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Front desk clerk jobs in Ohio

- 919 jobs
  • Maintenance Office Assistant

    Cedar Point 3.9company rating

    Front desk clerk job in Vermilion, OH

    $17.94/hour Job Status/Type: Full-time, year-round Entry to Mid-Level Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. The Maintenance Office Assistant will perform receptionist duties including greeting and receiving visitors and directing them to the proper individual and/or department, and answer, screen and transfer/dispatch calls to the appropriate personnel. This position will operate two way base radio for communication to maintenance trades and supervision, provide clerical support including but not limited to: execution of documents in DocuSign, scanning, filing, date entry, creating spreadsheets, sorting and distributing mail, and monitor and maintain all associates' timekeeping, attendance tracking and entry of schedules. Additional duties include entering purchase order requests in the JD Edwards accounting system and processing packing lists and invoices as well as the distribution of open invoices. Responsibilities: Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Maintain, research, distribute and track all open invoices sent through the OnBase system. Process receipts and invoices in JD Edwards, Smartsheet and OnBase on a daily basis. Provide trouble shooting assistance with receiving issues regarding invoices not clearing in OnBase. Create and distribute monthly spreadsheet of Open Purchase orders to Leaders. Timekeeping: Review and correct all departmental labor time-clock entries in Kronos on a daily basis. Obtain all required documentations of approval for any time edit corrections. Update and maintain all maintenance division schedules. Maintain and track associates' attendance via hard cards, spreadsheet and Kronos. Work with Manager on any discrepancies. Greet and receive all visitors and direct them to the proper individual and/or department. Answer, screen and dispatch calls to the appropriate personnel while maintaining the daily call logs/work lists for all trades. Provide clerical support including but not limited to: execution of documents in DocuSign, scanning, filing, typing divisional correspondence, creating spreadsheets, sorting and distributing mail and coordinating events. Assist with organization and distribution of employee incentives. Labor Distribution: Data entry of all work records on a daily basis. Qualifications: High school graduate or GED. Knowledge of office practices, computer literacy, data entry skills; proficient in keyboarding 50-55 wpm. Smartsheet, Microsoft Office and Windows based operating systems. Organization, multi-tasking and communication skills. Experience with JD Edwards, Kronos, OnBase, Smartsheet and Docusign Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
    $17.9 hourly Auto-Apply 18d ago
  • Front Desk Receptionist

    Dawson 4.4company rating

    Front desk clerk job in New Albany, OH

    $20.00-$25.00 per hour Monday-Friday 8:00am-5:00pm Columbus, Ohio Temp to Hire What You'll Do: Greet and assist visitors, contractors, vendors, and employees in a professional manner Answer and route incoming calls, emails, and inquiries to appropriate departments Coordinate visitor access, badges, and sign-in procedures in accordance with company safety and security policies Schedule meetings, manage conference rooms, and maintain office calendars Maintain front desk operations, ensuring a clean, organized, and secure reception area Perform administrative duties including data entry, filing, document management, and scanning Assist with shipping/receiving of documents and packages Support office staff with clerical tasks as needed Maintain confidentiality of company, employee, and operational information Follow company safety, compliance, and regulatory procedures What We're Looking For: High school diploma or equivalent (associate's degree preferred) 2+ years of receptionist, front desk, or administrative experience Strong verbal and written communication skills Proficiency in Microsoft Office (Word, Excel, Outlook) and office equipment Professional appearance and demeanor Ability to multitask and prioritize in a structured environment Strong attention to detail and organizational skills Apply Today! Upload your resume - no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. About Dawson Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application.
    $20-25 hourly 23h ago
  • Records Clerk

    One Connect Consulting

    Front desk clerk job in Beachwood, OH

    One Connect Consulting specializes in credit repair, financial education, and business solutions, helping individuals and businesses achieve financial success. We integrate AI-driven strategies, IT solutions, tax preparation, supply chain management, and HR services to streamline operations and drive growth. By leveraging advanced technology and expert financial guidance, we empower clients to build strong credit, secure funding, and optimize their financial futures. Role Description This is a full-time, on-site role for a Records Clerk located in Beachwood, OH. The Records Clerk will handle the organization, management, and maintenance of records and documents. Daily responsibilities include proper filing, retrieval, and disposal of documents, ensuring compliance with regulations and company standards. Additional tasks involve collaborating with other departments to manage documentation needs and providing administrative support. Qualifications Proficiency in Records Management and Document Management systems Strong Communication and Customer Service skills Clerical and administrative support skills Attention to detail and ability to ensure compliance with company policies Strong organizational and time-management abilities Experience with office software and tools is a plus High school diploma or equivalent; additional certifications in records management are advantageous
    $29k-38k yearly est. 3d ago
  • Receptionist

