Data Associate I
Front desk clerk job in Amherst, NY
Title: Data Associate I (Data Manager Assistant)
Description: The Data Associate is responsible for assisting Data Managers.
Major duties and responsibilities:
Administrative duties include, but may vary: maintaining contact information, filing, and opening, sorting and routing of incoming mail
Key data into an electronic data capture system, as needed
Perform routine quality control of data
Prepare and track data queries
Routinely run reports and review report output for accuracy
Compare coded data vs. text descriptions for accuracy
Participate in conference calls and meetings as needed
Participate in door coverage as necessary
Participate in the training of staff
Other relevant duties as assigned
Reports to: Data Manager III and IV
Controls over position: Work is assigned based on project needs.
Required qualifications:
An Associate's degree or higher
One year experience working in clinical trials or related experience.
General computer skills, including Microsoft Word and Microsoft Excel
Ability to work with database applications
Ability to work in a team environment
Ability to communicate effectively
Excellent organizational and interpersonal skills
With full time employment at Frontier Science, employees are eligible for medical and dental insurance, a generous Paid Time Off (PTO) policy, short term and long term disability, life insurance, participation in a retirement plan, as well as fitness club reimbursement, computer loan assistance, and tuition reimbursement.
Applications will be received through the ADP Workforce Now Career Center using the following link: ADP Workforce Now Frontier Science Career Center or by visiting frontierscience.org/careers.html.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
Auto-ApplyData Associate I
Front desk clerk job in Amherst, NY
Title: Data Associate I (Data Manager Assistant)
Description: The Data Associate is responsible for assisting Data Managers.
Major duties and responsibilities:
Administrative duties include, but may vary: maintaining contact information, filing, and opening, sorting and routing of incoming mail
Key data into an electronic data capture system, as needed
Perform routine quality control of data
Prepare and track data queries
Routinely run reports and review report output for accuracy
Compare coded data vs. text descriptions for accuracy
Participate in conference calls and meetings as needed
Participate in door coverage as necessary
Participate in the training of staff
Other relevant duties as assigned
Reports to: Data Manager III and IV
Controls over position: Work is assigned based on project needs.
Required qualifications:
An Associate's degree or higher
One year experience working in clinical trials or related experience.
General computer skills, including Microsoft Word and Microsoft Excel
Ability to work with database applications
Ability to work in a team environment
Ability to communicate effectively
Excellent organizational and interpersonal skills
With full time employment at Frontier Science, employees are eligible for medical and dental insurance, a generous Paid Time Off (PTO) policy, short term and long term disability, life insurance, participation in a retirement plan, as well as fitness club reimbursement, computer loan assistance, and tuition reimbursement.
Applications will be received through the ADP Workforce Now Career Center using the following link: ADP Workforce Now Frontier Science Career Center or by visiting frontierscience.org/careers.html.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.
Auto-ApplyFront Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY
Front desk clerk job in Buffalo, NY
Job Description
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk/Night Audit for the Richardson Hotel, Buffalo NY.
This position will work 2 night audit shifts and flexible to other shifts. Opera Cloud experience is preferred.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitude.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 20 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Hourly rate of pay between $20-$22 based on experience and qualifications
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible schedule
Parental leave
Referral program
Front Desk Clerk/Night Audit-Richardson Hotel-Buffalo, NY
Front desk clerk job in Buffalo, NY
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Clerk/Night Audit for the Richardson Hotel, Buffalo NY.
This position will work 2 night audit shifts and flexible to other shifts. Opera Cloud experience is preferred.
Job Purpose:
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Promptly respond to and resolve guest complaints
Answer telephone promptly and properly being polite, courteous, and friendly
Be friendly, thorough, accurate and efficient in taking reservations
Be friendly, thorough, accurate and efficient in performing Check-ins
Be friendly, thorough, accurate and efficient in performing Check-outs
Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us.
Responsible for greeting every guest with a smile and positive attitude.
Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people.
Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis.
Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and restaurant area.
