Front desk clerk jobs in Gulfport, MS

Front Desk Clerk JOB CODE #: 310167 REPORTS TO: Hotel Manager on Duty Must be able to obtain a Mississippi Gaming License . Responsibilities include providing exceptional guest service by performing all functions of the front desk in a timely & accurate manner. RESPONSIBILITIES Responsible for performing all job duties of a guest service representative and a hotel supervisor Responsible for evaluating all guest service representatives for 90 day and annual evaluations Responsible for conducting quarterly meetings with the crew Responsible for handling any guest or crewmember complaints/issues Responsible for reconciling third party bookings at the end of each month Responsible for tracking call log data Responsible for tracking weekly productivity Responsible for interviewing and hiring new clerks Responsible for training all new hires and creating training booklets Responsible for department orientation with new hires Responsible for reviewing the schedule Responsible for assisting front desk when needed Responsible for assisting marketing with upgrades and room blocks Responsible for ensuring that all guest service representatives are consistent in maintaining guest service standards Responsible for any other duties as assigned by the supervisor CERTIFICATION/LICENSES: Mississippi Gaming License REQUIRED. EDUCATION OR SKILLS REQUIRED: High School Graduate or equivalent. Excellent oral and written communication skills. Computer experience with Windows, Word and Excel. PHYSICAL ACTIVITIES: The following activities are normally required to perform these functions: stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills.

Part-time Description The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere. Key Responsibilities: Guest Check-in and Check-out: • Greet guests upon arrival in a friendly and professional manner. • Verify and process guest reservations, ensuring all details are correct. • Assign rooms, provide room keys, and explain hotel amenities and services. • Handle guest check-out, ensuring all charges are accurate and payments are processed. • Assist with any special requests or accommodations during the check-in/check-out process. Guest Services and Communication: • Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. • Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. • Assist with arrangements such as transportation, restaurant reservations, or booking tours. • Communicate guest preferences or requests to other departments (e.g., housekeeping, maintenance). Reservation Management: • Manage reservations, ensuring all guest details are accurately recorded in the system. • Process and confirm room bookings, making adjustments to reservations as necessary. • Assist in overbooking situations and manage guest room availability to maximize occupancy. Payment and Billing: • Process payments for room charges, incidental charges, and other guest services, using the hotel's point-of-sale (POS) system. • Handle cash, credit card, and other forms of payment in accordance with hotel policies. • Ensure accurate billing and maintain a well-organized cash drawer and financial records. • Prepare and distribute guest folios (itemized statements of charges) at check-out. Lobby and Front Desk Management: • Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. • Monitor guest traffic and handle peak times efficiently to minimize wait times. • Assist with guest luggage and provide directions or information about hotel facilities and the local area. Safety and Security: • Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. • Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. • Report any suspicious behavior or security concerns to management or appropriate personnel. Team Collaboration: • Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. • Communicate guest requests or issues to relevant departments in a timely manner. • Assist in training new front desk staff or interns as needed. Additional Duties: • Assist with administrative tasks, such as filing, data entry, or preparing reports. • Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency. • Assist in special hotel events, promotions, or group bookings. Requirements Qualifications: Education: High school diploma or equivalent (required). Associate's degree in Hospitality, Business, or related field (preferred). Experience: Previous experience in a customer service or hospitality role (preferred). Experience using hotel management software (e.g., Opera) and point-of-sale (POS) systems (preferred). Familiarity with handling cash, credit cards, and processing payments. Skills: Excellent communication and interpersonal skills to engage with guests and coworkers. Strong organizational skills with attention to detail and the ability to multitask. Ability to work in a fast-paced, customer-facing environment. Problem-solving skills to address guest concerns and resolve issues efficiently. Knowledge of hotel amenities, local attractions, and services available to guests. Physical Requirements: Ability to stand for extended periods and move around the front desk area. Ability to lift and carry small packages or luggage up to 25 pounds. Ability to work at a fast pace, especially during peak check-in and check-out times. Work Environment: Front Desk Agents typically work in hotels, resorts, or other hospitality establishments. Shifts may include evenings, weekends, and holidays. The position will involve working in a busy, high-energy environment with frequent guest interaction. Compensation: Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks. The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment. DISCLOSURE STATEMENT No one , for any one position, can possibly encompass all responsibilities, which may be requested. The above is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere. Key Responsibilities: Guest Check-in and Check-out: • Greet guests upon arrival in a friendly and professional manner. • Verify and process guest reservations, ensuring all details are correct. • Assign rooms, provide room keys, and explain hotel amenities and services. • Handle guest check-out, ensuring all charges are accurate and payments are processed. • Assist with any special requests or accommodations during the check-in/check-out process. Guest Services and Communication: • Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. • Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. • Assist with arrangements such as transportation, restaurant reservations, or booking tours. • Communicate guest preferences or requests to other departments (e.g., housekeeping, maintenance). Reservation Management: • Manage reservations, ensuring all guest details are accurately recorded in the system. • Process and confirm room bookings, making adjustments to reservations as necessary. • Assist in overbooking situations and manage guest room