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Become A Front Desk Clerk

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Working As A Front Desk Clerk

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $14,617

    Average Salary

What Does A Front Desk Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Front Desk Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Clerk Jobs

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Front Desk Clerk Career Paths

Front Desk Clerk
Front Desk Manager Office Manager
Administrative Manager
6 Yearsyrs
Front Desk Agent Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Office Manager Account Manager Operations Manager
Branch Manager
6 Yearsyrs
Front Desk Agent Front Office Manager Office Manager
Business Office Manager
8 Yearsyrs
Guest Services Agent Sales Coordinator
Catering Sales Manager
5 Yearsyrs
Night Auditor General Manager
Center Manager
6 Yearsyrs
Assistant General Manager Restaurant Manager Director Of Food And Beverage
Club Manager
5 Yearsyrs
Guest Service Representative Sales Coordinator
Conference Services Manager
5 Yearsyrs
Night Auditor Assistant General Manager Front Office Manager
Director Of Front Office
5 Yearsyrs
Front Desk Supervisor Assistant General Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Office Manager Operations Manager
General Manager
7 Yearsyrs
General Manager Account Executive Director Of Sales
General Manager/Director Of Sales
8 Yearsyrs
Front Office Manager Executive Housekeeper Assistant General Manager
Hotel General Manager
9 Yearsyrs
Security Officer Night Auditor Front Office Manager
Hotel Manager
5 Yearsyrs
Front Desk Supervisor Front Office Manager Office Manager
Office Manager Of Human Resources
7 Yearsyrs
Guest Service Representative Guest Services Manager Front Office Manager
Revenue Manager
8 Yearsyrs
Front Desk Manager General Manager Account Executive
Sales/Marketing
5 Yearsyrs
Home Health Aid Security Officer Technician
Service Manager
7 Yearsyrs
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Do you work as a Front Desk Clerk?

Front Desk Clerk Demographics

Gender

Female

75.9%

Male

22.2%

Unknown

1.9%
Ethnicity

White

59.9%

Hispanic or Latino

18.2%

Black or African American

11.8%

Asian

6.8%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

69.7%

French

6.0%

Japanese

2.9%

German

2.8%

Portuguese

2.1%

Russian

1.6%

Chinese

1.6%

Hindi

1.5%

Korean

1.5%

Arabic

1.4%

Mandarin

1.4%

Italian

1.4%

Tagalog

1.1%

Vietnamese

1.0%

Gujarati

1.0%

Filipino

0.8%

Cantonese

0.8%

Urdu

0.7%

Polish

0.6%

Swedish

0.5%
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Front Desk Clerk Education

Schools

University of Phoenix

24.1%

Kaplan University

7.1%

Ashford University

6.6%

Liberty University

5.1%

Miami Dade College

5.0%

Hinds Community College

4.8%

Strayer University

4.3%

Ultimate Medical Academy - Clearwater

4.1%

Southern New Hampshire University

3.8%

Troy University

3.8%

Delgado Community College

3.7%

American InterContinental University

3.2%

Grand Canyon University

3.2%

Houston Community College

3.2%

Remington College

3.2%

University of Southern Mississippi

3.1%

College of Southern Nevada

3.0%

Mississippi Gulf Coast Community College

3.0%

University of Alabama

2.9%

Northern Virginia Community College

2.8%
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Majors

Business

23.6%

Health Care Administration

9.0%

Criminal Justice

7.0%

Psychology

6.6%

Accounting

6.4%

Nursing

6.2%

Medical Assisting Services

6.1%

General Studies

5.3%

Hospitality Management

3.9%

Communication

3.4%

Management

2.5%

Education

2.5%

Liberal Arts

2.4%

Biology

2.3%

Cosmetology

2.3%

Nursing Assistants

2.3%

Computer Science

2.3%

English

2.2%

Kinesiology

1.9%

Marketing

1.9%
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Degrees

Other

39.2%

Bachelors

28.4%

Associate

18.2%

Certificate

6.5%

Masters

4.1%

Diploma

2.7%

License

0.7%

Doctorate

0.4%
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Real Front Desk Clerk Salaries

Job Title Company Location Start Date Salary
Front Desk Clerk Finch Group Hotels and Resorts, Inc. Nantucket, MA Apr 26, 2016 $31,201
Front Desk Clerks Plan B Adventures, LLC Provincetown, MA Apr 05, 2016 $31,201
Front Desk Clerk Nantucket Hotel Holdings LLC Nantucket, MA Apr 18, 2016 $31,201
Front Desk Clerks Center Street Ackquisition, LLC. Nantucket, MA May 09, 2016 $31,201
Front Desk Clerk Wesley MV OPCO, LLC Oak Bluffs, MA May 20, 2016 $31,201
Front Desk Clerk Island Holdings LLC Edgartown, MA Apr 01, 2016 $31,201
Front Desk Clerk Island Holdings LLC MA Apr 01, 2015 $30,762
Front Desk Clerk Finch Group Hotels and Resorts, Inc. MA May 01, 2015 $30,762
Front Desk Clerk Nantucket Hotel Holdings LLC Nantucket, MA Apr 19, 2015 $30,762
Front Desk Clerk Island Holdings LLC MA Apr 01, 2014 $29,635
Front Desk Clerk Harborview Hotel Investors LLC MA Apr 26, 2016 $29,218
Front Desk Clerk Center Street Ackquisition LLC MA Jun 01, 2013 $29,218
Front Desk Clerk Island Country Club Condominium Trust MA Jun 27, 2013 $29,093
Cook, Front Desk Clerk, & Housekeeper Youngs Enterprises LLC Tok, AK Aug 07, 2015 $26,088
Front Desk Clerk (Night Shift) Park Avenue Hospitality, LLC New York, NY Aug 30, 2012 $25,730
Front Desk Clerk Gasparilla Inn and Club FL Oct 06, 2015 $25,524
Front Desk Clerk Cape Holiday Motel, Inc. MA Apr 06, 2015 $25,357
Front Desk Clerk Gasparilla Inn and Club FL Oct 01, 2014 $25,148
Front Desk Clerk Northwood Hospitality, LLC Islamorada Village of Islands, FL Dec 29, 2015 $25,044
Front Desk Clerk Gasparilla Inn and Club FL Oct 01, 2013 $24,961
Front Desk Clerk Nantucket Hotel Holdings LLC. MA Apr 15, 2013 $23,124
Front Desk Clerk NVHG Hotel Operator, LLC FL Feb 12, 2013 $22,957
Front Desk Clerk Baronald Corporation Key West, FL Sep 01, 2016 $22,957
Front Desk Clerk Dorset Street Investment Group LLC South Burlington, VT Feb 01, 2016 $22,247
Front Desk Clerk Lafayette Boothbay, Inc. ME May 15, 2015 $21,809
Front Desk Clerk Anchorage Motor Inn of Ogunquit, Inc. Ogunquit, ME Apr 01, 2015 $21,809
Front Desk Clerks Colonial Inn Operations, LLC. ME May 01, 2015 $21,809
Front Desk Clerk Pyramid Hotel Group FL Nov 11, 2014 $21,684

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Top Skills for A Front Desk Clerk

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  1. Front Desk Area
  2. Guest Satisfaction
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Audited, maintained the front desk area, tended to guest needs, and followed up on their stays.
  • Ensured guest satisfaction taking necessary action to quickly rectify complaints.
  • Placed phone calls to other educational institutions.
  • Verify customer's credit card and record personal information required.
  • Performed night audit and daily posting * Balancing cash drawer, maintaining daily log, setting wake-up calls * Check-In/Check Out Guests

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Top 10 Best States for Front Desk Clerks

  1. Hawaii
  2. Nevada
  3. Alaska
  4. Vermont
  5. Colorado
  6. Washington
  7. District of Columbia
  8. Wyoming
  9. Massachusetts
  10. North Dakota
  • (83 jobs)
  • (134 jobs)
  • (40 jobs)
  • (34 jobs)
  • (448 jobs)
  • (406 jobs)
  • (89 jobs)
  • (37 jobs)
  • (370 jobs)
  • (34 jobs)

Top Front Desk Clerk Employers

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Jobs From Top Front Desk Clerk Employers

Front Desk Clerk Videos

Life as a Front Desk Clerk

Front Desk Agent (Resort), Career Video from drkit.org

A Day In A Life Of A Front Desk Clerk

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