Front Desk Staff
Front desk clerk job in Miami, FL
As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Your Responsibilities:
Demonstrates excellent customer service, communication, and time management skills.
Monitors Emergency Response System.
Greets and directs Residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations in a timely and efficient manner.
Monitors and controls access to the building.
Maintains daily log, records, and forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follows safety procedures and maintains a safe work environment.
Other duties as required.
Skills & Qualifications:
High school diploma or equivalency preferred.
College level courses in business or hospitality preferred.
Two (2) to three (3) years of business experience preferred.
Computer literacy: command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skills required.
Physical Requirements:
Ability to lift 30 - 50 lbs.
Work in an upright standing or sitting position for long periods of time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Ability to quickly and easily navigate the property/building as required to meet the job functions
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies in a timely manner.
Schedule:
Morning - 7am - 3pm
Afternoon - 3pm - 11pm
Overnight - 11pm - 7am
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $16- $18 Hourly
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Front Desk Agent
Front desk clerk job in Miami Beach, FL
Requirements
Must have hotel experience.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
High school education required. Relevant training and experience and additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
Understands and communicates the Stepstone Mission and Core values.
Expresses ideas and conveys information clearly, effectively, and professionally.
Actively listens to others.
Conveys company information, decision, or problems to appropriate parties on a timely basis.
Works to resolve disagreements and is respectful of peers and co-workers.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, reading.
Minimum pulling of 20 pounds.
Other duties may be assigned.
EOE/M/F/V/D
Front Desk Agent
Front desk clerk job in Fort Walton Beach, FL
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.
Front Desk (Part-Time)
Front desk clerk job in Saint Petersburg, FL
As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Your Responsibilities:
* Demonstrates excellent customer service, communication, and time management skills.
* Monitors Emergency Response System.
* Greets and directs Residents, guests, and invitees.
* Monitors and controls Electronic Security Control Systems.
* Responds to emergency situations in a timely and efficient manner.
* Monitors and controls access to the building.
* Maintains daily log, records, and forms.
* Resolves and follows-up on all complaints/issues.
* Maintains a safe and secure environment throughout the building/property(s).
* May be assigned other duties by the on-site property manager.
* Follows safety procedures and maintains a safe work environment.
* Other duties as required.
Skills & Qualifications:
* High school diploma or equivalency preferred.
* College level courses in business or hospitality preferred.
* Two (2) to three (3) years of business experience preferred.
* Computer literacy: command of information system hardware/software is preferred.
* Effective written and verbal communication skills.
* Multiple language fluency is desirable.
* Strong customer service, communication and interpersonal skills required.
Physical Requirements:
* Ability to lift 30 - 50 lbs.
* Work in an upright standing or sitting position for long periods of time.
* Handle, finger, grasp and lift objects and packages.
* Reach with hands and arms.
* Communicate, receive, and exchange ideas and information by means of the spoken and written word.
* Ability to quickly and easily navigate the property/building as required to meet the job functions
* Complete all required forms.
* Ability to work extended hours and weekends based on project requirements.
* Ability to respond to emergencies in a timely manner.
Schedule: (Flexible) Monday - Sunday 7am - 11pm
What We Offer:
As a part-time temporary non-exempt associate, you will be eligible for full supplemental benefits to include dental and vision. Occasional travel may be required to attend training and other company functions.
Compensation: $20.00 per hour
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
#LI-JC1
Front Desk Agent
Front desk clerk job in Palm Beach, FL
Job Description
Responsibilities:
Assist guests with any needs in a professional, organized, and timely manner. Communicates guests feed back and needs to the housekeeping and engineering departments. Understands the importance of providing all guests with hotel service standards.
Physical Requirements:
Must be able to stand for long periods of time.
Job Functions:
Completes daily duties and checklist to ensure the front desk operates smoothly.
Assists guests with their requests in an appropriate manner.
Handles guest's complaints in a positive manner.
Knows when to communicate guest complaints to the Supervisor/Manager on duty.
Make decisions that benefit the hotel and the hotel guests.
Understands and uses hotels policies and procedures for reservations, check in's, checks outs, Concierge services, and any other guest interaction.
