Front desk clerk jobs in Lancaster, CA

The Mail Processor will be responsible for receiving, sorting, and processing incoming packages in a fast-paced environment. This role requires strong customer service skills, the ability to work independently, and the physical capability to lift and move packages throughout the shift. The ideal candidate is a self-starter who can stay organized, follow procedures, and maintain a positive attitude. Key Responsibilities: Receive, sort, and process incoming packages. Handle packages safely and efficiently throughout the workflow. Perform extensive lifting, standing, and walking as part of daily duties. Coordinate with team members as needed to complete assigned tasks. Follow proper handling procedures for heavy items, requesting assistance when required. Required Skills: Strong customer service skills. Self-starter with the ability to work independently. Ability to lift up to 50 lbs (assistance available for heavier items). Ability to stand and walk for extended periods. Basic understanding of package handling procedures.

Thompson Hine LLP, an AmLaw 200 firm, is seeking a Litigation Docket Clerk to join our Los Angeles, California office. This position is primarily responsible for providing Litigation docket and case management support to the timekeepers and secretaries in the firm. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Reviews and responds to e-mail directed to the Docket mailbox. Ensures accurate and timely completion of all requests within 24 hours of receipt. Enters and maintains information in the docket software database, calculates due dates, and makes appropriate entries. Ensures any relevant documents associated with a case and/or event are attached in the docket software and linked with the Document Management System. Responds in a timely and efficient manner to requests from attorneys, paralegals, and secretaries regarding case status information via direct communication with the courts and agencies. Performs in-person runs to the various local courts and agencies to execute filings, research case status, obtain copies of documents not available on-line, and pay fees and costs. Follows-up with attorneys to confirm status. Performs electronic filing and on-line research via public access websites, the PACER system, and File & Serve. Responds to Audit Letter Inquiries and provides requesting parties with formal reports on all pending litigation. Obtains and returns receipts to Director of Business Intake related to any case related costs. Identifies and recommends changes to docket policies, procedures, forms, etc. to provide better service and support to timekeepers. Provides back up support to the Docket Manager. Additional duties, as assigned. QUALIFICATIONS Education, Training and/or Experience High school diploma or equivalent required. Associate's degree or higher and/or Paralegal Certificate preferred. Three to five years of law firm experience with docket or similar functions. Knowledge, Skills, and Abilities Computer knowledge: Windows, Internet, typing and data entry skills. Knowledge of Milana, Aderant eDockets, CompuLaw, or other comparable docket software preferred. Knowledge of NetDocuments or other comparable Document Management software preferred. Strong familiarity with the litigation process. Excellent customer service skills and telephone etiquette are mandatory. Ability to develop working relationships and cooperate with various firm departments, attorneys, staff, and court employees. Ability to work independently. Attention to detail and accuracy. General familiarity with the Rules of Civil Procedure for State, Federal and Municipal Courts. Must practice confidentiality at all times. Regular attendance and punctuality are essential functions of this job. Possesses interpersonal skills necessary in order to communicate and follow instructions effectively from a diverse group of clients, attorneys, and staff and is a team player. Ability to handle tasks under pressure. Ability to adjust work schedule to work other hours, as required. Growth mindset to enhance emotional intelligence, empathy and an understanding of inclusion and belonging practices that support managing and collaborating across differences. This position requires the employee to work onsite at a specified Thompson Hine office location based on a schedule determined by the Manager for the benefit of the department and firm. Changes to the location and/or schedule must be approved by the Manager and Human Resources. This position is not eligible for remote work absent the employee's office working in business continuity mode. Compensation is determined upon the market in which the position is located, the responsibilities of the position, the experience and skills of the applicant, and other job-related factors. The estimated salary range for this California position is $63,200 to $95,000. Thompson Hine LLP is an Equal Opportunity Employer that offers competitive wages, and a robust benefits package. Benefit offerings include, but are not limited to, medical, dental, and vision insurance as well as Paid Time Off (PTO). As a Litigation Docket Clerk, you will be directly involved and considered to be within the attorney-client relationship, a position that demands the utmost trust and confidence. Your duties involve access to sensitive and confidential information related to our clients' business and legal matters, which requires assurance of your honestly, trustworthiness and reliability. Further, as part of our contractual, professional, and ethical obligations to our clients, we must ensure that individuals with access to confidential client information meet stringent standards of conduct. Conducting this background check is essential to maintaining our firm's reputation and ensuring compliance with both legal and ethical standards that govern the legal profession. Therefore, Thompson Hine has good cause to conduct a review of your Criminal History. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance. Thompson Hine EEO Policy