    Union Savings Bank 3.5company rating

    Front desk clerk job in Cincinnati, OH

    Since founded in 1904, Union Savings Bank has been serving the local community by promoting responsible home ownership through prudent lending. We are headquartered in Cincinnati, Ohio, where we began, and currently operate 40 full-service branches and lending offices in Ohio, Indiana, Kentucky, and Pennsylvania. Union Savings Bank is an Equal Opportunity Employer. Purpose of the role: This role supports all divisions of the bank by receiving incoming calls on a multi-line telephone console. These calls must be routed to the proper department, personnel, etc and occasionally requires messages to be taken and delivered to the appropriate party. This role requires exceptional telephone skills, friendly and energetic and enjoys interacting with the public. This position serves as a first point of contact for our customers and visitors. This role requires the individual to react effectively and calmly under pressure and deliver excellent customer service both internally and externally. This is a role in a fast-paced environment. Essential Duties and Responsibilities: Exceptional written and verbal communication skills Greets customers and interacts with company employees Must have basic computer skills as well as good organizing and planning skills Ability to demonstrate good judgment when handling difficult situations Understand and effectively utilize department systems and/or programs Protect confidential and sensitive information Ability to work independently and within a fast-paced team environment Must be able to work in a team environment to interact with employees and all levels of the organization. Other duties as assigned Education/Experience: High School Diploma or equivalent. Minimum 1 year of customer service experience preferred Intermediate skills in Word, Excel, Outlook, MS Office programs Excellent verbal and written communication. Excellent customer service skills with both external and internal customers. Strong organizational skills and attention to detail. Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time; with or without notice. Union Savings Bank is an Equal Employment Opportunity and Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
    $22k-28k yearly est. 1d ago
  • Office Assistant

    Treviicos 4.4company rating

    Front desk clerk job in Portsmouth, OH

    Primary Function: Provides support to the project management team in office administrative and general service matters. Reports to: Project Manager Activities and Responsibilities: Manage day to day administrative operations and supplies, as well as administer invoices, spreadsheets, and project timelines. Lead and coordinate travel and travel-related activities. Assist in the preparation of the project's daily reports. Maintain expense reports. Support local housing (apartment and or hotel) arrangements for staff personnel. This includes assisting with residential leasing, scheduling related maintenance needs, Internet contracts, etc. Create and maintain document filing system for project Management in electronic and physical format. Maintain proper office supplies services for office equipment. Primary contact for external inquiries, supplies, vendors and distribution of USPS and FedEx mail. Assist with Purchase requisition, Purchase orders and positing GR's (SAP application) Other general duties and responsibilities may be assigned. SKILLS, KNOWLEDGE, QUALIFICATIONS, & EXPERIENCE: Educational, competency, and experience requirements include: Technical diploma with a minimum of 3 years' experience working in a role with a strong service orientation. MS Office proficiency with proficient level skills- particularly in Excel, Word Sap for Hana Knowledge is a plus. Detail- orientated, adaptable, flexible with ability to prioritize. Ability to handle confidential and sensitive information with discretion. Exceptional interpersonal skills and professionalism with the ability to influence and build working relations among a diverse workforce. Available for travel assistance as needed. what we offer: Working in At TREVIICOS we give you a foundation that will anchor your career and provide fulfillment in the highly specialized field of ground engineering. You will Enjoy a dynamic environment with growth opportunities within an international group. We provide Exceptional Medical, Dental, Vision insurances We provide 401k Plan with employer match Note: We don't offer visa sponsorship, the ideal candidate mut be legally authorized to work un the USA and not requesting in the future any visa sponsorship Note2: This role is part of an in-house recruitment process. We do not require any headhunter or agency support. Please do not send candidate profiles, as they will not be considered. TREVIICOS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, ancestry, religion or veteran status, or any other status protected under applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $24k-33k yearly est. 3d ago
  • Data Entry Typist

