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Front desk clerk jobs in District of Columbia

- 130 jobs
  • Receptionist

    Cloudhq, LLC

    Front desk clerk job in Washington, DC

    Who We Are Our purpose at CloudHQ is to provide flexible, efficient and resilient data center solutions to businesses of all sizes. Our growing organization was founded by the pioneer of data center REITs. CloudHQ has state-of-the-art data center sites located in two Northern Virginia locations, as well as London, Frankfurt, Paris, Milan, and Sao Paulo, and we anticipate exponential growth over the next several years both in the US and abroad. What The Role Entails CloudHQ's Receptionist manages the front desk of the CloudHQ corporate headquarters. He/she will provide proactive administrative support for the CloudHQ corporate team and will provide exceptional customer service for guests and visitors. The receptionist role will primarily focus on providing a welcoming and professional first impression to visitors and clients by greeting them, answering phone calls, directing them to the appropriate person, and maintaining a well-organized reception area; acting as the face of the company with strong communication and customer service skills while handling administrative tasks as needed. This is an office-based position, primarily stationed at the front desk of a three-floor office suite. Applicants should be excited by the opportunity to work with a great team in a fast-paced and agile environment where learning opportunities are limitless and problem-solving skills are tested daily. What you will get to do Under the direction of the Office Administrator: Provide Excellent Customer Service Welcome visitors and guests, directing them to the right person, department and respective meeting areas Assists employees, visitors, and callers by providing a supportive and welcoming environment Reception Area Maintenance Ensures the reception area is clean, organized, and presentable Mail and Package Handling Receives, stamps, sorts, and distributes incoming mail. Where employees are not on-site, scans and emails documents, mindful of time sensitivity Reviews and signs for all packages and deliveries Office Security and Safety Ensures proper procedures are followed as it relates to visitors, whether planned or unplanned Restricts office access to unauthorized visitors Participates in emergency planning initiatives including maintaining up-to-date CPR and AED certifications (to be provided by company) Administrative Support Answering incoming calls, checks voice mails, and directs as needed Provides administrative support as needed to include expense reports, meeting schedules, conference room reservations, and travel arrangements as needed Supports Accounting team on expense management efforts (e.g. collecting/validating receipts on expense reports) Collaborates with Office Admin team on any office support tasks Oversee Building and Office Access Management (Kastle) Assigns new employee building access cards Assign visitors temporary access cards and maintain the CloudHQ guest pass sign out and in sheet Complete all gym membership access requests Maintain Records Filing and keeping documents organized Provide back-up support for Office Administration team members as needed and work with the administrative team on various other projects What you bring to the role High school diploma Superior front desk management experience that provides top-notch customer service Professional demeanor and presentation, with excellent customer service skills High degree of professional discretion and confidentiality on matters of sensitivity High degree of accuracy and attention to detail Proficiency with Microsoft Office Suite Strong verbal and written communication skills Exceptional organizational skills Ability to handle and prioritize multiple tasks effectively What We Offer CloudHQ's people and culture are the most enriching aspects that make us a great place to work. We are strengthened by industry experts who bring extensive knowledge, skill, and experience; leaders who bring vision, innovation, and commitment to our people; and an expanding team of individuals who believe in that vision and bring their best to support their customers and team. Our full-time employees enjoy competitive compensation and rewarding incentives, comprehensive benefits (medical, dental, vision, life insurance, disability), 401(k) with match, 12 paid holidays, generous PTO, development opportunities, and the ability to closely impact and contribute to the growth of an exceptional organization. Equal Employment Opportunity CloudHQ is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, protected veteran status, or other legally protected status.
    $30k-39k yearly est. 2d ago
  • Front Office Agent- AM/PM