Assist guests with luggage upon their arrival to and departure from the hotel
Use the guests' names
Be knowledgeable and helpful about the local area, the hotel and hotel services
Handle messages, wake-up calls, mail, and faxes properly
Assist guests' with laundry/dry cleaning needs
Know of incoming VIPs
Follow all applicable Company Standard Operating Procedures.
Perform other assignments as directed by the General Manger.
Be an enthusiastic, helpful and positive member of the team
Be professional, responsible and mature in conduct and behavior
Be understanding of, encouraging to and friendly with all co-workers
Be self-motivated and use time wisely
Maintain open line of communications with each department
Communicate pertinent information
Respond positively to new ideas
Openly accept critical/developmental feedback
Maintain effective communication through the use of meetings, log books and bulletins
Be available to help other departments in emergency situations
Adhere to all work rules, procedures and policies established by the company including, but not
limited to those contained in the associate handbook.
Safety and Security Skills
Properly handle and account for keys
Be knowledgeable of policies regarding emergency procedures and security concerns
Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items
Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
Have full understanding of franchise honors program
Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
Verifies all information on reservations check-in; name, address, method of payment, etc.
Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting
Completes shift closing accurately by getting appropriate approval signatures and authorization codes
Adheres to hotel policies regarding the use of cash banks
Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
Report potential sales contacts to the sales department protection of guests' room numbers.
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel
environmental systems.
Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 20 lbs occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,
listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to spend extended lengths of time viewing a computer screen.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment
Other:
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays
Amazing Benefits At A Glance:
Hourly rate of pay between $20-$22 based on experience and qualifications
Team Driven and Values Based Culture
Same-day pay available
Employee Assistance Program
Career Growth Opportunities/ Manager Training Program
Reduced Room Rates throughout the portfolio
Third Party Perks (Movie Tickets, Attractions, Other)
Employee discount
Flexible schedule
Parental leave
Referral program
Auto-ApplyDocument Review Clerk
Front desk clerk job in Amherst, NY
Offering $16.50-$23 per hour. The Upfront Review Clerk is responsible for the quality review of all pertinent customer information for accuracy and completeness in order to meet payer requirements for timely and maximum reimbursement.
Evaluate all received documents to ensure that appropriate information has been obtained to allow for successful Accounts Receivable
Maintain Held Sales by assisting customer service representatives weekly in correcting problems so billing may begin or continue
Responsible for reviewing various reports for quality assurance
Record all activity relating to the account in tickler files
#CC
Front Desk Attendant
Front desk clerk job in Aurora, NY
$18-22 hourly depending on experience
INNS OF AURORA, LLC CORE VALUES:
While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
Position Purpose:
Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room reservations, Spa bookings, activities bookings and restaurant bookings to addressing any questions or concerns, their commitment to service is truly remarkable.
Not only do they demonstrate exceptional skills in guest interactions, but they also assume responsibility for maintaining seamless operations at our Inns. Furthermore, their professional demeanor cultivates a warm and inviting atmosphere, leaving a memorable impact on all our overnight guests, dining guests, attendees of events, and individuals passing through.
Responsibilities/Duties/Functions/Tasks:
This may involve accommodating overnight guests, dining guests, attendees of events, and individuals passing through.
Responsibilities/duties/functions/tasks:
Act as main resource of the IOA properties for guests at all times
Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed
Assist guests with making dining reservations
Assist guests with booking programming activities.
Escort guests to room and show them their amenities when checking in
Provide tours to guests, if requested
Check in and build strong connections with our valued guests.
Maintain a professional and hospitable demeanor
Oversee digital reservations and follow-up with any outstanding questions or action items
Answer general inquiries
Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have.
Check in with night auditor/outgoing clerk for pertinent information
Review the front desk recaps and front desk log
Tidy public spaces and polish, if necessary
Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
Count, record and reconcile the cash drawer and petty cash
Maintain knowledge of current area events, activities, and hours of operation
Maintain constant awareness of safety procedures and occupancy rates
Attend weekly/monthly meetings
Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook.