Snapshot W2 Temporary Contract Swing Shift $24 - $25 an hour Associate Patient Services Specialist Our client is seeking an Associate Patient Services Specialist to support critical patient registration activities within a fast-paced Emergency Department environment. This role ensures accurate intake, timely insurance verification, and a positive patient experience during high-stress moments, while working evening shifts and providing reliable weekend support. This role is onsite in Mission Hills, California. Associate Patient Services Specialist Responsibilities Manage all Emergency Department patient registration tasks, capturing complete and accurate demographic and service information. Verify insurance benefits, confirm eligibility, and obtain required authorizations or precertifications for services. Communicate patient financial responsibilities and collect payments prior to or at the time of service. Deliver calm, professional, and respectful service to patients and families during potentially stressful or urgent situations. Maintain organized documentation, follow established protocols, and support efficient patient flow in a high-volume ER setting. Partner with clinical and administrative staff to resolve registration or insurance issues promptly. Associate Patient Services Specialist Qualifications Prior experience in patient registration, healthcare administration, emergency services, or another high-volume customer service role. Strong attention to detail with the ability to accurately gather and confirm sensitive information. Familiarity with insurance verification, benefits review, and authorization processes. Exceptional communication and interpersonal skills, with the ability to assist patients and families with professionalism and empathy. Comfortable working in a fast-paced, urgent-care or ER environment. Ability to work evening shifts (2:00pm-10:30pm or 5:00pm-1:30am) and provide consistent weekend availability. Proficiency with electronic health records and standard office software is preferred. Compensation: $20-$25/hr. (DOE) VanderHouwen Contractors Enjoy Exceptional Benefit Perks! As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future. Meet VanderHouwen What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals. VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career! VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

Bilingual Receptionist -Non-Profit (Immediate Need) Location: Palmdale, CA Pay Rate: $20/hr (Temporary Position) 1 Week Assignment covering while someone is out Schedule: Full-Time, In-Office Vaco LA is working with a non profit company in the Palmdale, CA area seeking a Bilingual Receptionist to manage front desk operations and provide administrative support. This is a strictly temporary role, and we need someone who can start ASAP to help keep daily operations running smoothly. Why Join Us? Immediate start - make an impact right away. Work in a fast-paced, team-oriented environment. Great opportunity to gain experience in the food distribution industry. Key Responsibilities Answer and direct phone calls professionally. Greet and assist visitors, ensuring a welcoming front office environment. Maintain office supplies and keep the front desk organized and presentable. Provide basic administrative support to office staff as needed. Qualifications 2+ years of front desk or receptionist experience required. Bilingual in Spanish required. Strong organizational and communication skills. We are looking for someone ready to start immediately-if this sounds like the right fit for you, apply today!

Exceptional opportunity for a growing administrative professional is now available! A prestigious professional services firm located in West LA is seeking a polished Receptionist to support their team. Duties will include: Answering phone calls, taking messages, and directing calls accordingly Greeting guests and clients, providing excellent customer service Handling email correspondence Ordering catering and setting up conference rooms Maintaining contact lists Coordinating parking passes Assisting with facilities requests Helping with ad hoc special projects Qualified candidates will have 1-3 years of administrative experience. The firm will offer a great base salary, strong benefits, and exceptional perks! Apply today if interested. (No calls, please)

