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Become A Front Desk Clerk

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Working As A Front Desk Clerk

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Repetitive

  • $21,000

    Average Salary

What Does A Front Desk Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Front Desk Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Clerk Career Paths

Front Desk Clerk
Front Desk Agent Front Office Manager General Manager
Account Manager
5 Yearsyrs
Medical Assistant Front Desk Coordinator Office Manager
Administrative Manager
6 Yearsyrs
General Manager Sales Consultant Leasing Consultant
Assistant Community Manager
5 Yearsyrs
Guest Service Representative Night Auditor Front Desk Supervisor
Assistant General Manager
5 Yearsyrs
Front Desk Supervisor Front Office Manager Office Manager
Billing Manager
7 Yearsyrs
Medical Assistant Office Manager Operations Manager
Branch Manager
6 Yearsyrs
Night Auditor General Manager
Business Owner
6 Yearsyrs
Front Desk Manager Office Manager General Manager
Center Manager
6 Yearsyrs
Front Desk Manager General Manager Property Manager
Communications Manager
6 Yearsyrs
Office Manager Accounts Payable Clerk Staff Accountant
Controller
9 Yearsyrs
Front Desk Supervisor Assistant General Manager Front Office Manager
Director Of Front Office
5 Yearsyrs
Front Desk Agent Assistant General Manager Restaurant Manager
Food And Beverage Manager
5 Yearsyrs
Security Officer Account Manager Director Of Sales
General Manager/Director Of Sales
8 Yearsyrs
Night Auditor/Front Desk Night Auditor Assistant General Manager
Hotel Manager
5 Yearsyrs
Office Manager Account Manager
Operations Manager
7 Yearsyrs
Home Health Aid Specialist Account Manager
Sales Account Manager
6 Yearsyrs
Guest Services Agent Sales Coordinator Catering Sales Manager
Sales And Event Manager
5 Yearsyrs
Call Center Representative Customer Care Representative
Senior Representative
5 Yearsyrs
Home Health Aid Security Officer Technician
Service Manager
6 Yearsyrs
Security Officer Dispatcher Operations Manager
Site Manager
7 Yearsyrs
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Do you work as a Front Desk Clerk?

Help others decide if this is a good career for them

Average Length of Employment
Motel Desk Clerk 2.2 years
Front Desk Lead 2.1 years
Reservation Clerk 2.1 years
Front Desk Clerk 2.0 years
Desk Clerk 1.9 years
Hotel Desk Clerk 1.8 years
Hotel Clerk 1.8 years
Front Clerk 1.7 years
Front Desk Staff 1.6 years
Hotel Receptionist 1.6 years
Front Desk Agent 1.6 years
Top Careers Before Front Desk Clerk
Cashier 20.1%
Server 4.0%
Teller 3.9%
Waitress 3.5%
Internship 3.1%
Manager 2.9%
Hostess 2.6%
Secretary 2.2%
Top Careers After Front Desk Clerk
Cashier 13.4%
Server 4.6%
Teller 4.5%
Manager 3.0%
Internship 3.0%
Waitress 2.3%

Do you work as a Front Desk Clerk?

Front Desk Clerk Demographics

Gender

Female

75.9%

Male

22.2%

Unknown

1.9%
Ethnicity

White

59.9%

Hispanic or Latino

18.2%

Black or African American

11.8%

Asian

6.8%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

69.7%

French

6.0%

Japanese

2.9%

German

2.8%

Portuguese

2.1%

Russian

1.6%

Chinese

1.6%

Hindi

1.5%

Korean

1.5%

Arabic

1.4%

Mandarin

1.4%

Italian

1.4%

Tagalog

1.1%

Vietnamese

1.0%

Gujarati

1.0%

Filipino

0.8%

Cantonese

0.8%

Urdu

0.7%

Polish

0.6%

Swedish

0.5%
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Front Desk Clerk Education

Schools

University of Phoenix

24.1%

Kaplan University

7.1%

Ashford University

6.6%

Liberty University

5.1%

Miami Dade College

5.0%

Hinds Community College

4.8%

Strayer University

4.3%

Ultimate Medical Academy - Clearwater

4.1%

Southern New Hampshire University

3.8%

Troy University

3.8%

Delgado Community College

3.7%

American InterContinental University

3.2%

Grand Canyon University

3.2%

Houston Community College

3.2%

Remington College

3.2%

University of Southern Mississippi

3.1%

College of Southern Nevada

3.0%

Mississippi Gulf Coast Community College

3.0%

University of Alabama

2.9%

Northern Virginia Community College

2.8%
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Majors

Business

23.6%

Health Care Administration

9.0%

Criminal Justice

7.0%

Psychology

6.6%

Accounting

6.4%

Nursing

6.2%

Medical Assisting Services

6.1%

General Studies

5.3%

Hospitality Management

3.9%

Communication

3.4%

Management

2.5%

Education

2.5%

Liberal Arts

2.4%

Biology

2.3%

Cosmetology

2.3%

Nursing Assistants

2.3%

Computer Science

2.3%

English

2.2%

Kinesiology

1.9%

Marketing

1.9%
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Degrees

Other

39.2%

Bachelors

28.4%

Associate

18.2%

Certificate

6.5%

Masters

4.1%

Diploma

2.7%

License

0.7%

Doctorate

0.4%
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Real Front Desk Clerk Salaries

