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Working as a Front Desk Clerk

Your happy, smiling face is the first thing visitors will see when they walk through the door. Being at the front desk, you're usually the first one they'll approach.

Front desk clerks have to be knowledgable about the company they work for, as well as the products or service they provide. Many times, you'll be hit with lots of questions that you'll have to answer. But it's also your job to help visitors get where they need to be, whether that's a meeting in conference room #5, or they're checking into their hotel room.

Most front desk clerks work a full-time schedule. But, depending on what industry you're working in, that schedule may be all over the map. From traveling to working late evenings and weekends, front desk clerks need to be flexible. You never know what the next day will bring.

What Does a Front Desk Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

How To Become a Front Desk Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Average Salary$26,612
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Front Desk Clerk Jobs

Front Desk Clerk Career Paths

Top Careers Before Front Desk Clerk

Cashier
20.6 %

Top Careers After Front Desk Clerk

Cashier
16.7 %

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Front Desk Clerk

Front Desk Clerks in America make an average salary of $26,612 per year or $13 per hour. The top 10 percent makes over $33,000 per year, while the bottom 10 percent under $20,000 per year.
Average Salary
$26,612

Best Paying Cities

City
Average Salary
San Francisco, CA
Salary Range30k - 41k$35k$35,257
Beaverton, OR
Salary Range25k - 33k$29k$29,336
Raleigh, NC
Salary Range23k - 30k$27k$27,223
Wyoming, MI
Salary Range23k - 29k$26k$25,978
Reading, PA
Salary Range21k - 30k$26k$25,907
Fairbanks, AK
Salary Range23k - 27k$26k$25,724
$16k
$41k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
The Salvation Army
Front Desk Clerk
Front Desk Clerk
The Salvation Army
The Salvation Army
11/25/2020
11/25/2020
$31,30511/25/2020
$31,305
Robert Half
Front Desk Clerk
Front Desk Clerk
Robert Half
Robert Half
11/17/2020
11/17/2020
$29,30111/17/2020
$29,301
Front Desk Clerk
Front Desk Clerk
Robert Half
Robert Half
10/28/2020
10/28/2020
$31,30510/28/2020
$31,305
Receptionist/Front Desk Clerk
Receptionist/Front Desk Clerk
Cortech LLC
Cortech LLC
10/27/2020
10/27/2020
$34,43610/27/2020
$34,436
Front Desk Clerk
Front Desk Clerk
Astoria Hotels and Suites
Astoria Hotels and Suites
10/23/2020
10/23/2020
$20,87010/23/2020
$20,870
See More Recent Salaries

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Front Desk Clerk Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Front Desk Clerk. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Front Desk Clerk Resume

At Zippia, we went through countless Front Desk Clerk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Front Desk Clerk Demographics

Gender

female

72.2 %

male

23.9 %

unknown

4.0 %

Ethnicity

White

57.9 %

Hispanic or Latino

21.1 %

Black or African American

12.4 %

Foreign Languages Spoken

Spanish

69.0 %

French

10.3 %

Italian

6.9 %
See More Demographics

Front Desk Clerk Education

Degrees

High School Diploma

36.4 %

Bachelors

24.0 %

Associate

20.8 %

Entry Level Jobs For Becoming A Front Desk Clerk

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Front Desk Clerk

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.5% of front desk clerks listed customer service on their resume, but soft skills such as interpersonal skills and organizational skills are important as well.

Best States For a Front Desk Clerk

Some places are better than others when it comes to starting a career as a front desk clerk. The best states for people in this position are California, West Virginia, Texas, and Nevada. Front desk clerks make the most in California with an average salary of $33,379. Whereas in West Virginia and Texas, they would average $32,537 and $32,357, respectively. While front desk clerks would only make an average of $31,272 in Nevada, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Front Desk Clerk Jobs:
134
Highest 10% Earn:
$41,000
Location Quotient:
1.56
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Texas

Total Front Desk Clerk Jobs:
973
Highest 10% Earn:
$41,000
Location Quotient:
1.02
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. California

Total Front Desk Clerk Jobs:
1,648
Highest 10% Earn:
$44,000
Location Quotient:
1.06
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Front Desk Clerk Employers

1. Holiday Inn Express
3.9
Avg. Salary: 
$24,651
Front Desk Clerks Hired: 
3,606+
2. Best Western
4.6
Avg. Salary: 
$24,825
Front Desk Clerks Hired: 
1,849+
3. The Blackstone Group
4.7
Avg. Salary: 
$26,893
Front Desk Clerks Hired: 
1,375+
4. Ramada State College Hotel & Conference Center
4.2
Avg. Salary: 
$29,872
Front Desk Clerks Hired: 
578+
5. Baymont
4.0
Avg. Salary: 
$24,821
Front Desk Clerks Hired: 
573+
6. Planet Fitness
4.3
Avg. Salary: 
$30,948
Front Desk Clerks Hired: 
551+

Front Desk Clerk Videos

Recently Added Front Desk Clerk Jobs

Updated October 2, 2020