Other duties, as assigned
Requirements
Qualifications:
High school degree
Experience with guest relations
Ability to work independently
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and general computer literacy
Ability to multi-task effectively under fast-paced working conditions
Knowledge of high end operations and luxury properties and service
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availabilities
Preferences:
Specialized historical knowledge of the Cayuga County and Village of Aurora area
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns
Familiarity with IOA properties
Experience working wit
h Micros and StayNTouch Property Management System
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
Auto-ApplyFront Desk Agent
Front desk clerk job in Buffalo, NY
Hampton Inn & Suites by Hilton-Buffalo Downtown, 220 Delaware Avenue, Buffalo, NY 14202 We are looking for a Front Desk Agent to join our great Team! Our Hampton Inn & Suites with 140 beautifully appointed rooms/suites is located just off I-190 and is in the heart of Buffalo. Just two blocks away is the free downtown train, the NFTA Metro. The KeyBank Center or Canalside for sports, entertainment, and activities are only one mile away. The Hampton Inn and Suites by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.
The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:
* Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
* Handles cash, credit card information and goods at the property
* Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
* Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
* Typical Schedule : Morning Shifts : 7 AM - 3 PM , Evening Shifts: 3 PM - 11 PM, Weekend Availability needed
Pay range: $16.50 - $17.50
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
* Paid Weekly (Every Friday!)
* Medical, Dental & Vision Insurance
* Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
* Paid Vacation and Sick Time
* Paid Holidays
* Tuition Reimbursement
* Flexible Spending Account
* Company Paid Life Insurance
* Company Paid Short-Term Disability Insurance
* Long-Term Disability Insurance
* Employee Assistance Program
* Hotel Discounts - for You, Your Friends and Family
* Wellness Programs
* Monthly Employee Appreciation Activities & Events
* Learning and Development Opportunities
* Employee Referral Program
Front Desk Associate
Front desk clerk job in Amherst, NY
This position plays a crucial role in providing exceptional customer service and ensuring smooth operations at our gym facility. You will need to possess excellent communication skills, a positive attitude, and a passion for health and fitness.
Catalyst Fitness is Western New York's largest locally owned premier gym, offering certified personal trainers, state of the art equipment, motivating group fitness classes, and much more at 7 locations across Buffalo.
What We Offer
We provide a motivating, collaborative, friendly, and all-inclusive working environment that encourages and rewards quality work, and inspires our employees to strive for excellence and innovation.
Job Role & Summary
The Fitness Activator serves as the first point of contact to all new and existing members at the club. They are primarily responsible for providing quality customer service at the front desk and shake bar (were appropriate).
Performance can be measured by positive member satisfaction, hitting monthly goals, and compliance to employee rules and regulations .
Responsibilities
Fitness Activator Duties and Responsibilities
Enthusiastically and responsibly greet and check-in members to the club saying ‘hello' to all incoming guests and ‘goodbye' to all ongoing guests.
Monitor member check-ins to identify and address past due payments, cancellations, and non-active members.
This requires tactful communication addressing all issues.
Check in all personal training clients, giving special attention to New Member Orientations.
Address all member requests adhering to all Catalyst Fitness policies and procedures.
Register all guests into the gym using proper registration procedures
Help generate non-dues revenue through scheduling PT appointments for new and current members, offering our shake bar amenities to reward current members, introducing members to group exercise classes.
Perform regular staff walk-throughs to make sure all member rules are being following, address cleaning concerns, and put away stray equipment and weights
Address all member concerns with a positive and professional approach.
Communicate member concerns to the manager as appropriate
Professionally and courteously answer the phone by the 3rd ring. Appropriately address caller inquiries and requests.
Prepare, promote, and serve protein shakes and drinks engaging members and anticipating their needs.
Clean and maintain the front desk and shake bar area.
Follow proper opening and closing procedures as appropriate
Professionally and responsibly address all member incidents, properly completing an incident form and communicating to management
Learn and gain knowledge of all club equipment for: instructing patrons on effective workout methods; explaining proper technique, general maintenance of machines and knowledge and experience of all group exercise classes.
