Front desk clerk jobs in Lawrence, MA

Responsible for resolving order discrepancies (pricing, part numbers, units of measure, shipping details) for both manual and EDI orders. Handles customer inquiries, monitors workflow queues, escalates issues when necessary, and collaborates with team members to balance workloads. Provides backup support for phone, web chat, and email communications. A Day In The Life Maintain professionalism and composure in a fast-paced environment while managing complex situations. Monitor and manage workflow queues for manual orders, EDI transactions, and customer inquiries. Review and resolve EDI error logs, addressing both immediate issues and root causes. Respond to general product and pricing inquiries from customers and the sales team. Coordinate resolution of customer complaints, returns, and order discrepancies. Interpret and communicate ERP system data effectively to internal and external customers. Utilize and interpret information from the customer portal to support inquiries. Collaborate with Marketing, Quality, and Manufacturing teams to resolve customer issues. Communicate special order requirements, including shipping instructions and urgent delivery needs. Prepare and deliver special reports for customers as requested. Provide overflow support for calls, web chat, and email to maintain service levels. Participate in ongoing product training to enhance customer support capabilities. Support team efforts to achieve departmental goals and maintain balanced workflow. What will help you thrive in this role? Education: Minimum high school diploma or equivalent (GED) required; college coursework or degree preferred. Experience: 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience. Communication: Excellent verbal and written communication skills with the ability to interact effectively across teams and with customers. Technical Proficiency: Strong knowledge of Microsoft Office Suite, email platforms, and other PC applications; ability to learn and adapt to new systems quickly.

Work Days: Monday thru Friday 8a-4:30p Department: Human Resources Job Type: Temporary Work Shift: Day Hours/Week: 40.00 Union: No Union Name: Non Union Are you starting out in healthcare or looking for a career change? If you are looking to make a difference CHA's temporary staffing department may have a role for you. We offer flexible schedules, varied assignments, competitive pay, and health insurance. Come join an organization where your contribution is valued and continuous learning is part of your day. Summary: To greet and provide information to patients and visitors To direct visitors, sign off on deliveries and locate CHA resources. To create a welcoming environment for all people who enter, be they patients, visitors or employees. To provide a variety of clerical and secretarial duties for the Department. Responsibilities: •Greets and provides information to patients and visitors. • Does not wait for someone to approach the desk, initiates contact with each person as he/she enters the lobby/reception area including CHA employees, and offers a greeting and/or assistance. • Directs patients and visitors to proper location in CHA giving clear, easy to understand directions, calling interpreter as needed. • Responds to telephone inquiries regarding IT/telecomm services, hospital services and directions to CHA locations in friendly, professional manner. • Understands and appropriately utilizes all telephone features such as: transferring and hold functions. • Insures at all times that there is someone to answer the telephone. • Accesses patient information via the computer. • Effectively interfaces with IT Department as needed to resolve hardware and software problems. • Acts in a friendly and reassuring manner in all Interactions with patients and visitors. • Appropriately signs in and out of terminal screens as required by the hospital security policy. Does not illegally gain access to unauthorized screens by usage of another person's password. • Handles difficult situations calmly, calling appropriate person for assistance when needed. • Stays up-to-date with events, office locations, meeting locations, hospital programs, etc. to be able to provide accurate information. • Keeps alert to all activity in the reception area, with special sensitivity to safety/security issues. • Under the general supervision of the Office Manager, responsible for performing a wide range of administrative/receptionist support including greeting and escorting visitors, distribution of mail, maintenance of department files and office supplies, creation and production of reports as directed for IT and/or Communications Center, telephone communications and other office procedures that will effectively promote and support the operation of the IT department. • Responsible for scheduling meetings for senior IT staff. • Responsible for scheduling meeting rooms and training rooms. • Handles miscellaneous duties when not occupied directly with patients, visitors or telephone calls. • Keeps the front desk and main lobby area clean, tidy and stocked with proper information. • Sorts staff mail • Performs straightforward secretarial duties. • Effectively participates in training new employees/volunteers. General • Promotes a professional image by adhering to the established dress code. Wears hospital identification badge at all times in a visible location. • Demonstrates commitment to growth and development by attending department meetings and any in-service opportunities that apply to position. • Demonstrates knowledge of network regulations in fire, safety, infection control, disaster preparedness and emergency codes according to department procedures. • Participates in own performance appraisal by identifying goals and reviewing progress with supervisor. • Performs other related duties as assigned or directed. MINIMUM QUALIFICATIONS : Other information: Must have medical terminology. Medical Secretarial degree strongly preferred. Work Experience: 2 - 3 years medical office experience preferred. In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment. Cambridge Health Alliance brings Care to the People - including your neighbors, friends and family. Our local hospitals and care centers serve our vibrant, diverse communities, and play an integral role in improving health. As passionate advocates for the underserved, we actively partner with our communities to take on challenging public health issues, and conduct important research to help reduce barriers to care. We believe that everyone deserves access to high quality, convenient health care. This is why our employees believe in where they work and why many build long, rewarding careers at CHA. Healthcare is changing rapidly. CHA has a strategic plan that charts a proactive course for our future. It is built on a vision of equity and excellence for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive salaries, benefits and professional development opportunities for employees. The strategic plan is changing the way we provide care and improving the health and experience of our patients; we are looking for smart, committed, compassionate people who want to be part of making our vision of better health and equity a reality. At CHA, you can believe in where you work and go home every day knowing you made a difference. Join our team and help us bring Care to the People.