availability to maximize occupancy. Payment and Billing: • Process payments for room charges, incidental charges, and other guest services, using the hotel's point-of-sale (POS) system. • Handle cash, credit card, and other forms of payment in accordance with hotel policies. • Ensure accurate billing and maintain a well-organized cash drawer and financial records. • Prepare and distribute guest folios (itemized statements of charges) at check-out. Lobby and Front Desk Management: • Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. • Monitor guest traffic and handle peak times efficiently to minimize wait times. • Assist with guest luggage and provide directions or information about hotel facilities and the local area. Safety and Security: • Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. • Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. • Report any suspicious behavior or security concerns to management or appropriate personnel. Team Collaboration: • Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. • Communicate guest requests or issues to relevant departments in a timely manner. • Assist in training new front desk staff or interns as needed. Additional Duties: • Assist with administrative tasks, such as filing, data entry, or preparing reports. • Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency. • Assist in special hotel events, promotions, or group bookings. Requirements Qualifications: Education: High school diploma or equivalent (required). Associate's degree in Hospitality, Business, or related field (preferred). Experience: Previous experience in a customer service or hospitality role (preferred). Experience using hotel management software (e.g., Opera) and point-of-sale (POS) systems (preferred). Familiarity with handling cash, credit cards, and processing payments. Skills: Excellent communication and interpersonal skills to engage with guests and coworkers. Strong organizational skills with attention to detail and the ability to multitask. Ability to work in a fast-paced, customer-facing environment. Problem-solving skills to address guest concerns and resolve issues efficiently. Knowledge of hotel amenities, local attractions, and services available to guests. Physical Requirements: Ability to stand for extended periods and move around the front desk area. Ability to lift and carry small packages or luggage up to 25 pounds. Ability to work at a fast pace, especially during peak check-in and check-out times. Work Environment: Front Desk Agents typically work in hotels, resorts, or other hospitality establishments. Shifts may include evenings, weekends, and holidays. The position will involve working in a busy, high-energy environment with frequent guest interaction. Compensation: Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks. The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment. DISCLOSURE STATEMENT No one , for any one position, can possibly encompass all responsibilities, which may be requested. The above is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

Job Title: Front Desk Agent Department: Front Office Reports To: Front Office Manager / General Manager FLSA Status: Non-Exempt The Front Desk Agent is the first point of contact for guests and plays a key role in delivering outstanding service at the Hampton Inn - Biloxi/Ocean Springs. This position is responsible for ensuring a smooth check-in/check-out process, handling guest requests efficiently, and creating a welcoming environment for every guest. Key Responsibilities: Greet guests with a warm, genuine smile and assist them throughout their stay Perform check-in/check-out procedures accurately and efficiently Answer phone calls, make reservations, and manage room availability using the property management system (OnQ experience is a plus) Resolve guest concerns and complaints in a courteous and professional manner Process payments and maintain accurate records of transactions Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction Provide information about hotel amenities, local attractions, dining options, and directions Maintain a clean and organized front desk and lobby area Follow all Hilton brand standards and property policies, including safety and security procedures Qualifications: High school diploma or equivalent required; hospitality or customer service experience preferred Strong communication and interpersonal skills Ability to remain calm and professional in a fast-paced environment Proficient in basic computer skills; experience with hotel PMS systems (especially Hilton OnQ) is a plus Must be available to work flexible shifts including nights, weekends, and holidays Dependable, punctual, and team-oriented Physical Requirements: Must be able to stand for long periods of time Frequent walking, bending, and reaching Ability to lift up to 25 lbs as needed What We Offer: Competitive pay Hilton Team Member Travel Program Opportunities for advancement within the company Supportive and friendly team environment Employee recognition programs

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. * Sell rooms utilizing excellent customer service skills and yield management. · * Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. · Complete all registration forms and computer input. * Retrieve and distribute room keys. * Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. * Communicate with Executive Hosts regarding hotel stays. * Utilize computer to run necessary reports. * Balance all transactions at the end of shift (audit out). * Operate manual procedures in the event of computer failure. * Other duties as assigned by management. Qualifications * High school diploma or equivalent, and minimum 6 months front desk experience. * Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus. * Ability to communicate with guests and staff in English. * Knowledge of hotel key system. * Must be able to work flexible shifts. * Able to stand for long periods of time. * Detail oriented and able to multitask. * Ability to add, subtract, and audit accounts. * Money handling experience and ability to operate electronic draft system. * Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. * Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Description: The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere. Key Responsibilities: Guest Check-in and Check-out: • Greet guests upon arrival in a friendly and professional manner. • Verify and process guest reservations, ensuring all details are correct. • Assign rooms, provide room keys, and explain hotel amenities and services. • Handle guest check-out, ensuring all charges are accurate and payments are processed. • Assist with any special requests or accommodations during the check-in/check-out process. Guest Services and Communication: • Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. • Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. • Assist with arrangements such as transportation, restaurant reservations, or booking tours. • Communicate guest preferences or requests to other departments (e.g., housekeeping, maintenance). Reservation Management: • Manage reservations, ensuring all guest details are accurately recorded in the system. • Process and confirm room bookings, making adjustments to reservations as necessary. • Assist in overbooking situations and manage guest room availability to maximize occupancy. Payment and Billing: • Process payments for room charges, incidental charges, and other guest services, using the hotel's point-of-sale (POS) system. • Handle cash, credit card, and other forms of payment in accordance with hotel policies. • Ensure accurate billing and maintain a well-organized cash drawer and financial records. • Prepare and distribute guest folios (itemized statements of charges) at check-out. Lobby and Front Desk Management: • Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. • Monitor guest traffic and handle peak times efficiently to minimize wait times. • Assist with guest luggage and provide directions or information about hotel facilities and the local area. Safety and Security: • Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. • Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. • Report any suspicious behavior or security concerns to management or appropriate personnel. Team Collaboration: • Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. • Communicate guest requests or issues to relevant departments in a timely manner. • Assist in training new front desk staff or interns as needed. Additional Duties: • Assist with administrative tasks, such as filing, data entry, or preparing reports. • Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency. • Assist in special hotel events, promotions, or group bookings. Requirements: Qualifications: Education: High school diploma or equivalent (required). Associate's degree in Hospitality, Business, or related field (preferred). Experience: Previous experience in a customer service or hospitality role (preferred). Experience using hotel management software (e.g., Opera) and point-of-sale (POS) systems (preferred). Familiarity with handling cash, credit cards, and processing payments. Skills: Excellent communication and interpersonal skills to engage with guests and coworkers. Strong organizational skills with attention to detail and the ability to multitask. Ability to work in a fast-paced, customer-facing environment. Problem-solving skills to address guest concerns and resolve issues efficiently. Knowledge of hotel amenities, local attractions, and services available to guests. Physical Requirements: Ability to stand for extended periods and move around the front desk area. Ability to lift and carry small packages or luggage up to 25 pounds. Ability to work at a fast pace, especially during peak check-in and check-out times. Work Environment: Front Desk Agents typically work in hotels, resorts, or other hospitality establishments. Shifts may include evenings, weekends, and holidays. The position will involve working in a busy, high-energy environment with frequent guest interaction. Compensation: Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks. The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment. DISCLOSURE STATEMENT No one , for any one position, can possibly encompass all responsibilities, which may be requested. The above is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

Job DescriptionDescription: The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere. Key Responsibilities: Guest Check-in and Check-out: • Greet guests upon arrival in a friendly and professional manner. • Verify and process guest reservations, ensuring all details are correct. • Assign rooms, provide room keys, and explain hotel amenities and services. • Handle guest check-out, ensuring all charges are accurate and payments are processed. • Assist with any special requests or accommodations during the check-in/check-out process. Guest Services and Communication: • Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. • Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. • Assist with arrangements such as transportation, restaurant reservations, or booking tours. • Communicate guest preferences or requests to other departments (e.g., housekeeping, maintenance). Reservation Management: • Manage reservations, ensuring all guest details are accurately recorded in the system. • Process and confirm room bookings, making adjustments to reservations as necessary. • Assist in overbooking situations and manage guest room availability to maximize occupancy. Payment and Billing: • Process payments for room charges, incidental charges, and other guest services, using the hotel's point-of-sale (POS) system. • Handle cash, credit card, and other forms of payment in accordance with hotel policies. • Ensure accurate billing and maintain a well-organized cash drawer and financial records. • Prepare and distribute guest folios (itemized statements of charges) at check-out. Lobby and Front Desk Management: • Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. • Monitor guest traffic and handle peak times efficiently to minimize wait times. • Assist with guest luggage and provide directions or information about hotel facilities and the local area. Safety and Security: • Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. • Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. • Report any suspicious behavior or security concerns to management or appropriate personnel. Team Collaboration: • Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. • Communicate guest requests or issues to relevant departments in a timely manner. • Assist in training new front desk staff or interns as needed. Additional Duties: • Assist with administrative tasks, such as filing, data entry, or preparing reports. • Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency. • Assist in special hotel events, promotions, or group bookings. Qualifications: Education: • High school diploma or equivalent (required). • Associate's degree in Hospitality, Business, or related field (preferred). Experience: • Previous experience in a customer service or hospitality role (preferred). • Experience using hotel management software (e.g., Opera) and point-of-sale (POS) systems (preferred). • Familiarity with handling cash, credit cards, and processing payments. Skills: • Excellent communication and interpersonal skills to engage with guests and coworkers. • Strong organizational skills with attention to detail and the ability to multitask. • Ability to work in a fast-paced, customer-facing environment. • Problem-solving skills to address guest concerns and resolve issues efficiently. • Knowledge of hotel amenities, local attractions, and services available to guests. Physical Requirements: • Ability to stand for extended periods and move around the front desk area. • Ability to lift and carry small packages or luggage up to 25 pounds. • Ability to work at a fast pace, especially during peak check-in and check-out times. Work Environment: • Front Desk Agents typically work in hotels, resorts, or other hospitality establishments. • Shifts may include evenings, weekends, and holidays. • The position will involve working in a busy, high-energy environment with frequent guest interaction. Compensation: • Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks. The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment. Requirements:

Overview Check guests in and out of hotel as needed in an efficient manner with needs of the guests servicing the primary consideration. Responsibilities Responsible for registering all guests in and out of the hotel. Ensuring that all proper credit and pertinent information is obtained. Responsible for issuing safety deposit boxes. Prepare daily cash reports, balancing payments and disbursements. Assists reservations by accepting and confirming reservations. Performs duties as cashier, petty cash, and other cash transactions according to front office procedures. Responsible for operating bank. Assure the safety and security of guests and team members. Other duties as assigned. Qualifications A high school diploma or GED equivalent. Trade school or vocational/technical training in hotel and motel management. One year experience in a high-volume hotel as a desk clerk or reservationist. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational and communication skills. Display strong work ethic and teamwork. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Pay Range USD $13.00 - USD $13.00 /Hr. Tipped Position This position does not earn tips A high school diploma or GED equivalent. Trade school or vocational/technical training in hotel and motel management. One year experience in a high-volume hotel as a desk clerk or reservationist. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational and communication skills. Display strong work ethic and teamwork. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Job Description The Receptionist position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as directed by the agency owner or associates. Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Mon-Fri Schedule Evenings Off Career Growth Opportunities Responsibilities Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Professional phone etiquette. Great Customer Service Skills. Problem-Solving Capabilities. Works well with other employees and is a team player with a positive attitude. Strong work ethic and leadership skills.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events. Sell rooms utilizing excellent customer service skills and yield management. · Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. · Complete all registration forms and computer input. Retrieve and distribute room keys. Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. Communicate with Executive Hosts regarding hotel stays. Utilize computer to run necessary reports. Balance all transactions at the end of shift (audit out). Operate manual procedures in the event of computer failure. Other duties as assigned by management. Qualifications High school diploma or equivalent, and minimum 6 months front desk experience. Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus. Ability to communicate with guests and staff in English. Knowledge of hotel key system. Must be able to work flexible shifts. Able to stand for long periods of time. Detail oriented and able to multitask. Ability to add, subtract, and audit accounts. Money handling experience and ability to operate electronic draft system. Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Job Brief We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. Experience with Hilton and The PEP operating system is a plus. The ideal candidate should have at least 3 years previous experience in hotel front desk operations, at least 1 year in supervisory or leadership roles, and a flexible schedule to cover shifts as needed (including Night Audit). . Responsibilities Supervise and lead the front desk team, providing guidance, training, and support Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns Handle guest inquiries, requests, and complaints in a timely and efficient manner Monitor and ensure accurate billing for guest reservations and services Conduct regular performance reviews for front desk team members Implement and enforce hotel policies and procedures to maintain a high standard of service Contribute to a positive and collaborative team environment Requirements and Skills Strong organizational and multitasking abilities Excellent communication and interpersonal skills Knowledge of hotel reservation systems and point-of-sale software Ability to work in a fast-paced environment and adapt to changing priorities Familiarity with hotel policies, procedures, and industry standards High level of integrity and professionalism Ability to handle guest issues with diplomacy and resolution Flexibility to work evenings, weekends, and holidays as needed Bachelor's degree in Hospitality Management or a related field is a plus View all jobs at this company

Job Details Biloxi - Gulfport, MS Part TimeDescription Reports to: General Manager Front Desk: The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate 1. Greet members, prospective members, and guests, providing exceptional customer service. 2. Handle all front desk related activities including: 3. Answer phones in a friendly manner and assist callers with a variety of questions. 4. Check members into the PEAK/ABC IGNITE purchasing system. 5. Assist with the new membership signing-up process. 6. Take prospective members on tours of the Club facility. 7. Update member account information, as needed. 8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed. 9. Assist in maintaining the neatness and cleanliness of the Club. 10. Complete daily Club cleaning assignments. Qualifications Qualifications/Requirements 1. Customer service background preferred. 2. Basic computer proficiency. 3. A passion for fitness and health. 4. Upbeat and positive attitude! 5. Punctuality and reliability is an absolute must! 6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. 7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel. 8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language. 9. High School diploma/GED equivalent required. 10. CPR / AED certification preferred. 11. Must be 18 years of age or older. Physical Demands 1. Continual standing and walking during shift. 2. Continual talking in person or on the phone during shift. 3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities. 4. Must be able to occasionally lift up to 50 lbs. 5. Regular exposure to certain chemicals related to cleaning products.

Singing River Health System Clinic - Cedar Lake Clinic | Full-Time | M-F days | 967 Cedar Lake Rd Biloxi, Mississippi, 39532 United States The Receptionist receives and assists patients and visitors, answers telephone calls, and organizes appointments. He/She helps to facilitate patient care by carrying out the Receptionist responsibilities in a professional, efficient, and accurate manner. DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this intends to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks performed as assigned. Education High school graduate or equivalent required. License: N/A Certifications: Must have de-escalation training completed by the end of position orientation (90 days); must have appropriate level of de-escalation training. Experience: Experience working in a clerical or secretarial role in a healthcare-related setting preferred. Reports to: Practice Administrator Supervises: None Physical Demands: Work is moderately active: involves sitting with frequent requirements to move about the office, move about the facility, and to travel to another facility within the SRHS service area. Work involves exerting a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Work involves using many physical motions in performing daily work activities; subject to exposure of body fluids, sputum and tissues, which may carry the hazard of infectious disease. Work involves using repetitive motions: substantial movements of the wrists, hands, and or fingers while operating standard office equipment such as computer keyboard. Work involves being able to perceive the nature of sound at normal speaking levels with or without correction; the ability to make fine discriminations in sound. Work requires close visual and acuity and the ability to adjust the eye to bring an object into sharp focus, i.e. shift gaze from viewing a computer monitor to forms/printed material that are closer to compare data at close vision. Must be able to be active for extended periods of time without experiencing undue fatigue. Must be able to work schedules assigned with the understanding that changes may be instituted according to the needs of the hospital for off days, shifts or weekends. Mental Demands: Must demonstrate keen mental faculties/assessment and decision making abilities. Must demonstrate superior communication/speaking/enunciation skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must possess emotional stability conducive to dealing with high stress levels. Must demonstrate ability to work under pressure and meet deadlines. Attention to detail and the ability to multi-task in complex situations is required. Must have the ability to maintain collaborative and respectable working relationships throughout SRHS and other organizations. Special Demands: Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e., telephone, fax, etc.), MS Outlook and Word. Must be able to demonstrate appropriate clinical judgment and apply appropriate professional skills to a patient population of all ages.