Assist cleaning team as directed by the manager. This includes wiping down equipment, mopping floors, cleaning restrooms, vacuuming front lobby, and more.
Assist with the operations of the club at the direction of the General Manager.
Attend all team meetings as directed
View all jobs at this company
HOTEL FRONT DESK AGENT - Microtel Springville
Front desk clerk job in Springville, NY
Requirements
Education and/or Experience
One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have basic computer knowledge, i.e. Internet Navigation; Microsoft Excel software and Microsoft Word software.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization. Ability to communicate with others in a clear and professional manner.
Certificates, Licenses, Registrations
Maintain a valid New York State Drivers License with no major violations (select service properties only).
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Physical Demands
The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
Move, transport, put, install, remove, replace, position, place, transfer
Ascend, descend, work at heights, traverse
Move about or to, position self
Detect, operate, adjust, attach, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, create, collect, inspect, prepare, service
Communicate, converse, discern, convey, discuss
Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles; chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.
Acknowledgement
This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).
Salary Description $16.00 - $18.00 / Hourly
Document Review Clerk
Front desk clerk job in Amherst, NY
The Upfront Review Clerk is responsible for the quality review of all pertinent customer information for accuracy and completeness in order to meet payer requirements for timely and maximum reimbursement.
Evaluate all received documents to ensure that appropriate information has been obtained to allow for successful Accounts Receivable
Maintain Held Sales by assisting customer service representatives weekly in correcting problems so billing may begin or continue
Responsible for reviewing various reports for quality assurance
Record all activity relating to the account in tickler files
#CC
Data Entry Associate
Front desk clerk job in Cheektowaga, NY
Our client is a leading force in advancing safer, smarter AI technology. Their work has been featured in Forbes, The New York Times, and other major outlets for pioneering high-quality, human-verified data that powers today's top AI systems.
They've built a global community of expert contributors and have already paid out more than $500 million to professionals worldwide who help train, test, and improve next-generation AI models.
Why Join This Team?
Earn up to $18 USD/hr, paid weekly
Payments via PayPal or AirTM
Access to a free Model Playground to test and interact with leading AI models
Flexible, remote work - no contracts or fixed hours
Join a global network of experts contributing to AI advancements
Incentive payments may apply depending on project terms
Requirements
Bachelor's degree or currently enrolled
Strong analytical and problem-solving skills
Ability to develop professional-level prompts
Strong writing skills for clear, concise explanations
Close attention to detail and accuracy
Nice to Have (If Applicable)
Background in literature, creative writing, history, philosophy, theology, etc.
Prior writing or editorial experience
Interest or background in AI, machine learning, or creative tech tools
What You'll Do
Adopt a user mindset to create natural, real-world data
Use structured rubrics to evaluate and address user needs
Review, rank, and evaluate AI outputs for reasoning and problem-solving quality
Contribute across multiple projects based on your skills and experience
Provide clear written explanations and feedback to improve AI systems
Apply now to help shape the future of safe and intelligent AI systems!
Front Desk Agent | Buffalo Marriott LECOM HARBORCENTER
Front desk clerk job in Buffalo, NY
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Resolve discrepancies on the room status report with Housekeeping.
Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Job Type: Full-time & Part-time
Pay: Starting at $16 USD/ hour.
Work Location: In person.
Benefits:
Health insurance
Paid time off
8 Paid holidays
Marriott Hotel Discounts
2 Complimentary night hotel stays per year at any Shaner Hotel property
1 Complimentary meal per shift worked
Located on bus and metro routes.
Auto-ApplyOvernight Front Desk Associate
Front desk clerk job in Buffalo, NY
This role requires weekend, holiday, and overnight availability. The typical shift for this role is 11PM - 7AM. This is a part-time position with variable hours based on availability and business needs. Flexibility with scheduling is essential to meet the needs of our hotel operations.
WHY WORK FOR US?
In the hospitality business, our focus is on making a difference in the lives of our guests and employees. We care about the well-being of our employees and strive to provide a full comprehensive, competitive benefits plan to provide for you and your family's needs. We offer a flexible schedule, friendly and supportive work environment, opportunities for training and career advancement, employee discounts and so much more!