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Rate per hour for this job classification starts at $30.83 and increases to $31.33 after 90 days. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. To be fully acquainted with different points of interest. Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department. Responsible for a bank and all cash handling procedures. Accept other special duties as required by management. Interact with other departments to ensure that guests' needs are satisfied. Speak to guests in a friendly, warm manner, making them feel welcome at the hotel. To proactively work to seek out ways in which to improve the hotel experience for our guests. Handling of special requests; i.e. flowers, amenities, gifts, rental cars, forwarding luggage, private planes, sight-seeing tours, etc. Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably. Maintain a professional, neat and organized appearance according to Omni standards. Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. Attend all required department trainings and meetings. Perform any other duties required by management Qualifications Previous luxury hotel experience is preferred. Previous front office experience is preferred. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programs Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. Must have the ability to report to work on time and when scheduled. Must have the ability to stand and/or walk for extended periods of time. Must meet standards of appearance and maintain a high level of personal hygiene at all time. Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. Computer literacy to include: Payroll systems, Microsoft Office

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $19

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests. Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with cash transactions. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Needed Attributes Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Signing Bonus Available, payable after 90 days We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills

[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] We are seeking candidates who work effectively independently and thrive in a fast-paced environment. Making eye contact and being welcoming are essential! The FLEX Front Desk Associate will be cross-trained to work at multiple locations. Most likely, this will be an on-call or as-needed position. This is where you dictate your availability and pick up shifts as they become available. *Reliable transportation is required for this position.* Generally, this position pays between $17 and $20 per hour, but details can be discussed in an interview. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Duties & Responsibilities (including but not limited to the following) Provide a Warm Welcome and Fond Farewell to all residents and their guests. Provide knowledgeable and comprehensive information about the surrounding areas. Interact with clients in a manner that demonstrates genuine sincerity and appreciation. Coordinate requests for dry cleaning pickup and drop-off, pet walking, housekeeping, and grocery delivery. Advise residents and guests of any appropriate rules and regulations established by the property management. Present a professional appearance by adhering to Company Uniform and Grooming Standards. Perform at the highest level of Customer Service and always look for ways to Wow all clients by exceeding their expectations and striving to provide aggressive hospitality. Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters. Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management, and residents/guests. Follow the property-specific system to receive and sign for resident packages, ensuring efficient delivery to residents. Performs miscellaneous job-related duties as assigned. Follow all procedures for resident, guest, and vendor access. Accurately record time and attendance in the Company's time record-keeping system. Adhere to all Company Polices as indicated in the Employee Handbook and Property-specific regulations. Be knowledgeable of all emergencies and safety procedures. Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* These are the qualities and attributes we are looking for in this position- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-term disability income is offered to qualifying employees in applicable areas. We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. #ZR At the time of this ad, the pay offered is $19.00 per hour.

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description The Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms. Overnight Front Desk Agents work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out. Qualifications Minimum of 1-2 years' experience in a luxury hotel environment preferred High school diploma or equivalent Previous experience with OPERA preferred Ability to focus attention on guest needs, remaining calm and courteous at all times Must be able to handle a multitude of tasks in an intense, ever-changing environment Ability to use various computer programs including MS Office Suite Additional Information Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical, dental, vision and life insurance. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities.