    Stonebridge Hospitality Associates 4.1company rating

    Front desk clerk job in Washington, DC

    City, State:Washington, District of Columbia Title: Guest Service Agent FLSA: Non-Exempt Status: full-time Reports to: Front Office Manager Pay Range: $ 21/HR Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction. Essential Functions and Duties: Greet, register, and assign rooms to guests upon their arrival. Verify guest credit and establish payment methods for accommodation. Keep accurate records of room availability and guest accounts using property management systems. Compute bills, collect payments, and make change for guests. Perform basic bookkeeping tasks, such as balancing cash accounts. Issue room keys and provide necessary instructions to bell attendants. Review accounts and charges with guests during the check-out process. Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems. Transmit and receive guest messages using telephones or switchboards. Coordinate with housekeeping and maintenance staff to address guest-reported issues. Make and confirm reservations for guests. Answer inquiries about hotel services, nearby dining, shopping, and entertainment options. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Required Experience, Education, and Skills: Previous experience in a hotel front desk or guest service role preferred. Strong customer service and communication skills to interact effectively with guests and staff. Proficiency in using property management systems and basic office software (e.g., Word, Excel). Ability to handle cash transactions and perform basic bookkeeping tasks. Excellent problem-solving abilities to resolve guest issues efficiently. Strong organizational skills with attention to detail in managing guest reservations and records. Ability to work independently and follow established hotel policies and procedures. Work Environment: Primarily indoor work within the hotel's front desk and lobby areas. Requires standing and walking for long periods throughout the shift. Must be able to lift and carry up to 10 lbs. occasionally (e.g., ledgers, small office supplies). Flexible schedule , including availability for evening, weekend, and holiday shifts. Frequent use of a computer and telephone, interacting with guests and team members. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members. Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements. All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from: 2025-12-10 Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
    $38k-43k yearly est. Auto-Apply 21d ago
  • Associate - Data Privacy Cyber Transactions (Mid -Level)

    Advocates Legal Recruiting

    Front desk clerk job in Washington, DC

    Data, Privacy & Cybersecurity Transactions Associate Mid -Level | AmLaw 100 Our AmLaw 100 client is on the hunt for a standout associate with 3-5 years of experience in data, privacy, and cybersecurity to join a high -impact transactional team. This isn't a back -office advisory role. You'll be on the front lines of headline -making M&A deals, IPOs, and strategic tech transactions across industries like AI/ML, cloud computing, fintech, and enterprise software. If you've been craving deal flow with cutting -edge clients and the chance to sit at the intersection of data regulation and innovation, this is it. What You'll Do: Advise on the full spectrum of privacy, data processing, and cybersecurity issues in complex corporate and technology transactions. Support M&A, capital markets, and commercial deals from diligence to close, providing strategic counsel to public and private companies. Work cross -functionally with top -tier attorneys across practices. You Bring: 3-5 years of experience in M&A, tech transactions, capital markets, or other deal -focused work. A strong understanding of privacy and cybersecurity frameworks (CIPP certification is a plus). Familiarity with the regulatory landscape and enforcement trends. Excellent academic credentials and sharp interpersonal and drafting skills. Location Flexibility: Offices available in Washington DC, Palo Alto, San Francisco, Austin, Boston, Century City, Los Angeles, New York, San Diego, or Seattle. Why This Team? You'll join a nationally recognized group that's built to handle the most sophisticated data issues in the most competitive deals. If you're looking to work with future -defining companies and get deep into the weeds of data in motion, this team delivers. Compensation & Benefits: Base salary from $260,000 to $365,000 depending on class year. Merit -based bonuses. Market -leading benefits including IVF/adoption/surrogacy support, wellness reimbursements, mental health resources, generous parental leave, backup childcare, and more. Interested? Reach out confidentially for more details. Click below to SCHEDULE A CALL or use the "I'm Interested" button to send us your information confidentially:
    $41k-78k yearly est. 60d+ ago
  • Data Privacy Associate #19669