Understands how a hotel and all the hotels departments operate.
Is able to work with a variety of people without any problems.
Is friendly and courteous towards guests and peers.
Has a pleasant speaking voice.
Has a flexible schedule and understands the importance of being here when scheduled since we are a 24 hour business.
Is able to anticipate guest needs.
Makes hotel reservations and notes special details.
Takes incoming calls and transfers to other departments accordingly.
Provides guests with accurate hotel facility information.
Handles Concierge duties when the Concierge is not on duty.
Gives proper pass on during shift change.
Monitors hotel room key inventory. Ensures we get all keys back at check out.
Maintain all front desk logs for back up purposes.
Keeps front desk area cleaned and organized.
Other duties as assigned
Job Requirements:
Computer Skills
Multi task and fast learner ability
Flexible
Detail Oriented
Data Entry
Front desk clerk job in Miami, FL
This position provides clerical and logistic support to the service center.? Process service orders, maintains parts, and logistic files, answers phones, generates and forwards service center reports, interfaces with suppliers and maintains office files.? Interface wtih all levels of management, team members, internal and external customers.?
DUTIES AND RESPONSIBILITIES:
Handle incoming calls
Generate service orders for dispatch to technicians
Post completed service orders from technicians and contractors
Post shuttle sheets from drivers for units shuttled out
Assist customers with merchandise follow up
Generate daily, weekly, and monthly reports
Daily follow up on warranty rejects
Qualifications
JOB REQUIREMENTS:
Previous work experience in office environment
Must be self starter and dependable
Computer literate and working knowledge of Microsoft produts (Word, excel etc.?)
Excellent phone and interpersonal skills
Detail oriented and organized
Decision making, problem solving ability
Must be able to multi-task
Must be able to work in a very fast paced environment
Previous data entry experience
Work at Home Rebate Processing - Data Entry Jobs $50/Hr
Front desk clerk job in Jacksonville, FL
Work at Home Entry Level Order Processor / Data Entry / Typist / Back - Front Office Clerks / Secretary / Supervision / Business Development / Online Survey / Office Administration / Accounts Payable / Sales / Marketing / Advertising / Customer Service Part Time Admin Clerical Jobs.
NEVER BEFORE SEEN: Make money online by processing data forms everyday. Proven to generate up to $300+ per day! This is a lucrative and unique method made possible only in recent years!
Your earnings start at $300/day and up to $1000/day, depending on how much data is processed. This is a work at home opportunity and we are looking for individuals who are willing to work from home. No experience is needed, we will take care of the training. Paychecks are guaranteed. Full time/part time positions are available now.
How Does This Work?
Thousands of companies have contracted their data entry needs to us. As a results, we need to hire more individuals to help us process that data. Large fortune 500 companies need forms written up such as, receipt forms, brochures, customer lists, e-mailing lists, etc. You are paid twice monthly (1st and 16th of each month). You have the option of direct deposit or check. After 1 month, average data entry assistants make $15,000/mo.
Requirements
* An internet connection or access to the internet
* Experience is not needed however, you need to be able of working from home
* Basic typing skills
* We ask that you put aside 30 - 60min/day
* We do NOT require any special skills, previous business experience or education
* Anyone can register and begin working immediately
Payment
Receive payment every two weeks via check
or choose to get paid weekly via direct deposit!!
Full Time/Part Time Work From Home Data Processor Positions Available Today.
TO APPLY : ***************************************
You must apply on our website only.
Click Here to Apply Online
POSITIONS ARE STILL AVAILABLE - GET STARTED RIGHT NOW
The company recognizes and rewards those who exceed expectations.
Processor/Data Entry - Second Shift
Front desk clerk job in Jacksonville, FL
Due to growth, Triad Financial Services has is adding another Processing Associate to our Underwriting team in Jacksonville, FL. If you have experience providing extraordinary service and want to be part of the team that helps people reach their dream of home ownership, we'd like to talk with you!
This is a full time position for our second shift processors (11a-8pm or 12pm-9pm) with an hourly base rate of $15-$16.50, and on top of the base, includes monthly $$ incentives based on volume of loans processed. We have a strong benefits program that includes med/dent/vision insurance, a 401k with corporate matching plan, long-short term disability programs, Paid Time Off + 7 paid holidays.
