Research Summary. Below we've compiled a list of the most important skills for a front desk clerk. We ranked the top skills based on the percentage of front desk clerk resumes they appeared on. For example, 35.8% of front desk clerk resumes contained reservations as a skill. Let's find out what skills a front desk clerk actually needs in order to be successful in the workplace.

  • The most common hard skill for a front desk clerk is reservations. 35.8% front desk clerks have this skill on their resume.
  • The second most common hard skill for a front desk clerk is customer service appearing on 14.4% of resumes. The third most common is night audit on 4.5% of resumes.
  • Three common soft skills for a front desk clerk are communication skills, integrity and interpersonal skills.

Below we've compiled a list of the most important skills for a front desk clerk. We ranked the top skills based on the percentage of front desk clerk resumes they appeared on. For example, 35.8% of front desk clerk resumes contained reservations as a skill. Let's find out what skills a front desk clerk actually needs in order to be successful in the workplace.

15 Essential Front Desk Clerk Skills For Your Resume And Career

1. Reservations

Here's how reservations is used on front desk clerk resumes:
  • Advertised Ramada facilities by creating fliers, arranging promotions, and facilitating group reservations.
  • Worked in the reservation department taking reservations for personal and business accounts.
  • Communicated effectively with guests and new guests for reservations.
  • Make reservations for incoming guests based on availability.
  • Booked guest reservations and arranging travel or transportation.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on front desk clerk resumes:
  • Promoted within one year for superior customer service and technical skills including property management and online travel agency systems.
  • Provided an exceptional customer service experience by assisting guests through an efficient and effective reservation process.
  • Identified current and future customer service requirements by establishing rapport with prospective and existing clients.
  • Provided excellent customer service and update member s account information using various computer applications.
  • Assured highest possible level of guest satisfaction by providing superior customer service.

3. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how night audit is used on front desk clerk resumes:
  • Conducted night audit to reconcile daily monetary activity.
  • Worked as customer service representative and night auditor.
  • Completed night audits at the end of shifts, completed documentation and filing for paper work dealing with the night audit.
  • Answer phone calls, assist guests when they enter the room, take reservations & night auditor when I work midnight.
  • Performed night audit and daily posting * Balancing cash drawer, maintaining daily log, setting wake-up calls * Check-In/Check Out Guests

And if you’re looking for a job, here are the five top employers hiring now:

  1. Hyatt Hotels Jobs (118)
  2. Wyndham Hotels & Resorts Jobs (65)
  3. Hotel Services Jobs (79)
  4. Marriott International Jobs (447)
  5. Extended Stay America Jobs (491)

4. Computer System

Here's how computer system is used on front desk clerk resumes:
  • Recorded personal/confidential information into computer system.
  • Executed and processed all guest check-ins by greeting customer identifying/tagging individual merchandise and entering into the computer system.
  • Operated company provided computer system and software packages required to track all company data and transactions.
  • Worked phone and computer system simultaneously, and obtained other general office duty experience.
  • Insure proper internet information was entered into the computer system correctly.

5. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how room availability is used on front desk clerk resumes:
  • Trained in monitoring room availability using Opera PMS Systems while fostering strong working relationships with all hotel departments.
  • Print daily hotel departure and room availability reports and distributed to necessary staff for maintenance and check-outs.
  • Collected and cataloged records of room availability and guest accounts, manually and/or using computers.
  • Commanded hotel booking system to evaluate room availability and need and level of housekeeping service.
  • Assisted guest with any special requests during their visits Monitored room availability using Opera.

6. Guest Service

Here's how guest service is used on front desk clerk resumes:
  • Audited daily transactions and process payments Responsible for providing quality guest service within the guidelines specified by management.
  • Presented a professional and hospitable image while following company standards and providing excellent guest service.
  • Assisted upper management with maintaining long-term corporate accounts and guest services to exceed expectations.
  • Provide quality guest services consistently and professionally, while performing necessary duties.
  • Communicated with coworkers from other departments to ensure excellent guest service.

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7. Guest Satisfaction

Here's how guest satisfaction is used on front desk clerk resumes:
  • Displayed strong ability to problem-solve and correct inaccurate reservations while accommodating guests needs, resulting in high guest satisfaction.
  • Responded appropriately to guest complaints, solicit feedback and built relationships to drive continuous improvement in guest satisfaction.
  • Oversee guest satisfaction while maintaining front desk responsibilities* Scheduled and computed reservations* Maintain positive customer support throughout all situations
  • Established contact with expected and departed guests concerning special requests for guest satisfaction and lost/forgotten items.
  • Interacted closely with Housekeeping, Maintenance, Engineering and Security Departments to ensure guest satisfaction.

8. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how hotel services is used on front desk clerk resumes:
  • Provided information about hotel services, registration/reservation inquiries and community events in person and via telecommunications.
  • Promoted hotel services with enthusiasm, demonstrating the hotel's superiority
  • Answered general inquiries about hotel services, attractions and accommodations.
  • Provide information about hotel services and facilities to customers.
  • Answered questions regarding hotel services and community activities.

