Front desk clerk jobs in Massachusetts - 756 jobs

POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security. The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card). Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail. The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description. Mail Processor - Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination. The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.

POSTAL MAIL PROCESSOR NO EXPERIENCE REQUIRED - PAID TRAINING PROVIDED - JOB SECURITY The Postal Service is the largest government related agency in terms of employees. The Postal Service currently employs nearly 1 million people and is hiring nationwide. There is NO experience required, paid training is provided for all job openings. There are MANY different positions available. The job openings range in starting salary from $24.63 to $39.27/hour, $72,400/year average pay with full benefits. Benefits include medical and dental insurance, paid vacations, paid sick leave, 10 paid holidays, life insurance, and a retirement plan. Postal Service employment also includes career advancement, good working conditions, and GREAT job security. The Postal Service is the largest government related agency in terms of employees, currently employing nearly 1 million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service is currently hiring and there are MANY different positions available. The Postal Service has excellent and challenging employment opportunities. Postal Service employment includes great pay, good working conditions, career advancement, and job security that can lead to a lifetime career. To qualify for employment, you must be 18 years of age or older, have a high school diploma or a GED (NO college required) and be a U.S. citizen (or have a Green card). Postal Service operations are wide ranging from Mail Processing, handling and sorting mail to sales and marketing teams that work with commercial customers. Postal facilities process a large volume of mail. Mail Processor is one of the most important jobs of the Postal Service. Mail Processors sort mail and handle the mail, so that it can be moved to the next destination. There are specific individuals that are responsible for shipping and receiving mail. The Postal Service currently employs nearly 1 Million people. There are many employment opportunities with the Postal Service from entry level to management. Certain career fields exist in most or all of its departments. Fields such as Mail Processor, administrative, general office, accountant, administrative assistant, auditor, bookkeeper, office assistant, secretary, staff assistant, typist, etc. To allow a better understanding of the Postal Service Mail Processor position, the following is a brief description. Mail Processor - Performs a variety of functions to accomplish the processing of mail. Functions may include the sorting and handling of mail and preparing mail for shipment to the next destination. The Postal Service was created over 200 years ago and is the largest agency in terms of employees, currently employing nearly 1 Million people. There are retail locations, mail distribution centers and Postal hubs within the Postal Service's operations. The Postal Service operates over 30,000 post office location. Over 600 million pieces of mail are delivered by the Post Office to as many as 142 million different delivery points. This totals over 170 billion pieces of mail being delivered annually. The Postal Service operates over 200,000 vehicles and has the largest vehicle fleet in the world. Most of the fleet is right hand drive for easier mail delivery. Labor Services is a private employment service that offers assistance in gaining employment and is not affiliated with the USPS. The Postal Service employs nearly 1 million people and is currently hiring nationwide and there are many positions available. There is no experience required. Postal Service employment includes great pay and benefits, good working conditions, career advancement, and great job security that can lead to a lifetime career. The Postal Service is an equal opportunity employer.

Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. Youre the go-to for reservations, VIP requests, and making every guest feel like a star. Operations Maestro: Keep things running like cl Supervisor, Front Desk, Team Leader, Hotel

We are seeking a friendly, professional Front Desk / Administrative Assistant to serve as the first point of contact for clients, visitors, and employees. This role supports daily office operations, provides administrative assistance, and helps create a welcoming, well-organized workplace. Qualifications Minimum 2 years of experience in receptionist role. Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and Concur. Strong organizational, communication, and time-management skills Professional, customer-focused demeanor with a positive attitude Ability to thrive in a fast-paced, collaborative environment

