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Top 50 Front Desk Clerk Skills

Below we've compiled a list of the most important skills for a Front Desk Clerk. We ranked the top skills based on the percentage of Front Desk Clerk resumes they appeared on. For example, 16.9% of Front Desk Clerk resumes contained Customer Service as a skill. Let's find out what skills a Front Desk Clerk actually needs in order to be successful in the workplace.

These Are The Most Important Skills For A Front Desk Clerk

1. Customer Service
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high Demand
Here's how Customer Service is used in Front Desk Clerk jobs:
  • Provided good customer service to encourage customers to come back to the company for all further loan needs.
  • Implement great customer service through selling Membership Packages and answering citizen's questions about city run sports activities.
  • Provided friendly and professional customer service for each patient that came to the center.
  • Provided strong customer service to all hotel guests as well as future guests.
  • Provided remarkable customer service, support for associates and built rapport with customers.
  • Provide customer service to all students, visiting scholars, and abroad students.
  • Fielded complaints, provided customer services and worked with other motel staff.
  • Checked in 50+ guests per day while providing friendly customer service.
  • Provided a comfortable stay for guest with excellent customer service skills.
  • Provided quality customer service and handled all problems/concerns of guests.
  • Provide customer service in person and over the phone.
  • Ensured timely wake up calls and provide customer service.
  • Assure proper customer services to each guest.
  • Provide friendly customer service each customer.
  • Provided outstanding customer service to future tenants Balanced all daily transactions for accuracy
  • Execute onsite management decisions to ensure positive customer service outcomes.
  • Communicate with Casino Hosts to provide excellent customer service Handle money transactions for the hotel
  • Light surveillance of property Superior customer service Checking in and out guests while still promoting and creating returning reservations.
  • Maintain customer service Accomplishments I was very good with people.
  • Answered phones Placed reservations Handled face to face customer service Handled online reservations

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31,502 Customer Service Jobs

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2. Front Desk
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high Demand
Here's how Front Desk is used in Front Desk Clerk jobs:
  • Front desk responsibilities included: Reservations and Cancellations, answering the phone, and end of night paper work.
  • Assisted guests with and without reservations at front desk when arriving and departing from hotel.
  • Greet walk in guest and guest with reservations when they arrive at the front desk.
  • Update room status as Housekeeping notifies the Front Desk of changes, if needed.
  • Provide customer service at front desk, presenting a courteous and professional first impression.
  • Managed front desk, operations, coordinated and confirmed reservations.
  • Handled front desk operations along with night audit
  • Maintained hotel appearance and other front desk duties
  • Front Desk- Greet customers, checked customers in and out of hotel stay,handled cash and credit cards payment.
  • Operated by 3H Group Assist in coordinating the Front Desk and the Housekeeping Department.
  • Front Desk/Night Audit Performed general front desk duties and provided quality service to all patrons
  • Front Desk Answered calls, booked rooms for guests and groups.
  • Assist in coordinating the Front Desk and the Housekeeping Department.
  • Front Desk Clerk Greets guest as they enter the hotel.
  • Managed front desk operations for 500 rooms three star hotel.
  • front desk clerk, housekeeping, maintenance
  • Performed all front desk duties, (ex.
  • Front Desk/Houseman Confirmed reservation requests and monitored room availability Made use of electronic acceptance methods, verified and swiped credit card
  • Used the Jaguar operating systems Created and implemented revenue strategies for higher profit Managed all desk operations and front desk staff
  • attended the front desk answered phone calls cleaned rooms

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84 Front Desk Jobs

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3. Guest Satisfaction
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high Demand
Here's how Guest Satisfaction is used in Front Desk Clerk jobs:
  • Interacted closely with Housekeeping, Maintenance, Engineering and Security Departments to ensure guest satisfaction.
  • Assured highest possible level of guest satisfaction by providing superior customer service.
  • Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
  • Provide exceptional customer service by ensuring guest satisfaction.
  • Provided exceptional customer service in a front desk hotel environment where I ensured guest satisfaction at the level expected by corporate.
  • Used creativity and diverse problem solving skills to resolve each situation, defuse and calm others and ensure guest satisfaction.
  • Logged items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
  • Provide accurate, appropriate and immediate responses to all requests by guest, ensuring complete guest satisfaction.
  • Resolved room issues and guest complaints quickly and followed up to ensure guest satisfaction.
  • Utilized authority and knowledge to make valid and accurate decisions to ensure guest satisfaction.
  • Field guest complaints, conducted research and resolved and negotiated solutions for guest satisfaction.
  • Created a new cleaning routine to increase efficiency and guest satisfaction.
  • Answered phones to aid in special events coordinating and guest satisfaction.
  • Resolve and document t guest complaints, ensuring guest satisfaction.
  • Resolved guest issues and complaints quickly to improve guest satisfaction.
  • Partnered with other hotel staff to ensure overall guest satisfaction.
  • Ensured that hotel met/exceeded standards for guest satisfaction.
  • Resolved guest complaints, ensured guest satisfaction.
  • Receive and process reservations accurately to ensure guest satisfaction Build trusting relationships with new and frequent guests
  • Selected "Catch Me at My Best", Best Overall Employee based on guest satisfaction surveys in 2010 and 2011.

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39 Guest Satisfaction Jobs

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4. Credit Card Transactions
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high Demand
Here's how Credit Card Transactions is used in Front Desk Clerk jobs:
  • Cashier, greeting customers, receptionist duties including phones, faxing, copying and credit card transactions.
  • Tracked cash receipts and disbursements; audited daily ledger, and cash and credit card transactions.
  • Handle cash and credit card transactions, operate computer hotel computer related to daily hotel tasks.
  • Attended to customer needs by making reservations, assigning rooms and counting money/credit card transactions.
  • Closed books; run, analyze and summarize cash, check and credit card transactions.
  • Maintained records of guest accounts, reservations, and credit card transactions.
  • Accept and balance cash and credit card transactions for guest.
  • Processed credit card transactions during the checkout process.
  • Handled cash and credit card transactions with care.
  • Processed credit card transactions during check- out process.
  • Processed credit card transactions/ managed cash.
  • Cash and credit card transactions.
  • Monitored room availability using [<Software name>].Processed credit card transactions during the checkout process.
  • Impute room occupancies, rates, revenue totals for cash, checks, and credit card transactions.
  • Handle cash, checks, and credit card transactions Create a positive environment for guests and employees
  • Delivered requested items to guests' rooms.Processed credit card transactions during the checkout process.
  • Checked guest in and out of hotel Also responsible for other administrative and customer-service related duties Processed cash and credit card transactions
  • Greet and assist guest with a warm and friendly attitude Provide daily room and cash reports Process monetary and credit card transactions
  • handle all cash and credit card transactions through out shift.
  • Supervised cleaning staff Open/Closed Gift Shop Reconciled cash and credit card transactions Ordered supplies Checked guests in/out

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4 Credit Card Transactions Jobs

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5. Night Audit
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high Demand
Here's how Night Audit is used in Front Desk Clerk jobs:
  • Answered phones, created reservations either in person or over the phone, provided backup for the night auditor as needed.
  • Served in varying roles to coordinate the breakfast bar, serve as night auditor and attend to miscellaneous housekeeping duties.
  • Run a night audit:witch include all money transactions activities at the hotel.
  • Front Desk duties including all customer service aspects, reservations, housekeeping and night audit
  • Completed end of the day and night audit.
  • Completed shift paperwork and balancing and night audit.
  • Worked as night auditor on many occasions.
  • Front desk duties, answer phones, check in/out guests, night audit.
  • Completed daily Night Audit Report by balancing daily sales, adjusting taxes, complimentary rooms, creating daily reports for management.
  • Completed shift paperwork and balancing and night audit.Setup continental breakfast and helped with parties as needed.
  • Performed the night audit, where I d find mistakes from the days sales and transactions.
  • Trained and monitored new hires in daily front desk and night audit duties.
  • Front Desk Clerk Night Auditor (2007)
  • Front Desk Night auditor Cashier Computer Technology
  • Checked in all travelers with hotel reservations.Prepared all night audits.Set-up and operated line for breakfast and lunch service.
  • Check's in and out guests Night Audit, handling money Cleaning, laundry, etc.
  • Check In Check Out of Guests Taking Payments Night Audit
  • Checked guest in/out Answered multi-line phone system Collected payments and ran night audit
  • Check guests in/out Make reservations Night Audit Handle any guest complaints
  • Manage registration process Handle guest complaints Compute bills and take payments Night audit Customer service Answer questions and resolve customer issues

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6. Phone Calls
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high Demand
Here's how Phone Calls is used in Front Desk Clerk jobs:
  • Involved with answering phone calls, questions, concerns, and guiding prospective members through facility.
  • Greeted parents, took daily attendance, collected dues, and answered phone calls.
  • Answered incoming phone calls from customers and maintained a spreadsheet with Clients information.
  • Conduct phone calls to guest to see if their stay has been satisfactory.
  • Answer office phone, redirect phone calls, and schedule appointments with consultants.
  • Answer incoming phone calls and transfer as needed or supply information as needed.
  • Posted charges on room for food, beverage and phone calls.
  • Answer phone calls, Deliver phone calls and manage cash deposits.
  • Answered phone calls and routed them to the appropriate person.
  • Make phone Calls, Type up Memos when needed.
  • Obtained guest reservations through phone calls and in person.
  • Answered phone calls, and assisted guests.
  • Answer and direct phone calls.
  • Answer phone calls, take messages for guests, and handle guests' requests or complaints.
  • Answered, screened, and directed incoming phone calls using multi-lines.
  • Assist customers with questions and memberships Stock and sell supplements Handle phone calls, closing cash drawers and recording daily deposits
  • Greet Guest -Making reservations to guest accommodations, -Answering phone calls and provide all guest needs.
  • Organize meetings and appointments Send/Receive Emails Answering and directing phone calls Take payments with cash, credit cards, and checks.
  • Checked guests in and out Answered phone calls and answered questions Took reservations Set up and broke down breakfast
  • Credit and Debit Card Terminals Attending to customers Answering phone calls Announcements over intercom Handling large sum of money Paperwork Computers

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286 Phone Calls Jobs

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7. Data Entry
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high Demand
Here's how Data Entry is used in Front Desk Clerk jobs:
  • Checked guests in and out of rooms, directed calls to proper location, stocked merchandise, and data entry.
  • Performed various clerical duties such as typing, filing, bookkeeping and data entry in support of an assigned program.
  • Worked various shifts, performing data entry and validation using Microsoft word, excel, and QuickBooks.
  • Prioritized data entry daily to ensure customers' needs were met.
  • Greet guest data entry take payments asst.as needed.
  • Completed data entry and maintained files.
  • Assisted guests, accounts receivable/payable, data entry, facility maintenance, supervised children of guest Additional Employment and Positions:
  • Organized and led Zipline tours, helped in gift shop/front desk sales, booking of tours and data entry.
  • Trained as front desk clerk, customer service, and data entry Additional training in hotel maintenance and housekeeping
  • Light phones, incident reports, distributed mail, data entry, and promote Manager directives.
  • Performed data entry and student To: 09/15/2016 information updates.
  • Schedule appointments Check-in/Check-out patients Data entry Answer calls
  • Answer multi-line phones, data entry Receipt of cash and credit card payments Account research, and customer service
  • Performed the following tasks: Data entry Greet and check-in patients Perform daily reports
  • Greeted patients Scheduled and confirmed patient appointments Performed data entry Responded to patient grievances Maintained confidential files and records
  • Greet customers Data entry Cash handling Answering the phone Housekeeping
  • Served customers Registered patients Data Entry Utilized telephone techniques Maintained filling system Assisted with insurance claims / paperwork
  • Scheduled reservations *Data Entry *Check guests in and out *Night audit *Answered multi-line phone with appropriate phone etiquette
  • Cleaned work area Prepared Food Answer Phones Front desk Filing Data entry
  • Check guest in/out Answer Phones Run daily reports Transport guest to Airport/Areas of interest Data Entry Customer Service Monitary Transactions Reservations

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219 Data Entry Jobs

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8. Room Availability
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high Demand
Here's how Room Availability is used in Front Desk Clerk jobs:
  • Commanded hotel booking system to evaluate room availability and need and level of housekeeping service.
  • Greeted guests and provided them with room availability and hotel facilities information.
  • Controlled room availability and rates maximize occupancy level revenue.
  • Monitored room availability using Profit Manager and NiteVision.
  • Maintained accountability of reservations and room availability daily.
  • Monitor the room availability and weekly forecast.
  • Monitored room availability using he system Opera.
  • Monitored room availability using computer software.
  • Keep records of room availability and check-outs
  • Keep records of room availability and guests' accounts using computer software and paper filing system.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Answer calls and check for room availability and check people in and out
  • Maintained information of room availability and guests' accounts.
  • Monitored room availability using FOSSE and MARSHA database.
  • Monitored room availability using hotel computer software.Processed credit card transactions during the checkout process.
  • Provide room availability an hotel facilities.
  • Keep records of room availability and guests' accounts Post charges of room and telephone to system and manual ledger.
  • Keep records of room availability and guests' Compute bills, collect payments, and make change for guests.
  • Developed and maintained methods of organization of the front dest pertaining to room availability and guest accounts.
  • Keep records of room availability and guests accounts,manually orusing computers.

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8 Room Availability Jobs

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9. Telephone Calls
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high Demand
Here's how Telephone Calls is used in Front Desk Clerk jobs:
  • Fielded telephone calls and forwarded correspondence to appropriate departments.
  • Answered customer telephone calls promptly and appropriately.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Coordinate with clients and customers by means of letters, telephone calls, emails, and personal interactions.
  • Provided information asked for and direct them to the right departments, Handle telephone calls and payments.
  • Posted charges of food, room, liquor and telephone calls to system and manual ledger.
  • Answered department telephone calls within [3] rings, using correct salutations and telephone etiquette.
  • Answered telephone calls, directed students to proper From: 05/1/2014 areas in the building.
  • Answered and directed telephone calls to appropriate department, office or employee.
  • Greeted patients, Checked in patients, answered and transferred telephone calls.
  • Screened telephone calls and inquiries and directed them as appropriate.
  • Answered telephone calls, using correct salutations and telephone etiquette.
  • Answer telephone calls and provide accurate information to clients.
  • Maintained logs of all guest telephone calls.
  • Route and screen all incoming telephone calls.
  • Routed telephone calls to appropriate rooms.
  • Performed customer service: telephone calls, reservations, cancelations, entertainment, etc.
  • Check guests in/ out of rooms * Answer telephone calls * Respond to guest inquiries
  • Answered telephone calls and responded to inquiries .
  • Greet guests Book reservations Take payments Answer telephone calls and transfer phone calls Book room blocks for brides

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27 Telephone Calls Jobs

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10. Travel Directions
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high Demand
Here's how Travel Directions is used in Front Desk Clerk jobs:
  • Answered and directed customer inquiries regarding travel directions, shopping, dining and entertainment recommendations.
  • Answered inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
  • Handled confidential information including guest records, maintain accurate records including cash flows, registration of guest and travel directions.
  • Answer inquires pertaining to hotel services, travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Answered inquiries pertaining to hotel services, guest registration and travel directions or make recommendations regarding shopping or dining.
  • Answered inquiries regarding hotel services, registration, and shopping, dining, entertainment, and travel directions.
  • Answer all inquiries pertaining to hotel services, registration of guests, local activities, and travel directions.
  • Answered inquiries pertaining to hotel services such as shopping areas, dinning, entertainment and travel directions.
  • Answer queries regarding the hotel's services, charges, dining facilities and travel directions.
  • Answered inquires concerning hotel services, shopping, dining, entertainment, and travel directions.
  • Demonstrated ability to answer inquiries about hotel services, shopping, dining and travel directions.
  • Answer questions about hotel services, travel directions, restaurants, charges, dining facilities.
  • Answer queries regarding the hotel's services, facilities as well as travel directions
  • Answer inquiries pertaining to York services, registration off guest and travel directions.
  • Answer inquires pertaining to hotel services, guest registration, and travel directions.
  • Provide information on shopping, dining, entertainment, and travel directions.
  • Assisted guests with shopping, dining, entertainment options and travel directions.
  • Answered inquiries pertaining to hotel services and travel directions.
  • Computed Bills and processed payments Answered queries regarding the company's products, services offered, and travel directions.
  • Acted as a concierge for the hotel assisting current guests in travel directions, meal recommendations, etc.

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11. Scheduling Appointments
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high Demand
Here's how Scheduling Appointments is used in Front Desk Clerk jobs:
  • Managed the front desk operations by efficiently handling all incoming calls, providing requested information, scheduling appointments and managing calendar.
  • Directed guests to appropriate departments for scheduling appointments.
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Attend to customer's needs, assisted with fitness training and advertising, various computer work, scheduling appointments
  • File and maintain records scheduling appointments and maintain to update appointments and directing visitors to appropriate staff.
  • Performed clerical duties such as typing, proofreading, scheduling appointments, and maintained and updated calendars.
  • Assisted patients in scheduling appointments - Provided information and made appointments with dentists.
  • Perform office reception duties, such as scheduling appointments or helping customers.
  • Perform varies duties including but not limited to answering a multi-line telephone, filing coping medical scheduling appointments.
  • Assist in scheduling appointments in person or by phone to optimize satisfaction in the working environment.
  • Answer phone calls, scheduling appointments, multi-tasking, and providing great customer service.
  • Check patients in and out Answering phones and scheduling appointments.
  • Assisted in checking in customers Assisted in scheduling appointments as well as staff scheduling Cleaned equipment, instructed proper machine use
  • Reason for leaving: Temporary student aid Job Duties: Assisting students with scheduling appointments with advisors and counselors.
  • Assist with re-certifications, new resident's intake and scheduling appointments for potential new residents off waitlist.
  • Provide outstanding customer service to patients Answer multi line phone, scheduling appointments
  • Cash Handling Answering Phones Scheduling appointments Greeting Customers
  • Answer phone calls - Scheduling appointments - Checking eligibility - Calling hospitals and laboratories to obtain tests results and procedures reports
  • Performed light cleaning and maintenance of equipment Scheduling appointments Answer multi-line phone system Telemarketing Build client database
  • Answer high volume calls Scheduling appointments Call/ Confirm insurance EMR knowledge Prep Charts Fax/Word/Excel Work Compensation

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1 Scheduling Appointments Jobs

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12. Maintenance Staff
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high Demand
Here's how Maintenance Staff is used in Front Desk Clerk jobs:
  • Communicated room problems to housekeeping and maintenance staff.
  • Contacted housekeeping/maintenance staff when problems were reported.
  • Supervised housekeeping staff and maintenance staff.
  • Recorded guest comments or complaints, referring customers to managers as necessary and housekeeping or maintenance staff when guests reported problems.
  • Verify customers' credit and establish how the customer will pay the accommodation.contact housekeeping or maintenance staff when guests report problems.
  • Checked out guests and reported problems with guest rooms or public areas to the housekeeping or maintenance staff.
  • Contacted maintenance staff when problems were reported to ensure the complete satisfaction of all guests.
  • Contacted housekeeping, or maintenance staff if guests reported a problem with room, etc.
  • Communicate to housekeeping and maintenance staff to assist with customer's complaints.
  • Resolve guest's needs with the help of housekeeping or maintenance staff.
  • Managed the housekeeping and maintenance staff of three to four each day.
  • Communicated with maintenance staff daily regarding issues within the dorm rooms.
  • Assisted custodial and maintenance staff when able/as other work was completed.
  • Coordinate housekeeping and/or maintenance staff when guests report problems.
  • Contacted housekeeping or maintenance staff when guests report problems.
  • Contacted housekeeping or maintenance staff as needed.
  • Interacted with Housekeeping and Maintenance Staff.
  • Computed bills, collected payments, and made change for guests Contacted housekeeping and maintenance staff when guests reported problems.
  • Greet, register, and assign rooms to students Contact housekeeping or maintenance staff when students report problems.
  • Coordinated with housekeepers and maintenance staff in a timely manner for guest issues and complaints.