    Vanguard-Ip

    Front desk clerk job in Washington, DC

    Mid-Sized GP Firm with Cravath level compensation. National "Tier 1" in Patent & IP Litigation. A top 20 firm for Intellectual Property, as per Vault. A collegial culture with helpful mentorship opportunities. REQUIREMENTS Ideal candidates will have experience advising on privacy and cybersecurity issues, such as risk advisory and compliance counseling, corporate and technology transactions, regulatory or governmental investigations, cyber incident response, and privacy litigation. Experience with prominent privacy and security frameworks, such as the GDPR, CCPA, HIPAA, NIST, or other similar frameworks, is a plus. Candidates licensed or the ability to waive in the jurisdiction to which they are applying is preferred. SUMMARY Vanguard Intellectual Partners (Vanguard-IP) specializes in the placement of IP/Patent/Privacy professionals nationwide. Our concentrated focus in these areas enables us to more deeply understand our clients' technical needs, and our candidates' individual talents and career interests. Our broad network of long-term client relationships gives us a competitive edge. Our recruiters all have 10+ years of IP recruiting experience, and an exceptional record of success. We have superior knowledge of the IP job market, and offer trusted career advice for our candidates. We also have the resources and high-level contacts to get your resume noticed by the people who matter. We look forward to speaking with you, and learning more about what you are seeking in your next opportunity. CONFIDENTIALITY At Vanguard-IP, we respect the confidentiality of every candidate who contacts us. Furthermore, we will always obtain expressed authorization before submitting your resume to any of our clients. **Should you have an interest in exploring opportunities in another location, we have hundreds of openings in other markets. Please apply now and our team would be happy to review your information for this or other openings in your location of interest.
    $41k-78k yearly est. 60d+ ago
  • Cybersecurity & Data Privacy Associate

    Optimum Results Staffing

    Front desk clerk job in Washington, DC

    Job Description Cybersecurity & Data Privacy Associate (2-6 years) Salary Range: $215,000 - $395,000 Leading international firm seeks a Cybersecurity & Privacy Associate to advise clients on global privacy laws, incident response, and regulatory compliance. Responsibilities Counsel on GDPR, CCPA/CPRA, HIPAA, GLBA, and global privacy laws Support breach incident response and regulatory investigations Draft privacy policies, cybersecurity frameworks, and compliance programs Advise clients on data governance and cross-border data transfers Ideal Background 2-6 years privacy or cybersecurity regulatory experience Experience with incident response strongly preferred Strong writing, regulatory, and client-management skills If you want, I can also create: ✅ outreach messages tailored for each practice area ✅ Boolean search strings for LinkedIn/Indeed/Apollo ✅ screening questions for first-round calls ✅ redacted candidate summaries for each role
    $41k-78k yearly est. 5d ago
  • Applied Data Science Associate - Federal