***On-site Monday through Friday, 9am-5pm in Framingham, MA*** Receptionist $20-$23/hr depending on experience 6-8-week contract to cover a medical leave Fully onsite 9-5 M-F (35 hours) + an unpaid hour for lunch JOB DESCRIPTION In this role you will serve as the initial point of contact for all visitors entering the facility. Ensuring their needs are identified and addressed appropriately, and directing to relevant internal departments in a timely and professional manner. PRIMARY RESPONSIBILITIES Act as the first point of contact for all individuals entering the facility; assess service needs and connect each person to the appropriate internal department. Provide high-quality customer service to clients seeking in-person assistance. Collect and route client paperwork for various programs, ensuring same-day delivery to the appropriate department. Assist clients in communicating emergency situations to the appropriate internal team immediately. De-escalate conflicts and respond calmly to challenging situations as they arise. Oversee reception and designated waiting areas to ensure visitors' needs are met efficiently. Provide clear direction and guidance to visitors regarding facility policies and protocols. Engage with all clients respectfully by identifying and responding to their needs, whether within or outside the immediate scope of the role. Interact with visitors using a professional, compassionate, and trauma-informed approach. Attend and participate in team meetings as requested; communicate effectively with internal staff across departments. Maintain strict confidentiality of client, employee, and organizational information in accordance with applicable federal and state laws, as well as funder requirements. Ensure compliance with all program, departmental, organizational, and funder policies and procedures. Perform other related duties as assigned. KNOWLEDGE AND SKILL REQUIREMENTS High School Diploma or equivalent required Working knowledge of Microsoft Word, Excel, and Windows One to three years of clerical or administrative experience Basic reading, writing, and arithmetic skills Demonstrated experience adhering to confidentiality requirements Strong customer service, interpersonal, and verbal communication skills Experience utilizing de-escalation techniques and trauma-informed practices Bilingual proficiency in Spanish and/or Portuguese preferred

* The Front Office Assistant serves as the first point of contact for patients and visitors and plays a key role in ensuring smooth daily operations of a small healthcare practice. This individual supports scheduling, registration, patient communication, insurance-related clerical processes, and general administrative functions while maintaining a welcoming and professional front desk environment. The ideal candidate is organized, detail-oriented, discreet, and comfortable balancing customer service responsibilities with administrative accuracy. Key Responsibilities Welcome patients and visitors, provide clear directions, and ensure a positive first impression of the practice. Verify and update patient information in the clinic's practice management system. Maintain a calm, respectful, and professional demeanor in all patient interactions. Uphold patient dignity and confidentiality at all times in compliance with HIPAA standards. Coordinate appointment scheduling, confirmations, cancellations, and rescheduling according to clinic procedures. Enter and maintain accurate patient registration and demographic information. Conduct reminder outreach prior to scheduled appointments and assist with follow-up scheduling as needed. Respond to patient needs promptly while ensuring appointment workflows remain accurate and efficient. Answer incoming calls, screen inquiries, and route messages appropriately with attention to detail. Assist patients with general questions related to appointments, documentation, and next steps. Contact patients when services/items are ready for pickup, when applicable. Assist with insurance verification and documentation review to ensure accuracy against payer guidelines. Support billing-related clerical tasks including basic invoice preparation and insurance follow-up on outstanding balances. Respond to routine billing questions and escalate complex concerns to the appropriate team member. Collect copayments and other fees following practice procedures. Post payments accurately, support daily reconciliation, and assist with balancing the register. Prepare deposits, track petty cash activity, and support regular bank deposits as directed. Maintain patient charts and ensure forms are current, organized, and appropriately filed. Support the upkeep of front desk forms and administrative documents to ensure current versions are used consistently. Open, sort, and distribute incoming mail. Prepare shipments and process outgoing packages as needed. Order and maintain front office supplies, forms, and other essential materials required for daily operations. Assist with general administrative tasks and provide support to clinical staff as needed. Ensure the front office and reception area are clean, organized, and ready for the start of each day. Support routine maintenance tasks such as tidying the waiting area, restocking materials, and managing trash/recycling removal per office procedure. Assist with practice outreach and marketing initiatives, such as distributing materials or supporting community-facing tasks as assigned. Qualifications & Skills Bachelors degree preferred; additional coursework in healthcare administration or business is a plus. Prior experience in a medical or healthcare front office environment strongly is a plus. Must keep up to date with COVID vaccines and boosters and flu vaccines. Strong interpersonal communication skills with the ability to interact professionally with diverse patients. Excellent organizational ability and attention to detail, especially when handling scheduling and data entry. Comfortable working with practice management systems and basic office software. Ability to handle sensitive information with discretion and maintain strict confidentiality. Dependable, punctual, and able to manage multiple competing priorities in a fast-paced setting. *Quoted hourly range does not guarantee the final hourly offer. Offers will be determined by variables such as years of experience, education level, etc. by the client.** **This job posting is being posted on a clients behalf by an agency. For confidentiality reasons, this is not the original/exact job description. Specific details will be provided to candidates that are invited to interview with the client.**