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29 Maintenance Staff Jobs

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13. Guest Accounts
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high Demand
Here's how Guest Accounts is used in Front Desk Clerk jobs:
  • Collected and cataloged records of room availability and guest accounts, manually and/or using computers.
  • Maintained room availability records and guest accounts.
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using a computerized system.
  • Maintain guest accounts: guest checks, master accounts, vouchers, gift certificates, etc.
  • Maintained accurate records of room availability and guest accounts within the company's computer system.
  • Balanced guest accounts, maintained room availability, and maintained a clean working environment.
  • Settle guest accounts with the ability to make good business decisions regarding discounts.
  • Verified that personal and payment information on guest accounts was accurate and complete.
  • Compile and log daily record sheets, guest accounts, receipts and vouchers.
  • Computed bills, posted charges, collected payments, and updated guest accounts.
  • Verified and secure personal and payment information on guest accounts for completeness.
  • Managed guest accounts, including credit cards and direct bill accounts.
  • Verified the accuracy of guest accounts, balance charges and revenues.
  • Performed cashier related functions like posting charges to guest accounts.
  • Keep records of room availability and guest accounts.
  • Generated new guest accounts through marketing activities.
  • Reviewed guest accounts and transactions.
  • Posted charges to guest accounts.
  • Reviewed and analyzed issues with hotel guest accounts and provided a solution in a timely manner.
  • Record keeping in regards to availability and guest accounts.

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1 Guest Accounts Jobs

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14. Computer System
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high Demand
Here's how Computer System is used in Front Desk Clerk jobs:
  • Processed reservations via computer system.
  • Input reservations into computer system.
  • Complete designated cashier and closing reports in the computer system and cash guests' personal checks and traveler's checks.
  • Verified that daily financial transactions were entered into the computer system correctly, and that all transactions balanced.
  • Front desk procedures -Cash handling skills -Enter customer information into computer system -Handle customer checking in and out
  • Audited the companies daily sales, batched those sales and archived them in the computer system.
  • Operated the hotel computer system and made sure all the correct information was being input.
  • Monitor audit journals and reports from front office computer system and point of service.
  • Entered patient information into the computer system; pulled and re-filed charts.
  • Logged patron utility assistance help in the computer system (Apricot).
  • Complete designated cashier and closing reports in the computer system.
  • Welcome and register guests utilizing hotel's computer system.
  • Acquire client information in computer systems & paper files.
  • Check guest in and out of computer system.
  • Use a computer system and process payments.
  • Learned and mastered the computer system.
  • Access all functions of computer system.
  • Input data into computer system.
  • Utilized the library's computer system to search for materials for patrons and sort ingoing and outgoing materials.
  • Answered all phone calls Filed documents Helped all customers Entered data into a computer system

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47 Computer System Jobs

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15. Bookkeeping Activities
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average Demand
Here's how Bookkeeping Activities is used in Front Desk Clerk jobs:
  • Performed bookkeeping activities pertaining to balancing cash accounts.
  • Collected payments and performed bookkeeping activities.
  • Perform bookkeeping activities, such as balancing accounts and compute bills, collect payments, and make changes for guests.
  • Perform bookkeeping activities, such cash register balance, credit card balances, cash count and conducting nightly audits.
  • Performed basic bookkeeping activities such as balancing cash accounts, generated hotel room bills, and collected payments.
  • Performed bookkeeping activities such as, balancing cash accounts, computing bills, collecting, and posting payments.
  • Perform simple bookkeeping activities, such as balancing cash accounts and giving statements to departing guests.
  • Performed bookkeeping activities such as balancing cash, check, and credit card accounts.
  • Performed bookkeeping activities, such as balancing shift reports and closing daily accounting cycle.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Well versed in performing simple bookkeeping activities including balance of cash accounts.
  • Perform bookkeeping activities, such as balancing accounts and maintaining proper billing.
  • Performed bookkeeping activities, such as balancing account and making deposits.
  • Perform simple bookkeeping activities, such as balancing cash accounts.
  • Performed bookkeeping activities: nightly audits.
  • Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.Payroll, employees schedules and outside sales.
  • Keep records of room availability and guests' accounts Perform bookkeeping activities and conducting nightly audits.
  • Issued room keys Responsible for performing simple bookkeeping activities like balancing cash accounts.
  • Registered and posted bills to customer's account * Performed daily bookkeeping activities
  • Perform simple bookkeeping activities, such as balancing cash accounts, credit cards,direct bill, and clc.

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16. Customer Complaints
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average Demand
Here's how Customer Complaints is used in Front Desk Clerk jobs:
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Verified customer complaints and processed repair orders.
  • Assessed validity of customer complaints.
  • Worked at the front desk, taking care of customer complaints, answering phones, logging things into a computer.
  • Managed Guests' Accounts, Reservations/Sales, Night Audit/Balance Day's End Records * Resolved Customer Complaints & Concerns.
  • Provided quality customer service, resolved customer complaints, requests for refunds, exchanges, and adjustments.
  • Address any customer complaints and deal with issues like room changes or booking extensions or reductions.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Resolved any customer complaints and followed through with all guest request.
  • Handled customer complaints and concerns in a timely and courteous manner.
  • Handled customer complaints, questions, and concerns.
  • Resolve customer complaints regarding sales and service.
  • Resolved customer complaints and answer guest inquiries.
  • Determined possible causes of customer complaints.
  • Answered calls and resolved customer complaints Performed all financial transactions, reconciled daily revenue, and prepared reports for accounting
  • Provide assistance in handling customer complaints, involving management as necessary.
  • Required ability to handle customer complaints and needs while on duty Responsible for daily and night audits
  • Resolve customer complaints, be able to multi-task and work well under pressure.
  • Administered the front desk duties and interacted with guests every day Resolved customer complaints
  • Resolved customer complaints in a timely manner.

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97 Customer Complaints Jobs

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17. Office Supplies
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average Demand
Here's how Office Supplies is used in Front Desk Clerk jobs:
  • Maintained adequate inventory of office supplies.
  • Answer phone calls, inventory on all office supplies, and handles cashier in mini store.
  • Maintained office supplies & handled incoming and outgoing mail, fax and other shipping items.
  • Performed Night Audit during graveyard shift, stocked and organized office supplies and suite shop.
  • Request front desk stationary and office supplies via e-mail; stock when received.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Inventory and order medical, lab, or office supplies or equipment.
  • Maintained forms and office supplies required for front desk activities.
  • Maintained office supplies by checking stocks and placing orders.
  • Managed office supplies, vendors, organization and upkeep.
  • Ordered office supplies for department on a regular basis.
  • Ordered and maintained an inventory of office supplies.
  • Order Office supplies on demand.
  • Managed and maintained office supplies.
  • Ordered office supplies and merchandise.
  • Order Office Supplies from On-Line Quill Account.
  • Provided administrative support with payroll timesheets, mailings, office supplies, and parking.
  • Order office supplies monthly Distribute incoming mail and manage outgoing correspondence.
  • Directed phone calls Handled clerical work Ordered office supplies when running low
  • Order office supplies Assist manager when needed Answer phones

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8 Office Supplies Jobs

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18. Guest Registration
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average Demand
Here's how Guest Registration is used in Front Desk Clerk jobs:
  • Managed guest registration and room assignments while accommodating special requests.
  • Processed guest registration including all forms of payment and identification.
  • Insured proper logging of guest registration and special accommodations.
  • Process guest registration including credit card authorization.
  • Managed guest registrations into the hotel, performed customer service duties and assisted sales representatives with special hotel promotions.
  • Front Office associates are responsible for the guest registration process and communication of hotel services and promotions.
  • Performed all guest registration duties, room assignments and checkout duties while providing outstanding customer service.
  • Handled guest registration, check-ins, check-outs, room assignments and accommodating any special request possible.
  • Handled guest registrations for incoming guest and balanced daily cash and debit receipts for company.
  • Coordinated high-volume periods of phone calls, guest registrations, and customer service activities.
  • Greeted and handled guest registration and room assignments, accommodations and special request.
  • Secured guest reservations and accommodations, guest registration and guest services.
  • Entered all guest registration, payment, and refund data.
  • Maintained and controlled all guest registration forms and information.
  • Verified guest registration, credit check information and address.
  • Handle guest registration, check-in's and check-outs.
  • Process guest registrations, including collecting payment.
  • Ensured guest satisfaction by promptly taking care of all requests Quickly learned proprietary computer program for guest registration
  • Handled guest registration and room assignments; pre-registrations, blocking reservations and cancellations.
  • Answer inquiries pertaining to hotel services, guest registration, Review accounts and charges with guest during the check out process.

