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Deal with People
Unpleasant/Angry People
Repetitive
$25,130
Average Salary
Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.
DutiesInformation clerks typically do the following:
Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.
Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.
Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.
Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.
File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.
Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.
Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.
Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.
License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.
Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.
Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.
Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.
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Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.
EducationCandidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.
TrainingMost information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.
AdvancementSome information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.
Important QualitiesCommunication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.
Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.
Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.
Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.
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Do you work as a Front Desk Clerk?
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Gender | |
Female 75.9% |
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Male 22.2% |
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Unknown 1.9% |
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Ethnicity | |
White 77.6% |
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Hispanic or Latino 14.0% |
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Asian 6.5% |
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Unknown 1.4% |
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Black or African American 0.5% |
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Languages Spoken | |
Spanish 69.7% |
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French 6.0% |
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Japanese 2.9% |
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German 2.8% |
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Portuguese 2.1% |
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Russian 1.6% |
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Chinese 1.6% |
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Hindi 1.5% |
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Korean 1.5% |
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Arabic 1.4% |
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Mandarin 1.4% |
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Italian 1.4% |
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Tagalog 1.1% |
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Vietnamese 1.0% |
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Gujarati 1.0% |
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Filipino 0.8% |
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Cantonese 0.8% |
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Urdu 0.7% |
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Polish 0.6% |
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Swedish 0.5% |
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Schools | |
University of Phoenix 24.1% |
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Kaplan University 7.1% |
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Ashford University 6.6% |
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Liberty University 5.1% |
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Miami Dade College 5.0% |
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Hinds Community College 4.8% |
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Strayer University 4.3% |
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Ultimate Medical Academy - Clearwater 4.1% |
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Southern New Hampshire University 3.8% |
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Troy University 3.8% |
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Delgado Community College 3.7% |
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American InterContinental University 3.2% |
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Grand Canyon University 3.2% |
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Houston Community College 3.2% |
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Remington College 3.2% |
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University of Southern Mississippi 3.1% |
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Mississippi Gulf Coast Community College 3.0% |
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College of Southern Nevada 3.0% |
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University of Alabama 2.9% |
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Northern Virginia Community College 2.8% |
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Majors | |
Business 23.6% |
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Health Care Administration 9.0% |
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Criminal Justice 7.0% |
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Psychology 6.6% |
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Accounting 6.4% |
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Nursing 6.2% |
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Medical Assisting Services 6.1% |
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General Studies 5.3% |
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Hospitality Management 3.9% |
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Communication 3.4% |
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Management 2.5% |
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Education 2.5% |
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Liberal Arts 2.4% |
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Biology 2.3% |
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Cosmetology 2.3% |
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Nursing Assistants 2.3% |
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Computer Science 2.3% |
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English 2.2% |
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Kinesiology 1.9% |
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Marketing 1.9% |
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Degrees | |
Other 39.2% |
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Bachelors 28.4% |
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Associate 18.2% |
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Certificate 6.5% |
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Masters 4.1% |
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Diploma 2.7% |
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License 0.7% |
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Doctorate 0.4% |
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Job Title
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Company
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Location
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Front Desk Clerk | Finch Group Hotels and Resorts, Inc. | Nantucket, MA | Apr 26, 2016 | $31,201 |
Front Desk Clerks | Plan B Adventures, LLC | Provincetown, MA | Apr 05, 2016 | $31,201 |
Front Desk Clerk | Nantucket Hotel Holdings LLC | Nantucket, MA | Apr 18, 2016 | $31,201 |
Front Desk Clerks | Center Street Ackquisition, LLC. | Nantucket, MA | May 09, 2016 | $31,201 |
Front Desk Clerk | Wesley MV OPCO, LLC | Oak Bluffs, MA | May 20, 2016 | $31,201 |
Front Desk Clerk | Island Holdings LLC | Edgartown, MA | Apr 01, 2016 | $31,201 |
Front Desk Clerk | Island Holdings LLC | MA | Apr 01, 2015 | $30,762 |
Front Desk Clerk | Finch Group Hotels and Resorts, Inc. | MA | May 01, 2015 | $30,762 |
Front Desk Clerk | Nantucket Hotel Holdings LLC | Nantucket, MA | Apr 19, 2015 | $30,762 |
Front Desk Clerk | Island Holdings LLC | MA | Apr 01, 2014 | $29,635 |
Front Desk Clerk | Harborview Hotel Investors LLC | MA | Apr 26, 2016 | $29,218 |
Front Desk Clerk | Center Street Ackquisition LLC | MA | Jun 01, 2013 | $29,218 |
Front Desk Clerk | Island Country Club Condominium Trust | MA | Jun 27, 2013 | $29,093 |
Cook, Front Desk Clerk, & Housekeeper | Youngs Enterprises LLC | Tok, AK | Aug 07, 2015 | $26,088 |
Front Desk Clerk (Night Shift) | Park Avenue Hospitality, LLC | New York, NY | Aug 30, 2012 | $25,730 |
Front Desk Clerk | Gasparilla Inn and Club | FL | Oct 06, 2015 | $25,524 |
Front Desk Clerk | Cape Holiday Motel, Inc. | MA | Apr 06, 2015 | $25,357 |
Front Desk Clerk | Gasparilla Inn and Club | FL | Oct 01, 2014 | $25,148 |
Front Desk Clerk | Northwood Hospitality, LLC | Islamorada Village of Islands, FL | Dec 29, 2015 | $25,044 |
Front Desk Clerk | Gasparilla Inn and Club | FL | Oct 01, 2013 | $24,961 |
Front Desk Clerk | Nantucket Hotel Holdings LLC. | MA | Apr 15, 2013 | $23,124 |
Front Desk Clerk | NVHG Hotel Operator, LLC | FL | Feb 12, 2013 | $22,957 |
Front Desk Clerk | Baronald Corporation | Key West, FL | Sep 01, 2016 | $22,957 |
Front Desk Clerk | Dorset Street Investment Group LLC | South Burlington, VT | Feb 01, 2016 | $22,247 |
Front Desk Clerk | Lafayette Boothbay, Inc. | ME | May 15, 2015 | $21,809 |
Front Desk Clerk | Anchorage Motor Inn of Ogunquit, Inc. | Ogunquit, ME | Apr 01, 2015 | $21,809 |
Front Desk Clerks | Colonial Inn Operations, LLC. | ME | May 01, 2015 | $21,809 |
Front Desk Clerk | Pyramid Hotel Group | FL | Nov 11, 2014 | $21,684 |
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Life as a Front Desk Clerk
Front Desk Agent (Resort), Career Video from drkit.org
A Day In A Life Of A Front Desk Clerk