The Back Office Technician is responsible for performing a variety of patient care, office, and laboratory duties. The Back Office Technician prepares patients for examination and assists other optical professionals in providing treatment to the eyes. Essential Functions To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Ensures a positive and professional environment where patients feel comfortable; prepares patients for treatment and assists doctors. Collects and documents the patient's chief complaint. Verifies patient's ocular and medical health history. Documents any medications patient is taking. Obtains consents from patients. Ensures patients read and sign the consents. Performs Refractions. Administers basic Visual Acuity (VA) assessments. Performs intraocular pressure (IOP) tests with a Tonopen unit. Takes Fundus photos. Administers a Visual Field (VF) test. Performs Flourescein Angiogram (FA) procedures. Performs Indocyanine Green Angiography (ICG) procedures. Administers topical ophthalmic and dilation medications to patients. Maintains a clean, sterile, and stocked exams rooms. Provides written instructions and/or patient education materials for the patient to review at home. Ensures patient understands all instructions. Provides accurate documentation and summarization of an ocular examination, while maintaining patient flow and communication regarding appointment status. Files patient forms and updates information in CareCoud/EMR system. In some clinics, may be required to drive patients in a company-provided vehicle. Maintains an appropriate professional appearance and demeanor in accordance with Company policies. Keep commitments and keep direct supervisor informed of work progress, timetables, and issues. Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices). Other duties as assigned by management. Requirements REQUIRED: High School education, GED or equivalent. Valid driver's license and automobile insurance. Ability to travel to other clinics as assigned. Desirable Experience in the Ophthalmic or Optometric Industry. Experience as a Back Office Technician. Certificates/Licenses/Registrations Certified Ophthalmic Technician (preferred) Certified Ophthalmic Assistant (preferred) Valid Driver's License may be required based on clinic location(s). Knowledge/Skills/Abilities/Talents Team player and contributor coupled with excellent communication and interpersonal skills (oral and written). Skills required include use and knowledge of WORD, EXCEL and use of standard office equipment. Ability to respond to common inquiries from customers, staff, vendors, or other members of the community. Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure. Ability to interpret and apply policies and procedures. Must address others professionally and respectfully by actions, words, and deeds. Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused. Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature. Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work. Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. Ability to travel to between offices. While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk, and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment. All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients. Salary Description $21.00 - $27.00

El Monte, CA Salary: $18.00 - $20.00 Full Time The primary purpose of your job position is to attend to and greet visitors and answer telephone. It is limited to clerical duties only and located and limited to the Reception/Administrative area. ***This position has no clinical involvement/duties of any kind*** Essential Duties and Responsibilities Provide general administrative and clerical support. Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor. Answer telephone calls and take messages or forward calls. Check visitors in and direct or escort them to specific destinations; Inform other employees of visitors' arrivals and cancellations. Maintain visitor sign- in log. Handle incoming and outgoing mail Schedule appointments and maintain meeting room bookings. Maintain and tidy the reception area. Perform other duties as assigned. Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Administrator. Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information. Knowledge, Skills and Abilities Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers and employees. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. To perform this job successfully, an individual must have basic knowledge of Microsoft Suite products, clerical functions and multi-line phone system. Education & Experience Must possess, as a minimum, a high school diploma or GED. Previous administrative or receptionist experience preferred

Job Title: Receptionist 3 Duration: Dec 8, 2025 - Jan 5, 2026 Pay Rate: $20.00- $21.00 hourly on W2 Shift: M-F 8:30 to 5:00 PST What this job involves: As a Receptionist you will serve as the welcoming face of our client's workplace while providing comprehensive administrative, receptionist, and concierge support that enhances the client experience. This role combines exceptional customer service with facility support duties, requiring you to proactively develop client relationships while ensuring operational excellence. You'll be instrumental in creating positive first impressions and maintaining professional environments that reflect commitment to transformative workplace solutions and operational excellence. What your day-to-day will look like: Proactively develop and maintain client relationships while ensuring expected service levels are achieved and Key Performance Indicators are met Manage professional sign-in processes for vendors and visitors with hospitality and attention to detail Provide high-level administrative support including way-finding, amenities guidance, and organizational information to employees and visitors Handle incoming and outgoing calls with professional distribution of messages and coordination with client employees Maintain conference room booking schedules to maximize efficient use of space and support meeting needs Maintain all contact lists including suppliers and contractors while tracking badge distribution for vendors and employees Ensure front office and reception area maintenance, keeping areas always clean and presentable Assist with mailroom functions including management of mail service and courier contractor relationships Required Qualifications: Excellent communication skills with professional phone manner and written correspondence abilities Strong organizational skills with attention to detail for managing multiple administrative tasks Problem-solving abilities to handle special requests and coordinate workplace services outside routine operations Physical capability to adequately perform job functions including lifting, bending, and moving safely Ability to work independently with minimal supervision while maintaining high service standards Self-motivated personality with confident, energetic, and flexible approach to changing needs Customer service experience with ability to enhance client experiences through exceptional service Preferred Qualifications: Experience in receptionist, administrative, or customer service roles Knowledge of conference room management and booking systems Experience with vendor management and visitor coordination processes Understanding of emergency response procedures and team coordination Experience supporting workplace amenities and programs Knowledge of cost control principles and operational efficiency practices Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ******************** Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Business Unit: The Peninsula Beverly Hills Working alongside the Director of Front Office Operations at The Peninsula Beverly Hills, we are seeking an Overnight Front Office Agent who possesses a genuine warmth and sense of hospitality. * Work for an award-winning luxury hotel group * Learn and grow within a diverse multi-outlet property * Exceptional benefits package Key Accountabilities * Warmly greet guests and assist them with check-in and check-out while maintaining luxury service standards * Act as the primary point of contact for guest inquiries, requests, and issues * Liaise with Housekeeping, Concierge, Valet, and other departments to ensure guest needs are met General Requirements * Strong communication skills * Experience in customer service in a luxury hotel or other luxury customer service environment * An open and flexible schedule with the ability to work on the weekends and holidays * Knowledge of Opera system a plus Benefits we offer: * 100% company-paid medical, dental and vision coverage * Paid time off * Complimentary employee meals * Complimentary car parking (onsite) * Complimentary bicycle parking (onsite) * Bus transit reimbursement * Complimentary uniform laundering * Discounted and complimentary room nights at The Peninsula Hotels * 50% restaurant discount We are delighted to receive your resume for further consideration. To be eligible to apply, you must have a US work authorization. The pay rate for this position is $29.50 per hour. FOLLOW US Nearest Major Market: Los Angeles Job Segment: Housekeeping, Hotel Reception, Hospitality