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19. Registration Process
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Here's how Registration Process is used in Front Desk Clerk jobs:
  • Maintained historical accounts of client based information including registration processes, comprehensive patient accounts, and medical conditions.
  • Managed registration process & handled guest check-ins and checkouts appropriately.
  • Carry out completion of registration process by routine data entry
  • Manage the registration process appropriately.
  • Explain amenities and facilities provided by the hotel addressing their needs, and handling registration process.
  • Assisted new customers in booking appointments with sales representatives and managed the registration process.
  • Ask if guests have a prior booking, and manage the registration process.
  • Complete the registration process by inputting and retrieving information from a computer system.
  • Manage the Registration process, compute bills, and take payments.
  • Manage the registration process and record guest comments and complaints.
  • Greet guest and complete registration process-Imputing and retrieving info.
  • Manage the registration process and issue room keys.
  • Greeted guests and completed the registration process.
  • Greet and manage the Registration process.
  • Managed the registration process; asked for identification and ensure that the provided credentials are accurate.
  • Greet guests as they arrive Manage registration process, guest's check-ins and check-outs.
  • Manage customer registration process on java database Balance cash and generate account reports Manage customer, maintenance, and housekeeping help tickets
  • Managed the registration process Verified Guest reservations Finalized nightly audit of hotel accommodations and inventory
  • Manage the registration process Balance cash and generate accounting reports Handle guest check ins and check outs appropriately
  • Manage registration process Handle guest check in &outs Take reservations over the phone

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748 Registration Process Jobs

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20. Telephone Switchboard
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average Demand
Here's how Telephone Switchboard is used in Front Desk Clerk jobs:
  • Can fill the functions of a Receptionist and schedule appointments as a main or secondary responsibility and operate a telephone switchboard.
  • Transmit and receive messages, using telephone switchboard, also, order office supplies for the back office and front desk.
  • Operated telephone switchboard to answer, screen and forward calls, providing information and making reservations.
  • Transmit and receive messages using telephone switchboard operator- Answer multiple phone line switchboard.
  • Operated telephone switchboard to connect incoming calls, and to answer in-house calls.
  • Transmitted and received messages, by using a telephone or telephone switchboard.
  • Operated telephone switchboard using proper telephone etiquette at all times.
  • Operated telephone switchboard to answer, screen and forward calls.
  • Transmitted and transferred guest's messages using telephone switchboard.
  • Control the telephone switchboard and perform simple bookkeeping.
  • Transmitted and received messages, using telephone switchboards.
  • Answer telephone switchboard and process calls and messages.
  • Utilized a multi-line telephone switchboard system and processed numerous daily calls.
  • filed, assisted in operation of telephone switchboard, scheduled reservations for guests, received money, and handled guest inquiries.
  • Conducted nightly audits (posting charges to room) Transmit and receive messages, using telephones or telephone switchboards.
  • Date-stamped, sorted and racked incoming mail and messages Transmitted telephone messages, using telephone switchboard.
  • Operated telephone switchboard to answer calls, provide information, take messages and scheduleappointments.
  • Answered and switched a busy, multi-line telephone switchboard.
  • Control telephone switchboard * Receive incoming mail and packages * Check-in guest, renew extended stay guest
  • Perform the work of a advance reservation agent, cashier, and telephone switchboard operator.

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21. Medical Records
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average Demand
Here's how Medical Records is used in Front Desk Clerk jobs:
  • Maintained and safeguarded medical records according to company policy and procedure.
  • Maintained patient medical records and ensured all documents were updated.
  • Scan any documentation needed in patient's files as medical records from other providers, labs or diagnostic test results.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.
  • Transmit correspondence and medical records by mail, e-mail, or fax.
  • Maintain medical records, technical library, or correspondence files.
  • Responded to written and telephone requests for medical records.
  • Assisted with medical records and billing inquires.
  • Obtain and send out medical records.
  • Managed patient files and medical records.
  • Answer phones, medical records.
  • Handled daily patient scheduling, answering telephones, and coordinating doctor/patient schedules Responsible for patient medical records
  • answer phones, confirm and schedule appointments, process payments, organize medical records, prepare and mail patient billing statements.
  • Front Desk, Verification of Insurance, Maintaining Medical records, and Medical billing,Scheduling Appointment
  • Checked patients in at Front Desk Answered phone calls Processed Medical Records
  • Prepared medical records for charge entry and insurance verifications using Medisoft Software.
  • Prepare patients for their doctor visit Handle medical records Sorting and filing Assist doctors when needed
  • Answered telephone/scheduled appointments Scheduled hospital procedures Called in prescriptions Posted payments Assembled, analyzed and completed medical records
  • Schedule appointments File paperwork Assist customers Answer 3 line phone Type 45wpm File medical records
  • answered phones scheduled patient appointments pulled/filed patient charts confirmed appointments medical records assisted staff with miscellaneous duties verified insurance benefits and copays

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241 Medical Records Jobs

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22. Hotel Switchboard
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average Demand
Here's how Hotel Switchboard is used in Front Desk Clerk jobs:
  • Manage accurate accounting of all rooms, operate hotel switchboard, take calls and provide information and transfer calls.
  • Operate hotel switchboard, manage accounting of all rooms, take reservations by phone, email and in person.
  • Operate hotel switchboard, take calls and provide information and transfer calls to the right department.
  • Answer hotel switchboard and handle mails, messages, faxes and wake- up calls accurately.
  • Listened to and resolved guest complaints, via operating the hotel switchboard or PBX.
  • Operate hotel switchboard and manage in-house calls as well as off property calls.
  • Operated the hotel switchboard, accepting and transferring calls to the appropriate destination.
  • Operated hotel switchboard, telephone etiquette, provided information and toiletries to guests.
  • Operate hotel switchboard, take calls and provide information and transfer calls.
  • Operated hotel switchboard, ensuring that all calls are correctly handled.
  • Answer hotel switchboard and messages, faxes and wake-up calls accurately.
  • Answered hotel switchboard took reservations and transferred calls to accurate departments.
  • Operated hotel switchboard, answered calls and transferred as needed.
  • Operated hotel switchboard, received and routed calls.
  • Answered calls on the hotel switchboard.
  • Handle guest check-ins and check-outs appropriately Operated hotel switchboard, answered calls and provided information and transferred calls.
  • Transferred calls or took messages when necessary * Operated hotel switchboard for incoming calls
  • Handle check in/check out process Responsible for running the hotel switchboard operations.
  • Greet guests as they arrive Manage registration process Operate hotel switchboard, take calls and provide information
  • Greet guests into the hotel Operate hotel switchboard Manage the registration process Take reservations Compute bills and take payments

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23. Special Requests
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average Demand
Here's how Special Requests is used in Front Desk Clerk jobs:
  • Balance daily reports (number of groups, classes), identify any special requests, and check reports for accuracy.
  • Directed guests in the use of the hotel's facilities and functions and helped fulfill guests' special requests and needs.
  • Assisted guests in all needs and requests, including arrival and departure, transportation needs, and special requests.
  • Provide outstanding customer service while registering/booking guests in and out of their rooms and accommodating any special requests.
  • Handled all front desk responsibilities: troubleshooting issues, responded to client inquiries, issues and special requests.
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
  • Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
  • Checked for any online reservations arriving that day and make accommodations for any special requests.
  • Issued room keys and assisted guests with any special requests during their visits.
  • Run daily reports, ID special requests, check reports for accuracy.
  • Communicated with all departments regarding in house VIPs and special requests.
  • Assisted guests with any special requests during their visits.
  • Provided accommodations for special requests by guest.
  • Accommodate gas with any special requests.
  • Assisted guests with special requests.
  • Accommodate the guests special requests.
  • Run daily reports number of arrivals, departures, identify any special requests, and check reports for accuracy.
  • Cleaned guest rooms, turn down beds, did special requests for VIP's , weddings...
  • Handle guest registration and room assignments Accommodating special requests whenever possible Handle guest check-ins/check-outs in accordance with hotel credit/cash handling.
  • Operated a multi-line telephone system Processed guests payments and special requests Followed company policy regarding check-in/check-out procedures

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2 Special Requests Jobs

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24. Escort Instructions
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average Demand
Here's how Escort Instructions is used in Front Desk Clerk jobs:
  • Greeted, registered, and assigned rooms to guests, including Issuing room keys and escort instructions to bellhops.
  • Issued room keys and escort instructions to bellhop, Picked up articles for laundry and valet service.
  • Make and confirm reservations *Issue room keys and escort instructions to bellhops *file and maintain records
  • Issue room keys and escort instructions to bellhops and any special requests to housekeeping.
  • Issue room keys and escort instructions of the hotel.
  • Issued room keys and escort instructions to bell hops.
  • Issued room key and escort instructions to hotel guests.
  • Issue room keys and escort instructions to bellhops.
  • Issue room keys and escort instructions to guests Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Greeted, registered and assigned rooms for rental Issued room keys and escort instructions to bell hop.
  • Issue room keys and escort instructions.Transmit and receive messages, using telephones or telephone switchboards.
  • Make and confirm reservations over phone and in person.Issue room keys and escort instructions.
  • See more occupations related to this task.Issue room keys and escort instructions to bellhops
  • Make and confirm reservations.Issue room keys and escort instructions to bellhops.
  • Issued keycards and escort instructions to bellhops.
  • Issue room keys and escort instructions to bellhops.Keep record of room availability andguests' accounts, manually or by using computers.