COMPANY INFORMATION
Located in downtown Buffalo, the Embassy Suites Buffalo is a beautiful 123-All suite hotel located at the stunning Avant building which also boasts upscale and sky-high condominiums, Class A office space and world-class cuisine from local restaurants. Located in the heart of Downtown Buffalo, Avant is in the middle of the financial, government and entertainment districts. With spectacular downtown, city and lake views, Embassy Suites at Avant offers unparalleled amenities, exceptional service and a remarkable location near mass transit.
Embassy Suites Buffalo is a supportive work environment where associates work hard to put the needs of our guests first. Embassy Suites hires friendly, helpful and courteous individuals who will make our guests feel comfortable and want to return again and again. By putting guests first, we've created an open, friendly place to work where honesty, mutual respect, teamwork and high standards are valued.
We are currently looking for individuals who embrace the hospitality culture and are looking for a professional career and growth in the industry. If you are interested in joining our team, expedite your application process and apply directly on our career center at: Recruitment (adp.com)
Job Summary
The Overnight Front Desk Associate provides prompt and courteous service by checking guests in and out of the hotel, answering guest questions and resolving guest challenges throughout their stay. The Front Desk Associate also promotes hotel services and amenities, provides upgrades as required, and upsells products to the guests. An overnight work schedule is required for this position.
Essential Functions:
Guest services and administration:
Input and retrieve information from computer system to confirm pertinent information, including number of guests and room rate
Make appropriate selection of rooms based on guest needs
Activate and provide electronic room keys
Ensure smooth arrival experience for guest including explaining the location of their room and acknowledging brand-specific reward program, and answering any other guest-specific questions about hotel amenities
Promptly answer phone calls and emails, transfer inquiries to applicable party including hotel employees and guests, and document correspondence in the appropriate software system
Retrieve mail, packages, or other special items for guests as requested
Ensure rooms and all services provided are correctly accounted for within guest statement
Assist guests with check out payments or charges
Completes daily reporting and recordkeeping.
Front of house services:
Ensuring front-desk area is clean and well organized at all times including emptying trash cans, organizing and restocking supplies such as hotel key cards, envelopes, printer paper, water, gift shop merchandise, etc.
Ensuring beverage area is stocked, clean, and organized at all times
Supporting other departments during down-time including tasks such as folding towels, changing light bulbs, sweeping and mopping
Guest relations:
Greet guests immediately in a friendly and sincere manner, always communicating using a positive and clear speaking voice
Actively listen to understand guest questions and requests, and complaints such as price conflicts, insufficient heating or air conditioning, and respond with appropriate actions
Promote and administer hotel marketing programs for arriving guest
Summons bell services team members to escort guests to/from their rooms as appropriate
Operates various office machines
Other Duties and Responsibilities:
Attempts to communicate with guest in guest's native language, if applicable
Support valet department as needed
Report maintenance deficiencies, safety hazards, accidents, or injuries
Follow Personal Protective Equipment (PPE) requirements, and report any defective, damaged or lost PPE including equipment that does not fit properly to management
Follow all safety procedures and be able to recognize and act in emergency situations
Ensure uniform and personal appearance are clean and professional
Maintain a hospitable service atmosphere at all times
Education and Experience:
High School Degree or equivalent preferred
1-2 years of prior guest service and/or hospitality experience preferred
Knowledge, Skills & Abilities:
Ability to arrive to work on time when scheduled
Strong customer service orientation and ability to communicate with empathy, defuse emotions, problem solve, and make sound decisions to resolve issues
Organization and time management, ability to consistently manage workload as assigned
Ability to read, write, listen, and communicate and effectively in English
Ability to use a calculator to prepare moderately complex mathematical calculations without error
Ability to access and accurately input information using a computer system
Ability to operate in a 7-day per week, 24-hour per day business setting
Physical Demands & Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Constant standing and walking
Constant near and far vision
Constant speaking and listening required
Constant reaching and grasping with hands and arms
Occasional sitting, stooping, kneeling, crouching, crawling, climbing stairs, and/or lifting up to 20 lbs
No immigration or work visa sponsorship will be provided for this position.