Full-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description 17.50 - 18.50

Job Details Los Angeles, CA Full Time Not Specified $26.62 - $26.62 Hourly None Any Hospitality - HotelDescription Guest Services Agent - The Hollywood Grande Job Summary: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet The Hollywood Grande's high standards of quality. Duties and Responsibilities: Check arrivals list against correspondence to ensure that all arrival information is correct. Handle individual and group arrivals according to Company check-in procedures. Ensure that shift checklists are up-to-date and finalized before the end of each shift. Ensure that individual and group departures are in accordance with the pre-arranged method of payment. Possess thorough product knowledge of room types, room positioning, current rates, facilities, and services within the hotel. Able to offer and sell hotel amenities to the guests when required. Maintain awareness of daily room availability. Comply with hotel regulations when completing internal banking procedures ensuring that the figures are correct and that all back-up documentation is attached. Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or reservation issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Complete a thorough handover of arrivals/departures/special requests, etc. before ending shift. Receive and deal with all telephone and verbal inquiries, and ensure that all messages are taken and distributed in the correct manner. Maintain reception desk and general reception area in a neat and tidy manner at all times. Provide instruction and/or guidance for guest and colleague safety in fire or other emergencies. Maintain familiarity with all property functions and outlet operations to market property to guests in a positive manner. Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities. Show guest or potential guest show rooms and answer any guests' questions. Have a sound knowledge of Hollywood and Los Angeles area and assist guests with directions if needed. Maintain the highest standard of appearance and social skills. Qualifications Qualifications: Minimum of 1 year of customer service experience required Previous experience working in front office at a luxury or lifestyle hotel environment Previous experience with Lightspeed preferred Physical Requirements: Must be able to stand and exert well-paced mobility for up to 8 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. May be required to lift up to 20 lbs. Must have the ability to bend, squat and lift 20 lbs. on a regular basis. Must be able to bend, twist, stoop, squat, and stretch to fulfill tasks. Requires grasping, standing, walking, repetitive motions, bending, and climbing.