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25. Room Charges
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average Demand
Here's how Room Charges is used in Front Desk Clerk jobs:
  • Post room charges, food and beverage charges, phone charges, collect payment following all cash handling procedures as required.
  • Registered hotel guests, issued room keys, and processed guest payment for room charges such as food and beverage.
  • Processed and worked on all payments types such as room charges, cash checks, debit or credit.
  • Processed various payment types for room charges including cash, check, debit and credit.
  • Proceeded guest payments from room charges, food and beverage charges, and phone charges.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Processed guest payments for room charges, along as food and amenity charges.
  • Post room charges; receive payments; issue room keys and provide receipts.
  • Post charges such as room charges and entertainment to the guest account.
  • Registered guests and processed payments for room charges and issued room keys.
  • Posted charges room charges to system and manual ledger.
  • Post room charges and taxes to guest accounts.
  • Processed guest payments for room charges.
  • Processed payments for room charges (room, food, beverage, movie, phone, etc.).
  • Post, adjust, and correct room charges.
  • Review room charges for the next day.
  • Developed documents and resolved overpayment of room charges.
  • Greeted and registered guests and issued room keys.Processed guest payments for room charges, food and beverage charges and phone charges.
  • Process guest payments for room charges, phone charges Referred guest to local restaurants, and attractions.
  • Receive and post payments for room charges, incidentals, and waterpark.

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26. Room Rates
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average Demand
Here's how Room Rates is used in Front Desk Clerk jobs:
  • Welcome and register all guest checking in and out of the resort as well as offer different services and room rates.
  • Assisted guest by telephone or in person with room rates or any other questions about the hotel or surrounding area.
  • Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
  • Maintained knowledge of hotel services, hours of operations, room rates, special packages and promotions.
  • Printed emergency reports and verified room rates for all in house guests including complimentary rooms.
  • Worked night audit shift alone, keeping track of accounts receivable and room rates.
  • Processed guests arrivals and departures offer services and room rates via telephone & online.
  • Helped management come up with different room rates for the different seasons.
  • Implemented group sales and room rates to increase daily and monthly sales.
  • Provided quotes for room rates and up sold to guests when possible.
  • Interacted with guests as they ask questions regarding room rates and availability.
  • Remain current on room rates, room availability and emergency procedures.
  • Provide quotes for room rates and up-sell the guest when possible.
  • Welcome and register guests, offer services and room rates.
  • Answered telephone and over-the-counter inquiries regarding room rates, menities, and services within the hotel and issued keys to guests.
  • Operated by McKibbon Hotel Management Provide quotes for room rates and up-sell the guest when possible.
  • Coordinated front-office activities of hotel and resolve problems Managed and oversaw setting or room rates.
  • Handled the front desk operations for this busy motel assisting customers with room rates, accommodations and general motel information.
  • Welcome,register guests,offer them services and room rates.
  • Answer all phone calls Fax hotel report papers Make money drops Explain room rates to guest Check guest in and out

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32 Room Rates Jobs

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27. Greeting Guests
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average Demand
Here's how Greeting Guests is used in Front Desk Clerk jobs:
  • Act as the first representative of the company by greeting guests with friendliness and the desire to meet their particular needs.
  • Worked the front desk of the hotel, greeting guests when they arrived and checked them in to their rooms.
  • Assisted in, booking, editing, and canceling reservations, while greeting guests and delivering exceptional customer service.
  • Meet and greeting guests with a beverage; answer phones, handle company inquiries; sort and distribute mail.
  • Provide excellent service to clients through answering phone calls, setting and preparing appointments, and greeting guests upon arrival
  • Provided a friendly, courteous atmosphere as the first point of contact when meeting and greeting guests.
  • Check guest in give out keys answer questions call rooms light paper work greeting guests and ECT.
  • Executed daily operations of greeting guests, registering and assigning rooms to guests, issuing keys.
  • Assisted occasionally in the role of Breakfast Host; greeting guests, seating them and clearing tables
  • Provide a friendly, welcoming experience by greeting guests as they enter the hotel.
  • Position description - Greeting guests, checking them into their respective rooms.
  • Worked as a front desk clerk handling administrative duties and greeting guests.
  • Key responsibilities included acknowledging and greeting guests at the front desk.
  • Front Desk meeting and greeting guests as they check in/out.
  • Front desk, answering calls, greeting guests, filling,.
  • Managed receptionist area by greeting guests and managing multi-line phone while simultaneously responding to in person requests for information.
  • handled front office reception and administration duties, including greeting guests, answering phones, and sorting and distributing mail.
  • Managed reception area, greeting guests and responding to telephone Booked reservation, checked in guests
  • Front Desk, Greeting Guests, checking them in and out.
  • Multi-tasked by greeting guests while conducting check-ins, check-outs, and tours providing a welcoming experience while collecting payment and keys.

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317 Greeting Guests Jobs

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28. In Guests
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Here's how In Guests is used in Front Desk Clerk jobs:
  • Major duties included checking in guests, making reservations, providing information, and the points of interest in the park.
  • Checked in guests and assisted with their needs -Hit nightly goals of rooms to sell, as well as reward cards goals
  • Checked in guests with and without reservations using Profit Manager at times dealing with copious amounts of cash.
  • Answer phones, provide customer service, problem solving, checked in guests, cash handling.
  • Front desk clerk checked in guests cleaned up office and lobby and customer service with a smile
  • Check in guests, make sure daily list for housekeepers are evenly made.
  • Checked in guests, assigned room numbers and handled other requests as needed.
  • Checked in guests, organized back office, and ran department audits.
  • Checked in guests, set up reservations, perform front desk duties.
  • Receive and Register walk in guests as well as complete phone reservations.
  • Greeted and checked in guests using Check-Inn program.
  • Sign in guests as needed.
  • Run the front desk at a hotel, checking in guests, etc.
  • greet and check in guests and children, call parents for payment s and/or notices.
  • Check with other properties on rates and availability daily to further assist walk in guests.
  • Front Desk Checked in guests, rented rooms, set-up breakfast, counted drawer
  • Check in Guests, Cashier, Housekeeping, Customer Service, Credit Card machinr Cashier and day cook
  • Check in guests take payment , answer service calls , complete night audit
  • Light office duties * Checking in guests * Cleaning rooms * Account management for guests
  • checked in guests balanced cash audited accounts

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29. Out Guests
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Here's how Out Guests is used in Front Desk Clerk jobs:
  • Provide excellent customer service * Making reservations * Checking in/out guests; and making sure their stay is pleasant
  • Accomplished tasks such as checking in and out guests, making reservations, being room attendant, etc.
  • Checked in and checked out guests, answered phones and booked reservations, deposited shift bank.
  • Greeted, registered, assigned rooms and checked out guests while providing outstanding customer service.
  • Checked in/out guests into the Inn as well as create new reservations over the phone.
  • Worked Front Desk checking in/out guests, ordering, inventory, reservations and bookkeeping.
  • Answered all incoming phone calls, checked-in and out guests, made guest reservations.
  • Answered various questions from business and consumer customers and checked in/out guests.
  • Cash out guests with tickets for car was or lube service.
  • Check in and out guests per company guidelines.
  • Front desk duties included checking in /out guests.
  • Greeted and Checked-in/out guests to rooms.
  • Greet, check-in, and check-out guests.
  • Check in and out guests.
  • Check in/out guests and perform reservations * Open/Close shifts * Process credit card and other payments
  • Check in and out Guests Filing paperwork Washing/Drying towels and sheets
  • Direct Customer Service Check-In/Out Guests Process All Payments
  • Check in/out guests Assist guests with a variety of services Perform night audit accounting and daily bank deposits Maintain timecards for motel
  • Check in/out guests Assist guests with a variety of services Perform night audit accounting Maintain timecards for the hotel
  • Answered phones take reservations Check in & out guests Give customer service when needed Wash & fold laundry Take pool tests

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30. Breakfast Area
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low Demand
Here's how Breakfast Area is used in Front Desk Clerk jobs:
  • Check in/out guests * Run breakfast area - keeping it stocked and clean * Keeping general area clean and tidy
  • Breakfast hostess position: I prepared, served, restocked, and cleaned up breakfast and breakfast area.
  • Maintained the proper appearance of the lobby and public areas such as the complimentary breakfast area.
  • Set up the breakfast area and made sure all items stayed full.
  • Set up breakfast area for Guest & Fold towels as needed
  • Make sure lobby is cleaned and stocked for breakfast area.
  • Set up continental breakfast area in the mornings.
  • Clean and maintain breakfast area and kitchen.
  • Maintain lobby, breakfast area and outside facility
  • Help set up/take down the breakfast area.
  • Assisted in breakfast area when needed.
  • Prepared morning breakfast area for guests.
  • Maintained the breakfast area and trash.
  • Greeted guests with check-in and check- out Maintained breakfast area and lobby
  • Keep breakfast area clean while attending to guests needs.
  • Check in/out guest Reservations Maintained Breakfast area
  • Check In and out guest Report Data Sheets Clean breakfast area
  • Front Desk - Night Audit Night audit, run reports Fold and wash laundry Clean the breakfast area and prep coffee.
  • Handle reservations *Stock & maintain breakfast area *Check ins & check outs *Room inspection *Customer service
  • Booked Reservations Processed Payments Assigned Rooms Answered Phones Filed Paperwork Cleaned and Stocked Breakfast Area