Job Title Company Location Start Date Salary
Front Desk Clerks Plan B Adventures, LLC Provincetown, MA Apr 05, 2016 $31,201
Front Desk Clerk Wesley MV OPCO, LLC Oak Bluffs, MA May 20, 2016 $31,201
Front Desk Clerk Finch Group Hotels and Resorts, Inc. Nantucket, MA Apr 26, 2016 $31,201
Front Desk Clerks Center Street Ackquisition, LLC. Nantucket, MA May 09, 2016 $31,201
Front Desk Clerk Island Holdings LLC Edgartown, MA Apr 01, 2016 $31,201
Front Desk Clerk Nantucket Hotel Holdings LLC Nantucket, MA Apr 18, 2016 $31,201
Front Desk Clerk Finch Group Hotels and Resorts, Inc. MA May 01, 2015 $30,762
Front Desk Clerk Nantucket Hotel Holdings LLC Nantucket, MA Apr 19, 2015 $30,762
Front Desk Clerk Island Holdings LLC MA Apr 01, 2015 $30,762
Front Desk Clerk Island Holdings LLC MA Apr 01, 2014 $29,635
Front Desk Clerk Harborview Hotel Investors LLC MA Apr 26, 2016 $29,218
Front Desk Clerk Center Street Ackquisition LLC MA Jun 01, 2013 $29,218
Front Desk Clerk Island Country Club Condominium Trust MA Jun 27, 2013 $29,093
Cook, Front Desk Clerk, & Housekeeper Youngs Enterprises LLC Tok, AK Aug 07, 2015 $26,088
Front Desk Clerk (Night Shift) Park Avenue Hospitality, LLC New York, NY Aug 30, 2012 $25,730
Front Desk Clerk Gasparilla Inn and Club FL Oct 06, 2015 $25,524
Front Desk Clerk Cape Holiday Motel, Inc. MA Apr 06, 2015 $25,357
Front Desk Clerk Gasparilla Inn and Club FL Oct 01, 2014 $25,148
Front Desk Clerk Northwood Hospitality, LLC Islamorada Village of Islands, FL Dec 29, 2015 $25,044
Front Desk Clerk Gasparilla Inn and Club FL Oct 01, 2013 $24,961
Front Desk Clerk Nantucket Hotel Holdings LLC. MA Apr 15, 2013 $23,124
Front Desk Clerk NVHG Hotel Operator, LLC FL Feb 12, 2013 $22,957
Front Desk Clerk Baronald Corporation Key West, FL Sep 01, 2016 $22,957
Front Desk Clerk Dorset Street Investment Group LLC South Burlington, VT Feb 01, 2016 $22,247
Front Desk Clerk Anchorage Motor Inn of Ogunquit, Inc. Ogunquit, ME Apr 01, 2015 $21,809
Front Desk Clerks Colonial Inn Operations, LLC. ME May 01, 2015 $21,809
Front Desk Clerk Lafayette Boothbay, Inc. ME May 15, 2015 $21,809
Front Desk Clerk Pyramid Hotel Group FL Nov 11, 2014 $21,684

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AVERAGE SALARY FOR A Front Desk Clerk

Average Yearly Salary
$21,000
View Detailed Salary Report
$10,000
Min 10%
$21,000
Median 50%
$21,000
Median 50%
$21,000
Median 50%
$21,000
Median 50%
$21,000
Median 50%
$21,000
Median 50%
$21,000
Median 50%
$40,000
Max 90%
Best Paying Company
Pyramid Hotel Group
Highest Paying City
Bryan, TX
Highest Paying State
Hawaii
Avg Experience Level
1.7 years
How much does a Front Desk Clerk make at top companies?
The national average salary for a Front Desk Clerk in the United States is $21,089 per year or $10 per hour. Those in the bottom 10 percent make under $10,000 a year, and the top 10 percent make over $40,000.

How Would You Rate The Salary Of a Front Desk Clerk?

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Top Skills for A Front Desk Clerk

  1. Customer Service
  2. Guest Satisfaction
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Implement great customer service through selling Membership Packages and answering citizen's questions about city run sports activities.
  • Interacted closely with Housekeeping, Maintenance, Engineering and Security Departments to ensure guest satisfaction.
  • Front Desk Clerk, Kids Club Attendant, Swim Instructor, Water Exercise Instructor, Tennis Book Registrations assist members
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Processed financial transactions, analyzed sales figure, and reported daily operations to regional manager.

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Top 10 Best States for Front Desk Clerks

  1. Hawaii
  2. Nevada
  3. Alaska
  4. Vermont
  5. Colorado
  6. Washington
  7. District of Columbia
  8. Wyoming
  9. Massachusetts
  10. North Dakota
  • (83 jobs)
  • (134 jobs)
  • (40 jobs)
  • (34 jobs)
  • (448 jobs)
  • (406 jobs)
  • (89 jobs)
  • (37 jobs)
  • (370 jobs)
  • (34 jobs)

Top Front Desk Clerk Employers

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Jobs From Top Front Desk Clerk Employers

Front Desk Clerk Videos

Life as a Front Desk Clerk

Front Desk Agent (Resort), Career Video from drkit.org

A Day In A Life Of A Front Desk Clerk

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