Services: Greet guests in a friendly and professional manner, providing a warm welcome upon arrival. Check guests in and out of the hotel efficiently, following established procedures. Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions. Handle guest complaints and resolve issues promptly, ensuring guest satisfaction. Reservations and Bookings: Manage hotel reservations, ensuring accuracy and efficiency in the booking process. Process online and phone reservations, verify guest information and assign rooms based on guest preferences. Maintain knowledge of room availability, rates, and special promotions to provide accurate information to guests. Collaborate with other hotel departments to ensure smooth check-in and check-out processes. Administrative Tasks: Maintain a neat and organized front desk area, ensuring it is stocked with necessary supplies. Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift. Complete daily reports, including occupancy, revenue, and guest requests, and communicate relevant information to the hotel management team. Answer phone calls promptly and professionally, redirecting calls or taking messages as necessary. Safety and Security: Follow hotel security protocols, including verifying guest identification, ensuring guest privacy, and maintaining the confidentiality of guest information. Monitor the lobby area, maintaining a safe and secure environment for guests and employees. Respond to emergency situations, such as medical emergencies or fire alarms, by following established procedures and contacting the appropriate personnel. Team Collaboration: Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure guest requests are fulfilled in a timely manner. Communicate effectively with colleagues to share information and resolve any issues or concerns that may arise. Participate in training programs and meetings to enhance job knowledge and skills. Qualifications and Skills: High school diploma or equivalent; additional education in hospitality or related field is a plus. Previous experience in a customer service role, preferably in a hotel or hospitality environment. Excellent interpersonal and communication skills, with the ability to engage with guests in a friendly and professional manner. Strong problem-solving and conflict-resolution abilities. Attention to detail and the ability to multitask effectively in a fast-paced environment. Proficiency in computer systems and hotel software for reservations and guest management. Familiarity with cash handling procedures and basic accounting principles. Flexibility to work shifts, including evenings, weekends, and holidays. This job description provides a general overview of the typical duties and responsibilities of a hotel front desk agent. Any other job duties as assigned by the direct supervisor.

Full-time Description The Le Meridien Sheraton Charlotte Hotel is currently seeking dynamic and motivated individuals for the position of Front Desk Agent to join our team at our StepStone Hospitality managed hotel. As a Front Desk Agent, you will approach all encounters with guests and associates in a friendly service-oriented manner. Stationed behind the front desk, the Front Desk Agent attends to all inquiries and requests from both hotel and dining guests as appropriate, providing information, recommendations, and directions to ensure a satisfactory response. Requirements Weekdays, weekends, and holidays are required. 1st shift is 7am to 3:30pm and 3pm-11:30pm The responsibilities of the Front Desk Agent include but are not limited to: Register and assign rooms to guests. Issue room key and escort instructions to Guest Service Agent or directly to guest. Sort, and track incoming mail and messages. Transmit and receive messages using all communication avenues. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Keep record of room availability and rate. Compute bill, collect payment, and make change for guests. Make, confirm, and cancel reservations via all communication avenues. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable. Make reservation, transportation, or entertainment reservations for guest. Deposit guest valuables in hotel safe deposit box. Ability to accurately use various office software. Have a full working knowledge and expertise of each shift including night audit. Will be dually trained as front desk as well as hotel operator. ·Relevant education and work experience will contribute to your appeal as a candidate. However, demonstrating a natural aptitude for the tasks outlined above in conjunction with values that align with ours are the primary drivers of our hiring decisions. EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Salary Description 17.00

Raines Co. - Your Future is Now The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. Essential Functions Assisting guests efficiently, courteously, and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Qualifications High school diploma, GED or equivalent Experience in customer service, forward-facing, or other guest related positions Proficient in Microsoft Office or similar computer applications Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred Must speak English fluently. Must have excellent written and oral communication skills. Problem solving, reasoning, and ability to multi-task and interact with people under pressure. Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required.