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31. Room Reservations
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low Demand
Here's how Room Reservations is used in Front Desk Clerk jobs:
  • Controlled daily operations, including arrivals, departures and room reservations.
  • Handle room reservations by telephone communication.
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
  • Book guest reservations, keep an inventory of room reservations, and assign guests rooms based on preferences and availability.
  • Check guests in/out of system, help customers book their room reservations, answer calls, handle payment, etc
  • Scheduled and kept records of conference room reservations, and assisted with data entry and other clerical support.
  • Changed guest room reservations and kept abreast of hotel available rooms, rates, promotions and special packages.
  • Received and processed room reservations from the telephone, the mail, and the central computerized system.
  • Receive and schedule room reservations in person or by phone and enter reservation in the computer system.
  • Greeted customers and used computer database to update information for event rentals or guest room reservations.
  • Answered telephone calls * Made room reservations * Filed paperwork * Assisted customers with reservations
  • Managed incoming phone calls to establish room reservations and provide assistance to residing guests.
  • Handled room reservations and checked guest in and out using different computer based systems.
  • Make room reservations, cancellations, confirmations and registrations based on guest requests.
  • Answered phones, booked room reservations, walk in and over the phone.
  • Keep occupancy records; take, confirm, or change room reservations.
  • Answer phones and make over the phone room reservations for potential guests.
  • Handled room reservations, arrivals and departures for 78-room hotel.
  • Make room reservations Provide information to guest Receive payments for services
  • Processed room reservations Checked guests in and out of hotel Assisted with billing questions Coordinate shuttle reservations

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4 Room Reservations Jobs

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32. Room Assignments
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low Demand
Here's how Room Assignments is used in Front Desk Clerk jobs:
  • Maintain records of room assignments and other registration-related information on computers.
  • Organized daily housekeeping room assignments.
  • Maintained an inventory of vacancies, reservations, room assignments, registered arriving guests and assigned rooms.
  • Maintain an inventory of vacancies, reservations, and room assignments using computerized and manual systems.
  • Checked guests in and out, answered phone, took reservations and made room assignments.
  • Completed reservation requests and managed room assignments to optimize utilization of the various room types.
  • Assigned and prepared room assignments ahead of planned check-ins, ensuring quick and pleasant transactions.
  • Oversee group room assignments and guest accounting, front desk procedures and guest accounting.
  • Performed front desk duties such as guest check-ins, payments, and room assignments.
  • Greet and register guests and provide room assignments accommodating and all special request.
  • Served guests by completing registration; controlling room assignments.
  • Maintained inventory of vacancies, reservations and room assignments.
  • Greeted and registered guests and assisted in room assignments.
  • Take reservations, make guest room assignments.
  • Compiled room assignments for 6 housekeeping personnel.
  • Performed guest registration and room assignments.
  • Greet, register and make guests room assignments, issuing room keys, transmitting and receiving telephonic and electronic messages.
  • Cash handling, established reservations, answered telephone calls, completed check-outs, room assignments, sceduled room service.
  • Handle guest reservations and room assignments;pre-registrations, blocking reservations and cancellations.Insure accurate billing and payments.
  • Assisted customers with check in process and room assignments Customer service and resolving customer needs/complaints Answered phones and greet guests

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33. Common Areas
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low Demand
Here's how Common Areas is used in Front Desk Clerk jobs:
  • Provide general housekeeping of common areas and assist housekeeping staff with room turn-over operations.
  • Performed all duties as required to keep the hospital, clinics, common areas and offices clean and safe.
  • Clean and maintain main office and common areas, such as restocking supplies and disposing of trash.
  • Clean and maintain lobby and common areas, such as restocking supplies and sorting through equipment.
  • Clean furnishings, carpets, shovel snow from walkways and maintain common areas within the hotel.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Maintained the cleanliness of the lobby and other common areas of the hotel.
  • Inspect the hallways and common areas and make sure it s clean.
  • Conduct periodic security scans of hotel property and common areas.
  • Maintain lobby, guest restrooms, and other common areas.
  • Restocked food, drinks, and towels in common areas.
  • Performed nightly lock down of common areas and restaurant.
  • Key holder, maintain lobby and common areas.
  • Cleaned common areas and restrooms.
  • Perfomed general maintenance duties as well as front desk concierge and housekeeping in guest rooms and common areas.
  • Clean and maintain lounge and common areas, such as restocking supplies and lounge amenities.
  • Cleaned and maintained lobby and common areas, restocking supplies as needed.
  • Cleaned,swept, and vacuumed common areas.
  • Take reservations check in and out take payment clean common areas maintain pool ..breakfast bar ..wash dry food laundry
  • Make and confirm reservations Greet, register, and accommodate guests Clean and maintain lobby and common areas

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3 Common Areas Jobs

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34. Appropriate Departments
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low Demand
Here's how Appropriate Departments is used in Front Desk Clerk jobs:
  • Contacted appropriate departments for any special services needed.
  • Submitted payments to appropriate departments/ personnel.
  • Assist patients on billing, scheduling, and demographic changes, filing, answering phones directing calls to appropriate departments.
  • Refer and report customer inquiries and complaints to the appropriate departments and offered free items and service to dissatisfied customer.
  • Handled all in-house calls and communicated guest comments, complaints, and requests to the appropriate departments and managers.
  • Record daily guests'comments, requests, concerns and communicate to appropriate departments to ensure guest satisfaction.
  • Greeted Visitors and directed them to appropriate Departments or Patient's rooms to visit.
  • Received and distributed mail, faxes and packages to guest and appropriate departments.
  • Greet and assist the public, direct guest to the appropriate departments.
  • Refer guests to appropriate departments to resolve complaints or provide suggestions.
  • Answer multiple phone lines and direct them to appropriate departments.
  • Refer guests to appropriate departments when problem is reported.
  • Logged trouble calls and ensured appropriate departments were notified.
  • Refer guests to appropriate departments to resolve complaints
  • Transfer calls to appropriate departments/guests.
  • Greeted and directed walk-in customers to appropriate departments and employees Answered incoming calls, took messages between various departments.
  • Refer guests to appropriate departments to resolve complaints or provide suggestions Compute bills and take payments.
  • Answered multi line phone, directing phone calls to the appropriate departments.
  • Direct calls, mail, and messegaes to appropriate departments.
  • Provided front-desk representation, clerical support and exceptional customer service Answered multi-line telephones and directed calls to appropriate departments.

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35. Room Key
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low Demand
Here's how Room Key is used in Front Desk Clerk jobs:
  • Accommodated the hotel by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages.
  • Greet, Answer telephones, check in and check out guest, assign room keys, count drawer before shift begins.
  • Assist hotel guests with check-ins and check-out, make room keys, answered guest questions, answer the phones, make reservations
  • Register and assign rooms to guests; check in and checkout procedures such as issuing room keys.
  • Handle guest check-ins and check-outs, appropriately Provide guests with room keys, and call for bellboys.
  • Issued room keys, date stamps, sorted, and rack incoming mail and messages.
  • Processed guest check-ins by confirming reservations, assigning room, and issuing room key.
  • Registered guests, greeted every visitor, logged requests and issued room keys.
  • Provide guests with room keys and call for bellboys.
  • Greeted and registered guests and issued room keys.
  • Provide guests with room keys.
  • Activate and file room keys.
  • Code and issue room keys.
  • Issued room keys to guests.
  • Processed daily reservation paperwork and created room keys for scheduled arrivals.
  • Issue room keys and instructions to students Keep records of room availability and student accounts, manually or using computers.
  • Accommodated hotel patrons by registering and assigning rooms to guests, issued room keycards, transmitted and received messages.
  • Greet all guest in a courteous and professional manner, logged request, and issued room key.
  • File room keys ( only for manual room key hotels) Knows how to use front office equipment.
  • Processed reservations Maintenance of front lobby Issued room keys Checked customers in

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36. Preventative Maintenance
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low Demand
Here's how Preventative Maintenance is used in Front Desk Clerk jobs:
  • Developed an effective preventative maintenance schedule for all shop equipment.
  • Perform preventative maintenance on building and equipment.
  • Keep accurate records regarding preventative maintenance, work orders, refurbishing, annual inspections, and inventories.
  • Maintain the Rooms Preventative Maintenance Program and consistently keep updated records on file.
  • Perform regular servicing and preventative maintenance procedures on all bowling equipment.
  • Perform maintentance on all of Motel 6(89 rooms) Perform daily preventative maintenance.

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1 Preventative Maintenance Jobs

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37. PBX
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low Demand
Here's how PBX is used in Front Desk Clerk jobs:
  • Provided customer service via Guest check in/out - general cashier - PBX operator - general concierge duties
  • Provide gracious and efficient telephone service as it relates to general PBX services.
  • Deliver concierge and PBX services as well as services across the front desk.
  • Operate PBX and transfer calls as needed to designated guest or management.
  • Obtained experience working PBX, Bellmen, Front Desk and Night Audit.
  • Checked guests in and out, oversaw reservations, handled PBX.
  • Answered phones and routed calls using PBX switchboard system.
  • Started at the company as a PBX switchboard operator.
  • Work PBX station, take messages and reservations.
  • Answered incoming calls on the PBX system.
  • Covered shifts in reservations and PBX.
  • Provided relief to hotel PBX operator.
  • Hired on as a PBX Operator.
  • Group reservations, PBX, MOD.
  • Front Desk, concierge, pbx, cash handling, customer service, excellent communication skills and computer skills
  • Answer multi-line phones; PBX to route calls, take messages and schedule reservations.
  • Operate a multi-line PBX system in an efficient and timely manner.
  • Answered multi-line phone PBX systems.
  • Trained operators on the proper use of the PBX system Observed and monitored staff performance to ensure efficient Operation.
  • Performed guest service and reservation via pbx multiline telephone system.