Why Bally's? Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform. Role: Performs a variety of tasks including: checking in and out guests, delivering messages, handling complaints, disseminating information, making reservations and answering/routing calls as needed. The Agent is often the first encounter a guest has with hotel guests and is thus very influential in creating the first impression of the hotel. Responsibilities: Enhances the guest experience by providing exceptional service. Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc. Relays "guest requests" to appropriate staff. Enters text messages for guests into the property's management system as requested; relay guest messages. Ensures calls are answered promptly and in accordance to department standards. Follows established emergency procedures and acts as a communications link in emergency situations. Answers fax and email inquiries. Confirms and modify reservations. Ensures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue. Greets, registers, assigns rooms, and issues keys to arriving guests. Assists guests in fulfilling their requests - room changes, extra amenities, etc. Makes and confirms reservations. Posts charges to guest folios. Assists guests in resolving complaints. Maintains a cash bank, cash checks, issue change. Receives cash, checks, and credit cards for payment of services. Processes complimentary transactions with supporting documentation. Processes and submit end-of-shift reports. Contacts Housekeeping and Facilities department when guests report room issues. Reviews folios with guest ensuring accuracy; perform checkout. Adheres to department and property policies and procedures. Offers luggage assistance. Completes thorough bucket checks of all arriving, departing, in-house reservations. Corrects mistakes. Issues all coupons. Maintains knowledge of current marketing promotions and events. Maintains knowledge of and sells the Sounds of Your Stay Program (Tracks, Picks, Mix). Qualifications: High school diploma or GED Must project a professional and positive image. High energy level. Proficiency in typing. Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language. Must project a professional and positive image. Ability to handle and carry out instructions. Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. Must be able to maintain composure under stress in a fast-paced work environment. Must be able to stand for long periods of time. Basic reading and math skills. Ability to work a flexible schedule. Excellent interpersonal and communication skills. Must be able to communicate clearly and effectively with all Hard Rockers and guests. Ability to understand and promulgate written memos, instructions, regulations. Training: All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position: Active Shooter Awareness Training Counterfeit Currency Prevention Cybersecurity Awareness for the Workplace General Employee Safety Training Hazard Communication Responsible Gaming Awareness Training Title 31 Introduction and Overview Title 31 SAR Incident Reporting Awareness Training* PCI Credit Card Fraud Prevention Sexual Harassment Awareness for Frontline TRMG Title 26 & Form 8300 for Non-Casino Departments * Working Conditions: Physical Demands How Often Environmental Conditions How Often Standing C Extreme Cold R Walking O Extreme Heat R Sitting O Temperature Changes R Lifting R Wet R Carrying R Humid R Pushing R Noise O Pulling R Vibration R Climbing R Hazards R Balancing C Atmospheric Conditions R Stooping C Cigarette Smoke O Kneeling C Crouching C Crawling R Reaching C Handling C Grasping C Feeling R Talking C Hearing C Repetitive Motions C Eye/Hand/Foot Coordination C C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job) Please check the physical strength of the job from the categories listed below. _____ Little physical effort __X__ Light work _____ Medium work _____ Heavy work _____ Very heavy w What's in it for you: * Competitive Salary with annual performance reviews * Comprehensive health coverage plan that includes medical, dental, and vision * 401(K)/ Company Match * Access Perks and Childcare discounts Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Let Bally's Bet on You - We can't wait to meet you!

HI, Hope you're doing well This is Pankaj from 4P Consulting please see below job description Job Title: INVR1 - Invoice Reconciler 1 Contract: 12 Months Skills and Responsibilities · Attention to Detail: Ability to meticulously review invoices, purchase orders, and receipts to ensure accuracy. · Numeracy Skills: Strong ability in handling numbers and calculations. · Organizational Skills: Efficient in managing multiple invoices and documents, keeping accurate records. · Computer Literacy: Proficiency in accounting software (e.g. Maximo, Oracle), MS Office (especially Excel), and the ability to adapt to new software. · Communication Skills: Effective verbal and written communication skills for coordinating with vendors and internal departments. · Problem-Solving Skills: Ability to identify discrepancies and resolve issues related to invoice processing. · Time Management: Capacity to meet tight deadlines and manage workload effectively Responsibilities: · Invoice Verification: Ensuring invoices match purchase orders and service receipts. · Reconciliation: Identifying discrepancies between invoices and records and resolving them. Data Entry: Accurately entering invoice data into the company's accounting system. · Payment Processing: Preparing and processing payments in a timely manner, adhering to company policies. · Record Keeping: Maintaining accurate and organized records of all invoices, payments, and reconciliations. · Compliance: Ensuring all invoicing activities comply with financial policies and statutory regulations. Personal Attributes: · Integrity: Handling confidential financial information responsibly. · Adaptability: Being flexible to changes in workload or company systems. · Teamwork: Collaborating effectively with the materials team, finance team and other departments. · Initiative: Proactively identifying and addressing issues related to invoice processing and reconciliation. Special Notes · Special Notes (mulitple leased workers needed, required PPE, etc.) : · Plant Daniel required PPE: Hard and Safety Glasses. · Please note, PPE will be used upon entering and transitioning through or working in designated areas of the facility. Thanks and Regards Sr. Talent Acquisition Specialist Pankaj Mishra ********************************* ***************