    Datarobot 4.2company rating

    Front desk clerk job in Washington, DC

    DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. DataRobot's Applied Data Science Associate program (ADSA) is designed to provide qualified individuals with the training and experience necessary to become a Customer Facing Data Scientist in approximately 6 months. This intense program is for the self-motivated and intellectually curious excited to tackle our prospects and customers toughest problems using AI/ML and GenAI. The program will offer you opportunities to learn from the world's foremost experts in AI and apply your new found knowledge in the frontier of AI. Past graduates of this program have delivered novel applications of AI in businesses across the world and lead some of our most strategic customer engagements. Many graduates of the program now have leadership positions within DataRobot. During the training program, participants will have structured learning paired with mentoring opportunities to work with customer success teams. Participants will be expected to contribute to customer success by assisting account teams and learning the best practices in selling to customers or keeping existing customers successful with the platform. The ADSA program is centered around the Data Scientist Competencies. These are the competencies that must be developed and mastered to become a successful Data Scientist. There are 4 core competencies: Data Science (including GenAI), Product Knowledge, Sales and Solution Delivery. This position is focused on supporting DataRobot's US Federal customer base, especially military customers, in a wide variety of AI use cases. Upon program completion you will support DataRobot Federal customers as a Customer Facing Data Scientist contributing to end-to-end AI project implementation using the DataRobot platform. This will include data preparation, model building (predictive and generative), application development, and stakeholder engagement. Key Responsibilities: Successfully conduct a 6 month structured and independent training program in order to independently support customer engagements after completion Provide DataRobot platform and data science support to clients through the duration of client engagement from presales through their times as a customer Enable customers to solve complex data science problems using DataRobot, through both direct execution and education of customers - including problem framing, data preparation, scripting, model building, model deployment, model management, and output consumption Foster an environment of autonomy where everyone is encouraged to identify and prioritize customer problems and opportunities. Influence our customers through thought leadership by using value-based messaging to translate complex technical terms into mission outcomes Work side by side with our sales, success and engineering teams to help our customers achieve their goals. Identify opportunities to expand our relationship with customers. Act internally as the voice of the customer to the Product, and Engineering, informing the direction of future product feature development Assist in developing the implementation of a Joint Success Plan (JSP) delivering services to support customers in their AI journey. Knowledge, Skills & Abilities: Bachelor's degree in a technical field - physical sciences, engineering, computer science, statistics, economics or business analytics 3+ years of building and implementing analytics solutions for stakeholders You have excellent communication and strong customer interaction skills Excellent project management and organizational abilities Fluency with scripting in Python Professional experience building data pipelines and/or performing data preparation tasks Work location will be a hybrid of remote and on a customer site (greater Washington DC area) You may be asked to travel for customer meetings or other events Nice to have: Advanced degree Experience with supporting US Federal government organizations, especially the DoD or IC Experience with distributed/parallelized data computation Experience with geospatial data manipulation and visualization Exposure to AI/ML modeling techniques and framing data science projects for success Familiarity with consultative sales process in the data/analytics marketplace Familiarity with data platform technology integrations Experience dealing with complex customer organizations Proficiency in additional programming languages (e.g. Java, Scala, JavaScript) Citizenship and Clearance Requirements: Must be a US citizen. Must have an active Secret or Top Secret/SCI clearance The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more! DataRobot Operating Principles: Wow Our Customers Set High Standards Be Better Than Yesterday Be Rigorous Assume Positive Intent Have the Tough Conversations Be Better Together Debate, Decide, Commit Deliver Results Overcommunicate Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We'd love to have a conversation with you and see if you might be a great fit. DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information. All applicant data submitted is handled in accordance with our Applicant Privacy Policy.
    $38k-70k yearly est. Auto-Apply 55d ago
  • Helpdesk/ Customer Support Entry

    AHU Technologies

    Front desk clerk job in Washington, DC

    Job Description: Short Description: The Customer Support Entry level is a first level representative to the client technical support team. They answer a variety of technical inquiries documenting issues and alerting senior staff in a timely fashion 4 days onsite after first 30 days. Complete Description: The Office of the Chief Technology Officer is seeking a first level technical support representative. Who will be responsible for answering a variety of technical inquiries, documenting issues, and alerting senior staff in a timely fashion. Please view the roles and responsibilities below: Hours - 9:30 AM - 6:00 PM Customer Support Entry Roles and Responsibilities· Answer calls in a dynamic IT operations environment, supporting multiple agencies· Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia· Log and route service requests and incidents in an incident management system· Create and maintain knowledge articles in the agency's knowledge management system on a daily basis· Provide a high level of customer service to end users on a daily basis· Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications· Troubleshoot issues related to agency specific applications and web applications· Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets· Collaborate with the IT leadership team to select and implement cost-effective technology for District· Maintain service level agreements related to both Call Center and Desk Side support Service/Incident requests· Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents· Adhere to all Enterprise-wide security policies related to security and integrity of District-owned Resources. Skills Matrix:· 1-5 yrs providing IT technical support to computer system users by telephone, email, etc. Required 1 Year · 1-5 yrs maintaining computers, systems and printers in a professional setting. Required 1 Year · 1-5 yrs installing and troubleshooting computer operating systems and software. Required 1 Year · Expertise in supporting desktop operating systems (Windows 10, 11 and Mac OSX 10.10.X). Required 1 Year · Customer service support experience in either a face to face or phone support role. Required 2 Years · Experience providing technical support in a "call center" environment where the candidate received multiple calls at once. Required 1 Year · Experience tracking service request/incidents using a ITSM tool. Required 1 Year · Provide customer-oriented results and build an efficient end-user support environment. Required 1 Year · Experience with basic Active Directory functions such as: Account Creations, Password Resets and OU Management. Required 1 Year · Knowledge of Microsoft Office Suite (Office 365). Required 1 Year · Excellent written and verbal communication skills in a professional setting. Required 2 Years · Microsoft Certifications: MCP Windows 10, CompTIA A+ etc. Highly desired Compensation: $22.00 - $25.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.
    $22-25 hourly Auto-Apply 60d+ ago
  • Strategy & Data Analytics Associate