This position will be the first point of contact for guests, delivering a warm and welcoming experience from check-in to check-out. The agent be responsible for managing front desk operations, providing excellent customer service, and ensuring guest satisfaction in a fast-paced hospitality environment. WHAT WE OFFER: Salary: $25 per hour 401(k) with company matching Complimentary employee cafeteria and parking Exclusive worldwide Hilton employee travel discount program Opportunity to participate in multi-million view TikTok videos (@hiltonuniversal) ... and more DUTIES & RESPONSIBILITIES : As the ‘face' of the front desk and the first point of contact for guests, always maintain a welcoming and hospitable attitude. Acknowledge guests and team members with positive attitude. Confirm all details of the reservation upon check-in, make sure all amounts are correct, and ask for any special requests. Inform the guest about all amenities of the hotel and wish them a great stay. Always abide by the security procedures without exception. Genuinely pay attention to all guest feedback. Always ask how their stay was upon checkout and write down any items that need to be fixed/done better and inform management accordingly. Frequently check arrivals and departures of the day to make sure everything is up-to-date, rooms are assigned correctly, no requests are missed, and room inventory is good. Ensure to abide by all personal hygiene rules. Avoid eating food items that could cause body odor before work. Use deodorant as necessary. Maintain a presentable, decent, and professional attitude at all times. Be aware that the hotel team is constantly observed by guests and coworkers. Make sure to receive all notes of the previous shift, read the logbook, and make sure to note down and follow up with all requests from guests, vendors, and coworkers. Contact the manager in case of hesitancy about an issue or need help. Count the front desk bank at the starting and end of the shift to make sure it makes up the predetermined amount. Maintain the cleanliness and tidiness lobby, front desk, entrance, and office. Wipe down all surfaces at the lobby regularly. Complete all additional tasks assigned by management. QUALIFICATIONS & REQUIREMENTS High School diploma is required. Previous hotel experience is preferred. Bilingual is plus Physical Requirements Sitting, walking, climbing stairs, standing, crouching, bending, stooping, grasping, pushing, pulling, near vision, far vision, hearing, talking, smell, taste, travel, and lifting may be required. Safety Requirements Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your manager. Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process. Schedule The work schedule is based on the demands of the business. AM, PM, nights, overnights, weekends, and/or holiday availability are required. This position will primarily cover PM shifts, 3 pm - 11 pm, hours may vary. STANDARD SPECIFICATION Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Join the Legacy at The Hollywood Roosevelt Since 1927, The Hollywood Roosevelt has been more than a hotel. It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived for two years, and where the golden age of Hollywood left its mark in every corner. Today, we continue that story, welcoming guests from around the world who want to experience the glamour and energy of Hollywood. We are looking for a Front Desk Agent at The Hollywood Roosevelt who brings the highest level of customer service, professionalism, and a passion for hospitality. The ideal candidate will ensure that every guest receives a warm welcome, prompt assistance, and a seamless experience throughout their stay. What you will do This position is cross trained to perform both Front Desk and PBX duties as business needs require. The role ensures all guest interactions reflect The Hollywood Roosevelt's standard of excellence, style, and professionalism-creating a welcoming and memorable experience for every guest. Responsibilities include assisting with check-ins and check-outs, managing guest inquiries and reservations, processing payments accurately, maintaining effective communication with all departments, and ensuring all guest requests are addressed promptly. This role requires upholding hotel policies and service standards, ensuring the work areas remain organized and presentable, and protecting guest confidentiality. What we are looking for We are looking for a service-driven and detail-oriented individual who thrives in a fast-paced hospitality environment. The ideal candidate is professional and passionate about creating memorable guest experiences. They should have strong communication and multitasking skills, a warm and engaging personality, and the ability to remain calm and courteous under pressure. Experience in hotel Front Desk or PBX operations and familiarity with OPERA PMS and Micros POS is preferred. Why the Hollywood Roosevelt At The Roosevelt, you will not just be working in hospitality. You will be leading strategy at a hotel that is both a living landmark and a modern destination. Here, history and innovation come together in a way you will not find anywhere else. As part of our team, you'll be joining a passionate group of professionals dedicated to delivering exceptional guest experiences in an inspiring and dynamic environment. If you believe you bring the skills, professionalism, and passion to uphold our standard of service, we encourage you to apply and become part of our story.

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you'll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations ● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: ● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in the local language - extra language skills would be great, but not essential ● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.

Job DescriptionBenefits: Employee discounts Flexible schedule Parental leave Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include checking guest rooms, maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience. Responsibilities Monitor the maintain knowledge of hotel operations and activities Take reservations and answer questions via phone, email, and in-person Build rapport with guests and identify their needs through friendly conversation and open-ended questions Describe the features and amenities of guest rooms Ensure compliance with health and quality standards Qualifications Friendly and outgoing personality Familiarity with hospitality industry standards Proficient in English; knowledge of other languages is a plus Computer literacy Able to resolve issues with a customer-focused orientation Able to lift 30 pounds