Uniland Hospitality is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
Auto-ApplyOffice Personnel
Front desk clerk job in Brockport, NY
With a thoughtful and hands-on approach, we offer a wide range of services such as dog walking, pet sitting, day care and dog training. Our team of dedicated dog walkers and daycare handlers are eager to provide your best friend with the care, attention and exercise they need to live their best lives all while having tons of fun.
Salon Receptionist
Front desk clerk job in Amherst, NY
WE ARE HIRING NOW! Weekends and and Friday Evenings as needed *Unmatched Culture *Closed Major Holidays Pay: $15.50/hr and up plus room for advancement. We are seeking a friendly, organized, and versatile individual to join our team as a Receptionist. The ideal candidate is enthusiastic, great with kids, and thrives in a fast-paced, upbeat environment.
Sharkey's Cuts for Kids is an upscale children's salon. If you are a highly motivated individual with high energy, Sharkey's Cuts for Kids (*************************** is looking for YOU to be a part of our family! Sharkey's Cuts was voted #1 kids salon franchise.
Our Salon Coordinator should have a natural smile and upbeat attitude with a commitment to provide an unforgettably fun and exciting haircut experience for each of our customers.
Company Overview:
Sharkey's Cuts for Kids has been in business for 19 years with over 100+ locations nationwide. As a premier provider of kid haircuts, Sharkey's Cuts for Kids brings fun, excitement and expertise to the industry. At Sharkey's we believe Family comes first and understand the importance of work life balance. If being in a fun work environment where your creativity is valued sounds too good to be true, we would love to meet you!
Some of the responsibilities including but not limited to:
Greet all guests and offer friendly, prompt and exceptional service
Manages the salon software, customer traffic
Ability to educate clients on retail products
Disinfect all the store equipment and keep the store clean and tidy
Keep retail shelves stocked
Assist in salon marketing activities
Assist stylist with shampooing or minicures
Should be able to work weekends
Compensation: $15.50 per hour
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Sharkey's Cuts for Kids Corporate.
Auto-ApplyFront Desk Medical Receptionist
Front desk clerk job in Buffalo, NY
A confidential, high -volume medical practice in the Buffalo area is seeking a reliable and professional Front Desk Medical Receptionist. This role supports patient check -in, check -out, scheduling, and administrative workflow in a fast -paced clinical environment. The ideal candidate is detail -oriented, organized, and able to maintain a positive attitude while managing multiple responsibilities.
Position Summary
The Front Desk Medical Receptionist serves as the first point of contact for patients and plays an essential role in delivering a smooth and efficient patient experience. Responsibilities include greeting patients, verifying information, scheduling appointments, collecting payments, and supporting clinical and administrative staff.
Key Responsibilities
Greet and check in patients with professionalism and courtesy
Update patient demographics, insurance information, and pharmacy details in the EMR
Collect co -pays and process payments accurately
Answer incoming calls, route messages, and address patient questions
Scan, upload, file, and organize patient charts and documents
Review and route documents within the EMR system
Assist with check -in, check -out, and kiosk support as needed
Schedule patient appointments as directed
Qualifications
High School diploma or equivalent
MediClear or equivalent HIPAA certification (required)
EMR experience (preferred but not mandatory)
Strong multitasking and prioritization skills
Excellent verbal and written communication abilities
Proficient keyboarding and computer navigation skills
Ability to maintain a positive, professional attitude in a busy environment
Benefits
Paid time off
401(k) retirement plan
Consistent schedule
Supportive work environment
Front Desk Staff
Front desk clerk job in Buffalo, NY
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
Reviews the cleanliness and organization of the Front Desk and Host station.
Ensures all menus are stocked and properly cleaned and maintained.
Checks for restocking of necessary supplies.
Brings all areas up to standard.