Entry-level, No prior mortgage experience required.
Essential Duties and Responsibilities:
Responsible for the processing of incoming applications.
The accurate and timely encoding of information from applications into the database.
Contact the customer for any missing information needed to input the application in a timely manner
Pulling and reviewing credit for each applicant.
Basic knowledge of each department and providing telephone support to the client base in order to accurately address any and all queries they may have prior to the submission of a loan application.
Promptly provide adequate status updates.
The resolution of issues raised by the client.
Responsible for the timely distribution of pertinent physical documents.
Education and/or Work Experience Requirements:
Excellent verbal and written communication skills. We communicate with internal and external customers
Excellent computer proficiency (MS Office - Word, Excel and Outlook)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
High school diploma or GED required
Triad seeks to not only provide exceptional customer service, but to be a leader in successful employee and company culture, providing our employees with an experience invested in them and dedicated to their professional growth and development.
Recently ranked #8 Best Place to Work in Jacksonville in 2021 by the Jacksonville Business Journal, Triad looks to continue to ensure that both customers and employees alike achieve their personal version of success.
Auto-ApplyCUSTOMER CARE CLERK - Evergreen
Front desk clerk job in Kissimmee, FL
JOB SUMMARY/ DESCRIPTION
The Osceola County Comptroller & Clerk of Circuit Court is looking to hire a highly motivated individual willing to grow and develop within a fast-paced environment driven by a culture of service. We are looking for individuals with the ability to interact with clients through accurately processing payments and performing clerical functions.
DUTIES & RESPONSIBILITIES:
Deliver best-in-class service experiences virtually or in person.
Ensure payments are accurately processed
Reconcile cash transactions
Input data into multiple system applications/software
Perform other duties as assigned
SKILLS & ABILITIES:
Type 35 wpm
Computer skills and knowledge of software applications.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Time management and organizational skills.
Bilingual (preferred)
MINIMUM QUALIFICATIONS:
HS Diploma or equivalent, some college preferred.
Valid Florida Drivers License
Must be at least 18 years of age to be considered for this role
Must be a U.S. citizen
PHYSICAL REQUIREMENTS:
Sitting for long periods of time
Talking, hearing, seeing, and repetitive motion
Must be able to lift up to 20 lbs
Monday - Friday 8:00am - 5:00pm
Full-time
An Equal Opportunity Employer / ADA / Veteran's Preference
The Clerk of the Circuit Court and County Comptroller does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, gender identity, sexual orientation, pregnancy, genetic information, veteran status, mental or physical disability or any other category protected by law in employment or the provision of services.
Auto-ApplyFront Desk Agent
Front desk clerk job in Boca Raton, FL
A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions.
Job Description
* Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
* Check departing guest out of the the hotel as per hotel procedures.
* Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
* Resolve guest problems and complaints
* Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions.
* Deliver and maintain Hilton's Brand Standards.
Job Requirements
* Applicants must possess excellent customer service and computer skills
* Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays
* Ideal candidate has previous OnQ and hotel experience
Benefits:
* Vacation, Sick and Holiday Pay
* 401(k) with company match of 4%
* Medical, Dental, Vision and Life Insurance
* Short and Long Term Disability
* Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance
* Hilton Team Member Travel Discounts
* Free Uniforms, Safety Shoes and Team Member Parking
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************to let us know the nature of your request.
Front Desk Agent
Front desk clerk job in Miami, FL
Gazed at the multi-color exterior in the buzzing neighborhood that lies just outside, SLS LUX Brickell offers both our team members and our guests extraordinary experiences infused with glamour and a playful spirit. We have an exciting career opportunity to join our team. Say farewell to the ordinary and hello to SLS LUX Brickell, an irresistible and spellbinding retreat in the city's center.
Job Purpose:
Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience and maintain our guest recognition program.
Duties & Functions:
• Actively welcome, greet, and check guests in
• Inform guests with a savvy knowledge of the hotel, its services, the city, and local ‘happenings'
• Ensure all requests are dealt with accurately and they receive the appropriate service, attention, and follow up
• Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations, walk ins, VIP guests, groups, etc.
• Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries
• Deal with all guest requests, accidents, and/or thefts promptly, no later than within a 20 minute response time, and record all matters in HotSos or hotel-specific recording process
• Update and maintain the reception handover book, and pass on all guest feedback to the Manager on duty so appropriate action may be taken
• Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with the company confidentiality standards
• Ensure the correct procedure and policy standards are adhered to
• Ensure all necessary supplies are available for the front desk, manage par stock, and order supplies
• Complete the appropriate reports and audits during the overnight shift
• Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc.
• Encourage up-selling in order to maximize rates
• Ensure work areas are cleaned and maintained at all times
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service
Job Description
ADDITIONAL RESPONSIBILITIES
• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions, and provide accurate information.
• Remain calm and alert, especially during emergencies and/or heavy restaurant activity, serving as a role model for the team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
To be aware of and ensure constant compliance with all necessary operational policies including:
• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing
SUPPORTIVE FUNCTIONS
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table, and any departmental-specific systems used.
• Keep the work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing of confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company's policies and procedures.
OTHER DUTIES
Assimilate into the company's culture through understanding, supporting, and participating in all the company elements. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
SAFETY REQUIREMENTS
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your Manager.
Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed. Must have the ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.
GROOMING/UNIFORMS
All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
OTHER
Additional language ability preferred.
Qualifications
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Bachelor's Degree preferred. High School Diploma or equivalent required
• One (1) to two (2) years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Ability to work overnight
• An intermediate to proficient understanding of Computer systems such as Opera, Go Concierge, HotSOS, Microsoft Word, Excel & Outlook is preferred
• Enter and locate work-related information using computers and/or point-of-sale systems
• Ability to spend extended lengths of time viewing a computer screen
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Must be able to stand or walk a minimum eight-hour shift.
• Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
• Must be able to twist, tow (push or pull), reach, bend climb, and carry objects as necessary.
• Must have excellent communication skills and be able to read, write, speak, and understand English.
• Must be able to work inside and outside at all times of the year as needed, based on business volumes.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Data Entry
Front desk clerk job in Orlando, FL
SUMMARY Position is responsible for auditing all intake paperwork entered in IMBS prior to selecting the account to bill. II. JOB FUNCTIONS A. Essential Duties and Responsibilities• Receives all Store Patient Packets from Mail Clerk. • Sorts incoming patient paperwork from store locations. • Verifies all documents located on the Batch\-Work Control Sheet were included in the patient packet. • Audits incoming paperwork including new patient setups, existing patients and other documents. • Verifies the accuracy of the information in IMBS compared to information on the required forms. • Reviews and audits the forms for accuracy and completeness. • Communicates any form errors to the store or makes necessary corrections in IMBS, based on the information written on the form. • Makes a copy of the original form and sends the original back to the store for corrections. Maintains a copy of the form until the original is returned. • Prints the “Maintenance Audit Report” from the system and verifies that the information in the report is accurate. Attaches the audit report to supporting documents. Submits the packet to the Claims Supervisor for review prior to entering Audit Control. • Corrects any errors identified by the Claims Supervisor, enters IMBS audit control number located on “Maintenance Audit Report”, verifies in the system that there is an AOB for each claim, files the “Maintenance Audit Report”, identifies any claims that will release during the nightly cycle, makes copies of necessary forms, and identifies Cash Sale Delivery tickets. • Verifies insurance information to ensure accuracy. • Ensures appropriate authorizations are included from Case Managers
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Front Desk Agent + Tips (Full-Time)
Front desk clerk job in Miami, FL
We are looking for an experienced Front Desk Agent to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way.
Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination.
We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025.
We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!
Qualifications
High School Diploma or GED/equivalent required,
Ability to obtain and maintain a Tribal Gaming License
Hotel/Front Desk experience required
One-year computer, cash handling, and guest service experience.
OPERA system experience highly preferred.
Excellent communication Skills and friendly, outgoing personality required
Ability to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Ability to effectively communicate and present information in both one on one and group settings to guests, staff, and other employees of the resort.