Job Description Crowne Plaza Los Angeles Harbor Hotel is searching for a Confident, Enthusiastic, and Dedicated Guest Service Agent at the 244-room hotel located in San Pedro, CA. The ideal candidate will demonstrate to have a commitment to service and have one to two years of experience in Customer Service. Candidates should also have some experience in the Hospitality Industry. The ideal candidate will put pride in their work, be reliable, and be friendly and professional at all times. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Principal Responsibilities: Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities, and upsells products to the guests. Essential Functions: Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers guest loyalty program for arriving guests. Ensures guest knows location of room and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for ser ices provided by the hotel. Assists guests with check out payments or changes. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates. Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate actions and provides accurate information such as outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested. Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient hearting or air conditioning, etc. Remains calm and alert, especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. Supportive Functions: In addition to the performance of the essential functions, this position maybe required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Summon Bell Services team member to escort guests to/from their rooms, as appropriate. Provide safety deposit boxes for guest by escorting them to the vault, pulling the box from the vault, and carrying it to the guest. Operate various office machines and property management system. The Guest Service Agent Reports directly to the Guest Service Manager. Requirements: Education High School graduate or equivalent required. Four year college degree preferred with emphasis on foreign languages. Experience One to two years of prior guest service experience are preferred. Prior hospitality experience is also preferred. Licenses or Certificates None. Grooming All team members must maintain a neat, clean and well-groomed appearance (specific standards available). Other Additional language ability preferred. Candidates selected for further consideration will be contacted within two weeks of the closing date of this ad, but no later than 01/02/2026 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status.

Join the Legacy at The Hollywood Roosevelt Since 1927, The Hollywood Roosevelt has been more than a hotel. It is where film legends stayed after the first Academy Awards, where Marilyn Monroe lived for two years, and where the golden age of Hollywood left its mark in every corner. Today, we continue that story, welcoming guests from around the world who want to experience the glamour and energy of Hollywood. We are looking for a Front Desk Agent at The Hollywood Roosevelt who brings the highest level of customer service, professionalism, and a passion for hospitality. The ideal candidate will ensure that every guest receives a warm welcome, prompt assistance, and a seamless experience throughout their stay. What you will do This position is cross trained to perform both Front Desk and PBX duties as business needs require. The role ensures all guest interactions reflect The Hollywood Roosevelt's standard of excellence, style, and professionalism-creating a welcoming and memorable experience for every guest. Responsibilities include assisting with check-ins and check-outs, managing guest inquiries and reservations, processing payments accurately, maintaining effective communication with all departments, and ensuring all guest requests are addressed promptly. This role requires upholding hotel policies and service standards, ensuring the work areas remain organized and presentable, and protecting guest confidentiality. What we are looking for We are looking for a service-driven and detail-oriented individual who thrives in a fast-paced hospitality environment. The ideal candidate is professional and passionate about creating memorable guest experiences. They should have strong communication and multitasking skills, a warm and engaging personality, and the ability to remain calm and courteous under pressure. Experience in hotel Front Desk or PBX operations and familiarity with OPERA PMS and Micros POS is preferred. Why the Hollywood Roosevelt At The Roosevelt, you will not just be working in hospitality. You will be leading strategy at a hotel that is both a living landmark and a modern destination. Here, history and innovation come together in a way you will not find anywhere else. As part of our team, you'll be joining a passionate group of professionals dedicated to delivering exceptional guest experiences in an inspiring and dynamic environment. If you believe you bring the skills, professionalism, and passion to uphold our standard of service, we encourage you to apply and become part of our story.