    Stratabuilt

    Front desk clerk job in Ohio

    StrataBuilt is a dynamic and forward-thinking company dedicated to delivering innovative solutions in software development and agile consulting services. We pride ourselves on accuracy, efficiency, and excellence in everything we do. As we grow, we're seeking detail-oriented professionals to support our operations with precision and reliability. Job Summary: StrataBuilt is looking for a detail-focused and efficient Data Entry Typist to join our team. This role is vital in ensuring the accuracy and integrity of data entered into our systems. The ideal candidate will have strong typing skills, a keen eye for detail, and the ability to work independently with minimal supervision. Key Responsibilities: Accurately enter data into databases, spreadsheets, or proprietary systems Review and verify the accuracy of data before input Maintain and update existing data records Identify and correct data entry errors or report them to supervisors Ensure data confidentiality and adhere to data protection policies Perform regular backups to ensure data preservation Maintain organized filing systems (digital or physical) Assist with generating routine reports and documentation Qualifications: High school diploma or equivalent; additional computer training or certification is a plus Proven experience as a data entry typist, clerk, or similar role Excellent typing speed and accuracy (minimum [X] WPM preferred) Strong attention to detail and organizational skills Proficient in Microsoft Office Suite (especially Excel) and data entry software Ability to handle confidential information with integrity Strong communication skills and a proactive attitude Benefits: Competitive salary Opportunities for professional development Flexible work arrangements [remote] Supportive and inclusive team environment
    $46k-85k yearly est. 60d+ ago
  • Hotel Front Desk Agent (PT - 2nd Shift)

    Spooky Nook Sports Ohio LLC 3.5company rating

    Front desk clerk job in Hamilton, OH

    Job DescriptionDescription: The Hotel Front Desk Associate is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor. Demonstrate good teamwork, working alongside of other front desk associates. This position reports to the Front Desk Supervisor and Front Office Manager. This position will primarily work 2nd shift from 3pm-11pm. Weekend availability is a requirement for this position. Benefits Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provides an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest focused team members that make kindness contagious and help others succeed. As a Part-Time team member of the Nook, you will enjoy: Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price). 1.5x your hourly rate of pay for holiday hours worked 35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate 35% off all Nook apparel Discounts on birthday parties, personal training, event space rental, and more! Discounts at participating local restaurants and businesses Essential Job Functions Greet, register, and assign rooms to guests Issue room keys Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor. Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions Keep records of room availability and guest accounts Compute bills, collect payments, and make change for guests Make and confirm reservations Post charges (such as room, food, telephone) to ledger Make restaurant, transportation, or entertainment reservations, as well as arrange for tours Sell a variety of seasonal tickets Assist in delivery of luggage, fruit baskets, flowers, etc. to Guest Rooms Answer, screen, and route outside calls Supply information to callers and record messages Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes Record and set up all wake-up calls Record lost and found items into Visual One and coordinate with housekeeping the mailing of all articles to Guests All other duties assigned Requirements: Basic Qualifications 18 years of age or older High School Diploma or equivalent Dependable transportation to and from work Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary Availability to work a flexible schedule that can include evenings, weekends, and/or holidays as needed Integrity to safeguard confidential information Authorized to work in the United States Preferred Qualifications Previous experience in a guest-focused environment Highly dependable with a history of consistent attendance and punctuality Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services Self-starting and motivated with the ability to work independently and take initiative Ability to multi-task and balance multiple projects/duties at once Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale Trustworthy and honest; takes accountability when appropriate Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality Ability to remain calm in tense or stressful situations. Experience communicating with individuals of diverse demographics Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals Bilingual in English and Spanish is a plus Working Conditions Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 25 lbs occasionally. Noise Level: The noise level in this environment is typically moderate.
    $30k-36k yearly est. 3d ago
  • Front Desk Agent

    Orrville Cobblestone LLC

    Front desk clerk job in Orrville, OH

    Benefits: Employee discounts Flexible schedule Free uniforms 1.1 Job Description - Customer Service/Front Desk Job Title: Front Desk Department: Operations/Guest Services Reports To: Property General Manager FLSA Status: Non-Exempt Position Summary: Provides guests with excellent customer service while being an active being an active member of an award-winning team! We are looking for someone who is interested in building upon or creating a long-term career in the hospitality industry. With room for career development and growth in a quickly advancing hotel management company, we welcome anyone who is eager to learn and has a knack for customer service! Essential Duties and Responsibilities: Checks guests in and out of the hotel positively and professionally. Follows established protocols in the operation of the hotel. Maintains coffee bar and breakfast buffet in the morning. Operates washing and drying machines and folds laundry. Cleans public areas. Provides safety and security for the hotel and its guests. Will also act in a sales role to book rooms and events. Follows the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedures. Reports all incidents and injuries to the appropriate supervisor. Wear uniform at all times while on duty. Ensures that there is a front desk staff member to attend to the hotel at all times. Competencies: To perform the job successfully, an individual should demonstrate the following. Adaptability- Adapts to change in the work environment. Manages competing demands, Accepts criticism and feedback. Changes approach or method to best fit the situation. Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. Cooperation Establishes and Maintains effective relationships. Exhibits tact and consideration. Displays positive outlook and pleasant manner. Helps and support to co-workers. Works cooperatively in group situations. Works actively to resolve conflict. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions. Problem Solving Identifies problems in a timely manner. Gathers and analyses information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem solving situations. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs. Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. Software Skills: Working knowledge of MS Office; knowledge of hotel management software (PMS). Certificates and Licenses: State Alcohol Server/Seller Training (If bar on property) Will be provided if hired. Supervisory Responsibilities: None Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a hotel environment. Shifts may include days, evenings, overnights, weekends and holidays. The role routinely uses standard cleaning equipment that is found in hotel laundry rooms. The role routinely uses standard kitchen equipment. Will work around chemicals and must be able to read labels as well as to measure proper amount of chemicals to be used in washing procedures. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires ordinary conversation, hearing, and visual acuity. Bend, squat, kneel, twist and reach repetitively. Stand, walk for prolonged periods (8 hours per day), and move about the office and hotel facilities as necessary. Performing this job regularly requires use of hands to finger, handle, or feel objects, tools or controls. Employee must occasionally lift and/or move up to 50 pounds. Employee must be able climb several flights of stairs in case of emergency or if property is not equipped with elevator.
    $26k-32k yearly est. 20d ago
  • Data Typist(entry Level) At Nieman Plumbing

    Nieman Plumbing 4.0company rating

    Front desk clerk job in Cincinnati, OH

    Job Description Nieman Plumbing in Cincinnati, OH is looking for one data typist(entry-level) to join our team. We are located on 2030 Stapleton Court. Our ideal candidate is attentive, motivated, and engaged. Benefits We offer many great benefits, including free early access to your pay through Homebase. Responsibilities Sourcing and organizing pertinent raw data, including audio files, working documents, and research papers. Typing and formatting documents according to predetermined standards. Requesting clarity on assignment instructions, if needed. Editing your work to ensure that it is error-free, consistent, and adherent to guidelines. Printing and distributing copies of your approved work, as required. Creating digital copies of all tasks in case of loss or theft. Downloading and installing important software updates. Ensuring that your computer is password-protected and free from viruses at all times. Qualifications High school diploma or equivalent. Prior experience as a data entry typist is preferable. Satisfactory completion of a skills alignment exercise. Advanced proficiency in mainstream word processors. Excellent organizational and multitasking abilities. Ability to meet tight deadlines. Excellent at independent and group work. We are looking forward to receiving your application. Thank you. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $40k-65k yearly est. 26d ago
  • Front Desk Agent

    Crescent Careers

    Front desk clerk job in Columbus, OH

    At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. A historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio. Ideally situated near the German Village in a historic red brick building, our hotel offers our guests a relaxing getaway in the heart of downtown. At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for its next great team member to join us on our Front Office team. We are committed to providing you with: · Highly competitive wages. · An exceptional benefit plan for eligible associates & your family members. · 401K matching program for eligible associates. · Flexible scheduling to allow you to focus on what is important to you. · Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Marriott brand properties worldwide. · Free Bus Pass Here is what you will be doing each day: As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards. You will greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction. Does this sound like you? You have prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers. You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life. You have excellent computer skills and have team spirit. Marriott brand experience a plus. Our Differences Are What Make Us Great: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
    $25k-31k yearly est. 45d ago
  • Front Desk Agent