9. Guest Complaints

Here's how guest complaints is used on front desk clerk resumes:
  • Resolve guest complaints and/or requests using creative reasoning to ensure customer satisfaction following up when necessary.
  • Handle all emergency situations affecting hotel including guest complaints and disturbances.
  • Monitored all guest complaints and resolved them successfully and efficiently.
  • Recovered Guest complaints referring guest to managers as necessary.
  • Collaborated with maintenance and housekeeping to resolve guest complaints.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how telephone calls is used on front desk clerk resumes:
  • Developed promotional programs to optimize revenue -Managed and created club memberships -Provided optimal customer service.-Answered telephone calls-Inventory
  • Answered telephone calls and emails Scheduled appointments Welcomed visitor's Maintained offices clean Appearance
  • Answered incoming telephone calls in accordance with clinic procedures; assisting callers accordingly.
  • Received and screen communication including telephone calls and emails when making reservations.
  • Fielded telephone calls and forwarded correspondence to appropriate departments.

11. Room Rates

Here's how room rates is used on front desk clerk resumes:
  • Completed reservation with company objective on occupancy and average room rates.
  • Negotiated room rates to maximize revenue in accordance with established parameters.
  • Welcome and register all guest checking in and out of the resort as well as offer different services and room rates.
  • Greeted guests warmly and provided them the information including room rates, local attractions, room services and others if needed.
  • Established standards for personnel performance, service to patrons, room rates, advertising, publicity, credit, food selection.

12. Hotel Guests

Here's how hotel guests is used on front desk clerk resumes:
  • Accommodate arriving and departing hotel guests with accuracy, efficiency, and professionalism while adhering to management and franchise regulations.
  • Computerized registration of hotel guests, maintaining roster of housekeeping personnel, verifying credit accounts and overseeing guest comfort and security
  • Analyzed, revised and initiated Safety and security procedures for employees/ hotel guests.
  • Provided customer service to hotel guests by answering questions and accommodating requests.
  • Provide strategic business case analysis and forecast support for hotel guest occupancy.

13. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how scheduling appointments is used on front desk clerk resumes:
  • Performed front office task including scheduling appointments, entering personal and insurance information, collecting co-payments and payments for services rendered.
  • Managed the front desk operations by efficiently handling all incoming calls, providing requested information, scheduling appointments and managing calendar.
  • Learned to screening applications for expedited eligibility and set forth for scheduling and rescheduling appointments as required.
  • Directed guests to appropriate departments for scheduling appointments.
  • Front office answering phones and scheduling appointments

14. Guest Accounts

Here's how guest accounts is used on front desk clerk resumes:
  • Monitor guest accounts and notify supervisor of delinquent accounts.
  • Balanced guest accounts and performed nightly audits and bookkeeping activities
  • Maintain reservations, availability and guest accounts.
  • Managed guest accounts manually and systematically.
  • Operate complex hotel phone system, reconcile guest accounts and single source for complaints, problems and inquiries, often simultaneously.

15. Room Charges

Room charge is referred to as the retail price for the sale, possession, or rental of accommodation, before taxes. It is also known as accommodation fees.

Here's how room charges is used on front desk clerk resumes:
  • Balanced all transactions at the end of each shift; cash, credit cards, adjustments, room charges and credits.
  • Post room charges, food and beverage charges, phone charges, collect payment following all cash handling procedures as required.
  • Verified registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
  • Check in and out guest post room charges to guest folios answer and questions and complaints guest may have.
  • Managed front desk operations by assigning guest rooms, reviewing and verifying room charges, and implementing lodging guidelines.
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The eight most common skills based on Front Desk Clerk resumes in 2023.

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List Of Skills To Add To Your Front Desk Clerk Resume

According to recent trends, the most relevant front desk clerk Resume Keywords for your resume are:

  • Reservations
  • Customer Service
  • Night Audit
  • Computer System
  • Room Availability
  • Guest Service
  • Guest Satisfaction
  • Hotel Services
  • Guest Complaints
  • Telephone Calls
  • Room Rates
  • Hotel Guests
  • Scheduling Appointments
  • Guest Accounts
  • Room Charges
  • Office Equipment
  • Process Payments
  • Credit Card Transactions
  • Customer Complaints
  • Room Reservations
  • Guest Registration
  • Room Assignments
  • Guest Reservations
  • Direct Calls
  • PBX
  • Guest Rooms
  • Credit Card Payments
  • Guest Comments
  • Excellent Guest
  • Exceptional Guest
  • Greeting Guests
  • Multi-Line Phone System
  • Hotel Reservations
  • Local Attractions
  • PowerPoint
  • Guest Issues
  • Fax Machines
  • Switchboards
  • Sports Facilities
  • Registration Process
  • Telephone Switchboard
  • Customer Inquiries
  • Hotel Rooms
  • Bank Deposits
  • English Communication
  • Cash Drawers
  • Quality Guest
  • Hotel Switchboard
  • Guest Payments

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Online Courses For Front Desk Clerks

One of the best ways to acquire the skills needed to be a front desk clerk is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since front desk clerks benefit from having skills like reservations, customer service, and night audit, we found courses that will help you improve these skills.

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