ESSENTIAL FUNCTIONS: Petit Ermitage seeks an individual with knowledge of Opera Cloud, able to work immediately with flexible hours that possesses a distinct and pleasant personality, excellent work ethic, a positive attitude, an eye for detail and a natural aptitude for absorbing new information quickly for the Guest Service Agent position. JOB DUTIES: • Greet guests, answer questions, and quickly respond to all requests in a well-spoken, thoughtful, friendly and helpful manner; thank guests for staying with us at every opportunity. • Provide a positive first impression for each and every guest or visitor to the Hotel. • Obtain or confirm room requirements; verifying pre-registration; assign rooms; obtain information and signatures; issuing room keys; entering room and guest account data. • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. • Up-sell rooms where possible to maximize hotel revenue. • Show room locations, point out hotel amenities, answer inquiries regarding hotel and other services guests may require, such as, Internet access, fitness center, entertainment, shopping, and transportation to and from the hotel. • Stay current with hotel and restaurant promotions, menus, and events. • Engage in small talk, question about stay, and checking for satisfaction. • Enter reservations into systems, checking availability, and confirming requirements in accordance with hotel's yield management practices. • Follow all safety, security, loss prevention, and emergency procedures in hotel. • Participate in safety drills and assignments. Promote safety and security programs to guests; explaining safe practices in Hotel. • Welcome all guests' requests; practice effective service recovery techniques to guests' satisfaction; helping others accomplish service goals and objectives; giving personal attention; taking personal responsibility; performing all duties as expected for the position and additional duties as assigned. • Communicating any guest requests or issues to Supervisor, Manager or other departments that require further care to guests' complete satisfaction. Maintain a clean, organized, and well-stocked work area. JOB REQUIREMENTS: Education and/or Experience • High School diploma or equivalent, some college preferred. At least two years of front desk/guest service experience in a hotel or airline preferred. Language Skills • Ability to read, write and verbally communicates effectively and professionally with other departments, guests, and vendors in English. • Knowledge of other languages is a plus. • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Physical Ability • While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, and talk or hear. • The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. • The employee must regularly lift and/or move up to 10-25 pounds. • Standing or walking during entire 8-hour or longer shifts. Other • Must be able to work weekends/holidays, when needed. • Ability to communicate efficiently and effectively. • Ability to prioritize and problem solve effectively. • Ability to think and perform both independently and as a team. • Ability to develop positive working relationships with both guests and staff. • Ability to negotiate, delegate and work under pressure. • Comfortable working with computers. • Organized and detail-oriented. • Strong presentation skills.

ESSENTIAL FUNCTIONS: Petit Ermitage seeks an individual with knowledge of Opera Cloud, able to work immediately with flexible hours that possesses a distinct and pleasant personality, excellent work ethic, a positive attitude, an eye for detail and a natural aptitude for absorbing new information quickly for the Guest Service Agent position. JOB DUTIES: • Greet guests, answer questions, and quickly respond to all requests in a well-spoken, thoughtful, friendly and helpful manner; thank guests for staying with us at every opportunity. • Provide a positive first impression for each and every guest or visitor to the Hotel. • Obtain or confirm room requirements; verifying pre-registration; assign rooms; obtain information and signatures; issuing room keys; entering room and guest account data. • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. • Up-sell rooms where possible to maximize hotel revenue. • Show room locations, point out hotel amenities, answer inquiries regarding hotel and other services guests may require, such as, Internet access, fitness center, entertainment, shopping, and transportation to and from the hotel. • Stay current with hotel and restaurant promotions, menus, and events. • Engage in small talk, question about stay, and checking for satisfaction. • Enter reservations into systems, checking availability, and confirming requirements in accordance with hotel's yield management practices. • Follow all safety, security, loss prevention, and emergency procedures in hotel. • Participate in safety drills and assignments. Promote safety and security programs to guests; explaining safe practices in Hotel. • Welcome all guests' requests; practice effective service recovery techniques to guests' satisfaction; helping others accomplish service goals and objectives; giving personal attention; taking personal responsibility; performing all duties as expected for the position and additional duties as assigned. • Communicating any guest requests or issues to Supervisor, Manager or other departments that require further care to guests' complete satisfaction. Maintain a clean, organized, and well-stocked work area. JOB REQUIREMENTS: Education and/or Experience • High School diploma or equivalent, some college preferred. At least two years of front desk/guest service experience in a hotel or airline preferred. Language Skills • Ability to read, write and verbally communicates effectively and professionally with other departments, guests, and vendors in English. • Knowledge of other languages is a plus. • Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Physical Ability • While performing the duties of this job, the employee is regularly required to bend, push, pull, stand, walk, and talk or hear. • The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. • The employee must regularly lift and/or move up to 10-25 pounds. • Standing or walking during entire 8-hour or longer shifts. Other • Must be able to work weekends/holidays, when needed. • Ability to communicate efficiently and effectively. • Ability to prioritize and problem solve effectively. • Ability to think and perform both independently and as a team. • Ability to develop positive working relationships with both guests and staff. • Ability to negotiate, delegate and work under pressure. • Comfortable working with computers. • Organized and detail-oriented. • Strong presentation skills.