Front Desk Clerk Level I is an entry level position with responsibilities that include but are not limited to operating telephones in a polite and friendly manner following proper telephone etiquette, greeting members and guests, assisting with reservations and luggage, distributing resort information and schedules, and collecting and sorting the mail on a daily basis. Responsibilities Greet guests and provide them with superb customer service Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper Answer all client questions and incoming calls Maintain records and files Know and comply with all company policies and procedures regarding safety, security, emergencies, and guest interaction Report to work on time and in complete uniform Assists in other areas as needed Completion of any task requested by a supervisor or member of the management team Qualifications Level I: 0-3 months experience at a hotel, resort, or club preferred Strong communication and interpersonal skills along with the ability to work in a diverse team environment Proficient in basic computer skills including Microsoft Word and Outlook Compensation and Benefits: Competitive pay according to exerience Dorm style and shared housing TBD limited Available

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property. Job Description Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues, and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams. Rate per hour for this job classification starts at $30.83 and increases to $31.33 after 90 days. Responsibilities Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures Empathetically listen to guest inquiries and provide appropriate responses Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. To be fully acquainted with different points of interest. Ensure the public areas (lobby) is maintained, clean and tidy by partnering with the Housekeeping Department. Responsible for a bank and all cash handling procedures. Accept other special duties as required by management. Interact with other departments to ensure that guests' needs are satisfied. Speak to guests in a friendly, warm manner, making them feel welcome at the hotel. To proactively work to seek out ways in which to improve the hotel experience for our guests. Handling of special requests; i.e. flowers, amenities, gifts, rental cars, forwarding luggage, private planes, sight-seeing tours, etc. Encourages and builds mutual trust, respect and cooperation among co-workers. Treats co-workers fairly and equitably. Maintain a professional, neat and organized appearance according to Omni standards. Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident. Attend all required department trainings and meetings. Perform any other duties required by management Qualifications Previous luxury hotel experience is preferred. Previous front office experience is preferred. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programs Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays. Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail. Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging and personalized service. Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities. Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times. Must have the ability to report to work on time and when scheduled. Must have the ability to stand and/or walk for extended periods of time. Must meet standards of appearance and maintain a high level of personal hygiene at all time. Clear, concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers. Computer literacy to include: Payroll systems, Microsoft Office

Customs Entry Writer 3-5 Years Experience Type: Full-Time | Industry: Freight Forwarding & Customs Brokerage Salary: $55,000 About Us: We are a leading international freight forwarder with a strong reputation for reliability, compliance, and customer-focused service. Due to continued growth, we are looking for a skilled Customs Entry Writer to join our Customs Brokerage team. Position Summary: As a Customs Entry Writer, you'll be responsible for preparing and submitting customs entries for air and ocean imports while ensuring compliance with U.S. Customs regulations. This role is ideal for an experienced professional who thrives in a fast-paced environment and values accuracy, communication, and teamwork. Key Responsibilities: Prepare and file customs entries in accordance with U.S. Customs and Partner Government Agency (PGA) regulations. Classify goods using the Harmonized Tariff Schedule (HTS). Review documents for completeness and compliance (commercial invoices, packing lists, bills of lading, etc.). Coordinate with clients, carriers, customs officers, and internal departments to ensure timely release and delivery of shipments. Monitor and track entry status, resolve delays or holds, and update clients accordingly. Maintain organized and up-to-date records for audit readiness. Stay current with changing customs regulations and industry best practices. Requirements: 35 years of experience as a Customs Entry Writer in a freight forwarding or customs brokerage environment. Strong knowledge of HTS classification, entry types, and import documentation. Familiarity with ACE, ABI systems, and other customs-related platforms. High attention to detail and strong organizational skills. Excellent communication and problem-solving abilities. Ability to work independently and meet tight deadlines. Customs broker license is a plus, but not required. What We Offer: Competitive salary based on experience. Comprehensive benefits including health, dental, vision, and 401(k). Opportunities for advancement and continued learning. A supportive team environment with a focus on compliance and client satisfaction.