    Hyatt Place Columbus OSU

    Front desk clerk job in Columbus, OH

    Job Description The Hyatt Place Columbus/OSU is seeking enthusiastic Front Desk Agents to join our dynamic team of hospitality professionals! As a Front Desk Agent, you will create the complete guest experience for our guests by offering a larger than home experience with welcoming, helpful and exceptional service. In this position, you will have several opportunities to brighten someone's day! Come see why our employees love it here and help us maintain our above average guest satisfaction! Located in Grandview Yard with free parking. We offer health benefits, 401K with up to 4% company match, PTO, Paid holiday's, dining and travel discounts, tuition reimbursement, daily pay through Tap Check, and more! Primary Responsibilities: Attends to the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out, hotel shuttle van, and the servicing of the meeting rooms. Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc. Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities. Answer hotel telephones courteously and efficiently following Hyatt Place standards. Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system. Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques. Assist with set up, production, and tear down of meeting spaces for our social and business guests. Maintain a clean, organized environment for guests by clearing tables during service. Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests' expectations. Required Skills and Experience: Candidates must be a minimum of 18 years of age and be available to work weekends. High school diploma or equivalent required. Requires strong command of the English language to include speaking, reading and writing. Ability to learn quickly and work in fast paced position with constant guest interaction. Must be able to multi-task. Ability to lift, pull, and push moderate weight (minimum of 20 lbs). Must possess basic computer skills, i.e. Word, Excel, etc. Customer service experience is required, preferably in a hotel or related field. Clean driving record and valid driver's license preferred Hyatt Place Columbus/OSU is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.
    $25k-31k yearly est. 14d ago
  • Front Desk Agent

    Olshan Properties 3.8company rating

    Front desk clerk job in Columbus, OH

    Create and maintain a guest-driven hotel that exceeds guest expectations at the Front Desk. Greets and registers guest, provide prompt and courteous service, and closes out guest accounts upon completion of stay to meet Marriott's high standards of quality. Remain active in the daily operations of front desk to ensure 100% customer satisfaction. ESSENTIAL FUNCTIONS: While standing, make eye contact and greet guests immediately with a friendly and sincere welcome using the 15-5 Rule. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as directions to company offices and local attractions. Be familiar with events taking place in area. Promptly complete the registration process by inputting and retrieving information from computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs and code electronic keys. Nonverbally confirm the room number and rate. Provide check in folders containing room keys. Close out guest accounts at time of check out. Use standards for check-ins and check-outs. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Keep record of all the vouchers received at the front desk. Post charges to guest room accounts. Perform bucket check every shift to verify payment type, correct demographic information, and room rate. Promptly answer the telephone using positive and clear English language. Take reservations. Retrieve mail, small packages and faxes for guests as requested. Ensure the voice message is left for the guests about the mail. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise and authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Complete daily shift checklist and other duties assigned by the supervisor. Have working knowledge of reservations and procedures. Take reservations on the phone. Know cancellation and walk procedures. Communicate with Housekeeping and Maintenance department to follow up on guest requests. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Develop a thorough knowledge of room locations, types of rooms and room selling strategies. Know Marriott Rewards program and its benefits. OTHER: Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all team members are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position maybe required to perform additional functions as determined by the supervisor based upon particular requirements of the hotel. Prepare daily arrivals with special requests, pre-assign rooms for VIP guests and advise Housekeeping accordingly. Operate fax machine to send, receive, and log incoming transmissions. Notify guests using the voice mail. Ensure any leftover fax must be delivered to the room by 10pm on daily basis. Provide safety deposit boxes for guests and file access slips in box order. Use the photocopier to make copies of items as required. May need to work in any other department in case the need arises. Other duties as assigned by the supervisor such as assisting other departments or being Person in Charge, etc. May be asked to serve on safety committee and other committees as required. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to read, write and speak the English language fluently. Ability to stand for long periods of time, up to 8 hours with two 15 minute breaks and a 30 minute meal period, walk, bend, stoop, reach arms overhead and continuously perform behind the front desk. Hearing and visual ability to observe and detect signs of emergency situations. Ability to access and accurately input information using a moderately complex computer system. Knowledge of hotel operations, including security, and safety programs, reporting repairs, maintenance through use of GXP. Knowledge of PMS Protect employer's privacy and data; keep passwords safe. QUALIFICATION STANDARDS: EDUCATION: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. EXPERIENCE: No prior experience required. Prior hospitality experience preferred. LICENSES OR CERTIFICATES: No special licenses required. Individuals are required to meet the minimum bonding standards. GROOMING: All team members must maintain a neat, clean and well-groomed appearance (as outlined in the Employee handbook). OTHER: Applicants with additional language skills preferred.
    $26k-30k yearly est. Auto-Apply 26d ago
  • Front Desk Agent

