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Front desk clerk vs night auditor/front desk

The differences between front desk clerks and night auditors/front desk can be seen in a few details. Each job has different responsibilities and duties. Additionally, a night auditor/front desk has an average salary of $30,799, which is higher than the $26,669 average annual salary of a front desk clerk.

The top three skills for a front desk clerk include reservations, customer service and night audit. The most important skills for a night auditor/front desk are reservations, customer service, and front desk operations.

Front desk clerk vs night auditor/front desk overview

Front Desk ClerkNight Auditor/Front Desk
Yearly salary$26,669$30,799
Hourly rate$12.82$14.81
Growth rate--
Number of jobs141,04275,445
Job satisfaction-3
Most common degreeHigh School Diploma, 35%Bachelor's Degree, 31%
Average age3737
Years of experience--

What does a front desk clerk do?

Front desk clerks are responsible for welcoming office guests and accommodating any questions they may have. As their designation suggests, they are usually stationed at the entrance or front of the office. They are often the first company employee that a guest encounters upon reaching the office area. Front desk clerks should be familiar with the office space and the employees of the company so that they can effectively direct guests or visitors. Front desk clerks should also have a copy of the general schedule of appointments or meetings in the office so that they can let in guests accordingly. They also often do most of the administrative or clerical activities needed by the front office. They should have great interpersonal skills, patience, and communication skills.

What does a night auditor/front desk do?

A night auditor, who may work as a front desk agent, is an individual responsible for evaluating the financial activities of a hotel by the end of the day. Night auditors are tasked to assess reports from the day shifts such as the accommodation report and the revenue report. As part of the front desk, night auditors must assist in checking-in guests and respond to complaints as needed. They can also act as a concierge by booking reservations for guests at local restaurants or entertainment venues.

Front desk clerk vs night auditor/front desk salary

Front desk clerks and night auditors/front desk have different pay scales, as shown below.

Front Desk ClerkNight Auditor/Front Desk
Average salary$26,669$30,799
Salary rangeBetween $21,000 And $33,000Between $24,000 And $38,000
Highest paying CitySan Francisco, CA-
Highest paying stateHawaii-
Best paying companyHilton Grand Vacations-
Best paying industryRetail-

Differences between front desk clerk and night auditor/front desk education

There are a few differences between a front desk clerk and a night auditor/front desk in terms of educational background:

Front Desk ClerkNight Auditor/Front Desk
Most common degreeHigh School Diploma, 35%Bachelor's Degree, 31%
Most common majorBusinessBusiness
Most common college--

Front desk clerk vs night auditor/front desk demographics

Here are the differences between front desk clerks' and night auditors/front desk' demographics:

Front Desk ClerkNight Auditor/Front Desk
Average age3737
Gender ratioMale, 24.2% Female, 75.8%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 10.9% Unknown, 6.5% Hispanic or Latino, 20.3% Asian, 9.4% White, 51.7% American Indian and Alaska Native, 1.3%Black or African American, 9.9% Unknown, 6.7% Hispanic or Latino, 18.6% Asian, 9.6% White, 53.6% American Indian and Alaska Native, 1.4%
LGBT Percentage13%13%

Differences between front desk clerk and night auditor/front desk duties and responsibilities

Front desk clerk example responsibilities.

  • Manage customer service issues with ease and charm and train other co workers in daily operations.
  • Deliver messages and run errands.
  • Job responsibilities consist of being a cashier, bagging groceries, assisting customers, stocking, cleaning, etc.
  • Cross-Train and provide back-up for PBX representatives when necessary.
  • Follow emergency procedures for evacuating property safely via PBX phone.
  • Advertise Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.
  • Show more

Night auditor/front desk example responsibilities.

  • Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
  • Attend to guest needs such as guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
  • Front desk responsibilities to assure a pleasant guest check-in/check-outs, reservations, PBX and attending to guest questions and needs.
  • Check in/out guests, assist with reservations, provide excellent customer service ensuring customer comfort and satisfaction.
  • Input fax reservations into computer, documenting all fax reservations ensuring credit/debit cards have been charge correctly.
  • Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.
  • Show more

Front desk clerk vs night auditor/front desk skills

Common front desk clerk skills
  • Reservations, 36%
  • Customer Service, 14%
  • Night Audit, 4%
  • Computer System, 4%
  • Room Availability, 4%
  • Guest Service, 3%
Common night auditor/front desk skills
  • Reservations, 27%
  • Customer Service, 16%
  • Front Desk Operations, 8%
  • Room Charges, 5%
  • Guest Service, 5%
  • Guest Accounts, 3%

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