English required, bilingual preferred. Must be able to communicate effectively with guests, team members and management in English
Ability to calculate figures and amounts such as discount, commissions, and percentages.
Ability to make decisions and apply commonsense understanding to give and carry out instructions in written, oral, or diagram form. Ability to deal with problems involving concrete variables in standardized situations and in stressful conditions.
Be able to work indoors and be exposed to various environmental contaminants including smoke
Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned
Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives
Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner
Must be able to address stressful situations with clients with dignity and the utmost tact and politeness
Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.
Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company's standards, work requirements and rules of conduct.
Responsibilities
The Front Desk Agent is responsible for the professional, efficient operation of the reception desk. The primary objective is providing overall care, hospitality, and outstanding guest service resulting in consistent guest satisfaction.
Adhere to the Miccosukee Service Expectations and ensure team compliance
Maintain a professional appearance and always be punctual, courteous, friendly, and helpful and articulate to our internal and external guest.
Must have complete knowledge of guest room inventory and all hotel facilities.
Ability to perform fast, efficient, friendly check ins and outs, including handling and maintaining a cash bank, posting charges and auditing day's work.
Adhere to all company credit policies to ensure all revenue expected will be received.
Full understanding of credit systems to ensure correct handling of credit card and check transactions.
Ensure a sales attitude is adopted at all times, providing a maximization of rooms sales and revenue for the hotel.
Thorough knowledge of hotel rates including wholesalers and packages. Up to date knowledge on all promotions and guest programs.
Adhere to preset availability and rate controls. Complete understanding of market and segment mix.
Good communication skills are mandatory in order to handle guest inquires and complaints as well as maintaining a high level of understanding between other hotel departments.
Excellent telephone skills with the ability to promote and inform guests of hotel services as well as answer questions or handle complaints.
Have full knowledge of Front Desk reports necessary to plan the day.
Ensure packages and messages are delivered in a timely manner.
Familiarity with Guest and department emergency procedures.
Ensure the highest possible level of guest service is maintained.
Complete understanding of details involved for White, Black, and Red card members.
Responsible for accurate work; modifying guest information, confirmation of rate and departure dates and number of guests to eliminate errors and rebates.
Full understanding of guest and house bank safe deposit procedure.
Ensure supervisor and Front Office Manager is kept informed of all developments within the department by proper use of department log books and monthly/daily communication meetings. Must be flexible to work varying shifts.
Consistent and regular attendance is an essential function of this job
Performs other related duties as assigned
The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands
While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.
Auto-ApplyFront Desk Agent
Front desk clerk job in Safety Harbor, FL
The purpose and objective of this position is to assist in the coordination and operation of the Front Office to ensure that all guests' needs are met. This position is responsible for communicating with guests who wish to use our facilities and/or stay in the hotel. The Front Desk staff is responsible for establishing a good working relationship between department heads, supervisors and employees of the Resort in order to ensure that the needs of the guests are responded to promptly and efficiently.
DUTIES & RESPONSIBILITIES:
Responsible for greeting and assisting every guest upon their arrival and departure.
Responsible for checking guests in and out of the hotel in an efficient and hospitable manner using approved computer systems.
Responsible for providing courteous guest service by responding promptly and efficiently to inquiries, requests and complaints.
Responsible for maintaining a cash bank issued to the individual employee. Ensuring that all cash drops and nightly paperwork are completed fully and promptly and that the bank level is maintained to be able to give change to guests upon request.
Responsible for answering all incoming calls from outside and internal phone lines in a courteous manner and ensuring the caller is directed to the proper person or department.
Responsible for answering all guest inquiries and following up with the guest to ensure a satisfactory resolution.
Must have an enthusiastic, pleasing and helpful attitude toward each guest and fellow employees.
Responsible for being professionally groomed in prescribed uniform including nametag, close-toe shoes and access to bank on each scheduled shift.
Responsible to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other resort services, directions to local attractions or function rooms, car rentals, airline shuttle service, taxi service, etc.
Responsible for giving out and sharing with resort guest's pertinent information about the resort and its services and informs guests at every opportunity.
Responsible for complying with all Safety Harbor Resort and Spa policies and procedures.