Discusses problem areas with Manager
Conducts merchandise inventory during and after shift, if applicable.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Notifies Manager of any Guest that is perceived to be unhappy.
Assists other Team Members as needed or as business dictates
Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
Delivers silverware as Guests are seated.
Makes timely and accurate calculations of bill transactions.
Greets and assists Guests efficiently and with a smile while processing transactions.
Is responsible for the reconciliation of any monies from their banks.
Completes “To Go” order transactions for Guests and ensures accuracy.
Sells merchandise from the Front Desk, if applicable.
Must be friendly and able to smile frequently.
Restaurant, retail, or cashier experience preferred, but not required.
Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
Must be at least 16 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $15 - $16.5 per hour
Salary Range:
15
-
16.5
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyFront Desk Staff
Front desk clerk job in Buffalo, NY
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
* Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
* Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
* Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
* Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
* Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
* Reviews the cleanliness and organization of the Front Desk and Host station.
* Ensures all menus are stocked and properly cleaned and maintained.
* Checks for restocking of necessary supplies.
* Brings all areas up to standard.
* Discusses problem areas with Manager
* Conducts merchandise inventory during and after shift, if applicable.
* Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
* Notifies Manager of any Guest that is perceived to be unhappy.
* Assists other Team Members as needed or as business dictates
* Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
* Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
* Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
* Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
* Delivers silverware as Guests are seated.
* Makes timely and accurate calculations of bill transactions.
* Greets and assists Guests efficiently and with a smile while processing transactions.
* Is responsible for the reconciliation of any monies from their banks.
* Completes "To Go" order transactions for Guests and ensures accuracy.
* Sells merchandise from the Front Desk, if applicable.
* Must be friendly and able to smile frequently.
* Restaurant, retail, or cashier experience preferred, but not required.
* Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
* Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
* Must demonstrate ability to read and communicate in English.
* Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
* Must be skilled at calmly responding to dis‐satisfied Guests and calling issues to Manager's attention.
* Must be at least 16 years of age.
Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
* Work days, nights, and/or weekends as required.
* Work in noisy, fast paced environment with distracting conditions.
* Read and write handwritten notes.
* Lift and carry up to 30 pounds.
* Move about facility and stand for long periods of time.
* Walk or stand 100% of shift.
* Reach, bend, and stoop frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
* Compensation is from $15 - $16.5 per hour
Salary Range:
15
* 16.5
We are an equal opportunity employer and participate in E-Verify in states where required.
Auto-ApplyFront Desk Attendant
Front desk clerk job in Aurora, NY
Job Description
$18-22 hourly depending on experience
INNS OF AURORA, LLC CORE VALUES:
While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:
• Courage
• Initiative
• Dependability
• Flexibility
• Integrity
• Judgment
• Respect for others
Position Purpose:
Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room reservations, Spa bookings, activities bookings and restaurant bookings to addressing any questions or concerns, their commitment to service is truly remarkable.
Not only do they demonstrate exceptional skills in guest interactions, but they also assume responsibility for maintaining seamless operations at our Inns. Furthermore, their professional demeanor cultivates a warm and inviting atmosphere, leaving a memorable impact on all our overnight guests, dining guests, attendees of events, and individuals passing through.
Responsibilities/Duties/Functions/Tasks:
This may involve accommodating overnight guests, dining guests, attendees of events, and individuals passing through.
Responsibilities/duties/functions/tasks:
Act as main resource of the IOA properties for guests at all times
Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed
Assist guests with making dining reservations
Assist guests with booking programming activities.
Escort guests to room and show them their amenities when checking in
Provide tours to guests, if requested
Check in and build strong connections with our valued guests.
Maintain a professional and hospitable demeanor
Oversee digital reservations and follow-up with any outstanding questions or action items
Answer general inquiries
Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently
Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have.
Check in with night auditor/outgoing clerk for pertinent information
Review the front desk recaps and front desk log
Tidy public spaces and polish, if necessary
Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments
Count, record and reconcile the cash drawer and petty cash
Maintain knowledge of current area events, activities, and hours of operation
Maintain constant awareness of safety procedures and occupancy rates
Attend weekly/monthly meetings
Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook.