    Atlas Advisors, LLC 3.8company rating

    Front desk clerk job in Washington, DC

    Job DescriptionAt ATLAS, you will work on meaningful, high-visibility initiatives that support informed decision-making across the public sector. We are looking for a Strategy Data Analytics Associate to help senior leaders plan effectively, track performance, and translate data into clear, actionable insights for a U.S. Government finance and development agency. In this role, you will operate within a federal development finance environment, collaborating closely with leadership and contributing to strategic initiatives that matter. This opportunity is ideal for you if you bring experience in data analytics and have worked in government, consulting, finance, or international development and enjoy applying data to strategy and policy challenges. ** This position is contingent upon contract award** Key Responsibilities/What you do Enterprise Data Management and Integration: Maintain, manage, and continuously improve a centralized database of historical and current transaction pipeline data, integrating multiple data sources across the organization to ensure accuracy, consistency, and reliability. Strategic Analytics and Planning Support: Conduct quantitative and qualitative analyses to support annual planning metrics, performance targets, and strategic objectives, tracking progress throughout the fiscal year. Data Governance and Quality Assurance: Support the development and execution of data governance frameworks, including data inventories, data dictionaries, metadata standards, data lineage mapping, and key performance indicators for data quality. Data Architecture and Automation: Assist in defining and supporting enterprise data architecture, including requirements gathering, data ingestion, processing, and the use of automation tools to enable routine reporting and analytics. Executive Reporting and Briefings: Develop dashboards, analytical reports, presentations, and briefing materials for senior government leadership to support informed decision-making. Data Culture and Enablement: Promote data literacy and data-driven decision-making by supporting training efforts, developing user guides and resources, and fostering collaboration across teams. Stakeholder Engagement: Work closely with internal stakeholders to identify analytical needs, respond to requests on time, and translate complex data into clear, actionable insights. Professional Standards: Conduct all work using government systems and in accordance with established security, privacy, and data handling procedures. Work Location Washington, DC Full-time, 40 hours per week In office with the opportunity for hybrid schedule. Qualifications Required Qualifications U.S. Citizenship with the ability to obtain and maintain a Public Trust clearance. Bachelor's degree in economics, mathematics, business, finance, or a related quantitative field. Minimum of 3 years of professional experience in government, management consulting, international development, finance, investment analysis, or a related field. Demonstrated experience with: Advanced Excel Business intelligence tools such as Tableau Database querying (SQL or equivalent) Data governance, data management, and data quality processes Strong written and verbal communication skills, with experience briefing or supporting senior leadership. Desired Qualifications Experience supporting U.S. Government agencies or large institutional clients. Background in development finance, emerging markets, impact investing, or strategic planning. Experience developing or improving enterprise data governance frameworks. Ability to operate effectively in complex, policy-driven environments. COMPENSATION/BENEFITS Competitive salary commensurate with experience. 401(k) retirement plan. Full medical care benefits package. Training and professional development opportunities. Company-provided life insurance. Short-term and long-term disability coverage. Paid time off.
    $26k-46k yearly est. 8d ago
  • Front Desk Agent Overnight - The Willard InterContinental Washington