Responsible for knowing daily event schedules and has ability to direct guests to functions.
Responsible for keeping up to date with spa services and room packages to be able to share with guests. Also, must be able to book room rate/packages in hotel pms system.
Responsible for reporting to the front desk on time and in full uniform for scheduled shift.
Responsible for booking walk-in and phone in reservations using PMS system.
Required to be visible and available to the guests at all times.
Responsible for attending all required meetings.
Responsible for properly keeping all logs current. This includes the Guest Call Back log, Room Move log, Food & Beverage promo log, etc. This log is located and must be kept at the front desk or PBX phone area at all times.
Responsible for recording all wake-up calls properly. Also, giving courteous, friendly and prompt wake-up calls at all recorded times.
Responsible for assisting guests with any special needs assistance, such as obtaining wheelchair.
Responsible for routing all incoming faxes to proper department or guests in a timely manner.
Responsible for assisting guests in business center.
Responsible for issuing and returning safety deposit boxes to guests as needed.
Responsible for making reservations, appointments and arranging for transportation for guests as needed.
Responsible for reporting any safety concerns to appropriate manager/supervisor.
REQUIREMENTS AND QUALIFICATIONS:
MUST HAVE PREVIOUS HOTEL EXPERIENCE.
Must be able to work a flexible schedule, nights, weekends and holidays.
Must have strong guest service skills.
Must be able to read, write and communicate in the English language.
Must be able to lift and carry a minimum of 15 lbs.
Must be able to stand on feet for long periods.
Must be able to work in and with groups of different cultures and backgrounds.
Must be able to work with multiple computer systems for long periods.
Must be a team player.
Must be able to walk, run, bend, stoop, reach and stand.
Must be able to work in a fast-paced environment.
Must be able to remain calm and guest services orientated during heavy check-in and checkout periods.
Must be able to walk length of resort continuously throughout the scheduled daily shift.
Must be able to work on a computer for long periods of time.
Part-time Data Entry Processor
Front desk clerk job in Pompano Beach, FL
Now Hiring Data Entry Processor
Evening Shift 6:00 PM to 2:30 AM Monday through Friday
16.00 per hour
Inputs various data into specified computer system with limited judgment.
Under direct supervision operates numerical and/or alphabetical data input from source documents received from clients.
Follows basic specified data entry instructions.
Refers problems to higher-level operators. Maintains records of individual production.
Data entry of test request form and rebill information received in numerous formats from clients.
Edit data received to ensure proper information for billing. Count of daily work for quality assurance audits.
Adheres to productivity standards.
Sorts and processes requisitions
Must be detail oriented and can type at least 40 wpm
Some medical background a plus.
Front Desk Staff
Front desk clerk job in West Palm Beach, FL
As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Your Responsibilities:
Demonstrates excellent customer service, communication, and time management skills.
Monitors Emergency Response System.
Greets and directs Residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations in a timely and efficient manner.
Monitors and controls access to the building.
Maintains daily log, records, and forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follows safety procedures and maintains a safe work environment.
Other duties as required.
Skills & Qualifications:
High school diploma or equivalency preferred.
College level courses in business or hospitality preferred.
Two (2) to three (3) years of business experience preferred.
Computer literacy: command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skills required.
Physical Requirements:
Ability to lift 30 - 50 lbs.
Work in an upright standing or sitting position for long periods of time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Ability to quickly and easily navigate the property/building as required to meet the job functions
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies in a timely manner.
Schedule:
Morning - 7am - 3pm
Afternoon - 3pm - 11pm
Overnight - 11pm - 7am
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $16- $18 Hourly
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Front Desk Agent
Front desk clerk job in West Palm Beach, FL
Requirements
Previous experience in front desk operations or hospitality management is preferred.
Strong phone etiquette and communication skills are essential.
Familiarity with hotel management software is a plus.
Bilingual abilities are highly desirable to accommodate diverse guests.
Ability to work flexible hours, including weekends and holidays as needed.
Excellent organizational skills with attention to detail.