Job DescriptionDescription: Guest Service Agent - Sheraton Hotel Join our dynamic team at Sheraton Hotel as a Guest Service Agent, where your friendly demeanor and attention to detail will ensure our guests have a memorable stay. We are committed to providing exceptional service and creating a welcoming environment for all visitors. If you enjoy engaging with people and thrive in a fast-paced hospitality setting, we invite you to apply and become part of our dedicated team. Key Responsibilities: - Perform check-in and check-out procedures in accordance with Marriott standards - Post charges to guest folios accurately and efficiently - Maintain inventory of gift shop items and assist guests with purchases - Enroll guests into the hotel's guest loyalty program to enhance their experience - Receive and handle incoming and external calls professionally - Transfer calls to appropriate departments or personnel - Attend pre-shift meetings to stay informed about hotel updates and special events - Create key packets for group check-ins to ensure smooth arrivals - Explain hotel services, amenities, and features to guests - Perform all other duties as assigned to support hotel operations and guest satisfaction Skills and Qualifications: - Knowledge of hotel policies, procedures, and services, with a general understanding of other departments - Exceptional computer skills, including familiarity with hotel management software - Excellent communication skills in English, both verbal and written - Ability to handle multiple tasks efficiently and remain calm under pressure - Strong interpersonal skills and a professional appearance - Ability to work flexible hours, including evenings, weekends, and holidays At Sheraton Hotel, we foster a culture of teamwork, growth, and excellence. We offer competitive benefits and opportunities for career advancement, ensuring our team members feel valued and motivated. If you are passionate about delivering outstanding guest service and eager to grow within a renowned hospitality brand, we look forward to receiving your application. Requirements:

Elevare Branding is a growing company committed to delivering excellence through professionalism, organization, and outstanding client interaction. We believe that the first impression defines the experience, and our front desk team plays a vital role in representing our values, culture, and commitment to quality. Job Description We are seeking a reliable and professional Front Desk Agent to serve as the first point of contact for visitors, clients, and internal teams. This role is essential in maintaining a welcoming, organized, and efficient front office environment while supporting daily administrative operations. The ideal candidate is detail-oriented, well-spoken, and thrives in a structured, client-facing setting. Responsibilities Greet and assist visitors in a professional and courteous manner Answer and direct incoming calls, emails, and inquiries Maintain front desk organization and office appearance Schedule appointments and manage calendars when needed Handle administrative tasks such as data entry, filing, and documentation Coordinate with internal departments to ensure smooth daily operations Uphold company standards for confidentiality and professionalism Qualifications Strong communication and interpersonal skills Professional appearance and demeanor Excellent organizational and time-management abilities Basic computer and office system proficiency Ability to multitask and remain composed in a fast-paced environment Positive attitude with a strong sense of responsibility Additional Information Competitive salary ($42,000 - $46,000 per year) Growth opportunities within the company Skill development and hands-on training Supportive and professional work environment Stable full-time position