    IHG Career

    Front desk clerk job in Washington, DC

    About Us IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. Having recently added a host of incredible properties to our portfolio, we now stand as one of the world's leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences. About the hotel The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the ‘Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. About the Front Desk Agent position First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day Every day is different, but you'll mostly be: Kicking off truly memorable guest experiences with the warmest of welcomes Acknowledging IHG Rewards Club members and returning guests in person or over the phone Taking, managing, and receiving payments for guest bookings Making the check-in and check-out process feel swift and seamless Staying a step of our guests' needs to anticipate requests and offer tailored recommendations Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computer skills What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. The hourly pay rate for this role is $25.75. This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. You can apply for this role through the link below (or through the internal career site if you are a current employee). Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives. IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family. At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey? As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s and we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental ️ brand and to be part of the brand you will have a thirst for travel, a passion for culture and an appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
    $25.8 hourly Auto-Apply 22d ago
  • Front Desk Agent

    Sage Hospitality 3.9company rating

    Front desk clerk job in Washington, DC

    Why us? Sage Hospitality is set to hire an accomplished team member at Homewood Suites by Hilton Washington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property by being influential, driven, and ultimately committed to the continued growth and success of the hotel and community! Nestled in the heart of DC's fastest emerging neighborhood along the Anacostia River, Homewood Suites by Hilton™ Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all- suite Washington Navy Yard hotel is just footsteps away from the Washington National's ballpark and is proud to be an official partner and passionate supporter of the Nationals. With many new restaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests will find it's easy to ‘Be At Home' during their stay. Featuring a modern glass facade and contemporary décor, our hotel celebrates the energy of the Navy Yard neighborhood with floor-to-ceiling windows and Washington Nationals memorabilia along with all the other amenities of the Homewood Suites. Unique to our property we have modern rooftop terrace equipped with gas grills, a pop-up bar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitol and the Washington Monument. Feel at home at the Homewood Suites Washington DC Capitol- Navy Yard Job Overview Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Responsibilities Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Qualifications Education/Formal Training High School diploma or equivalent Experience None required Knowledge/Skills Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to read written communiques and monochrome computer screen. Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing. Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. Environment Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95% Benefits 2 Medical plans to choose from, available on the first day of the month coinciding with or following the hire date. Dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral Salary USD $19.00 - USD $20.00 /Hr.
    $20 hourly Auto-Apply 53d ago
  • Front Desk Agent

    Procaccianti Group 3.8company rating

    Front desk clerk job in Washington, DC

    The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED
    $33k-39k yearly est. 4d ago
  • Front Desk Agent

    The Line, The Ned (Us) & Saguaro Hotels 4.5company rating

    Front desk clerk job in Washington, DC

    Job DescriptionBenefits: 401(k) 401(k) matching Dental insurance Free food & snacks Health insurance Training & development Vision insurance About our Company The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay its a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door. At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. We also offer a Hiring Bonus of $300* if you are a Ward 1, Washington, DC Resident. Responsibilities Greet every guest promptly with a smile and maintain eye contact Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest rooms as needed Issue correct keys to the guest Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest Settle guest bills accurately Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed Reconcile all transactions at the close of each shift Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality Accept reservations, changes and cancellations in the absence of Reservations Department Staff Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department Understand all aspects of the Front Office in the hotels Property Management System Possess knowledge of all hotel services, facilities, outlet operating hours and amenities Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency Participate in scheduled departmental meetings and all other relevant meetings as requested Core Competencies High School diploma or general education degree (GED) Three (3) years related experience in hospitality or service industry preferred Strong communication skills Collaborative spirit Ethical Conduct Computer Proficiency: Microsoft Office, Opera PMS Positive Attitude Eye for Detail Problem solving abilities Compensation & Benefits We offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.
    $33k-40k yearly est. 11d ago
  • Front Desk Agent

    Robbinsre

    Front desk clerk job in Washington, DC

    The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED
    $31k-38k yearly est. 4d ago
  • Front Desk Agent

    Tpghotelsandresorts

    Front desk clerk job in Washington, DC

    The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED
    $31k-38k yearly est. 4d ago
  • Front Desk Agent