A passion for providing outstanding guest services in a resort or hotel environment
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance
StepStone Hospitality, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Front Desk Attendant
Front desk clerk job in Sunny Isles Beach, FL
As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Your Responsibilities:
* Demonstrates excellent customer service, communication, and time management skills.
* Monitors Emergency Response System.
* Greets and directs Residents, guests, and invitees.
* Monitors and controls Electronic Security Control Systems.
* Responds to emergency situations in a timely and efficient manner.
* Monitors and controls access to the building.
* Maintains daily log, records, and forms.
* Resolves and follows-up on all complaints/issues.
* Maintains a safe and secure environment throughout the building/property(s).
* May be assigned other duties by the on-site property manager.
* Follows safety procedures and maintains a safe work environment.
* Other duties as required.
Skills & Qualifications:
* High school diploma or equivalency preferred.
* College level courses in business or hospitality preferred.
* Two (2) to three (3) years of business experience preferred.
* Computer literacy: command of information system hardware/software is preferred.
* Effective written and verbal communication skills.
* Multiple language fluency is desirable.
* Strong customer service, communication and interpersonal skills required.
Physical Requirements:
* Ability to lift 30 - 50 lbs.
* Work in an upright standing or sitting position for long periods of time.
* Handle, finger, grasp and lift objects and packages.
* Reach with hands and arms.
* Communicate, receive, and exchange ideas and information by means of the spoken and written word.
* Ability to quickly and easily navigate the property/building as required to meet the job functions
* Complete all required forms.
* Ability to work extended hours and weekends based on project requirements.
* Ability to respond to emergencies in a timely manner.
Schedule: flexible
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $20 per hour
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
CUSTOMER CARE CLERK - Evergreen
Front desk clerk job in Kissimmee, FL
JOB SUMMARY/ DESCRIPTION
The Osceola County Comptroller & Clerk of Circuit Court is looking to hire a highly motivated individual willing to grow and develop within a fast-paced environment driven by a culture of service. We are looking for individuals with the ability to interact with clients through accurately processing payments and performing clerical functions.
DUTIES & RESPONSIBILITIES:
Deliver best-in-class service experiences virtually or in person.
Ensure payments are accurately processed
Reconcile cash transactions
Input data into multiple system applications/software
Perform other duties as assigned
SKILLS & ABILITIES:
Type 35 wpm
Computer skills and knowledge of software applications.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Time management and organizational skills.
Bilingual (preferred)
MINIMUM QUALIFICATIONS:
HS Diploma or equivalent, some college preferred.
Valid Florida Drivers License
Must be at least 18 years of age to be considered for this role
Must be a U.S. citizen
PHYSICAL REQUIREMENTS:
Sitting for long periods of time
Talking, hearing, seeing, and repetitive motion
Must be able to lift up to 20 lbs
Monday - Friday 8:00am - 5:00pm
Full-time
An Equal Opportunity Employer / ADA / Veteran's Preference
The Clerk of the Circuit Court and County Comptroller does not discriminate on the basis of race, color, national origin, sex, marital status, religion, age, gender identity, sexual orientation, pregnancy, genetic information, veteran status, mental or physical disability or any other category protected by law in employment or the provision of services.
Monday- Friday 8:00am-5:00pm.
Full Time
Auto-ApplyFront Desk Staff
Front desk clerk job in Key Biscayne, FL
As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Your Responsibilities:
Demonstrates excellent customer service, communication, and time management skills.
Monitors Emergency Response System.
Greets and directs Residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations in a timely and efficient manner.
Monitors and controls access to the building.
Maintains daily log, records, and forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follows safety procedures and maintains a safe work environment.
Other duties as required.
Skills & Qualifications:
High school diploma or equivalency preferred.
College level courses in business or hospitality preferred.
Two (2) to three (3) years of business experience preferred.
Computer literacy: command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skills required.
Physical Requirements:
Ability to lift 30 - 50 lbs.
Work in an upright standing or sitting position for long periods of time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Ability to quickly and easily navigate the property/building as required to meet the job functions
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies in a timely manner.
Schedule:
Morning - 7am - 3pm
Afternoon - 3pm - 11pm
Overnight - 11pm - 7am
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $16- $18 Hourly
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.