Front Office/Receptionist Job Description/Summary PRIMARY FUNCTION The Receptionist is a non-licensed worker who has completed an on-the-job training program. The primary function of the Receptionist is to perform office-related duties. RESPONSIBLE FOR Performing general clerical duties as well as daily patient charges and assisting with maintaining the efficient operation of the facility. SPECIAL DEMANDS Must be able to accept responsibility and respect authority. Must demonstrate good judgement and common sense. Willingness to work under pressure. Must be able to accept constructive criticism. Must be able to hold in confidence medical records of all patients. Must be able to work with individuals of all ages. QUALIFICATIONS EDUCATION: Must have completed the twelfth grade level of school. EXPERIENCE: Background of secretary/receptionist work. PRIMARY DUTIES * Coordinates and schedules patients' appointments. * Maintains all aspects of patient medical records, including scheduling 30-day re-evaluations and re-certifications for Medicare. * Records daily patient charges and assists with deposit. * Tracking and collection of patient's deductibles and copayments. * Performs general receptionist/secretarial duties such as answering phone, phone messages, filing, etc. * Processes all dictation, copies and forwards to referring doctor to include Medicare recerts. * Any other duties as assigned by the Office Manager/ Clinical Director. RECEPTIONIST DUTIES * ANSWERING PHONE: Answer phone before third ring using a pleasant voice state "Good Morning/Afternoon, company name and who is speaking". If the person calling is trying to reach someone who is not available, always offer to take a message. * NEW PATIENT: When new patients call to schedule appointments they should be given an appointment within 24-48 hours, if possible. Obtain patient's name, phone number, diagnosis, referring doctor, frequency and duration as stated on prescription and insurance information. Use new patient referral sheets to log this information. Call insurance company for verification of insurance, percentage of coverage for rehab services, deductible information and if this has been met and precert rehab services if required. If patient is workman's comp, then prior authorization for frequency and duration must be done prior to patient's first appointment. Fill out workman's comp authorization form, be sure and obtain a(employer's name, file or claim number, address) mail claims and length of authorization. Pre-cert workman's comp if indicated by adjuster and log precert information on bottom of workman's comp authorization form so future authorization will be easily noted to precert. * CHECKING IN PATIENTS: Greet patients upon arrival and provide them with a sign in sheet. Always use patient's name when addressing them, if possible. Provide new patients with patient information sheet and either financial or workman's comp information sheet. Obtain rehab prescription and copy of insurance cards. Make patient's chart according to instructions in PATIENT CHARTS. Make up charge ticket for therapist inputting patient's name, date and therapist initials. Notify appropriate office personnel that patient is ready to be brought back for treatment. * CHECKING OUT PATIENTS: have designated office personnel discuss patient's account, insurance coverage and inform them of their ESTIMATED portion of their bill. Set up payment schedule and have patient sign appropriate promissory note if applicable. Collect patient's co-payment daily. Schedule patient for next appointment. * SCHEDULING PATIENTS: Schedule patients on a weekly/daily basis for their appointment times, trying to accommodate work schedules when necessary. Inform patient if they require specific appointment times to schedule their appointments early for the coming week. When scheduling patient for the next weeks appointments, ask if they have a return appointment with their physician and write 'Letter to Doctor" above their name on appointment book prior to M.D. visit

Description: The Front Desk Agent is responsible for greeting, registering, and checking in guests upon arrival and providing them with any necessary assistance during their stay. This role involves managing reservations, handling guest inquiries, coordinating with other departments, and ensuring an exceptional guest experience. Front Desk Agents are the first point of contact for guests and play a key role in creating a positive and welcoming atmosphere. Key Responsibilities: Guest Check-in and Check-out: • Greet guests upon arrival in a friendly and professional manner. • Verify and process guest reservations, ensuring all details are correct. • Assign rooms, provide room keys, and explain hotel amenities and services. • Handle guest check-out, ensuring all charges are accurate and payments are processed. • Assist with any special requests or accommodations during the check-in/check-out process. Guest Services and Communication: • Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions. • Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction. • Assist with arrangements such as transportation, restaurant reservations, or booking tours. • Communicate guest preferences or requests to other departments (e.g., housekeeping, maintenance). Reservation Management: • Manage reservations, ensuring all guest details are accurately recorded in the system. • Process and confirm room bookings, making adjustments to reservations as necessary. • Assist in overbooking situations and manage guest room availability to maximize occupancy. Payment and Billing: • Process payments for room charges, incidental charges, and other guest services, using the hotel's point-of-sale (POS) system. • Handle cash, credit card, and other forms of payment in accordance with hotel policies. • Ensure accurate billing and maintain a well-organized cash drawer and financial records. • Prepare and distribute guest folios (itemized statements of charges) at check-out. Lobby and Front Desk Management: • Maintain the cleanliness and organization of the front desk area and lobby, ensuring it is presentable and welcoming. • Monitor guest traffic and handle peak times efficiently to minimize wait times. • Assist with guest