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan with Company Match Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan with Company Match Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Job Description Nicholson Plumbing in Hudson, MA is looking for one front desk agent to join our team. Our ideal candidate is attentive, ambitious, and hard-working. Responsibilities Greet and welcome guests in a friendly and professional manner Answer and screen phone calls Organize and schedule meetings as needed Maintaining office cleanliness and organization of resources Qualifications Proven experience working as a front desk agent or similar position Knowledge of spreadsheets and word processing documents Excellent customer service skills and courteous phone manner Time-management and organizational skills We are looking forward to hearing from you.

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands may vary depending on shift, business levels, type of business. Greets guests in a professional, friendly, and welcoming manner. Processes guest check-ins and check-outs in a timely and efficient manner. Verifies guest information or completes registration process by inputting/retrieving information. Assigns rooms based on preferences and availability. Processes cash and/or credit card payments and provides receipts for transactions. Provides information about hotel services, amenities, and local attractions. Handles guest inquiries, requests, and complaints in a courteous and professional manner. Assists guests with special needs or requests, such as extra bedding, room upgrades, or booking reservations for activities. Responds to internal / external phone calls promptly, ensuring effective communication with guests. Retrieves mail, small packages for customers as requested. Adheres to all company policies and procedures. Works closely with housekeeping and maintenance to ensure rooms are ready for guests. Retrieves and inputs into the POS system all room service orders. Communicates guest feedback to management for continuous improvement. Assists with coordinating transportation, concierge services, and other guest-related requests. Maintains an organized front desk area, ensuring all necessary supplies are stocked. Maintains records of guest complaints, concerns, and resolutions for follow-up. Makes reservations for guests as needed, providing accurate information regarding room availability, pricing, and policies. Updates the reservation system with guest information, room availability, and changes. Completes any tasks assigned by the Manager On Duty. Remains calm and alert during emergency situations and heavy hotel activity. Follows safety and security procedures/ rules. Knows hotel fire prevention and emergency procedures. Reports unsafe conditions to supervisor/manager including but not limited to accidents, injuries, near-misses, property damage. KNOWLEDGE, SKILLS, ABILITIES The Hotel may consider the equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable. High school diploma preferred. Prior hospitality experience preferred but not required. Must possess the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Must possess the ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Must possess the ability to talk to many diverse kinds of people to give information, answer questions, and provide the required services. Must possess the ability to understand and follow directions and perform job functions under limited supervision. Must possess the ability to read, write, speak, comprehend and communicate effectively in English. Must possess excellent telephone etiquette skills. Must possess the ability to access and accurately input information using a moderately complex computer system. Must possess the ability to use a calculator and prepare moderately complex mathematical calculations without error. Must possess the ability to work a flexible schedule which may change from week to week. This includes the ability to work weekends, holidays and overnights. PHYSICAL REQUIREMENTS Must possess the ability to stand and move throughout Front Office and continuously perform essential job functions. Must be able to stand during the entire shift. Must possess the ability to lift, push & pull up to twenty-five (25) pounds maximum. Must be capable of frequent talking, hearing, seeing and smiling. Must possess hearing and visual ability to observe and detect signs of emergency situations.