    Procaccianti Group 3.8company rating

    Front desk clerk job in Youngstown, OH

    The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED
    $27k-32k yearly est. 2d ago
  • Front Desk Agent

    Robbinsre

    Front desk clerk job in Youngstown, OH

    The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED
    $26k-32k yearly est. 2d ago
  • Front Desk Agent

    Tpghotelsandresorts

    Front desk clerk job in Youngstown, OH

    The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED
    $26k-32k yearly est. 2d ago
  • Data Entry

    Remote Jobs Solutions

    Front desk clerk job in Huntsville, OH

    SUMMARY Under general supervision, performs basic data entry along with advanced NIS keying functions and transactions while performing expectations. ESSENTIAL FUNCTIONS Maintains confidentiality of CDS Global and its client's proprietary information. Performs basic along with advanced NIS keying functions including, but not limited to:All level 1 states, Forms ID keying, Recon Keying, List Keying, Data Entry/Heads Up, Verify, Reject Review, and Batch Setup. Generates reject reports, locate batches, pull rejected items from batch. Performs account lookup or data entry on client system of record (3rd party system). Utilizes NIS batch editor to select complex batches and key with a high level of quality. Works with general supervision while performing expectations. Handles transactions that deviate from the usual procedures and standard processing. Displays sense of urgency with job responsibilities. Adheres to work schedule and attendance policies. Reacts professionally to changes while remaining productive. Works in a fast paced, flexible, team environment. Treats colleagues with respect; communicates with honesty and transparency, candor and directness. Works in a cooperative and professional manner, with all levels of employees, vendors and/or clients in a team-oriented environment. Adheres to work schedule and attendance policies. Reports to work station as directed by management. Organizes tasks and resources to complete work and meet deadlines according to established departmental procedures. Follows CDS Global ergonomic and safety policies. The above duties may be performed anywhere form 0-100% of the workday. ADDITIONAL DUTIES AND RESPONSIBILITIES Assumes additional responsibilities as requested (or required). Perform functions in other departments as work load dictates. EDUCATION AND/OR CERTIFICATION, SKILLS AND LICENSING High school diploma or equivalent preferred. Intermediate verbal and written English communication skills Basic math skills. Basic PC knowledge and skills. Working knowledge and skills to use job aids and a defined set of methods or operations processes while adhering to quality guidelines. Above average attention to detail skills. Above average accuracy and quality of work. Problem solving skills. Minimum typing skills requirement: 35 WPM. 10-key skills preferred. Training August1 - 12, 9am - 3pm Work Schedule A set work schedule will be determined during the interview process between the following times: Monday - Friday 6:30am-10:30pm Saturday - Sunday 6:30am-4:30pm. Prefer M-F day shift Position Type: Temporary Full-time or Part-time schedules available, minimum of 20 hours/week. This position requires the work to be completed in our Boone facility. SalaryBase wage = $14. 50/hour$1000 Signing Bonus!Quarterly Bonus Opportunities!Shift Differential Premiums2nd Shift = 10% of base wage for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a regular and reoccurring basis. Weekend Shift = $3. 75/ hour worked between 3am Saturday to 11pm Sunday. Diverse teams achieve better results by leveraging a broad set of ideas and perspectives. Our ability to harness the ideas, experiences, and talents of CDS Global's diverse and global workforce is integral to our continued success. We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job. EOE/AA Employer including Vets and DisabledCriminal background check will be conducted on qualified candidates. COVID-19 vaccine required for all employees Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at: Phone: ************ Email: hremployment@cds-global. com If you want to view the EEO is the Law poster, please choose your language:English -Spanish -Arabic -Chinese If you want to view the EEO is the Law Supplement poster, please choose your language:English -Spanish -Chinese If you want to view the Pay Transparency Policy Statement, please click the link:English
    $26k-31k yearly est. 60d+ ago
  • Front Desk

    Hammerhead Creations Rec

    Front desk clerk job in Delphos, OH

    Administrative Clerk duties and responsibilities The responsibilities of an Administrative Clerk depend on the employer's operations. Employers can hire candidates for duties such as data entry and preparing and processing office documents. Here are examples of an Administrative Clerk's duties: Answering customer questions, providing information, taking and processing orders and addressing complaints Answering phone calls and calling customers and vendors to follow up on appointments and deliveries Compiling, maintaining and updating company records Managing office inventory and working with vendors to ensure the regular supply of office materials Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies Compiling and maintaining records of office business transactions Training, onboarding and supervising junior clerks Operating office equipment including printers, copiers, fax machines and multimedia instruments
    $26k-31k yearly est. 60d+ ago
  • Maintenance Office Assistant