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38. People
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low Demand
Here's how People is used in Front Desk Clerk jobs:
  • Help people that do not speak English to communicate with my Co-workers that do not speak Spanish.
  • Manage the visitor register to keep record of people who visit the spa on a daily basis.
  • Answered multiple phone calls daily and assisted many people with getting government assistance for living expenses.
  • Help individuals with questions/ issues, be social and make people feel welcomed.
  • Answered phone, made reservations checked people in and out processed reports and more
  • Direct people to the correct buildings/rooms they are looking for.
  • Major part of my job was working with people.
  • Strengthened my people skills and knowledge of the hospitality industry
  • Handle phone calls from people calling in sick.
  • Checked people out at end of their stay.
  • Checked people in and out of the hotel.
  • Route calls to specific people.
  • Cash out people when necessary.
  • Checked people in and out.
  • Checked people into the hotel.
  • worked front desk checking people in to the hotel and checking them out.
  • Service Orientation Actively looking for ways to help people.
  • Prepare the nightly audit Sell rooms to walk-ins, book reservations and check people in Customer service
  • Answer phones and operate a multi-line switchboard..: Route calls to specific people within the company.
  • Greet people as the enter the Houlton Higher Education Center.

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9,357 People Jobs

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39. Lobby Area
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low Demand
Here's how Lobby Area is used in Front Desk Clerk jobs:
  • Prepared reservations, checked guests in and out, provided hospitality to guests, and kept lobby area clean and appealing.
  • Maintained a clean and safe front desk and lobby area, such as vacuuming and cleaning counters.
  • Executed essential office duties such as faxing, filing, data entry and maintenance of lobby area.
  • Check in guests, keep lobby area neat and clean, prepare and set up breakfast bar.
  • Maintained front desk and lobby area including the coffee station and restocked Suite shop area.
  • Keep the front desk as well as lobby areas clean and well organized.
  • Check in/out guest, fulfill and request and clean front lobby area.
  • Maintain cleanliness of lobby area, restrooms, fitness center, etc.
  • Ensured that lobby area was neat, clean, and always presentable.
  • Clean office, desk area, lobby area and breakfast bar
  • Decorated the lobby area to reflect seasons and special occasions.
  • Maintained constant vigilance of the front desk and lobby area.
  • Ensured lobby area was clean and safe for hotel guests.
  • Maintained lobby area clean and replenished coffee and water.
  • Maintained business center, front desk, and lobby area
  • Maintained cleanliness of lobby area and front desk area.
  • Maintained control and management of lobby area.
  • Maintain a safe, clean lobby area.
  • Keep lobby area clean and organized.
  • Maintain clean and orderly lobby areas.

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40. Bank Deposits
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low Demand
Here's how Bank Deposits is used in Front Desk Clerk jobs:
  • Balanced daily transactions including bank deposits.
  • Handled Incoming calls, mail, online banking, bank deposits, employee files and other duties in the business office.
  • Worked all three shifts and did lots of mangers duties daily bank deposits, night audits, housekeeping services maintenance services
  • Managed cash drawer; ran nightly reports; balanced daily monies and completed bank deposits for different accounts.
  • Answered phones, mail, received payments, balanced daily cash drawers and prepared bank deposits.
  • Execute internal control procedures to include daily activity reports, bank deposits and quarterly cash counts.
  • Perform simple bookkeeping activities such as balancing cash accounts, posting charges and prepare bank deposits
  • Check guest in and out Accounts receivable Direct billing Outside Sales Bank deposits Create work schedules
  • Reconciled daily paperwork for all outlets in the hotel, completed daily bank deposits.
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Processed cash sales and credit card transactions and prepared daily bank deposits.
  • Maintained records and privacy, processed payments, prepared bank deposits.
  • Performed cashier logs and bank deposits at end of each shift.
  • Performed end of the day audits and bank deposits.
  • Audited and balanced daily ledgers and made bank deposits.
  • Balanced cash drawer and made bank deposits.
  • Make bank deposits for the daycare.
  • Balanced hotel, restaurant, and lounge reciepts and made daily bank deposits.
  • Answer phone calls and book reservations * Send in repair orders * Settle credit cards systems * Make bank deposits
  • Applied knowledge of Microsoft Word Checked guests in/out Took reservations via telephone Refunded customers Made bank deposits

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8 Bank Deposits Jobs

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41. Greeting Customers
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low Demand
Here's how Greeting Customers is used in Front Desk Clerk jobs:
  • Front office duties: booking reservations, processing credit and debit card transactions, greeting customers, and accepting customer complaints.
  • Front Desk Clerk checking in medical and recreational customers, greeting customers and doing Medical paper work for first time patients.
  • Front Desk- Responsible for greeting customers, taking payments, writing membership contracts, balancing register, multiple phone lines.
  • Performed all basic office functions such as taking payments, greeting customers, answering telephones, faxing and making copies.
  • Hosted Parties, by greeting customers, taking pictures, taking food orders, and setting up furniture for events.
  • Provide front desk service for center by greeting customers, taking payment, answering phones, transferring phone calls.
  • Deliver superior customer service by acknowledging residents by name, and greeting customers, residents, and guests.
  • Performed front office duties such as greeting customers, answering phones, filing and faxing.
  • Answer and direct phone calls, greeting customers, and showing vendors to meeting locations.
  • Provided excellent customer experience greeting customers and checking them into to there room.
  • Displayed customer service by answering phone and greeting customers at the hotel.
  • Cashier, shift reports, greeting customers, tills, lobby duties
  • Front desk, Phones, Data Entry, Greeting Customers
  • Work the front desk greeting customers as they enter.
  • Well versed in greeting customers.
  • Job Duties: -Greeting customers.
  • Front desk Responsible for taking phone calls, greeting customers, checking in and out clothes, running the register.
  • Front desk clerk * Cleaning Equipment * Greeting Customers
  • Process payments and answer phones .My excellent customer service skills were utilized in greeting customers and resolving complaints.
  • HOUSE KEEPING Greeting Customers Cleaning rooms specifically Folding laundry

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201 Greeting Customers Jobs

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42. Sports Facilities
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low Demand
Here's how Sports Facilities is used in Front Desk Clerk jobs:
  • Help guest with questions regarding the hotel's services, charges, dining facilities, sports facilities and travel directions.
  • Answered inquiries regarding hotel s services, charges, dining facilities, sports facilities, and other travel directions.
  • Answer questions regarding the hotel's services, charges, local restaurants, sports facilities and travel directions.
  • Answer queries regarding services, dining facilities, sports facilities, and travel directions.
  • Answer queries regarding the hotel's services,charges,dining facilities,sports facilities and travel directions.

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43. Seat Guests
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low Demand
Here's how Seat Guests is used in Front Desk Clerk jobs:
  • Greet and seat guests, and present menus and wine lists.
  • Greet and seat guests and always invite them back.
  • Seat guests accordingly and sufficiently.
  • Process paperwork upon guest check-in * Provide a clean commons area * Greet and seat guests and process food orders
  • Greet and seat guests for diningRing sales on cash registerCheck-in/out guests for lodging

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44. Guest Payments
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low Demand
Here's how Guest Payments is used in Front Desk Clerk jobs:
  • Verified and collected guest payments and identification, ensuring all procedures are followed to protect sensitive guest information
  • Processed guest payments for food, beverage, and phone charges, and credit card transactions during the check-out process.
  • Operated a cash drawer whereby processing guest payments via cash, check or credit card.
  • Processed guest payments for room charges using credit card transactions at check -out process.
  • Process guest payments in forms of cash, debit cards, and credit cards.
  • Processed guest payments from room charges, laundry charges, and phone charges.
  • Processed guest payments for room charges and other charges needed.
  • Processed guest payments for various room charges; balance rebates.
  • Processed guest payments, deposits, food and beverage expenses.
  • Process guest payments for room and equipment rental charges.
  • Processed guest payments in a professional and timely manner.
  • Processed guest payments and miscellaneous debts.
  • Processed guest payments and hotel expenses.
  • Accepted and processed guest payments.
  • Processed guest payments -Referred guests to local restaurants and recommended local attractions.
  • Processed guest payments Answered department telephone calls within two rings, using correct salutations and telephone etiquette.
  • Delivered requested items to guests' rooms.Processed guest payments for room charges.Performed concierge services for a three-star, seventy-two-room hotel.
  • Registered incoming guests Processed guest payments Assisted guests with various services.
  • Answered Phones Checked in Guest Entered in all Guest information in the computer Took care of all Guest payments
  • Greet guests check in and check out guests handle guest payments check rooms reservations phone reservations internet reservations

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45. Hotel Rooms
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low Demand
Here's how Hotel Rooms is used in Front Desk Clerk jobs:
  • Check in guest's, Answer phone calls, Schedule/Book hotel rooms, and some light baking.
  • Check people in to hotel rooms, handle billing for rooms as well as all guest needs.
  • Employed Perform light cleaning duties to maintain private hotel rooms in a clean and orderly manner.
  • Welcome guests and assist them professionally and check them in and out of hotel rooms.
  • Assist guest with making reservations accommodations, checking in and out of hotel rooms.
  • Assist in cleaning of hotel rooms as well as all other areas of hotel.
  • Check availability and book reservations for hotel rooms, special events, and restaurant.
  • Checked people into their hotel rooms, showed them what door to use.
  • Promoted and sold hotel rooms online, by telephone, or in person.
  • Booked hotel rooms over the phone and in person.
  • Managed room assignments for 123 hotel rooms and cottages.
  • Worked with online sites to book hotel rooms.
  • Check guests in and out of hotel rooms.
  • Assisted costumers with securing hotel rooms.
  • Check guest in/out of hotel rooms.
  • Cleaned hotel rooms and lobby.
  • Check customers in and out of hotel rooms; cashier; data entry; filing Housekeeping; laundry; breakfast bar
  • Answered questions regarding accomodations and made and confirmed reservations for hotel rooms utilizing the AS- 400 computer system.
  • Ensured hotel rooms and conference rooms were clean and ready for guests.
  • Delivered items to hotel rooms when quest requested them Checked in quest, answered phones, and handled questions Made reservations