    The Line, The Ned

    Front desk clerk job in Washington, DC

    Benefits: 401(k) 401(k) matching Dental insurance Free food & snacks Health insurance Training & development Vision insurance About our Company The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood. From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it's a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door. At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new. We are seeking a dynamic Front Desk Agent to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit. We also offer a Hiring Bonus of $300* if you are a Ward 1, Washington, DC Resident. Responsibilities Greet every guest promptly with a smile and maintain eye contact Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Check in guests, assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest rooms as needed Issue correct keys to the guest Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest Settle guest bills accurately Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed Reconcile all transactions at the close of each shift Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality Accept reservations, changes and cancellations in the absence of Reservations Department Staff Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department Understand all aspects of the Front Office in the hotel's Property Management System Possess knowledge of all hotel services, facilities, outlet operating hours and amenities Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency Participate in scheduled departmental meetings and all other relevant meetings as requested Core Competencies High School diploma or general education degree (GED) Three (3) years related experience in hospitality or service industry preferred Strong communication skills Collaborative spirit Ethical Conduct Computer Proficiency: Microsoft Office, Opera PMS Positive Attitude Eye for Detail Problem solving abilities Compensation & BenefitsWe offer competitive wages and benefits while fostering a diverse and inclusive work experience. We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law. Compensation: $20.00 per hour We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    $31k-38k yearly est. Auto-Apply 10d ago
  • Front Desk Agent

    Sitio de Experiencia de Candidatos

    Front desk clerk job in Washington, DC

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $31k-38k yearly est. Auto-Apply 12d ago
  • Full Time Front Desk Associate - Canopy DC Embassy Row

    TBC Hotels

    Front desk clerk job in Washington, DC

    At TBC Hotels, we create environments that change lives in small ways and large, one good experience at a time, and that starts behind the scenes. We're searching for a Front Desk Associate that will play a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and reputation. They are the first point of contact for guests, providing a welcoming and efficient experience throughout their stay. This role requires exceptional customer service skills, attention to detail, and the ability to handle various tasks simultaneously while maintaining a positive attitude. Join the award-winning Canopy by Hilton Washington DC Embassy Row, where bold design meets vibrant D.C. culture. Steps from the White House and iconic landmarks, our reimagined hotel offers playful art and endless inspiration. What You'll Do: Greet guests warmly and ensure a smooth check-in process. Verify guest information and process reservations accurately. Collect necessary payments and issue receipts during check-out. Address guest inquiries and provide information about hotel amenities, policies, and local attractions. Handle room reservations, modifications, and cancellations effectively. Collaborate with housekeeping to manage room inventory and ensure timely availability. Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests. Assist guests with luggage, transportation arrangements, and other needs. Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction. Communicate effectively with other hotel departments to ensure smooth operations. Relay messages, package deliveries, and special requests to appropriate personnel. Collaborate with colleagues to ensure a seamless guest experience. Assist with preparing and distributing daily reports, including room occupancy and revenue summaries. Handle cash, credit card transactions, and other forms of payment accurately. Reconcile cash drawer at the beginning and end of each shift, following established procedures. Follow security protocols to ensure the safety of guests and hotel property. Monitor and control access to the hotel premises, adhering to security policies. Promote hotel services, amenities, and special offers to guests. Upsell room upgrades, dining options, and other hotel services to enhance the guest experience. Requirements Required Skills/Abilities: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Problem-solving skills and the ability to handle challenging situations with composure. Customer-focused attitude and a commitment to providing exceptional service. Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests. Effective verbal communication skills to interact with guests and team members professionally. Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times. Reliable and punctual. Education and Experience: Experience in hospitality/hotel environment, a plus. Previous experience in customer service or front desk operations is preferred. High School graduate or G.E.D. equivalent required. Read, write, and speak English fluently. Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs. The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously. Proficiency in using computer systems and software, including HIlton OnQ and Microsoft Office Suite. Why Join Us? Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about our actions are critical to who TBC Hotels is and how we operate. At TBC Hotels, we don't just work together-we go the distance for one another and for our guests. If you're ready to take ownership of your role, make an impact, and be part of a team that truly cares, we want to hear from you. RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY Apply today and let's get the job done, together. Salary Description $19-$21 per hour
    $19-21 hourly 40d ago
  • Front Desk Associate

    Wm. Mulherin's Sons

    Front desk clerk job in Washington, DC

    Join the experience as we are seeking energetic and enthusiastic Front Desk Associate at ROOST DC. As a Front Desk Associate, you bid a warm welcome to our guests visiting the hotel and are responsible for providing quality guest service as it pertains to checking in/out hotel guests; client and resident reception organization; bell duties; and concierge services in a gracious and professional manner. ROOST completely reimagines the temporary living situation. ROOST offers much more than fully furnished apartments with flexible lease terms; we offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest's stays. Requirements: Be detailed oriented, able to work individually and handle multiple tasks simultaneously. Must be computer savvy and be a quick learner. Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner. Ability to stand or walk for prolonged periods. Ability to satisfactorily communicate in English (read, write, speak) with guests, co-workers and management to their understanding. Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary. Benefits: Comprehensive Affordable Full Health Care, Vision, Life and Dental Coverage 401 (K) Retirement Paid Vacation, Holiday, Personal, and Sick days EEOC Statement: Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
    $27k-36k yearly est. Auto-Apply 5d ago
  • Front Desk Associate

    The Quoin Hotel

    Front desk clerk job in Washington, DC

    Join the experience as we are seeking energetic and enthusiastic Front Desk Associate at ROOST DC. As a Front Desk Associate, you bid a warm welcome to our guests visiting the hotel and are responsible for providing quality guest service as it pertains to checking in/out hotel guests; client and resident reception organization; bell duties; and concierge services in a gracious and professional manner. ROOST completely reimagines the temporary living situation. ROOST offers much more than fully furnished apartments with flexible lease terms; we offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest's stays. Requirements: Be detailed oriented, able to work individually and handle multiple tasks simultaneously. Must be computer savvy and be a quick learner. Strong interpersonal skills and the ability to work well with co-workers and the public in a thoughtful sincere manner. Ability to stand or walk for prolonged periods. Ability to satisfactorily communicate in English (read, write, speak) with guests, co-workers and management to their understanding. Must be willing to work a flexible schedule. Must be willing to work weekends and holidays if necessary. Benefits: Comprehensive Affordable Full Health Care, Vision, Life and Dental Coverage 401 (K) Retirement Paid Vacation, Holiday, Personal, and Sick days EEOC Statement: Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
    $27k-36k yearly est. Auto-Apply 5d ago
  • Data Entry Tech

    Volanno

    Front desk clerk job in Washington, DC

    Full-time Description The Data Entry Technician is responsible for accurately entering, updating, and maintaining customer and account information within organizational databases and systems. This role ensures data integrity, consistency, and security, supporting the efficient operation of business processes and reporting functions. Key responsibilities include reviewing source documents for accuracy and completeness, entering new and updated data in a timely manner, and performing regular data verification to identify and correct errors or discrepancies. The Data Entry Technician coordinates with other departments to validate information and maintain alignment across multiple systems. This position requires strong attention to detail, organizational skills, and the ability to manage repetitive tasks with accuracy and consistency. The Data Entry Technician plays a critical role in ensuring reliable data that supports informed decision-making and high-quality service delivery across the organization. Requirements Education/ Experience High School Diploma or GED. A minimum of one year of customer service experience. Prior experience with data entry and data integrity. Company Profile Volanno is a certified woman-owned small business headquartered in Washington, DC. As an IT solution provider, our services include custom software development, program management, and advanced data analytics. From scoping and defining to implementation and support, we are ready to support our clients' needs at any stage of development in designing and building solutions that prepare them for the future. It is the policy of Volanno to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Volanno will provide reasonable accommodations for qualified individuals with disabilities.
    $24k-31k yearly est. 39d ago

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