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Become A Front Desk Clerk

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Working As A Front Desk Clerk

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates

  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $25,130

    Average Salary

What Does A Front Desk Clerk Do

A Front Desk Clerk performs routine clerical, secretarial, and administrative duties, such as answering telephones, providing customer assistance, data processing, and record-keeping. They also provide guests with room keys, compute bills, and receive payments.

How To Become A Front Desk Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Clerk jobs

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Front Desk Clerk Demographics

Gender

  • Female

    76.1%

  • Male

    22.0%

  • Unknown

    1.9%

Ethnicity

  • White

    77.7%

  • Hispanic or Latino

    13.9%

  • Asian

    6.5%

  • Unknown

    1.4%

  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    69.4%

  • French

    5.9%

  • Japanese

    3.0%

  • German

    2.9%

  • Portuguese

    2.0%

  • Korean

    1.7%

  • Russian

    1.7%

  • Chinese

    1.5%

  • Hindi

    1.5%

  • Arabic

    1.4%

  • Mandarin

    1.3%

  • Italian

    1.3%

  • Gujarati

    1.2%

  • Tagalog

    1.1%

  • Vietnamese

    1.0%

  • Filipino

    0.8%

  • Cantonese

    0.7%

  • Urdu

    0.7%

  • Polish

    0.6%

  • Swedish

    0.4%
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Front Desk Clerk

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Real Front Desk Clerk Salaries

Job Title Company Location Start Date Salary
Front Desk Clerks Plan B Adventures, LLC Provincetown, MA Apr 05, 2016 $31,201
Front Desk Clerk Nantucket Hotel Holdings LLC Nantucket, MA Apr 18, 2016 $31,201
Front Desk Clerks Center Street Ackquisition, LLC. Nantucket, MA May 09, 2016 $31,201
Front Desk Clerk Finch Group Hotels and Resorts, Inc. Nantucket, MA Apr 26, 2016 $31,201
Front Desk Clerk Wesley MV OPCO, LLC Oak Bluffs, MA May 20, 2016 $31,201
Front Desk Clerk Island Holdings LLC Edgartown, MA Apr 01, 2016 $31,201
Front Desk Clerk Finch Group Hotels and Resorts, Inc. MA May 01, 2015 $30,762
Front Desk Clerk Island Holdings LLC MA Apr 01, 2015 $30,762
Front Desk Clerk Nantucket Hotel Holdings LLC Nantucket, MA Apr 19, 2015 $30,762
Front Desk Clerk Island Holdings LLC MA Apr 01, 2014 $29,635
Front Desk Clerk Harborview Hotel Investors LLC MA Apr 26, 2016 $29,218
Front Desk Clerk Center Street Ackquisition LLC MA Jun 01, 2013 $29,218
Front Desk Clerk Island Country Club Condominium Trust MA Jun 27, 2013 $29,093
Front Desk Clerk (Night Shift) Park Avenue Hospitality, LLC New York, NY Aug 30, 2012 $25,730
Front Desk Clerk Gasparilla Inn and Club FL Oct 06, 2015 $25,524
Front Desk Clerk Cape Holiday Motel, Inc. MA Apr 06, 2015 $25,357
Front Desk Clerk Gasparilla Inn and Club FL Oct 01, 2014 $25,148
Front Desk Clerk Northwood Hospitality, LLC Islamorada Village of Islands, FL Dec 29, 2015 $25,044
Front Desk Clerk Gasparilla Inn and Club FL Oct 01, 2013 $24,961
Front Desk Clerks Three Seasons Motor Lodge, Inc. Dennis Port, MA May 10, 2016 $24,814
Front Desk Clerk NVHG Hotel Operator, LLC FL Feb 12, 2013 $22,957
Housekeeper/Front Desk Clerk Johannemann Enterprises Greenville, ME Dec 21, 2014 $22,957
Front Desk Clerk Baronald Corporation Key West, FL Sep 01, 2016 $22,957
Front Desk Clerk Dorset Street Investment Group LLC South Burlington, VT Feb 01, 2016 $22,247
Front Desk Clerk Lafayette Boothbay, Inc. ME May 15, 2015 $21,809
Front Desk Clerk Anchorage Motor Inn of Ogunquit, Inc. Ogunquit, ME Apr 01, 2015 $21,809
Front Desk Clerks Colonial Inn Operations, LLC. ME May 01, 2015 $21,809
Front Desk Clerk Pyramid Hotel Group FL Nov 11, 2014 $21,684

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Top Skills for A Front Desk Clerk

FrontDeskAreaCreditCardTransactionsPhoneCallsNightAuditLaundryRoomAvailabilityDataEntryHotelServicesTelephoneCallsComputerSystemMaintenanceStaffTravelDirectionsGuestComplaintsSchedulingAppointmentsComputerSkillsHotelGuestsGuestAccountsBookkeepingActivitiesGuestCommentsGuestRegistration

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Top Front Desk Clerk Skills

  1. Front Desk Area
  2. Credit Card Transactions
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Audited, maintained the front desk area, tended to guest needs, and followed up on their stays.
  • Cashier, greeting customers, receptionist duties including phones, faxing, copying and credit card transactions.
  • Screened phone calls and answered inquiries regarding County services and general departmental policy/procedures.
  • Complete all night audit duties to prepare the hotel for the next business day.
  • Receive and mark articles for laundry or dry cleaning with identifying code numbers or names, using hand or machine markers.

Top Front Desk Clerk Employers

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Front Desk Clerk Videos

Life as a Front Desk Clerk

Front Desk Agent (Resort), Career Video from drkit.org

A Day In A Life Of A Front Desk Clerk

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