Ensure guest satisfaction at all times. Checking in arriving guests courteously and efficiently. Confirm reservation information and room preferences. Use the guests name at least twice during the check-in process. During check in, inform the guest where there room is, where the pool and fitness rooms are, and hotel restaurant locations, and anything else you think they may want to know. Assign guest rooms to meet their requests if possible. Serve as a Concierge and help provide information regarding the hotel and its amenities, local restaurant, shopping, and directional questions. Post charges, payments, and adjustments to guest folios. Follow proper guest accounting procedures, making sure of the form of payment and that all information is accurate. Take reservation calls / faxes for our incoming guests. Maintain accurate records in all clerical areas including the updating guest status on room rack, telephone rack, and the computer. Responsible for daily shift reports and cashing out at the end of the shift. Responsible for daily bucket checking and keeping our guests accounts up to date. Takes ownership of guest issues or concerns and resolves with or without management assistance. Operating the PBX using a courteous manner. Connecting people to the proper rooms, taking accurate messages for our guests, ensure an accurate wakeup call, and make sure that the guest receives any and all messages / faxes. Use suggestive selling techniques while trying to make reservations to help sell rooms and promote other areas of the hotel. (i.e. up selling suites, promoting amenities like the pool fitness center, restaurants, etc.) Coordinates room status updates with housekeeping in regards to early check-ins, late check-outs, and special requests and partial stays. Possesses working knowledge of taking reservations same day, future, changes, cancellations, and in room blocks. Coordinates guest room maintenance work with the engineering department. Knows all safety and emergency procedures and is aware of what do in case of an event. Reports any unusual occurrence or request to the manager. Understands that business demands sometimes make it necessary to move employees from the accustomed shift to other shifts. Restocking front office supplies as needed. If supplies are low, please let the manager know so supplies can be ordered so as not to Prerequisites Prerequisites: Education: High school or equivalent. Experience: Previous hotel experience preferred. Must be proficient in handling all aspects of customer relations. Well accustomed to cash handling procedures and is able to work in a fast paced environment. Physical: Requires writing, typing, repetitive motions, excellent verbal and listening skills, attention to detail, organization, standing for long periods of time, walking, sitting, and the ability to lift 25 pounds. Benefits: We offer our eligible Associates a number of benefits to enhance their health and well-being: Group insurance including dental and vision Paid time off including vacation days, sick days and holidays Referral Bonus Hotel Discounts for - You, Your Friends & Your Family

Fit Factory is a 6 location health club brand. We are a full service health club with a luxury studio experience. We provide an incredible value for a low price point so that our members have the experience they crave, for the price point that allows them to enjoy life outside the club. We're on a mission to radically serve our members, empower our team through career opportunities and to support our communities and others in need. Fit Factory is looking for a friendly, upbeat and personable individual to become a part of our Fit Fam! The ideal candidate(s) for this position, possesses a positive attitude and enjoys interacting with others on a daily basis. If you are looking to gain experience in customer relations, fitness, or management, this is perfect for you! We are looking for someone to join our Fit Fam who is able to open the gym on weekends by 7am. Essential Duties and Responsibilities: * Responsible for providing the first positive impression of our health club. * Responsible for opening the club every morning on time prior to open time. * Interact with customers by telephone or in person to provide information about Fit Factory and rectify concerns. * Check to ensure that appropriate changes were made to resolve customers' problems. * Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. * Maintaining a clean work environment. Benefits: * A FUN work environment! * Casual dress-code. * A supportive team to help you learn and grow.: * Experience in a luxury, full-service health club. * Flexible schedule and competitive pay. * Ability to grow with the company! Requirements Physical Functions: * Ability to stand and/or walk for an entire shift. * Ability to occasionally bend at waist with some twisting up to one hour of workday. Minimum Qualifications: * At least 6 months of Face To Face Retail Customer Service experience. * Average to above average computer skills. Please apply by submitting your resume and your working availability Only candidates with that information will be considered Benefits: * 401(k) * Employee discount * Flexible schedule Weekly day range: * Monday to Friday * Weekend availability Experience: * health club: 1 year (Preferred) * sales: 1 year (Preferred Salary Description $15-$17/hr

Job DescriptionDescription: Job Title: Hotel Front Desk Agent - Evening & Overnight Shifts Job Type: Full-Time Pay: $17.00 per hour Shifts Available: Evening Shift: 3:00 PM - 11:00 PM Overnight Shift: 11:00 PM - 7:00 AM We are looking for friendly, reliable, and professional Front Desk Agents to join our team for the evening and overnight shifts. As the first point of contact for our guests, you'll play a key role in delivering exceptional service and creating a welcoming atmosphere from check-in to check-out. Requirements:Key Responsibilities: Greet and check in guests with a positive and professional attitude Process guest check-outs and handle payments accurately Respond to guest inquiries, requests, and complaints promptly Answer phone calls and assist with reservations or guest needs Coordinate with housekeeping and maintenance staff as needed Ensure front desk area remains tidy, organized, and welcoming Complete daily audit reports and end-of-day procedures (for overnight shift) Monitor hotel security and safety protocols overnight Qualifications: Previous hotel or customer service experience is a plus Strong communication and interpersonal skills Ability to remain calm and professional under pressure Comfortable working independently, especially during overnight hours Basic computer skills; experience with front desk software preferred (training provided) Must be dependable, punctual, and detail-oriented Willingness to work weekends and holidays