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3 Hotel Rooms Jobs

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46. Hotel Reservations
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low Demand
Here's how Hotel Reservations is used in Front Desk Clerk jobs:
  • Booked transportation and hotel reservations, using computer terminal and telephone.
  • Resolve issues with hotel reservations and accommodations upon arrival/departure.
  • Created hotel reservations and registered hotel guests.
  • Checked the guests in and out, made hotel reservations online, customer service and helped balance the books.
  • Make hotel reservations, take payments, Guest check in and check-out, Balance day and close shift.
  • Register and assign rooms to guests, answering inquiries about hotel services, and creating hotel reservations.
  • Handled hotel reservations, handled cash transactions, and made sure our quests were satisfied.
  • Front Desk Make and process hotel reservations, assists guest with check in.
  • Take hotel reservations and check guest in and out of hotel.
  • Attained hotel reservations over the phone and/or in person.
  • Assisted guests with hotel reservations and check-ins.
  • Check in customers to hotel reservations.
  • Process hotel reservations and desk transactions.
  • Initiated hotel reservations for guests.
  • Coordinated business meetings and events Prepared hotel reservations and financial transactions for individuals as well as companies and sports teams
  • Assisted customers with general inquiries and hotel reservations Performed general clerical duties including switchboard operator
  • Assisted guests with hotel reservations and checking in and out of rooms Customer service focus, Handled Money and Security Systems.
  • Maintain timeshare records Take hotel and timeshare payments Book tours and make hotel reservations
  • Answered multi line telephone system Schedule hotel reservations Check guest in and out Obtain payment Maintain shift paperwork
  • rovided Customer Service P Verified and completed hotel reservations Credit card/ auditing Minimum houskeeping Guest check in/outs Cashier

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47. Fax Machines
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low Demand
Here's how Fax Machines is used in Front Desk Clerk jobs:
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Utilize office equipment such as computers, fax machines, printers and scanners to facilitate room reservations for guest.
  • Operated office equipment such as computer, fax machines, Label maker, copiers and printers.
  • Operate photocopiers and scanners, fax machines, voice mail systems, and personal computers.
  • Carried out general office duties such as operating fax machines, photocopying and printing.
  • Answered telephones, operated switchboard, fax machines, copy machines and computer.
  • Frequent use of fax machines, computers, and dealt with money.
  • Operated cash register, printer, copy, and fax machines.
  • Utilized copy and fax machines * Trusted to work without supervision *
  • Operate office equipment, fax machines, copiers, phone.
  • Operate office machines, such as photocopiers and fax machines.
  • Operated office equipment such as copiers and fax machines.
  • Used copy, and fax machines.
  • Operated Copy and Fax machines.
  • Operated copiers and fax machines.
  • Used and coordinated maintenance of office equipment, such as copiers, scanners, fax machines, voicemail systems and computers.
  • Operate office machines, such as photocopiers and scanners, fax machines, voicemail systems and personal computers.
  • Utilized several office-space utilities, such as multi-function phones, printers, fax machines, and computers.
  • Used equipment such as keyboards, telephones, fax machines ,and printers.
  • Used multi-line phones, fax machines, and did routine cleaning, room checks, and breakfast preperation in the morning.

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48. Reception Area
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low Demand
Here's how Reception Area is used in Front Desk Clerk jobs:
  • Maintain a tidy reception area, sort mail, collect and distribute parcels, faxing written correspondence, and filing.
  • Maintained the physical appearance of the reception area in order to present a professional and pleasant entrance to office.
  • Keep the reception area clean and conducive for clients as they wait for their turn to be attended too.
  • Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
  • Maintained safe and clean reception area by complying with procedures, rules, and regulations.
  • Maintain office environment, including reception area, in a safe, clean and orderly.
  • Managed and maintained a clean, warm inviting lobby and front desk reception area.
  • Ensured a neat and clean lobby and reception area for the guests and visitors.
  • Maintained a neat, tidy, and pleasant appearance of the reception area.
  • Manage front office reception area by cleaning and organizing desk and visitor lobby.
  • Maintained a clean reception area, including lounge and associated areas.
  • Maintain reception area in a clean and orderly fashion.
  • Maintain professional front lobby and reception area.
  • Tidy and maintain the reception area.
  • Ensured reception area is tidy.
  • Supplied key cards and building access to employees Maintained the front desk and reception area in a neat and organized fashion.
  • Ensured a good working relationships with colleagues in the reception area and other departments of the hotel.
  • Handled reservations Maintained the front desk and reception area in a neat and organized fashion.
  • Maintain professional and clean front desk and reception area 2.
  • Answered phone calls and operated switchboard Ensured reception area was tidy Coordinated office activities Handed out employee applications

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7 Reception Area Jobs

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49. Direct Calls
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low Demand
Here's how Direct Calls is used in Front Desk Clerk jobs:
  • Greet customers, answer telephone line of 14, direct calls to 7 employees.
  • Answer a 6-line switchboard and direct calls to the proper location.
  • Answer incoming and direct calls to appropriate staff or department.
  • Direct calls to appropriate staff and take messages for residents.
  • Answer telephone, direct calls, and take messages.
  • Answer phones and direct calls according to priority.
  • Answer telephone, screen, and direct calls.
  • Answer telephones and direct calls to appropriate staff.
  • Answer and direct calls to the appropriate person.
  • Direct calls to appropriate individuals and departments.
  • Answer and direct calls as necessary.
  • Recorded guest comments or complaints, referred customers to managers as necessary Answered telephones, direct calls, and took messages.
  • Greet guest, make reservations, block rooms for wedding parties Operate telephones switch boards direct calls to in house guest
  • Answer and direct calls on a multi-line telephone while providing both efficient & courteous customer service.
  • Answer multi-line phone to direct calls to appropriate departments.
  • Answer the phones, direct calls,make appointments
  • Direct calls on a multi-line phone to staff.
  • communicate with customers, employees, and other individuals to answer questions answer telephones, direct calls, and take messages.
  • Direct calls to customers, Checked customers in and out Ensured that customers are satisfied with their stay.
  • Check in and check out guests Answer phones and direct calls Reservations Nightly Audit

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50. Appropriate USE
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low Demand
Here's how Appropriate USE is used in Front Desk Clerk jobs:
  • Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.
  • Explain appropriate use of keys issued and ensured that guest were satisfied with their room.
  • Explain appropriate use of keys and make sure the guest are pleased with their rooms.

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Front Desk Clerk Jobs

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20 Most Common Skills For A Front Desk Clerk

Customer Service

20.6%

Front Desk

17.4%

Guest Satisfaction

13.1%

Credit Card Transactions

8.6%

Night Audit

7.1%

Phone Calls

6.8%

Data Entry

3.8%

Room Availability

3.3%

Telephone Calls

2.4%

Travel Directions

2.0%

Scheduling Appointments

1.9%

Maintenance Staff

1.8%

Guest Accounts

1.7%

Computer System

1.6%

Bookkeeping Activities

1.4%

Customer Complaints

1.4%

Office Supplies

1.4%

Guest Registration

1.3%

Registration Process

1.2%

Telephone Switchboard

1.2%
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Typical Skill-Sets Required For A Front Desk Clerk

Rank Skill
1 Customer Service 16.9%
2 Front Desk 14.3%
3 Guest Satisfaction 10.7%
4 Credit Card Transactions 7.1%
5 Night Audit 5.9%
6 Phone Calls 5.6%
7 Data Entry 3.1%
8 Room Availability 2.7%
9 Telephone Calls 2.0%
10 Travel Directions 1.7%
11 Scheduling Appointments 1.5%
12 Maintenance Staff 1.5%
13 Guest Accounts 1.4%
14 Computer System 1.3%
15 Bookkeeping Activities 1.1%
16 Customer Complaints 1.1%
17 Office Supplies 1.1%
18 Guest Registration 1.1%
19 Registration Process 1.0%
20 Telephone Switchboard 1.0%
21 Medical Records 0.9%
22 Hotel Switchboard 0.9%
23 Special Requests 0.8%
24 Escort Instructions 0.7%
25 Room Charges 0.7%
26 Room Rates 0.7%
27 Greeting Guests 0.7%
28 In Guests 0.7%
29 Out Guests 0.7%
30 Breakfast Area 0.6%
31 Room Reservations 0.6%
32 Room Assignments 0.6%
33 Common Areas 0.6%
34 Appropriate Departments 0.6%
35 Room Key 0.6%
36 Preventative Maintenance 0.6%
37 PBX 0.5%
38 People 0.5%
39 Lobby Area 0.5%
40 Bank Deposits 0.5%
41 Greeting Customers 0.5%
42 Sports Facilities 0.5%
43 Seat Guests 0.5%
44 Guest Payments 0.5%
45 Hotel Rooms 0.5%
46 Hotel Reservations 0.5%
47 Fax Machines 0.5%
48 Reception Area 0.5%
49 Direct Calls 0.4%
50 Appropriate USE 0.4%
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11,494 Front Desk Clerk Jobs

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