Other duties, as assigned
Requirements
Qualifications:
High school degree
Experience with guest relations
Ability to work independently
Excellent written and verbal communication skills
Proficiency in Microsoft Office programs and general computer literacy
Ability to multi-task effectively under fast-paced working conditions
Knowledge of high end operations and luxury properties and service
Must demonstrate a professional demeanor and possess highly developed interpersonal skills
Flexibility with hourly schedules, including weekend, holiday and evening availabilities
Preferences:
Specialized historical knowledge of the Cayuga County and Village of Aurora area
Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns
Familiarity with IOA properties
Experience working wit
h Micros and StayNTouch Property Management System
Benefits
We are proud to offer outstanding benefits to all of our employees.
Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages.
Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits.
We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.
HOTEL FRONT DESK AGENT - Microtel Springville
Front desk clerk job in Springville, NY
Indus Hospitality Group's mission is developing, empowering, and supporting success in our employees. At the core of our brand we stand for Growth, Loyalty, Respect, and Flexibility. At Indus we offer a career, not just a job. Over the last four decades we have grown substantially through commitment to the region and communities we serve; helping fuel regional economic development with commerce and employment. We believe success is earned and teamwork matters, that hard work should be recognized, and diversity celebrated, that there is always something new to learn and innovation is supported.
Indus Hospitality Group owns and operates more than 70 properties, primarily hotels and restaurants in the Rochester, Finger Lakes, and Western New York regions. The team at Indus Hospitality Group has been recognized numerous times as first-class operators, earning national and regional awards including the Dunkin' Brands Rising Star of the Year, the Microtel Inn & Suites Franchisee of the Year Award, the Hilton Worldwide Lighthouse Award, Best Western Champion Customer Care Award, and TripAdvisor Awards for Excellence.
Reports To: Guest Service Manager or Assistant General Manager
Summary
Responsible for performing a variety of guest service activities while providing the highest level of service possible.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Perform check-out services.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
Provide guests with directions and information regarding the local area.
Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
Schedule shuttle runs for guests (hotels with shuttle only).
Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
Perform laundry duties as needed
Maintain continental breakfast, including closing and cleaning of area.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Be at work consistently and on time; Arrive at meetings on time.
Able to read and interpret written information.
Able to work alone or with others.
Able to deal with frequent change, delays, or unexpected events.
Follow instructions, respond to management direction; Take responsibility for own actions; Complete tasks correctly and on time or notify appropriate person with an alternate plan.
Follow policies and procedures; Use time efficiently. Conserve organizational resources; Generate suggestions for improving work. Demonstrate accuracy, thoroughness and attention to detail.
Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
Identify and resolve problems in a timely manner; Develop alternative solutions; Use reason even when dealing with emotional topics.
Display willingness to make decisions; Understand business implications of decisions; Include appropriate people in decision-making process.
Contribute to building a positive team spirit; ask for and offer help when needed.
Treat people with respect; Approach others in a tactful manner; Follow through on commitments; Work with integrity and ethics; Uphold organizational values.
Active problem solver by listening to guests and providing service that exceeds expectations.
Maintain confidentiality; Listen to others without interrupting; Keep emotions under control. React well under pressure.
Speak clearly and persuasively in positive or negative situations; get clarification; Respond well to questions; Participate in meetings.
Apply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills.
Requirements
Education and/or Experience
One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have basic computer knowledge, i.e. Internet Navigation; Microsoft Excel software and Microsoft Word software.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization. Ability to communicate with others in a clear and professional manner.
Certificates, Licenses, Registrations
Maintain a valid New York State Drivers License with no major violations (select service properties only).
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Physical Demands
The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
Move, transport, put, install, remove, replace, position, place, transfer
Ascend, descend, work at heights, traverse
Move about or to, position self
Detect, operate, adjust, attach, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, create, collect, inspect, prepare, service
Communicate, converse, discern, convey, discuss
Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles; chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.
Acknowledgement
This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).
Salary Description $16.00 - $18.00 / Hourly