The Role: KOS Services Inc. / Dental Dreams LLC in Brockton is now hiring Receptionists to join our talented and dedicated team in MA. This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service. We are interested in training those seeking to become Dental Assistants in our On-The-Job Trained (OJT) Program! Who Are We: KOS Services Inc. / Dental Dreams LLC is a dynamic, growing company with offices in Illinois, Texas, Massachusetts, Pennsylvania, Maryland, Virginia, New Mexico, South Carolina, Louisiana, California, Michigan, and Washington, DC. Its mission is to provide high-quality dental services in first-class facilities to people in underserved communities. Our offices offer an invaluable service by delivering the highest level of patient satisfaction in modern first-class facilities. The cornerstone of our success is a talented and dedicated staff. Benefits: Competitive compensation Benefits package includes: Medical & Vision Insurance Free dental treatment at our locations PTO 401K Responsibilities: Maintain a high level of customer service at all times Work as part of a team with emphasis on communication Schedule patient appointments per month and daily patient goals Answer phones and confirm appointments Greet and check-in patients Accurately verify dental benefits Maintain detailed patient records in a fast-paced environment Collect payments, co-payments, and deductibles Create insurance claims and submit pre-authorizations to insurance companies on a timely basis Pull patient charts for future appointments when necessary Maintain a clean and professional office environment Assist with presenting and/or explaining treatment plans Qualifications: Customer Service experience A Minimum of 1 year of recent work experience Dentrix and/or Eaglesoft (preferred) Cape Verdean Creole (preferred) We are also interested in training those seeking to become Dental Assistants and/or Office Managers. We offer competitive pay, benefits, vacation time, and much more! KOS Services Inc. / Dental Dreams LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

Innovairre - WE HELP PEOPLE WHO HELP PEOPLE We make great things happen for some of the world's most vibrant organizations. We are the worldwide leader in non-profit fundraising. The company serves more than 500 marketing agencies, non-profit organizations, and commercial clients, with 4000+ employees working across five different continents and 28 countries around the world. Our direct marketing services deliver results utilizing our in-house production, design capabilities, data and digital expertise, and fully integrated approach producing timely and cost-efficient direct mail packages for our worldwide clients. Location: 528 Route 13, Milford, NH 03055 See what our Milford New Hampshire employees have to say about our Donation Processing Business! Mailroom Clerk/Donation Processor: Do you like working in a fast-paced, production/office-like environment without the stress of being on your feet!? We currently have multiple openings pat time 1st shift. Work supporting nonprofit organizations in our Milford, NH office. Benefits include paid time off, as well as paid holidays. We currently have the following hours available: Full time (2nd Shift) 4:00pm-12:00am We will train you, no experience needed! Responsibilities: Opens and scans mail that comes in from our nonprofits. Learns and operates a Mail Opening Machine - on the job training! Easy to learn! Reports mail issues and/or equipment problems to your supervisor. Maintains accurate piece count and reports daily to the supervisor. Meets production goals effectively to satisfy the deadlines of our clients while upholding a high level of quality and commitment to Innovairre. EEO Statement We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do. Benefits We are an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, religion, color, national origin, sex (including pregnancy and gender identity), sexual orientation, transgender status, disability, age, family or marital status, genetic information, military or veteran status, and other protected status as required by applicable law. At our Company, we have a clear vision: to foster and maintain a supportive and cooperative workplace that celebrates uniqueness and advances equity. We pride ourselves on helping people help people, and we know our company runs on the hard work and dedication of our passionate and creative employees. Diversity, Equity, and Inclusion is more than a commitment at our Company--it is in everything that we do.

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Summary You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community. Are you friendly and able to work in a fast-paced environment? The Hotel overnight front desk agent attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Full Time Benefits: Health, Dental, Vision Insurance Life and AD&D Insurance Long-Term Disability Insurance Voluntary Accident and Critical Illness Plans Optional Supplemental Life Insurance 401k match of 100% for 3% Referral Bonuses Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year Responsibilities Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf. Utilize the freedom to go beyond to become an expert in the local community and confidently connect vistors to unique and unforgettable experiences in the local area. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Have an impeccable eye for detail to ensure accuracy and efficiency. Qualifications Excellent guest service skills Excellent verbal and written communication skills Proficiency with computers Previous front desk agent or night audit experience preferred Knowledge of Opera a plus Ability to work 3rd shift and weekends Ability to stand, walk and lift up to 25 lbs We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or any other characteristic protected by federal, state or local laws.