AM | PM SHIFTS AVAILABLE

DEPARTMENT: Front OfficeREPORTS TO: Front Office ManagerSTATUS: Non-Exempt This is a highly visible role that has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors, and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES: Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment.Perform all duties toward the goal of maximizing guest service. Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times. Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs. Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Accommodate room changes expediently. Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel's historical significance. Acquaint guests with city attractions, community events and nearby areas of interest. Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction. Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies. Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information. Responsible for proper key control and other security measures. Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment. Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all co-curators with professional respect. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Properly handle lost and found items. Report accidents, injuries, and any unsafe conditions to Management and Maintenance. Report all maintenance issues for guest satisfaction. Report to work wearing the required uniform and meeting professional grooming standards. Maintain confidentiality of all guests and hotel information Perform other duties as assigned. Actively participate in ongoing training. KNOWLEDGE, SKILLS AND ABILITIES: Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-curators, both in person and by telephone. Strong customer-relations skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact. Ability to deal with guests when they are angry or upset. Professional appearance and demeanor. Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems. Previous cashier experience/ Basic accounting skills. Ability to work quickly and thoroughly when under pressure. Knowledge of hotel facilities and features. Ability to attend to more than one task at a time. Ability to maintain excellent attendance and punctuality. Knowledge of area and surrounding communities. EXPERIENCE: - Customer Service experience preferred. PHYSICAL DEMANDS: - Must be able to stand for long periods of time. - May include crowded office setting or “close quarters”. - General office environment with limited physical activity. This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.

Are you the ultimate "people person" who loves sharing the best a city has to offer? Cambridge Common House is looking for a Front Desk Agent to be the welcoming face behind our iconic red front door. Located in a beautifully restored 1835 historic home just steps from Harvard Square, our 16-room guest house offers a "lived-in luxury" experience. As a property, we look for team members who bring their authentic personalities to work. You aren't just checking guests in; you are acting as their local guide, concierge, and host in the heart of Cambridge. The Warmest Welcome: Greet guests as they arrive at our historic Garden Street home, handling check-ins and check-outs with a smooth, friendly, and professional touch. Curated Concierge: Share your "insider" knowledge of Harvard Square-from the best flat white at Bluestone Lane to the latest show at the American Repertory Theater. Property Ambassador: Maintain the cozy, high-end atmosphere of our lower-level lounge and garden patios, ensuring refreshments are stocked, and the space feels inviting. Communication Hub: Handle reservations, phone inquiries, and emails with a clear, helpful, and "boutique-style" tone. Liaison extraordinaire: Work closely with our housekeeping and maintenance teams to ensure every room is perfect before a guest ever turns the key. Guest Delight: Proactively anticipate guest needs-whether it's extra pillows for a fireplace suite or a taxi for an early flight-and make it happen with a smile. The "Lark" Spirit: You have a genuine love for hospitality and an appreciation for historic architecture and thoughtful design. Physical Requirements: Ability to stand, walk, bend, kneel, and/or squat, and move/lift up to 50 lbs; you'll be moving through our historic three-story home (stairs included!). Must be able to remain in a stationary position or be mobile for extended periods during a shift. Variable environment, exposure to different types of scents/smells, noises, and/or alarms. Savvy Communicator: You can chat with anyone-from international travelers to local visiting professors-and make them feel right at home. Detail-Oriented: You're the type of person who notices if a flower is wilted or a pillow is slightly askew and fixes it immediately. Tech-Comfortable: Ability to learn and master our Property Management System (PMS) and handle digital communications efficiently. Reliable & Flexible: We are a 24/7 business, so we need team members who are dependable for their shifts, including weekends and holidays. Locally Minded: Knowledge of the Cambridge/Boston area is a huge plus-our guests love "off the beaten path" recommendations!