    Cedar Point 3.9company rating

    Front desk clerk job in Fremont, OH

    $17.94/hour Job Status/Type: Full-time, year-round Entry to Mid-Level Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. The Maintenance Office Assistant will perform receptionist duties including greeting and receiving visitors and directing them to the proper individual and/or department, and answer, screen and transfer/dispatch calls to the appropriate personnel. This position will operate two way base radio for communication to maintenance trades and supervision, provide clerical support including but not limited to: execution of documents in DocuSign, scanning, filing, date entry, creating spreadsheets, sorting and distributing mail, and monitor and maintain all associates' timekeeping, attendance tracking and entry of schedules. Additional duties include entering purchase order requests in the JD Edwards accounting system and processing packing lists and invoices as well as the distribution of open invoices. Responsibilities: Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Maintain, research, distribute and track all open invoices sent through the OnBase system. Process receipts and invoices in JD Edwards, Smartsheet and OnBase on a daily basis. Provide trouble shooting assistance with receiving issues regarding invoices not clearing in OnBase. Create and distribute monthly spreadsheet of Open Purchase orders to Leaders. Timekeeping: Review and correct all departmental labor time-clock entries in Kronos on a daily basis. Obtain all required documentations of approval for any time edit corrections. Update and maintain all maintenance division schedules. Maintain and track associates' attendance via hard cards, spreadsheet and Kronos. Work with Manager on any discrepancies. Greet and receive all visitors and direct them to the proper individual and/or department. Answer, screen and dispatch calls to the appropriate personnel while maintaining the daily call logs/work lists for all trades. Provide clerical support including but not limited to: execution of documents in DocuSign, scanning, filing, typing divisional correspondence, creating spreadsheets, sorting and distributing mail and coordinating events. Assist with organization and distribution of employee incentives. Labor Distribution: Data entry of all work records on a daily basis. Qualifications: High school graduate or GED. Knowledge of office practices, computer literacy, data entry skills; proficient in keyboarding 50-55 wpm. Smartsheet, Microsoft Office and Windows based operating systems. Organization, multi-tasking and communication skills. Experience with JD Edwards, Kronos, OnBase, Smartsheet and Docusign Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
    $17.9 hourly Auto-Apply 18d ago
  • Front Desk Agent

    Olshan Properties 3.8company rating

    Front desk clerk job in Columbus, OH

    Create and maintain a guest-driven hotel that exceeds guest expectations at the Front Desk. Greets and registers guest, provide prompt and courteous service, and closes out guest accounts upon completion of stay to meet Marriott's high standards of quality. Remain active in the daily operations of front desk to ensure 100% customer satisfaction. ESSENTIAL FUNCTIONS: While standing, make eye contact and greet guests immediately with a friendly and sincere welcome using the 15-5 Rule. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action, and provide accurate information such as directions to company offices and local attractions. Be familiar with events taking place in area. Promptly complete the registration process by inputting and retrieving information from computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs and code electronic keys. Nonverbally confirm the room number and rate. Provide check in folders containing room keys. Close out guest accounts at time of check out. Use standards for check-ins and check-outs. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Keep record of all the vouchers received at the front desk. Post charges to guest room accounts. Perform bucket check every shift to verify payment type, correct demographic information, and room rate. Promptly answer the telephone using positive and clear English language. Take reservations. Retrieve mail, small packages and faxes for guests as requested. Ensure the voice message is left for the guests about the mail. Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise and authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Complete daily shift checklist and other duties assigned by the supervisor. Have working knowledge of reservations and procedures. Take reservations on the phone. Know cancellation and walk procedures. Communicate with Housekeeping and Maintenance department to follow up on guest requests. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion. Develop a thorough knowledge of room locations, types of rooms and room selling strategies. Know Marriott Rewards program and its benefits. OTHER: Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all team members are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position maybe required to perform additional functions as determined by the supervisor based upon particular requirements of the hotel. Prepare daily arrivals with special requests, pre-assign rooms for VIP guests and advise Housekeeping accordingly. Operate fax machine to send, receive, and log incoming transmissions. Notify guests using the voice mail. Ensure any leftover fax must be delivered to the room by 10pm on daily basis. Provide safety deposit boxes for guests and file access slips in box order. Use the photocopier to make copies of items as required. May need to work in any other department in case the need arises. Other duties as assigned by the supervisor such as assisting other departments or being Person in Charge, etc. May be asked to serve on safety committee and other committees as required. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate the ability to perform the essential functions of the job with or without reasonable accommodation, using some other combination of skills and abilities. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to read, write and speak the English language fluently. Ability to stand for long periods of time, up to 8 hours with two 15 minute breaks and a 30 minute meal period, walk, bend, stoop, reach arms overhead and continuously perform behind the front desk. Hearing and visual ability to observe and detect signs of emergency situations. Ability to access and accurately input information using a moderately complex computer system. Knowledge of hotel operations, including security, and safety programs, reporting repairs, maintenance through use of GXP. Knowledge of PMS Protect employer's privacy and data; keep passwords safe. QUALIFICATION STANDARDS: EDUCATION: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred. EXPERIENCE: No prior experience required. Prior hospitality experience preferred. LICENSES OR CERTIFICATES: No special licenses required. Individuals are required to meet the minimum bonding standards. GROOMING: All team members must maintain a neat, clean and well-groomed appearance (as outlined in the Employee handbook). OTHER: Applicants with additional language skills preferred.
    $26k-30k yearly est. Auto-Apply 25d ago
  • Maintenance Office Assistant