luggage and provide directions or information about hotel facilities and the local area. Safety and Security: • Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed. • Maintain confidentiality of guest information in compliance with hotel policies and data protection laws. • Report any suspicious behavior or security concerns to management or appropriate personnel. Team Collaboration: • Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. • Communicate guest requests or issues to relevant departments in a timely manner. • Assist in training new front desk staff or interns as needed. Additional Duties: • Assist with administrative tasks, such as filing, data entry, or preparing reports. • Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency. • Assist in special hotel events, promotions, or group bookings. Requirements: Qualifications: Education: High school diploma or equivalent (required). Associate's degree in Hospitality, Business, or related field (preferred). Experience: Previous experience in a customer service or hospitality role (preferred). Experience using hotel management software (e.g., Opera) and point-of-sale (POS) systems (preferred). Familiarity with handling cash, credit cards, and processing payments. Skills: Excellent communication and interpersonal skills to engage with guests and coworkers. Strong organizational skills with attention to detail and the ability to multitask. Ability to work in a fast-paced, customer-facing environment. Problem-solving skills to address guest concerns and resolve issues efficiently. Knowledge of hotel amenities, local attractions, and services available to guests. Physical Requirements: Ability to stand for extended periods and move around the front desk area. Ability to lift and carry small packages or luggage up to 25 pounds. Ability to work at a fast pace, especially during peak check-in and check-out times. Work Environment: Front Desk Agents typically work in hotels, resorts, or other hospitality establishments. Shifts may include evenings, weekends, and holidays. The position will involve working in a busy, high-energy environment with frequent guest interaction. Compensation: Competitive hourly wage, with possible benefits, including health insurance, paid time off, and other perks. The Front Desk Agent plays an essential role in delivering exceptional customer service and ensuring that guests have a positive experience from check-in to check-out. Successful candidates should have excellent communication skills, strong attention to detail, and the ability to work efficiently in a dynamic, customer-focused environment. DISCLOSURE STATEMENT No one , for any one position, can possibly encompass all responsibilities, which may be requested. The above is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for the Hotel. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.

Overview Check guests in and out of hotel as needed in an efficient manner with needs of the guests servicing the primary consideration. Responsibilities Responsible for registering all guests in and out of the hotel. Ensuring that all proper credit and pertinent information is obtained. Responsible for issuing safety deposit boxes. Prepare daily cash reports, balancing payments and disbursements. Assists reservations by accepting and confirming reservations. Performs duties as cashier, petty cash, and other cash transactions according to front office procedures. Responsible for operating bank. Assure the safety and security of guests and team members. Other duties as assigned. Qualifications A high school diploma or GED equivalent. Trade school or vocational/technical training in hotel and motel management. One year experience in a high-volume hotel as a desk clerk or reservationist. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational and communication skills. Display strong work ethic and teamwork. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full , contact the Human Resources department at the location in which you are applying. Pay Range USD $13.00 - USD $13.00 /Hr. Tipped Position This position does not earn tips A high school diploma or GED equivalent. Trade school or vocational/technical training in hotel and motel management. One year experience in a high-volume hotel as a desk clerk or reservationist. Ability to work flexible schedules, including nights, weekends and holidays is required. Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience. Commitment to routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals. Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor. Excellent interpersonal, organizational and communication skills. Display strong work ethic and teamwork. What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Job Details Slidell - Slidell, LA Full-Time/Part-Time $10.00 - $10.00 Description Reports to: General Manager Front Desk: The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate 1. Greet members, prospective members, and guests, providing exceptional customer service. 2. Handle all front desk related activities including: 3. Answer phones in a friendly manner and assist callers with a variety of questions. 4. Check members into the PEAK/ABC IGNITE purchasing system. 5. Assist with the new membership signing-up process. 6. Take prospective members on tours of the Club facility. 7. Update member account information, as needed. 8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed. 9. Assist in maintaining the neatness and cleanliness of the Club. 10. Complete daily Club cleaning assignments. Qualifications Qualifications/Requirements 1. Customer service background preferred. 2. Basic computer proficiency. 3. A passion for fitness and health. 4. Upbeat and positive attitude! 5. Punctuality and reliability is an absolute must! 6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. 7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel. 8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language. 9. High School diploma/GED equivalent required. 10. CPR / AED certification preferred. 11. Must be 18 years of age or older. Physical Demands 1. Continual standing and walking during shift. 2. Continual talking in person or on the phone during shift. 3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities. 4. Must be able to occasionally lift up to 50 lbs. 5. Regular exposure to certain chemicals related to cleaning products.