Signing Bonus Available, payable after 90 days We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills

About Us Designed for a comfortable, seamless travel experience, Hyatt Place Boston / Braintree provides you with lifestyle conveniences to help you feel right at home. Located in the heart of the South Shore, 15 miles from Downtown Boston and easy access to Cape Cod, our Braintree hotel is central to attractions in Boston and Greater New England. We are steps from a variety of fine restaurants and the regions premier shopping destination South Shore Plaza. Nearby are hometown favorites like Gillette Stadium home of the New England Patriots, the New England Aquarium or catch a game at Fenway Park. What makes working with us great? We celebrate our associates' success monthly with Town Hall meetings and incentives for individual performance, we create excellent opportunities and support career advancement, and we share in World of Hyatt Associate Benefits which include discounted room nights at any Hyatt branded hotel or resort worldwide! We provide industry leading flexible time off, 401(K) benefits, and health plans. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel perks, product and service discounts, and much more. Come join our friendly, professional, and supportive team, today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Assist guests with arrival and departure from hotel, while providing positive guests experiences. Essential Duties and Responsibilities Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. • Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. • Accept and record vouchers, traveler's checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Hotel experience preferred. Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to establish and maintain effective working relationships with associates, customers and patrons. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $18.50 - $18.50 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Additional Information: This hotel is owned and operated by an independent franchisee, Jamsan Hotel Management, Inc.. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Process guest check-ins and room assignments following the hotel's rate structures, discounts and sell/up-sell strategies. Accommodate special requests when possible. Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. Liaison with Housekeeping and Maintenance teams to ensure all rooms are clean and furnished to accommodate guests' needs. Maintain good working relationships and open lines of communication with all other departments. Answer the telephone and transfer callers. Answer inquiries about hotel services, in-house events/amenities, directions, local attractions, etc. Assist guests with transportation arrangement needs. If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands. Manage online and telephone reservations. Take same day and future reservations. Cancel room reservations according to policies and procedures. Pr-register, block reservations and, fold/stuff key packets as appropriate, Handle and resolve guest complaints. Report all instances of guest dissatisfaction to management for follow-up. Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Take and place wake-up calls, as needed. Run, distribute and file required daily reports as directed. On time and at work when scheduled and in proper uniform. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason. Perform special projects and other responsibilities as assigned. Any other duties / tasks as requested by management. POSITION ID: FDA-01 HOURS: The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. EDUCATION AND EXPERIENCE: High school education or equivalent experience. Hotel front desk and customer service familiarity with hospitality industry practices preferred. SKILLS AND ABILITIES: Ability to complete Front Desk Agent duties and process night audit in compliance with Company policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve Full Time 401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance. 16.50 per hour This company is an equal opportunity employer. frnch1

Are you a dynamic, enthusiastic, and customer-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to join our team as Front Desk Agent at CAMBRIA HOTEL SOUTH BOSTON! As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you. Job responsibilities: Process all guest check-ins by confirming reservations. Assigning room, and issuing and activating room key. Process all payment types such as room charges. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications. Concierge duties Previous hotel experience is higly preferred.

Job description TITLE: Front Desk Agent Full Time, Moxy by Marriott Allentown Downtown * $15/hr. ** Combination of first, mid, and second shifts. Must be Available Weekends. Open availability required. --MUST PASS CRIMINAL BACKGROUND CHECK ** Free and Safe City Garage Parking **PTO to use During the First Year **Marriott Room Discount from Day One GENERAL PURPOSE Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. ESSENTIAL DUTIES/RESPONSIBILITIES Greets and completes established check-in procedures for arriving guests on a daily basis in order to ensure guest are satisfied and in rooms as requested. Facilitates guest departure (check-out) on a daily basis by following established computer procedures in order to close guest accounts and open the room for the next sell. Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. OTHER DUTIES/RESPONSIBILITIES Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. SUPERVISORY DUTIES - None JOB QUALIFICATIONS Knowledge Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. Must have stable employment history, and previous experience in dealing face to face with the public. Knowledge of basic customer service skills required. Must be fluent in oral and written English. Skills Must be computer literate. Must have vision ability to read written communiques and monochrome computer screen. Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. Abilities Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. Education/Formal Training High School diploma or equivalent Material/Equipment Used Standard office equipment including but not limited to: Telephone, copier, PC, and fax machine. Environment Prolonged standing indoors. Job Type: Full-time Pay: $15.00 per hour Benefits: 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule: Day shift Evening shift