    Cedar Point 3.9company rating

    Front desk clerk job in Amherst, OH

    $17.94/hour Job Status/Type: Full-time, year-round Entry to Mid-Level Shift/Schedule Requirements: Ability to work various shifts and days including nights, weekends and holiday periods to meet business needs. The Maintenance Office Assistant will perform receptionist duties including greeting and receiving visitors and directing them to the proper individual and/or department, and answer, screen and transfer/dispatch calls to the appropriate personnel. This position will operate two way base radio for communication to maintenance trades and supervision, provide clerical support including but not limited to: execution of documents in DocuSign, scanning, filing, date entry, creating spreadsheets, sorting and distributing mail, and monitor and maintain all associates' timekeeping, attendance tracking and entry of schedules. Additional duties include entering purchase order requests in the JD Edwards accounting system and processing packing lists and invoices as well as the distribution of open invoices. Responsibilities: Benefits: 3 weeks paid vacation (6 sick days, 8 paid holidays) Several medical coverage options to fit your needs best 401K match FREE entry to ALL our parks and water parks! Perks: Complimentary tickets for friends and family Discounts on food and park merchandise Full-time and part-time employee events and gatherings Maintain, research, distribute and track all open invoices sent through the OnBase system. Process receipts and invoices in JD Edwards, Smartsheet and OnBase on a daily basis. Provide trouble shooting assistance with receiving issues regarding invoices not clearing in OnBase. Create and distribute monthly spreadsheet of Open Purchase orders to Leaders. Timekeeping: Review and correct all departmental labor time-clock entries in Kronos on a daily basis. Obtain all required documentations of approval for any time edit corrections. Update and maintain all maintenance division schedules. Maintain and track associates' attendance via hard cards, spreadsheet and Kronos. Work with Manager on any discrepancies. Greet and receive all visitors and direct them to the proper individual and/or department. Answer, screen and dispatch calls to the appropriate personnel while maintaining the daily call logs/work lists for all trades. Provide clerical support including but not limited to: execution of documents in DocuSign, scanning, filing, typing divisional correspondence, creating spreadsheets, sorting and distributing mail and coordinating events. Assist with organization and distribution of employee incentives. Labor Distribution: Data entry of all work records on a daily basis. Qualifications: High school graduate or GED. Knowledge of office practices, computer literacy, data entry skills; proficient in keyboarding 50-55 wpm. Smartsheet, Microsoft Office and Windows based operating systems. Organization, multi-tasking and communication skills. Experience with JD Edwards, Kronos, OnBase, Smartsheet and Docusign Ability to work nights, weekends and holiday periods to meet business needs. Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law. Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
    $17.9 hourly Auto-Apply 18d ago

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Top 10 Front Desk Clerk companies in OH

  1. NCR At Home Health and Wellness

  2. Concord Hospitality

  3. Edin

  4. Beacon Orthopaedic Partners MSO LLC

  5. HealthSource Chiro

  6. Residence Inn

  7. American Hospitality Group

  8. Marriott International

  9. Planet Fitness

  10. VOA National Housing Corporation

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