Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalaryResume

Skills

What They DoEducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookCompareFAQsPart Time jobsEntry Level jobsFull Time jobsLocations
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Front desk clerk skills for your resume and career

Updated January 8, 2025
4 min read
Front desk clerk example skills
Below we've compiled a list of the most critical front desk clerk skills. We ranked the top skills for front desk clerks based on the percentage of resumes they appeared on. For example, 35.8% of front desk clerk resumes contained reservations as a skill. Continue reading to find out what skills a front desk clerk needs to be successful in the workplace.

15 front desk clerk skills for your resume and career

1. Reservations

Here's how front desk clerks use reservations:
  • Advertised Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.
  • Worked in the reservation department taking reservations for personal and business accounts.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk clerks use customer service:
  • Promoted within one year for superior customer service and technical skills including property management and online travel agency systems.
  • Provided an exceptional customer service experience by assisting guests through an efficient and effective reservation process.

3. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how front desk clerks use night audit:
  • Conducted night audit to reconcile daily monetary activity.
  • Worked as customer service representative and night auditor.

4. Computer System

Here's how front desk clerks use computer system:
  • Recorded personal/confidential information into computer system.
  • Executed and processed all guest check-ins by greeting customer identifying/tagging individual merchandise and entering into the computer system.

5. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how front desk clerks use room availability:
  • Trained in monitoring room availability using Opera PMS Systems while fostering strong working relationships with all hotel departments.
  • Print daily hotel departure and room availability reports and distributed to necessary staff for maintenance and check-outs.

6. Guest Service

Here's how front desk clerks use guest service:
  • Audited daily transactions and process payments Responsible for providing quality guest service within the guidelines specified by management.
  • Presented a professional and hospitable image while following company standards and providing excellent guest service.

Choose from 10+ customizable front desk clerk resume templates

Build a professional front desk clerk resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your front desk clerk resume.

7. Guest Satisfaction

Here's how front desk clerks use guest satisfaction:
  • Displayed strong ability to problem-solve and correct inaccurate reservations while accommodating guests needs, resulting in high guest satisfaction.
  • Responded appropriately to guest complaints, solicit feedback and built relationships to drive continuous improvement in guest satisfaction.

8. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how front desk clerks use hotel services:
  • Provided information about hotel services, registration/reservation inquiries and community events in person and via telecommunications.
  • Promoted hotel services with enthusiasm, demonstrating the hotel's superiority

9. Guest Complaints

Here's how front desk clerks use guest complaints:
  • Resolve guest complaints and/or requests using creative reasoning to ensure customer satisfaction following up when necessary.
  • Handle all emergency situations affecting hotel including guest complaints and disturbances.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front desk clerks use telephone calls:
  • Developed promotional programs to optimize revenue -Managed and created club memberships -Provided optimal customer service.-Answered telephone calls-Inventory
  • Answered telephone calls and emails Scheduled appointments Welcomed visitor's Maintained offices clean Appearance

11. Room Rates

Here's how front desk clerks use room rates:
  • Completed reservation with company objective on occupancy and average room rates.
  • Negotiated room rates to maximize revenue in accordance with established parameters.

12. Hotel Guests

Here's how front desk clerks use hotel guests:
  • Accommodate arriving and departing hotel guests with accuracy, efficiency, and professionalism while adhering to management and franchise regulations.
  • Computerized registration of hotel guests, maintaining roster of housekeeping personnel, verifying credit accounts and overseeing guest comfort and security

13. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how front desk clerks use scheduling appointments:
  • Performed front office task including scheduling appointments, entering personal and insurance information, collecting co-payments and payments for services rendered.
  • Managed the front desk operations by efficiently handling all incoming calls, providing requested information, scheduling appointments and managing calendar.

14. Guest Accounts

Here's how front desk clerks use guest accounts:
  • Monitor guest accounts and notify supervisor of delinquent accounts.
  • Balanced guest accounts and performed nightly audits and bookkeeping activities

15. Room Charges

Room charge is referred to as the retail price for the sale, possession, or rental of accommodation, before taxes. It is also known as accommodation fees.

Here's how front desk clerks use room charges:
  • Balanced all transactions at the end of each shift; cash, credit cards, adjustments, room charges and credits.
  • Post room charges, food and beverage charges, phone charges, collect payment following all cash handling procedures as required.
top-skills

What skills help Front Desk Clerks find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of front desk clerk skills to add to your resume

Front desk clerk skills

The most important skills for a front desk clerk resume and required skills for a front desk clerk to have include:

  • Reservations
  • Customer Service
  • Night Audit
  • Computer System
  • Room Availability
  • Guest Service
  • Guest Satisfaction
  • Hotel Services
  • Guest Complaints
  • Telephone Calls
  • Room Rates
  • Hotel Guests
  • Scheduling Appointments
  • Guest Accounts
  • Room Charges
  • Office Equipment
  • Process Payments
  • Credit Card Transactions
  • Customer Complaints
  • Room Reservations
  • Guest Registration
  • Room Assignments
  • Guest Reservations
  • Direct Calls
  • PBX
  • Guest Rooms
  • Credit Card Payments
  • Guest Comments
  • Excellent Guest
  • Exceptional Guest
  • Greeting Guests
  • Multi-Line Phone System
  • Hotel Reservations
  • Local Attractions
  • PowerPoint
  • Guest Issues
  • Fax Machines
  • Switchboards
  • Sports Facilities
  • Registration Process
  • Telephone Switchboard
  • Customer Inquiries
  • Hotel Rooms
  • Bank Deposits
  • English Communication
  • Cash Drawers
  • Quality Guest
  • Hotel Switchboard
  • Guest Payments

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs