Become A Front Desk Clerk

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Working As A Front Desk Clerk

Performing for or Working Directly with the Public
Interacting With Computers
Making Decisions and Solving Problems
Getting Information
Communicating with Supervisors, Peers, or Subordinates

Deal with People
Unpleasant/Angry People
Repetitive
$25,130
Average Salary

What Does A Front Desk Clerk Do

A Front Desk Clerk performs routine clerical, secretarial, and administrative duties, such as answering telephones, providing customer assistance, data processing, and record-keeping. They also provide guests with room keys, compute bills, and receive payments.

How To Become A Front Desk Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Front Desk Clerk jobs

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Front Desk Clerk Demographic

Gender

Female
76.1%
Male
22.0%
Unknown
1.9%

Ethnicity

White
77.7%
Hispanic or Latino
13.9%
Asian
6.5%
Unknown
1.4%
Black or African American
0.5%

Languages Spoken

Spanish
69.4%
French
5.9%
Japanese
3.0%
German
2.9%
Portuguese
2.0%
Korean
1.7%
Russian
1.7%
Chinese
1.5%
Hindi
1.5%
Arabic
1.4%
Mandarin
1.3%
Italian
1.3%
Gujarati
1.2%
Tagalog
1.1%
Vietnamese
1.0%
Filipino
0.8%
Cantonese
0.7%
Urdu
0.7%
Polish
0.6%
Swedish
0.4%

Front Desk Clerk

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Front Desk Clerk Typical Career Paths

Average Length of Employment

Front Desk Clerk Education

Schools

University of Phoenix
24.1%
Kaplan University
7.3%
Ashford University
6.6%
Miami Dade College
5.0%
Liberty University
4.9%
Hinds Community College
4.8%
Ultimate Medical Academy - Clearwater
4.2%
Strayer University
4.2%
Delgado Community College
3.8%
Southern New Hampshire University
3.8%
Troy University
3.7%
American InterContinental University
3.4%
Grand Canyon University
3.3%
University of Southern Mississippi
3.1%
Remington College
3.1%
Houston Community College
3.0%
Mississippi Gulf Coast Community College
3.0%
College of Southern Nevada
3.0%
University of Alabama
2.9%
Northern Virginia Community College
2.8%

Majors

Degrees

Other
39.2%
Bachelors
28.3%
Associate
18.1%
Certificate
6.5%
Masters
4.2%
Diploma
2.7%
License
0.7%
Doctorate
0.4%

Front Desk Clerk

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Real Front Desk Clerk Salaries

Job Title	Company	Location	Start Date	Salary
Front Desk Clerk	Finch Group Hotels and Resorts, Inc.	Nantucket, MA	Jan 01, 1970	$31,201
Front Desk Clerk	Wesley MV OPCO, LLC	Oak Bluffs, MA	Jan 01, 1970	$31,201
Front Desk Clerk	Finch Group Hotels and Resorts, Inc.	MA	May 01, 2015	$30,762
Front Desk Clerk	Island Holdings LLC	MA	Apr 01, 2015	$30,762
Front Desk Clerk	Nantucket Hotel Holdings LLC	Nantucket, MA	Apr 19, 2015	$30,762
Front Desk Clerk	Island Holdings LLC	MA	Apr 01, 2014	$29,635
Front Desk Clerk	Harborview Hotel Investors LLC	MA	Jan 01, 1970	$29,218
Front Desk Clerk	Center Street Ackquisition LLC	MA	Jun 01, 2013	$29,218
Front Desk Clerk	Island Country Club Condominium Trust	MA	Jun 27, 2013	$29,093
Front Desk Clerk/Cleaner	TFG Hyannis Hospitality, LLC.	MA	Jan 01, 1970	$27,131
Front Desk Clerk/Cleaner	TFG Hyannis Hospitality, LLC.	MA	Mar 01, 2015	$26,484
Front Desk Clerks	Center Street Ackquisition, LLC.	MA	Apr 18, 2015	$26,213
Front Desk Clerks	Center Street Ackquisition, LLC.	MA	May 11, 2014	$26,213
Cook, Front Desk Clerk, & Housekeeper	Youngs Enterprises LLC	Tok, AK	Aug 07, 2015	$26,088
Front Desk Clerk (Night Shift)	Park Avenue Hospitality, LLC	New York, NY	Aug 30, 2012	$25,730
Front Desk Clerk	Cape Holiday Motel, Inc.	MA	Apr 06, 2015	$25,357
Front Desk Clerk	Gasparilla Inn and Club	FL	Oct 01, 2014	$25,148
Front Desk Clerk	Gasparilla Inn and Club	FL	Oct 01, 2013	$24,961
Front Desk Clerk	Cape Holiday Motel, Inc.	MA	Apr 18, 2014	$24,794
Front Desk Clerk	Island Holdings LLC	MA	Apr 01, 2013	$24,001
Front Desk Clerk	Pyramid Hotel Group	FL	Nov 11, 2014	$21,684
Front Desk Clerk	Witham Family Limited Partnership	ME	Apr 17, 2013	$21,580
Front Desk Clerk	Hicow Co.	Hill City, SD	Jan 01, 1970	$21,475
Front Desk Clerk	K Bar S Lodge, LLC	Keystone, SD	Jan 01, 1970	$21,475
Front Desk Clerk	NVHG Hotel Operator, LLC	FL	Nov 11, 2013	$21,392
Front Desk Clerk	B.W. Midwilshire Plaza, Inc. DBA JJ Grand Hotel	Los Angeles, CA	Nov 03, 2014	$21,133
Front Desk Clerk	Hawks Cay Resort and Marina	Duck Key, FL	Jan 01, 1970	$21,079
Front Desk Clerk	Pyramid Hotel Group	Duck Key, FL	Jan 01, 1970	$21,079

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Top Skills for A Front Desk Clerk

Top Front Desk Clerk Skills

Front Desk Area
Credit Card Transactions
Phone Calls

You can check out examples of real life uses of top skills on resumes here:

Audited, maintained the front desk area, tended to guest needs, and followed up on their stays.
Cashier, greeting customers, receptionist duties including phones, faxing, copying and credit card transactions.
Screened phone calls and answered inquiries regarding County services and general departmental policy/procedures.
Complete all night audit duties to prepare the hotel for the next business day.
Receive and mark articles for laundry or dry cleaning with identifying code numbers or names, using hand or machine markers.